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Developmental Educators Australia Inc (DEAI)
National Disability Insurance
Scheme (NDIS)
Melissa Matthews and Brenda Underwood
9 May 2017
NDIS Provider Engagement
Developmental Educators Australia Inc
Information Session
This session will provide an overview of:
• The three pillars of the NDIS
• Support Coordination and the three levels of service
• Provider registration process
The Scheme is based on three pillars
Establishing the service approach
Who are providers?
Provider registration processring as a Provider
• Electronic submission process
• Three key stages:
– authentication (PRODA) and access to myplace
– intent to register
– completing your registration with NDIS
• To commence your registration you must complete the Provider Digital Access (PRODA) authentication process and obtain access to myplace.
• Guide to Suitability, NDIA Terms of Business, and State/Territory Quality and Safeguard Working Arrangements outline qualifications and evidence required for individual registration groups
• Guide available at Module 2: Registering as a Provider
• Provider registrations are managed centrally by NDIA National Office
Provider Digital Access (PRODA)
PRODA account steps
1. Login Details: username, password, security questions
2. Personal Details: important to enter legal name
3. Contact Details: this is for the one time PRODA activation code (different
to the verification code)
4. PRODA Activation code: to confirm contact details
5. Your Identity: online identity verification process (including 3 types of
identity documents e.g. Medicare card, drivers licence, passport)
6. Documents: if documents need to be verified
7. My Communities: once your account has been created and verified, select
NDIS for Providers tile under the Available Communities section. A thank
you for registering with PRODA pop-up appears.
For further information see Module 8: PRODA Step by Step guide (DOCX
7.8MB)
Intent to register
• If you are a new provider wishing to submit an application to register you will
need to complete an intent to register on myplace
• The intent to register requires details about the provider organisation
including:
– ABN
– legal entity type e.g.(Australian Private Company, Sole Trader)
– legal business name
– trading name (if relevant)
– if the provider or parent company is Not for Profit
– address details.
• To apply to be a registered provider with the NDIA, the person or entity must
have a valid ABN
Completing your registration with
the NDIS
• Once your organisation is established in myplace, you need to update your
profile to complete the required steps for registration. This includes:
– nominating profession(s)
– selecting the registration group(s) for which you wish to register to
provide supports for, and
– uploading all relevant supporting information:
• declaration of suitability; and, where required
• proof of compliance with State/Territory quality and safeguard
arrangements, issued either by the relevant State(s) and/or
Territory(ies) in which you wish to register or an authorised Third
Party Verifier (refer to Guide to Suitability).
Registration groups
REGISTRATION GROUP NO. PROFESSIONS ADDITIONAL GUIDANCE
Assistance to Access and Maintain Employment
or higher education [Assist Access/Maintain
Employ]
Workplace assistance enables a participant to
successfully obtain and/or retain employment in
the open or supported labour market. Includes:
Individual employment support
Employment preparation and support in a group
School leaver employment supports
Transition through school and to further
education
0102 developmental educator
teacher
disability support worker
(includes mental health
or peer worker)
social worker
welfare worker
Commonwealth Quality and Safeguards
arrangements may apply, including certification
against the National Standards for Disability
Services (NSDS) via the Human Services
Scheme (part 3 (DEES). Please see jurisdictional
section for further detail.
Registered providers (Terms of Business)
The National Disability Insurance Act 2013 provides for the making of Rules and Requirements for Registered Providers of Support. This includes:
• Scheme objectives
• Compliance
• Business Practices & Service Delivery
– Service Agreements
– Withdrawal or termination of services by the Registered Provider
– Insurance
• Identification as a NDIS Scheme Provider and use of the NDIS logo
• Conflict of Interest
• Pricing and Payments
• Specialist Disability Accommodation
• Maintenance, Records & Audit
• Complaints
• Interpretation
Planning and Coordination
Local Area Coordinator Planner Support Coordinator
The Local Area Coordinators (LAC) are contracted by the NDIA
NDIA Staff NDIA Registered Service Providers
Conducts information gathering for participants who are streamed as general, supported and intensive
Conducts information gathering for participants in large residential centres & those who are streamed as super-intensive
Does not conductInformation gathering
Does not make reasonable and necessary decisions or approve plans
Makes reasonable and necessary decisions in accordance with the NDIS Act 2013, and approves plans
Does not come into contact with NDIS participants untilthey have an approved plan
Supports participants who are streamed as general or supported to implement and review their plans.
Do not support participants to implement their plans
Support participants who are streamed as intensive and super-intensive to implement and review their plans
What is Support Coordination?
• Assistance to strengthen participant’s abilities to
coordinate and implement supports in their plans and to
participate more fully in the community. It may include: – Initial assistance to link participants with providers
– Coordination of funded, mainstream and community supports
– Building on informal supports and resolving points of crisis
– Parent training and developing participant resilience in their own
network and community
– Developing participant capacity for social and economic
participation
Three levels of Support Coordination
Level 1: Support Connection
Level 2: Coordination of Supports
Level 3: Specialist Support Coordination
Finan
cial Interm
ediary
No assistance required
Some assistance required
to start plan, link to providers and monitor plan
progress
Assistance to start plan, monitor plan
(including active plan management) and
address barriers
As above, but with the requirement for a
specialised framework necessitated by specific
high level risks/needs
Sup
po
rt r
equ
ired
fo
r p
lan
imp
lem
enta
tio
n
• Facilitate implementation of all supports in the plan, including
informal, mainstream and community, as well as funded supports
• Strengthen and enhance the participant’s abilities to coordinate
supports and participate in the community
• Assist participant engagement with mainstream services, including
ensuring they meet their obligations (ie: housing, education, justice,
health)
• Build the capacity of the participant to achieve greater independence
to self-direct services and supports in the longer term
• Be available – especially in times of ‘crisis’
• Provide the NDIA with reports on outcomes and success indicators
within the agreed reporting frequency
Roles of a Support Coordinator (all levels)
• Time limited assistance to strengthen participant’s ability to connect
with informal, mainstream, community and funded supports
• Assistance to increase capacity to maintain support relationships,
resolve service delivery issues, and participate independently in
NDIA processes
• First plan – up to 12 months:
– activate plan
– monitor quality and spend of services
– manage flexibility within the plan
– prepare for review
Support Connection
• Stabilised disability and support needs, with some capacity to
implement plan
• Ability to develop skills and build capacity to exercise choice
and control
• Little experience or knowledge of disability services
• Additional support required to enhance ability to make informed
decisions
• Seeking a new accommodation support arrangement
• Living in a locality with poor service provision/options
Participants who may benefit from
Support Connection
• Assistance to strengthen participant’s abilities to connect
to and coordinate informal, mainstream, community and
funded supports in a complex service delivery
environment
• Includes resolving points of crisis, developing capacity
and resilience in a participant's network and coordinating
supports from a range of sources
• It is a more intensive engagement than Support
Connection
Support Coordination
• Severe and multi-faceted disability requiring multiple supports
• Young people in nursing care
• Conditions of a degenerative nature and supports requiring
regular active management and ongoing adjustment due to the
participant’s changing needs
• Episodic mental or ill health support needs
• Regular crisis management
• Poorly resourced family or limited/no informal support network
• Child protection or criminal justice involvement
Participants who may benefit from
Support Coordination
• Support Coordination within a specialist framework necessitated by
specific high level risks in the participant’s situation
– time limited support with a focus on addressing barriers and
reducing complexity in the support environment, while assisting
the participant to connect with supports and build capacity and
resilience
• Includes all features of Support Coordination and must include:
– clear goals for the duration of the “Request for Service” that aim
to decrease the need for this high intensity support
– developing a plan with the participant and training support
workers in its implementation and maintenance
– monitoring plan milestones and outcomes
Specialist Support Coordination
Participants who may benefit from
Specialised Support Coordination
• Severe and complex disability - extensive liaison with
mainstream systems - expert assistance to navigate the health
interface
• Significant reluctance to engage with required supports –
usually relevant to therapeutic framework
• Requirement for support coordination within a specialised
framework/plan – eg. behaviour support
Service Agreements
• It is recommended that Service Agreements between the participant and
provider include:
– the supports that will be provided and the cost
– how, when, and where the supports will be delivered
– how long the participant requires the supports to be provided
– how the participant and provider will deal with problems that may arise
– the participant’s responsibilities (such as giving notice if they cannot attend
an appointment)
– the provider’s responsibilities (such as provide supports that suit a
participant’s needs)
– what notice is needed to change or end the Service Agreement
• A Service Agreement is different from a participant’s plan which is developed
with an NDIS planner. The Service Agreement should reflect the participant’s
plan and the NDIA encourages referring to the plan in the Service Agreement.
NDIA resources available at :
www.ndis.gov.au/providers
• Provider toolkit :
– Registration information
– Terms of Business
– Guide to suitability
• Price guide and support lists
• Specialist Disability Accommodation
Decision Paper
• Updated Operational Guidelines
(incl. supports that can be funded)
• Market information incl. provider
and participant dashboards;
quarterly reports
NDIS ready
Stay informed through our
online resources :
• www.ndis.gov.au/ndis-ready
• Sign up for Provider Newsletter
• Webinars
• Social media
• Check state information
Participate in local engagement
events :
www.ndis.gov.au/news/events/all
Questions?