Next Home µox Compact troubleshooting guide Start the slide show then click Next

Next

Home

µox Compact troubleshooting guide

Start the slide show then click Next

Compact

Home

Symptoms of the problem (click on the relevant line)

No display on the unitThe machine has frozen up

The oxygen consumption is too high.

The machine switches on but nothing happens even if you override manually.The right hand pressure gauge is below 2.5 bars.

The right hand pressure gauge is above 2.5 bars

The pressure on the right hand pressure gauge does not reach 2.5 bars

The pressure on the left hand pressure gauge remains at 0.

The pressure on the left hand pressure gauge is above 2 bars.

The Norton tube (noodle) on the equipment outlet disconnects constantly.

The equipment will not run in automatic mode.

The equipment does not work and the machine is displaying an error code.

Yes No

Home

Is the equipment connected to a power supply?

Yes No

Home

Disconnect and reconnect the equipment to reinitialise it.

Has the machine restarted?

Yes No

Home

Is the equipment connected to the regulator properly?

And is the pressure at 6 bars?

(sometimes the connection is poor due to oxygenation)

Yes No

Home

Is the pressure on the right hand pressure gauge at 2.5 bars?

Yes No

Home

Is the equipment connected to the regulator properly?

And is the pressure at 6 bars?

(sometimes the connection is poor due to oxygenation)

Manually override in small increments by turning the regulator clockwise to 2.5 bars.

Did this help to solve your problem?

Yes No

Home

Yes No

Home

Is the pressure on the left hand pressure gauge over 2.5 bars?

Completely unscrew the regulator, carry out a manual override in order to remove any impurities, then reset the pressure to 2.5 bars.

If the problem persists, the doser module is defective. Contact our after-sales service.


Yes No

Home

Yes No

Home

Carry out a manual override. Are the solenoid valves working?

Yes No

Home

Are the Norton tubes (noodles) at the doser outlet and the tank inlet disconnected?

If yes If no

Home

Check the ceramic element; it may be broken or the pipe connecting to the diffuser may be disconnected.

Yes No

Home

Is the device's outlet coupling connected properly?

(risk of a poor connection due to oxygenation).

Yes No

Home

Check that the pipe between the device and the diffuser is not squashed or blocked, disconnect the Norton tube from the diffuser, carry out a manual override and the gas

should flow.

Does the left hand pressure gauge fall again immediately?

Yes No

Home

Is the diffuser clogged?

If yes If no

Home

Check that the pipe between the device and the diffuser is not squashed or blocked, disconnect the Norton tube from the diffuser and carry out a manual override. The gas

should flow and the left hand pressure gauge should fall again immediately.

Yes No

Home

Have the tank and dose volumes been programmed?

YesHome

Is the programmed dose compatible with the volume programmed? (see table below)

Tank vol

10 100 250 500 1000 2000 5000Cali-bratio

n value

min - max

50 0.4 - 200

0.1 - 90

0.1 - 40 0.1 - 2 0.1 - 9 0.1 - 4,5

0.1 - 1.8

100 0.7 - 200

0.1 - 180

0.1 - 72

0.1 - 36

0.1 - 18 0.1 - 9

0.1 - 3.6

250 1.6 - 200

0.2 - 200

0.1 - 180

0.1 - 90

0.1 - 45

0.1 - 22.5 0.1 - 9

500 3.2 - 200

0.3 - 200

0.2 - 200

0.1 - 180

0.1 - 90 0.1 - 45

0.1 - 18

1000 6.3 - 200

0.7 - 200

0.3 - 200

0.2 - 200

0.1 - 180 0.1 - 90

0.1 - 36

2000 12.5 - 200

1.3 - 200

0.5 - 200

0.3 - 200

1.3 - 200

0.1 - 180

0.1 - 72

5000 31.3 - 200

3.2 – 200

1.3 - 200

0.7 - 200

0.4 - 200

0.2 - 200

0.1 - 180

No

If yes If no

Home

Check that there are no leaks in the circuit; see attached procedure.

Defective machine or supply

Contact our after-sales service.


Yes No

Home

The equipment is ready for use.


Yes No

Home

The O2 supply circuit is blocked.



Yes No

Home

The equipment’s outlet connection is not connected or is not connected securely (risk of poor connection due to oxygenation).

Replace the coupling.

Doser outlet 2/4 (ref: 1.6SortieDoseur2/4).


Yes No

Home

Clean the ceramic element (see attached procedure); check that it is working properly in a bucket before putting it back in the tank.


Yes No

Home

You can repair it with a stainless steel olive or replace the entire tube.

ref: 215TA10MO


Yes No

Home

Replace the coupling.

Doser outlet 2/4 (ref: 1.6SortieDoseur2/4).


Yes No

Home



Yes No

Home

Pipe blocked - replace it.

Note: This happens if you switch off the device without taking the diffuser out of the wine or if you leave it to soak in cleaning solution without disconnecting it.

If effect, the wine or cleaning solution will consume the oxygen in the tubes and rise up to the dosing device, crystallise, block all the tubes and may even damage the dosing module, resulting in

it needing to be replaced.

It is very important to remove the diffuser from the tank and to disconnect it as soon as it is no longer in use.


Yes No

Home



Yes No

Home







Yes No

Home

The machine has lost its calibration value; to check it disconnect and reconnect the device. The first screen that appears will indicate the calibration value. If this value is 0, you will need to reprogramme it.

Programming the calibration value requires you to open the device.



Yes No

Home

Repair following the attached instructions or contact our after-sales service.


Yes No

Home

Check the power supply and connections.


Yes No

Home

The machine is defective. Contact our after-sales service for a replacement.


Yes No

Home

Set the O2 bottle outlet pressure to 6 bars.

Reminder: it is the difference in pressure between the supply at 6 bars and the back pressure at 2.5 bars that acts as a reference for the device to

operate.


Yes No

Home

While carrying out a manual override, gently tap on the black screw next to the right hand pressure gauge; a solenoid valve may be stuck.

Otherwise, the solenoid valve or the solenoid valve coil is defective.



Yes No

Home

The equipment’s outlet connection is not connected or is not connected securely (risk of poor connection due to oxygenation).

Possibly replace the regulator outlet coupling.

Ref: 3.1.SD1


Yes No

Home

Set the O2 bottle outlet pressure to 6 bars.

Reminder: it is the difference in pressure between the supply at 6 bars and the back pressure at 2.5 bars that acts as a reference for the device to

operate.


Yes No

Home

Dosing module defective; contact our after-sales service to replace it.


Yes No

Home

Check the regulator setting by turning it anti-clockwise; if the pressure does not drop, the dosing module is defective. Contact our after-sales service for

a replacement.


Yes No

Home

Defective solenoid valve coil.

Contact our after-sales service for a replacement.


Yes No

Home

Leak in the pipe between the device and the tank. Repair it with a joint or replace it.

Ref: 1.6Manchon


Yes No

Home







Yes No

Home

Yes No

Home

Is the ceramic element in the diffuser clogged?

Internal circuit in device blocked.

Contact after-sales service.






Yes No

Home

Defective dosing module.

Contact our after-sales service for a replacement.


Yes No

Home

Enter a tank volume in hL and a dose in mL/L/month.


Yes No

Home

Often it is an inputting error. Enter the desired values again.


Yes No

Home

The machine has lost its programme, contact our after-sales service.


Yes No

Home



Yes No

Home

Thank you for using Vivelys' online help.We hope that we have met your expectations, and are available to help if you need

any further information.

Please do not hesitate to contact us by email or telephone:

+33 (0)4 67 85 68 [email protected]

Home

Do you need more help?Were you unable to solve the problem using the online troubleshooting guide?

Please contact our technical support team by email or telephone:

+33 (0)4 67 85 68 [email protected]

Home

Documents

Next Home µox Compact troubleshooting guide Start the slide show then click Next