THE REJECT SHOP SOCIAL AND LMS PLATFORM - USER GUIDE

V2.3

TRS Connect User Guide

1

CONTENTS

Logging In ................................................................................................................................................ 2

Forgotten Password ................................................................................................................................ 2

Changing your Password ......................................................................................................................... 3

The Home Page ....................................................................................................................................... 3

The Social Timeline (Posts) ..................................................................................................................... 3

View the Blog .......................................................................................................................................... 4

Learning Progress .................................................................................................................................... 4

Leaderboard ............................................................................................................................................ 4

Edit Your Profile ...................................................................................................................................... 5

Access your Training ............................................................................................................................... 5

Resources ................................................................................................................................................ 6

MADPlans (store management teams only) ........................................................................................... 7

Creating Reports ..................................................................................................................................... 7

Downloading the App ............................................................................................................................. 9

How to enable Pop-ups ......................................................................................................................... 10

Logging Out ........................................................................................................................................... 10

TRS Connect User Guide

2

LOGGING IN

The online training login screen can be accessed via the following URL:

https://connect.rejectshop.com.au

Enter the Username and Password, and then select Login

FORGOTTEN PASSWORD

If you have forgotten your account password, then select the forgot password link on the login page.

Provide either the username or the email address for your account. The system will send you an email

link to create a new password.

However, if you have forgotten both your username and your email address, then you will need to

contact the Store Administration team at: storeadministration@rejectshop.com.au

In the new system your

Username/Password is your employee ID

This can be changed after logging in

TRS Connect User Guide

3

CHANGING YOUR PASSWORD

To change your password, click the user menu on the

top right of the homepage and select profile. From here

select the edit profile button and enter your new

password into the new password field. Select ‘Save

Profile’ to save your changes.

THE HOME PAGE

On the homepage you can view the business Social Timeline, My Learning progress, Badges awarded

and the company blog. From here you can also navigate to the My Learning, Resources and

MADPlans (if applicable) pages. The TRS Connect logo at the top left can be used at any time to

return to the home page. At the top right is the user menu, which can be used to logout or edit your

profile.

THE SOCIAL TIMELINE (POSTS)

On the home page you will find the social timeline – a space

where you can add posts (this can be text / an image /

video). Posts can receive ‘likes’, ‘comments’ and be ‘pinned’

by others who can see the post. To create a post, click on

the ‘create post’ button. You can then choose what you

want to post or add text and select who you want the post

targeted to. For example, you can send a post to just your

store, or you can share with the entire business. Posts can

be edited or deleted using the icons on the right side of your

post. You can also search for posts using the search or

advanced functionality as pictured.

TRS Connect User Guide

4

VIEW THE BLOG

The home page also contains a Blog which is used to share company news with the wider team. You

can scroll recent news by using the left and right arrows and view an article by clicking the slide,

when viewing an article, you can also comment on it. To view old news, select the See All Articles

slide, which is the last slide.

LEARNING PROGRESS

On the dashboard (homepage) you will see the LEARNING PROGRESS box that includes your profile

image, Your Overall Learning Progress, badges you have earned and Your Teams Mandatory Learning

progress (if applicable). You can view or edit your profile by clicking on your profile image.

Managers will be able to view their own progress and that of their team members. You can also click

on a team member’s name to view more training completion details.

LEADERBOARD

On the dashboard you will see the Leader Board showing

the top 10 ranks and the number of points they received

for completing mandatory training.

Clicking See Top 100 will show you a full list of users and

how many points they are earned.

You can earn 10-15 points per course completion.

TRS Connect User Guide

5

EDIT YOUR PROFILE

To view your profile, click the user menu on the top right of the homepage and select profile. From

here you can select the edit profile button to update your profile picture and personal details. From

your profile you can also view your training completion report.

Note: If you would like to permanently change your name or email address this will

need to be done by emailing payroll@rejectshop.com.au.

ACCESS YOUR TRAINING

You can access your learning and complete online courses via the MY LEARNING tab. This displays all

the course categories you are enrolled in and a progress bar shows your learning progress for each

category. You can also view the star rating other users have given each category (out of 5 stars).

Clicking on any category will take you to the courses you are enrolled in within that category.

TRS Connect User Guide

6

The category page also displays a progress indicator. Select the course name to open the course

activities. Once you have completed a course successfully you will see a tick in the status checkbox

on the right.

The course page may include several activities. Each activity with a checkbox next to it needs to be

completed for the course to be registered as complete. Click START THIS COURSE in the ACTIVITIES

box to open it in a new popup window.

Once you have successfully completed a course you may close the window. This will

take you back to the page you started from. This page will now reload, and a checkbox

will show that you have completed the course/activity/module successfully.

Note: If the module does not open in a new window, please check your popup blocker

settings. In most modern browsers, you will see a red icon in the address bar or a

popup message at the bottom of the webpage, this indicates that a popup was blocked.

Please follow the instructions in your browser to enable it.

RESOURCES

The Resources tab will contain other resources available. This

includes any surveys that you are required to complete,

including engagement pulse surveys and platform feedback

surveys. You will receive a communication when a new survey

is required to be completed.

You can also find more information on our Retail Leaders

Development Programs and our Store Manager Development

Tool Kit located in this tab. More resources will be added.

TRS Connect User Guide

7

MADPLANS (STORE MANAGEMENT TEAMS ONLY)

The MADPlans tab is where you record the details of your

MADPlan discussions – My Action & Development Plan.

For more details on how to complete a

MADPlan in TRS Connect, access the

MADPlan guide via the MADPlans tab in

the menu or via the MY LEARNING tab

and click Begin in the yellow box.

CREATING REPORTS

You can create custom reports via the Reporting block in the navigation at the bottom of the page.

Click on one of the report titles to create the report you need.

General reports: Show completion data for eLearning,

Sign off and MADPlans.

The General report will retrieve all course records that

match the filters. In all cases, a filter left blank will

report on all records (e.g. leaving course name blank will

report on all courses)

Click the text box to either type the course you would

like to report on or use the drop-down menu to select

one or more courses.

Selecting the category heading in (brackets) will report on all the modules in the category.

Alternatively, you can select a specific module.

Tip: When using a smaller device to

make multiple selections, the

keyboard keeps coming up. Please

turn your device to ‘vertical’ will

make your selection process easier.

TRS Connect User Guide

8

You can add multiple modules or even the whole category

into this filter.

Once the report has been generated, the arrows next to the heading titles can be used to sort the

columns.

To Export the report, use the button on the right ‘Excel/CSV’.

Individual reports: Provide the same

information as general reports but restricted

to a specific user.

Activity Reports: Show which activities in a

specific course have not been completed

(e.g. watch the video or take the quiz).

Course Overview Reports: Show user progress by

modules as a percent completion and allows for

progress comparisons between multiple courses.

Tip: Hold down the Ctrl

key on your keyboard to

easily make a multiple

selection.

TRS Connect User Guide

9

DOWNLOADING THE APP

At this stage we do not have an official TRS Connect app. However here are the options to add the

site to your Home Screen.

Apple iOS: How to achieve this for your iPhone or iPad.

Android: How to achieve this for your Samsung, Huawei or any Android device.

Visit the TRS Connect site

and click the Share icon

Scroll to the right and

click Add to Home Screen

Give your app a name

e.g. TRS Connect

Visit the TRS Connect site

and click the Menu icon

Find and click the text

Add to Home Screen

Give your app a name

e.g. TRS Connect

TRS Connect User Guide

10

HOW TO ENABLE POP-UPS

To provide better full screen experience our modules open in a New Window, however some devices

may see this as a pop-up and therefore block this window. Below are the instructions on how to

enable pop-ups:

Safari on iPhone & iPad

1. From the Home Screen, open Settings 2. Scroll down to select Safari 3. Turn "Block Pop-ups" on or off

Chrome on all devices

1. Open the Chrome app

2. On the right tap More > Settings 3. Tap Content Settings > Block Pop-ups

4. Turn "Pop-ups and redirects" on or off

Firefox on all devices

1. Open Firefox 2. Click Menu icon 3. Open Settings 4. Turn "Block Pop-ups Windows" on or off

LOGGING OUT

To logout of the LMS, select the user menu at the top right corner, and select Log out.