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Supporting Internet Explorerin Windows XP

Lesson Eleven

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Objectives

• Configure and troubleshoot Internet Explorer

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Configuring Internet Explorer

• Configuring General Settings– Internet Options

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Internet Options

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Exam Tip

• Make sure that you understand how to delete temporary Internet files by using Disk Cleanup and from within Internet Explorer.

• Experiment with the various settings that govern temporary files to make sure that you understand their use.

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Configuring Content Settings

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Caution

• You should not use AutoComplete when the computer is located in a nonsecure environment, such as a break room, lunchroom, or kiosk; or when two or more people share a computer and computer account.

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Configuring Connection Settings

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Configuring Program Settings

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Configuring Advanced Settings

• Description of each settingis listed on pages 12-14

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Configuring Security Settings

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Configuring Privacy Settings

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Note

• Cookies can also store personally identifiable information such as a name, e-mail address, telephone number, or even a person’s marital status.

• However, websites gain thisinformation only by asking for it outright.

• Make sure that users know that cookies cannot obtain any personally identifiable information from them unless they specifically provide it.

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Practice:

• Configure Internet Explorer– Page 11-19

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Troubleshooting Internet Explorer Problems

• Resolving Common User Requests– Missing Toolbar, Links Bar, or Status

Bar

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Locked Toolbar

• On the same menu

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Personalizing the Favorites Menu

• Under the Organize Favorites

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Personalizing the Favorites Menu

• To disable or enable:

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Importing and Exporting Internet Favorites

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Using AutoComplete

• You should not use AutoComplete when the computer is located in a nonsecure environment, such as a break room, lunchroom, or kiosk; or when two or more people share a computer and computer account.

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AutoComplete

• To Enable or Disable

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Using Default Search Actions

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Script Errors

• Enabling and Disabling Script Debugging

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Download Complete Notification

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Resolving Problems with Viewing Web Pages

• Screen Resolution• Cookie Handling

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The Information Bar

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Sounds, Videos, and Pictures

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Invalid Page Faults

• Invalid page faults can be represented in Internet Explorer by several different types of errors, including the following:– An actual invalid page fault error– Iexplore.exe has generated errors and

must be shut down– The page could not be displayed– Could not open the search page– An access violation occurred in

MSHTML.DLL

• Steps to troubleshoot on page 11-32

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Summary

• Case Scenario– Page 11-33

• Troubleshooting Lab– Page 11-34

• Key Points• Key Terms

– Page 11-36