NFON Cloud Telephone System CONTRACT DOCUMENTSI, representing the End-customer shown above, have decided to transfer the telephone numbers associated with the above account from the

NFON Cloud Telephone System

CONTRACT DOCUMENTS

NFON UK Ltd | 140 Wales Farm Road | London | W3 6UG | United KingdomRegistered address: Ground Floor, Belmont Place, Belmont Road, Maidenhead, SL6 6TB, United Kingdom

Tel.: 020 3740 6740 | Fax: 020 3740 6712 | www.nfon.com | [email protected] | Company Reg. No.: 8510507 | VAT No. 64828874

The next-generation telephone system.

v2.2

2

Who To Invoice?

July

201

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FON

UK

LTD

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Registered Address

Postcode

Accounts Contact Number

NFON ORDER FORM

Phone Number

E-mail



Postcode

Hardware Shipping Address

VAT No.(if available)Company Registration No.

Payment Terms

By placing an order, the Customer grants the partner access to his/her NFON Admin Portal. Access revocation must be in writing.

End-customer Details

Company Name

Accounts Contact Email2

Partner Company Name

Order Placed By

Order Placed By3

3

authorised by the customer to do so on their behalf.

Signature Date

The “General Terms & Conditions” (Ts & Cs) and the specification (all available under www.nfon.com) are part of this contract. In case of discrepancy the following prioriry applies: Contract followed by service agreement followed by Terms and Conditions. Order is subject to acceptance by NFON (UK) Ltd.

(1) The technical contact should be familiar with the requirements and configuration of the phone system and will receive administration credentials for NFON portals (2).This is the email address to receive invoices. If no e-mail address is specified, postage fees of £1.50 per invoice may apply.(3) Authorised person to legally sign on behalf of the company

End-customer: If invoicing is direct to end-customer please fill the End-customer section below and skip the Partner section. Partner: If invoicing via partner please fill the Partner section and skip the End-customer section.

Order to be processed once the direct debit has been activated via the GoCardless electronic link. Hardware purchases may require advanced payment.

Technical Contact1

Contact Name

Address

City

By placing an order, the partner confirms to be duely

End-customer Section

Accounts Contact Name

Partner Section

Company Name

Email address

Email address Signature Date

Unit Price Qty

Version



Call Bundle

NFON Mobile Nsoftphone Premium Nrecording Standard SRTPNCTI Standard NCTI Premium setup

NCTI PremiumeFaxNreception setup

NreceptionCall Centre Monitoring

PricePSU(y/n)

One-off Charges (Standard pricing will apply if left blank)

Add-ons

£££££££££

3

Xpress

Business Business Plus

Activation Per Extension Number Allocation Charge Number Porting Charge

Standard activation charge will apply to future extension activations. Please fill Number Allocation Form on page 5.

Please fill Number Porting Form on page 6.

£££

Insert Q-number as issued by NFON here:

Qty Hardware Products

Order Details

Pay As You Go

UK LandlineUK Landline & UK MobileUK Landline & UK Mobile Euro Zone1/USA/Canada Landline

NFON Value Added Services

Nrecording Premium

NFON for Lync (Skype for Business)

BYOL = Bring your own license

One-off set-up chargeNew License Lync Standard PlusNew License Lync Enterprise Plus

BYOL* Lync Standard PlusBYOL* Lync Enterprise PlusBYOL* Lync Enterprise for

Plus enablement & hosting by NFON

One-off set-up charge Recording Extension LicensePlayback Supervisor Basic LicensePlayback Supervisor Enhanced LicensePlayback Agent LicenseAdditional year's storageBulk call recording download

NFON TPS

Nmeeting+

Flat Rate Nmeeting+Pay-as-you-go Nmeeting+

One-off set-up charge (per system) NFON TPS monthly charge (per user)

Nhospitality

One-off set-up chargeBack-Office Nhospitality Admin Basic

Back-Office Nhospitality Admin Standard

Back-Office Nhospitality Admin PRO

Room Nhospitality Basic Room

Room Nhospitality Standard

Room Nhospitality PRO Room

Unit Price Qty

£££££££

Unit Price Qty

££

Unit Price Qty

££££££

Unit Price Qty

£££££££

Unit Price Qty

££

Pricing approved by (NFON Sales Person)

No of seats

Price/seat

30 days

36 months

££

If you have not received a Q-number, please complete this page.

Contract Term

Additional Notes

4



NEW NUMBER ALLOCATION FORM

Information about new number(s) needed (Filling remarks)

This is the information related to the allocation of the requested telephone number(s). Please enter the details of the person in whose name the phone number(s) will be registered.

5

Information about new number(s) needed

Please enter details of the new number or range you are requesting below.

Locality of the requested number

Dialing code

Number of lines (Max. 100)

Customer title & full name

Customer company name

Installation address post code

Installation address house number/name

Installation address (street name, city, county)

Installation address (cont'd)

Remarks



I, representing the End-customer shown above, have decided to transfer the telephone numbers associated with the above account from the Losing Communication Provider (LCP) to NFON (UK) Ltd. NFON UK Ltd is authorised to act on my behalf on this matter.

I recognise that it is my responsibility to arrange cessation of, or changes to, any other services currently provided by the LCP if required.

I understand and accept that the following services will be terminated upon completion of the port: Redcare Alarm, Broadband service, Fax*, PDQ* & Franking* machines and monitoring services such as alarms and utility meters. Other services such as, but not limited to,1571/Call Minder, Call Barring and Call Diversion* will also be ceased. Any messaged left via the 1571/Call Minder service will be lost. I accept to cover any potential contract termination charges which may arise from LCP may apply.

* Services may be made available through NFON (UK) Ltd. services with additional hardware.

6

Main billing number

Account number with Losing Communication Provider

Contact name

Company name

NUMBER PORTING AUTHORISATION

I have attached most recent bill from my current provider.

Signature

Contact name

Date



NUMBER PORTING APPLICATION

Identification Information

Contact name

Company name

Contact email

Contact telephone

NFON account (if available)

Full name and CUPID of current Range Holder

Customer name (as it appears on your bill)

Company name (as it appears on your bill)

Account number (as it appears on your bill)

Billing address

Billing address (cont'd)

Current Installation address

Current Installation address (cont'd)

New Installation address (if moving premises)

New Installation address (cont'd)

Remarks

Information about your current phone line

Full name and CUPID of current Communication Provider

Directory Enquiries

I wish to maintain my number(s) in Directory Enquiries.

Identification Information - Filling RemarksThis is about your identification: - Your contact name- Your company name- Your contact email address- A contact telephone number - not the one being ported!- Your account details with NFON (UK) Ltd (if available)

7

Current phone line - Filling Remarks This

section is about your current phone line. These details must be completed correctly or the porting will get rejected. - Full name and CUPID (Communication Provider Identity) of your current communication provider and Range Holder (Your current communication provider should supply these details). Eg. BT CUPID is 001.- Customer name: The contact name on your telephone bill (leave blank if it's not there) - Company name: The company name, as it appears on your phone bill- Account number: Your account number with your current supplier.- Billing address: Your billing address exactly as it appears on the phone bill.

- Current Installation address: The address where the phone line is currently installed/currently terminates - this must match the address your current service provider has on record!

- New Installation address: Please fill this section if you are moving premises.



NUMBER PORTING APPLICATION (CONT.)

Main billing number

Action on Main Billing Number

List of DDIs to be ported

Port Retain

cont'd

cont'd

Preferred porting date and time

Notes

Additional Information:

Has there ever been DSL on your line(s)?

Are the numbers listed on the porting form ISDN numbers, part of a high speed pair or assigned as part of a block of numbers?

Is there alarm service, credit card machine, fax machine or any other device/service on your line(s)?

Information about the porting

How many numbers are you porting?

8

Porting Information - Filling RemarksThis section lists the numbers you want to port.- Confirm the number of numbers to be ported to avoid errors- List the Main billing number- Confirm the action on the main billing number- Numbers to be ported: The list of numbers and ranges you want to port.- Preferred porting date and time: Single line ports can usually be done in 2 weeks, multi-line ports can take up to 6 weeks in extreme cases. You can specify 'as soon as possible' or you can specify a target date - as long as it's not too soon.

Current phone line - Filling RemarksAny information you feel will help us with the port. Any remote diverts set up? Has the installation address changed recently?If there are associated DDIs which you are not porting, are they to be ceased or left on the current line?

Number porting is charged at £20.00 for the first number + £10.00 for each additional number up to a maximum of £100.00 (excl. VAT). Please note that failure to provide the correct information will result in port rejection. Please note that ALL rejections will be subject to a £15.00 (excl. VAT) charge, please confirm the information requested with your losing service provider prior to submission. Please note that once numbers have been ported over to NFON UK Ltd you are advised to contact your losing provider to ensure that you are no longer being billed for the line rental. If you require any additional information or clarification with regards to this document please call NFON UK Ltd on 020 3740 6740.

When you have completed this form please email it to [email protected] You will also need to fax or email a signed letter of authority from the account holder to 020 3740 6740 or [email protected].



Documents

NFON Cloud Telephone System CONTRACT DOCUMENTSI, representing the End-customer shown above, have decided to transfer the telephone numbers associated with the above account from the