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ncca The official journal of the National Carpet Cleaners Association
newslink
Features:
Carpet Cleaners Carnival
Damage Correction
August 2013
Published monthly by:The National Carpet Cleaners Association,62c London Road, Oadby, Leicestershire, LE2 5DH.Tel: 0116 271 9550E-mail: Website:
Nikki Law
Keith Robertson
Nikki Law
Paul Pearce
Keith Robertson
Nigel Lay
Glyn Charnock
Martin Johns
Denise Pitt
Rob Whitbread
Christian Ramsey
Billy Russell
Allan Simmons
www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_
Editor
Editor in Chief
Design Editor
President/Technical Director
Vice President/Marketing Director
Vice President/Events Director
Member Liaison Director
Assistant Membership Director
Franchise Liaison Director
Corporate Liaison Director
Training Director
Co-opted Director
Co-opted Director
03
12
14
18
20
22
26
28
From the editor - The Carpet Cleaners
Carnival 2013
Forgotten spills
Guarantees - liability or selling tool?
Damage correction
How much for fuel?
Volatile organic compounds (VOC’s)
Tour of the National Trust Conservation
Studio, Norfolk
Asbestos in domestic buildings
Hand-arm vibration syndrome (HAVS) -
protecting your workers
16
Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.
©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.
Contents
newslink page 2
newslinkpage 3
Nicky LawNewslink Editor
Continued on next page
The event will again be held at
Wicksteed Park, which has been
ideal for the CCC due to its
combination of facilities for both
business and pleasure along with
the central location and easy
motorway access. The newly
refurbished Wicksteed Pavilion will host the
exhibition and the Association will be arranging
activities and entertainment throughout the
event. Visitors will also have access to the
parklands, fairground and other
features/attractions in the 147-acre site.
The Carpet Cleaners Carnival exhibition will
feature some of the biggest names in the
industry, and a new feature being introduced for
the 2013 CCC is the opportunity for exhibitors to
demonstrate equipment. Feedback from visitors
at the previous events asked to see more working
machinery along with the chance of hands-on
testing. The Association has responded by
arranging several areas within the hall where
machine demonstrations will be ongoing and
members will have the opportunity to get to grips
with equipment, compare machines and test out
any items they may be interested in.
The 2013 Carnival will be following our previous
concept of an event for carpet cleaners and all
The NCCA Carpet Cleaners CarnivalSaturday 14th September 2013
Don’t miss the carpet cleaning event of the year!
n less than two weeks' time the third annual
Carpet Cleaners Carnival will be running in I Kettering.
Following the overwhelming success of the
inaugural CCC in 2011 and the expanded event last
year, we are proud to offer an opportunity for the
industry to get together in an informal and family-
friendly, yet still business focused environment.
The Event
The Venue
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Organised by the NCCA
FREE Entry
Open to Everyone
Family Friendly Format
Networking Opportunities
Supplier Exhibition
Supplier Demonstrations
Hands-on Opportunities
Equipment for Sale
‘Other Interest’ Stalls
Fun Games and Activities
Ideal Venue for Fun Day Out
Beautiful Grounds and Gardens
FREE Attractions
Discounted Entry to Fair
Camping Facilities On-Site
Easy Access from Motorway
FREE parking
members who will be visiting need to register with
the NCCA office in advance to receive the relevant
passes and vouchers. Entry also allows access to
Wicksteed Park grounds, play area and lakeside,
but if any attendees would like to enter the
fairground/rides there is a small charge for a
wristband. The NCCA has negotiated some
substantial discounts for families wanting to make
use of the feature attractions at Wicksteed. In
order to qualify for the discounts however, pre-
registration is essential. Please visit:
to confirm your
attendance.
We look forward to seeing you there.
www.ncca.co.uk/ccc.php
Who will be there?as machinery, their products include: carpet
cleaning chemicals and protectors, hard floor
cleaners and protectors, speciality rug cleaning
products, leather care products, safety equipment,
spraying equipment and hard floor cleaning
accessories and hoses.
Alltec are also able to service a wide range of
portables and truck mounts with an expert
workshop team, ensuring minimal downtime on
your machinery; in addition, free 'over the phone'
diagnostics and advice is always available.
Continued from previous page
newslink page 4
the family. Along with the exhibition, the event
will feature women's interest and entertainment
areas, providing attractions and activities for
everyone in attendance. Visitors of all ages can
take advantage of the many games and
competitions in the entertainment area including
a treasure hunt, hoopla, playing-card tombola and
character and catchphrase game. There will also
be a Magician putting on a number of short
shows, a craft area and an opportunity for your
kids to have their faces painted.
The Carpet Cleaners Carnival remains completely
free to attend including parking, however all
ALLTEC NETWORK
Originally
established in
1980, Alltec Network has always been a market
leader in Carpet & Upholstery Cleaning products,
training and support for the smaller
'owner/operator' as well as being dedicated to the
growth of the soft furnishing and floor-care
industry.
Under new ownership for the past year, their
range is wider and more diverse than ever. As well
newslinkpage 5
product innovation and they are passionate about
supporting customers and the trade associations
to which they belong.
Tel: 01274 597333 E:
Web:
CHEMSPEC LIMITED
Chemspec Limited will be showing various
machines and consumables for restoration and
maintenance of stone surfaces.
Tel: 01784 259814 E:
CLEANING SYSTEMS UK
Cleaning Systems UK have been supplying the
trade for almost twenty
five years. The company
was established by
Sandy Pearson back in 1989 to create a 'one-stop
shop' for professional cleaners.
Their CSUK & Absolute Floorcare divisions are
still active out in the field handling over
1,000,000m² of carpet and floor restoration and
maintenance per annum. This assures their advice
to customers is based on current, practical
experience, tested first-hand in live situations.
Nationwide distribution for Chemspec Europe,
Prochem, Craftex, HOS Orbot, Cimex, Powr-
Flite/CFR, Sebo, Wirbel, not to mention extensive
ranges of floorcare products, is handled by their
4000sq.ft showroom/warehouse and newly built
training facility forty five minutes from Edinburgh.
As sole importers of the Releasit range of low
moisture encapsulation cleaning products, Jamie
Pearson and Craig Manson will be on hand at the
Carnival to discuss all aspects of 'Encap' cleaning.
Not only how it can be used with your existing
www.chemspec-europe.com
Continued on next page
It's your one-stop-shop for all your carpet and
hard floor cleaning needs!
Tel: 01763 208222
E: Web:
BNI NETWORKING
BNI is the most successful business networking
referral organisation in the world.
They have over 13,000 members in
the UK and Ireland alone, passing
680,000 referrals worth over £300
million every year! It is quite literally the best way
to build a better business.
BNI allows only one representative from each
trade or profession to join any BNI group. This
means you can lock out your competition,
ensuring you receive 100% of all new business.
Working together, BNI members achieve incredible
results, growing their business in ways they could
never accomplish alone.
CHEMSPEC EUROPE LTD
Chemspec
Europe will be
exhibiting at
the CCC 2013, loaded with literature and ready to
show visitors a selection of their pioneering,
problem solving products. Highly experienced
technical staff are looking forward to seeing
customers and shaking hands with old and new
friends.
Chemspec Europe and Dri-Eaz UK recently
became part of the same group, so there will also
be a selection of Dri-Eaz equipment at the CCC.
Chemspec have been manufacturing carpet and
upholstery cleaning chemicals since 1968. They
love helping to solve industry challenges through
[email protected] www.alltec.co.uk
cleaners. Now, with hundreds of users, there is an
edition to suit every size of business, from owner-
operators through to multi-van operations with
admin office support staff.
So if you want to free up time by reducing and
streamlining your administration, and want more
money by marketing more effectively, this could be
the solution for you.
Tel: 01405 813665 E:
Web:
CROTCHET & CRAFTS
Crochet and Crafts are a three-sister
team who love to make crochet
items and jewellery.
Their beautiful collection of hand-
made crafts includes crocheted items such as
jackets, blankets and hats for babies, as well as
headbands, bags, purses, scarves, flower hairclips,
keyrings and items for the home such as candle
holder covers. They have also just finished making
some lovely owl doorstops and hanging hearts
from felt and wool.
Their collection also includes a wonderful
selection of jewellery including Pandora style
bracelets, Shamballa bracelets, glass and natural
stone necklaces, earring and bracelet sets,
Shamballa watches and even watches on keyrings.
So, if you're stuck on gift ideas, or simply fancy
treating yourself to something gorgeous, then
come and visit their stand at the CCC this year.
For a sneak preview you can find them on
Facebook at:
www.getbookedup.com
www.facebook.com/elaineashbycrafts
newslink page 6
equipment or specialist units such as the HOS
Orbot and Cimex CR48, but how it will improve
your results on commercial carpet and more
importantly your profits. Make sure to stop by and
pick up your free sample pack of the Releasit
range from them. If you are around on Friday
evening make your way to the Wicksteed camping
area and share an informal pre-show Beer and
BBQ with the guys, the Kirstys Kids team and other
industry professionals.
Tel: 01334 656787.
E:
Web:
CLIENT DATABASE MARKETING SOLUTIONS
Software developed by marketing award winning
carpet cleaners that helps businesses of every size
market better, quote clearer and book more.
The developers of this product still run their own
carpet cleaning company and, with over twenty
three years in the industry, they know the
challenges of running a successful business, that's
why they developed this software… to make it
easier.
They've grown and streamlined their own carpet
cleaning business into a multi-van operation with
admin staff by using the marketing tools built into
the software.
Other carpet cleaners could see what a
difference it had made to the developers'
business, especially in terms of an increase in their
return on advertising spend and the reduced
administration, and in 2006, in response to the
interest the product had created, a decision was
made to start selling the software to other
www.cleaningsystems.co.uk
Continued from previous page
newslinkpage 7
FUN FACES
Fun Faces has been
established for over
twenty years, providing
face painting, balloon
modelling and
temporary tattoos for all
events, ranging from small birthday parties to
corporate fun days.
In 1995 Fun Faces joined “FACE”, the association
of professional face painters and over the past
twenty years, company owner, Stephanie Farwell,
has won numerous competitions with her artwork,
has appeared on TV and has even painted
celebrities.
Based in Coalville, Leicestershire, Fun Faces are
fully insured and enhanced CRB checked.
All their artists thoroughly enjoy their work and
guarantee to provide a memorable experience for
any event.
All the products used are FDA approved and
cleanliness is always a priority.
Tel: 01530 456 733 or 07946 278 424
E:
Web:
HERTS HEALING & CRAFTS
Herts Healing has been established for over seven
years and offers a range of
complementary therapies to
suit everyone. Their range of
treatments include:
Aromatherapy, Bach Flower
Remedies, Colour Therapy,
Indian Head Massage, Thai Foot
Massage, Japanese Face Massage, Reiki,
www.fun-faces.co.uk
Therapeutic (Swedish) Massage, Lymphatic
Drainage Massage, Massage in Pregnancy and
Hopi Ear Candles.
They also produce a range of crafts including
lavender bags, matching bottled oil and candle
gift sets, cushioned car headrests in 'Liberty'
prints and other fabrics (with essential oils to
keep you awake on long journeys) and fun
lavender mug coasters, ideal for gifts.
The company was founded by Janet Flowers,
who is a member of the Complementary
Therapists Association. Shortly after moving to
Northamptonshire, Janet set up the Shires Group
of Holistic Practitioners to raise awareness of
therapies and their benefits in the area as well as
provide a means of support to other therapists.
See: www.shiresholistics.co.uk
Janet is also a member of the Northamptonshire
Chamber of Commerce, the Federation of Small
Businesses and has been a member of the
Welwyn and Hatfield Complementary Practioners
Group.
Herts Healing believe that the time you spend
with them is 'Your Time', so why not come and
visit them at the Carnival this year for some
relaxation and recuperation.
Tel: 01933 398744.
E:
Web:
JOHN MARTIN (MAGICIAN)
John, an experienced magician,
will be there to entertain you with
his excellent magic tricks during a
number of shows throughout the day.
www.hertshealing.com
Continued on next page
significant contribution and selfless
determination during her life's work of caring for,
personally nursing, and working to alleviate the
suffering of the world's children, which included
Kirsty operating on her own in Africa.
The Trust known as Kirstys Kids was formally
opened in 2010, at a ceremony by MSP Dave
Thompson at Craiglea Lochailort, to pay tribute to
Kirsty's work and achievements during her young
life.
kirstyskids.org has:
Helped around 150 children in the UK who have
short life expectancy or
serious life limiting illness.
Provided specialist beds for
Children's Hospice Scotland.
Provided light and sound
sensory equipment for
assisted needs children.
Provided Clown Doctors, specialist
psychologists who are trained to get the
children who are in despair to learn to cope and
laugh.
Been able to send children to special camps
where they learn to cope with their situation
and share fun times with other children in the
same situation.
The charity seeks to improve the lives of children
around the world by interacting with
Government's at the highest level. A recent
example of this is John's trip to Moscow earlier
this year. Using a tiny 10hp motorbike, he
travelled across the Arctic Circle to within 650
miles of the North Pole unaided, with no
supporting vehicles, living a humble minimal
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newslink page 8
Continued from previous page
KIRSTYS KIDS
Kirstys Kids goes beyond being a non-profit making
charity, it is a fully registered National charity
where everyone is an unpaid volunteer. Every cost
incurred in respect of travelling expenses, admin,
overheads and expenses to run the organisation is
met by the volunteers themselves.
Jan and John are the Directors/Chief Executive
Officers and have been involved in charity work for
many years. Their experience goes back to the
early 1980s when Jan founded and developed a
woman's refuge which today is
a thriving organisation in East
Anglia, helping thousands of
women and children during
times of serious domestic
violence, abuse and social
problems including drink and
drug abuse. She has a wealth of experience.
Since the 1990s John has been involved at the
highest level in exposing the atrocious conditions
children are subjected to in both Bulgaria and
Romanian Institutions, a subject now well
documented. His personal visit to Bulgaria in the
mid-nineties, involving a mass media campaign
over twelve countries, greatly assisted in the
eventual closure of substandard orphanages and
resulted in better integration of those
disadvantaged children into society in safe,
controlled and monitored environments.
Using their experience and knowledge, Jan and
John have jointly created, developed and nurtured
www.kirstyskids.org. The charity is named after
their late daughter Kirsty, to highlight her
newslinkpage 9
Continued on next page
SEBO UK LTD
Made in Germany, SEBO are the world's biggest
selling professional upright vacuum cleaners.
Products include:
SEBO BS 36 & 46 Comfort: twin motor uprights
utilising the latest innovations to make the
machines easier to use and further improve on
their legendary reliability. Built for heavy duty use.
SEBO DART twin motor uprights: designed to be
lightweight and highly manoeuvrable. With the
DART UHS polisher head, the DART can be
converted into an ultra-high speed polisher which
creates a brilliant and hygienic finish on hard
floors.
Professional D8 Cylinder: a high quality, powerful
machine, excellent for commercial use, with lots
of new technology providing high
performance and robustness in a
very quiet way.
SEBO DUO carpet dry cleaning
system: easy to use and ideal for maintaining
carpets in peak condition.
Tel: 01494 465533.
E:
Web:
WOOLSAFE ORGANISATION
The NCCA and The WoolSafe Organisation share
many of the same goals, principally to improve the
standard of professional carpet cleaning in their
industry. They have been working together for their
mutual benefit for decades with many of their
members belonging to both camps. It is therefore
with great pleasure that The WoolSafe Organisation
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www.sebo.co.uk
existence at the roadside. The journey, despite
warnings from UK government and visa offices,
took him 2,500 miles across the northern
Caucasus territories of Russia, a dangerous
Terrorist channel, eventually entering Moscow. By
the time John reached Moscow his journey had
become so highly praised by the Russian
government's officials that it was publicised on
National TV networks across Russia and Germany.
The result of the trip, undertaken at a time
when the President had closed the door on
Western aid, was an invitation to return with a
team of Scottish experts (in our hospice system)
to help the Russian authorities build the first
children's hospice ever to exist in Russia.
It is hard to imagine a country which does not
provide a hospice service for their children and
has only one adult hospice, especially a country
which has a Capital population alone of some 20
million.
Kirstyskids.org is not directly funding the
projects which are undertaken, but is
instrumental in helping to change the hearts and
minds of governments to resolve the problems
where they are identified.
The continued support of the National Carpet
Cleaners Association and the industry is vital for
the team of volunteers at kirstyskids.org to
continue its work. It must be stressed that not one
penny donated by the public is ever spent on
overheads, wages, salaries or expenses and all
costs for leaflets, posters, badges or otherwise are
met by good will and sponsorship.
Please visit their website for
a list of things they need to carry on their work.
www.kirstyskids.org
Come and see them for a chat at their stand, just
inside the entrance, to find out more.
The WoolSafe Organisation is a resource for
information and advice about carpet and rug care
and a range of carpet care services to carpet
owners, carpet suppliers and the providers of
carpet care products. WoolSafe provides:
networks of accredited carpet cleaning
companies
networks of registered carpet inspectors
advice on how to care for carpets and rugs
testing and accreditation of wool carpet cleaning
and maintenance products
Tel: 01943 850817.
E:
Web:
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www.woolsafe.org/uk
Wicksteed ParkBarton Road, Kettering
NN15 6NJ
newslink page 10
Continued from previous page
will once again be exhibiting at the NCCA Carnival,
keen to show visiting carpet cleaners the exciting
developments that have been keeping their busy
team occupied over the past year.
They say that the Carnival is a great way to meet
old, and hopefully make new, friends in an
informal setting quite different to the usual trade
shows they attend.
These are exciting times for WoolSafe with many
new developments coming to fruition. The Carnival
will provide an ideal platform for WoolSafe to
showcase its award-winning Carpet Stain Cleaning
Guide App and introduce a Wool Carpet Aftercare
Service that is going to revolutionise the industry
in 2014.
newslinkpage 11
newslink page 12
WIN A PLACE ON OURTRAINING COURSE!
Would you like to train as a floor sanding
professional? Well... this is your chance! Simply
identify what you think caused the stain (right) on
an oak kitchen work top and, on a less serious
note, what you think it resembles, AND YOU
COULD WIN A PLACE ON OUR FLOOR SANDING
COURSE - WORTH £395 + VAT! For your chance to
win, email your answers to Terry Guilford at:
COMPETITIONCOMPETITION WIN A PLACE ON OURTRAINING COURSE!
STILL NO WINNER!
HERE’S A CLUE: famine staining
Newslink now online only
The June issue of Newslink was the last printed edition you will receive. From the July issue onward your monthly publication became online only.
Every month you will receive an email notification informing you that Newslink has been published online. You will be able to view your magazine by clicking on the links within the email and even download your own copy for
your digital library.... freeing up valuable storage space in your office!
So, if your email address changes at any point, please email Nicky immediately on: [email protected] with your up-to-date details.PLEASE NOTE: IF WE DO NOT HAVE YOUR CURRENT EMAIL ADDRESS YOU WILL NOT RECEIVE NOTIFICATION EACH MONTH WHEN NEWSLINK HAS BEEN PUBLISHED.
the fibres act as wicks,
moisture will rise to
the surface to
evaporate, and
discolouration will be
left. Consumers who
try to remove stains by
using the wrong
cleaning compounds
and procedures may only make the stained areas
more noticeable.
As professional cleaners we use specialty
cleaning and stain removal treatments to improve
newslink page 12
ometimes stains
that have been
hidden by soil are Srevealed after cleaning.
These stains, which did not
immediately cause
discolouration, are often
from spilled liquid
containing colourless sugar
that remained on the
fibres. After long exposure
to the air, they changed to
insoluble brown stains. The
stains may look like
brownish
discolourations, but
often they remain
unnoticed because
of the accumulated
soil covering them.
Some food and
drink stains may
inevitably turn even
darker from the
necessary drying
action after a
thorough cleaning.
Other kinds of stains can be caused by water
soaking through and dissolving materials that
cause browning, or dissolving fugitive dyes from
the back of the carpet, rug or upholstery. Because
NCCA LibraryForgotten spills
newslinkpage 13
New NCCA Members
Copper Beech Cleaning Ltd
Cheddar, Somerset
A Plus Services
Stockport, Cheshire
Kingdom Carpet Care
Kirkcaldy, Fife
A Brighter Home
Kings Langley, Hertfordshire
Green and Dry
Carterton, Oxfordshire
the appearance of forgotten drink spills - cola,
coffee, tea, alcoholic beverages, soda and others.
Even with the best treatments, some coloured
residue or caramelized sugar stain resulting from
the prior spillage may remain.
To lessen the possibility of stain damage,
immediate action should be taken. It is helpful if
your client takes the following steps:
Thoroughly absorb all moisture and, when
possible, put a half-inch thickness of clean,
Ÿ
white absorbent material, such as paper or
cloth towelling, over the area and weight it
down.
Keep replacing with fresh absorbent material
and repeat as needed.
It is important to inform your regular and
prospective clients of how to deal with any stains
and spillages prior to a professional clean. It will
make your job so much easier and guarantee a
more successful result.
Ÿ
David CokerGuarantees - liability or selling tool?food but when Basil asks how things are they
pretend everything's fine. Instead they say to each
other that they “will just not come back here
again”. And that's the worst situation for your
carpet cleaning business.
In order to avoid this scenario you need to do
something that will allow the customer to feel at
ease if they need to make a complaint. So, what
would help to achieve this? Well, how about a
strong 'guarantee' of your workmanship, actively
promoted in advance? This should enable your
customer to feel that they can voice their concerns
if they are not happy with the job that you have
done.
Some tradesmen are wary of guaranteeing their
work, but I feel that if you cannot strongly and
fairly guarantee your carpet cleaning, then it might
be time to find other work to do.
And don't forget that a guarantee is also an
excellent selling tool, it's not just a statement of
policy. Prospects need to feel that they can trust
you to look after their best interests and, of course,
most buying decisions are based on emotion.
People will perk up and pay attention to a
guarantee. Its power should never be
underestimated. Tom Monaghan of Domino's Pizza
built his fortune-building USP on one: "...delivery
in 30 minutes or less."
For you to get real benefit from having a
guarantee, you need to use it as a marketing tool
of course. If you don't advertise your guarantee,
you have the liability of one without the benefit
(because you would always put something right
anyway, wouldn't you?).
newslink page 14
've never been afraid of receiving a complaint.
This is because I have good procedures in place I to ensure that the situation never escalates. In
fact, if it is dealt with properly, something that
starts as a complaint can actually enhance your
status with your customer by increasing their trust
in your services.
I've recently been on the other side of the
equation, however, and my experience was not a
good one. My van needed some bodywork repaired
and a few areas of paintwork 'touched up'. I took it
to a specialist who was recommended to me and
when I picked it up three days later, I was frankly
shocked by what I saw. There were at least three
runs of paint on the bodywork, one of them about
eighteen inches long. Also he'd sprayed over rust
on a wheel arch. And there was paint on the trim.
The workshop was closed when I collected the
van on a Friday evening so he'd left the key in a
hidden place for me. It gave me the weekend to
reflect on the quality of the work. I began to realize
how we Brits hate to complain and the effect that
the thought of complaining has on a customer. I
laid awake at night wondering how he would
respond if I voiced my concerns about the quality
of his workmanship... Would I have to argue with
him? Would he try to justify his bad work? I even
wondered if I should just pay him anyway, but then
obviously never use him again. And I realized that
our customers must sometimes go through the
same thing when they have concerns about our
cleaning.
There's a wonderful scene in Fawlty Towers
where two elderly ladies are complaining about the
NCCA COURSESCarpet & Upholstery Cleaning 27th - 28th September22nd -23rd November
Spot & Stain Removal25th October
Health & Safety19th September
Carpet Cleaners Carnival14th September (Wicksteed Park,Northamptonshire)
NCCA courses held at NSPCC TrainingCentre, Leicester unless otherwise stated. Visit: www.ncca.co.uk for booking formsand further details.
IICRC COURSES (HERTFORDSHIRE)Carpet Cleaning Technicianwith Paul Pearce29th - 30th October
Held at Alltec Network, Royston, Hertfordshire. Tel: 01763 208222
IICRC COURSES (SURREY)Upholstery & Fabric Cleaning Technicianwith Adam Jankowski6th - 7th November
Held at National Flood School, Surrey. Tel: 01252 821185
Visit: www.iicrc.org
for further details on all IICRC Training Courses.
Upholstery & Fabric Cleaning Technician with Paul Pearce12th - 13th November
Applied Structural Drying Technicianwith Adam Jankowski3rd - 5th December
Diary Dates 2013
And it matters how guarantees are worded.
“Satisfaction guaranteed” is OK but you can make it
sound much more exciting than that… and you
should!
How about a 100% No-Risk Iron-Clad Money Back
Guarantee? And then explain exactly what that
means… that they have no fear of complaining!
Why not add a multiple guarantee, say a Thirty
Day Spot Removal Guarantee? Or a Seven Day
Spillage Guarantee? If they have a spillage in the
next seven days, you will return and spot clean it
free of charge. And why not preface all that by
saying “I'm very serious about my guarantees” and
mean it.
All of these things put the prospects mind at rest.
After all, you would want to correct any problems
anyway, wouldn't you… if something were to go
wrong? It's an opportunity for your customers to
see how good your complaints department is. But
tell them in advance with a strong guarantee.
And if you’ve cheerfully corrected any concerns,
you will likely have a customer for life.
Member referral reportSince publishing a referral statistics report in
last month's Newslink there have been 73 recommendations for full members provided by the NCCA. This number is made up of 33 referrals from the NCCA office, 37 potential
customers contacting members direct through the website and 3 referrals to
members without an email address, which have been tracked by the office.
Damage correctionDerek Bolton
s you become more established in the
cleaning profession, and hopefully build A yourself a reputation (a good one of course),
you may be asked to correct problems that were
caused by other less experienced cleaners or even
other contractors outside our trade. This damage can
be extremely varied and complex.
The most natural reaction, when contacted by an
often overwrought panicky member of the public with
a problem of this type, is to immediately think that it's
a great opportunity to gain a new customer and prove
your worth. But before you rush ahead in an attempt
to 'save the day', which we have all done in our
cleaning career I am sure, you should assess the
situation carefully. If it all goes 'pear shaped' then the
customer's grateful attitude will soon change, so tread
carefully and take the necessary steps to protect the
reputation of yourself and your business.
Examples of this type of damage, which I have come
across over the years, has been:
1. Damage to carpet caused by the cleaning company
over-wetting, plus the use of high alkaline chemicals,
resulting in severe cellulosic browning - one carpet, in
particular, which was left so alkaline (pH 12) that the
owners feet (they weren't wearing shoes because of
their lovely newly cleaned carpet) were coming out in
a rash and shedding skin.
2. Carpet shrinkage due to a painter taking off a
radiator and not reinstalling it correctly thereby
flooding the carpet at one end.
3. Carpet damaged by a fireplace installer. Soot had
fallen whilst fitting a new fireplace and the workman
had tried to remove the marks with a wire brush… on
a 100% Polypropylene pile carpet… melted fibres.
WHOOPS!
4. Damage to furnishing fabrics caused by poor
cleaning techniques, cellulosic browning or an over
application of a post protective treatment resulting in
sticky residues (a couple of such cases leading to
children coming out in an allergic rash).
These are just a selection 'off the top of my head',
unfortunately there are many others.
If you are ever asked to correct these sorts of
problems, you should recommend that the customer
contact the contractor who originally caused the
situation and request that they correct it. If they are
unable to offer any ideas then it is they who should
contact you to see if you can do anything for them.
The usual survey plus qualification should then take
place with no guarantees given; this way the
responsibility still lies with the original contractor.
If you decide to attempt any remedial correction
process on the instructions of the owner, then the
problem, and any liability, will highly likely become
yours.
If your attempts fail and the customer tries to take the
original contractor to court at a later date, the fact that
you undertook any remedial processes on the damaged
item will more than likely release the original
contractor from any responsibility to replace the item!
In Summary, make sure you stick to the following
procedures:
1. Recommend that the customer contact the
contractor who caused the damage to correct the
problem.
2. If you feel that you can deal with this satisfactorily
yourself, then ask the customer to inform the
contractor that you would be willing to carry out
remedial work (no guarantee) on receiving written
instructions from the contractor, specifying your terms
and conditions, i.e. that you will be paid regardless of
the results.
3. Quote and charge enough money to take into
account the additional time and skill required to
correct the problem.
Following these procedures should ensure that you
avoid receiving any blame for the problem and will
probably even gain you a new customer once the
issue is resolved. It's a 'win win' situation.
newslink page 18
arlier this year at an industry event, I had
the opportunity to spend some time with
NCCA Director Nigel Lay. We spoke about Emany things, one of them being our vehicles.
Nigel told me that his van always seemed to be
running a bit 'rough' and no amount of attention
from the dealer appeared to ease the situation. In
desperation, he had turned to premium grade
fuels after recalling stories of how
they were supposed to improve
performance and mpg and even
help an engine run better. He said
that this did actually cure all of his
problems, plus the claims of
better mpg were true for him too.
Luckily with my own van I've
never had any issues. The engine
has always been ‘a goodun’ and
I've always been happy with the
mpg from regular diesel,
regardless of brand. I always fill my tank when
refuelling and always record the mileage. EVERY
tankful! I can report that I consistently achieve 34
to 36mpg, month after month, year after year…
So, how much does our fuel really cost? I
decided to carry out my own research. I filled my
tank with a premium branded Super Diesel and
the first tankful achieved 38.4mpg. I've never
achieved that figure before, even as a 'one off'
when travelling to Cornwall with motorway
virtually door to door. I was really chuffed. And
over the period of this tankful the engine seemed
to be running sweeter than ever, with sharper
response and a cleaner pick-up. The second
tankful duplicated the same results.
How much for fuel?
I have now completed some simple costings of my
own. The fuel prices I have used are for the 14th
June. As fuel prices are volatile, the day-to-day
changes would invalidate my calculations, hence
the specific date.
Premium brand Super Diesel - 1.47.9p
Premium brand Regular Diesel - 1.39.9p
Supermarket Regular Diesel - 1.36.9p
As for the actual costs, the best
way for me to compare them was
to use cost per mile.
Premium brand Super Diesel -
17.47p per mile
Premium brand Regular Diesel -
18.23p per mile
Supermarket Regular Diesel -
17.84p per mile
My conclusion is that the most
expensive diesel fuel is not only
the best for performance, but
also best for economy and cost too. A triple
whammy for my driving experience, the
environment and my pocket... or is it?
The NCCA has recently negotiated a low cost fuel
deal with MF Oils. I'm sure you've all read about it
in Newslink. On this scheme, I can purchase fuel
from the same supermarket I usually use with a
discount from pump prices which is averaging at
3p per litre saving for me. If I factor this into my
findings as above, my fuel costs now work out at
17.45p per mile, fractionally less than the previous
best figure.
It looks like the hard work put in by the Board of
Directors has come up trumps once again and is
saving us more than ever on our fuel.
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ken Wainwright
newslink page 20
here are two VOC
directives which exist
in Europe today. In T2007 the Solvent Emission
Directive (1999), to limit the
amount of Volatile Organic
Compounds (VOCS) used in
many products, came into
force. Then in 2010 the
Products Directive (2004) -
aimed at decorative paints
(including floor finishes) - also
became operational.
So, is this legislation just 'big
brother' flexing his muscles or
is there a point to it? Well yes,
in fact, on this occasion there
is. As well as protecting public
health it's also there to
protect the health of the planet, but for the
purposes of this article I am going to focus purely
on how it directly effects our industry and those
that work within it.
Starting with the negative side of things, the
more recently developed, less harmful, water-
based finishes now used in our industry are more
expensive to manufacture than their longer
standing solvent-based counterparts (because
they contain more ingredients and have to be
produced in a much cleaner environment) and the
research and development costs of creating these
Terry Guilford (The Ultimate Floor Sanding Co.)
Volatile organic compounds (VOC’s)
products has to be recouped of course. Floor
sanding with water-based products also demands
a far higher standard of work by the technician
(even higher for wax oil) and the site conditions
have to be more precise than when using solvent-
based products. So… it's a bit more work and a bit
more expensive; bad news for some but perhaps
not such bad news for those already achieving a
high standard of workmanship.
On the ‘plus’ side, one of the main benefits of
the new(ish) legislation is in the improved health
of those using the products, although some of the
old-school floor sanders even fail to see this as a
'plus side', referring to it as “European
interference”. When the legislation was
introduced, rather than embracing the new
products and
learning to use
them, they
decided they
could fight the
change by
disparaging
them to their
clients, telling
them that they
were not as
good as the old
solvent-based products. In the early
days of water-based development there
was an element of truth in this, as
manufacturers struggled to get their
products to perform with fewer
solvents. However, nowadays the
products are extremely good (in fact
better than their solvent-based counterparts)
when applied by a competent contractor, yet still
there are those who don't want to make the
change. These people are flouting the law,
because although a homeowner can make the
decision to use solvent-based products in their
own home, a professional cannot. Yes, solvent-
based lacquers are easier to use and cheaper, but
isn't health more important?
So, here we get down to the nitty gritty… are
there actually genuine health benefits to the end
user? Well, as a contractor, and prior to changing
newslinkpage 21
over to water-based and wax oil products, I
constantly suffered from colds and flu, but when I
made the change it was like flicking a switch on in
my body and I became much less susceptible to
these infections. Discussions with my GP
at that time revealed that I wasn't alone
in suffering health problems from using
solvents. He had several patients using
them in their work who had had to give
up their jobs and others who were
suffering serious
long term lung
damage. A small
amount of
internet research
also shows that
health problems
are not only
confined to lung
issues but
include skin
damage, vital
organ damage,
issues with fertility and birth defects and even
psychological problems (“yes dear, that does
explain it”).
Coming straight after the asbestos article,
maybe you think “Terry is on a rant” and maybe
you are right. However, there is one major
difference here. Unlike the asbestos issue, in this
case there are no cover-ups and no instances of
'profit before people'. Both the legislators and the
manufacturers have done their bit here, so now
it's up to you. It's your choice and your future…
you decide.
newslink page 22
In the last issue of Newslink we relayed the events of the NCCA tour of Blickling Hall in
Norfolk at the end of June. In this edition we are covering the excellent tour of the
National Trust Textile Conservation Studio (situated near Blickling) which took place on the
same day. See below.
Tour of the National Trust Conservation Studio, NorfolkGlyn and Maureen Charnock
On arrival at the
conservation studio
we were met in the
entrance hall by the
manager, a lovely
lady called Ksynia,
who said that she
had been very much
looking forward to
meeting us all.
A published author,
who was previously a
Senior Textile
Conservator at the
Victoria and Albert
museum, Ksynia is
now an advisor for
the National Trust
and manages a group of ten conservationists, four
of whom we met on the day.
We were told that, although employed by the
National Trust, the studio does take in outside
work and that this was the largest independent
conservation studio in the country. Ksynia spends
her valuable time assessing textiles that are in
need of conservation, such as clothing, curtains,
carpets and tapestries from all over the country,
as well as looking after all the textiles on the
Blickling Estate.
Fellow NCCA Director, Keith Robertson, was the
All
ph
oto
grap
hs
© G
lyn
Ch
arn
ock
first to make an impression when he
demonstrated his impressive knowledge of
Scottish carpet manufacturing history in the first
few minutes of the tour. His knowledge and
insights made the tour even more interesting, but
I think all of the members present had a
contribution to make and the studio staff were
interested in our perspective as professional
cleaners.
The conservators log every fifteen minutes of
their time to
ensure the client is
only charged for
the actual time
spent on each
item, so all the
staff leaving their
usual work to talk
to us cost the
studio quite a bit
when you work it
out. Again, as with
Blickling Hall, the
tour overran.
Booked for an
hour, we arrived at 2.30pm and finally left as the
staff were covering their work up ready to go
home at 5pm!
We began the tour in the cleaning room where
a tapestry was laid across a large table. Ksynia
told us the studio is all about conserving the
history of items. This is very different to
restoration, which is attempting to bring them
back to their original condition. Conservation is
newslinkpage 23
Continued on next page
all about stabilising the item in its current
condition, as any previous repairs are part of the
items history and should not be removed.
However, there is one big exception to this rule -
repairs undertaken in the post-war years by
untrained conservators using harmful glues.
These glues are removed from items using some
fairly nasty chemicals, but the studio is set up to
deal with products like this, with fume hoods,
extraction systems and solvent recovery systems.
Ksynia explained
how a vast table in
the middle of the
room (on which
they had placed a
tapestry for our
interest) could be
removed and the
room configured as
a wash-pit with
sloping floor and
drainage channels.
However, they do
send some delicate
tapestries to De
Wets in Belgium to be washed, as they have a
safe suction system. Ksynia told us that De Wets
are always saying the English have the dirtiest
tapestries in Europe.
One of the teams' conservators explained how
they cleaned the tapestry, how the repairs were
being done and some of the problems they face,
newslink page 24
Continued from previous page
such as brown dyes with Iron Mordents in them
as this oxidises and rots the wool leaving bare
patches.
Upstairs there were two separate tapestries
which had been mounted on a roller system for
the conservators to work on a section at a time.
We were told some of the history of each
tapestry and how they were stabilising the
structures to allow them to be put back on
display whilst minimising future deterioration.
Repairs are made through a linen cloth at the
back of the tapestry to support damaged areas
and enable it to be safely re-hung. Larger missing
areas are often replaced with fairly plain
stabilising repairs which blend into the tapestry -
having minimal visual impact for anyone looking
at it - rather than trying to replicate the original.
It was genuinely awe inspiring to see the
painstaking processes undertaken to stabilise and
preserve the most historic irreplaceable carpets,
tapestries and fabrics in the country. One
estimate for the conservation of a 9m by 6m
carpet was for over 1500 hours of work costing
over £73000.
An example of the lengths taken to preserve
items was the process for deep vacuuming a
carpet. The carpet was marked out in 30cm
squares, and each square was vacuumed using a
hand tool at different suction levels for differing
lengths of time. The vacuums used have variable
suction and had filters fitted to enable the
assessment of the soil removed. A log was
produced for future cleans outlining a cleaning
schedule of vacuuming each 30cm square for
twelve minutes with 400 millibars of suction. A bit
more detailed than our usual 'vac in two
directions' approach!
We saw a number of other items being worked
upon in different areas of the studio, and it was
all fascinating stuff, from a Cantonniére (Pelmet)
from the James 2nd bed at Knole, a 1680s Italian
cut velvet with silk trimmings, used as the bed
head (estimated cost of conservation for the
whole bed and associated furniture, £800,000!) to
a gold fabric wedding outfit made for a gentleman
- breaches, doublet and gloves adorned with
hundreds of delicate silk ribbons.
The degree of dedication and knowledge
demonstrated by the conservators at the studio is
amazing, but they also recognised the level of
knowledge and expertise of the NCCA members
on the tour.
We all had such an excellent day that we are
now looking at booking another tour at the
Conservation Studio for next July, maybe with a
different National Trust property to visit, possibly
Felbrigg Hall. So, watch this space!
Maureen and I would like to thank the members
who came along, Robin and Vikki Wilmot for their
feedback and kind words and we wish Martin and
Maggie Lightbown all the best for a very long and
happy retirement! Our “respect” to Peter Jones
for walking the nine miles from Aylsham to
Wroxham the following day - apparently the train
ride back was much needed!
be existent in a property in sheet
form around a consumer
electrical unit, concrete
sheeting, pipe
insulation, or in ACM's such
as artex or textured plaster
finishes, thermoplastic
floor tiles, toilet seats
and acoustic ceiling
tiles. However,
asbestos and
ACM's were
not used in
building
and loft
Asbestos in domestic buildings
Steve Scotter (Hydro Dynamix)
newslink page 26
arpet cleaning technicians
carrying out their daily work in
domestic properties should not Cnormally come into contact with
asbestos or Asbestos Containing
Materials (ACM's).
However, should carpet cleaners be
called to a fire or flood damaged
building or a property
undergoing
repair/refurbishment
, there could be
asbestos present.
Asbestos may
newslinkpage 27
disturbed
materials that
could be
asbestos or
ACM's must be
tested before
work can take
place.
There are
three different
colours of
asbestos fibres
and these are:
blue, brown
and white, the
colours can
change due to
environmental
conditions or
building
damage that's taken place. It can only be
identified under a microscope by a qualified
competent person.
Asbestos fibres can cause lung cancer if they are
inhaled. Current HSE advice is that all types of
asbestos are hazardous.
Steve Scotter was a carpet cleaner and a
member of the National Carpet Cleaners
Association for many years. He now
works for NCCA Corporate Member,
Hydro-Dynamix Ltd, as a NEBOSH
qualified Health and Safety Manager.
construction or repairs from 1999 onwards.
Before entering a damaged property it is important
to know if there is asbestos present, whether it has
been affected by the building damage, or works, or
if fibres may be present in the air. Fire, flood and
other building damage can disturb asbestos fibres.
Technicians that enter damaged properties must
be trained in asbestos awareness and re-trained
every twelve months to keep them up-to-date; this
is a legal requirement. Training must include
carrying out risk assessments and implementing
control measures. When approaching a damaged
building, technicians should wear the correct PPE
and carry out an asbestos risk assessment. Any
Hand-arm vibration syndrome (HAVS) -protecting your workers Ashley Sheppard and Phil Crosbie (Eversheds LLP)
harm will likely increase.
The good news is that HAVS is entirely
preventable and there are simple and cost-
effective ways to eliminate its risk in the workplace
and avoid putting workers in danger of harm.
The Control of Vibration at Work Regulations
2005, came into force on 6 July 2005 and aims to
protect workers from risks to health from vibration
by focussing on the elimination or control of
vibration exposure.
The regulations introduce action and limit values
for hand-arm and whole-body vibration. Any
exposure above the 'action value' requires an
newslink page 28
and-arm vibration (HAV)
is vibration transmitted
from work processes into Hworkers' hands and arms. It can
be caused by operating hand-held
power tools - such as pressure-
cleaners - and can be a significant
cause of ill health and lost time
across the industry. The problem
experienced by many employers is
that HAV syndrome is often
spotted too late and the
symptoms are usually the first
time the employer becomes
aware of the risk.
Prolonged and regular exposure
to HAV can affect an operator's
health, resulting in painful disorders of the nerves,
blood supply, joints and muscles of the hands and
arms. The risk of developing or exacerbating HAV
syndrome increases with every daily exposure and
symptoms vary widely between individuals.
For employers, vigilance is key; which is often
difficult where employees work in disparate
locations or without regular access to
management. Problems are also experienced
where employees use their own work equipment,
which has not been assessed for HAV risks. Once
the damage is done it is permanent and if
employers fail to identify the symptoms early,
newslinkpage 29
vibration risk assessment for each work activity
and assess likely exposure. These risk assessments
must also be fluid and subject to review
periodically and when circumstances during
employment change. Consideration should be
given to situations where multiple tools are used
as this will affect levels of exposure.
Where the daily exposure action value is likely to
be exceeded, the employer must ensure that
exposed employees have suitable health
surveillance and provide information, instruction
and proper training on any hand-held vibrating
equipment that is to
be used in the
employee's working
day.
The most efficient
and effective way of
controlling exposure to
HAV is to look for new
or alternative work
methods which eliminate or reduce exposure to
vibration. Regular maintenance of equipment, or
the purchase of new equipment, may also help in
reducing exposure levels.
Awareness of HAV risks has never been greater
within the health and safety sphere but more
needs to be done to eliminate vibration-related
health issues from the workplace. To this end, a
practical understanding of how tools and
consumables behave in practice and what effect
this has on your own workforce is helpful to you so
that your employees are safe and you keep on the
right side of the law.
employee to introduce protective measures; there
should be no exposure above the 'limit value'. The
daily vibration exposure for each employee is
measured by
assessing the
level of
vibration of
tools being used
and the
exposure time
for each tool
(i.e. total
'finger-on-
trigger time',
rather than how long the employee was working
on a particular task). This can only be achieved by
an employer where they know what an employee
does each day and what tools that person has
access to.
HSE research during the 1990s estimated that
around five million British workers were exposed
to HAVS in the workplace. Approximately 1.7
million were believed to be exposed at levels
above the regulated exposure action value, with
around 900,000 of these exposed above the
current exposure limit.
In the same way as a more typical work injury,
reporting the HAVS diagnosis of an employee to
the HSE will often lead to a visit and an
investigation. An employer will be required to
show that it did everything 'reasonably practicable'
to reduce the risk from HAVS. But what is
reasonably practicable?
Firstly, there is a requirement to conduct a
Anti-vibration glovescan help in the avoidance of HAVS
Items for saleEQUIPMENT FOR SALE
EQUIPMENT FOR SALE
TRUCKMOUNT
CLEANING AND RESTORATION MACHINERY - EQUIPMENT - ACCESSORIES
MACHINERY AND EQUIPMENT
Prochem 250 ft vacuum hoses for truck mount - £150.00. Chemspec hose reel for truck mount plastic - £200. Prochem sadle tank for truckmount 227 litre/60
gallons - £250.00.Contact [email protected] for further information or contact Andy on: 07970 544806.
Mobile container/bin (red) - comes with lid. Heavy duty container on wheels. L55” x W32” x H31”, ideal hose and other carpet clng equipment storage. List price:
£199 - selling for £75. Whole room drier/air mover. List price: £534 - selling for £175 (no VAT). Contact: Chis on: 02380 898 212 or email:[email protected]
or phone Chris on: 07970 040729.
Banclene truck mount complete with base unit, stainless steel 80 gallon recovery tank, 100 gallon
solution tank, 150 feet of Vaccuum/solution hoses, floor, stair and various upholstery hand tools, inline
heater and misc parts etc..The van has been sold seperately. Selling due to retirement and will consider the highest offer. Call Derek at Aquamaster on 01845
537640 - mobile 07976 218304 or email derek @aquamaster-yorkshire.co.uk
Dri-Eaz Dehumidifier 1200 as New Boxed £450.00. Dri-Eaz Sahara Pro TurboDryer - New Boxed £150.00. Dri-Eaz Dri X Airchanger Dehumidifier New Boxed. Normal
Price £1900.00. Our Price £500.00. Plus much more. For a complete list please telephone: 07580 182 325 or E-
mail: [email protected]
3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator - £15.00 for the 3, plus £5.00 p & p.
Chemspec stainless steel 4 jet floor wand in good condition - £100.00 plus delivery charge if applicable.
Please phone Pete Collins on 07885 804560.
Well established (November 2000) Carpet and Upholstery Cleaning business. Selling due to retirement.
Centrally located covering Nottingham, Derby and Leicester (all within 20 miles). The business includes 04 reg'd Transit Van, taxed Feb 2014, MOT Aug 2014, Triple Vacuum Alltec Advance 0-600psi machine capable also of Tile and Grout cleaning, spare machine - Alltec Pro
Plus, Rotovac, wand, carpet and upholstery hand tools, chemicals, hoses, air mover, plus numerous marketing
materials, (Joe Polish, Pirahna Marketing) existing website and large customer database. If interested
please contact Colin Wakefield at Breedon Carpet Care on 01332 865565 or 07811 963317.
BUSINESS FOR SALE
newslink page 30
BUSINESS FOR SALE
BUSINESS FOR SALE
VACANCY & BUSINESS OPPORTUNITY
CITROEN RELAY HDi LWB HR (WITH 12-MONTHS MOT) + TRUCK MOUNTED CARPET CLEANING MACHINE
Small, long-established, reputable NCCA Registered, working carpet, upholstery and soft furnishings cleaning company. Essex based. Owner Operator retiring. To be sold as a complete package only. Mobile HWE and dry
cleaning system. Domestic and commercial clients. Genuine interested parties only please to call 07903
497298 and leave details.
Small, well established carpet, hard floor and upholstery cleaning business (London and Kent borders). Package
includes: 57 plate Vauxhall Vivaro LWB Van with 53k miles on the clock, Prochem Blazer GT Truck Mount machine with only 270hrs on the clock, established interactive
website (which had SEO programme last year), chemicals, turbo drier, 250 feet of solution and suction hose and van
mounted hose reels, together with a property maintenance company name, website and promotional materials. Contact telephone number 020 8309 6517.
Sale price: £18,000 O.N.O.
Experienced full time Carpet and Floor Care Technician required. Own van and equipment an advantage but not essential. Good business incentive package (profit share
or buy in). Area coverage M4 corridor from Bristol to London. Apply by email to
[email protected] with full CV, etc.) or telephone: 01672 871882 or mobile: 07831 172743.
VAN: Year-56plate. Miles-38453. TAX-End March 2013. MOT Due-August 2013. Serviced March 2012.
TRUCK MOUNT: Chemspec 860 High Heat. Hours-2537.5hrs. This was Chemspec's largest and most
powerful petrol truck mount. The same was used as their demonstrator mounted on a trailer. It is designed as a
dual wand system so a 2man team can work continuously at impressive distances if required, but equally can be run as a simple wand system. The machine is mounted on the
vehicle complete with: large waste tank, large capacity clean water tank, retractable hose reel for easy filling,
fuel tank, chemical shelf, 5 x 50' extraction hoses on van mounted reel for easy set up, 5 x 50' solution hoses on
van mounted reel for easy set up, 3 x large carpet wands, 1 x Hand Tool, 2 x yellow/black hose pavement ramps,
chemical tanks. We have it set up so you can have up to 4 different chemicals ready to go and can simply be
switched from one to the other without moving/switching tanks. We have also invested and have
installed an Eberspacher cab heater (http://www.eberspacher.com/products/air-heating/) which allows the back of the vehicle to be kept warm
overnight during the winter months if the vehicle can't be garaged. This runs independently from the engine. Cost:
£10,750+VAT. Contact Peter Booth on: 01553 762762.
The Association advises that all goods are checked to be in a satisfactory condition, and comply to electrical and health and safety standards, etc. It is recommended that equipment serial
numbers should be checked to ensure the seller is the legitimate owner. The Association accepts no responsibility or liability arising from any transaction or dispute between the
buyer and seller.
NCCA Member Benefits
Adelante Merchant Services: 01628 820500
BeValued - Home Options (specialist claimsmanagement - insurance work): Call ShaunMulvey on 01323 418432
Control Account PLC: 01527 882901
EMJ Management Ltd (workwear clothingand accessories): 02392 434650
Hibu (previously Yell) - ask for CorporateAdvertising Department: 0808 100 7890
HMCA (free legal and counselling helpline): 0117 934 2600
HMCA (medical health cover): 01423 866985
MF Oils (fuel discounts): Call Jake on 01202339197
Payatrader: 01296 660177
SiteWizard (website creation): 08450 608860
Thompson Local - ask forCorporateAdvertsing Department: 01252 390385
TrustMark (Diversity): 0115 9673767
EQUIPMENT FOR SALE - £2950Top of the range Ashbys Ninja adjustable up to 400psi
with inbuilt heater and Hot Solvent Functionality. 2 x25m vacuum hoses, 1 x silencer hose, 1 x wand, 1 x upholstery tool, 1 x dry cleaning solvent tool. Sebo
Duo agitator, Sebo Vacuum BS36, 1.5hp blower dryer, Truvox high speed buffer, Prochem Stain Removal kit, 2 x 6 litres pressure sprayers, 1 x 1 litre upholstery / spot sprayer, vinyl mat for Ninja, and 1 terrapaulin sheet, Huge array of chemicals including: Prochem Power Burst, Defoamer, Prochem Pre Spray Gold,
Prochem Natural Carpet Cleaner, Ashby's supreme Anti Grease, Prochem Browning prescription,
Prochem Fabric and Fibre Rinse, Ashby's Extra Fresh, Prochem Odour Fresh. Box of other bits including
shoe covers; brushes, polystyrene pads, measuring jugs, dry compound.
All in excellent condition. Selling as my second business is consuming all of my time. Contact Richard
07903 841534.
NCCA Corporate Members
+ Allied Insurance Services Ltd:
+ Alltec Network:
+ Amtech UK:
+ Ashby's Cleaning Equipment:
+ Asset Finance Solutions UK Ltd:
+ Bio Productions Ltd (inc. Stapro):
+ Camberford Law (insurance brokers):
+ Chemdry Franchising Ltd:
+ Chemspec Europe Ltd:
+ Cleanerswarehouse Ltd:
+ Cleaning Systems UK:
+ Cleanpro Software Solutions Ltd:
+ Cleansmart Ltd:
+ Cleantec Innovation Ltd:
+ Columbus Cleaning Machines Ltd:
+ Dri-Eaz Products Ltd:
+ Dry Fusion UK Ltd:
+ Forum of Private Business:
+ Get Booked Up Software:
+ Gleaming Insurance (insurance brokers):
+ Hi-Tec Cleaning Group:
+ Host Von Schrader Ltd:
+ Hydro Dynamix:
+ Mailboxes Etc:
+ McGregor Lloyd (insurance brokers):
+ NSL Restormate: 01670 590099:
+ Nu Life Stone Care Ltd:
+ Oates Laboratories (Europe):
+ Prochem Europe Ltd:
+ Rainbow International:
+ Restoration Express:
+ Robert Saunders Marketing Mentor:
+ Sebo UK Ltd:
+ ServiceMaster Ltd:
+ Stainshield Ltd:
+ Textile Cleaning Solutions:
+ The Big Clean:
+ The Ultimate Floor Sanding Co.:
+ The WoolSafe Organisation:
+ Truvox International Ltd:
+ Worldwide Cleaning Support:
0844 8156211 (I)
01763 208222 (C/M/F/T)
01444 232211 (C/M)
01322 227806 (C/M/E)
01254 584404 (FI)
01444 244000 (C)
0208 315 5000 (I)
01482 872770 (C/M/Fr)
01274 597333 (C/M/T/D/F)
01772 434333 (T/C/R/M)
01334 656787 (C/M/T/F)
01582 518467
0115 8240034 (T/C/R/M/K)
0870 733 7733 (T/C/W/M)
01772 426527 (M)
01908 611211 (C/M/T)
01772 433711 (C/M/T/W/Fr)
01565 634467
01405 813665
0845 4740068 (I)
02866 341416 (C/E/F/M/T)
0151 347 1900 (M/C)
01622 664993 (Fr)T)
01628 633336
0121 706 0616 (I)
(M/C/Tr)
0161 480 7284 (M/C)
01772 433711 (C)
0208 974 1515 (C/F/M/T)
01623 422488 (M/C/Fr)
01252 726106 (M/C/T/A)
08450 537129 (K)
01494 465533 (M)
0116 275 9000 (M/C/Fr)
01372 841467 (C)
01934 521155 (M/C)
0208 3934778 (M,C,W,K)
00353 91846488 (M/C/Fr)
01943 850817
02380 702200 (M)
01279 422220 (C/M)
C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.
Dye Gone offers a unique new package and application device to remove the severest of dye stains including: coffee, tea, wine, hair dyes, paints, candle colours etc.
No need to mix - just spray - wait and the stain is gone.*
*pre-test carefully and rinse out after stain is removed with cold water after use.
Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:[email protected] www.chemspec-europe.com
BEFORE AFTER
Going Going - Gone
come & see
dye gone in action
on stand no.4 at
the Carpet cleaners
carnival 2013