Copyright © 2019

Zap-Map EV Charging SurveyKey Issues 2019

Copyright © 2019

About the EV Charging Survey

The annual survey is conducted by Zap-Map to better understand the charging needs of EV

drivers, the findings being used to improve Zap-Map and EV charging facilities in the UK.

The survey is conducted online with respondents invited from Zap-Map’s 6,390* opt-in

survey panel – retail vouchers (draw) are offered as an incentive. The survey takes 15-20

minutes to complete and is intended for EV owners and users only.

The EV Charging Survey 2019 was conducted during June 2019. Questions focused on three

key areas: Charging at home; Charging at the workplace; and Use of the public network. The

final sample included 1,718 completed surveys.

Terms of use: Other than in-house use by a single nominated organisation or individual, no part of this publication may be reproduced, distributed,

or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior

written permission of Next Green Car Ltd. Data presented in this report can be used by third parties as long as the source is attributed to Zap-Map

[using the phrase “Data provided by Zap-Map”] and if online, a link is added back to https://www.zap-map.com. For permission requests, please

email contact@zap-map.com. Copyright © 2019 by Next Green Car Ltd. All rights reserved.

* Figures for September 2019 2

Copyright © 2019

Sample overview – Zap-Map respondents

Gender 2019

Total Responses

+3% vs 201887% Male 12% Female

Age profile 2019

27%

25%

21%

pass rate

Screen question

Confirm own or use EV/PHEV

97%

Household income 2019

Total sample

size

1,617

0%

5%

10%

15%

20%

25%

0%

5%

10%

15%

20%

25%

30%

17-24years

25-34years

35-44years

45-54years

55-64years

65-74years

75-84years

85+years

Prefernot to

disclose

3Respondents 2019: 1,617. Sample bias towards high-income male respondents.

Copyright © 2019

EV Charging at Home and WorkKey Issues 2019

4

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85%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2019

Yes No

Do you have access to an EV charging point at home? Select one from list

EV charging at home – Charger access

85%‘YES’ HOME CHARGERSURVEY 2019

CHARGER ACCESS

5

The majority of respondents in the EV survey sample in 2019 have access to home

charging facilities

Respondents 2019: 1,617

SURVEY 2019

HOME PARKING

Copyright © 2019

EV charging at home – Parking typeWhich type of parking best describes your home charging location? Select one from list

97%

2% 1%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Private off-street On-street Other

97%PRIVATE

OFF-STREETSURVEY 2019

HOME PARKING

6

Vast majority of EVs in sample are home parked on private off-street area.

This is higher than the percentage UK drivers

(78%) who have access to off-street parking*

SURVEY 2019

HOME PARKING

Respondents 2019: 1,376, * PWC Charging Ahead! Report, 2018

Copyright © 2019

16%

75%

2% 3% 5%0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

3 kW 7 kW 11 kW 22 kW Don't know Other

What is the power rating of your home charge point? Select one from list

EV charging at home – Charger power

7

7 kW is most popular power-rating for home charging units

Respondents 2019: 1,377

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Do you have access to an EV charging point at work? Select one from list

EV charging at work – Charger access

8

20%WORKPLACE

CHARGERSURVEY 2019

CHARGER ACCESS

Respondents 2019: 1,617

20%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2019

Yes No Does not apply Don't know

Access to an EV charger at work

remains low

SURVEY 2019

WORK PARKING

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Which type of parking best describes your workplace charging location? Select one from list

EV charging work – Parking type

9

77%PRIVATE

OFF-STREETSURVEY 2019

WORK PARKING77%

19%

4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Private off-street Public car park Other

Of those who have access to an EV charger at work,

only three-quarters have dedicated off-

street parking

Respondents 2019: 319

19%PUBLIC

CAR PARKSURVEY 2019

WORK PARKING

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16%

54%

3%

17%

3%7%

0%0%

10%

20%

30%

40%

50%

60%

3 kW 7 kW 11 kW 22 kW 50 kW Don't know Other

What is the power rating of your workplace charge point? Select one from list

EV charging at work – Charger power

10Respondents 2019: 319

7 kW is most popular power-rating

for workplace charging units

Copyright © 2019

EV Charging on Public NetworkKey Issues 2019

11

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EV charging on public network – Usage

Do you ever use public EV charge points (on any network)? Select from list

12

94%USE PUBLIC NETWORKSURVEY 2019

PUBLIC NETWORK

Respondents 2019: 1,617

94%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2019

Yes No Does not apply / Don't know

Vast majority of EV drivers use public

charging networks with rates highest for users

of pure EVs

SURVEY 2019

PUBLIC NETWORK

Copyright © 2019

56%51%

46%

28%

21% 19%

10%7% 5% 5% 4% 4% 3% 2% 2% 2%

0%

10%

20%

30%

40%

50%

60%

70%

Which public networks do you regularly use (as a member or on PAYG)? Select all that apply

EV charging on public network – Providers

13Respondents 2019: 1,527

This chart shows which public networks are regularly used by the survey sample. The results do not represent the frequency of use, or the

number of visits to each network shown

Copyright © 2019

Of the public networks you use, how satisfied or dissatisfied are you with their overall level of charging service? 5-point rating scale provided (normalised score out of 100)*

EV charging on public network – Satisfaction scores

14Respondents 2019: 1,527. * Rankings only given if number of data points exceeds statistical minimum.

Tesla, InstaVolt and Pod Point are rated top three UK networks for second year running. EV drivers clear as to

what makes for a good charging experience with reliability and

simplicity of use being two key factors

Top 10 Networks by Satisfaction Score 2019

Copyright © 2019

What types of public charging points do you use? Select all that apply

EV charging on public network – Charger power

15

18%

1%

55%

10%

20% 18%

65%

7%3% 5%

0%

10%

20%

30%

40%

50%

60%

70%

Slow AC (<3kW)

Lamp post AC(5 kW)

Fast AC 1-phase (7 kW)

Fast AC 3-phase (11 kW)

Fast AC 3-phase (22 kW)

Rapid AC (43kW)

Rapid DC (50kW)

Tesla DC (120kW)

Rapid DC (100-350 kW)

Don't know

Respondents 2019: 1,527

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8%

18%

26%

19%

11%

8%

3%1% 0% 0%

6%

0%

5%

10%

15%

20%

25%

30%

0%-10% 11%-20% 21%-30% 31%-40% 41%-50% 51%-60% 61%-70% 71%-80% 81%-90% 91%-100% Don't know

When using public charge points, what is your EV’s typical charge level when you arrive? Select one from list

EV charging on public network – Charge on arrival

16Respondents 2018: 1,492 (Question from 2018 survey)

Copyright © 2019

42%

34%

6%3% 2%

13%

0%

10%

20%

30%

40%

50%

<2 hours 2 to 4 hours 4 to 6 hours 6 to 8 hours 8+ hours Don't know / use

When using public SLOW/FAST charge points (<22kW), for how long do you typically charge? Select one from list

EV charging on public network – Charging duration

17Respondents 2019: 1,527

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0%

5%

26%28%

17%

8%

2%

0%

5%

10%

15%

20%

25%

30%

< 10 minutes 10 to 20 minutes 20 to 30 minutes 30 to 40 minutes 40 to 50 minutes 50 to 60 minutes 60+ minutes

When using public RAPID charge points (AC/DC), for how long do you typically charge? Select one from list

EV charging on public network – Charging duration

18Respondents 2019: 1,527

Copyright © 2019

About Zap-Map

Zap-Map is an electric vehicle (EV) charging platform with a mission to help EV drivers

find charge points, plan routes and share user updates across the UK.

The Zap-Map app has been downloaded more than 188,000 times and has more than

69,500 registered users. Overall, Zap-Map has over 90,000 unique users per month across

web and app platforms combined.*

Zap-Map is also available on the web at Zap-Map.com, a website dedicated to all aspects

of electric vehicle charging and is a market-leading resource for current and future EV

users in the UK.

Zap-Map is owned by Next Green Car Ltd, publisher of www.nextgreencar.com, the UK’s

No.1 green car website. In March 2019, the company secured a major investment from

Good Energy, one of the UK’s leading renewable energy suppliers.

In association

with

* Figures for September 2019 19

Copyright © 2019

Survey contact: Dr Ben Lane, CTO Zap-Mapbenlane@zap-map.com, +44 (0)117 929 8855

20

In addition to Key Issues 2019, Zap-Map’s EV Charging Insights Report 2019 is now

available online.

The Insights Report presents more in-depth analysis and

market trends of EV charging behaviours from 2016 to 2019.

For more information and to purchase Insights Report 2019,

visit: www.zap-map.com/ev-charging-survey