New Horizons Computer Learning Centers of Phoenix State... · Program Catalog New Horizons ... A+ Certification Technician Program or A+ Certifiction Fast Track Technician Program

Program CatalogNew Horizons Computer Learning Centers of Phoenix

Your I.T. Future - Virtually Delivered...

of Phoenix

Licensed by:Arizona Board for Private Postsecondary Education 1400 W Washington, Room 260 Phoenix, AZ 850071-602-542-5709

Date of publication: September 1, 2015 VOLUME 7.1Certified True and Correct as to content and Policy

Owner

Sticky Note

Licensed by the Arizona Board for Private Postsecondary Education Volume 7.1 Published September 1, 2015

Accessibility Availability

Experience our unique delivery of technology from anywhere in the world

Contact us now to experience this exciting new technologyAsk an Account Representative for a live audit of our professional I.T. Microsoft, Cisco, and Security classes

Remote Learning Technology @ New Horizons Computer Learning Centers of Phoenix is Your Ideal Solution if You:

9 You’re in the 85% of the population thatexcels with LIVE instruction – personallyseeing, talking, and engaging with yourinstructors and classmates

9 LIVE hands-on experience using actual serversand equipment to apply classroom concepts andknowledge in the real world

9 Geographic restrictions limits your ability tolearn from a top ranked school

9 You prefer to learn from the comfort of yourhome or office, allowing you to spend more timewith the family.

9 Seeking classes you can’t find at a particulartraining center or at an available time

9 Its important for your entire team to receivethe exact same top ranked education withoutincurring travel expenses

9 You want to invest your valuable trainingbudget in the highest quality of knowledge transferfor you and your team utilizing the latestinteractive training platform

REMOTE LEARNING TECHNOLOGY OLLVirtually the only way to learn

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of Phoenix

New Horizons Computer Learning Centers of Phoenix www.nhphoenix.com

Welcome to New Horizons Computer Learning Centers of Phoenix!Congratulations on taking the first step towards improving your life. In every economic environment, investment in education consistently provides new opportunities and increased returns.

Since 2001, New Horizons Computer Learning Centers of Phoenix has been honored to train and certify more IT professionals that any other institution in Phoenix. We look forward to putting you in a position of learning from the highly rated instructors at one of our technologically advanced centers in our region. With these quality resources, we can help improve your opportunity for success.

I look forward to meeting you personally and helping you achieve your career goals.

Shawn Leonard Owner

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of Phoenix

INSTITUTIONAL OVERVIEW DESCRIPTION OF SCHOOL FACILITIES New Horizons of Phoenix is located at: New Horizons of Phoenix4710 East Elwood, Suite 20Phoenix, AZ 85040 Phone: 480-736-9300

This facility operates in nearly 8,300 square feet of space in a three story building of 120,000 square feet. It has five classrooms, a break room, testing center, restrooms, and meeting rooms. The facility is Arizona (state) compliant.

CLASSROOMS,CLASS SIZE AND SPECIAL NEEDSStudents benefit from comfortable classrooms, furnished with padded chairs. Visual presentations are displayed on dry erase white boards. Built-in projection equipment and screens are used to display curriculum in networking courses. Classrooms are equipped with at least one computer for each student in class. The class size typically ranges from 5 to 24 students. The average student to teacher ratio in both lecture and lab is 1 to 12. The student to equipment ratio is 1 to 1. NHCLC welcomes applicants with special needs. These applicants must meet the same admissions criteria as any other student. If a student has any special educational needs NHCLC will assess these circumstances during the enrollment stage.

Licensed by the Arizona Board for Private Postsecondary Education Volume 7.1 Published September 1, 2015

Job Placement AssistanceThe Placement Department at New Horizons was founded on the principal of assisting students in seeking meaningful employment upon program completion and first certification. The investment we make does not stop with providing practical career training, but is a commitment to provide lifetime career placement assistance through making candidates as marketable and employable as possible. The Placement Department accomplishes this by providing assistance programs and workshops to help students grasp the concept of employability in today’s world economy.

• Placement Assistance Program: Placement staff helps locate job opportunities forour graduates not only after program completion but even while they are working.

• Externship Assistance Program: We help our graduates find externship programsand volunteer positions to obtain work experience if new to the IT field.

• Job Search Techniques: Understanding how to use the internet, network within the ITcommunity, and how to search for specific career opportunities is a skill on its own.

• Interview Practice Sessions: By going through mock interviews with hiring managersfrom the field helps build your confidence for the real thing.

• Resume Revision: A constant review and targeted revision of your resume will be required to make you as marketable aspossible to your future employer.

• Application Process: How to dress properly, fill out master applications, sending thank you letters are a fewthings applicants need to know.

• Career Advancement: It shouldn’t only be about just getting an entry-level job, we’d like to show you what it takesto get promoted.

• Lifetime Assistance: New Horizons students are free to use any of the above workshops or service programs during therest of their life whether employed or unemployed.

Abacus Project Management AmazonAmerican Express Arizona State UniversityArizona Federal Credit Union APS AT&TBest Buy Bureau of Land Management City of PhoenixCredit Union West

Department of Homeland Security DellFederal Bureau of Investigations Federal Bureau of PrisonsGeneral DynamicsIBM JP Morgan ChaseLuke Federal Credit Union Luke AFB HospitalMaricopa County Colleges Maricopa County Sheriffs Office

Mayo ClinicNorthrop Grumman Phoenix Children's Hospital SprintSRPSt Joseph's HospitalSt Luke's Hospital State of ArizonaUS Federal Railroad System Version Wireless

Wells Fargo

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By cultivating relationships with the IT business community, students ready to be marketed are assisted insetting up an interview to achieve their career goals. Developing an extensive professional network in ourregion and have assisted candidates in exciting careers with dozens of companies, some of which are listedbelow.

New Horizons Computer Learning Centers of Phoenix www.nhphoenix.com

Table of ContentsFacility Information 3-10History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Company Mission Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Philosophy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Ownership. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 School Vendor Certification Partnerships/Credentials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Educational Training History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Equal Opportunity Policy Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Payment Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Admission Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Class Starting and Ending Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Mentoring, Archives, Repeat Classes, and eLearning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

OnLine Live (OLL) Instructor Led Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

GraduationRequirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Hours of Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Holidays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Grading and Standards of Academic Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Transferability of Credit and/or Clock Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Student Placement Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Cancellation of Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Student Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Rules and Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cancellation and Refund Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 0

Technical Certification Program Descriptions 11-37A+ Certification Technician Program or A+ Certifiction Fast Track Technician Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Advanced Security Expert Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 CCNA Routing & Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

CCNA Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cloud Essentials Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Electronic Health Records and Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

ITIL V3 Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

1

Lean Six Sigma Black Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

CCNP Routing & Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

continued on next page

Cisco Collaboration Voice Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Licensed by the Arizona Board for Private Postsecondary Education Volume 7.1 Published September 1, 2015- 2-

Table of Contents Continued

Summary of Programs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

VMware Training. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Course Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Security Professional CareerTraining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Security+ Administrator Career Training Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Project Management Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Pharmacy Technician Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Network Security Administrator Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Network+ Career Training Program or Fast Track Network+ Career Training Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Microsoft Office Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Medical Front Office Assistant and Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Medical Front Office and Electronic Health Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

MCSE SharePoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

MCSE: Private Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 MCSE: Enterprise Devices and Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

MCSA: Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . .23

MCSA: SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

MCSA: Windows Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Linux+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 21

Veterans additional requirements section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Licensed by the Arizona Board for Private Postsecondary Education Volume 7.1 Published September 1, 2015- 3 -

Facility InformationNew Horizons Computer Learning Centers of Phoenix is licensed by the Arizona Board for Private Postsecondary Education, 1400 W Washington, Room 260, Phoenix, AZ 85007, telephone 1-602-542-1253. Additional information regarding this institution may be obtained by contacting the Arizona Board for Private Postsecondary Education.

HistoryIn 2001 New Horizons Computer Learning Centers of Phoenix joined the worldwide team of New Horizons Computer Learning Centers in order to meet the growing demand for computer training in the Phoenix Arizona area. New Horizons Computer Learning Centers of Phoenix opened its original 5-classroom facility in Phoenix, Arizona in January of 2001. In January of 2012, New Horizons Computer Learning Centers of Phoenix was purchased by Shawn Leonard. In January of 2012, New Horizons Computer Learning Centers of Phoenix also become approved to except veterans Benefits for training in most of the programs offer by New Horizons of Computer Learning Center Phoenix.

Company Mission StatementWe empower people around the world to succeed through Learning.

We support our mission through the following:

• Providing a high quality career training and educational experience to our students

• Continuous evaluation of the educational experience and our programs in order to be responsive to changes in our

workforce, economy, and communities

• Integrating leading-edge information technology into teaching, learning, and school management

•

•

Providing high quality professional career opportunities for our students, faculty and staff

Supporting networking opportunities for faculty, staff, and students in order to promote high job placements into the

community and workforce.

OUR VALUES • Customer – Exceed customer expectations

• Respect – Treat everyone with respect

• Integrity – Act with integrity, ethics and honesty

• Passion – Perform with passion and Commitment to surpass our goals

• Teamwork – Succeed through teamwork

• Initiative – Take initiative and expect accountability

• Celebration – Celebrate success and recognize outstanding achievement

PhilosophyNew Horizons Computer Learning Centers of Phoenix believes that any person willing to apply themselves in the area of technology can benefit from the training offered by the school. Computer related jobs are currently in demand, specifically in the area of IT Networking. The school provides a broad scope of training, from entry-level PC operation to advanced technical topics needed to become a Certified Networking Specialist. The school provides hands on training, courseware, labs, and instruction, which have been certified by Microsoft, CompTIA, Adobe, and Cisco in order to best prepare the student for their vendor-level certification examinations.

OwnershipLeonard Investment Group. d.b.a. New Horizons Computer Learning Centers of Phoenix was formed under the laws of the State of Arizona.

President/Owner: Shawn Leonard4710 East Elwood, Suite 20Phoenix, AZ 85040

Governing BodyThe principal office is located at 4710 East Elwood, Suite 20, Phoenix AZ 85040

OFFICERS & CORPORATE CONTACTSE-mail Phone Name Title

Shawn Leonard Chief Executive Officer /Owner [email protected] 480-736-9300Jill Leonard Finance and Accounting Manager [email protected] 480-736-9300

[email protected] 480-736-9300Zach Hiscock Director of Sales April Monthie School Director [email protected] 480-736-9300

New Horizons Computer Learning Centers of Phoenix www.nhphoenix.com-4 -

School Vendor Certification Partnerships / CredentialsNew Horizons Computer Learning Centers of Phoenix is approved to provide training by the following non-governmental agencies:

9 Microsoft Certified Partner since 2001; Microsoft Certified Gold Partner since 2005 Certifies that we are able to purchase the official Microsoft Curriculum with two MCT’s on staff.

9 Microsoft Certified Technical Education Center since 2002 Microsoft’s highest certification for training companies, authorized to teach Microsoft products.

9 CompTIA Training Center since 2001 Certified to deliver authorized Computer Hardware Training (A+) and Computer Network Training.

9 Authorized Testing Center for Prometric (APTC) and PearsonVue Provides authorized testing for Certification exams.

New Horizons Computer Learning Centers of Phoenix is affiliated with all other New Horizons Computer Learning Centers worldwide through our corporate franchise network - each New Horizons Computer Learning Centers location is independently owned and operated. Each New Horizons Computer Learning Centers location may offer different classes and have different vendor credentials.

Educational Training HistoryNew Horizons Computer Learning Centers (NHCLC) offers a mix of teaching approaches to match the accelerrated business value that clients seek from thier IT investments.The first NHCLC started training in 1982 with traditional classroom training and continues to offer the industry's largest number of technical training and desktop applications courses. NHCLC also provides e-learning solutions through self paced "Online ANYTIME" web-based and computer-based training and "Online LIVE", an

Typical Classroom instructor-facilitated training delivered live over the internet. "Online LIVE", is a synchronous virtual interactive distance education program and "Online ANYTIME", is an asynchronous self-paced interactive distance education program. NHCLC also offers customized training solutions which can be offered at a New Horizons location or on-site at the customer's place of business.

NHCLC has expanded its learning offerings to include Mentored Learning, a revolutionary approach to learning that incorporates video-based instruction, web-technologies, and live instruction through a mentor in the education and training process. It is a premium training solution incorporating one-on-one instruction, hands-on lab exercises, multi-sensory tools, individual learning paths and extremely flexible scheduling.

School LicenseNew Horizons Computer Learning Center of Phoenix is approved and licensed by the: Arizona State Board for Private Postsecondary Education 1400 W. Washington, Room 260Phoenix, AZ 85007New Horizons is not accredited by a nationally recognized accrediting associationThe number of faculty and instructional staff currently employed by the institution is sufficient to properly serve the number of students enrolled within our programs of training. Each class has an enrollment cap - a maximum number of students permitted into a class - in order to maintain the optimum student to instructor ratio to facilitate learning. In the event a class exceeds its enrollment cap, the institution promptly schedules an additional class to adequately service the total number of students enrolled. Faculty RequirementsNew Horizons Computer learning Center of Phoenix's Faculty are required to obtain the vendor certifications and to remain current in all certifications for the courses they instruct. Along with any other requirements that the individual vendor my require.

Licensed by the Arizona Board for Private Postsecondary Education Volume 7.1 Published September1, 2015- 5 -

Equal Opportunity Policy StatementNew Horizons Computer Learning Centers of Phoenix does not discriminate according to race, color, creed, disablity, and/or religion. The training offered by the school is also recommended to disabled persons who are unable to undertake strenuous vocations or lack the mobility required by other occupations.

Payment ScheduleTuition must be paid in full prior to the first day of said class unless financial services have been arranged for those who qualify. The student may, at their discretion, apply for a student career loan from the lending institutions. Upon receiving approval and payment, the student will be registered for their program of training.

Admission RequirementsStudents must verify that they have a basic knowledge of PC desktop operation during an interview with a Student Services Representative prior to admission in any technical program. If an applicant does not have a basic knowledge of PC desktop operation, which may be required as a pre-requisite to a technical program, the applicant may be required to take entry-level classes before entering their program of study.

Each student is assigned a Student Services Representative that will interview the student prior to entry into any technical program. The Student Services representative will continue to monitor the student as well as counsel them through each part of their program. Each Student Services representative is trained, tested, and certified to consult with students in the specific programs of study that the school offers. Wall of Instructor Certifications

All recruiting activities are conducted in an ethical manner. Candidates must hold a high school diploma or GED, and are required to provide authorization for their school to release verification / transcripts that the requirement is met. Students must be at least 18 years of age at the time of enrollment. Students are not required to become certified to complete their program of study. Becoming certified is highly recommended to increase employment desirability. Candidate can find employment and maintain employment without becoming certified but there is a higher probability for employment and income potential to candidates who take and pass their certification exams. Required Equipment, Software, and BooksAll equipment, software, and digital books resources are supplied to the Candidates who take classes at the ground campus. This includes Computers, Printers, Dual Monitors, Headphones, Microphones, Software, and Digital Book resources. If a student chooses to attend courses from another location other then on campus they will need to provide their own Computer setup which consists of Computer, Dual monitors, Printer, Microphone, and headset. Software and Digital Book resources are supplied to both on and off campus students.

Class Starting and Ending DatesTechnical training programs offered by New Horizons Computer Learning Centers of Phoenix do not run on a Quarter, Term, or Semester basis - a student may enter the school at any time. Program training start dates are determined at the time of enrollment in order to best coordinate an individual student’s schedule with facility class availability. A student’s start date typically falls within 30 days after program enrollment. The school recommends that students take the classes in the order listed under the program curriculum, in conjunction with on going consultation with their Student Services Representative. The date of program completion is determined by the date that the student completes all of the required classes for each program. All classes are awarded a Certificate of Completion upon completion. A Certificate of Diploma will be issued to each student who successfully completes all their required program courses and satisfies all requirements. Students must pass certification exams (not affiliated with New Horizons Computer Learning Centers of Phoenix) designed by the certifying vendor (Microsoft, CompTIA, etc) in order to obtain vendor certification. Students may wish to complete their program of training on a faster or slower timeline. A student may get counsel from their assigned student services representative and alter the speed of the program if the schedule permits.Students must attend a minimum of 80% of class time. (Example: in a five day class, student must attend a minimum four days.) Students may repeat any class as many times as they wish at no additional charge on a space available basis up to six months from the first day of each class.For purposes of comparing relative clock hours, New Horizons Computer Learning Centers of Phoenix defines its clock hours for technical courses based on the stated number of days of training listed on the syllabi and content from the various certification vendors who have structured the content of their certification preparation courses for classroom delivery at the rate of 8.0 clock hours of time per day of technical training, and the number of hours of instruction. A clock hour is defined as a period of a minimum of 50-60 minutes of training in the presence of an instructor For example, a 5-day technical course would count for 40.0 clock hours delivered by the school.

New Horizons Computer Learning Centers of Phoenix www.nhphoenix.com- 6 -

Mentoring, Archives, Repeat Classes, and eLearning New Horizons is dedicated to giving students multiple methods of reviewing coursework and multiple opportunities to repeat classes as needed, in order to achieve full understanding of the subject matter. Individualized training plans can be devised for students as needed. Students are expected to repeat courses as necessary to attain the requisite knowledge. These resources include:

• Repeating classes at no further charge up to 6 months after the completion date;

• Archives of classes for the students’ personal review and exam preparation for up to 6 months

• Individual mentoring sessions with certified instructors on an appointment basis;

• Online learning resources for many of the offered classes.

OnLine LIVE (OLL) Instructor Led TrainingAll programs and courses are delivered OnLine LIVE. Students may take courses at one of our locations. In an OnLine LIVE class, students receive instruction from a live instructor, can participate in class exercises and labs, and can ask questions in real time while the class is in progress. Course materials can be picked up in any of our locations. All programs are available at campus or in online live.

Graduation RequirementsA Certificate of Diploma is presented to the Student that has:(Certificate Type Depends on the course of Study/Completeion)

1. Successfully completed all required courses in their selected program of Training.

2. Attended all required class clock hours in accordance with school Attendance Policy.

3. Fulfilled all monetary obligations to the school and is in good standing with their student lending institutions.

Hours of OperationThe business office is open from 8:00 am to 5:00 pm MST Monday through Friday. Program enrollment / class registration will be conducted from 9:00 am to 5:00 p.m. MST Monday through Friday. Training facility hours when classes are in session are Monday through Friday 6:00 am to 11:00 p.m MST.

HolidaysThe facility will not be open and class will not take place on the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Additional holidays may be declared at the discretion of the President/Owner.

Schedule of Class Times Traditional Instructor Led Training

Day Classes Monday-Friday 9:00 am to 5:00pm

Mentored Learning 9:00am to 12:00pm 1:00pm to 5:00pm

Morning SessionsAfternoon Sessions Evening Sessions

Monday-Friday Monday-Friday Monday-Friday

Schedule will be determined at the time of admission into the program. Once registered for class, student will receive a confirmation via email.

Online LIVE Instructor Led Training times vary depending on the time zone of the Instructor

5:00 pm to 8:00pm


Grading and Standards of Academic PerformanceInstructors grade students during each course on a Pass/Fail scale based on the students’ ability to demonstrate the technical skills taught in class and the ability to follow instructions. Passing grades will be considered satisfactory and used to determine a student’s program completion status for purposes of Graduation Requirements from the school.

Satisfactory academic progress will be indicated by the student’s progression through the course program. Students are not necessarily terminated from their program for failure to acquire skills in a timely manner. Those needing extra assistance are encouraged to repeat classes or attend additional supplementary classes and Mentored Learning. Veteran GI Bill students should see section (k.) on page 9 of this catalog and the Veteran additional requirements section page 45 for additional requirements pertaining to Standards of Academic Progress. Students demonstrating unsatisfactory progress toward completion of a program will be counseled by the student service staff and/or the School Director. Those unwilling or unable to complete a program will be terminated. Students wishing to remain enrolled, or to re-enroll after termination, will be counseled by the student services staff and/or the School Director to ascertain their ability or desire to complete the program. (See also Rules and Regulations, sub heading h: Re-entry)

Students wishing to obtain vendor certification in addition to their program of study must pass certification exams (not affiliated with New Horizons Computer Learning Centers of Phoenix) designed by the certifying vendor (Microsoft, CompTIA, etc.). Certification exams are proctored tests issued by a specific certifying vendor. This proctored exams can be taken at either our campus or another testing center approved to proctor the certification exams. The program courses are designed to prepare students with the skills necessary to take and pass vendor certification exams. If the student fails the certification exam and wants to test again, it will be the student’s obligation to purchase the additional test. Students are required to take practice exams prior to their certification exam. This procedure ensures the student is ready to take the final test.

Transferability of Credit and/or Clock HoursThe school will grant credit towards its programs for prior training or education obtained by a student, not to exceed 25% of any program, as demonstrated by the student’s ability to pass the relevant certification competency exam. The school will allow a student to transfer clock hours earned at another institution to its programs as determined by the student’s ability to pass the relevant certification competency exam for clock hours the student is seeking to apply. Upon consultation with their Student Services Representative, a determination will be made which is agreeable to both the student and the institution as to how to apply credit or clock hours previously earned towards the student’s desired program of study in addition to which technical level courses the school will substitute in lieu of courses not needed by the student. Transferability of credit is at the discretion of the accepting institution, and it is the student’s responsibility to confirm whether or not the credits will be accepted by another institution Typical Classroom Sitting

of the student’s choice. For purposes of comparing relative clock hours, New Horizons Computer Learning Centers of Phoenix defines its clock hours as periods of 60 minutes with a minimum of 50 minutes of training in the presence of an instructor. Veterans using there GI Bill benefits must consult with their Student Services Representative to evaluate the appropriateness of any previous education for transferability.

Student Placement ServicesNew Horizons Computer Learning Centers of Phoenix does not guarantee employment to any potential student, current student, or program graduate. Upon successful completion of the program and as long as students are current with their financial obligations to the school and student loan institutions, students are assisted with placement services when the school can be of assistance. Names and addresses of employment possibilities are furnished to the students, as they become available to the school. The School Director will assist the student in locating possible opportunities, but it is the responsibility of the student to successfully procure their own employment. The school will assist the student with employment to the best of its ability, but does not guarantee employment. If the student has a criminal background or other similiar challenges in their history, continued placement and advancement assistance will be solely at New Horizons Computer Learning Center of Phoenix’s discretion.


Cancellation of ProgramsIn the event New Horizons Computer Learning Centers of Phoenix cancels a program of study for any reason, the student will be offered the option of exchanging any remaining classes in his/her program for courses in another program. If the student is unwilling or unable to exchange classes, a full refund for the remaining classes will be offered to the student.

Student Servicesa. Housing:

The school does not maintain housing for students.

b. Student Progress/Transcript Records:

Student Progress/Transcript records are permanently retained by the school and are available to students upon individualrequest. Student records will be provided to potential employers only after the student has made written request to release their record information contingent on student being current with their financial obligations to the school and student loan institutions.

c. Testing / Certification Exams:Certification Exam testing facilities are provided on-site at the school’s trainingfacility. The school is an authorized Prometric, PearsonVUE, and Certiport Testing Center. All certification exam records are maintained by the independent testing entity (Prometric, PearsonVUE, Certiport), and not by the school. The student is provided with copies of all exam score reports upon completion of testing.

d. Qualifications:Certification exams are monitored by a test center administrator who hasbeen certified by Prometric, PearsonVUE, or Certiport.

e. Student Placement:New Horizons Computer Learning Centers of Phoenix does notguarantee employment to any potential student, current student, or program Counseling Session

graduate. If the student has a criminal background or other similiar challenges in their history, continued placement and advancement assistance will be solely at New Horizons of Phoenix’s discretion. (See also Student Placement Services p.6)

f. Student Services:Students are assigned a Student Services Representative upon enrollment in order to provide academic advisement, financialaid advisement, personal advisement, and refer the student to the Placement Team (see also section (e.) on page 7 of this catalog regarding placement services.

Rules and Regulationsa. Attendance/Class Absence:

Technical programs which prepare students for vendor certification exams require 80% attendance. After missing more than oneday in any class, the student is counseled by their Student Services Representative. If a student is not making the 80% attendance target required by the program, the Student Services Representative and an administrative officer will counsel the student. The school will request that the student make up the days missed to insure success in their certification exam preparation training. Veteran GI Bill students should see section (k.) on page 10 of this catalog for additional requirements pertaining to attendance.

b. Tardiness:A student arriving after attendance has been taken is considered late. The instructor will mark the amount of time unless theinstructor considers the reason for tardiness legitimate. All class time missed in excess of 15 minutes must be made up by thestudent prior to graduation. If the student arrives late and instructor cannot catch up the student without interrupting the othersin class, the student may be required to make up the entire day or class.

c. Conduct:

Students are expected to conduct themselves in a professional manner at all times. Foul language, possession ofnon-prescribed drugs or alcoholic beverages, and disrespectful behavior is considered unsatisfactory conduct and is groundsfor dismissal. A student who conducts himself in a manner detrimental to the school, staff, or other students will be

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terminated. Theft of property from the school or other students is grounds for immediate dismissal.

d. Make-up Work:

Students absent for any reason are required to make up any missed classes before proceeding to the next course of study.

e. Probation:

A student that does not adhere to the attendance policy will be placed on probation for 30 days. Should a student be absent whileon probation, he/she will be counseled by the School Director. Unsatisfactory attendance during a probationary period result in termination from the program.

f. Interruptions in Training/Termination:

Students are not terminated from their program for failure to acquire skills in a timely manner. Those needing assistance or thosewho have not successfully completed their certification exam within 4-weeks of the end of each course are encouraged to repeat an additional class session for extra practice. If a student fails the Certification Exam and wants to test again, it will be the student’s obligation to purchase the additional exam. If a student fails to attend their scheduled program courses and/or consistently reschedules and fails to attend the rescheduled dates of their program courses over a 12-month period, AND refuses to be counseled by the School Director as to the advisability of continuing their program, the student will not be awarded a Certificate of Diploma and will be terminated from the program.

g. Leaves of Absence:A student may be granted a 30-day leave of absence for reasonable circumstances as determined by the School Director. Arequest for a leave of absence must be in writing and the date of expected return must be specified. If additional time is needed, a student may request a re-evaluation of circumstances at the end of their 30-day leave period. Extensions to a previously approved leave of absence may be granted in 30-day blocks as determined by the School Director.

h. Re-entry:

A student who has withdrawn/canceled their program of study or who has been terminated by the school must notify theschool and follow the required admission procedures if they desire re-entry into their program of study. A student that wasterminated for any reason must have an interview with the School Director and show cause why he/she should be re-instated.The decision of the School Director is final. (See also section Grading and Standards of Academic Performance on page 6)

i. Emergency Disciplinary Procedures:

Emergency disciplinary procedures apply only towards transgressions which constitute grounds for immediate student dismissalwhich include, but are not limited to, theft of property from the school or other students, acts of gross violence or harm to people orproperty, any act classified as a crime by any state, local, or federal agency, or the use of school property to facilitate any actclassified as a crime by any state, local, or federal agency, etc. The decision to implement emergency disciplinary procedures liessolely at the discretion of the School Director.

j. Complaints/Appeals:

A student may make a complaint or appeal any academic/disciplinary decision by writing or by sending email to the School Director, within one week of such action. The School Director will meet with the student to determine the best possible resolution to the appeal which is agreeable to both the student and the institution. If an agreement can not be reached between the School Director and the student then the complaint will be forward to the president and owner Shawn Leonard. If the student complaint cannot be resolved after exhausting the Institution's grievance procedure, the student may file a complaint with the Arizona Board for Private Postsecondary Education. The student must contact the State Broad for further details. The State Board address is: 1400 W. Washington, Room 260, Phoenix, AZ 85007. Phone: (602) 542-5709 Website www.azppse.gov

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Wes Bryan and Tim Broom


k. Additional Information for all students who are eligible for the use of VA educational benefits.This information applies to all students using VA education benefits.Excused absences will be granted for extenuating circumstances only. Excusedabsences will be substantiated by entries in students’ files. Early departures, classabsence, tardiness, etc., for any portion of a class period will be counted as ½ day ofabsence. Students using VA education benefits must attain 80% or betterattendance to complete any term/course of study. The student’s attendance record will beretained in the student's file for Department Veterans Affairs and State ApprovingAgency audit purposes.VA educational benefits recipients refund policy is as follows: The refund of theunused portion of tuition, fees, and other charges for veterans or eligible personswho fail to enter a course or withdraw or discontinue prior to completion will bemade for all amounts paid which exceed the approximate pro-rata portion of thetotal charges that the length of the completed portion of the course bears to thetotal length of the course. The pro-ration will be determined on the ratio of thenumber of days or hours of instruction completed by the student to the totalnumber of instructional days or hours in the course.Instructors grade students during each course on a Pass/Fail scale. Studentsreceiving VA educational benefits must maintain a minimum Standard ofProgress Status of “Pass” for all technical program courses taken during eachmonthly evaluation period. A VA student whose Standard of Progress Statusfalls below “Pass” at the end of any monthly evaluation period will be placedon academic probation for a maximum of two consecutive terms of enrollment. If the VA student’s Standard of Progress Status isstill below “Pass” at the end of the second consecutive term of probation, the student’s VA educational benefits will be terminated.A VA student terminated from VA educational benefits due to unsatisfactory progress may petition the school to be re-certifiedafter one term has elapsed and after attaining a Standard of Progress Status of “Pass” during that monthly evaluation period.Please see Veterans Addenda.

Cancellation and Refund PolicyShould a student be terminated or cancel for any reason, refunds will be made according to the below listed refund schedule. VA education benefits students should see their student services representative for Pro-Rata refund information.

1. Cancellation must be made in writing, in person at the school, by electronic mail, by certified mail, or by termination.The official termination date will be the date of letter receipt.

2. All monies will be refunded if the applicant is not accepted by the school or if the student cancels within three (3) businessdays after signing the enrollment agreement and making initial payment.

3. Cancellation after attendance has begun, but prior to completing 50% of the program will result in a pro-rata refund computedon the actual number of hours completed to the total number of hours in the program. All courseware received by the studentwill also be considered in the pro-rata refund amount.

4. Cancellation after completing 50% of the program will result in no refund.

5. Refunds will be made within 30 days of last day of attendance or receipt of cancellation notice.

6. Grounds for Termination: A student can be dismissed, at the discretion of the School Director, for insufficient academicprogress, non-payment of fees, non-payment of student loan obligations, or failure to comply with rules and policiesestablished by the institution as outlined in the catalog and in the student enrollment agreement.

For purposes of comparing relative clock hours, New Horizons Computer Learning Centers of Phoenix defines its clock hours as periods of 60 minutes with a minimum of 50 minutes of training in the presence of an instructor.

New Horizons of Phoenix’s course codes are made up of arbitrary numbers and/or letters that are used for the purpose of placing students in the proper class.


A+ Certification Technician Program or A+ Certification Fast Track The A+ Certification is a program developed by the Computing Technology Industry Association (CompTIA) is designed to certify the competency of entry-level (6 month’s experience) service technicians in the computer industry. The A+ Certification signifies that the individual possesses the knowledge to support a wide variety of software and hardware, and indicates their high-quality knowledge, technical ability and customer service. In this course you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems

The A+ Certification Technician Program provides foundation-level knowledge and skills necessary for a career in IT support. It is the starting point for a career. Students are taught competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. Students receive technical understanding of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals, partly through "hands-on" orientation focused on scenarios in which troubleshooting and tools must be applied to resolve problems

We offer 2 versions: a regular 2 week program or a fast paced condensed 1 week course for students who have previous knowledge or experience.

• CompTIA A+ Certification Preparation - 10 day, 80 clock hours or 5 day 40 clocks hour course

Tuition Breakdown:*Tuition Cost $3,500.00 or $2,495.00

Registration Fee NA

Course Materials Included

Total Program Cost $3,500.00 or $2,495.00

*Price of Tuition is based on length of course

Summaries of courses:

Total Hours: 80 clock hour 2+ weeks 10 days or 40 clock hour Fast track program 1 week (5 days)

Time Required for Completion: 2+ weeks (10 days)Potential Certification: CompTIA A+

Prerequisites: Windows Levels 1 and 2, or prior experience as determined by the school

Exams: 2 CompTIA A+ exams


Advanced Security Expert TrainingThis high level Information Technology security program is intended for IT professionals who want to expand their certifications and credentials in IT Security, while gaining practical knowledge of real world threats and counter threats in the IT world. This program prepares individuals in the specific network security discipline of Ethical Hacking and counter measures from a vendor-neutral perspective. The Certified Ethical Hacker certification will enhance the application knowledge of security officers, auditors, security professionals, site administrators, and

anyone who is concerned about the integrity of the network's infrastructure. A Certified Ethical

Hacker is a skilled professional who understands and knows how to look for the weaknesses and

vulnerabilities in targeted systems and uses the same knowledge and tools as a malicious hacker to

protect the network. Students will establish processes to ensure that information security measures

align with established business needs with the Certified Information Security Manager course.

Total Hours: 160 clock hours

Time required for completion: 4+ weeks (20 days)

Potential Certifications: CompTIA Security+, Certified Ethical Hacker, CompTIA Advanced

Security Practitioner (CASP) certification, and Certified Information Security Manager

Prerequisite: CompTIA A+ and CompTIA Network+

Certification Exams: CompTIA Security+ , CEH, CompTIA Advanced Security Practitioner (CASP), and CISM

• CompTIA Security+ Course - 5 days, 40 clock hours

• Certified Ethical Hacker - 5 days, 40 clock hours

• CompTIA Advanced Security Practitioner - 5 days, 40 clock hours:

• Certified Information Security Manager - 5 days, 40 clock hours

Tuition Breakdown:Tuition Cost $11,195.00

Registration Fee NA


Total Program Cost $11,195.00

Hard drive with stylized binary code

Summaries of Courses:


CCNA Routing + SwitchingCCNA Routing and Switching training will provide students with the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. This CCNA Routing and Switching program provides the knowledge and skills to make connections to remote sites via a WAN, mitigate basic security threats, and understand the requirements for wireless network access. CCNA Routing and Switching training covers (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2), VLANs, Ethernet, and access control lists (ACLs).

Cisco Certified Network Associate (CCNA) Routing and Switching is a program for entry-level network engineers that helps maximize your investment in foundational networking knowledge and increase the value of your employer's network. The CCNA Routing and Switching validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.

• Interconnecting Cisco Networking Devices Part 1 (ICND1) - 5 days, 40 clock hours

• Interconnecting Cisco Network Devices Part 2 (ICND2) - 5 days, 40 clock hours


Registration Fee NA





Potential Certifications: Cisco CCENT and Cisco CCNA Routing and Switching

Prerequisite: CompTIA Network+ Certification or related equivalent as approved by the school.

Certification Exams: 2 Cisco exams



CCNA Security

Cisco CCNA Security program is an associate level Cisco certification which demonstrates core switching and routing knowledge with an emphasis on Cisco security. The student will learn:

• Cisco network security principles• Perimeter security• Securing networks with Cisco IOS firewalls• Configuring site-to-site VPNs• LAN, WAN, Voice and endpoint security concepts



Potential Certifications: Cisco CCNA-Security

Prerequisite: CompTIA Network+ Certification or related equivalent as approved by the school. And ICND1

Certification Exams: 1 Cisco examsTuition Breakdown:

Tuition Cost $3,150.00

Registration Fee NA



Server Room

Implementing Cisco IOS Network Security (IINS) - 5 days, 40 clock hours•


Cisco Certified Network Associate Security (CCNA Security) validates associate-level knowledge and skills required to secure Cisco networks. With a CCNA Security certification, a network professional demonstrates the skills required to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats. The CCNA Security curriculum emphasizes core security technologies, the installation, troubleshooting and monitoring of network devices to maintain integrity, confidentiality and availability of data and devices, and competency in the technologies that Cisco uses in its security structure


CCNP Routing and SwitchingCisco Certified Network Professional (CCNP) Routing and Switching program validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. The CCNP Routing and Switching program is appropriate for those with at least one year of networking experience who are ready to advance their skills and work independently on complex network solutions. Those who achieve CCNP Routing and Switching have demonstrated the skills required in enterprise roles such as network engineer, support engineer, systems engineer or network technician. The routing and switching protocol knowledge from this course will provide a lasting foundation as these skills are equally relevant in the physical networks of today and the virtualized network functions of tomorrow.

The CCNP program provides students with the ability to plan, implement, verify and troubleshoot local and wide area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions.



Potential Certifications: 3 CCNP and 1 CCNP Routing and Switching

Prerequisite: CCNA Routing and Switching

Certification Exams 3 CCNP

• Implementing Cisco® IP Routing (ROUTE) 5 days, 40 Clock hours

• Implementing Cisco® Switched Networks (SWITCH) 5 days, 40 clock hours

• Troubleshooting and Maintaining Cisco® IP Networks (TSHOOT) 5 days, 40 clock hours

Tuition Breakdown:Tuition Cost $ 9,450.00

Registration Fee NA





Cloud Essentals AdministratorThe CompTIA Cloud+ course will help the student with the knowledge and best practices required of IT practitioners working in cloud computing environments and who must understand and deliver cloud infrastructure. This program teaches what cloud computing means from a business and technical perspective, as well as what is involved in moving to and governing the cloud. Students will weigh the pros and cons of cloud computing to make effective decisions and meet IT challenges. You will learn:

• Characteristics of cloud services from a business perspective• Business value of cloud computing• Technical perspective/cloud types• Steps to successful adoption• Impact and changes on IT service management• Risks and consequence


Time required for completion: <1 weeks (3 days)

Potential Certifications: CompTIA Cloud Essentials

Prerequisite: NA

Certification Exams CompTIA Cloud Essentials

• CompTIA Cloud Essentials


Registration Fee NA



Summaries of Courses*:

Licensed by the Arizona Board for Private Postsecondary Education Volume 7.1 Published September 1, 2015- 17

• Implementing Cisco Collaboration Devices (CICD) - 5 days, 40 clock hours

• Implementing Cisco Video Network Devices, Part 1 (CIVND1)- 5 days, 40 clock hours

• Implementing Cisco Video Network Devices, Part 2 (CIVND2)- 5 days, 40 clock hours

• Implementing Cisco IP Telephony and Video Part 1 (CIPTV1)- 5 days, 40 clock hours

• Implementing Cisco IP Telephony and Video Part 2 (CIPTV2)- 5 days, 40 clock hours

• Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)- 5 days, 40 clock hours

• Implementing Cisco Collaboration Applications (CAPPS) - 5 days, 40 clock hours


Registration Fee NA



Cisco Collaboration Voice ProgramThe Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voice-mail solutions. The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts. Cisco Certified Network Professional Voice (CCNP Voice) validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified Call Manager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.


Time Required for Completion: 7 + weeks (35 days)

Potential Certifications: CICD, CIVND, CIPTV1, CIPTV2, CTCOLLAB, and CAPPS

Prerequisites: High school diploma/GED, CCENT, CCNA Routing and Switching or any Cisco CCIECertification Exams: CICD, CIVND1, CIVND2, CIPTV1, CIPTV2, CTCOLLAB, and CAPPS



Electronic Health Records and Reimbursement SpecialistThe Electronic Health records and Reimbursement Specialist program prepares you for proper handling of patient data, fundamental records and document management, medical office procedures and more. This Program is NOT approved for VA Benefits because it is only available in Mentor Learning Format.

Time Required for Completion: 6 months program/self paced Potential

Certifications: Certified Electronic Health Records Specialist, Certified

Billing and Coding and Microsoft Office Specialist

Prerequisite: High School Diploma or GED

Certification Exam: CEHRS, CBCS, and MOS

Summaries of Courses: •

•

•

•

1013 - Microsoft Excel Levels 1, 2 and 3: Students will create, edit, enhance, and display information in worksheetsand workbooks .Microsoft Word Levels 1, 2 and 3: Students will learn basic and advanced concepts to produce business documents1014 - Human Anatomy Physiology and Medical Terminology: Learn the origin of medical terms including learning how to build, analyze, and define medical terms using word parts. Define medical terms for each body system and recognize common abbreviations used in each body system and specialty area

1015 - Insurance and Billing, and Coding Esstentials: This course includes ICD9 & CPT coding, billing, and reimbursement process and understanding insurance companies.

1018 - Electronic Heath Records: This Module provides students with the skills and expertise needed for development and maintenance of electronic health records in both facility and private practice environments


Registration Fee NA




ITIL V3 FoundationsThe ITIL V3 Foundation Program is designed to teach you on the ITIL best practices service life-cycle approach, provides IT Mangers Practitioners and anyone who uses IT services with a practical understanding of key concepts, principles, processes and functions that enables successful IT Services Management (ITSM) provision. This program is designed for organizations that want their teams to quickly understand, and experience the requirements of effective IT service management and how that can be achieved through the application of ITIL. It identifies the need for IT Service Management guidance to support the people/process/technology triad for all IT services. Discusses approaches to IT Service Management. Introduces the Information Technology Infrastructure Library as an IT Service framework. Helps student understand how their proper application can bring stability and predictability to IT Service delivery.


Time required for completion: <1 week (3 days)

Potential Certifications: ITIL V3 Certification

Prerequisite: experience in IT Support and IT Delivery Service

Certification Exams ITIL V3 Certification

• Information Technology Infrasructure Library V3 Foundation (ITIL)


Registration Fee NA





Lean Six Sigma Training


Registration Fee NA



• Lean Six Sigma Black Belt Boot Camp

• Lean Six Sigma Green Belt Boot Camp


Total Hours: 64 clock hoursTime required for completion: 1.5+ weeks (8 days)

Potential Certifications: Lean Six Sigma Black Belt and Green Belt Prerequisite: NA

Certification Exams Black Belt and Green Belt

The accelerated Lean Six Sigma Program and the methodology allows students to complete education requirements faster than traditional Six Sigma and Lean training programs. This course is designed for business professionals with a college degree or those professionals who have significant experience in business operations. This course includes:

Lean Six Sigma Introduction Principles & Terminology

Roles and Responsibilities in a Lean Six Sigma Organization

Define Phase, Measure Phase, Analyze Phase, Improve Phase, and Control Phase

DMAIC Model

Leadership, Stake holder Management

Leading teams

Lean metrics


Linux+The Enterprise Administrator credential is the leading certification for Windows Server, providing widely recognized, object the Linux+ program provides the fundamental knowledge and skills required of junior Linux administrators. It covers system architecture, Linux Installation and package management, GNU and UNIX commands, devices, Linux file systems, and file system hierarchy standard, shells, scripting and data management, user interfaces and desktops, administrative tasks, essential system services, networking fundamentals and security validation of your ability to perform critical, current IT job roles by using CompTIA technologies to their best advantage. This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of Linux concepts and skills to prepare for a career in Linux support or administration, or to prepare for CompTIA® Linux+™ Powered by LPI exams. A typical student in the CompTIA® Linux+™ Certification course should have at least 6 to 12 months of Linux experience.



Potential Certifications: 2 Linux+

Prerequisite: CompTIA A+ , CompTIA Network+ and 6 months Experience

Certification Exams 2 Linux+

• Linux+ 5 days- 40 hours


Registration Fee NA





MCSA: SQL Server

Prerequisite: MCSA SQL Server 2012

Certification Exams MCSA SQL Server



Registration Fee NA



• Querying Microsoft Server 2012 5 days, 40 hours

• Administratering Miscrosoft SQL Server 2012 Databases 5 days 40 hours

• Implementing a data warehouse with Microsoft SQL Server 2012 5 days - 40hours

This course teaches the ability to demonstrate essential skills and break through insights in developing and maintaining the next wave of mission critical environments. Students learn the technical skills to write basic Transact-SQL queries for Microsoft SQL Server 2014. This course is the foundation for all SQL Server-related disciplines; namely, Database Administration, Database Development and Business Intelligence. This also course focuses on teaching individuals how to use SQL Server 2014 product features and tools related to maintaining a database. Students will learn how to create a data warehouse with Microsoft SQL Server 2014, implement ETL with SQL Server Integration Services, and validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services.



Potential Certifications: MCSA SQL Server

Licensed by the Arizona Board for Private Postsecondary Education Volume 7.1 Published September 1, 2015- 23

MCSA: Windows 8This program will give you the primary set of Windows 8 skills that are relevant across multiple solution areas in a business environment. Students will learn how to install and customize Windows operating systems and apps, integrate and control access to domains and cloud services, and migrate and synchronize settings across multiple devices. Students will also gain the knowledge and skills you need to support the Windows operating system and solve technical troubleshooting problems in a Windows and Windows Server R2 networking environment. This course is intended for IT professionals who administer and support Windows PCs, devices, users, and associated network and security resources. The networks with which these professionals typically work are configured as Windows Server domain-based environments with managed access to the Internet and cloud services. This course is also intended to provide foundation configuration skills for Enterprise Desktop/Device Support Technicians (EDSTs) who provide Tier 2 support to users who run Windows desktops and devices within a Windows domain environment in medium to large enterprise organizations. This course is also intended for experienced information technology (IT) professionals that remotely manage and maintain Windows® desktops and devices, and desktop support technicians and IT consultants who support small and medium-sized organizations. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.

• Configuring Windows 8, 5 days 40 hours

• Supporting Windows 8, 5 days - 40 hours


Registration Fee NA




Total Hours: 80 clock hoursTime required for completion: 2+ weeks (10 days)

Potential Certifications: MSCA Windows 8

Prerequisite: CompTIA A+ and CompTIA Network+ Certification

Exams 2 MSCA Windows 8


MCSA: Windows ServerThis program will give you the primary set of Windows Server skills that are relevant across multiple solution areas in a business environment. You will learn how to install and configure servers, configure server roles, server features, & Hyper-V, deploy and configure core network services. This course primarily covers the initial implementation and configuration of core services including Active Directory Domain Services (AD DS), networking services, and Microsoft Hyper-V Server configuration. This course focuses on the administration tasks necessary to maintain a Windows Server infrastructure such as configuring and troubleshooting name resolution, user and group management with Active Directory Domain Services (AD DS) and Students will learn advanced configuration and services tasks necessary to deploy, manage and maintain Windows Server infrastructure, such as identity management, rights management, Federated services, and network load balancing. This course is intended for Information Technology (IT) Professionals who have good Windows operating system knowledge and experience and want to acquire the skills and knowledge necessary to implement the core infrastructure services in an existing Windows Server environment.



Potential Certifications: 3 MCSA Windows Server

Prerequisite: NA

Certification Exams 3 MCSA Windows Server

• Installing and Configuring Windows Server 5 days 40 hours

• Administering Windows Server 5 days - 40 hours

• Configuring Advanced Windows Server Services 5 days- 40 hours


Registration Fee NA





MCSE: Enterprise Devices & Apps The Microsoft Certified Solutions Expert (MCSE): Enterprise Devices and Apps certification validates that you have the skills needed to manage devices in today’s bring-your-own-device (BYOD) enterprise. You will learn the skills you need to administer Windows in a Windows Server domain environment and also provide secure, managed access to users from their non-domain joined Windows devices. You will learn how to install and customize Windows operating systems and apps, integrate and control access to domains and cloud services, and migrate and synchronize settings across multiple devices. In addition, you will learn how to implement mobile security and customize configurations using Windows management tools including Group Policy and Windows PowerShell cmdlets. You will also learn how to configure user settings and profiles, local and remote network connectivity, Client Hyper-V, virtual apps, and Internet Explorer 11. Finally, you will learn how to optimize security and provide controlled access from Windows 8.1 PCs and devices to specified resources through Workplace Join services and Work Folders.


Registration Fee NA



• Configuring Windows 8 5 days 40 hours

• Supporting Windows 8 5 days - 40 hours• Deploying Windows Devices and Enterprise Apps 5 days- 40 hours• Managing Enterprise Devices and Apps 5 days - 40




Potential Certifications: 1 MCSA and 1 MCSE

Prerequisite: Knowledge of Networking fundamentals, Active Directory, Windows server fundamentals, windows clients, and awareness of Windows deployment tools,

Certification Exams 2 MSCA Windows 8, MCSE exams 695 and 696


• Monitoring and Operating a Private Cloud with System Center 5 days - 40 hours

• Configuring and Deploying a Private Cloud System Center 5 days- 40 hours


Registration Fee NA



Configuring Advanced Windows Server 5 days - 40 Hours•

MCSE: Private CloudProve your expertise in managing and implementing Microsoft private cloud computing technologies. With Windows Server and System Center, you will build your Microsoft private cloud solution to optimize IT service delivery and gain the automation and flexibility you need for your IT infrastructure, now and in the future. This course describes how to monitor and operate a cloud with Microsoft System Center R2. It focuses on how to manage and administer a cloud environment and describes how you can monitor key infrastructure elements and applications. This course equips students with the skills they require to configure and deploy a cloud using Microsoft System Center R2. This course describes cloud configuration and deployment with System Center 2012 R2. Because this is an extensive technical domain that includes several individual products and technologies. This course primarily covers the initial implementation and configuration of core services including Active Directory Domain Services (AD DS), networking services, and Microsoft Hyper-V Server configuration. This course focuses on the administration tasks necessary to maintain a Windows Server infrastructure such as configuring and troubleshooting name resolution, user and group management with Active Directory Domain Services (AD DS) and Students will learn advanced configuration and services tasks necessary to deploy, manage and maintain Windows Server infrastructure, such as identity management, rights management, Federated services, and network load balancing. This course is intended for Information Technology (IT) Professionals who have good Windows operating system knowledge and experience and want to acquire the skills and knowledge necessary to implement the core infrastructure services in an existing Windows Server environment.

Summaries of Courses*: • Installing and Configuring Windows Server 5 days - 40 hours• Administering Windows Server 5 Days - 40 hours



Potential Certifications: MCSA Windows Server and MCSE Private Cloud Prerequisite: NA

Certification Exams: 3 MCSA Windows Server and 2 MCSE Private Cloud


MCSE: SharePoint

This course will earn recognition for your expertise in helping a company organize, sync, collaborate and share information across the organization by earning a (MCSE) Microsoft Certified Solution Expert in SharePoint. This Course introduces you to SharePoint Server, designing and Information Architecture, designing a Logical Architecture, designing a Physical Architecture, Creating Web Apllication, Planning and Configuring Service Applications, Managing Users and Permissions, Configuring Authentication, Securing, Managing Taxonomy, and Configuring User Profiles. Students will learn how to plan, configure, and manage a Microsoft SharePoint Server 2013 environment. You will also learn to optimize the Search experience, how to develop and implement a governance plan. and how to perform an upgrade to the server. This course focuses on skills required to set up an Office 365 tenant, including federation with existing user identities, and skills required to sustain an Office 365 tenant and users.


Registration Fee NA



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Core Solutions of Microsoft SharePoint Server 2013 5 days- 40 hours 20332 Advanced Solutions of Microsoft SharePoint Server 2013 5 days- 40 hours 20346 Manging Office 365 Identities and Services 5 days- 40 hours




Potential Certifications: MSCE Sharepoint Prerequisite: NA

Certification Exams 4 MCSE Sharepoint


Medical Front Office and Electronic Health RecordsThe Specialist program is a comprehensive program which offers students seeking entrance into the medical field. The Medical Front Office and Electronic Health Records program prepares you for proper handling of patient data, fundamental records and document management, medical office procedures and more. This Program is NOT approved for VA Benefits because it is only available in Mentor Learning Format.

Time Required for Completion: 6 months program/self paced/192 hours

Potential Certifications: Certified Electronic Health Records Specialist,

Certified Medical Administrative Assistant, and Microsoft Office Specialist


Certification Exams: 3 CEHS , CMAA and MOS


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• 1018 - Electronic Heath Records: This Module provides students with the skills and expertise needed for development and maintenance of electronic health records in both facility and private practice environments

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1011 - Medical Office Procedures and Administration: Learn procedures in a clinicalsetting, processing of confidential information relating to the patient’s demographics and medical information file, law & ethics, accuracy of source documents, bookkeeping and banking practices in the medical office

1013 - Microsoft Excel Levels 1, 2 and 3: Students will create, edit, enhance, and display information inworksheets and workbooks . And

Microsoft Word Levels 1, 2 and 3: Students will learn basic and advanced concepts to producebusiness documents

1014 - Human Anatomy Physiology and Medical Terminology: Learn the origin of medical terms including learning how to build, analyze, and define medical terms using word parts. Define medical terms for each body system and recognize common abbreviations used in each body system and specialty area


Registration Fee NA




Medical Front Office Assistant and AdministrationThis Specialist program provides training in areas including Medical Office Procedures and Administration, Human Anatomy and Physiology, Medical Terminology, Medical Office Computer Applications, and Insurance Billing and Coding Essentials. This Program is NOT approved for VA Benefits because it is only available in Mentor Learning Format.

Time Required for Completion: 6 months program/self paced/ 192 hours

Potential Certifications: Certified Billing and Coding Specialist,

Certified Medical Administrative Assistant, amd Microsoft Office

Specilist Prerequisite: High School Diploma or GED

Certification Exams: CBCS, CMAA, and MOS


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Registration Fee NA



1011 - Medical Office Procedures and Administration: Learn procedures in a clinicalsetting, processing of confidential information relating to the patient’s demographics and medical information file, law & ethics, accuracy of source documents, bookkeeping and banking practices in the medical office

1012 - Automated Medical Office: This course introduces students to the Automated Medical Office, the means by which all patient demographics and financial information is entered and managed through final payment

1013 - Microsoft Excel Levels 1, 2 and 3: Students will create, edit, enhance, and display information in

worksheets and workbooks . AndMicrosoft Word Levels 1, 2 and 3: Students will learn basic and advanced concepts to producebusiness documents


1015 - Insurance and Billing, and Coding Essentials: This course includes ICD9 & CPT coding, billing, and reimbursement process and understanding insurance companies.

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Course descriptions located on page 41


Microsoft Office SpecialistThe Microsoft Business Certification is designed for individuals seeking Microsoft Office training to enhance their careers and to become more valuable in the market place. Successful candidates will be eligible to sit for the Microsoft Office Specialist certification exams.


Time Required for Completion: 4+ Weeks (14 days)

Potential Certifications: 6 Microsoft Office Specialist certifications, one for each application.Prerequisite: Student should take a Microsoft pre-test at microsoftlearning.com Certification

Exams: 6 Microsoft Certification exams, one for each application


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Registration Fee NA



The picture shown indicates a typical student and does not reflect a student at our campus

Microsoft Excel Part 1, 2, and 3: Students will create, edit, enhance, and display information in worksheets and workbooks. Advanced lessons will involve Excel data and other applications (1 day, 8 clock hours each).

Microsoft Word Part 1, 2, and 3: Students will learn basic and advanced concepts to produce business documents. Advanced lessons include creating, revising, managing long documents (1 day, 8 clock hours each)

Microsoft Outlook Part 1 and 2: Students will learn how to compose and send email; scheduleappointments and meetings; manage contacts; track, share, assign, and locate Outlook items (1 day, 8 clock hours each).

Microsoft PowerPoint Part 1 and 2: Students will create electronic presentations. Advanced trainingincludes enhancing presentations to create powerful means of communication (1 day, 8 clock hours each).

Microsoft Access Part 1 and 2: Students will learn to create and modify databases; maintain data consistency and integrity; write queries; create and work with macros; and data security (2 days, 16 clock hours each for 3160 & 3161, 2 day each).

Microsoft Project Part 1 and 2: Students will create and manage a project schedule using Microsoft®. They will manage and customize project plans during the implementation stage of a project. (1 day, 8 clock hours each)

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Network+ Career Training Program or Fast Track Network+ Career Training Program

CompTIA Network+ Career training will provide you the skills necessary to become CompTIA Network+ certified and ready for an entry-level networking career in the IT industry. CompTIA Network+ certification is a vendor-neutral certification considered by many employers as a prerequisite for entry-level IT employment in the area of IT networks. CompTIA Network+ certification signifies that the individual is capable of performing tasks such as installation, configuration, and troubleshooting of common networking systems. CompTIA Network+ certification serves as a solid foundation for other networking and IT certification programs offered by vendors such as Microsoft and Cisco. In this course, students will describe the major networking technologies and systems of modern networks, and be able to configure, manage, and troubleshoot modern networks. This course will help the student prepare for the exam and certification. Identify basic network theory concepts and major network communications methods. Describe bounded network media. Identify unbounded network media. Identify the major types of network implementations. Identify TCP/IP addressing and data delivery methods. Implement routing technologies. Identify the major services deployed on TCP/IP networks. Identify the infrastructure of a WAN implementation. Identify the components used in cloud computing and virtualization. Describe basic concepts related to network security. Prevent security breaches. Respond to security incidents. Identify the components of a remote network implementation. Identify the tools, methods, and techniques used in managing a network. Describe troubleshooting of issues on a network. Offered in 2 version 80 hours 10 day or Fast Track 40 hour 5 day course depending on knowledge and experience

• CompTIA Network+ - 10 days, 80 clock hours or 5 day 40 clock hours

Tuition Breakdown:*Tuition Cost $3,500.00 or $2,495.00

Registration Fee NA


Total Program Cost $3,500.00 or $2,495.00

*Price of Tuition is based on length of course


Total Hours: 80 clock hours or 40 clock hours Fast track

Time required for completion: 2+weeks (10 days) or 1+ weeks (5 days)

Potential Certifications: CompTIA Net+ Prerequisite: CompTIA A+

Certification Exams: 1 CompTIA Net+


Network Security Administrator SpecialistThe Network Security Administrator Specialist Program is a comprehensive course designed to deliver the entire body of knowledge, from the most basic to the most advanced. Participants will learn the basic fundamentals, continue through basic networking, Microsoft client, server, advanced server, and finally Cisco networking and security. Each of these courses builds upon the knowledge gain from the previous course. The Program consists of 7 smaller programs combined and starts with the basic fundamentals for the CompTIA A+ Certification Technician Program by by the CompTIA Network+ Career Training Program, CompTIA Security+, MSCA: Windows 8, MSCA Windows Server, CCNA Routing and Switching, and CCNA Security. This program give the student the prospective from both the software operations and the networking side of Information Technology. This Program also includes the security of information technology from both the all software operations and the networking angles.

Certification Exams: 2 CompTIA A+, 1 CompTIA Network+, 1 CompTIA Security+, 5 Microsoft exams, 3 Cisco exams

Summaries of Courses*: • CompTIA A+ Certification Preparation - 10 day, 80 clock hours

• CompTIA Network+ Course - 10 day, 80 clock hours

• Configuring Windows 8 - 5 days, 40 clock hours

• Supporting Windows 8 - 5 days, 40 clock hours

• Installing and Configuring Windows Server - 5 day, 40 clock hours

• Administering Windows Server 2012 - 5 day, 40 clock hours

• Configuring Advanced Windows Server Services - 5 day, 40 clock hours

• Interconnecting Cisco Network Devices (ICND1) - 5 day, 40 clock hours

• Interconnecting Cisco Network Devices (ICND2) - 5 day, 40 clock hours

• Implementing Cisco IOS Network Security (IINS) - 5 day, 40 clock hours

• CompTIA Security+ Course - 5 day, 40 clock hours


Registration Fee NA




Time Required for Completion: 13+ weeks (65 days)

Potential Certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, MCSA Windows 8, MCSA Server 2012, Cisco CCENT, Cisco CCNA Routing and Switching , Cisco CCNA-Security

Prerequisites: High school diploma/GED, Window Levels 1 and 2, or prior experience as determined by the school.


Pharmacy Technican TrainingThis Specialist program program provides comprehensive training in the areas of Human Anatomy and Physiology, Medical Office Administration, Medical terminology, Medical Office Computers Applications, and Pharmacy Principles and Practices. This career choice is ideal for the person with exceptional multi-tasking skills. This job includes assisting the pharmacist in completing prescription orders and refills, inventory, stock shelves, assemble prescription packets for nurses to give patients, answer phones, operate cash register, prepare insurance claim forms, maintain patient profiles and assisting customers. This Program is NOT approved for VA Benefits because it is only available in Mentor Learning Format.

Time Required for Completion: 6 months program/self paced/192 hours

Potential Certifications: Certified Pharmacy Technician, Certified Medical

Administrative Assistant, Microsoft office Specialist


Certification Exams: CPhT, CMAA, and MOS


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1011 - Medical Office Procedures and Administration: Learn procedures in a clinicalsetting, processing of confidential information relating to the patient’s demographics andmedical information file, law & ethics, accuracy of source documents, bookkeeping and banking practices in the medical office1013 - Microsoft Excel Levels 1, 2 and 3: Students will create, edit, enhance, and display information inworksheets and workbooks. AndMicrosoft Word Levels 1, 2 and 3: Students will learn basic and advanced concepts to producebusiness documents


1017 - Pharmacy Technician Principles and Practices: This course trains you in medication order processing,inventories, compounding, packings, use of prescription balance, HIPAA privcy act and computers.


Registration Fee NA




Project Management ProfessionalThis program will help students apply the generally recognized practices of project management acknowledged by the project Management Institute (PMI) to successfully manage projects. This program helps students describe professional management-initiate projects - plan project work, develop project schedules-develop cost estimates, and budgets -Plan project quality, staffing, and communications -analyze project risks- plan project procurement- Manage project procurement-execute project work- monitor and control project work. monitor and control project schedule and costs.- monitor and control project quality, staffing, and communications- monitor and control project risks and contracts- close the project.



Potential Certifications: PMP

Prerequisite: Microsoft Word Level 1 or equivalent work experience

Certification Exams: PMP


• Project Management for Professionals PMP- 5 days, 40 clock hours


Registration Fee NA




Security+ Administrator Career Training ProgramThis program teaches competency in:

• Network security• Compliance and operational security• Threats and vulnerabilities• Application, data and host security• Access control and identity management• Cryptography

The program provides knowledge of security concepts, tools, and procedures to react to security incidents, as well as skills to ensure that security personnel are anticipating security risks and guarding against them. Students will implement, monitor, and troubleshoot infrastructure, application, information, and operational security. Student will be able to manage certificates, manage risks, troubleshoot and manage security incidents, identiify and implement compliance and operational security measures, and Implement access control and account management security measures, implement network security, manage data, application, and host security, and isentify the fundamental concepts of computer security.


Time required for completion: 1+ weeks (5 days) Potential

Certifications: CompTIA Security+

Prerequisite: CompTIA A+ and CompTIA Net+

Certification Exams: 1 CompTIA Security+ exam


Tuition Breakdown:Tuition Cost

Registration Fee NA


Total Program Cost

$2,495.00

$2,495.00



Security Professional Career Training

This high level Information Technology security program is intended for IT professionals who want to expand their certifications

and credentials in IT Security, while gaining practical knowledge of real world threats and counter threats in the IT world. This

program prepares individuals in the specific network security discipline of Ethical Hacking and counter measures from a vendor-

neutral perspective. The Certified Ethical Hacker certification will enhance the application knowledge of security officers, auditors,

security professionals, site administrators, and anyone who is concerned about the integrity of the network's infrastructure. A

Certified Ethical Hacker is a skilled professional who understands and knows how to look for the weaknesses and vulnerabilities in

targeted systems and uses the same knowledge and tools as a malicious hacker to protect the network. The EC-Council’s CHFI

program will prepare the student to conduct computer investigations using groundbreaking digital forensics technologies.


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• Certified Information Systems Security Professional (CISSP)- 5 days, 40 clock hours:


Certified Ethical Hacker (CEH)- 5 days, 40 clock hours

Computer Hacking Forensics Investigator-(CHFI) - 5 days, 40 clock hours


Registration Fee NA





Potential Certifications: CompTIA Security+, Certified Ethical Hacker, Certified Information Systems Security Professional (CISSP) and Computer Hacking Forensics Investigator (CHFI)

Prerequisite: CompTIA A+ and CompTIA Network+

Certification Exams: CompTIA Security+, CEH, CISSP and CHFI

New Horizons Computer Learning Centers of Phoenix www.nhphoenix.com- 37

VMware Training This hands-on training course explores installation, configuration, and management of VMware VSphere®, which consists of VMware

ESXi™, and VMware vCenter Server™. The course is based on ESXi™ 6.0 and vCenter™ Server 6.0. Completion of this course satisfies

the prerequisite for taking the VMware™ Certified Professional 6 exam. Describe the key concepts of Mirage - Recognize how Mirage

fits into the VMware end-user computing vision - Identify the main Mirage use classifications - Define the function of each of the

Mirage solution components - Install, configure, and upgrade Mirage - Identify the tasks for SSL configuration on a Mirage system -

Discuss the management functions available in the Mirage Management console - Deploy Mirage to endpoints - Explain the tasks for

capturing and assigning base layers and application layers - Describe methods for performing disaster recovery with Mirage - Outline

how to plan and perform a mass hardware migration with Mirage - Recognize how the file portal is set up and used.

Total Hours: 40.0 clock hours


Potential Certifications: VMware® Certified Professional 6

Prerequisite: MCSA Server 2012, CompTIA Network+, and equivalent work experience

Certification Exams: 1 VMware Certified Professional Exam


• VMware VSphere: Install, Configure, Manage V6.0 - 5 days, 40.0 clock hours


Registration Fee NA

Books and Materials Included


New Horizons Computer Learning Centers of Phoenix www.nhphoenix.com- 38-

Summaries of Courses CompTIA CoursesCompTIA A+ Certification Preparation - 10 days, 80 clock hours or 5 days, 40 hour: This course teaches the knowledge and skills essential for a successful entry-level (6 month’s experience) computer service technician. Students will build on existing user-level knowledge and experience with PC software and hardware to present fundamental skills and concepts they will use on the job. CompTIA Network+ Course - 10 days, 80 clock hours or 5 days 40 hours: In this course students will identify and describe all the major networking technologies, systems, and skill in use in modern PC-based computer networks, and learn information to prepare for the CompTIA Network+.CompTIA Security + Course - 5 days, 40 clock hours: In this course, students will build on your knowledge and professional experience with computer hardware, operating systems, and networks as they acquire the specific skills required to implement basic security services on any type of computer network.CompTIA Advanced Security Practitioner - 5 days, 40 clock hours: This course is targeted toward an IT Professional that has the technical knowledge and skills required to conceptualize, design, and engineer secure solutions across complex enterprise environments.

CompTIA Cloud Essentials - 3 days, 24 hours: Students will learn what cloud computing means from a business and technical perspective, as well as what is involved in moving to and governing the cloud. This course covers: characteristics of cloud services from a business perspective, business value of cloud computing, technical perspective/cloud types, steps to successful adoption, impact and changes on IT service management, and risks

Microsoft Official Curriculum Technical Courses Configuring Windows 8 - 5 days, 40 clock hours: This course provides students hands-on experience with Windows 8. It provides guidance on installing, upgrading, and licensing for Windows 8. Students will learn how to manage storage by creating simple, spanned, and striped volumes, and how to optimize file-system performance. Additionally, they will learn how to manage available disk space by using quotas. Students will work with Windows tools and services to determine the source of performance and reliability issues, and to troubleshoot these issues. Supporting Windows 8 - 5 days, 40 hours: This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting processManaging and Maintaining Windows 8 - 5 days, 40 clock hours: In this course, students learn how to design the installation, configuration, and maintenance of Windows 8. Two unique features of this course are integration of cloud services and Windows Intune. The skills in this course are suitable for small or enterprise environments.Installing and Configuring Windows Server 2012 - 5 days, 40 clock hours: The course is part one of a series of three courses that provide the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment. This course primarily covers the initial implementation and configuration of those core services, such as Active Directory Domain Services (AD DS), networking services, and Hyper-V configuration.Administering Windows Server 2012 - 5 days, 40 clock hours: This course is part two of a series of three courses which provide the skills and knowledge necessary to implement a core Windows Server 2012 Infrastructure in an existing enterprise environment. This course will primarily cover the administration tasks necessary to maintain a Windows Server 2012 infrastructure, such as user and group management, network access and data security.Configuring Advanced Windows Server 2012 Services - 5 days, 40 clock hours: Course 20412 is part three of a three-course series that includes courses 20410 and 20411. The series provides the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment. It primarily covers advanced configuration and service tasks for deploying, managing, and maintaining a Windows Server 2012 infrastructure, and includes identity management, network load balancing, business continuity, disaster recovery, fault tolerance, and rights management. Designing and Implementing a Server Infrastructure - 5 days, 40 clock hours: This course provides you with the skills and knowledge needed to plan, design, and deploy a physical and logical Windows Server 2012 Active Directory Domain Services (AD DS) infrastructure.Implementing an Advanced Sever Infrastructure - 5 days, 40 clock hours: In this course, students will learn how to plan and implement some of the more advanced features available in Windows Server 2012.Implementing a Desktop Infrastructure - 5 days, 40 clock hours: This course provides guidance on planning and deploying desktops by using several technologies such as User State Migration Tool (USMT), Microsoft Deployment Toolkit (MDT), Virtual Desktop Infrastructure (VDI), and more.Implementing Desktop Application Environments - 5 days, 40 clock hours: This course provides students with the skills and knowledge to be able to design, deploy and manage a physical as well as a virtual Windows Server 2012 application management infrastructure.


Microsoft SQL Server CoursesQuering Microsoft SQl Server 2012 - 5 days, 40 hours This 5course provides students with the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2014. This course is the foundation for all SQL Server-related disciplines; namely, Database Administration, Database Development and Business Intelligence. Administering Microsoft SQL Sever 2012 Databases - 5 days, 40 hours: This course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2014 database. The course focuses on teaching individuals how to use SQL Server 2014 product features and tools related to maintaining a database.Implementing a Data Warehouse with Microsoft SQL Server - 5 days, 40 hours: This course describes how to implement a data warehouse platform to support a BI solution. Students will learn how to create a data warehouse with Microsoft SQL Server 2014, implement ETL with SQL Server Integration Services, and validate and cleanse data with SQL Server Data Quality Services and SQL Server Master Data Services.Developing Microsoft SQL Server Dtabases - 5 days, 40 hours: This course introduces SQL Server 2014 and describes logical table design, indexing and query plans. It also focusses on the creation of database objects including views, stored procedures, along with parameters, and functions. Other common aspects of procedure coding, such as indexes, concurrency, error handling, and triggers are also covered in this course.Designing Solutions for SQL Server - 5 days, 40 hours: The focus of this course is on planning and implementing enterprise database infrastructure solutions by using SQL Server 2014 and other Microsoft technologies. It describes how to consolidate SQL Server workloads, work with both on-premises and Microsoft Azure cloud-based solutions, and how to plan and implement high availability and disaster recovery solutions.Implementing Data Models and Reports with Microsoft SQL Server - 5 days, 40 hours: The focus of this course is on creating managed enterprise BI solutions. It describes how to implement multidimensional and tabular data models, deliver reports with Microsoft SQL Server Reporting Services, create dashboards with Microsoft SharePoint Server PerformancePoint Services, and discover business insights by using data mining.Designing Business Intelligence Solutions with Microsoft SQL Server - 5 days, 40 hours: This course teaches students how to implement self-service Business Intelligence (BI) and Big Data analysis solutions using the Microsoft data platform. The course discusses the rationale for self-service BI, and describes how to use Microsoft SQL Server Reporting Services, Microsoft Excel, Microsoft SharePoint Server, and Microsoft Office 365 Power BI to create self-service data models and reports. The course then goes on to describe how to use Windows Azure HDInsight to perform Big Data analysis.Managing Office 365 Identities and Services - 5 days, 40 hours: This course that targets the needs of IT professionals who take part in evaluating, planning, deploying, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologiesCore Solutions of Microsoft SharePoint Server 2013 - 5 days, 40 hours: This course will provide you with the knowledge and skills to configure and manage a Microsoft SharePoint Server 2013 environment. This course will teach you how to configure SharePoint Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your SharePoint server deployment.Advanced Solutions of SharePoint Server 2013 - 5 days, 40 hours: This five-day course examines how to plan, configure, and manage a Microsoft SharePoint Server 2013 environment. Special areas of focus include implementing high availability, disaster recovery, service application architecture, Business Connectivity Services, social computing features, productivity and collaboration platforms and features, business intelligence solutions, enterprise content management, web content management infrastructure, solutions, and apps.Monitoring and Operating a Private Cloud - 5 days, 40 hours: This course describes how to monitor and operate a cloud with Microsoft System Center 2012 R2. This course focuses on how to manage and administer a cloud environment, and it describes how you can monitor key infrastructure elements and applications that run within a cloudConfiguring and Deploying a Private Cloud - 5 days, 40 Hours: Produce a high-level design that accounts for requirements for cloud environments. Configure and deploy the cloud fabric. Configure a PXE server, an update server, and a software update baseline. Configure Microsoft Server Application Visualization (App-V) . Allocate resources to a cloud and grant access to a cloud. Deploying Windows Devices and Enterprise Apps - 5 day, 40 hours: This course describes how to assess operating system and application deployment options, determine the most appropriate deployment strategy, and then implement a lite-touch or zero-touch deployment solution for Windows devices and apps.

Managing Enterprise Devices and Apps -5 Days, 40 hours: This course will learn day-to-day management tasks including how to manage software, client health, hardware and software inventory, applications, and integration with Microsoft Intune. You also will learn how to optimize System Center 2012 Endpoint Protection, manage compliance, and create management queries and reports.


Microsoft Application CoursesMicrosoft Windows – Part 1 – 1 day, 8 hours: Students explore its interface, identify the different components, customize the desktop, manage files, use the tools and programs and browse the Internet

Microsoft Windows – Part 2 – 1 day, 8 hours: Students will familiarize themselves with the advanced customization techniques and work with applications and programs in Windows. In addition to this, students will also work with Internet Explorer.

Microsoft Excel Part 1– 1 day, 8 hours: In this course, students will use Microsoft Office Excel to create spreadsheets and workbooks that they can use to store, manipulate, and share data.

Microsoft Excel Part 2 – 1 day, 8 hours: This course builds upon the foundational Microsoft Office Excel knowledge and skills you’ve already acquired and sets you on the road to creating advanced workbooks and worksheets that will deepen your firm’s business intelligence.

Microsoft Excel Part 3– 1 day, 8 hours: Students will learn about some of the more advanced features of Excel including automating common tasks, auditing workbooks to avoid errors, sharing data with other people, analyzing data, and using Excel data in other applications.

Microsoft Word Part 1 – 1 day, 8 hours: In this course, you’ll learn how to use Word to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

Microsoft Word Part 2– 1 day, 8 hours: In this course, students will create complex documents and build personalized efficiency tools using Microsoft Office Word.

Microsoft Word Part 3– 1 day, 8 hours: The student will learn to collaborate on complicated documents and manage how the documentsare accessed and distributed. Advanced features of Word enable you to revise, manage, and secure your business documents.

Microsoft Outlook Part 1 – 1 day, 8 hours: In this course, you will explore the Outlook interface, manage Email communications, Calendar, Contacts, create Tasks and Notes for yourself and customize the Outlook interface to serve your own personal needs.

Microsoft Outlook Part 2– 1 day, 8 hours: In this course, students will explore the advanced features provided with the Outlook interface, such as advanced message, calendar, and contacts management.

Microsoft PowerPoint Part 1 – 1 day, 8 hours: Using the vast array of features and functionality contained within Microsoft Office PowerPoint, students will gain the ability to organize content, enhance it with high-impact visuals, and deliver it with a punch.

Microsoft PowerPoint Part 2– 1 day, 8 hours: In this course, students will enhance their presentation by using features that will transform it into a powerful means of communication. They will customize the PowerPoint interface to suit the requirements and use features to create presentations.

Microsoft Project - Part 1 1day, 8 hours: In this course, students will create and manage a project schedule using Microsoft® Project.

Microsoft Project - Part 2 1 day, 8 hours: In this course, Students will manage and customize project plans during the implementation stage of a project.

Microsoft Access Part 2– 2 days, 16 hours: Students will expand their knowledge of Microsoft Access to include relational database design, writing advanced queries, structuring existing data, sharing data across applications, and customizing reports.

Microsoft Access Part 1– 2 days, 16 hours: In this course, students will learn how to use Access to manage your data, including creating a new database, constructing tables, designing forms and reports, and creating queries to join, filter, and sort data.


Cisco CertificationInterconnecting Cisco Networking Devices, part 1 (ICND1) - 5 days, 40 clock hours: This course focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a WAN and implementing network security. Interconnecting Cisco networking Devices, part 2 (ICND2) - 5 days, 40 clock hours: This course focuses on skills and knowledge necessary to install, operate, and troubleshoot a small to medium-size branch office Enterprise network, including configuring several switches and routers, connecting to a WAN and implementing network security.Implementing Cisco IOS Network Security (IINS) - 5 days, 40 clock hours: Students will focus on comprehensive security policies and how they affect networks, and perform tasks to secure the office network using Cisco IOS security features through web-based GUIs and the command-line interface on the Cisco routers and switches.Implementing Cisco IP Route - 5 days, 40 hours- Planning Routing Services, Implementing an EIGRP based Solution, Implementing a Scalable Multi-area Network OSPF-Based, Implementing an IPv4-Based Redistribution Solution, Implementing Path Control, and Connect an Enterprise Network to an ISP Networks.Implementing Cicso Switch Network- 5 days, 40 hours Implementing an IPv4-Based Redistribution Solution, Implementing Path Control,Connect an Enterprise Network to an ISP Networks, Implementing Spanning Tree,Implementing Inter-VLAN Routing, Implementing a Highly Available Network, mplementing Layer 3 High Availability, Minimizing Service Loss and Data Theft in a Campus Network, Troubleshoot and Maintaining Cisco IP Network - 5 days, 40 hours Planning Maintenance for Complex Networks, Planning Troubleshooting Processes for Complex Networks, Maintenance and Troubleshooting Tools and Applications, Maintaining and Troubleshooting Campus Switching-Based Solutions, Maintaining and Troubleshooting Routing-Based Solutions, Maintaining and Troubleshooting Network Security, Maintaining and Troubleshooting Integrated, Complex Enterprise Networks Other CoursesCertified Ethical Hacker - 5 days, 40 clock hours: This class will immerse the student into an intera ctive environment where they will be shown

how to scan, test, hack and secure their own systems. Students then learn how intruders escalate privileges and what steps can be taken to secure a systemCertified Information Security Manager (CISM) - 5 days, 40 clock hours: In this course, students will establish processes to ensure that information security measures align with established business needs. Areas of Information Security covered will include Governance, Risk Management, Program Development, Implementation, and Management. Students taking this course should have professional experience, or requisite training and/or certifications in security. Certified Information Systems Security Professional (CISSP) - 5 days, 40 hours: This course is intended for experienced IT security-related practitioners, auditors, consultants, investigators, or instructors, including network or security analysts and engineers, network administrators, information security specialists, and risk management professionals, who are pursuing CISSP training and certification to acquire the credibility and mobility to advance within their current computer security careers or to migrate to a related career. Through the study of all 10 CISSP CBK domains, students will validate their knowledge by meeting the necessary preparation requirements to qualify to sit for the CISSP certification exam. The CISSP exam is intentionally difficult and should not be taken lightly. Even students with years of security experience should assume that they will have additional study time after class. Because the domains are so varied, it is unlikely that any one student will have experience in all 10 domainsComputer Hacking Forensic Investigation (CHFI) - 5days, 40 hours: This course will provide participants the necessary skills to identify an intruder's footprints and to properly gather the necessary evidence to prosecute in the court of law. Students will learn the systematic and careful identification of evidence in computer related crime and abuse cases. This may range from tracing the tracks of a hacker through a client’s systems, to tracing the originator of defamatory emails, to recovering signs of fraud.ITIL Foundtion 2011 Edition Information Technology Infrausructure Library -(ITIL) contains approaches to IT Service Management,

introduces the Information Technology infrastructure Library as an IT Service Frame work. Describes and Defines Components.Lean Six Sigma Black Belt - 5 days, 40 hours: Includes the Introduction to Lean Six Sigma , Define, Measure and Analyze Phases, Improve and Control Phase and the Black Belt Test Lean Six Sigma Green Belt - 3 days, 24 hours: Includes the Introduction to Lean Six Sigma , Define, Measure and Analyze Phases, Improve and Control Phase and the Green Belt Test Linux+ -5 days, 40 hours: Students will acquire the skills needed to install and support one or more distributions of the Linux operating system and learn information and skills that will be helpful as you prepare for CompTIA® Linux+™ Powered by LPI exams.Project Management Professional (PMP) - 5 days 40 clock hours - In this course, students will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI®) to successfully manage projects.VMware VSphere: Install, Configure, Manage V6.0 – 5 Days, 40 clock hours – In this course, students will explore new features in VMware® vCenter Server™ 6.0 and VMware ESXi™ 6.0 Students will learn how to install VMware vSphere® 6.0 and how to upgrade from vSphere 4.x to vSphere 6.0.Microsoft Courses are numbered after the Official Microsoft curriculum; Cisco and CompTIA courses are numbered after Element K curriculum


Cisco Collaboration Voice Program CoursesImplementing Cisco Collaboration Devices (CICD) - 5 days, 40 clock hours: This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. Describes the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Implementing Cisco Video Network Devices, Part 1 (CIVND1)- 5 days, 40 clock hours: The CIVND1 course teaches students the characteristics of video solutions and how to assess requirements for successful implementation of a video solution. The course describes the characteristics of a video solution and enables students to evaluate the general requirements for video deployments such as codec options, media formats, protocols, network impact, high-level architectural components, interactions, and environmental considerations.

Implementing Cisco Video Network Devices, Part 2 (CIVND2)- 5 days, 40 clock hours: The Implementing Cisco Video Network Devices, Part 2 (CVIND2) course will provide students with the necessary knowledge and skills to implement various Cisco Collaboration endpoints in converged Cisco infrastructures. It covers a range of Cisco Collaboration solutions and enables students to implement and troubleshoot Cisco Unified Communication This course also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way

Implementing Cisco IP Telephony and Video Part 1 (CIPTV1)- 5 days, 40 clock hours: Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution Lab exercises included in the course help learners to perform post installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS

Implementing Cisco IP Telephony and Video Part 2 (CIPTV2)- 5 days, 40 clock hours: Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call admission control, integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series.

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)- 5 days, 40 clock hours: Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources

Implementing Cisco Collaboration Applications (CAPPS) - 5 days, 40 clock hours : Integrating Cisco Unified Communications Applications (CAPPS) v1.0 is a five-day course that prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

New Horizons Computer Learning Centers of Phoenix www.nhphoenix.com- 43-

Healthcare Information Management Specialist Specific Courses1011 Medical Office Procedures and Administration This course will introduce the student to the Health Care industry. Modules include Professional Behavior, Communication, Law and Ethics, Law and Medicine, Daily Operations, Telephone Techniques, Appointment Scheduling, Correspondence, Computers, HIPPA Regulations, Records Management, Information Management, Basics of Coding, Health Insurance Basics, Professional Fees, Accounting and Bookkeeping, Banking and Financial Management, Practice Management, Marketing and Customer Service.

1012 Automated Medical Office –This course will introduce the student to software used within the Medical Field and provide the skill set and knowledge of working with medical software programs. Added demonstration of tasks provides a better understanding by utilizing many different fields within one program. The goal is to not understand this particular program but to understand its overall functions and knowledge of terms. Modules include The Information Cycle, Setting up a Practice, Registering Patients, Setting Appointments, Billing, Posting, Running Reports, and advanced functions.

1013 Microsoft Project 1, 2, & 3 and Microsoft Word 1, 2 & 3 see discriptions under Microsoft coiurses on next page

1014 Human Anatomy, Physiology & Medical Terminology – In this module of Anatomy & Physiology with Medical Terminology, you will be discovering the wonderful diversity of our body systems while learning about the medical language that is used to describe it. This module will provide you with a better understanding and working knowledge of medicine that is required in dictation and translation of medical records used for multiple purposes and job duties in the medical field. Modules include Medical Terminology, Organization of the Body, Suffixes and Appendices, Prefixes and Appendices, Digestive System, Pathology & Diagnostic Testing of the Digestive System, Urinary System, Female Reproductive System, Male Reproductive System, Nervous System, Cardiovascular System, Respiratory System, Blood System, Lymphatic and Immune Systems, Musculoskeletal System, Integumentary System, Sensory Organs, Endocrine System, Oncology, Radiology and Nuclear Medicine, Pharmacology, and Psychiatry.

1015 Insurance Billing and Coding Essentials - This course has four units with specific information that covers the skill set and knowledge required to fulfill a position as an Insurance Billing Specialist. This will include ICD9, ICD10, & CPT coding, billing and reimbursement processes and understanding insurance companies. The Insurance and Billing Career, HIPPA, Health Insurance basics, Medical Record Documentation, Diagnostic Coding, Procedural Coding, Health Insurance Claim Form, Electronic Data Exchange, Claim Reimbursement, Fees, BCBS, Managed Care, Private Insurance, Medicare, Medicaid, TRIcare, CHAMP, Workers Compensation, Disability Income Insurance.

1017 Pharmacy Technician Principles -This course has two units designed to train you in medication order processing, inventories, compounding, packaging, use of a prescription balance, HIPAA privacy act and computers. Upon completion of the course, you will have knowledge and skills in the areas of drug regulation and control, formulation, pharmaceutical terminology, and units of measurement. Modules include Pharmacy History, The Career, The Setting, Legal and Ethical Issues, The Terminology, Common Drugs and their Uses, Biopharmaceutics, Drug Activity, Drug Routes and Formulations, Pharmacy Equipment, Financial Issues, Inventory Management, Fractions, Metric System, Ratio and Proportions, Pharmacy Management Software, Dosage Calculations, Safety and Aseptic Measures, Tablets and Capsules, Liquid Prescriptions, Parenterals, Insulin and Syringes.1018 Electronic Health Records - The Electronic Health Records module provides students with the skills and expertise needed for the development and maintenance of electronic health records in both facility and private practice environments. Ethical, legal, and regulatory requirements will be covered along with training in hands-on EHR software, HIPAA compliance, confidentiality and security, appointment scheduling, the administrative and reimbursement usage of the EHR, and much more.The module includes additional software that allows the student to become familiar with an EHR program (Practice Partner) that is currently used in many office environments. A combination of Lab Exercises and Instructor Demonstrations provide you with the tools needed to become skilled at this EHR software program, and prepare you to enter the workplace with critical software experience specific to your chosen field


Summary of ProgramsName of Program Clock Hours Tuition

80 or 40

160

80

40

120

24

192

24

64

40

A+ Certification Technician Program

Advanced Security Expert Training

CCNA Routing and Switching

CCNA Security

CCNP Routing and Switching

Cloud Essentials Administrator

Cisco Collaboration Voice Program

Electronic Health Records and Reimbursement Specialist

ITIL V3 Foundations

Lean Six Sigma Training

Linux+

MCSA: SQL Server

MCSA: Windows 8

MCSA: Windows Server

MCSE: Enterprise Devices & Apps

MCSE: Private Cloud

MCSE: SharePoint

Medical Front Office and Electronic Health Records

Medical Front Office Assistant and Administration

Microsoft Office Specialist

Network + Career Training Program

Network Security Administrator Specialist

Pharmacy Technician Training

Project Management Professional

Security+ Administrator Career Training Program

Security Professioanl Career Training

VMWare Training VCP

160

192

80

192

120

200

120

112

80 or 40

40

192

520

40

160

40

120

$3,500.00 or $2,495.00

$11,195.00

$6,300.00

$3,150.00

$9,450.00

$2,250.00

$4,500.00

$6,750.00

$11,250.00

$6,750.00

$4,000.00

$3,000.00

$3,500.00 or $2,495.00

$30,195.00

$4,000.00

$4,000.00

$2,495.00

$11,745.00

$3,950.00

$9,000.00

$4,000.00

280

$4,000.00

$2,100.00

$5,600.00

$2,250.00

$6,750.00

$23,250.00


Veterans Additional requirements for

EDUCATIONAL PERFORMANCE POLICIES & OBJECTIVES PERFORMANCE REQUIRED OF STUDENTS

In order to prepare our students for basic on-the-job preferred conduct and performance standards, New Horizons sets minimum expectations for classroom conduct, attendance and dress. Each student’s attitudes, behavior and decorum will have a direct effect on success at school and in the job market.

Students must:• Act in accordance with the School Catalog and its rules of Student Conduct.• Prepare for technical classes by pre-reading.• Arrive promptly.• Attend their scheduled classes.• Participate in classroom activities.• Complete exercises and labs.• Read, re-read and study course materials.• Complete all assignments.• Study other resources indicated.• Prepare for their career.

ARRIVAL TIME

Students should arrive 15 minutes before class start time. Students arriving more than 15 minutes after a class has begun will be shown as tardy. Late arrivals are disruptive to the class in progress, and students arriving more than 15 minutes after a class has begun could be denied access.

ATTENDANCE, ILLNESS, ABSENCE, AND TARDINESS

Attendance is not only an essential ingredient for academic achievement, but it is also a fundamental building block for success in your career training program. Successful completion of programs requires an 80% attendance rate. If a student misses more than 20% of the total clock hours for total program, a Certificate of Completion will not be awarded. If an absence or tardy is absolutely necessary, we require that you notify us by calling The Front Office at your local campus on or before the date(s) in question.

Students who do not achieve satisfactory attendance will earn a grade of fail and will be required to repeat the course and pay the tuition rate applicable at the time of repetition. Absences will include tardiness or early departures. Class attendance will be monitored daily. Program attendance will be reviewed weekly. Students falling below the 80% attendance requirement will be counseled. If a student falls below 80% attendance rate for two consecutive courses/classes or the 80% of the total clock hours for the entire program they will be terminated from the program.

In the anticipation of a late arrival or absence, including illness, students should notify the Computer Learning Center office in advance; except in the event of medical emergency, in which case notification is to be made as soon as possible. To have a late arrival or absence considered an excused tardy or absence, provide details to be taken into consideration. (Never assume a tardy or absence is excused unless that is explicitly stated.) Failure to comply with the notification policy will result in an “unexcused absence”.

For Veteran students: Students using benefits under Chapter 1606, 1607, 30, 31, 35, and 33 will be granted excused absence for extenuating circumstances only. Excused absences will be substantiated by entries in the student’s file. Early departures, class absence, tardiness for any portion of a class period will be counted as ½ day of absence. Students exceeding three days of unexcused absences in a calendar month will be terminated from their VA benefits for unsatisfactory attendance. The attendance record will be retained in the veteran’s file for USDVA and SAA audit purposes.


SATISFACTORY ACADEMIC PROGRESS

Students are required to make satisfactory academic progress throughout the program. Progress will be assessed after each class period in a student’s program. Students at risk of not meeting Satisfactory Academic Progress will be counseled immediately on the following criteria:

1. Students must meet the minimum attendance requirement for the individual courses of 80%. 2. Student must attend a minimum of 80% of the total program hours3. Student must have successfully completed a minimum of 80% of all required class work including labs, exercises, quizzes, and tests.

Veteran Students using GI Bill Benefits who are unable to meet or fall below the 80% completion rate in any one of the above three area will be terminated for the program.

CREDITS

New Horizons is a clock hour school and does not offer credit for classes completed.

GRADING

New Horizons of Phoenix grades students on a Pass / Fail scale. New Horizons does not issue letter grades. A grade of Pass is issued to students who: • Demonstrated the ability to follow instructions (step by step processes) during lab and assigned course assignments• Demonstrated the technical skills taught in class by satisfactorily completing assigned lab and course assignments• Successfully completed assignments, labs, quizzes, and exams as assigned by instructors• Meeting minimum attendance requirements as outlined in the New Horizons CLC of Phoenix Attendance Policy

Students who achieve a grade of “Pass” will receive a Certificate of Completion for each class. Students not meeting the requirements listed above will be issued a grade of “Fail”

CERTIFICATE OF COMPLETION

Each student meeting the program completion requirements will be awarded a New Horizons Certificate of Completion stating that the student has successfully completed the particular program in their area of study and meet the following criteria:1. The student has completed all of the courses, required course work, labs, quizzes, and/or tests in their program.2. The student has met the program and school attendance requirement.3. If applicable, the student has passed all certifications (if required in their program) prior to graduation.

RULES OF CONDUCT

Professional conduct, appropriate to a business environment, is expected at all times, as in the workplace. This approach best prepares you for success in the work environment, and serves to create an upbeat and professional environment in which you can enjoy your learning experience. Unacceptable behaviors include, but are not limited to the following:

• Violation of copyright laws including copying classroom software• Breeching New Horizons computer network security • Disclosure of New Horizons’ business methods and internal systems to unauthorized individuals and/or companies • Borrowing equipment without written authorization from the School Director• Theft or any other crime against New Horizons, it’s employees or students• Failure to take direction or follow instructions concerning classroom or lab processes• Excessive tardiness or absence• Inappropriate comments or verbal abuse of any person• Physical abuse/misuse of any property or person• Inappropriate use of the Internet, use of unauthorized sites, access to or downloading offensive and/or objectionable material, • Internet browsing or playing games during class or other learning times• Inappropriate or revealing dress • Disrupting the work or concentration of others• Failure to follow directions from Faculty, the School Director, or Computer Learning Center Management

New Horizons Computer Learning Center reserves the right to determine, at its sole discretion, what constitutes acceptable and unacceptable behavior. New Horizons reserves the right to determine, at its sole discretion, any actions to take in response to unacceptable behavior up to and including withdrawal from the school.


ACCEPTABLE USE POLICY

The Acceptable Use Policy governs the use of the school’s computer equipment and its Internet connectivity. The Computer Learning Center computers are dedicated to career training use only and are to be used only as directed.

1. Students will not download onto New Horizons Computer Learning Center computers, understanding that to do so could cause liability for damage or injury to Company intellectual or electronic assets or property.

2. Students will not install software or connect USB devices or media (floppy disks, etc.) to New Horizons Computer Learning Center computers without prior approval from instructors or the Director of Education.

3. Students will use the Internet for class-related purposes.

4. Students will not play computer games, engage in instant messaging, or visit social networking web pages during class or on breaks while using New Horizons Computer Learning Center computers. Personal computers are allowed in the center, but use of the computer is restricted to non-class time use only.

Students will access only sites authorized by the instructor, and will not participate in sharing certification exam questions or access sites that claim to do so.

Physical Campus, Phoenix, AZ

4710 East Elwood Street, Suite 20 Phoenix, AZ 85040

Phone: 480-736-9300

of Phoenix

Documents

New Horizons Computer Learning Centers of Phoenix State... · Program Catalog New Horizons ... A+ Certification Technician Program or A+ Certifiction Fast Track Technician Program