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Version 1 – March 2017
National Occupational Standards
Sector Hair & Beauty Job Family Hairdressing
Job Title Hairdresser MQF Level 3
Mandatory Competences
HRD 301 Health, Safety and Security in the Salon
HRD 302 Reception Duties
HRD 303 Client Consultation
HRD 304 Shampoo and Condition Hair and Scalp
HRD 305 Basic Scalp Massage as a Service
HRD 306 Cut men and women’s hair
HRD 307 Styling and dressing hair
HRD 308 Perm and Neutralise hair
HRD 309 Smooth and Neutralise hair
HRD 310 Colour and Lighten Hair
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HRD 301: Health, Safety and Security in the Salon
Description of Unit
This unit is about being able to demonstrate the ability to maintain health,
safety and security practices in the salon and follow the necessary
emergency procedures
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Maintain health and safety practices.
2. Maintain security practices
3. Follow and carry out emergency procedures
4. Deal with hazards to minimise risks
5. Ensure tools, equipment, materials and work areas meet hygiene
requirements
6. Handle, use and store products, tools and equipment safely.
7. Dispose of salon waste safely
Required Knowledge
The candidate must know:
1. The main legislation for health and safety
2. The employers’ and the employees’ responsibilities
3. The hazards and risks that may occur in the salon.
4. Emergency procedures and requirements.
5. What personal protective clothing and equipment to wear during
different services.
6. The right methods used in the salon to ensure hygiene.
7. How to dispose of different types of salon waste.
8. How to outline the principles of good hygiene and infection control.
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9. The basic security procedures
10. The importance of personal presentation, hygiene and conduct.
Required Skills
The candidate must be able to:
1. Communicate effectively in the salon to meet with health and safety
practices and salon policy.
2. Position self and client safely throughout the service.
3. Deal with hazards within own area of responsibility according to the
salon policy.
4. Be thorough, responsible and conscientious.
5. Maintain cleanliness and good personal hygiene and use required
personal protective equipment.
6. Adhere to salon procedures.
7. Deal with suspicious persons and packages.
8. Monitor tools, equipment, material and work areas to meet hygiene
requirements.
9. Dispose of all types of salon waste safely to meet with legal and salon
requirements.
10. Follow salon policy for security.
11. Maintain a good level of personal presentation, hygiene and conduct
to meet legal and salon requirements.
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HRD 302: Reception Duties
Description of Unit
This unit is about being able to handle enquiries, scheduling and recoding
appointments and how to handle payments.
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Deal with a variety of enquiries.
2. Maintain a clean and tidy reception area.
3. Make appointments to meet legal requirements.
4. Provide accurate information about services and products.
5. Follow adequate procedures when handling payments.
6. Handle requests for services in a prompt and polite manner.
Required Knowledge
The candidate must know:
1. The procedure of taking messages for a variety of enquiries.
2. How to explain and calculate services, treatments and retail products.
3. How to record information accurately and communicate effectively.
4. The potential consequences of failing to accurately record messages
and appointments.
Required Skills
The candidate must be able to:
1. Communicate in a pleasant and effective manner.
2. Explain costs and ranges of salon services, treatments and retail products.
3. Keep reception area tidy and clean.
4. Calculate bills accurately and process payments.
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HRD303: Client Consultation
Description of Unit
The candidate must show what methods of communication are required
to obtain information and provide advice for a variety of salon services
and products. Candidate must also recognise factors that may limit or
prohibit services and products
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Communicate in a manner that creates confidence, trust and
maintains good will.
2. Understand client requirements using appropriate communication
techniques.
3. Consult and update clients’ record cards.
4. Provides client with clear recommendations.
5. Recommends and agrees upon a service and product.
6. Be aware of legislation (Data Protection Act).
7. Uses safe working methods.
8. Client’s limitations.
Required Knowledge
The candidate must know:
1. How to communicate effectively.
2. Different communication techniques.
3. The importance of consulting and updating client records.
4. How to carry out different tests for different services.
5. The data protection act legislation.
6. The basic structure and function of hair, skin and scalp.
7. The effect of physical and chemical damage on the hair.
8. The importance of following manufacturer’s instructions.
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Required Skills
The candidate must be able to:
1. Communicate effectively and in a pleasant manner.
2. Deal with clients’ requirements in a friendly and confident manner.
3. Identify factors that may limit or prevent the choice of services or
products.
4. Recommend and agree with clients about a service or product.
5. Carry out appropriate tests.
6. Work effectively in a professional manner.
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HRD304: Shampoo and Condition Hair and Scalp
Description of Unit
The candidate must be able to select the suitable shampoo and
conditioner and understand how shampoo and conditioner affects the
hair and scalp.
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Consult with the clients to confirm their requirements.
2. Assess the hair and scalp to establish the adequate products required
for the service.
3. Adjust the water temperature and flow to maintain client comfort.
4. Use and adapt suitable massage techniques.
5. Work efficiently and communicate in a pleasant manner, take in
consideration the client’s needs and comfort.
6. Use safe working methods that meet with the salon and legal
requirements.
7. Provide suitable aftercare advice.
Required Knowledge
The candidate must know:
1. The effect of shampoo and conditioning products on different hair and
scalp conditions.
2. How water and shampoo act together to cleanse hair.
3. The different massage techniques that can be used when shampooing
and conditioning the hair and scalp.
4. The effects of massage techniques when shampooing and conditioning
the hair and scalp.
5. How to use equipment safely.
6. The importance of removing product on the hair
7. How ph values affect the hair structure.
8. The importance of considering the direction of the cuticle scales when
disentangling hair.
9. How to provide aftercare advice
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Required Skills
The candidate must be able to:
1. Consult and communicate with the client effectively to establish the
client’s requirements.
2. Choose the right product after assessing the hair and scalp.
3. Adjust the water temperature and flow to maintain client’s comfort.
4. Use and adapt suitable massage techniques
5. Disentangle hair without causing damage to the hair and scalp
6. Work safely and efficiently considering salon and legal requirements.
7. Recommend suitable aftercare advice.
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HRD305: Basic Scalp Massage as a Service
Description of Unit
The candidate must be able to prepare and provide scalp massage
treatments including manual and mechanical techniques.
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Consult and communicate with client to identify their needs.
2. Select suitable massage techniques
3. Select suitable massage equipment and products
4. Work safely and efficiently
5. Provide aftercare advice
Required Knowledge
The candidate must know:
1. The effects and benefits of a scalp massage
2. Preparation requirements for scalp massages
3. The importance of creating a therapeutic environment
4. The different application of the different types of massage techniques
5. Which contra-indications can limit or prevent scalp massage
treatments
6. The basic anatomy of the head and neck
7. The physiological effects of scalp massage
8. The health and safety criteria to be followed
9. How to give aftercare advice that should be provided to the clients
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Required Skills
The candidate must be able to:
1. Consult, communicate and behave in a professional manner.
2. Provide adequate and easy to understand advice to client taking into
consideration any influencing factors
3. Use working methods that meet salon and legal requirements for
health and safety and customer care
4. Select and use the adequate massage medium and appropriate
product.
5. Select and use the adequate massage movement
6. Apply massage movements in the correct sequence
7. Carry out massage treatment to the satisfaction of the client
8. Provide suitable aftercare advice
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HRD306: Cut men and women’s hair
Description of Unit
The Candidate must be able to create a variety of looks for men and women
using club cutting, scissors-over-comb techniques to produce one length
above the shoulder, uniform layer, short graduation and long graduation
looks on straight and curly hair.
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Consult with the clients to confirm the required service and the
desired look.
2. Evaluate hair potential to achieve the desired look by identifying the
influencing factors.
3. Maintain effective and safe methods of working when cutting hair.
4. Cut hair using and following guidelines to achieve a variety of looks.
5. Cross check the haircut to ensure even balance and weight
distribution.
6. Provide aftercare service.
Required Knowledge
The candidate must know:
1. A range of looks for men and women.
2. Salon requirements for client preparation and expected service
times.
3. How to work effectively when cutting hair and following health and
safety criteria for client, self, work area and tools.
4. The importance of the correct use and maintenance of cutting tools.
5. 5. Understand the effects of cutting techniques on the hair structure
and the average hair growth.
6. Cutting techniques:
a. The factors that need to be considered when cutting hair:
wet or dry, straight or curly.
b. The importance of cross checking the cut
c. The effect cutting hair at different angles has on the finished
look
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d. The importance of applying the correct degree of tension to
the hair when cutting
e. Create basic outlines and detailing in hair
7. How to provide aftercare advice and recommendations.
Required Skills
The candidate must be able to:
1. Select and use cutting equipment to achieve the desired look.
2. Use effective methods following salon and legal requirements.
3. Select and use cutting equipment to achieve the desired look.
4. Use effective methods following salon and legal requirements
5. Use cutting techniques taking into account the identified factors.
6. Position self and the client appropriately throughout the service to
ensure the accuracy of the cut.
7. Cross check the haircut to ensure cut balance and weight distribution.
8. Create a finished look that matches the satisfaction of the client.
9. Provide aftercare advice
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HRD307: Styling and dressing hair
Description of Unit
The candidate must be able to style hair by roller setting, blow drying –
straight and curly, and dressing long hair using basic techniques.
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Consult with clients to confirm their requirements.
2. Select and use styling tools, equipment and products to achieve the
desired effect.
3. Use working methods to meet legal requirements, health and safety
requirements and salon policy.
4. Position self and client appropriately during a service.
5. Control and secures hair effectively during a service.
6. Dressing hair to satisfy the client’s requirements by using different
styling techniques.
7. Apply styling and finishing products to maintain the style.
8. Provide suitable after care advice.
Required Knowledge
The candidate must know:
1. The correct use and maintenance of tools and equipment.
2. The safety requirements to be taken into account while styling.
3. The use of different range of styling products and techniques.
4. How to secure and control long hair.
5. The physical effects of styling on the hair structure.
6. The purpose of backcombing and back brushing.
7. The aftercare advice that should be provided.
Required Skills
The candidate must be able to:
1. Communicate clearly and pleasantly with the client.
2. Consult with client in order to determine the desired look.
3. Evaluate the hair potential to achieve the desired look.
4. Be able to identify influencing factors.
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5. Demonstrate the practice of health and safety.
6. Demonstrate good presentation and personal hygiene.
7. Select and use adequate tools and equipment to achieve the desired
look.
8. Work effectively and in a professional manner.
9. Provide adequate aftercare advice.
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HRD308: Perm and Neutralise Hair
Description of Unit
The candidate must demonstrate how to perm and neutralise hair using
various sectioning and winding techniques.
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Consult and confirm effectively with client’s desired look.
2. Work safely and effectively according to manual.
3. Section hair according to the required service.
4. Carry out appropriate test before, during and after service.
5. Apply and remove the perm or relaxer lotion and neutraliser
correctly.
6. Provide suitable after care advice.
Required Knowledge
The candidate must know:
1. The correct use and maintenance of tools and equipment.
2. The safety considerations that must be taken into account when
perming/ straightening and neutralising.
3. Understand the use of different sectioning and winding techniques for
perming or relaxing.
4. The different types and strengths of perm or relaxing lotions available.
5. The importance of carrying out necessary tests prior, during and after
the perming or relaxing service and recording results.
6. When to use pre-perm or relaxer and post-perm or relaxer
treatments.
7. How to apply and remove perm or relaxer lotions.
8. Understand methods of applying neutralizing products.
9. The effect of perm or relaxer lotion and neutralizer on the hair
structure.
10. The effect of temperature on the perming or relaxing process.
11. The importance of water temperature during the neutralizing process.
12. The aftercare advice that should be provided.
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Required Skills
The candidate must be able to:
1. Consult with client to confirm requirements and desired look.
2. Select and use application method, products, tools and equipment to
perm hair and to relax hair.
3. Use working methods that meet with salon policy and legal
requirements.
4. Use sectioning and winding techniques that take into account the
identified factors.
5. Perm and apply perm-lotion to meet the manufacturers’ instructions.
6. Monitor perm development accurately
7. Remove perm lotion and excess moisture prior to the application of
neutraliser.
8. Prepare and apply neutraliser to meet the manufacturers’
instructions.
9. Remove perm rods without disturbing the curl formation and rinse
hair of all neutraliser.
10. Apply a suitable conditioner or post perm treatment to meet
manufacturers’ instructions.
11. Create a desired look to the satisfaction of the client.
12. Provide suitable aftercare advice.
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HRD309: Smooth and Normalise Hair
Description of Unit
The candidate must be able to identify the necessary treatments to tackle
unmanageable hair.
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Consult with client to confirm requirements and desired look.
2. Select and use application method, products, tools and equipment to
smooth and normalise hair
3. Use working methods that meet with salon policy and legal
requirements
4. Prepare the hair for the smoothening treatment
5. Apply the smoothening product and monitor the timing.
6. Remove the smoothening product and apply neutralizer to normalise
hair.
7. Apply a suitable conditioner or post smoothening treatment to meet
manufacturers’ instructions.
8. Create a desired look to the satisfaction of the client.
9. Provide suitable aftercare advice.
Required Knowledge
The candidate must know:
1. The benefits and potential effects of different smoothening products
on the hair structure.
2. The importance of accurate timing and thorough rinsing of products.
3. The effect of pre- and post-smoothening treatments on the hair
structure.
4. The factors that should be considered when selecting SLS or non-SLS
smoothening products and why it is important to use products
according to manufacturer’s instructions.
5. How to identify the potential problems that may occur when
smoothing hair.
6. The safe and hygienic working practices.
7. How to communicate and behave professionally in a salon
environment.
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8. The after-care advice that should be provided.
Required Skills
The candidate must be able to:
1. Communicate and behave in a professional manner.
2. Prepare self and client and the work area for smoothening service.
3. Consult with the client to identify the service required.
4. Assess hair potential to identify any factor which may influence the
service.
5. Select and use products, tools and equipment suitable for the client’s hair
during the service
6. Follow manufacturer’s instructions :
a. when applying pre-smoothening treatments to protect scalp and
even out porosity
b. when applying and timing the relaxer, taking strands test at
different times throughout the service.
7. Remedy any problems that may arise.
8. Remove chemicals in a way which minimises the risk of damage to hair.
9. Use post smoothening treatments according to manufacturer’s instructions
10. Achieve the required degree of result that is acceptable to the client.
11. Follow safe and hygienic working practices.
12. Provide suitable aftercare service.
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HRD310: Colour and Lighten Hair
Required Knowledge
The candidate must know:
1. The correct use and maintenance of tools and equipment.
2. The safety considerations that must be taken into account when
colouring hair.
3. The importance of carrying out the necessary tests prior to and
during the colour service and recording results.
4. The importance of restoring the pH of the hair after a permanent
colour.
5. The principles of colour selection and how natural hair pigments
influence colour selection.
6. How each of the colour products effect the hair structure.
Description of Unit
The candidate must demonstrate how to apply basic colour for full-head,
regrowth and basic lightening techniques.
Performance Criteria
The candidate must have the necessary knowledge and skills to:
1. Consult with client with the help of a colour chart to confirm requirements
and desired colour.
2. Carry out necessary tests prior to colour service.
3. Select and use application method, products, tools and equipment to
colour hair.
4. Use safe working methods that meet with salon policy and legal
requirements.
5. Mix chosen colour using right amount of percentage and volume of
developer.
6. Section hair correctly and neatly and applies colour.
7. Monitor the development of colour accurately following manufacturer’s
instructions.
8. Remove colour product thoroughly from the hair and scalp.
9. Apply a suitable conditioner or post colour treatment to the hair following
manufacturer’s instructions.
10. Create desired look to the satisfaction of the client.
11. Provide suitable aftercare service
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7. The use of the colour chart.
8. The use of developer when colouring hair.
9. What percentage and volume strength developer means.
10. The after-care advice that should be provided.
Required Skills
The candidate must be able to:
1. Communicate effectively in a professional manner to determine
desired colour while ensuring client's comfort throughout the service.
2. Work safely and hygienically throughout the entire service.
3. Conduct the necessary hair tests.
4. Select and use the application method, tools, product and equipment
to colour hair.
5. Mix and apply the colour using neat sections.
6. Monitor the development of the colour and lightening service
accurately following the manufacturer’s instructions.
7. Remove the colour products from the hair and scalp using a suitable
anti-oxidant shampoo and post colour conditioner or treatment.
8. Create the desired look agreed with the client.
9. Provide suitable after care advice.
