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2 CASE STUDIES New Media and The Future of Public Service Advertising
TABLE OF CONTENTS
3 VERB (8372) CentersforDiseaseControlandPrevention
4 Fight Mannequinism FederalVotingAssistanceProject,AdCouncil
6 Above the Influence OfficeofNationalDrugControlPolicy,PartnershipforADrug-FreeAmerica
8 Gain from Gyaan (Gain from Knowledge) HeroesProject,KaiserFamilyFoundation,AvahanInitiative(Bill&MelindaGatesFoundation)
10 National Day to Prevent Teen Pregnancy NationalCampaigntoPreventTeenPregnancy,Teen People
12 Small Step U.SDepartmentofHealthandHumanServices,AdCouncil
14 Girls Go Tech GirlScoutsofUSA,AdCouncil
CASE STUDIES New Media and The Future of Public Service Advertising
KAISER FAMILy FOUNDATION 3
Website: www.8372.com
Sponsor: CentersforDiseaseControlandPreventionYouthMediaCampaign
Purpose:Tomotivateyouthtobephysicallyactiveduringthesummer
Target Audience:“Influencer”tweens(9–13year-olds)
When:MaytoSeptember2005
WhentheCentersforDiseaseControl
andPreventionlaunchedtheVERB
campaigninJune2002,theapproach
wastoapplysocialmarketing
techniquestothepublichealthproblem
ofsedentarylifestylesamongyouth.
VERBisdesignedtobeapresencein
tweens’everydayliveswhereverthey
are,athome,inschool,oraroundthe
community.Abroadmixofmedia
strategieshavebeenemployed,from
televisionandradiospotstoposters
andprintadvertising,toawebsite(in
partnershipwithAOL)wheretweens
caninteractwithcelebritiesandwin
prizesforbeingactive.Duringsummer
2005,“8372”or“VERB”extendedthe
mediamixtoeventpromotionvia
textmessagingoncellphones.The
numbers8372spellout“VERB”onthe
cellphonekeypad.
The“8372”campaignwasintroduced
toincreaseandmaintainanactive
lifestyleduringthesummermonths
whenyoungpeoplegenerallyhave
morefreetimeforphysicalactivities.
Thegoalwastoconnecttweensin
innovativewayswithspecificplacesand
eventswheretheycouldbephysically
activeintheirlocalarea.Thecampaign
integratedamultiple–channelapproach
toreachyouth:TV,theInternet,and
cellphones.Threecommercialsdrove
tweenstogoonlinetowww.8372.com
anddownloadanapplicationtotheir
desktopstoreceiveinstantmessages
aboutlocalactivitiesandcelebrity
promotions,participateinlivewebcasts
withtheirfavoriteathletes,playgames,
entercontestsandwinprizes.Banner
adsplacedonwebsitesfrequented
bytweenssuchasAOL,Disney,Nick,
andCartoonNetworkalsodrovetraffic
tothesite.Inaddition,tweenswere
invitedtosignupfortextmessages
ontheircellphonesaboutcampaign-
sponsoredpromotions,tours,contests
andeventsintheirZipcode.
Inanattempttobuildadatabase,
the“8372”interactivemobileeffort
maintainedregularcommunication
withtweensbytext–messagingfive
timesaweekormore.Whentweens
signeduptheircellphones,theywere
askedtoinputtheirZipcodes.The
VERBcampaignpartnerscollaborated
byprovidinginformationabout
localactivitiesandeventsofferedby
recreationalparks,schools,andyouth-
servingorganizationsduringthe
summermonths.
Overa3-monthperiod,thecampaign
receivedapproximately20,000text
messages,and34millionuniquehitson
thewebsite.
VERB (8372)
THE CAMPAIGN
4 CASE STUDIES New Media and The Future of Public Service Advertising
Website:www.FightMannequinism.org
Sponsor: TheFederalVotingAssistanceProgramandtheAdCouncil
Volunteer Agency:WestWayne,Atlanta,GA
Purpose:Topromotecivicengagementamongyouth
Target Audience:18–24year-olds
When:March2004topresent
“FightMannequinism”beganasa
get-out-the-youth-voteeffortduring
the2004electionandevolvedintoa
broaderongoingcampaigntomotivate
18–24year-oldstoactivelyparticipate
incivicandpoliticallife.Nonpartisan
andnon-issuebased,thecampaign
featuresahumorousmessageabout
whathappensifyouarecivically
disengaged:youmaybecomeunlife-
likeandafflictedwithafictionalmedical
conditioncalled“mannequinism”for
whichthereisaneasycure—stay
informed,volunteer,andvote.
Thecampaignusesanational
multimediaapproachthatincludes
television,radio,print,online,and
outdoorpublicserviceadvertisingto
directtraffictoawebsitewhereyoung
adultsareencouragedtogetinvolved
intheircommunitiesinanywaythey
can,toreadanewspaperanddiscuss
currenteventswithfriends,andto
registerandvoteinupcomingelections.
FightMannequinism.comisdesigned
asaparodyofamedicalwebsitewhere
health-seekersfindanswersaboutthe
symptoms,consequencesandcuresfor
adisease,sharereallifestoriesabout
howtheybecameinvolvedinanissue
thatmatterstothem,andlinktositesto
volunteerforaparticularcause.
Visitorscansubmitdigitalmini-films
toillustratetheirinvolvement,andcan
signupformobilealertsontheircell
phones.Oncetheyoptin,cellphone
usersreceivetextmessageswithquirky
factoidsaboutmannequinsandwaysto
becomeinvolvedinthecampaign.
ArichmediacampaignranontheAOL
network(richmediausesadvanced
technologysuchasstreamingvideo,
andalsoallowsmoreinteractivity,
suchashavingtheadchangeasthe
user’scursorrollsoverit).Thegoalof
theonlineadvertisingcampaignwas
totakeadvantageofopportunitiesto
interactone-on-onewiththetarget
groupusingavarietyofoptions:
throughtheonlineadunits,userscould
watchavideo,completeapoll,sign
upfortextmessagingorfindoutmore
informationaboutthecampaign.AOL’s
onlineresearchgroupconductedpre-
testingwith600consumersages18to
24andfoundthatviewersunderstood
thecampaignconceptbetterwithrich
mediaadsthanwithtraditional,more
staticonlineads.
Fight Mannequinism
THE CAMPAIGN
KAISER FAMILy FOUNDATION �
AOLproducedtheconceptforthe
onlineadsanddonatedrichmedia
acrosssiteswithhighvisibilityamong
thetargetagegroup.Adswereplaced
inareasthathaveamassaudiencesuch
astheAOLwelcomescreen,homepage
andontheAIM(AOLInstantMessage)
buddylist,aswellastheAOLconsumer
“passionpoints”thattargetspecific
interestssuchasgaming,music,and
celebritynews.
Severaltypesofrichmediaadswere
developedtocaptureaudience
attention.AvideoinsertedintotheAIM
BuddyListwindowappearedmorethan
7milliontimesovera10dayperiod,
andthreeoutoffoursitevisitorsstayed
onscreentowatchitinitsentirety.For
asimilarvideoplacementinabanner
adacrossthetopofthePeople.com
website,11millionimpressionswere
recordedwitha7percentinteractivity
rate,totaling770,000timesthatusers
interactedwiththead.
OnthemainpagesforAOLMusicand
AOLGames,arolloverexpandable
banneradwasdevelopedwitha
messageaboutgettinginvolved.As
ateen’sfaceturnedtoaplasticshell
afflictedwithmannequinism,several
optionswereoffered:takeatestto
determineifyou’reatrisk;learnabout
waystocurethe“disease”;signupfor
mobilealerts,watchanad;orclick
throughtogetmoreinformation.
EighteenpercentofthesitevisitstoAOL
Musicincludedaninteractionwiththe
ad(foranaverageof19seconds),while
1outof20ofthe7millionsitevisits
bygamersonAOLGamesincludedan
interactionwiththead(foranaverage
of16seconds).
AnotheradontheAOLWelcomeScreen
andAOL.comhomepagefeatured
ananimatedflyflittingaroundthe
screen.Whentheflywasswattedwith
thecursor,itdisplayedtheslogan,
“Buggedenough.Dosomething.
FightMannequinism.org.”Duringa
singleweekend,theadappearedonthe
WelcomeScreenmorethan23million
times,andapproximately800,000
ofthesitevisitorsclickedthrough
toFightMannequinism.org.The
music,gamingandcelebritywebsites
registeredmorethan28millionsite
visits;6.1percentofthosewhoviewed
theadinteractedwithit,foranaverage
of16seconds(approximatelytwiceas
longasvisitorsgenerallystaywithan
onlinead).
Overall,thesitetrafficto
FightMannequinism.comsurpassed
thesponsor’sexpectations.Over
asixweekperiod,atotalof153.5
millionimpressionswereserved
acrosstheentireAOLcampaignfor
FightMannequinism.com.Themedia
campaignwonasilverawardatthe
2005MIXXAwards(Marketingand
InteractiveExcellenceAwards)inthe
publicservicecategory.
6 CASE STUDIES New Media and The Future of Public Service Advertising
Website: www.AbovetheInfluence.com
Sponsor: WhiteHouseOfficeofNationalDrugControlPolicyinpartnershipwiththePartnershipforaDrug-FreeAmerica
Purpose: Tohelpteensresistthepressuretouseillicitdrugs
Target audience:Teensages14to16
When:November2005ongoing
“AbovetheInfluence”isthenewyouth-
targetedanti-drugmediacampaign
fromtheOfficeofNationalDrugControl
Policy(ONDCP).Itsgoalistohelp
teensdealwiththeexternalpressures
thatputthematriskforunhealthy
behaviors.Thecampaignisaimedat
encouragingteenstolive“abovethe
influence”asopposedto“underthe
influence”—tohelpteensrecognize
thepowerofnegativeinfluencesand
resistthem;tostaytruetothemselves;
tosurroundthemselveswithpositive
influences;andtorealizethatthey
canbeapositiveinfluenceonother
people.Themessagesspecifically
focusonhelpingteensdealwiththe
competingpressuresintheirlivesthat
leadtousingmarijuanaandotherillicit
drugs,drinkingalcohol,andengagingin
sexualactivities.
Theapproachistheresultofextensive
qualitativeandquantitativetestingthat
indicatedthatteensrecognize“above
theinfluence”tobethepolaropposite
ofbeingundertheinfluenceofillicit
drugs.Theresearchalsoindicatedthat
themessagetostayabovetheinfluence
hadtocomethroughateen-to-teen
voicetoberelevant.Thecampaign
messagesconsiderthedifferent
sensibilitiesandattitudesofboysand
girlsandyoungerandolderteensin
supportingateen’sabilityto“makethe
rightdecision”andresistengagingin
unhealthyandriskybehaviors.
ThebrandlaunchedonNovember2,
2005withanintegratedmultimedia
campaigndesignedtocapturethe
fragmentedmediahabitsofyouth
consumers.Aniconwithanup-arrow
inacircleidentifiesthecampaign
brandintelevision,printandweb
adsthatdriveteenstothesitewww.
AbovetheInfluence.com.Thestrategy
forselectingthespecificmediaoutlets
istoconnecttoteensthroughmedia
theychoosetoconsume,andavoid
exposureinnon-youthoutletsorforced
exposuresituationssuchasChannel
Oneinschools.
ThefirstofsixTVspots,entitled
“Awakenings,”introducedanddefined
thenewbrandanddirectedviewersto
thecampaignwebsite.Duringthefirst
twomonthsofthecampaign,thesite
receivedmorethan2.7millionvisitors.
Visitorsspentanaverageof5minutes
and57secondsonthesite.Asthe
campaignrollsoutnewads,webtraffic
isexpectedtoexceedtheinitialsite
sessions.
Above the Influence
THE CAMPAIGN
KAISER FAMILy FOUNDATION 7
Themediaplanentailsrunningads
across12cablenetworks,including
MTV,Fuse,andTheN,andonthe
broadcastnetworksmostviewedbythis
agegroupsuchasWB,FoxandUPN.
Nationalprintadstarget23magazines
readbyteenssuchasTeen People,
Skateboarder, J-14,andPlaystation.
Othernontraditionalout-of-home
vehiclestargettheyouthlifestyleclosest
tothepointofrisk—screensthatscroll
commercialswhereteenshangout
inmalls,arcades,gamingstores,and
movietheaters.Inaddition,interactive
adsplacedonsitessuchasYahoo!,
GameSpy,andIGN.comdirectteensto
www.AbovetheInfluence.com.
TheAbovetheInfluencewebsite
focusesontherealitiesandpressures
oftheteenculture—issuesthatdeal
withfittingin,bodyimage,self-esteem,
sexualactivity,materialismandbullying.
Thesitefeaturesmultipleinteractive
activitiessuchasquizzes,polls,games,
and“realitychecks”forsituationsteens
mayfindthemselvesinwiththeir
peers.Therearealsodownloadable
campaignmaterialssuchaswallpaper,
screensavers,signaturesandaway
messages.Teensareencouragedto
makeapersonalstatementabout
beingabovetheinfluence,withbuddy
iconsthatcanbecustomizedfor
personalwebsitesorblogs.Another
featurecalledMOX—shortfor
MObileXpressions—isarevolving
galleryofphotosandpostsfromteens
aroundthecountryexpressingtheir
feelingsaboutnegativeandpositive
influencesontheirlives.Teensare
invitedtosubmitpodcasts,videos,
poetry,drawings,andgraffitiart.
8 CASE STUDIES New Media and The Future of Public Service Advertising
THE CAMPAIGN
Website: www.heroesprojectindia.org
Partners:HeroesProject,KaiserFamilyFoundation,AvahanInitiative(Bill&MelindaGatesFoundation)
Purpose:ToeducatethepublicaboutHIV/AIDSandreducestigma
Target Audience:Indianyouth(15–24yearsold)
When:November23–January29,2006
TheHeroesProjectisathree–year
nationalHIVpreventionandeducation
initiativelaunchedinJuly2004
byactorRichardGereandIndian
businesswomanParmeshwarGodrej.It
seekstopreventanHIV/AIDSepidemic
inIndiabyeducatingthepublicand
reducingstigmaanddiscrimination.
TheHeroesProjectfounditsbeginnings
in“ATimeforHeroes,”aneventheld
inMumbai,IndiainDecember2002
thatraisedfundsforpediatricAIDS.
Withtechnicalandsubstantivesupport
fromitspartnerstheKaiserFamily
FoundationandtheAvahanInitiative
(Bill&MelindaGatesFoundation),the
HeroesProjecthasmanagedtoturnthe
momentumfromasingleeventintothe
largest-evermediaandsocietalleaders’
campaignonHIV/AIDSinthecountry.
TheHeroesProjectpubliceducation
campaignonHIV/AIDSincludesTV,
radioandprintPSAs,entertainment
programming,informationalmaterials
includingabrochureandwebsite,and
on-the-groundevents.Inaneffortto
findnewandmoreengagingwaysto
shareinformationwithyoungpeople,
theProjectdecidedtousemobile
phonesandtextmessaging(SMS),as
theirusageandgrowthinIndiaarevery
high.
Asof2005therewere41millionmobile
subscribersinIndia.Approximately
1.2millionsubscribersareaddedeach
month.By2007,themobilemarket
istargetedtogrowto200million
subscribers.EverycellphoneinIndia
isequippedwithtextmessaging
hardwareandsoftwaresupport.Today,
IndianSMStrafficisroughly900million
amonthandgrowing.
TheSMScampaignwasashort-term
tacticaldrivetoincreaseawarenessina
waythat’snew,relevantandengaging
foryoungpeople,usingamedium
theyarecomfortableandfamiliarwith.
YoungpeopleinIndiaare“crazed”
aboutSMSasitischeap,fast,andallows
themtoalwaysbe“on.”Fromcollege
classroomstocorporateboardrooms,
peoplethroughoutIndiaaresharing
theirthoughtsthroughSMS.Apart
fromaccessingdata,SMShasbecome
anextremelypopularinteractivitytool
inIndia.Millionsofpeoplearealready
usingSMStoaccessarangeofservices
includingring-tones,screensavers,
jokes,datingadviceandtheweather.
Gain from Gyaan (Gain from Knowledge)
KAISER FAMILy FOUNDATION �
Titled‘GainfromGyaan’(Gainfrom
Knowledge),thetext-messaging
campaignwaslaunchedbytheHeroes
ProjectandSTARTVNetwork(aspartof
abroaderpartnershipbetweenthese
twoorganizationsandtheKaiserFamily
Foundation),inassociationwithRadio
Mirchi.Itwasthefirsteffortofitskind
inIndiaofferinguserstheopportunity
toaccessHIV/AIDSinformationontheir
cellphones.Thecampaigntargeted
15–24year-olds,whoaccountforabout
35%ofallnewHIVinfectionsinIndia
today.
TwoTVandthreeradioPSAswere
developedbytheHeroesProjectto
promotetheSMScampaign.They
airedacross11TVnetworksandone
radionetworkinIndia.Inaddition,
theHeroesProjectsentoute-notices,
viralmessagesthroughcellphones,
postersande-bannerstopromote
thecampaign.VideoDJsonpartner
TVstationspluggedthecampaign
ontheirvariousshows.Viewerswere
encouragedtotextthenumber“AIDS”
(7827)ontheircellphones.
Onsending“AIDS”(7827),ausergetsa
menuthatallowsthemtoa)getanAIDS
fact,b)getdetailsaboutcontactinga
helpline,orc)entertheGainfromGyaan
Contest.Iftheuserpressesa),they
getoneof10differentAIDSfactsand
figures.Forexample,“InIndia,atleast
onepersonisinfectedwithHIVevery
minute!Toprotectyourself,findout
moreatwww.heroesprojectindia.org.”
FromOctober2005throughJanuary
2006,therewere31,695“hits”forthis
option.
Ifthecell-phoneuserpressesb),an
instructionalmessageappears,“Speak
totrainedcounselors.CallSAADHAN
Helplinesat022-2389222.”Thishotline
isoperatedbythenon-governmental
organizationPopulationServices
International(PSI)inanumberof
citiesacrossIndia.HeroesProjectand
PSIpartneredtomakethishotline
availablebymobilephone,asthereis
nofunctioningnationalAIDShotline
inIndiaatpresent.FromOctober2005
throughJanuary2006,therewere5,177
“hits”onthisoption.
Finally,iftheuserchoosestoplaythe
“GainWithGyaan”contest,theyhave
achancetotakeaquiztobeentered
intoachancetowinoneofthree
dailyprizes.Thequizconsistsoffive
questionsthatauserhastoanswerone
byone.Thequestionsnotonlytest
HIV/AIDSawarenessbutcompelthe
usertoreasonontheissue.Whilea
correctresponseallowstheuserto
moveontothenextquestion,incaseof
awronganswerheorshecantryagain
untiltheygetitright.Giftsincluded
t-shirts,mugs,bags,cellphonebands,
andwristbands,allwithrelated
HIV/AIDSmessagingonthem.There
were50,567“hits”onthecontestoption.
Inall,therewerenearly100,000“hits”
tothetext-messaginginformational
campaign(99,628).Duetothesuccess
oftheeffort,theHeroesProjectplans
toexpanditsuseofSMS,andislooking
intointeractivegamingviamobile
phonesaswell.
10 CASE STUDIES New Media and The Future of Public Service Advertising
Website: www.teenpregnancy.org
Sponsor:TheNationalCampaigntoPreventTeenPregnancyandfoundingpartnerTeen People
Purpose:Tohelpteenspersonalizetheriskofteenpregnancy
Target Audience:Teensages13andolder
When:May2002topresent
InMay2002,theNationalCampaign
toPreventTeenPregnancybegan
sponsoringanannualnationwideevent
designedtoreachteenswheretheygo
online.Insteadofwaitingforteensto
finditswebsite,theNationalCampaign
askspopularteensitestopartnerfor
aone-dayevent.TheNationalDay
toPreventTeenPregnancyrevolves
aroundanInternet-basedactivitythat
combinestwopopularteenpastimes:
searchingforhealthinformationonline
andtakinganinteractivequiz.
Whilevisitingtheirfavoritesites,
teensareinvitedtotakeaquizthat
involvesreallifescenariosaboutsex
andrelationships.Thepurposeofthis
quizistohelpteenspersonalizetherisk
ofgettingpregnantandunderstand
thatinordertopreventpregnancy,
theymustthinkaboutwhattheywill
dobeforetheyareinariskysituation.
Sincemanyteenswhogetpregnant
stillthink“itcan’thappentome,”the
scenariosencourageteenstostopand
thinkabouthowtheywouldhandlea
situationthatcouldhappentothem
anddecidewhattheywoulddointhe
moment.Attheendofthequiz,teens
getascoretofindouthowawarethey
areoftherisksandareinvitedtoe-mail
thequiztoafriend,signupforanonline
community,andgototheCampaign’s
websitetolearnmoreaboutpreventing
pregnancy.
Over170nationalorganizationsand
websitespartneredforthe2005National
DaytoPreventTeenPregnancy.While
theprimaryfocusoftheNationalDayis
onpartneringwithteenwebsites,the
eventprovidesitsnationalpartnersa
hookfortheirownlocalevents.The
NationalCampaignpartnerswith
organizationsthatrepresentdiverse
ethnic,racialandreligiousgroups,anda
widerangeofyouth,parent,education,
publicpolicy,health,andcorporate
interests.Approximatelyone-thirdofthe
partnershavesiteswhereteensregularly
surfforfunsuchasblogs,games,quizzes,
music,shopping,celebrity,andhealth
sites.Manyofthewebsitepartnerswere
targetedbecausetheywereamongthe
top20sitesfrequentedbyteenssuchas
AOLRed,TheWB.com,andBuddyprofile.
com,andbyteenboysinparticular,such
asGameWinners.comand
Newgrounds.com.
Howeachwebpartnerparticipates
dependsonthefocusoftheparticular
site:somepromotedthequizonthe
homepageordisplayeditinbannerads,
whileothersintegratedthemessage
intotheircontent.Forexample,one
sitehypedtheNationalDaytobloggers,
anotherpromotedthequizinits“to-do”
list,yetanotherfeaturedtheissueina
column,andstillanotherranapoetry
writingcontestonthetopic.Someweb
partnerslinkedtothesitefortheday
THE CAMPAIGN
National Day to Prevent Teen Pregnancy
KAISER FAMILy FOUNDATION 11
andothersstayedconnectedforthe
month.FoundingpartnerTeen People
magazinefeaturedtheNationalDayin
thepagesofthemagazineaswellason
itswebsite.
Theonlinequiztakesabout10minutes
andwasdevelopedbyteenswith
thehelpoftheNationalCampaign’s
YouthLeadershipTeamandYouth
OnlineNetwork,Teen People’s12,000
trendspotters,andvisitorstothe
NationalCampaignwebsite,alongwith
mediaexpertsandhealthandyouth-
serviceprofessionals.
Sincethefirstquizin2002,the
numberofparticipantshasincreased
morethaneight-fold,from75,000
to630,000in2005.Aftertakingthe
quiz,teensareaskedtoparticipate
inanoptionalevaluation.Although
notarepresentativenationalsample
andcomprisedlargelyofgirls,the
evaluationsindicatethatteensthought
thequizwasinformative,madethem
think,andgavethemideasabout
howtohandlecertainsituations.Of
thosewhocompletedtheevaluation,
84percentsaidthequizmadethem
thinkaboutwhattheymightdoinsuch
situations,and57percentsaidthey’d
talktotheirfriendsaboutthesituations
describedinthequiz.Someevensaid
thattheythoughttheyknewalotabout
sexbutthequizmadethemrealizehow
littletheyactuallyknow.
Teenswhotakethequizdonot
automaticallyenduponthewebsite
fortheNationalCampaigntoPrevent
TeenPregnancy.Inordertopreserve
the“peer-to-peer”toneofthequizand
toguardagainstteensfeelingpreached
toabouttheone“correct”answertothe
quizquestions,exposuretotheNational
Campaign’swebsitedoesnothappen
untilaftertakingthequizwhenteens
areaskediftheywanttofindoutmore
aboutpreventingpregnancy.Atthis
time,theycanlinktothewebsiteforthe
NationalCampaignwheretheycanget
moreinformationandchoosetojoin
theCampaign’sYouthOnlineNetwork.
TheYouthOnlineNetworknowincludes
morethan6,000teensyear-roundwho
regularlyreceiveupdatesfromthe
Campaignandoffertheiradviceand
opinions.
FortheupcomingNationalDay,
scheduledforMay3,2006,theYouth
OnlineNetworkhassuggestedseveral
waystopromotetheeventinonline
communities:placeaniconandlinkto
thequizorinsertaPSAon
MySpace.comprofilesorpersonal
websites,andspreadthewordusing
ane-mailchainletter.Amongthenew
webpartnersisdeviantART.com,a
popularonlinewebsiteforyoungartists
tointeractandsharetheirart.
Otherpromotionalmaterialsare
availableonlineattheNational
Campaignsuchaspostersand
postcards,wristbandsandtemporary
tattoos,andteentipsforpromoting
theeventintheirschoolsandlocal
communities.Thecampaignisalso
supportedwithPSAsinnationaland
localmediaoutlets,andschooland
communityeventsatInternetcafes,
youthprograms,andotherteen
activities,allofwhichdrivetraffic
totheonlinequizandcontributeto
localawarenessofteenpregnancy
prevention.
12 CASE STUDIES New Media and The Future of Public Service Advertising
Website:www.smallstep.gov
Sponsor:U.S.DepartmentofHealthandHumanServicesandAdCouncil
Volunteer Agency:McCann-Erickson,NewYork
Purpose:Toreversethetrendtowardobesityandpromotehealthierlifestyles
Target audience:Adultsandchildren
When:March2004topresent
TheSmallStepcampaignisanational
multimediainitiativedesignedto
promotehealthierlifestylesamong
Americansatriskofobesityandlong-
termchronicdisease.Themessage
istotakesmallstepseachdayto
increasephysicalactivityandimprove
eatinghabitsinanefforttoprevent
obesityandsubsequenthealthrisks.
Thecurrentcampaignconsistsoftwo
strategictargets:thefirstphasetargets
adultsandlaunchedinMarch2004,
whilethesecondphasetargetschildren
ages6to9,andlaunchedinNovember
2005.
Thepublicserviceadsinthefirstphase
oftheinitiativewerecreatedinEnglish
andSpanishforbroadcast,print,
outdoorandtheInternet.ThePSAs
aredesignedtoempowerindividuals
withachievablegoalsandactions
forattainingahealthylifestyle.The
television,radio,newspaper,online,
out-of-homeandmagazineads
directaudiencestoauser-friendly,
interactivewebsitewithcomprehensive
information,interactivetools,and
anelectronicnewsletter.Allofthese
componentsseektoinspireconsumers
toadoptsimplestepsthatcanimprove
theirdietandincreasethelevelof
physicalactivityintheirdailyroutines.
Approximately250onlineanddigital
mediapartnershaveparticipatedin
thiscampaignthroughdonatedmedia.
115,000visitorshavesignedupfor
theelectronicnewsletter,andnearly
70,000havesignedupforthe“activity
tracker”tohelpthemsetandreach
theirlifestylegoals.ThroughtheAd
Council’sdonatedmediapartnership
withMSN,arichmediacampaign
wasdevelopedbyMSN’sbranded
entertainmentgroupthatfeatured
“smallsteps.”Therichmediainitiative
ranacrosstheMSNnetworkinfall2005.
Thecampaignhighlightedanumberof
smallstepsbyplacing“stickypadnotes”
invariouslocationsontheusers’screen,
encouragingthemtoclickthrough
tolearnmorewaystoimprovetheir
lifestyles.
Additionally,specialevents,giveaways,
andpresscoveragecontributedto
drawingmorethan2.6millionunique
visitorstothewebsiteduringthe
first18monthsofthecampaign.
Onesuchprogram,abraceletgive-
awaypromotion,evolvedintoaviral
campaignlistedonsitessuchaswww.
freestuff.com.Thesepostingsresulted
in“sellingout”12,000pairsin18days,
whichtranslatedinto24,000individuals
wearingthecampaignbracelet.
THE CAMPAIGN
Small Step
KAISER FAMILy FOUNDATION 13
Thesecondphaseofthecampaign,
targetedtokids,includesPSAson
televisionandtheInternetinboth
EnglishandSpanishlanguagethat
endwiththetagline,“Canyourfood
dothat?Run,throw,think,eatbetter.”
Thegoalofthechildhoodobesity
preventioncampaignistohelpyoung
childrenmakebetterfoodchoicesand
adopthealthierlifestylesbyshowing
themthateatingwellcanhelpthem
dothefunthingstheylovetodo,only
better.Thecampaignwebsiteand
specialpromotionpartnersinclude
WarnerBrothers,MarvelCharacter
Appearances,ScholasticInc.,ePrize,and
theNationalBasketballAssociation.
Inaddition,theNationalAssociation
ofBroadcasters(NAB)encouraged
itsmemberstofeaturetheTVspots
inchildren’sprogrammingatleast
threetimesperweekduringthe
monthofOctober(aspartofNational
ChildhoodObesityPreventionMonth),
andcontinuetheirmediasupport
throughouttheyear.Thechild-targeted
campaign,withthehelpoftheNAB,
hasresultedinmorethan$800,000
indonatedmediafromtheEnglish-
languagebroadcastcommunityinthe
firstfourmonthsofthecampaign.
ThePSAsdirectchildrentovisitthekids’
sectionofthewebsitewww.smallstep.
gov/kidstolearnabouthealthyeating
habitsandplayinteractivegamesand
activitiesdesignedtodevelopskills
formakinggoodfoodchoices.One
game,developedinpartnershipwith
theWB,featurestheTazmanianDevil
andLooneyTooncharactersBugs
Bunny,DaffyDuck,andPorkyPig.If
kidsstayonthesitetoolong,amessage
appearsonscreenthattellsthemtodo
somethingactiveandcomebacklater,
afterwhichtheyarekickedoffthesite.
Educationalmaterialsdevelopedin
partnershipwithScholastic,Inc.have
alsobeenaddedtothesitetoextend
thecampaign’sreachtoteacherswho
donotdirectlyreceivehardcopiesof
thematerialsintheirclassrooms.In
February2006,theSmallStepChallenge
launchedatthekids’portionofthe
website.Itisanonlinesweepstakes
developedwithandmanagedprobono
byePrize.Childrenages6to11are
invitedtoregisterandlogintoanswera
newdailytriviaquestionabouthealthy
eating.Theygetamessagethattells
themiftheywererightorwrong,what
therightanswerwas,andarelated
call-to-actiontoencouragethemto
incorporatewhatthey’velearnedinto
theirdailyhabits.Eachtimetheylog
inandanswerthequestion,theyget
anewchanceataweeklyprizeofan
NBAorWNBAbasketballandgiftpack.
Eachquestionansweredalsogetsthem
anewentryforthegrandprize—a
visitbySpider–Mantotheirschool.
Iftheywin,Spider–Manhostsan
assemblyattheschooltotalkaboutand
demonstratewhatadifferencehealthy
eatingandactivityhabitscanmake.
14 CASE STUDIES New Media and The Future of Public Service Advertising
Website:www.girlsgotech.org
Sponsor:GirlScoutsoftheUSAandAdCouncil
Volunteer Agency:KaplanThalerGroup,NewYork
Purpose:Toencouragelife-longinterestinmath,scienceandtechnology
Target audience:Tweengirlsandyounger
When:2003topresent
GirlsGoTechisanationalinitiative
toencouragegirlstodevelopan
earlyinterestinmath,scienceand
technology,andmaintaintheirinterest
astheygrowup.Thetendencyamong
girlsistoexhibitinterestandability
inthesesubjectsatayoungagebut
thentoloseinterestastheygrowolder.
Thegoalofthiscampaignistoreverse
thistrendandprovidesupportfor
girls’pursuitofcareeropportunitiesin
relatedfields.
TheGirlsGoTechcampaignuses
broadcast,printandonlinepublic
serviceadvertisingtoeducatethe
publicandpolicymakersaboutthe
importanceofkeepinggirlsinterested
inmath,scienceandtechnology
toensureadiverseandproductive
workforce.Thetelevision,radio,online,
newspaperandmagazinePSAsfeature
thetagline“It’sherfuture—Dothe
math”anddirectviewers,listenersand
readerstowww.girlsgotech.org,where
theycanfindactivitiestoengagegirlsin
thesesubjects.
ThetelevisionPSAcampaign,which
depictshumorousinteractionsbetween
parentsanddaughtersaboutmath,
scienceandtechnologyfacts,was
honoredatthe2003Advertising
WomenofNewYork(AWNY)annual
“TheGood,Bad&UglyAwardsShow.”
TheInternetwasusedtolaunchthe
campaignin2003bysending400,000
e-mailstoparentsandcaregiversofgirls
inthetargetagegroup.Thee-mails
receiveda34percentresponserate
(approximately136,000ofthetarget
groupwhoreceivedthee-mailopened
andviewedit),and2.8percentclicked
throughtotheGirlsGoTechwebsite.
Throughadonatedmediapartnership
withYahoo!inMarch2005,atextlinkto
promotewww.girlsgotech.orgranon
thehomepageofYahoo!andresultedin
a750percentincreaseintrafficonthe
sitethatoneday.
Thewebsiteisaplacewheregirlscan
playgamesandlearnaboutcareerssuch
asbeinganengineer,pharmacist,urban
planner,meteorologist,cryptographer
andcomputerprogrammer.Parents
canalsofindactivitiestoengagegirls
indiscoveringeverydayexperiences
integraltomath,scienceand
technology.Initially,thesitefeatured
threeinteractivegamestoprovidea
funwayforunderstandingandusing
mathandscienceineverydaylife.The
gamesinvolvecomposingdigitalmusic,
creatingkaleidoscope-likedesigns,
understandinghowthebraindeciphers
messages,anddecodingcrypticcodes
ormessagesusedtosecureinformation
online.Eachgametakesanaverage
ofthreeorfourminutestoplay.The
successofthefirstthreegamesledto
expandingthesitetoincludeonemore
gamethefollowingyear.
Girls Go Tech
THE CAMPAIGN
AcknowledgementsSpecialthankstothosewhopaticipatedininterviewsaspartofthepreparationofthisreport:
Marian Huhman, Ph.D., Evaluation Team, VERB CampaignCentersforDiseaseControlandPrevention,Atlanta,GA
Lori Asbury, Advertising/Marketing Director, VERB CampaignCentersforDiseaseControlandPrevention,Atlanta,GA
Robert Denniston, Director NationalYouthAnti-DrugMediaCampaign,Washington,DC
Barbara Shimaitis, Senior Vice President, Interactive Services AdCouncil,NewYork,NY
Patty Goldman, Vice President, ResearchAdCouncil,NewYork,NY
Paula Veale, Executive Vice, President, Corporate CommunicationsAdCouncil,NewYork,NY
Heidi Arthur, Senior Vice President for CampaignsAdCouncil,NewYork,NY
Marisa Nightingale, Senior Director, Media Programs and youth InitiativesNationalCampaigntoPreventTeenPregnancy,Washington,DC
Additional copies of this publication (#7469) are available on the Kaiser Family Foundation’s website at www.kff.org.
The Kaiser Family Foundation is a non-profit, private operating foundation dedicated to providing information and analysis on health care issues to policymakers, the media, the health care community, and the general public. The Foundation is not associated with Kaiser Permanente or Kaiser Industries.
The Henry J. Kaiser Family Foundation: 2400 Sand Hill Road, Menlo Park, CA 94025Phone: 650.854.9400 Fax: 650.854.4800
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