Hospitality Service Center (HSC) V2.6

Solution Presentation

Solution Overview

<50 100 >15010

Ho

tel t

ype

# Rooms

Ind

ivid

ual

Up

scal

e

Lu

xury Interface to 3rd party PMS

Check-in/check-outCall Accounting Call Control

Minibar postingMessaging SystemService TrackingRoom Status

Wakeup serviceInterface to Internet BillingPBX Interface

Online PMS SystemInterface to HSC ConnectCRMReservationGuest Folio Management

POSGraphical Room PlanningPackages & DiscountsNight Audit automationMini-bar management

HSC Cloud with/without HSC Connect

HSC Connect & Service Trackingwith external 3rd party PMS

Room GridPOSTelephone/Internet AccountingMessaging System

Service TrackingWorklistsRoom statusWakeup serviceMinibar posting

Entry simple Front Office System

Cloud

On premises

On premises

HSC Entry

HSC ENTRY

Guest PhoneDevice status

Guest PhoneMinibar input

Guest PhoneRoom status input

Guest PhoneDo Not Disturb

Call AccountingInternet Billing

Text Message WaitingIndication (MWI)

Guest Check-in/out

Guest Wake-up

ReportingIn-House / Voice / Data

Room Grid

HiPath 3000OSO LX/MX

OSBHiPath 4000

OpenScape 4000Asterisk

NFON central PBX

Other Types: Project Specific

PBX

High Speed Internet Access System

Rapid Response

Complaints

Engineering

HSC Mobile

MIS Reporting

ServiceTracking

Small hotels - Challenges

ICT as a tool to enhance efficiency by:

improving information processing (e.g., through guest history, arrivals and departures lists, etc.),

developing planning and control (through effective use of reports generated),

enhancing some work processes (by eliminating mundane tasks),

saving time and effort in a number of administrative functions (e.g., guest accounting, reservations, marketing), and

reducing costs (predominantly labor costs and specific jobs such as for example, night auditing).

Hospitality

ServicesCosts

HSC Entry – „All in One“ solution

• Room Grid (simple and intuitive usable GUI)

• Check-in / Check-out (Guest Name, Quick Check in via Room Number, COS, ....)

• Reservation (Group or Individual) with confirmation letter

• Do Not Disturb, Room Status, Messaging, Charges, Service requests

• Telephone Call Calculation for Guests/Rooms and Admin

• Internet Access and Accounting for Guests

• Cashier (Telephone and Internet Charges, Room Charge, ..)

• Integrated wake-up functionality with guest language announcement

• Integrated Hotel Voicemail

• Integrated Email messaging

• Reporting Capabilities (Work order list, Telephone reports, ...)

• Simple preconfigured configuration

• Integrated preconfigured Service Tracking

Room grid

One month backOne month forwardOne week back

One day back

One day forward

One week forward

Jump today Jump date

Quick check-in

Check-in with one mouse click

Reservation, Check-In, Walk-In

Change room state

Right click on the room state icon, and select new state

Wake–up call

Right click ocupation then choose wakeupDouble click wakeup icon field

Cashier

Reports

Telephony features - voicemail

Double or right click wakeup icon to access

guest voicemail messages

Mark messages as being read or forward them

to guest email address

Telephony features - messages

Double or right click messages icon to access

guest text messages

Mark messages as being read or create new

messages

Telephony features – DND & FWD

Right click DND field to

activate/deactivate DND for guest

phone

Right click FW field to

activate/deactivate Forwarding for

guest phone (e.g.. FW to voicemail)

Add on feature – events & seasons

Events and seasons shown on Room Grid

Service Tracking - Mobility loop

1. Guest Servicerequest

2. Operator centrallymanages requests, opensand forwards tickets

3. Mobile Service attendantreceive tickets on theirmobile device

4. System tracks timelyexecution, InformationSystem for reporting

Service Tracking

HSC Entry – Typical Configuration

Router with Internet Access

PBXHiPath 3000/4000OpenScape OfficeOpenScape Business

HSC ServerPhysical or Virtual Server

Room phone .. Room phone

Front Office workstation(Windows / Linux / Mac)With Java RE

Wireless AP forGuest Surf WLAN

HSC HotSpot serveroffice LAN on1st Ethernet Adapter

Surf LAN on 2nd Ethernet Adapter

HSC Connect

Check-in/out (Guest Name, VIP, Language Code)

Phone Status

Charges – Call Data Record (CDR)

HSC CONNECT

HiPath 3000OSO LX/MX

OSBHiPath 4000

OpenScape 4000Asterisk

NFON central PBX

Other Types: Project Specific

PBX

FidelityHSC Cloud

Fidelio Protel

Amadeusetc.

PMS

Remote Mini-bar Input

Remote Room Status Entry

Data flow HSC Service Tracking

Wake-up Service

Do Not Disturb (DND)

Message Indication (MWI)

Rapid Response, Complaints, Engineering, HSC Mobile, MIS Reporting

„At Your Service“ Hotel Switchboard

Caller Queue

At a glance: Guest

Name, VIP Code,

Language

Call Control functions

Freely configurable

Direct Call Buttons

Guest / Room Telephone book with:

• Guest name and Room

• Guest language

• Guest VIP Code information

• Room Status

• Room Phone Status

• Guest messaging and wakeupPMS and PBX

Interface status

HSC Connect – Technical Overview

HiPath 3000

HiPath/OpenScape 4000

OpenScape Office MX/LX

OpenScape Business

OpenScape Voice

FreePBX Asterisk

NFON central PBX

Other Types: Project Specific

HSC Cloud PMS

HSC - Client

HSC - Server

PBX Guest Rooms

3rd party PMS 3rd party Applications

Micros Fidelio (Opera)

Amadeus / Hogatex

HIS / Optims

Protel

Fidelity

…

JDS

OpenScape Xpressions

FCS

TMS - ComTelco Horizon@v.

FCS - WinSuite

TMS - ComTelco Voicelink@v.

Tiger / Innovations

PMS Interface

Call Accounting Interface

Voice Mail Interface

Wake Up Interface

File Interface (ODBC / TXT)

GSM Interface

Basic Call Calculation

HSC integrated messaging

Wake Up / Room St. / Minibar

Voicemail

CTI PBX Interface

Backup slides

History & Positioning

TDM

portfolio

Early IP

portfolio

Target

Hotels

Current

SIP enabled

HSC

portfolio

Low-end hotel

Segment

Only basic F/O features

(<50 rooms)

Small size hotel

Segment

with need of F/O

(<50 rooms)

Mid-sized individual hotels

Segmentwith need of 3rd party F/O /

Reporting / Service Tracking

(<100 rooms)

Large individual and chain hotels

Segment3rd party PMS / Call Control / Reporting

Service Tracking

(>100 rooms)

HHSC Entry V2.5 HHSC Connect V2.5 HHSC Professional V2.5

Caracs Desk / Hotel Entry Caracs Inn / Hotel Standard Caracas Link / Hotel Advanced

HSC Entry V2.6

HSC Cloud V2.6

HSC Connect V2.6

Basic F/O + HSIA Interface

Ease of use with HSC Entry Room Grid

POS, Guest Folio Management, Worklists,

Service Tracking, Internal Advanced Messaging

System

Interface to 3rd party PMS Systems

Interface to 3rd party PMS Systems

Call Control

Service Tracking

Queue Handling

Interface to 3rd party PMS Systems

Interface to 3rd party PMS Systems

Queue Handling

Internal Advanced Messaging System

Interface to HSC Cloud

Call Control

Service Tracking

Online PMS System

CRM

Guest Folio Management

Graphical Room Planning

Night Audit automation

Interface to HSC Connect

Reservation

POS

Packages & Discounts

Mini-bar management

Hotel application implemented as a

system-specific functional expansion

for Hicom 100E and Hicom 150E

Windows based Hotel application for

medium-sized hotels with basic

hospitality requirements (check in/

out, call charge billing, wake-up

service)

Building blocks Entry & Connect

HSC EntryConnect

Property Management SystemCheck In/Out Minibar

Name Room status

Wake Up Call Accounting

DND Messaging

Internet AccessHSC HotSpot

Voicemail System

PBXHiPath 3000

HiPath 4000

OpenScape Office

OpenScape Business

OpenScape Voice

FreePBX Asterisk

NFON central PBX

Other Types: project Specific

Wakeup System

Call Accounting

Client Console

Open System

HSC Server

HSC

Mobile

HSC

Hot Spot

HSC PMS

as Cloud

service

Voicemail

Integration

HSC internal

VoicemailCall

Accounting

HSC internal

Accounting

HSC – Internal modules

External applications

Service

Tracking

HSC

MIS

HSC

Attendant

Console

External

PMS

Fidelity

PMS

Further info

http://www.mais-systems.de

sales@mais-systems.de

HSC demo bundle including documentation is available for testing and demonstration purposes.