Management Information Systems Final Project“Gourmet”

Submitted toMs. Mahwash Manzoor

Submitted by

Anum RaziHajra ShahIqra Mazhar IqbalMoeeza AhmadIqra Shahid

BBA Semester 6Section A

Introduction:

The word Gourmet is from the French term, defined as "refined and uncontrolled love of good food". Gourmet is an industry classification for high-quality premium foods in the United States. Gourmet may describe a class of restaurant, cuisine, meal or ingredient of high quality, of special presentation, or high sophistication. Gourmet food is characterized by high quality, accurate preparation, and artistic presentation. This name “Gourmet” was suggested by his daughter who is living in America.

“Gourmet Bakers and Sweets” is the largest food retail chain of Lahore. It is based in Lahore, the second largest city of Pakistan known for its traditional foods and passion for eating. It was started with a single outlet in Ichra in 1987 by Mr. Muhammad Nawaz Chathha, in the begging they did not get good response which resulted in shut down. He again started in 1992 at different place at Muslim town, and Gourmet did not look back since then. Now with its 5 production units, 2 restaurants and 88 sales outlets, Gourmet outreaches to a huge population for their food needs.

Mr. Chathha the founder of Gourmet stared his business with 20 million rupees. He is holding the position of Managing Director of the company. He was serving in Shezan Bakers as a General Manager and later on he decided to make his own bakery. He started his business through getting employees from Shehzan bakers in the beginning.

Gourmet produces a wide variety of bakery items, sweets and dairy products and offers high

quality services in their restaurants. Gourmet has introduced many new items in bakery products

categories which were previously not in the market of Lahore. Gourmet stresses hard on quality

and taste of their products and making them affordable for their customers at the best prices in

the market. The company has shown an explosive annual growth of more than 25% till 2006 in

its business since this unique business was started in 1992. Recently Gourmet shows 65% of

annual growth in its business from 2006 to 2009. With his commitment and strenuous effort to

provide the consumers with best quality food products in a convenient and unmatched displaying

manner, Gourmet has become a success story of business growth in Pakistan. At the moment

Gourmet has more than 4500 employees working in the organization.

Mission statement:-

“Our mission is to provide quality products at lowest prices”

Vision:-

“Leader of quality juice providers in the region by offering products enjoyed in every home. This

will be achieved from the dedication of each employee in conjunction with supportive

participation from management at all levels.”

SWOT Analysis:

SWOT stands for Strengths, Weaknesses, Opportunities and Threats. Internal factors, the

strengths and weaknesses and external factors, the opportunities and threats.

The analysis shows Gourmet Baker Pakistan's Strengths, Weaknesses, Opportunities and

Threats. The SWOT analysis will give you a clear picture of the business environment Gourmet

Baker Pakistan is operating in at the present time.

SWOT Analysis of Gourmet

Strengths:

Research and Development Center:

By having a strong R&D center Gourmet is offering a quality product to their customers.

Gourmet is offering a product to their customer in different packing and according to different

occasions.

Well Organized Structure:

Gourmet has a well organized structure. All the departments perform their work according to the

organizational structure. 100% of production at Gourmet is carried out at automated plants.

Computerized Database System:

Gourmet has an organized database; all the activities are recorded in the database. Computerized

database provides error free center. It is updated on the regular basis.

Team Work:

All the departments are working as a team such as Quality assurance, Marketing, MIS, HR and

Administration etc. Working as a team increases the efficiency of the Gourmet.

Low cost:

Keeping costs lower than their competitors and keeping the cost advantages helps Gourmet

Baker Pakistan pass on some of the benefits to consumers.

Supplier relationship:

Supplier relationships are strong at Gourmet Baker Pakistan, which can only be seen as strength

in their overall performance.

Quality:

By applying the various strengths Gourmet offers the product to the customer. Gourmet never

compromise on quality that is why they are able to capture a huge market share. Sweet and other

bakery products are prepared with immense care using traditional and authentic recipes to give

unforgettable taste.

Customer Retention:

As Gourmet is offering complete range of sweets, dairy, and bakery products to their customers

with the best quality and taste. Gourmet is able to retain the customers because of its brand name

and worth of the brand. As retaining the customer is better rather than switching towards the new

customers.

Weakness:

Less Financial resources for advertisement:

Gourmet is using less financial resources for advertisement. By using the appropriate resources

they can advertise their product by different tools of advertisement.

Latest Machinery required increasing the Production Rate:

Latest machinery is the key strength of any organization, but Gourmet lacks in this point. By

using the latest machinery Gourmet can increase the production rate.

No broadcast media is used:

The term broadcast media covers a wide spectrum of different communication methods such as

TV, radio, newspaper, magazines and many other materials supplied by the media and press, so

more focus should be on broadcast media.

Opportunities:

Gourmet Baker Pakistan could benefit from expanding their online presence and making

more money from online shoppers/internet users.

The changes in the way consumers spend and what they buy provides a big opportunity

for Gourmet Baker Pakistan to explore.

Gourmet Baker Pakistan is in good financial position, which is an opportunity for them to

explore in terms of investment in new projects.

Grasping the opportunity to expand the customer base is something Gourmet Baker

Pakistan can aim for, either geographically or through new products.

Expanding the product/service lines by Gourmet Baker Pakistan could help them raise

sales and increase their product portfolio.

Gourmet Baker Pakistan has a number of highly skilled staff, which is an opportunity for

them to explore as expertise of their staff can help Gourmet Baker Pakistan to bring the

business forward.

Threats:

Consumer lifestyle changes could lead to less of a demand for Gourmet Baker Pakistan

products/services.

Tax increases placing additional financial burdens on Gourmet Baker Pakistan could be a

threat.

Change in demographics could threaten Gourmet Baker Pakistan.

The financial burden of increasing interest rates could be a threat to Gourmet Baker

Pakistan.

Increased competition from overseas is another threat to Gourmet Baker Pakistan as it

could lead to lack of interest in their products/services.

Extra competition and new competitors entering the market could unsteady Gourmet

Baker Pakistan and be a threat.

The actions of a competitor could be a major threat against Gourmet Baker Pakistan, for

instance, if they bring in new technology or increase their workforce to meet demand.

Price wars between competitors, price cuts and so on could damage profits for Gourmet

Baker Pakistan.

A slow economy or financial slowdown could have a major impact on Gourmet Baker

Pakistan business and profits.

The rise and/or fall of the foreign exchange rate could threaten Gourmet Baker Pakistan

with regard to importing and exporting.

Rising costs could be a major downfall for Gourmet Baker Pakistan as it would eat into

profit.

Gourmet Baker Pakistan could be threatened by the growing power customers have to set

the price of their products/services.

Gourmet Baker Pakistan could be threatened by the growing power their suppliers have

to set their prices.

Gourmet could be a big threat because it is also offering a sweet Nirala’s taste and quality could

be the restrictive force for other to penetrate.

Change in the consumer preference:

Changing of consumer preferences is a major threat of any organization. As if we talk about

Gourmet now people prefer international brand over local brand which have become a major

threat.

ProductsGOURMET products are now on long lists. We are quite confident that no. of products we have introduced in Pakistan are matchless. Our R&D department keeps its-selves up dated with new recipes, new products for the ever changing customer needs.

 Bon Vivant

 

Gourmet Foods launched Bon Vivant (Bo Vi-van). This is a premium quality product range.Initially variety includes Cakes (Death By Chocolate, Kit Kat Chocolate, Malt Chocolate, Swiss Hazelnut, Peach & Orange, Strawberry Cheese, Blueberry Cheese and more.Pastries Strawberry Delight, Blueberry Delight, Kit Kat Chocolate, Mississippi Mud and more.Muffins Blueberry Muffin, Strawberry Muffin and moreCookies Chocolate Chips Cookies, Oats & Raisin Cookies and morePies Apple Pie, Walnut Pie, Mississippi…

 

Simple Bakery

GOURMET first started its bakery where only products of breakfast were provided in the beginning.But GOURMET is presenting now more than four hundred varieties in bakery products.

Mithai

After the success of bakery products in 1990 Gourmet decided to fill Sweetness in your Life. GOURMET produced Mitha is with fresh and pure ingredients. GOURMET has its own huge plant for making fresh khoya for all varieties of mithai. That is why GOURMET’s unique and innovated taste in Mitha are always appreciated.

Pasteurized Milk

Milk is a complete nutrition for all ages keeping this nutrition for 4-5 days without using any chemical is a new idea, which GOURMET has introduced. GOURMET has introduced Pasteurized Milk that is processed under high temperature system to kill the germs and to keep its nutrition. GOURMET milk is supplied under Expiry Dates.Lahore as big as it is city catering fresh milk and other dairy products was a huge challenge, collecting fresh milk from 7 zones of Punjab was a big job.Gourmet made it possible to collect fresh milk everyday perfectly, with the help of big chillers.

Powder Milk

GOURMET is also providing Ulteamate tea whitener, Skimy Milk for dieters, Milky Way is full of cream and is energy milk.

Ice Cream

GOURMET Ice Cream ‘A summer’s sweet gift’ for its customers is available in 12 delicious flavors. . Instead of artificial flavors GOURMET use real pulp of fruits for its unique taste and freeze on international level of -28 degree

Breads

GOURMET has introduced plain milky as well as multi grained and high fiber breads in different flavors and textured looks. Which promotes healthy digestion, weight loss and also stabilizes cholesterol and sugar level in blood.

Jams

GOURMET jams are made from farm fresh fruits and imported ingredients. Our food experts test them, under the Quality Control Laboratories. That is why GOURMET has been certified by Pakistan’s Best Jam Producers.

Candies and Toffees

Keeping the health of kids in our mind, which is our priority. We are using quality ingredients in candies and toffees that include vitamins, glucose and calcium.

Ketchup

GOURMET has launched its exciting ketchup, made of fresh tomatoes with no chemicals and artificial color added.  It has unique flavor due to the added ingredients of Mace, Cinnamon and clove. (Jaloteri, Darchini and Long.)

Beverages

GOURMET took the challenge of making Pakistan’s biggest in-house Beverages Industry and built under the supervision of International Team.The thirst-quenching drinks of GOURMET are available in Cola, Malta, Lemon up, Apple and Ice-cream Soda, in six different sizes from 300ml to 2.25 liter.

Halwas

Keeping our uniqueness in flavors and habit of innovation, we introduce different traditional halwas with the quality you really love!

INDUSTRY AND MARKET DESCRIPTION

Sweets are in our culture for centuries. It is our cultural heritage; people of our region have

different taste in sweets as compared to west. The western people eat chocolate as sweets but in

our region sweets are mithai. So in every town every city of Pakistan these sweets shops are

seen. Lahore and the people of Lahore are known for their tastes and eating habits so there are

many small scale sweet shops in almost every area. Gourmet has also started as a small shop in

Lahore but with changing market conditions with increase in purchasing power of customer and

their every day changing taste buds Gourmet has also improved. Although the tastes of

customers in many other dishes are changing people now a days are eating fast foods and liking

Chinese and western dishes rather than our typical eastern or Pakistani dishes, like we have seen

many western dishes in our wedding occasions which shows the changing consumer needs. But

this trend is not in sweets industry the habit of eating sweets is very much in like centuries

before. It is the most essential component of wedding no wedding, no ceremony or other

occasion of celebration is complete without sweets. With the ever increasing purchasing power

people are purchasing sweets in bulk form. Although the industry of sweets is century old but it

is not fading with the time it is getting rich day by day.

SEGMENTATION AND TARGETING

There prices of Gourmet products are higher as compared to their main competitors and secondly

their shops and stores are mainly located costly areas of cities. Keeping these factors in view we

can say that there target market is upper middle to upper class.

Continuous Learning about the Market:

Gourmet is different from others because they have been continuously upgrading themselves

over the years. They started their business from the inner city congested

Locality as traditional sweet shop mostly found in cities doing small scale business and selling

only mithai related products or dairy products.

But Gourmet has learned a lot from the changing tastes of their customers and their preferences.

They changed their stores outlook made them more modern and updated and introduced more

updated functions in stores operation. They have been successfully able to shift their small scale

business to a company level business. Their initial area of business was their hometown Lahore,

but they successfully expanded their business to other big cities of Pakistan.

Secondly they continuously keep working on their products and for over the years been able to

launch different successful products in market. Their major focus is on quality of their products

so to maintain strict laws of quality they have separate quality control department.

The other example of their continuous learning about the market is their successful launch of

snacks product category and their dairy products. They launched Gourmet milk in the market a

few years back although their milk was not the big success as it has to compete industry giants

like nestle, haleeb etc. but their snacks category is successful and been able to capture a large

portion of the market. These snacks and beverages are not only available at Gourmet stores but at

some other stores also.

Idea Generation

Our idea is to generate an online order booking system so that we could place our orders online through the Gourmet’s website. This online order placing will help a lot in managing large orders of sweets(usually used for marriages) and for the booking of cakes baked on special orders. Right now Gourmet takes orders manually which is not a reliable method of order placing.

Problem Statement/Project Plan

Right now while ordering we need to go to the outlet which is time consuming and become more costly. It is quite inconvenient because it can become a reason of delay of the delivery of the product. Moreover it also occupies a person in order to accomplish this duty.It is also not a reliable way of placing an order, the customer is always in doubt of weather the order would be delivered on time or not.

As everyone is quite familiar with the taste and service of Gourmet so it is not important to visit the place every time before ordering especially if the customer is being catered often.

On other hand the prices and menus are available on their sites so it will be more convenient if the customer will get an opportunity to order online with:

Their time will be saved

They would have to put less effort

Updates can be sent on their emails

Customer can also get confirmed about the current process of the order

Many people who have less time will prefer Gourmet as it is offering a fast

procedure

Vision Statement

Our vision is to automate the entire booking process in order to improve its operation and to provide convenience to the customers.

Mission Statement

Improving the procedures by the help of information system increasing the efficiency of the business and attracting customers by facilitating them through the feature of online booking of products.

Literature review

Our idea generation is on Gourmet bakery. We identified the problem statement that there is no online order system. We select Gourmet bakery for our project because to make an online registration of mathai orders and of special cakes backed on orders. When on weddings people come to Gourmet bakery for mathai and they order it manually but now we want to convert that system online. We will work on change management of the bakery.

We will make a data base software for this online registration of the orders of mathai and cakes to make it more easier for customers and to save their time and transport.

Now further we will discuss about Gourmet introduction, industry analysis, Gourmet products, and we make our mission and vision for Gourmet bakery. Then we discuss the SWOT analysis strength and weakness and search on marketing research and focus group discussion. We also set AS-IS MODEL, TO-BE MODEL. We make ERD entity relationship diagram that shows the relationship of the entity. Further we work on Gantt chart. Our main purpose is to make an online order registration.

The word Gourmet is from the French term, defined as "refined and uncontrolled love of good food". Gourmet is an industry classification for high-quality premium foods in the United States. Gourmet may describe a class of restaurant, cuisine, meal or ingredient of high quality, of special

presentation, or high sophistication. Gourmet food is characterized by high quality, accurate preparation, and artistic presentation. “Gourmet Bakers and Sweets” is the largest food retail chain of Lahore. It is based in Lahore, the second largest city of Pakistan known for its traditional foods and passion for eating.

Gourmet produces a wide variety of bakery items, sweets and dairy products and offers high

quality services in their restaurants. Gourmet has introduced many new items in bakery products

categories which were previously not in the market of Lahore. Gourmet stresses hard on quality

and taste of their products and making them affordable for their customers at the best prices in

the market.

Industry Analysis:The food items industry has been rising constantly at a considerable rate and the eating habits of

people are changing over time with the changing life styles.

With the growing trend of having light snacks with tea in the afternoon and other readymade

snacks for a meal instead of the traditional meals of curry n bread, the demand and consumption

for the products of this industry is growing rapidly.

Apart from that as more people and youngsters are working especially the women, their daily

lives are becoming very fast and they don’t have time to cook at home. Although people are

becoming more aware and more health conscious thus they demand high standards of quality and

hygiene along with a balanced nutrition.

Along with that the trend of celebrating events and having a get-together in the West is now

sweeping our culture as well and more people are now celebrating many different events such as

birthdays, ceremonies, anniversaries, New Year, Valentine’s Day, Mother’s Day etc as compared

to the few events celebrated earlier such as Eid-ul-Adha, Ramadan, Eid-ul-Fitr, weddings,

birthdays and get together. These events boost the sales of this industry as people opt to buy

things from outside instead of cooking themselves.

The trends of dining out have also grown rapidly over the past few years and that’s the reason

why many new companies like Gourmet are entering the Restaurants market.

The acceptance and need for such products are growing every passing day and it

is expected to grow at a higher rate in the future as well which is a very healthy sign for

companies like Gourmet to invest smartly and be in front.

Sweets are in our culture for centuries. It is our cultural heritage; people of our region have

different taste in sweets as compared to west. The western people eat chocolate as sweets but in

our region sweets are mithai. So in every town every city of Pakistan these sweets shops are

seen. Lahore and the people of Lahore are known for their tastes and eating habits so there are

many small scale sweet shops in almost every area.

Products

GOURMET products are now on long lists. We are quite confident that no. of products we have introduced in Pakistan are matchless. Our R&D department keeps its-selves up dated with new recipes, new products for the ever changing customer needs.

 Bon Vivant, Bakery, Mithai, Pasteurized Milk, Powder Milk, Ice Cream, Breads

Jams ,Candies and Toffees, Ketchup, Beverages, Halwas

Report

The whole report shows that the Gourmet bakers and sweets are striving to get a competitive

advantage against its customers but there are some problems to on which the company should

concentrate , because they serve many other factors respectively

1. Gourmet should offers incentives and benefits to its old employees to reduce its turnover rate.

2. The Gourmet hasn’t advertised themselves through media; they should have adopted some

other source of advertisement to cater the market. Well they are well known in the market but

they should use TV media for their advertisement, they could also advertise themselves on the

cable in the areas in which they are having their chains.

3. The Gourmet should plan for the loyalty of its customers. They should give discounts to its

regular customers in this way the customer’s sincerity with the company will grow.

4. The Gourmet should take feedback from the customers by personally survey and should

concentrate on the requirement of the customers.

5. Sales promotions like prizes, lucky draw schemes should be introduced to attract more

customers and involve kids and children to increase sales.

Software using:

As we want to provide the online booking facility to the customers, the website should be

changed for this purpose. In order to save the orders and manage the information of the

customers Gourmet will be in need of a database. To manage the database we need a

DBMS (Database Management Software) and to implement the changes in the website we

need to use a web development software.

Marketing Research

ANALYSIS OF QUESTIONAIRE AND ITS RESULTS

1. Do you think Gourmet needs to improve their management processes?

a) YES b) NO

YES NO

14 6

Interpretation Out of twenty customers fourteen answered “YES” and six answered “NO”.

2 . Is the service of Gourmet satisfactory?

a) YES b) NO

YES NO

8 12

Interpretation Out of twenty customers twelve answered “no” and eight answered “yes”.3.Do you think Gourmet management needs to have better control on their outlets?

a) YES b) NO

YES NO

15 5

Interpretation Out of twenty respondents fifteen answered “YES” and five answered “NO”.

4. Has the expansion of Gourmet affected its business negatively?a) YES b) No

YES NO

13 7

Interpretation:Out of twenty respondents thirteen answered “YES” and seven answered “NO”

5.Should Gourmet have facility of online booking?b) YES b) No

YES NO

16 4

Interpretation Out of twenty respondents sixteen answered “YES” and four answered “NO”.

6.Do you think more automation in their business units is required?a) YES b) NO

YES NO

13 7

Interpretation:Out of twenty respondents thirteen answered “YES” and seven answered “NO”.

7.According to you whether Gourmet involvement in other businesses apart from food industry will effect efficiency or not

2. YES b) NO

YES NO

15 5

InterpretationOut of twenty respondents fifteen answered “YES” and five answered “NO”.

In-depth Interview

In-depth interview is a one-on-one interview between a professional researcher and a research respondent.

Interview Researcher: Do you like the quality of Gourmet products?

Respondent: Well, Gourmet products in the past were more better, their quality is getting low day by day. Although I like their dairy products.

Researcher: So, How much do you prefer Gourmet items?

Respondent: I don’t prefer them much, as I preferred them in the past. As I am not satisfied with their quality like I was before.

Researcher: Ohh so did you find any innovation at Gourmet since past 5 years? And why you don’t prefer Gourmet like before?

Respondent: Well, I have’nt seen any innovation till now and their prices are getting higher day by day and quality is becoming low, that’s why I don’t prefer it much now.

Researcher: Hmmm… So you don’t even like their bakery products?

Respondent: Umm, no I like their bakery items.

Researcher: Ok! Do you want Gourmet to provide u with the facility of online booking?

Respondent: Yes why not!

Researcher: How it will benefit you?

Respondent: It will save my time.

Focus groups interview

A focus group interview is an un-structured, free-flowing interview with a small group of people, usually between six and ten. Focus groups are led by a trained moderator who follows a flexible format encouraging dialogue among respondents. Common focus group topics include employee programs, employee satisfaction, brand meanings, problems with products, advertising themes, or new product concepts.

Interview

1. What is your perception about the Gourmet bakery?

Maira: Well, Gourmet bakery is a good bakery, but its quality is getting low and prices are getting high.

Malieha: I’m not going to Gourmet since 2 years, because of its low quality.Zara: Well, I like it very much, they have low prices and most of our daily use items like milk, bread and jam come from Gourmet

Ok.. So, do you think that they should focus on quality? As people are now not preferring Gourmet bakery items beacuase of their low quality.

Maira: Yeah! They must should do.Malieha: Yes.. they should specially improve their quality of cakes like bon-vivant cakes quality.Zara: They should improve their bakery items also.

2. Hmm… do you like the idea of their new and different businesses under the same name, like Gourmet Grill, Gourmet Pharmacy, Gourmet furniture, Gourmet catering, Gourmet restaurant, Gourmet marquee and much more?Maira: instead of bakery I like their other places more specially the Gourmet grill and Gourmet marquee.Malieha: I like their idea of producing more different things.Zara: their idea is good and unique.

3. Ok, so what is your opinion about their catering as many people are taking their catering services?Maira: they have best food quality for catering. It’s awesome!Malieha: I love their food.

Zara: they have awesome taste of food. They catering services are excellent and their food is very tempting.

4. Well, coming back to their bakery products, how often you prefer their sweets on your weddings and different occasions? And will you prefer online booking of cakes and sweets?

Maira: We do prefer their sweets on normally every occasion but they should concentrate on their quality firstly as every customer’s first demand is quality. Yes, it is a good idea of online booking because it will help a lot in the ordering process.

Malieha: They have good quality sweets but they should wide their range of sweets and should add new types of sweets so the people can get attracted to them.

Zara: I agree with both Maira and Malieha. They should improve the quality and should facilitate their customer by taking their order on a single click.

As-Is Model

As Is Model ---- Gourmet Retail Shopping System

To-Be Model

ERD:

Gantt Chart

Reports (Financial, Marketing, Operations)

Financial: The system that we have proposed will be of immense benefits to the Gourmet customers, it will be not much costly. Anyone can easily get register to Gourmet site and they can easily place their order online.

We have developed a website for our customers so that they can place their sweets orders sitting home. They don’t have to go go to the bakery to place their orders. The advantages of a database management system mean that customer data can be combined with targeted marketing activities such as email, text messaging and direct mail.

The main advantages of a database management system are:

Easy Access To Data

Customer Segmentation

Data Filters

Centralized Record Keeping

It will cut down the expenses to some extend and is of great importance. It will bring most of the manual work to automation, reducing salary costs etc.

Marketing Report: To make everyone aware of our program we will have to carry out proper marketing programs. We have to aware all the customs of the Gourmet bakery of our new system, so that they can place their orders easily. We have to make sure that the system we are offering doesn’t fail so for that we should go to all heights of marketing. We can even hire advertising experts so they can advise us on how we should make everyone aware of our system. With all this we should also keep in mind that we need to keep a check on our expenses too. We can do marketing of it on social websites also such as facebook, twitter and google.

Operations:Operational database management systems (also referred to as OLTP On Line Transaction Processing databases), are used to manage dynamic data in real-time. These types of databases allow you to do more than simply view archived data. Operational databases allow you to modify that data (add, change or delete data), doing it in real-time.Operations management is an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations

are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements.Database operations are either simple or composite. A simple database operation is a single SQL statement or PL/SQL procedure or function. A composite database operation is activity between two points in time in a database session, with each session defining its own beginning and end points. A session can participate in at most one composite database operation at a time. It will be very important for the employees to manage the TPS (transaction) processing system). The day to day input of the information etc. The employees or the instructors will have to make sure that the processing is fast and there are no time delays.

Database change management

Database change management is the process of determining what changes need to be made to a database, specifying those changes, evaluating the effects of those changes, and then deploying them. CHANGE MANAGEMENT under this project refers that how we can bring change and maintain it with the passage of time which bring more automation and rationalization in existing business process management of GOURMET.

Changes to database schemas can be required for a number of reasons, including new business requirements, mergers, legislative changes, and application environment changes. Schema changes can involve changes to both logical database objects (for example, tables, columns, primary keys, and constraints) and tophysical database objects (for example, databases, table spaces, buffer pools, and indexes). Changing database objects, regardless of their type, is often not a trivial operation. Changes often impact dependent objects and sometimes even underlying data. The process of analyzing and maintaining these dependencies is traditionally time-consuming and prone to error.

Managing Database Change

If you develop and maintain databases of GOURMET at the enterprise level, your responsibilities probably include coordinating schedules and changes with software-development teams to create unified database applications. You can significantly reduce the effort that this coordination requires by adopting tools and processes that are as similar as possible to those of the software developers who are in your organization.As many teams move to more iterative, rapid-development paradigms for writing code (such as the Agile method), both software and database developers have an even greater need for tools such as version control. These tools can reduce the risks that are associated with team-based development. By using similar tools and processes, you can gain significant benefits not only for the databases that you manage but also for the integration points between those databases and the software that interacts with them.

There are three core capabilities of Change Management that allow developers of Gourmet and database administrators to manage changes in database environments:

Baseline - A point in time of the definition of the database and its associated database objects.

Comparison - A complete list of differences between a baseline or a database and another baseline or a database.

Synchronization - The process of promoting changes from a database definition capture in a baseline or from a database to a target database.

Risk Management

Database Risk Management assessments and planning

Threats to database OF GOURMET can come from any direction and in any form, whether Human error, Natural Disasters, Hardware failures or even simple misunderstandings. Risk mitigation needs to cover all possible threats, including information theft, by either preventing it or having a reaction plan in place if it occurs thereby restricting the loss. Living in the Information Age means the very survival of a business is dependent on the information they have and the availability of that information.DBMS will assess your database environment and implement procedures and practices that will mitigate virtually any database risk. DBMS makes use of its own in-house developed procedures as well as features built into the database software such as Flashback Technology, , Logical and Physical DataGuard, Auditing as well as foolproof backup and recovery strategies.

The follow areas are covered by GOURMET database risk management:1. Backup and Recovery strategies.2. Database Resource Manager set-up, implementation.3. User configuring and implementation.4. User security management (passwords, roles, profile).5. Database security management.6. security consulting.7. Fine grained access control.8. triggers for auditing and reporting.9. DBMauditing and reporting.10. Flashback recovery and query protection procedures.11. Change control procedures12. Test environment management 13. Test security14. Archiving strategies15. Performance Tuning

Database security management systemDatabase security concerns the use of a broad range of information security controls to protect databases (potentially including the data, the database applications or stored functions, the database systems, the database servers and the associated network links) against compromises of their confidentiality, integrity and availability. Database security management refers that how we can secure our information.

Under this project security refers that how we can secure the information of Gourmet customers in the form of database and Gourmet previous records from hackers. It involves various types or categories of controls, such as technical, procedural/administrative and physical. Database security is a specialist topic within the broader realms of computer security, information security and risk

management.

Security risks to Gourmet database systems include, for example:

Unauthorized or unintended activity or misuse by authorized database users, database administrators, or network/systems managers, or by unauthorized users or hackers (e.g. inappropriate access to sensitive data, metadata or functions within databases, or inappropriate changes to the database programs, structures or security configurations);

Malware infections causing incidents such as unauthorized access, leakage or disclosure of personal or proprietary data, deletion of or damage to the data or programs, interruption or denial of authorized access to the database, attacks on other systems and the unanticipated failure of database services;

Overloads, performance constraints and capacity issues resulting in the inability of authorized users to use databases as intended;

Physical damage to database servers caused by computer room fires or floods, overheating, lightning, accidental liquid spills, static discharge, electronic breakdowns/equipment failures and obsolescence;

Design flaws and programming bugs in databases and the associated programs and systems, creating various security vulnerabilities (e.g. unauthorized privilege escalation), data loss/corruption, performance degradation etc.;

Data corruption and/or loss caused by the entry of invalid data or commands, mistakes in database or system administration processes, sabotage/criminal damage etc.

Many layers and types of information security control are appropriate to databases, including:

Access control

Auditing

Authentication

Encryption

Integrity controls

Backups

Disaster Management in DBM Information System Disaster Management in DBM Information System is a computer database for disaster response that provides graphical, real-time information to responders.

Disaster emergency preparedness and recovery plan

Four phases of an emergency are Preparedness, Risk Mitigation, Response and Recovery. An DBM shall enable emergency managers or any emergency stakeholder (affected civilians, police, fireman, Non Government Organizations (NGO), etc.) make their required activities in any phase of an emergency in an easy and speedy way.

Preparation of contingency plans for different types emergencies

Creating checklists that can be easily reached by any related emergency management stakeholder

Resource management

Executing and tracking the contingency plan Cost calculation of the emergency Various kind of reports (supported by tables, graphs, etc.)

An DBMS interacts with many other early alert systems and communicates with many legacy systems.

Conclusion

Gourmet should change its order placing style and should provide the customers with the facility of online order booking. It will help the consumers to save time and will help the company to keep the record of the customer through the database. This system will also help to track the order. It will also increase the efficiency of the company and the customers will get the products just by a single click. This will make the system of order placing much more reliable. The customers would make their ID’s to place an order, once they are logged in they could easily place an order and also get it’s payment invoice. This innovation will bring change in Gourmet’s business processes and the order booking will be done online instead of booking manually.

References

http://gourmetpakistan.com/

http://docs.oracle.com/cd/E16655_01/server.121/e15858/

tgsql_monit.htm#TGSQL790

http://en.wikipedia.org/wiki/Operational_database

http://www.small-business-database-marketing.com/advantages-of-

database-management-system.html

http://gourmetpakistan.com/corporate-achievements