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Remote Controlled Cliqueur troubleshooting guide

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Remote controlled cliqueur

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Symptoms of the problem?

When a cycle is started with the remote control, the power does not work and the solenoid valve does not click.

When a cycle is started the solenoid valve clicks but the gas does not flow.

The oxygen consumption is too high.

Yes No

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Start the cycle using the control switch on the front of the unit.

Does the cycle start?

Yes No

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Is the red “OUT” indicator light on the timer lit up?

Yes No

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Is the green "POWER" light on the timer flashing?

Yes No

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Is the timer in "C" mode?

Yes No

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Is the supply voltage correct?

(24, 110 or 230V AC depending on the model)

Yes No

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Is the equipment connected to the regulator properly?

(sometimes the connection is poor due to oxygenation)

Yes No

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Is the bottle open and set to the correct pressure?

Yes No

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Remove the pipe from the outlet.

When you begin a cycle, does gas flow freely?

Yes No

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Remove the pipe from the diffuser inlet.

When you begin a cycle, does gas flow freely?

Yes No

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Remove the valve

When you begin a cycle, does gas flow freely?

Yes No

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Is the valve installed in the circuit?

Replace the valve and try again.

Did this help to solve your problem?

Yes No

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Yes No

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The remote control is not working. Replace the battery and try again.

Does the cycle start?

Yes No

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Is the battery properly charged up (min. 12V)?

The timer is defective. Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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The solenoid valve or the solenoid valve coil is defective.

Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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Either the remote control or circuit board is defective.

Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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Place the battery on charge; when charging the charger light should be lit up. If not, contact our after-sales service.

Did this help to solve your problem?

Yes No

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Switch the timer to "C" mode then try again.

Did this help to solve your problem?

Yes No

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Check that there is no rust on the plug pins, if not consult an electrician.

Did this help to solve your problem?

Yes No

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Clean or replace (recommended) the couplings and try again

Did this help to solve your problem?

Yes No

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Set the pressure to 1 or 3 bars depending on use

Try again.

Did this help to solve your problem?

Yes No

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The solenoid valve is defective.

Contact our after-sales service for a replacement.

Did this help to solve your problem?

Yes No

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A pipe is blocked. Replace it.

Did this help to solve your problem?

Yes No

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The valve is defective. Replace it.

Did this help to solve your problem?

Yes No

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The ceramic element is clogged. Clean or replace it.

Did this help to solve your problem?

Yes No

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Replace the valve and try again

Did this help to solve your problem?

Yes No

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Thank you for using Vivelys' online help.We hope that we have met your expectations, and are available to help if you need

any further information.

Please do not hesitate to contact us by email or telephone:

+33 (0)4 67 85 68 40sav@vivelys.com

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Do you need more help?Were you unable to solve the problem using the online troubleshooting guide?

Please contact our technical support team by email or telephone:

+33 (0)4 67 85 68 40sav@vivelys.com

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