A n t i V i r u s

User Guide

© Copyright 2014 ProDot Marketing Pvt. Ltd.

All Rights Reserved

All rights reserved by ProDot Marketing Pvt. Ltd (PMPL). No part of this software may be reproduced, duplicated or modied in any form or incorporated into any information retrieval system, electronic or any other or transmitted in any form without prior permission of PMPL, ProDot House, A-70, Wazirpur Group Industrial Area, Delhi-110052, India.

Trademarks

ProDot Antivirus and ProDot Maximum Security are registered trademarks of PMPL.

Microsoft, MSN, Windows and Windows Logo are trademarks of Microsoft Corporation. All brand names and product names used in this manual may be trademarks or trade names oftheir respective companies.

ProDot Antivirus End User License Agreement

IMPORTANT: THE FOLLOWING AGREEMENT ("AGREEMENT") SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH PRODOT MARKETING PVT. LTD. (PRODOT COPYRIGHT HOLDER) IS WILLING TO LICENSE THE "SOFTWARE" AND ACCOMPANYING"DOCUMENTATION" TO "YOU" AS AN INDIVIDUAL USER OR AN AUTHORIZED REPRESENTATIVE OF AN ENTITY. BY ACCEPTING THIS AGREEMENT, YOU ARE ENTERING INTO A BINDING LEGAL CONTRACT WITH PRODOT MARKETING PVT LTD. (PMPL). THE TERMS AND CONDITIONS OF THE AGREEMENT THEN APPLY TO YOUR USE OF THE SOFTWARE AND SUBSCRIPTION SERVICES. PLEASE PRINT THIS AGREEMENT FOR YOUR RECORDS AND SAVE A COPY ELECTRONICALLY.

You must read and accept this Agreement before you install or use the Software. If you are an individual, then you must be at least 18 years old and have attained the age of majority in the state, province or country where you live to enter into this Agreement. If you are acquiring the Software on behalf of an entity, then you must be properly authorized to represent that entity and to accept this Agreement on its behalf. If you are downloading or activating the Software for trial purposes or purchasing a license to the Software, you accept this Agreement by selecting the "I Accept the terms in the license agreement" button or box provided. If you or the entity you represent does not agree to the terms of this Agreement, select "I do not accept". Then no Agreement will be formed and you will not be permitted to evaluate, purchase or install and use the Software. If you purchased the Software from a retail store and do not accept the Agreement, you may return the Software in its original package with the purchase receipt to the retail store where purchased within thirty (30) days of purchase for a refund less any restocking fees.

1. APPLICABLE AGREEMENT AND TERMS. This Agreement applies to ProDot Antivirus ("Software"). When installing the Software, you may be prompted to accept the same or another version of PMPL's license terms; the terms of the rst agreement you accept will apply to your use of the Software. All rights in this Agreement are subject to your acceptance of this Agreement.

Paid licenses: If you have purchased a license to the Software, Sections 1, 2 and 4 through 24 of this Agreement apply to you. Trial license: If you have not purchased a license to the Software and are installing the Software for trial or evaluation purposes,you are a "trial user" and Sections 1, 3 and 19 through 24 of this Agreement apply to you.

2. PAID USE LICENSE. For each license purchased, PMPL grants you a non-exclusive, non-transferable, no assignable right to install and use the Software on no more than the maximum number of client, personal or handheld computers (each a "Computer") for which license fees have been paid as specied on your invoice, receipt, order conrmation, or other purchase documentation. Product licenses for home use must be used by end users in the same household. License fees must be paid for each Computer on which the Software is installed, provided that it may only be installed on one operating system per Computer.

3. TRIAL USE LICENSE. If you are a trial user, PMPL grants you the right to download, install and use one (1) copy of the Software on a Computer during your Subscription Term as dened in Section 7 below. At the end of your Subscription Term, this Agreement expires automatically. You may purchase a paid license to the Software by selecting the “order” option in the Software.

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TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOFTWARE AND RELATED DOCUMENTATION USED FOR TRIAL PURPOSES ARE PROVIDED "AS IS" WITHOUT PERFORMANCEPROMISES ("WARRANTIES") OF ANY KIND.

4. UPDATES. The Software requires Updates to work effectively. "Updates" are new patterns, denitions or rules for the Software's security components and minor enhancements to the Software and accompanying documentation. Updates are only available for download and use during your Subscription Term as dened in Section 7 below. Upon download, Updates become "Software" for the purposes of this Agreement. Updates may require additional or different license terms that must be accepted before download. Updates will replace previously licensed parts of the Software, but will not increase the authorized number of Computers or registered users.

5. SOFTWARE ACTIVATION/REGISTRATION. To receive Updates and other available "Subscription Services" set forth in Section 8, you must activate the Software and/or register with PMPL. These controls help ensure that the Software operates only on validly licensed Computers and that validly licensed end users receive applicable Subscription Services. Registration requires a valid product serial number and a valid email address for renewal and other legal notices.

6. INFORMATION COLLECTION. In addition to product registration information, PMPL must process and store certain information about your network and equipment to provide Subscription Services and related network and equipment to provide Subscription Services and related network and equipment to provide Subscription Services and related support services. To improve its products, PMPL may also upload information periodically from installed Software about product usage, detected malware or potentially unwanted les and use Service trafc to improve its data bases and develop or improve its services as effectively as possible. PMPL products are not designed to capture or retain any personal or private information. You agree that PMPL may

(I) Use uploaded data from installed Software to improve products and services;

(ii) Share data that has been identied as malicious or unwanted content with worldwide afliates and security partners; and

(iii) Use and disclose uploaded data for analysis or reporting purposes only if any such use, sharing or disclosure does not identify you or include any information that can be used to identify any individual person.

PMPL reserves the title, ownership and all rights and interests to any intellectual property or work product resulting from its use and analysis of such information.

7. SUBSCRIPTION TERM. For paid licenses: The "Subscription Term" for paid licenses starts on the date you receive the product serial number and ends 12, 24 or 36 months later, depending on the number of subscription months purchased. Note that secondary licenses expire on the same date as the primary license regardless of the date of activation of the secondary license. You must purchase a Software upgrade or renew the Subscription Term for your product serial number to continue receiving applicableSubscription Services after the Subscription Term. Software upgrades and Subscription Term renewals may require additional or different license terms. For trial use: The "Subscription Term" for trial use starts on the date you receive the product serial number and ends 15, 30 or 45 days later, depending on the stated or authorized trial period.

8. SUBSCRIPTION SERVICES. A. Updates. During the Subscription Term, registered and trial users are entitled to Updates for use with

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the Software on each licensed Computer.

B. Technical support. During the Subscription Term, registered, validly licensed and trial users are entitled to email, telephonic and web-based technical support during business hours but only in certain limited languages. The availing of this support will be solely at your discretion and you are solely responsible to take back up of the existing data/software/programs in your computer before availing such a support. PMPL will not be held responsible for any loss of data, any kind of direct/ indirect/ consequential loss or damage to data/property arising during this entire process. If at any point of time the Technical Support team is of the opinion that it is beyond their scope, it will be the sole discretion of PMPL to suspend, cease, terminate or refuse such support as PMPL does not claim any warranty and/or guarantee of any kind in providing the support feature.

9. USE RESTRICTIONS. The Software is licensed not sold. PMPL owns the title, copyright and the trade secret, patent rights and other intellectual property rights in the Software and the copyright in the documentation, and reserves all rights not expressly granted to you in this Agreement. You agree that you will not rent, loan, lease or sublicense the Software, use components of the Software separately or use the Software to provide services to others. You also agree not to attempt to reverse engineer, decompile, modify, translate, disassemble, discover the source code of, or create derivative works from, any part of the Software. You also agree not to authorize others to undertake any of these prohibited acts.

10. LIMITED LIABILITY.

A. SUBJECT TO SECTION 10(B) BELOW AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PMPL OR ITS SUPPLIERS BE LIABLE TO YOU

(I) FOR ANY LOSSES WHICH WERE NOT REASONABLY FORSEEABLE AT THE TIME OF ENTERING INTO THIS AGREEMENT OR

(ii) FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND OR FOR LOST OR CORRUPTED DATA OR MEMORY, SYSTEM CRASH, DISK/SYSTEM DAMAGE, LOST PROFITS OR SAVINGS, OR LOSS OF BUSINESS, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SOFTWARE OR SUBSCRIPTION SERVICES. THESE LIMITATIONS APPLY EVEN IF PMPL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, STRICT PRODUCT LIABILITY OR ANY OTHER CAUSE OF ACTION OR THEORY OF LIABILITY.

B. SECTION 10(A) DOES NOT SEEK TO LIMIT OR EXCLUDE THE LIABILITY OF PMPL OR ITS SUPPLIERS IN THE EVENT OF DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUD OR FOR ANY OTHER LIABILITY FOR WHICH IT IS NOT PERMITTED BY LAW TO EXCLUDE.

C. SUBJECT TO SECTIONS 10(A) AND 10(B) ABOVE, IN NO EVENT WILL THE AGGREGATE LIABILITY OF PMPL OR ITS SUPPLIERS FOR ANY CLAIM, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, STRICT PRODUCT LIABILITY OR ANY OTHER CAUSE OF ACTION OR THEORY OF LIABILITY, EXCEED THE SOFTWARE LICENCE AND SUBSCRIPTION SERVICE FEES PAID OR OWED BY YOU.

D. THE LIMITATIONS OF LIABILITY IN THIS SECTION 10 ARE BASED ON THE FACT THAT CUSTOMERS USE THEIR COMPUTERS FOR DIFFERENT HOME AND BUSINESS PURPOSES. THEREFORE, ONLY YOU CAN IMPLEMENT BACK-UP PLANS AND SAFEGUARDS APPROPRIATE

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TO YOUR NEEDS IN THE EVENT AN ERROR IN THE SOFTWARE OR SERVICES CAUSES COMPUTER PROBLEMS AND RELATED DATA LOSSES. FOR THESE BUSINESS REASONS, YOU AGREE TO THE LIMITATIONS OF LIABILITY IN THIS SECTION 10 AND ACKNOWLEDGE THAT WITHOUT YOUR AGREEMENT TO THIS PROVISION, THE FEES CHARGED FOR THE SOFTWARE AND SUBSCRIPTION SERVICES WOULD BE HIGHER.

11. LIMITED WARRANTY. PMPL warrants that the Software will perform substantially in accordance with the accompanying documentation for 30 days from the date of purchase, also PMPL warrants to the original Licensee only, that the disk(s) on which the software is recorded is free from defects in the materials and workmanship under normal use and service for a period of thirty (30) days from the date of payment as evidenced by a copy of the Receipt. PMPL's only obligation under this Agreement is, at PMPL's option, to either (a) return payment as evidenced by a copy of the Receipt or (b) replace the disk that does not meet PMPL's limited warranty and which is returned to PMPL with the copy of the Receipt. PMPL does not warrant that the Software will meet your requirements or that your use of the Software will be uninterrupted or error-free. GIVEN THE NATURE AND VOLUME OF MALICIOUS AND UNWANTED ELECTRONIC CONTENT, PMPL DOES NOT WARRANT THAT THE SOFTWARE OR UPDATES ARE COMPLETE OR ACCURATE OR THAT THEY DETECT, REMOVE OR CLEAN ALL, OR ONLY, MALICIOUS OR UNWANTED APPLICATIONS AND FILES. SEE SECTION 15 FOR ADDITIONAL RIGHTS YOU MAY HAVE.

12 REMEDIES. If the Software does not conform to the limited warranty in Section 11 above ("Limited Warranty"), PMPL will (a) correct the error with an Update; (b) help you workaround the error; or (c) refund the cost of the Software. THIS LIMITED WARRANTY IS VOID IF THE SOFTWARE ERROR IS THE RESULT OF ACCIDENT, ABUSE, ALTERATION, OR MISUSE OF THE SOFTWARE OR PROBLEMS OR ERRORS RESULTING FROM THE USE OF THE SOFTWARE WITH PROGRAMS THAT HAVE SIMILAR FUNCTIONS OR FEATURES OR ARE INCOMPATIBLE WITH THE SOFTWARE. PMPL WILL WARRANT REPLACEMENT SOFTWARE OR UPDATES FOR THE REMAINDER OF THE ORIGINAL LIMITED WARRANTY PERIOD. THIS SECTION STATES PMPL'S ENTIRE LIABILITY AND YOUR SOLE REMEDY FOR ANY ERRORS IN THE SOFTWARE.

13. NO OTHER WARRANTIES OR REMEDIES. EXCEPT FOR THE EXPRESS LIMITED WARRANTY IN SECTION 11, THE TERMS OF THIS AGREEMENT ARE IN LIEU OF ALL WARRANTIES, (EXPRESS OR IMPLIED),CONDITIONS, UNDERTAKINGS, TERMS AND OBLIGATIONS IMPLIED BY STATUTE, COMMON LAW, TRADE USAGE, COURSE OF DEALING OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS, ALL OF WHICH ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW. ANY IMPLIED WARRANTIES RELATING TO THE SOFTWARE WHICH CANNOT BE DISCLAIMED SHALL BE LIMITED TO 30 DAYS (OR THE MINIMUM LEGAL REQUIREMENT) FROM THE DATE YOU ACQUIRE THE SOFTWARE.

14. CONSUMER PROTECTION. SOME COUNTRIES, STATES AND PROVINCES, INCLUDING MEMBER STATES OF THE EUROPEAN ECONOMIC AREA, DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY, SO THE ABOVE EXCLUSION OR LIMITATION OF LIABILITIES ANDDISCLAIMERS OF WARRANTIES (SECTIONS 10 AND 11) MAY NOT FULLY APPLY TO YOU. YOU MAY HAVE ADDITIONAL RIGHTS AND REMEDIES. SUCH POSSIBLE RIGHTS OR REMEDIES, IF ANY, SHALL NOT BE AFFECTED BY THIS AGREEMENT.

15. CONSENT TO ELECTRONIC COMMUNICATIONS. PMPL may be required to send you legal notices and other communications about the Software and Subscription Services or our use of the information you provide us ("Communications"). PMPL will send Communications via in-product notices or via emailto your registered email address, or will post Communications on its Sites. By accepting this Agreement,

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you consent to receive all Communications through these electronic means only and acknowledge and demonstrate that you can access Communications on Sites. If you are a secondary user (see Section 20 below), you also consent to receiving all Communications through the primary user.

16. CONFIDENTIALITY. You acknowledge that product serial numbers have potential value to others. Therefore, you agree to treat them as condential, to use them only to register your Software in compliance with this Agreement and not to disclose or otherwise make them available to any other person except as authorized in Sections 19 and 20 below.

17. BACK-UP. For as long as you use the Software, you agree regularly to back-up your Computer programs and les ("Data") on a separate media. You acknowledge that the failure to do so may cause you to lose Data in the event that any error in the Software causes Computer problems, and that PMPL is not responsible for any such Data loss.

18. AUDIT. For Entity licenses only: Upon reasonable notice and during regular business hours, PMPL shall have the right to audit your use of the Software to verify compliance with this Agreement. If the audit reveals unlicensed Computers, you or the entity you represent agree to pay PMPL fees for unlicensed Computers at then current rates within fteen (15) days of notice.

19. PRIMARY USER. For Household licenses only: If you register rst, you are the primary user and are responsible for all use of the Software under the product license. You control the condentiality and use of the product serial number and have the right to share it only with other end users in your household. You will serve as contact for legal and other notices and are responsible for giving PMPL an accurate and current email address for such purposes. You are also responsible for sharing Communications (dened in Section 15 above) with secondary users.

20. SECONDARY USERS. For Household licenses only: If you were not the rst user to register, then you are a secondary user and the primary user has control over your use of the Software and the Subscription Term. The primary user will receive all legal and other Communications (dened in Section 15 above) on your behalf. As a secondary user, you are authorized to use the product serial number to install the product. As a secondary user, all sections of this Agreement, except for Sections 3 and 19 apply to you.

21. TERMINATION. PMPL may terminate your rights under this Agreement immediately and without notice if you fail to comply with any material term or condition of this Agreement or no longer consent to electronic Communications. You have the right to appeal any such termination by contacting your local PMPL ofce which will provide you with the details of the appeals process. Upon such termination, you agree to destroy all copies of the Software. You may terminate this Agreement at any point by destroying all copies of the Software. Sections 1 through 4 and 10 through 23 survive any termination of the Agreement.

22. GENERAL. This Agreement and specications regarding number of Computers and Subscription Term constitute the entire agreement between you and PMPL. Unless the Software is subject to an existing, written contract signed by PMPL, this Agreement supersedes any prior agreement or understanding, whether written or oral, relating to the subject matter of this Agreement. In the event that any provision of this Agreement is found invalid, that nding will not affect the validity of the remaining parts of this Agreement. PMPL may assign or subcontract some or all of its obligations under this Agreement to qualied third parties or its afliates and/or subsidiaries, provided that no such assignment or subcontract shall relieve PMPL of its obligations under this Agreement.

23. QUESTIONS. If you have a question about the Software, visit: www.prodotgroup.com. Direct all

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questions about this Agreement to: support@prodotgroup.com.

24. THIRD PARTY WEBSITE LINKS. At some point the software product includes links to third party sites; you may link to such third party websites as the user of this software. The third party sites are not under the control of PMPL and PMPL is not responsible for the contents of any third party website, any links contained in the third party websites. PMPL is providing these links to third party websites to you only as a convenience and is not responsible for any kind of loss/ damage arising out of it.

THE SOFTWARE IS PROTECTED BY INTELLECTUAL PROPERTY LAWS AND INTERNATIONAL TREATY PROVISIONS. UNAUTHORIZED REPRODUCTION OR DISTRIBUTION IS SUBJECT TO CIVIL AND CRIMINAL PENALTIES.

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Table of contents Page

End User License Agreement i.

Prerequisites 1

System Requirements 2

Installing ProDot An�virus 3

Ac�va�ng your product 4

Using ProDot An�virus 5

System Scanning

System Status

Real-�me Protec�on

Threats

Firewall

Tools

Se�ngs

Updates

License

Support

Uninstalling ProDot An�virus 13

Troubleshoo�ng 14

Prerequisites

The following should be taken care of before installing ProDot An�Virus :

· The usage of this so�ware product is subject to acceptance of End User License Agreement

(EULA) provided inside the so�ware, this document and on our website

h�p://www.prodotgroup.com.

· Uninstall any other an�-virus programs.

· Delete all files in the Windows Temporary (temp) folder (OPTIONAL).

· Check available hard disk space.

· Exit all programs before star�ng the installa�on.

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System Requirements

Processor: 1GHz or more

RAM: 512 MB or more

Hard disk space: Minimum 120 MB free space.

CD/DVD ROM for installation through CD.

Operating system:

o Microsoft® Windows® 8/8.1 –

Pro, Enterprise (32-Bit and 64-Bit)

o Microsoft® Windows® 7 –

Starter, Home Basic and Premium,

Professional, Ultimate

(32-Bit and 64-Bit)

o Microsoft® Windows® Vista®-

Home Basic and Premium,

Business, Enterprise, Ultimate

(32-Bit and 64-Bit)

o Microsoft® Windows® XP-

Home, Professional SP2, SP3

(32-Bit and 64-Bit)

+- .

Internet Connection is required for activation and updates.

Windows Installer 3 to install product features.

.NET Framework 4.0 must be installed or some features might not work correctly.

Fonts must be installed for Multilingual User Interface.

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Installing ProDot Antivirus

1. Open the setup le provided in the Antivirus CD. You will see the ProDot Antivirus Installer window, click 'Next' to Continue.

2. End user License Agreement (EULA) will be displayed on your screen. Read it carefully and tick 'I Accept the terms in the license agreement' and click 'Next' otherwise click 'Cancel' to exit setup.

3. Conrm that there is no other antivirus product installed then click 'I am sure I don't have any other antivirus installed' and click 'Next'.

4. A form appears and you will be required to ll in the customer information with correct details, then click 'Next'.

5. Please wait while the installation procedure completes then click on 'Finish'.

6. Now the installer will prompt you to restart your system, click 'Yes' to restart. It is recommended to restart your system after installation so that the antivirus can become fully functional.

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Activating your Product

1. Go to License tab & click on Activate button if you have a license key or click Order to buy a

new one in case of renewals.

2. Enter your License Key and press “OK” button.

3. The program will now connect with server to verify the key. If the verication succeeds your

product will be activated.

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Using ProDot Antivirus

The main window of ProDot Antivirus will appear like this:

System scanning

ProDot Antivirus carries three scan modes which are available in main window: Quick, Full and Custom

Scan. Each set is provided with certain parameters.

· Quick Scan A scan of critical area where virus are most likely to infect.

Quick Scan mode is useful in case you believe your system may be compromised.

NOTE: If you are not using Patrol function for some reasons, Quick Scan mode will be useful for regular periodic scanning, which you can congure to start automatically.

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· Full Scan A detailed Scan which checks all drives les & folders including compressed les, connected storage les etc. for virus. This may take some time.

NOTE: We recommend you to do a full system scan at least once in a week. You can also schedule a full system scan.

· Custom Scan

Using custom scan you can scan selected les and folders as dened by you.

After the scan is complete you will receive a detailed report on its results: total time of scanning and detailed information about the number of tested and infected objects.

System Status

ProDot Antivirus automatically monitors the system status in terms of security and provides summarized information in the System Status window of the program. You will see the system

status on the left hand side of the antivirus window. It provides the following information:

i. Application Version- Application version explains about the

version of the application which you are using.

ii. Last Update- It shows when the last update was performed.

iii. Patrol- It species if real time protection is running.

iv .

Download scanning - Shows the current status of downloads

scanning.

iv.

Mail scanning- Shows the current status of mails scanning. v.

Firewall- Shows the current status of rewall.

Real time system protection

The real -time protection system present in ProDot Antivirus is known as Patrol. Patrol detects viruses and other malicious programs "at the moment", effectively blocking them even before they enter into the operating system or its les. Patrol tracks running processes and thus ensures reliable prevention from infection. By default, the Patrol is automatically activated every time you start ProDot Antivirus. This is a very important component of the software.

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Threats

The threats window will look like this.

Here the following options are available:

Active threats

It includes the threats detected during previous scans. Immediate action should be taken

against these otherwise they may harm your system.

Quarantine

ProDot Antivirus uses a special repository to isolate potentially dangerous les. We do not

recommend user to replace les from quarantine repository unless you are sure about their

safety.

Exclusions

ProDot Antivirus allows you to exclude les and folders which you do not want the antivirus to

scan.

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Firewall The rewall is a module for controlling the network trafc which goes in and out of the PC. This way you

can block unwanted programs to access the internet.

The various rule sets are dened below:

· Program Rules

Using these rules you can allow or block the programs installed in your system from

accessing the network.

· System Rules

These are the system networking rules for protocols and standard applications which

allow them to interact with network services.

WARNING: Only modify these rules if you have thorough knowledge about them.

· Web-Filter Rules

Here you can congure websites which can make modications in your system. You

can either allow them to make changes or block them.

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Tools In tools menu you have various options available such as editing the antivirus settings, Scheduling a

scan and providing feedback.

· Settings

In the settings tab you can change the language of the product, turn on/off patrol features,

edit settings for rewall, mail message scanning and checking autorun for USB Drives.

· Scheduler

Using a scan scheduler you can schedule & customize your scans.

· Feedback

Using feedback tab you can send a suspicious le to our developers for its evaluation.

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Settings

Here you can modify AntiVirus settings. You have the following options available.

· General Settings

Here you can edit the settings like “launch the antivirus on startup”, “turning off

splash” and conguring the scan type.

· Alert

Here you can manage popups/notications shown by antivirus.

Updates

Updates are very important in order to keep your system safe. The program must be updated regularly as they provide up to date information of viruses, etc. You can congure the updates to execute automatically through this window.

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Warning: It is recommended to update your antivirus once a week as an outdated database is

ineffective against cyber threats.

License

The License tab explains about the licensing detail of your product . It displays the number of days

left for the license to expire, name -and email of the license owner, license key, etc.

Note: if your antivirus isn’t activated then you can activate your license through this window.

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Support

In the support tab you can contact us regarding any query which you encounter while using our product.

You just have to enter your credentials along with your query description and send it to us.

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Uninstalling ProDot Antivirus

To uninstall the product choose 'Uninstall ProDot Antivirus' in Programs and Features or start menu.

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1. I don’t have a CD -ROM. What do I do?

o You can download ProDot An�virus through our website i.e h�p://www.prodotgroup.com

2.

I put the ProDot An�virus CD in my CD -ROM but nothing happened. How do I install it?

A�er inser�ng the ProDot An�Virus CD in the CD-ROM, double click the My Computer icon. Locatethe icon for the CD-ROM drive (generally it is drive “D:\” ) then double-click on it. Double-click on the ****** folder. Locate the Setup file and double-click on it, this will start the ProDot An�virus setup program.

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3. What happens if my system stops responding/crashes while installing ProDot An�virus?

Reboot/Reset your system and try the installa�on again. If problem persists, contact our Customer

Care.

4. I don't have an ac�ve internet connec�on, how do I register?

Internet is required for registra�on, but thankfully you can use some other PC which has ac�veinternet to register your product. Just visit prodotgroup.com and find the link to get your license file (.lic) so as to load it on your system and ac�vate ProDot An�virus.

5. I don't have an ac�ve internet connec�on, how do I update my product?

Download the offline update pack from our site. But keep in mind, the update pack will become

obsolete in a ma�er of days.

7. I have lost my Product key (which I suppose is s�ll valid) and uninstalled ProDot An�virus as well but I want

to install it again. What do I do now?

Contact Customer Support for further assistance.

8. ProDot An�virus was unable to delete a virus, what to do?

Some�mes you may need to reboot you PC in order to remove a virus completely, otherwise it will show itself again and again during scans. If you restart the computer and the problem s�ll exists, please seek help from a customer support representa�ve.

9. What to do when ProDot An�virus detects legi�mate applica�ons? There is a possibility that ProDot An�virus will report a legi�mate file as being infected. This is called a false posi�ve and usually occurs when ProDot An�virus decides that the file behaves like a malware. You can report the file to us, we will fix this issue as soon as possible.

10. What should I do if I receive the error message “Update Failed”? Verify that your license has not expiredCheck your Internet connec�onTry upda�ng again If problem persists, contact our customer support

Troubleshooting

For more troubleshoo�ng and �ps, visit our website www.prodotgroup.com

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