NAVEEN TEWARI Mobile: +91-7767010777 ~ E-Mail: tewari.naveen@gmail.com)

~ Senior IT Professional ~Software Testing & Operations

In quest of a career in Project Management / Systems testing / Service Operation with a reputed organization

ACADEMIA

2010 M.S. (Software Systems – Data Warehousing, DBMS) from BITS, Pilani2003 B.E. (Computer Networks, Advance Computer programming) from PUNE University2000 Diploma in Electronics Engineering from U.P.B.T.E. (Uttar Pradesh Board of Technical Education) 2009 Certified Scrum Master

Certifications

♦ ISTQB Certified Tester. Certification Number: B1226445♦ ITIL Certified Certification Number: GR750097911NT

Customer Location Experience

♦ Deputed to Congo for 1 month from Mahindra Comviva India Pvt Ltd.♦ Had been in Cairo for 1 month for service transition from Cairo to India for Vodafone Shared Services

India Pvt ltdCompetency Purview

Technically Sound & Business Savvy Management Professional with 10+ years in Software Quality & Testing and Relationship Management, Product, System, Functionality, Load, Performance and Regression Testing,Delivery of products.

Formulating strategic plans for Information Systems & Technology Solutions for products; extending ITIL Service Support in Incident, Problem, Change, Release and Configuration Management.

Expertise in concepts of end-to-end project planning & implementation activities i.e., scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in adherence to international guidelines and norms.

Strong abilities in software testing including creation of test scripts / cases, execution of testing procedures; tracking of defects using various tools.

Domain expertise in Estimation and costing of the projects testing and support operations.

Worked in the capacity of Test Lead engaged in conducting (manual & automated testing); training team members in Software Quality Awareness; creation of Test Plans, Test Scripts / Cases, tracking of defects using various tools.

Capable of leading & motivating individuals to maximise levels of productivity; a customer-centric professional and knack for motivating large workforces for exceeding customer expectations in delivery of committed services.

Familiar with all the stages of SDLC/STLC. Sound knowledge of performance testing tools. HP Loadrunner, Jmeter

SKILL SET

Functional:♦ Proficiency in writing test cases for different test types (System, Functional, Regression, Production Sanity, Integration, Smoke,

User Acceptance, GUI)♦ Writing the project test plans, report, metrics and test objectives and individual test cases. ♦ Interacting with clients for requirement gathering, system study & analysis. Documenting, tracking, and communicating bugs,

enhancements, analysis, and unresolved problems. ♦ Accountable for full end-to-end process for the user acceptance testing phases of the project, executing testing and working

within deadlines. Identifying, analysing defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.

♦ Reporting testing status updates to the project manager and be able to articulate issues and defects to business stakeholders impacted using business terminology rather than technical.

TechnicalLanguages : JAVA, HTMLTools : Bugzilla, Jmeter,Test Link, Ethereal, MS Excel and MS – Word (for Reports), Quality Center, REST APIOS : Win98, NT, XP, 2000, MS DOS, UNIX (internals), RHEL3, RHEL4 and LinuxApp Servers : Jakarta-Tomcat 5.5.2, 5.0.18/ 28, Apache, IIS 5.0 and Higher.Jboss4.0.2, 4.2.0Databases : Oracle 10g, MySQL Server 6.5.Installation : Installation of oracle10g server and client in RHEL4 and RHEL3 Networking Protocols : TCP/IP, WAP, SNMP, SMTP, DM1.2, HTTP1.0/1.1, UDP, SIP, SS7, MDM (Mobile Device Management),Cloud

ComputingTools : Quality Center, JIRA, Remedy, Confluence

♦ Experience in manual testing for Client/Server and Standalone applications.♦ Knowledge of:

- Automated test tools – Load Runner- Performance Testing Tool – HP Benchmark, Jmeter- Packet Analysis, like TCPDUMP, Ethereal.- Linux (RHEL3/4 AS2.1), Solaris5.10 and HPUNIX and Defect tracking methodologies and tools.- ETL

♦ Worked on Protocols like Radius, Diameter

EMPLOYMENT CHRONICLE

June 14—Till Date with Vodafone Shared Services India as Assistant ManagerJul’13—Feb’14 with MobileIron Technologies as Lead Engineer(Consultant)

Sep’11 – Feb’13 with Mahindra Comviva Technologies Pvt. Ltd. as Technical Lead Jul’10 – Aug’11 with TeleDNA Software Pvt Ltd. As Lead Engineer

Mar’08 – Jul’10 with Nokia India Pvt. Ltd. as R&D EngineerAug’06 – Mar’08 with Mahindra Comviva Technologies Pvt. Ltd as Software Test Engineer

Jun’05 – Jun’06 with Dishnet Wireless Limited, Location? as Software Test Engineer

Since Jun’14—Till Date with Vodafone Shared Services India as Assistant Lead

Key Accountabilities♦ Workflow for entire development lifecycle including change management & patch/hotfix management♦ Monitoring, tracking and controlling various project parameters like cost, resource, timesheets, schedule,

scope, quality, etc♦ Have been in Egypt for one month for KA KT session for the project transferred to India♦ Handling 127 services and managing a team of 7 members.♦ Individual contributor in the team.♦ Review the service documents and provide inputs♦ Holding communication with Stake Holders♦ Conducted weekly meeting among team members to improve the resolution rate of Incidents♦ Providing On-Call support for different services♦ Documented the frequently occur issues in a well manner so that it can be referred any time.

Notable Credentials♦ Maintain the SLA rate and KPI♦ Handling P1 & P2 incident as well as On-Call support.♦ Client interaction. ♦ Played a key role in going through product docs to understand the feature and writing the test cases which cover end to end

functionality.

~ Major Projects Handled ~

Please refer to Annexure.

ANNEXURE

Mobile Iron India Pvt Ltd, Jul’10 – Aug’11, as Lead EngineerKey Accountabilities♦ Involve in the different aspects of testing in multiple team to provide them support in release critical feature to different client.♦ Monitoring, tracking and controlling various project parameters like cost, resource, timesheets, schedule,

scope, quality, etc.♦ Review the test cases and modify them as per the feature.♦ Workflow for entire development lifecycle including change management & patch/hotfix management

♦ Performing END to END testing of the product with different OS platform like iOS (6&7) and Android.♦ Conducted weekly meeting with offshore leads to track the quality of product♦ Mentoring the team member for effective and efficient way of testing applications♦ Actively involved in the product review meeting with offshore team.♦ Documented the frequently occur issues in a well manner so that it can be referred any time.

Notable Credentials♦ Successfully Completed Sanity Testing of VSP(Virtual Smart Phone) for Customer base Houston ♦ Gained sound knowledge in testing of product on different devices which include IPad, IPhone.♦ Conversant with the stages of Systems Development Life Cycle and Testing. ♦ Played a key role in going through product docs to understand the feature and writing the test cases which cover end to end

functionality.

Mahindra Comviva Technologies Pvt Ltd, Sep’11 – Feb’13, as Technical LeadProject : PreTUPS(Prepaid Top Up System)Client : Mobinil Egypyt,Unmiah Jordan,Airtel Environment : WindowsPeriod : September 11 to Feb 13Role : Application Support Team LeadTeam Size : 8

Project DetailsThis product help mobile operator to perfom the recharge of the subscriber online as well as generating the MIS reports:♦ Installation of product at client place.♦ Save a lot of time of operator as well as client.♦ Easy to operate

Project Deliverables♦ Responsible for client relate issue after analyzing the issue providing them the online solutions as well if there is any outage then

shared the RCA (Root Cause Analysis) with client. ♦ Monitoring, tracking and controlling various project parameters like cost, resource, timesheets, schedule,

scope, quality, etc♦ Workflow for entire development lifecycle including change management & patch/hotfix management

♦ Performing:- Preparation of RCA- Governance Call with client to know the status of On-going issues as well Enhancements- Sharing the MIS reports with client for the revenue generation- Preparation of docs which contains the solution for common issues which comes on day to day basis.- Knowledge sharing session with the team member so that every team member should know better about the

product.♦ Liaising with the development team to resolve the issues.♦ Managed the project effectively by delivery of high quality solutions as well as communicating with client on weekly basis.♦ Handled a team of 4 member

♦ Handled the change request and implement it successfully on client environment for the client in Africa as well as APAC.♦ As a Technical lead acted as escalation point and change request ,client concerns and work closely with Development team to

resolve issues quickly

TeleDNA Communications Pvt Limited, Jul’10 – Aug’11, as Lead EngineerProject : WAP GatewayClient : China Unicom, CSKY, Reliance, CelTelEnvironment : Unix, C, Linux, Java Script, MYSQL, Oracle10g,9iPeriod : July’10 – Aug’11Tools : Bugzilla, Jmeter (Automation Tool), ttgw. jtranse, Open Wave7.0, Nokia4.0 (Emulator)Team Size : 2Automation Tool: Loadrunner 8.0

Project Details♦ The WAP Gateway as a whole consists of various components serving different purpose and providing a complete WAP System.

The Wireless Application Protocol (WAP) enables mobile devices to access services based on Hypertext, similar to the World Wide Web. It defines the tools and languages for implementing services for mobile phones.

Project Deliverables♦ Responsible for developing Test Plan as well as Test Cases for the testing process after analyzing the specifications. ♦ Monitoring, tracking and controlling various project parameters like cost, resource, timesheets, schedule,

scope, quality, etc♦ Performed:

- Manual Testing for the development life cycle of the product. - System, Regression, Compatibility, Load and Performance testing.

♦ Liaised with the development team to resolve the issues.♦ Defects entered in Bugzilla.♦ Managed the project effectively by delivery of high quality solutions as well as communicating with client on weekly basis.♦ Handled a team of 3 member♦ Handled the change request and implement it successfully on client environment for different clients♦ As a Technical lead acted as escalation point and change request ,client concerns and work closely with Development team to

resolve issues quickly♦ Conducted resource planning and budgeting.♦ Identify the bottlenecks using HP Loadrunner tool like CPU usage, Memory leaks, Memory usage, Throughput, Response time,

Network delay

Nokia India Pvt Limited, Mar’08 – Jul’10, as R&D EngineerProject : Advance Device ManagementClient : AT&T, Nokia CareEnvironment : Window, Symbian C++Period : Currently working for past 16 monthsTools : Quality Center, Telelogic, Lotus NotesTeam Size : 5

Project DetailsThis product help mobile operator to accelerate data service revenues through software that:♦ Installation of Software Remotely on the client device.♦ Significantly increase customer satisfaction.♦ Reduce wireless support costs

Project Deliverables♦ Responsible for developing Test Plan as well as Test Cases for the testing process after analyzing the specifications. ♦ Performing:

- Manual Testing for the development life cycle of the product. - System, Regression, Compatibility, Load and Performance testing.

♦ Liaising with the development team to resolve the issues.♦ Defects entered in Lotus Notes.♦ Acted as single point of contact (SPOC) for the Offshore Development team.♦ Got the performer for the month award for improving the product quality.

Project : Device DiagnosticClient : AT&T, Nokia CareEnvironment : Window, Symbian C++Tools : Quality Center, Telelogic, Lotus NotesTeam Size : 5

Project Details♦ This product was designed to solve the day to today issues which comes in handset and provide end user to trouble shoot their

issue by themselves. It saves lot of time. ♦ This product help mobile operator to accelerate data service revenues through software that:

- Remote diagnostic of the handset issue over the air.- Upgrade the product so the client can use it more effectively.- Saving of time as well as man power

Project : Firmware Update Over The Air (FOTA)Client : AT&T, Nokia CareEnvironment : Window, Symbian C++Tools : Quality Center, Telelogic, Lotus NotesTeam Size : 5

Project Details♦ This product help mobile operator to accelerate data service revenues through software that:

- Operator can initiate upgrade software processes with and without the permission of client that will save the client’s time.

- Revenue generation will take place when the client will download and install the software- Reduce wireless support costs

Jataayu Software Pvt Limited , Software Test Engineer, August 2006 to March 2008

Project : Charging GatewayClient : InternalEnvironment : Unix, C, Linux, Java Script, MYSQLTools : Bugzilla, Perl ScriptTeam Size : 2Automation Tool: Loadrunner 8.0

Project Details♦ Charging Proxy is a real-time charging, controlling and monitoring application for IP-based mobile services. Charging Proxy enables

operators to charge subscribers (prepaid and postpaid) for mobile data services (Internet browsing, mail access and transmission of content over the data network) over GPRS, EDGE (Enhanced Data rates for GSM Evolution) and 3G (3rd Generation) networks.

♦ The charging platform with its many advanced features enables mobile operators and MVNOs to charge subscribers in easy, controlled and flexible modes.

♦ Operators use Charging Proxy to: - Provide real-time charging and control data and content.- Enable differentiation in the marketplace through innovative service bundles.- Offer unprecedented flexibility in charging models and metrics.- Realize rapid time to revenue for new product and service offerings through ease of implementation and network

integration.- Monitor, analyze and control subscriber activity across all data and content services to understand customer

behavior, drive revenue and maximize customer satisfaction.- Actively control sessions through traffic filtering, redirection and blocking.

♦ Charging Proxy provides a rich suite of additional functionalities that include:

♦ Real-time, rules-based rating with the ability to manage and create business logic and charging plans Subscriber & Service correlation.

♦ CDR generation♦ Charging proxy also highly empowers operators to charge subscribers who use blackberry devices.♦ Identify the bottlenecks using HP Loadrunner tool like CPU usage, Memory leaks, Memory usage, Throughput, Response time

Project : Mobile Internet GatewayClient : Idea, Airtel and Hutch ThaiEnvironment : UNIX, C, LINUX, Mysql, Oracle 10gTools : Bugzilla, SMPP3.4, CIMD (Simulators)Team Size : 2Automation Tool: Loadrunner 8.0

Project Details♦ Mobile Internet Gateway is a high-capacity service platform that supports a wide range of wireless data services, which includes

multimedia messages delivery, WAP transactions, WAP security and push services. MIG is an intermediary platform designed to accelerate delivery of any Web page (including content and functionality from sites that contain advanced rich Web technologies, such as JavaScript forms and code, AJAX sites, dynamic menus, Word, PDF, and Flash) to mobile devices. MIG has all the right mix of features to enhance user experience providing them a broadband experience on mobile.

♦ MIG is a highly scalable carrier grade system for rich wireless data services that makes use of various other components such as Identity server, ISSE (Integrated Service Subscription Environment), PPG (Push Proxy Gateway), Profile Manager, Usage Enhancer, Cache Manager and Cookie Manager in order to deliver the complete solution. It enhances user experience by accelerating usage using techniques like persistence and pipelining and multipart portal booster. It additional feature do include content adaptation module. It has features like Access Control to regulate the usage of the gateway by the users/subscribers.

♦ MIG platform was the first WAP gateway to support WAP 2.0 specifications. It is fully backward compatible and continues to support a WAP 1.X specification which includes support for Connection oriented, connection less, Secured connection oriented and connectionless modes of browsing. It supports all WAP 1.X devices in addition to the new WAP 2.0 devices including xHTML and cHTML over a WAP1.x stack and a wTCP/IP/HTTP stack

♦ Identify the bottlenecks using HP Loadrunner tool like CPU usage, Memory leaks, Memory usage, Throughput, Response time

Dishnet Wireless Limited, Jun’05 – Jun’06, Software Test Engineer

Project : Digital Campus,Client : West Bengal UniversityEnvironment : J2EEDuration : 8 monthsTools : TopTeam (Bug Tracking tool), Java, LinuxTeam Size : 4Automation Tool: Loadrunner 8.0

Project Details♦ This software is made to reduce the paper work, which normally takes place in the normal school. With the help of this software

we can perform so many tasks simultaneously. Example: We can maintain the attendance of the student and student can take mock exam. We have implemented the software in few schools in Maharashtra. We got a very response from our client. I have done work on SMS module.

Project Deliverables♦ Responsible for developing Test Plan as well as Test Cases for the testing process after analyzing the specifications. ♦ Performed:

- Manual Testing for the development life cycle of the product. - System, Regression, Compatibility, Load and Performance testing.

♦ Liaised with the development team to resolve the issues.♦ Defects entered in Bugzilla.♦ Identify the bottlenecks using HP Loadrunner tool like CPU usage, Memory leaks, Memory usage, Throughput, Response time

Project : Fresh and Honest Coffee Limited (FHCL)Client : All Vendors

Environment : J2EEDuration : 4 monthsTools : Top TeamTeam Size : 4Automation Tool: Loadrunner 8.0

Project Details♦ Fresh & Honest Café Limited (ERP) handles a wide variety of planning, transaction processing and accounting functions in an

integrated manner. The key functions that ERP systems provide include Financial/Accounting, Sales and Distribution, Budgeting and Planning, Human Resource, Fixed Assets, Material Management and Inventory Control, Master Scheduling, and Work Order Management, Logistics and Warehouse Management, and Purchasing/Sourcing.

♦ Identify the bottlenecks using HP Loadrunner tool like CPU usage, Memory leaks, Memory usage, Throughput, Response time

Personal MINUATE

Date of Birth : 15th March, 1977Passport No. : G6353420Address : C-46/3 Paper Mill Colony Nishatganj Lucknow Uttar Pradesh Languages Known : English and Hindi,Marathi