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eNews
Page 1 of 10
eNewsA monthly news update for the Wilbert Licensee Network
july.13
We encourage you to print this issue of eNews and circulate to
others in your organization.
August 6-7 NFDMA Convention & Expo New Orleans, LA
September 8-10 QC School: Strumming My Way…The
WilbertWay®Nashville, TN Hosted by Nashville Wilbert Burial Vault
Company
September 15-18 WMA Annual Meeting New Orleans, LA Waldorf
Astoria’s Roosevelt Hotel
September 24-27 Catholic Cemetery Conference Convention &
Expo Palm Springs, CA
October 20-23 NFDA International Convention & Expo Austin,
TX
For additional information, you can contact Wilbert at
708-865-1600 and connect to Barb at ext. 122.
upcoming events
What Format Do You Prefer for New Statement Stuffers? . . . . .
. . . . . . . . . . . . . . . . . . . page 2
Students Tour Wilbert Plant . . . . . . . . . . . . . . . . . .
. . . . . . . page 3
Annual Sales Meeting – It’s Getting Warmer! . . . . . . . . . .
. page 3
New Ad, New Fillable PDF: Cremation Toolkits . . . . . . . . .
page 4
Inside Sales . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . page 6
GPO Update . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . .page 7-8
what’s news
NFDA—2013 ConventionSee more on page 2
Licensee Participates in Mock Funeral for High School
StudentsSee more on page 4
Open Your Online Print Account Today
Click here: http://wilbert.iprint.visionps.com/ and then “Create
New Account”
Did You Know? A new feature has been added to the login page on
the iPrint website that will allow you to reset your password if
you have forgotten it.
Tips from the FieldSee more on page 5
Spread the Word
Much of what is included in eNews is pertinent information that
is important for your employees to know. Field Services, Inside
Sales and Purchasing, to name a few departments, are providing
regular updates that concern many of the people in your
building.
Employers can share the eNews with their employees by either
making sure employees are on our eBlast list or that they circulate
a copy of the eNews to each of their staff. Don’t forget, the eNews
is also available for everyone to see on Wilbert.com. Email Barb
with employee email addresses and make sure they are in the
loop.
http://wilbert.iprint.visionps.com/http://www.wilbert.com/licensee/licensee-relations/enews/mailto:[email protected]
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Page 2 of 10
eNews july.13
NFDA—2013 Convention
The Annual NFDA Conference & Expo is October 21-23 at the
Austin Convention Center in Austin, TX. This year, NFDA is using
Experient Housing Bureau to book rooms for conference attendees.
WFSI has booked a limited amount of rooms at the Hilton Convention
Center Hotel, which is the main hotel for the conference. Rooms at
the Hilton are $225/night. The rooms will be allocated on a first
come-first served basis.
To book in the WFSI room block, you MUST FAX the following
information to Experient: credit card number, expiration date
(which MUST be beyond the month of the meeting, November 2013 or
later), the name on the card, and the name on the reservation the
card is being applied to. They do not need the 3 digit security
code.
The secure fax number is: 847-996-5401 Attn: Dave R NFD131
If the room block at the Hilton sells out, go to the NFDA
website, email: [email protected] or call 800-974-3084. NFDA
has rooms available in other hotels as well.
Also, when your reservation is set, please either call Phil
Allen at 708-865-8696, or email [email protected] with your name,
how many nights you are staying and which hotel you are in. Call or
email Phil if you have any NFDA housing questions.
Free NFDA Expo-only Pass for Your Customers
The National Funeral Directors Association has issued the FREE
Expo-only One-Day Pass for the 2013 NFDA International Convention
& Expo in Austin, TX this October. You can now start to send
the expo pass to all of your customers encouraging them to come see
Wilbert Funeral Services and you for FREE at the world’s largest
annual funeral service expo, October 20-23. NFDA has personalized
the pass with Wilbert’s name and booth number, making it the
perfect marketing opportunity.
The attached Expo Pass PDF is a customized Complimentary
Expo-only Registration Form for you to pass out, email or mail to
your customers or post to your website so they can attend the expo
for free! Please remind your customers they must return the
registration form to NFDA on or before Sept . 13, 2013 .
Registration forms received after Sept . 13 or brought to the
convention will not be accepted . After Sept. 13, a standard
one-day expo-only registration is $125 per day for members and $160
for non-members. Don’t forget to mark your calendars for the
convention.
Exhibit hours in Austin are:
Monday, October 21, 2013 . . . . . . . . . . . . . . Noon – 5
pm
Tuesday, October 22, 2013 . . . . . . . . . . . . . . Noon – 5
pm
Wednesday, October 23, 2013 . . . . . . . . . . . 9 am –
Noon
What Format Do You Prefer for New Statement Stuffers?
The Marketing team is working on new statement stuffers on a
variety of topics and would like to know your preferences on
format.
In years past, we provided 3-to-a-page which you could cut and
insert into standard business-size envelopes and include with your
monthly statements. More recently, we’ve been providing full-page
fillable PDF versions which accommodate multi-purpose use: as a
folded piece for statement stuffers or other mailings; as a
stand-alone leave-behind piece; or as an emailable piece.
In our hope to provide what most of you want and will thus use,
we’d like to hear from you. Please let us know if you’d prefer:
3-per-page version
Full page, fillable PDF version
You can check a box, print this page only, and fax to Wayne at
708-865-1646. Or email to [email protected]. Or give Wayne a
call at 708-681-7616.
For super-ease, simply go to the Licensee homepage
(www.wilbert.com/licensee) and take the poll!
Thanks in advance for your input.
http://registration3.experientevent.com/showNFD131/mailto:[email protected]:[email protected]:[email protected]:[email protected]://www.wilbert.com/licenseehttp://www.wilbert.com/licensee
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eNews july.13
Annual Sales Meeting – It’s Getting Warmer!
The dates for the Wilbert Annual Sales Meeting are Wednesday,
January 22-Thursday, January 23, 2014. We will let you know soon
where the annual event will take place, but we’re pretty sure it
will be warmer than last year in Chicago! This year, we are going
with a mid-week meeting, so be sure to make a note of the
change.
Directory Changes
It’s important to help us keep your information in the Wilbert
Directory updated. Recent changes in personnel and their email
addresses help to keep the communication flowing. Sometimes it’s a
matter of a new phone or fax number or maybe a typo has been
noticed, so please let Barb know. If you want to add personnel to
the eNews mailing list, email Barb at [email protected] and
include the person’s full name and company name in addition to the
email address.
We thank those who have sent in their corrections for the
Wilbert Directory and request that everyone send changes to Barb at
[email protected] as they occur.
Students Tour Wilbert Plant
The September 2013 and March 2014 classes of Worsham College of
Mortuary Science (Wheeling, IL) students attended a burial vault
manufacturing tour at American Wilbert Vault in Des Plaines, IL on
June 11. Following a classroom education at the college in the
morning, the students got a close-up look at the manufacturing
processes associated with Wilbert brand burial vaults. A group
lunch at Little Villa in Des Plaines followed the 45-minute tour
and presentation, led by Dean Brandt, Assistant Manager and Mike
Pazar, Director of Manufacturing. Leading the students in the
classroom education on burial vaults were Anne Iacubino Artac and
Mike Beenblossom, Sales Representatives at American Wilbert.
mailto:[email protected]:[email protected]:[email protected]
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eNews july.13
Licensee Participates in Mock Funeral for High School
Students
Our friends at Turner Vault in Toledo, OH are involved in an
annual mock funeral for high school students, timed to coincide
with prom season. The program and reenactment includes a two-car
crash scene, graveside funeral service and courtroom
hearing/sentencing. Students, parents, First Responders, Turner
Vault, and others from the community unite to show what can happen
when young people decide to drink or do drugs and then get behind
the wheel. Turner Vault’s role comes at the mock graveside where
they set a Tribute vault, tents, and chairs. If you’d like more
information or suggestions on how to implement a similar program in
your area, contact Steve Turner.
New Ad, New Fillable PDF: Cremation Toolkits
Attached to the email that delivered this eNews is a new
fillable PDF for your use, mirroring a new ad which will run in the
trade journals over the next several months.
“Toolkits for Building Your Cremation Business” highlights key
resources available through you that can help customers build their
cremation business.
Through educating families and presenting them with options on
services and memorialization products, your customers can enhance
their cremation business and margins. At the same time, families
will generally appreciate full disclosure and guidance, leaving
them with a better experience and high regard for the funeral
professional.
This ad and fillable PDF also reintroduces Commemorations, the
program that allows your customers to design their own cremation
packages and present them in a personalized brochure. We’ve spoken
to funeral directors who have seen dramatic turnarounds using the
Commemorations system, taking their cremation business from a
spiraling race-to-the-bottom into a profitable business with most
of their families choosing services and additional products.
You can also download this and other fillable PDFs from the
Marketing section of the Licensee website:
www.wilbert.com/licensee/marketing/statement-stuffers-and-mailers/
http://www.wilbert.com/licensee/marketing/statement-stuffers-and-mailers/
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eNews july.13
Tips from the FieldBy Your Field Service Team Members
Wilbert “Challenge” Series Wilbert QC School 2013 Nashville
September 8-10, 2013
“GET SET”…
To challenge the best. Pit your team members against others from
throughout the nation. This will be better than the Country Music
Awards!
On top of the competitive events, you don’t want to miss out on
the featured “Right to Know” workshop listed below. Important
information to take back to your plant. Register Today!
http://www.wilbert.com/licensee/marketing/training-education-licensees/
Monday, Sept. 9, 2:45-5:30 p.m.
Crane Training Workshop/Knowledge for the Trainer Techniques for
qualification with vault carts, A-frame trucks and session on the
new Hazard Communication Standard – Global Harmonized System (GHS)
Ron Wesley (Bleacher Area)
Knuckle Boom Cranes & A Frame Truck CranesGuidelines for the
safe operation of knuckle-boom cranes in the concrete vault
industry. An explanation of why OSHA is so concerned about crane
safety. How the new crane regulations will affect vault
producers.
Vault Carts/TrailersNot all carts are created equal – a review
of safe operating procedures and how to apply them in various
operating conditions.
Signaling & Rigging• How does a signal man give directions
to a crane
operator without saying a word – it’s all in the hands.• A
review of various vault lifting tackle, its proper use
and how to inspect it.
The New Hazard Communication Standard – GHSAll manufacturers in
the US now need to comply with the new Hazard Communication – GHS.
This new law was passed in May 2012 and requires that all employees
be trained on the new standard by December 1, 2013. The format of
the new Safety Data Sheets (SDS’s) and the new Pictograms will be
reviewed.
Host Hotel
Homewood Suites-Nashville Downtown 706 Church Street-Nashville,
TN 37203 615-742-5550
You may begin making reservations through the 800 number –
1-800-CALL-HOME, to the hotel direct at 615-742-5550 or through the
website listed below and using the three letter group code:
WFS.
www.nashvilledowntown.homewoodsuites.com
www.wilbert.com/licensee/marketing/training-education-licensees/
http://www.wilbert.com/licensee/marketing/training-education-licensees/http://www.nashvilledowntown.homewoodsuites.com
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eNews july.13
Inside Sales Corner
Rental Fleet
The rental form program was developed back in the 80’s as a
special service to those Licensees who had limited sales per year
in odd size vaults. At that time, WFSI was using the honor system,
meaning that when one Licensee was done with the form, they would
ship it directly to the next Licensee on the rental schedule.
Unfortunately, WFSI can no longer offer this system because the
forms had not been cleaned and maintained after each use; in many
cases, the rental had to be returned to WFSI for full inspection
and major repairs before it could be used by the next Licensee.
Forms required steam cleaning because there was so much concrete
build-up inside of them that the inner core affected the closing of
the outer plates. It is still WFSI’s intention to have rental forms
available for your use; however, when these forms lay idle in our
repair shop everyone loses. As of now, all forms have been cleaned
and repaired with replacement parts when needed and a new policy
has been initiated.
With the new policy, the form must be returned to our Broadview
Warehouse for inspection when the Licensee is finished using it. If
the form is found to be dirty and full of oil, the Licensee will be
charged $75 per hour to have it steam cleaned. If any damage is
noted, you will be billed for replacement parts and labor cost. If
you decide to clean the unit yourself before shipping it back,
steam cleaning or high-pressure washing is recommended. Care must
be taken not to leave standing water inside the base and cover.
This will result in rust forming on the cover dome and inner core
sides and ends.
Rental forms in your possession are for your use only; do not
pour units for another Licensees or give them this form for their
use. Licensees are to call Marlene Miller with an estimated date
when needed to be put on a rental schedule. Usually the rentals are
included with a liner load; you will lose three skid spots on your
truck for the 34" rentals but you can fill the area next to rental
form with drums, wire and miscellaneous items.
Please keep in mind that liner-load shipments are ONE WAY now,
so returning the form to the Belmont or White Bear Lake Warehouses
will be at your expense. You may want to consider having your empty
5-pks, skids, cover racks, etc. go back with the form to save
yourself some of the expense. When shipping the rental forms back,
please band the cover and base together, using a 2x4 to separate
the base, cover and carapace jig. DO NOT place the cover inside of
the base.
If you have any questions or concerns please contact Marlene
Miller at ext. 116.
Liner Load Order Forms
The latest version of the Liner Load Order Form is available on
our website, Wilbert.com in the Licensee Relationship section.
Please print off a copy and acquaint yourself with the list of
items on the form. If you do not see the item you require on the
latest Liner Load Order Form, the item(s) is not available from our
Belmont or White Bear Lake Warehouses. You must write the item(s)
on a separate sheet of paper with your company name and location on
top and fax it in with your liner load order. Because of the busy
nature of the Inside Sales Department, problems have occurred when
Licensees type-in items not pre-printed on the master Liner Load
Order Form. To explain, when one of the ladies is entering a liner
load order, she will stop and write down a typed-in item on a
separate piece of paper when she sees it; if she is interrupted by
an in-coming phone call before having a chance to write it down,
that item may be forgotten when she returns to entering the order.
Your writing the special items on a separate piece of paper will
help ensure that the items are not forgotten.
The Broadview Warehouse usually ships a truckload to the Belmont
and White Bear Lake Warehouses on a weekly basis. If you need items
shipped from Broadview to the other warehouses to complete a liner
load order, please get that order into Insides Sales at least TWO
weeks prior to your loading date. Yes, you may fax in your transfer
order prior to faxing in your liner load order; just mark the order
“Transfer for my liner load order scheduled for _______ (ex.
7/28/13).”
Keep in mind that there is a fee of $49.25/100 lbs. or less to
transfer items to the Belmont or White Bear Lake Warehouses for
your liner load. WFSI does not charge this fee on metal liners or
forms being transferred. If Inside Sales sees that it will cost you
less to ship an item via UPS rather than paying the $49.25 minimum
fee, they will ship the item via UPS.
One last thing, liner load orders need to be in house at WFSI
ONE WEEK prior to your loading date. If we have not received your
order within that time frame and we are out of stock on that item,
the Licensee will be responsible to pay the less than truckload
expense to ship this item.
Speed Bump Strentex® Bases
As a reminder the C54030-Strentex Speed Bump Bases are available
and appear as a regular item on the new Liner Load Order Form.
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eNews july.13
Wilbert Funeral Services, Inc. continues to research and
negotiate favorable associations for the Licensee Network.
Following is a listing of companies with agreements in place along
with contact information and a brief supply overview.
R .S . HughesAbrasives, tapes and safety itemsPhone:
877-774-8443Email: [email protected] orders
directly with RS Hughes Customer Service Website: Online ordering
at www.rshughes.com
OfficeMax Office suppliesPhone: Scott Fee 630-728-8011Email:
[email protected]: Officemaxworkplace.com
Airgas Welding supplies, gases and safety productsPhone: Steve
Marziarka 847-321-5841 Email: [email protected]:
www.Airgas.com
Progressive Environmental Services Industrial refinement, metal
recoveryPhone: Bob Curran 800-323-9785 ext. 8811 Website:
www.pmrs-refining.com
GraingerIndustrial SuppliesPhone: Derek Schaul
847-535-1000Email: [email protected]:
Grainger.com
Fort Dearborn SupplyPainting Supplies, Janitorial SuppliesPhone:
Gina Westfall 888-919-6010 Website: fortdearbornsupply.com
Church & Chapel Metal Arts, Inc .PA Systems, Registers,
Church TrucksPhone: Customer Service 800-992-1234 Website:
www.church-chapel.com
Kadco Products, Inc .AdmixturesPhone: Steve Dick 847-828-8008
Website: kadcoproducts.com
Fabpro Oriented Polymers, Inc .Synthetic FibersPhone: Peggy
Lawrence 800-821-4391 Website: fabpropolymers.com
Wrenn’s Mill – Cemetery Funeral SupplyCemetery EquipmentPhone:
Paula Manson 866-376-3400 Website: wrennsmill.com
FleetmaticsGlobal Positioning SystemPhone: Mike Fucile
727-584-4001Email: [email protected]:
fleetmatics.com
Webtech WirelessGlobal Positioning System Phone: Cam Yeow
604-628-5196 Email: [email protected]:
webtechwireless.com
NAPAAutomotive Supplies Phone: Tim Scanlan 630-416-2938 Email:
[email protected]: napaonline.com
RoMixRelease Agents & Cement Dissolvers Phone: Hoben Walker
800-331-2243 Email: [email protected]: romixchem.com
MichelinTires Phone: Quentin Holy 913-636-5552 Email:
[email protected]: michelintruck.com
GPO Update
Continued on page 9
mailto:[email protected]://www.rshughes.commailto:scottfee@officemax.comwww.Officemaxworkplace.comwww.Airgas.comhttp://pmrs-refining.com/mailto:derek.schaul%40grainger.com?subject=Wilbert%20GPO%20supplierwww.Grainger.comwww.fortdearbornsupply.comhttp://www.church-chapel.com/www.kadcoproducts.comwww.fabpropolymers.comwww.wrennsmill.comwww.fleetmatics.commailto:[email protected]:tim_scanlan%40genpt.com?subject=Wilbert%20GPO%20Supplierwww.napaonline.commailto:[email protected]:[email protected]
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eNews july.13
GPO Spotlight – July 2013
Sherwin-Williams Paint Phone: Ryan Brown 303-794-2472 Email:
[email protected]: Sherwin-williams.com
UniFirst Corporation Uniforms Phone: Alex Toledo 800-225-3364
Website: unifirst.com
Roesch Ford Truck Center Fleet Vehicles Phone: Hugh McKenty
630-918-9534 Email: [email protected]:
roeschtrucks.com
…continued from page 8
Wilbert, the Wilbert script logo, “Commemorating Life with
Respect”, and Strentex are trademarks, service marks or registered
trademarks of Wilbert Funeral Services, Inc.
No part of this newsletter, in whole or in part, may be
reproduced or redistributed either in hardcopy or electronically
without the written permission of Wilbert Funeral Services, Inc. ©
Copyright 2013 by Wilbert Funeral Services, Inc. All rights
reserved. NWS-13010107
This month’s GPO Spotlight centers on the Licensee Network. The
level of success of any Group Purchasing Organization relies
directly on the amount of participation. Increased participation by
the network as a whole will provide for better leveraging and
deeper savings as these agreements are renewed. There have been
many successful experiences between many Licensees and the GPO
suppliers. Here is what some of the Licensees are saying about
their experiences:
”We have purchased three trucks through Wilbert’s alignment with
GPO suppliers.
The most recent was a Ford F450 HD through Roesch Ford. The
process was very simple. We contacted Hugh McKenty and sent him
specifications of exactly what we needed. He in turn responded with
an extremely competitive price within a day. The price offered
significant savings when compared to local Ford dealers. The truck
was ordered the end of January, manufactured and shipped in the
middle of March to a local Ford dealer. The process was seamless
and we are happy with the monetary savings with which Wilbert’s GPO
provides.” – Joe Keeler, Wilbert Vault Works,
Hudson, NY
“I have always thought that Michelin tires were
the best in quality and performance. Market studies have shown
that fact time and again. A year ago I made the decision to use
Michelin exclusively on all our vehicles. Wilbert’s GPO arrangement
helped seal the deal. I am confident that I can purchase any
Michelin product at a fair price from any Michelin dealer, anytime,
anywhere.” – Mark Minnick, Minnick Services
Corp., Fort Wayne, IN
“We buy several paints from Sherwin Williams. The color
variance and quality is very close to what we receive from
Wilbert. We only get a liner load every three months, therefore by
using Sherwin Williams we are able to reduce our paint inventory
with a competitive product.” – Lance Archer, Charleston Wilbert
Vault Co., Summerville, SC
“Office Max has provided our company
with savings on many everyday items. The product, speedy
delivery and customer service are terrific and much appreciated and
keeps us as a loyal customer.” – Trish Johnson, Northern
Wilbert
Vault Service, Grand Forks, ND
“Our uniform company UniFirst has been with us
for a short time now and has been prompt with service and
answers. We are happy with their service.” – Bob Zimmerman, Turner
Vault
Company, Lima/Northwood, OH
We appreciate any feedback you have in your dealings with the
GPO suppliers as well as feedback on any other product you would
like to see under a GPO agreement. Please send comments to Mike
Signor at [email protected].
Thanks again for your continued participation.
mailto:[email protected]://www.sherwin-williams.com/www.unifirst.commailto:[email protected]:[email protected]
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eNews july.13
Page 9 of 10
JULY ISSUE: American Funeral Director, Cremationist
MAY/JUNE/JULY ISSUE: The Scope
®TM
Hello. You are not logged in.
®
®
Now you can help families make cremation selections and fulfill orders directly over the Internet!
From top-selling urns to unique memorialization jewelry, it's all here, all online, all handsomely displayed. WilbertDirect.com simplifies the selection and purchasing of Wilbert's cremation products, saving time and enabling funeral professionals to operate more efficiently. Every choice is just a click away.
Sign up today! It's simple and convenient to get started: go to WilbertDirect.com, click on the "Register" tab.
For more information, contact your Wilbert Licensee.
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eNews july.13
Page 10 of 10
inte ractive t
ools
WilbertDirect.com CommemorationsCustomizable Packages
TM
Educational VideosCremation Animation
Margin-boosting displays, videos and more Growing the
profitability of your cremation business just got easier, with new
educational toolkits and commemoration services packages from
Wilbert.
These interactive tools include:
• Cremation Animation interactive video monitor for selection
rooms
• Educational videos for families
• Commemorations packages that bundle cremation services, urn
selection and memorialization products
• WilbertDirect.com – 24/7 access to popular cremation
products
Each toolkit is designed to better educate families who choose
cremation, while helping you grow both margins and referrals.
To learn more, contact your Wilbert licensee, today!
TM
wilbert.hmsbox.com/cremationtoolkits
Open your toolbox here:
JULY ISSUE: Canadian Funeral News, ICCFA MagazineeNews
july.13
Page 10 of 10
