N4, N8, N16, N32 Embedded Network Video Recorder Firmware ... · N4, N8, N16, N32 Embedded Network Video Recorder User Manual Products: N4, N8, N16, N32 Network Video Recorders PLEASE

N4, N8, N16, N32 Embedded Network Video Recorder User ManualProducts: N4, N8, N16, N32 Network Video Recorders

PLEASE READ THIS MANUAL BEFORE USING YOUR SYSTEM, and always follow the instructions for safety and proper use. Save this manual for future reference.

RS_N4-8-16-32_V8.1.0_RM 190312

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About this manual

This manual supports the N-series Network Video Recorders (NVRs). It describes usage of the startup Wizard, and the parameters used in the embedded firmware screens. It also includes a basic approach to accessing the NVR across an Ethernet network and via the smartphone app HDVision Mobile.

LEGAL NOTICE

Observint Technologies (Observint) products are designed to meet safety and performance standards with the use of specific Observint authorized accessories. Observint disclaims liability associated with the use of non-Observint authorized accessories.

The recording, transmission, or broadcast of any person’s voice without their consent or a court order is strictly prohibited by law.

Distributing, copying, disassembling, reverse compiling, reverse engineering, and exporting, in violation of export laws, the software provided with Alibi video recorders is expressly prohibited.

Observint makes no representations concerning the legality of certain product applications such as the making, transmission, or recording of video and / or audio signals of others without their knowledge and / or consent. We encourage you to check and comply with all applicable local, state, and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies.

Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and / or other countries. Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions. Apple, iPhone, iPod touch, and iPad are registered trademarks of Apple Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Observint disclaims any proprietary interest in trademarks and trade names other than its own.

No part of this document may be reproduced or distributed in any form or by any means without the express written permission of Observint Technologies.

© 2019 by Observint Technologies. All Rights Reserved. 15505 Long Vista Dr, Suite 250, Austin, TX 78728 For Sales and Support, please contact your distributor.

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TABLE OF CONTENTS

Table of Contents

SECTION 1 Systems Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1 Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

SECTION 2 Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62.1 Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62.2 Using the Wizard for initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

SECTION 3 Channel - Live Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193.1 Live display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193.2 Live View screen controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

3.2.1 Channel - Live screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233.2.2 Channel - Channel menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233.2.3 Channel - Protocol Manage menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243.2.4 Channel - Live menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253.2.5 Channel - Image Control menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273.2.6 Channel - PTZ menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283.2.7 PTZ control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283.2.8 Channel - Privacy Mask menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293.2.9 Channel - Motion menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303.2.10 PIR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

SECTION 4 Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354.1 Encode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .354.2 Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

4.2.1 Record Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37SECTION 5 Alarm Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5.1 Motion alarm handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395.2 PIR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .405.3 IO alarm menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415.4 PTZ Linkage alarm menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415.5 Exception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

SECTION 6 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446.1 General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

6.1.1 PPPoE settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456.1.2 Port Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

6.2 DDNS settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

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6.3 Email setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .486.3.1 Email Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

SECTION 7 Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507.1 Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

7.1.1 Disk Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .527.1.2 S.M.A.R.T. data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

7.2 Cloud settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53SECTION 8 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

8.1 General settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .558.1.1 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .558.1.2 Output Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

8.2 Multi-User setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .608.3 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

8.3.1 Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .658.3.2 Load Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .668.3.3 Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .678.3.4 Parameter Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .678.3.5 Auto Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

8.4 IP Camera Maintain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .698.4.1 Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .698.4.2 Load Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .708.4.3 Reboot IPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

8.5 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .718.5.1 Channel Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .728.5.2 Record Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .728.5.3 Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

SECTION 9 Search, Playback, Backup and Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749.1 Using Search Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

9.1.1 Search, Playback and Backup video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .759.1.2 Event Search, Playback and Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .789.1.3 Event Playback Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .799.1.4 Sub-periods Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .809.1.5 Smart Search and Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .819.1.6 Smart Search Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .819.1.7 Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

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SECTION 10 Remote Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8710.1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8710.2 Remote login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

10.2.1 Remote login with Surveillance Plugin installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8810.3 Live screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9010.4 Playback screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9210.5 Remote Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9310.6 Local Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

SECTION 11 HDVision Mobile App for Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9511.1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9511.2 Help screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

11.2.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9711.2.2 Live (View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9811.2.3 (Remote) Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9811.2.4 Record (Local Playback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9911.2.5 Image (Manager) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9911.2.6 Remote Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10011.2.7 Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10011.2.8 Device (Manager). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

SECTION 12 Using Video Player Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10212.1 Installation on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10212.2 Play video file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

12.2.1 Capture image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10512.2.2 Save clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

APPENDIX A Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109A.1 System troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109A.2 Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

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SECTION 1: SYSTEM OVERVIEW

SECTION 1 Systems OverviewCongratulations on purchasing your new Embedded NVR security system! Your system includes the following key features:

General

• Connectable to network cameras, network dome and encoders• Connectable to third-party network cameras that are ONVIF compatible (includes Alibi)• Connectable to smart IP cameras• H.265 / H.264 video formats• PAL / NTSC adaptive video inputs• Each channel supports dual-stream• Up to 4 / 8 / 16 / 32 network cameras can be added to the recorder up to the capacity of the NVR.• Independent configuration for each channel, including resolution, frame rate, bit rate, image quality, etc.• The quality of the input and output record is configurable

Local Monitoring

HDMI / VGA outputs provided

• HDMI video output at up to 4K resolution• Multi-screen display in live view is supported, and the display sequence of channels is adjustable• Live view screen can be switched in groups. Manual switch and auto-switch are provided and the auto-switch interval is

configurable• Custom window-division live view layout configuration• 3D positioning in live view• Configurable main stream and sub-stream for the live view• Quick setting menu is provided for live view• Motion detection, video tampering, video exception alert and video loss alert functions• Privacy mask• Supports Pelco D, Pelco P, presets and cruise • Zooming in by clicking the mouse and PTZ tracing by dragging mouse

HDD Management

• N4, N8 and N16 support 1 internal SATA HDD, N32 supports up to 4 internal HDDs and 1 eSATA devices• Up to 8 TB storage capacity for each disk supported (refer to the specifications for your recorder for hardware capabilities) • S.M.A.R.T. and bad sector detection• HDD group management• Supports HDD standby function• HDD property: redundancy, read-only, read / write (R / W)

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• HDD quota management; different capacities can be assigned to different channels• Disk clone to the eSATA disk• HDD health monitoring

Recording, Capture and Playback

• Continuous and event video recording parameters• Multiple recording types: manual, continuous, alarm, motion, IO• Pre-record and post-record for alarm, motion detection for recording, and pre-record time for schedule and manual recording• Searching record files and captured pictures by events (alarm input / motion detection)• Tag adding for record files, searching and playing back by tags• Locking and unlocking record files• Local redundant recording• Normal / Smart / Tag video playback mode• Searching and playing back record files by channel number, recording type, start time, end time, etc.• Supports playback by main stream or sub stream• Smart search for the selected area in the video• Zoom in during playback• Reverse playback of multi-channel• Supports pause, play reverse, speed up, speed down when playback, and locating by dragging the mouse• Supports thumbnails view and fast view during playback• Up to 16-ch synchronous playback at 1080p real time. See specifications for you NVR• Supports playback by transcoded stream• Manual capture, continuous capture of video images and playback of captured pictures

Files Management

• Search and export vehicle detection files and human appearance files• Export video data by USB or eSATA device• Export video clips during playback• Alarm and Exception• Configurable arming time of alarm input / output• Alarm for illegal login, network disconnected, HDD error, and HDD full• Alarm triggers full screen monitoring, audio alarm, sending e-mail and alarm output

Other Local Functions

• Operable by mouse, remote control, or control keyboard• Two-level user management; admin user is allowed to create many operating accounts and define their operating permission,

which includes the limit to access any channel• Admin password resetting by exporting / importing a system configuration file• Operation, alarm, exceptions, and log recording and searching




• Manually triggering and clearing alarms• Import and export device configuration information

Network Function

• Self-adaptive 10M / 100M / 1000 Mbps network interface• TCP/IP protocol, DHCP, DNS, DDNS, NTP, SADP, SMTP, NFS, and iSCSI are supported• TCP, UDP and RTP for unicast• Auto / Manual port mapping by UPnPTM• Remote Web browser access by HTTPS ensures high security• Remote reverse playback via RTSP• Supports accessing the platform via ONVIF• Remote search, playback, download, locking and unlocking of the record files, and supports downloading files upon broken

transfer resume• Remote parameters setup; remote import / export of device parameters• Remote viewing of the device status, system logs and alarm status• Remote keyboard operation• Remote HDD formatting and program upgrading• Remote system restart and shutdown• RS-485 transparent channel transmission• Alarm and exception information can be sent to the remote host• Remotely start / stop recording• Remotely start / stop alarm output• Remote PTZ control• Remote JPEG capture• Two-way audio and voice broadcasting• Embedded Web server

1.1 Using the mouse

Mouse control

A standard 3-button (left / right / scroll-wheel) USB mouse can also be used with this NVR. To use a USB mouse:

1. Plug the USB mouse into the either the front panel or back panel USB connector of the NVR.

2. When the recorder is powered on, the mouse will be automatically detected. If the mouse is not detected, the mouse may not be compatible with the NVR. Please refer to the recommended device list from your provider.

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Using the mouse

1. Left Button:

— Click to select menu options. — During live viewing in split-screen view, double-click on a channel to view it in full-screen. Double-click the channel

again to return to split-screen viewing. — Click upon a channel on Live Viewing screen to open Camera Quick Toolbar. — Click and hold to drag sliders and scales on menu mode

2. Right Button:

— Click once to open the task bar on the Live Viewing screen. — In menus, click to go back or close the menu.

3. Scroll Wheel:

— In menus, scroll to move up / down through the menu content. — While hovering over the volume control wheel, scroll to turn system volume up / down.

Using the Remote Control

3

5

11

1416

9

1

6

4

2

10

13

15

12

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No. Icon Description

1 1-8 Numeric keys Press to display channel 1~8

2 9, 0 Numeric keys

3 ALL Press to display all channels Multiple display mode

4 Menu Press to enter or exit the Main Menu

5 Mute Mute On/off

6 Submenu Go to submenu

7 Up arrow key; Volume increase

8 SEL Press to enter the selected menu item and edit the setting

9 Left/Right key; Decrease/increase parameter value of control bar.

10 Down arrow key; Volume decrease

11 Press to rewind during video playback

12 Press to fast forward during video playback

13 Press to play recorded video or enter the recording search menu

14 Press to start manual recording

15 Press to stop manual recording or stop the video playback

16 | | Press to pause the video playback or enter frame-playback mode




Using the Virtual KeyboardWhen you click in an editable data entry field, a virtual keyboard will appear. Click on the character in the keyboard to enter it into the field. When the data entry is complete, click the Enter key in the lower right corner.

Move cursor left, right

Enter

Click to delete previous character

Click for upper,

lower case

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SECTION 2 Initial SetupWhen the NVR is first powered on, it must be activated. Activation sets the admin user password and a Lock Pattern if used.

After Activation, you can use the Wizard to setup the basic configuration of the system, including network parameters, time, cameras, etc.

2.1 Activation

When the NVR powers on, a “SYSTEM INITIALIZING” splash screen normally appears within 3 minutes. If it is the first time powering on the recorder, an activation screen will open. You must use this menu to setup an admin password for the system, and an Unlock Pattern, if preferred, for quickly accessing the configuration menus if the recorder.

1. In the screen shown above, enter your admin password in the New Admin Password and Confirm Password fields (see below). Ensure that the Password Strength of your password is at least Medium (preferably Strong).

NOTE If you forget your password, you will be unable to login the system, please contact your vendor to reset the password.

SECTION 2: INITIAL SETUP



2. If you want to use an Unlock Pattern to access the configuration menus, open the Unlock Enable drop down list, and then click Enable. Click Apply to continue.

3. Click the Draw button to open the Set Unlock Pattern window.

4. In the Set Unlock Pattern window, drag the mouse cursor across a pattern of circles, then release the mouse.

5. Repeat the pattern you entered, and then click Apply to save the configuration. The configuration Wizard initial screen will open.

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2.2 Using the Wizard for initial configuration

Use the Wizard to setup the basic configuration of your system. Advanced configuration options are available in the Setup menus. Refer to the firmware user manual (to be provided) for your recorder for more information.

1. When the initial Wizard window appears, click Start Wizard to continue.

2. The next Wizard screen is used to configure the network settings of the recorder. Initially, the recorder acquires network using DHCP (Dynamic Host Configuration Processor) which usually exists somewhere on your LAN. DHCP provides network settings that are compatible with other devices on your LAN.




a. It is preferred to have fixed network settings instead of dynamic settings, however. To change from dynamic network settings to fixed settings, copy the settings found through DHCP for the Local Connection and DNS, uncheck the DHCP select box near the top of the menu, then re-enter the DHCP Local Connection and DNS settings. You can also enter your own network settings for the recorder (these must be compatible with other devices on the LAN). If you choose to enter your own network parameters, consider the following:

IP Address: The IP address identifies the NVR in the network. It consists of four groups of numbers between 0 to 255, separated by periods. For example, “192.168.001.100”.

Subnet Mask: Subnet mask is a network parameter which defines a range of IP addresses that can be used in a network. If IP address is like a street where you live then subnet mask is like a neighborhood. The subnet address also consists of four groups of numbers, separated by periods. For example, “255.255.000.000”.

Gateway: This address allows the NVR to access the Internet. The format of the Gateway address is the same as the IP Address. For example, “192.168.001.001”.

DNS1/DNS2: DNS1 is the primary DNS server and DNS2 is a backup DNS server. Usually should be enough just to enter the DNS1 server address.

b. You can also configure the ports the NVR. If you need to change the port numbers of your NVR, consider the following:

Web Port: This is the port that you will use to log in remotely to the NVR (e.g. using the Web Client). If the default port 80 is already taken by other applications, please change it.

Client Port: This is the port that the NVR will use to send information through (e.g. using the mobile app). If the default port 9000 is already taken by other applications, please change it.

RTSP Port: This is the port that the NVR will be allowed to transmit real-time streaming to other device (e.g. using a streaming Media player.).

HTTPS: HTTPS is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. If you want to log in remotely to the NVR using Web Client, you need to complete the port forwarding in your router. The default port number is 0443.

PPPoE: PPPoE is an advanced protocol that allows the NVR to connect to the network more directly via DSL modem. Check the Enable PPPOE box, and then enter the User name and Password of the PPPoE.

c. Click Next to continue.

3. Use the Date/Time menu to set the Date, Time, Date Format, Time Format, Time Zone, NTP and DST (daylight savings time).

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a. When changing parameters in the Date and Time tab, consider the following:

Date: Click on the calendar icon to set the system date.

Time: Click to set the system time.

Date Format: Choose from the drop down menu to set preferred date format.

Time Format: Choose time format between 24-hour and 12-hour.

Time Zone: Set the correct time zone.

b. Click the NTP tab. To use a Network Time server to automatically set the date and time in your recorder, check the Enable NTP box, and then select a Server Address from the drop down list. Click Update Now to acquire the current Date and Time information.

c. Click the DST (Daylight Savings Time) tab. Setup the values in the DST menu to match your local DST custom, if preferred.



If changing the DST settings, consider the following:

DST: Enable if Daylight Saving Time (DST) is observed in your region.

Time Offset: Select the amount of time to offset for DST

Time Mode: Choose to set the daylight saving time in weeks or in days

Start Time/End Time: Set the start time and end time for daylight saving.

4. Click Next to continue.

5. In the IP Camera menu, the Wizard automatically lists all cameras connected to the channel RJ-45 connectors on the back panel. If some channels are unused, you can add compatible network IP cameras to the NVR up to the capacity of the NVR. For instance, if you have an 8-channel NVR and have four cameras plugged into the backpanel channel connectors, you can add 4 additional IP cameras that are installed on the network, for a total of 8.



To use this menu:

a. If you are NOT adding network IP cameras to the NVR for monitoring, click Next to continue, and to to the step: “6. In the Disk menu... on page 13.

b. To add network cameras to the NVR for monitoring:

i. Click the icon in the Edit column for a channel where a camera is not assigned. In the example above, channels 2 through 8 are not assigned.

ii. In the Edit Connection Information menu, open the Switch Mode drop down list, and then select Manual Mode. Click OK to close this menu.

iii. In the IP Camera Wizard window, click the Search button in the lower left corner. A list of compatible IP cameras installed on the network will appear in the left frame.

iv. To add a network camera from the search results list, check the select box for the camera you want to add, and then click the Add button (blue right arrow button) in the middle of the window. An Add IP Camera menu will open.



v. The IP Camera menu will open showning the camera you added listed in the right frame. You can click the icon for the camera in the State column to see live video from the camera.

NOTEFor the camera you added, if the icon in the State column is not green (like that shown for CH1 above), click the Edit icon and correct any parameters that are in error before continuing.

vi. Repeat this procedure to add additional network cameras to you NVR.

vii. Click Next to advance to the next Wizard menu.

6. In the Disk menu, you can configure how your disk (HDD) will be used. The Overwrite (Auto) feature enables you to always keep a previous, optional number of days of data written to the HDD when the disk becomes full, and Format initializes the HDD for use in the recorder and erases all data on the disk. If you installed HDDs in your recorder, it is strongly advised to format these drives before using your recorder.




a. To configure the HDD for Overwrite:

viii. Check the select box for the HDD you want to configure from the list above.

ix. Open the Overwrite drop down list, and then select Auto.

b. To format an HDD:

i. Check the select box for the HDD you want to Format from the list above.

ii. Click the Format button. Allow the format operation to complete before continuing.


Use the Resolution menu to select an output resolution that matches your monitor. The NVR automatically adjusts the output resolution during start up to match the highest resolution of your monitor.



8. To change the resolution, open the drop down list, select the resolution you prefer, and then click Apply.


The Mobile screen shows the P2P settings provided with your recorder, and a QR code you can scan to easily connect the NVR to the mobile app HDVision (available free for Android and iOS).


The Summary screen shows the settings selected the Wizard.


11. In the Summary screen, you can:

— Check the select box to Don’t show this window next time. — Click Previous to return to the Wizard screens and change your selections. — Click Finish to close the Wizard.

12. Click Finish to close the Wizard.

a. If cameras were added using the Wizard, video from those cameras will appear in the Live screen. See below. Status Icons

b. If you want to add cameras to the recorder, click the Add icon ( + ) in the upper right corner of the video frame.



Click to add camera

i. In the Quick Add menu that opens, a list of cameras that can be added appears at the top. Click on the one you want to add to the viewing frame.

ii. Check the parameters in the menu to ensure they are correct (see above), and then click the Add button. Video from the camera will appear in the viewing frame.



Status Icons



SECTION 3 Channel - Live Display Use the Channel menus to configure the camera, live view display, PTZ setup, motion setup, convert mode, and other camera related configuration parameters. The NVR supports only compatible IP cameras connected to the backpanel.

3.1 Live display

Use the Live display to view video streaming from your cameras. The display can show one video frame, or split into up to 16 video frames. The display also includes Status icons in each frame that indicate is recording, or detected motion, and I/O alarm, or an HDD problem.

Task menu bar Date / TimeStart button

Filter panel

• Task Menu Bar

The Task Menu Bar appears at the bottom of the screen when you right click on the Live scren or move the mouse to the bottom of the screen. To open the Task Menu Bar, click the right mouse button anywhere in the Live View screen.

Screen layout n x n

Open Start menuInformation available*** Layout options

Network disconnected

Manual Record or Alarm start / stop

View channel sequence

Search playback*

Mainstream /substream

Adjust volume

Preview policy**

SECTION 3: CHANNEL - LIVE DISPLAY


* Quick playback: Click to playback all channels from start of day or playback last 5 s, 10 s, 30 s, 1 min, 5 min.

** Preview policy: Realtime. Balanced, Smooth.

*** Preview policy: Click to view system, channel, or record information, or network state.

• Start Menu

To open the Start Menu, right click anywhere on the Live screen to open the Live screen toolbar, and then click the Start Menu icon.

Click to switch user or enable multi-user.

Click for search, playback and backup (download).

Click to Setup the system (enter menu mode).

Click to Lock / Unlock the screen. Unlock state allows access to the configuration menus.

Click to Shutdown, Reboot and Logout of the system.

— ShutdownClick Shutdown to open the Shutdown menu. In this menu, you can either Shutdown (to power off), Reboot, or Logout.

If you select Logout, the Live View screen will close, and you must login again to continue.



— Setup (Menu mode)To open the Setup menus, click the icon in the lower right corner of the Task Menu Bar, and then click the Setup icon. Click the block for the setup configuration you want to see or change. Using these menus may require authentication.

NOTE If the recorder is not in menu operation for one (1) minute, the screen will lock to prevent unauthorized OSD operations.

— SearchClick Search to search for recorded video.



• Filter Panel

To open the Filter Panel, move the mouse cursor to the right edge of the Live screen.

The Filter panel opens when the mouse cursor is moved to the right of the screen. It provides links to playback recordings, and allows you to filter recordings by the alarm type.

Click the Play icon in the thumbnail to open Search window and playback the recording. See below.

• Status icons

Status icon can appear on the video frame (for motion detection or recording) or on the toolbar.

This indicates that the NVR is currently recording.

This icon appears when the camera has detected motion.

The icon indicates that the external I/O alarm device is triggered

This icon indicates that the HDD is in error to work

This icon indicates the HDD is unformatted

This icon indicates the HDD is full.

This icon indicates the HDD is read-only.

• Camera Quick Setting Toolbar

The Live screen Camera Quick Setting Toolbar will appear when you click on the video frame.

Play last 5 min. recorded

Record start/stop Zoom* Mainstream / Substream

Adjust color Add custom tag

* ZOOM: Click to zoom-in on the channel. When the zoom icon appears, press and hold the left mouse button, then drag across the area you want expand.



3.2 Live View screen controls

3.2.1 Channel - Live screen

To configure the Live View screen, open the Start menu and select Setup. You may have to authenticate your credentials to open the menu. The following Setup menu will appear over the Live View screen.

3.2.2 Channel - Channel menu

To configure the Live View screen channels, click the Channel tile. (See above.)

The Channel menu includes the following buttons:

• Search: Search for and list compatible IP cameras installed on the network. Results of the search are shown above in the upper frame of the menu. You can modify the settings of these camera by clicking the icon in the Edit column. See below.



• Add: Add a selected IP network camera to the NVR for monitoring. • Add All: Add all compatible IP network cameras to the NVR for monitoring. • Auto Assign IP to Camera(s): The added IP camera would be not able to connect if its IP address is not in the same network

segment with NVR. With this function to reassign an IP address to all added IP cameras.• Manual Mode: After selecting a camera, clicking Manual Mode to open a menu for changing the network settings of the IP

camera. • Auto Mode: After selecting a camera, clicking Auto Mode will delete the POE chanel IP Camera. • Channel Delete: Check the select box for one or more added IP cameras, and click this button to delete the camera.

3.2.3 Channel - Protocol Manage menu

Use the Protocol Manage menu to edit the RSTP protocol for the IP camera connections. You can also use this menu to create up to 10 custom protocols. The menu is shown below.



Parameters on the Protocol Manage menu include:

• Custom Protocol: Select one of the names from the drop down list. The system supports 10 custom protocols.• Protocol Name: To assign a name to your custom protocol.• Enable Substream: Check this box if you want to enable the sub-stream.• Type: Only RTSP available now.• Port: Enter the RTSP port of your IP camera.• Resources Path: Enter the RTSP address of your IP camera.

To use this menu:

1. Select the protocol you want to edit from the drop down list,

2. Adjust the parameters as needed

3. Click Apply.

3.2.4 Channel - Live menu

In the Live menu, click the Setup icon for each camera to configure the on-screen display (OSD) options and adjust the color and brightness parameters.



Setup menu:

Choose a channel to configure Give a name to the camera

Date format to display for the camera (for IP camera only)

Time format to display for the camera (for IP camera only) Refresh Rate of the camera (for IP camera only)

Show Name, Show Time - show on screen options

Alpha - use to set the transparency of the OSD camera name, date and time, etc.

Adjust the Hue, Brightness, Contrast and Saturation values for the image

Click Default to load default settings.

Right click on the Setup menu to return, click Apply to save your settings, and then right click on the menu to exit.



3.2.5 Channel - Image Control menu

Use the Image Control menu to configure additional parameters for the camera. Click on the icon in Setup column for each camera to configure additional performance settings.

Setup menu includes:

Choose a channel to configureSelect the desired built-in IR cut filter mode to ensure the camera works properly both in the day and night.

Set the delay time of IR-CUT switching Check to enable lens flip and angle flip Set the flip angle

To enable or disable Backlight compensation

Choose the appropriate options to rotate / flip the image. For Angle Flip, select teh Angle Trad 0 or 360.

Select Enable to choose Backlight compensation.Select Enable to choose 3D Noised Reduction. Select Enable to use WDR

Use the slider to adjust Automatic Gain Control level

Select White Balance Auto to enable the camera to automatically adjust the brightness and contrast of the video when shooting in the darkness with bright light sources.

Set the Shutter and Time Exposure as needed. Use in foggy environments to improve the video quality

Click Default to return to Image Control default settings.

Right click on the Setup menu to return, click Apply to save your settings, and then right click on the menu to exit.



3.2.6 Channel - PTZ menu

Use the PTZ screen to configure cameras with PTZ (Pan and Tilt and/or Zoom) capability. In the screen shown below, the only camera listed has variable zoom.

To use this menu, open the Signal Type drop down list for the camera you want to configure. If you select Digital control, you can control the PTZ features through menus in the NVR. If you select Analog control, you must set the analog parameters so they are consistent with the settings in the camera.

Columns on the PTZ menu include:

• Signal Type: Analog for analog channels, Analog & Digital for IP channels.• Protocol: Choose the communication protocol between the PTZ capable camera and NVR. The NVR supports Pelco-D and

Pelco-P. • Baudrate: The speed of the information sent from the NVR to the PTZ camera. Make sure it matches the compatibility level of

your PTZ camera.• DataBit / StopBit: The information between the NVR and PTZ camera is sent in individual packages. The DataBit indicates

the number of bits sent, while the EndBit indicates the end of the package and the beginning of the next (information) package. The available parameters for DataBit are: 8, 7, 6, 5. Options for the StopBit are 1 or 2.

• Parity: For error check. See the documentation of your PTZ camera, to configure this setting.• Address: Set the command address of the PTZ system. Please be noted that each PTZ camera needs a unique address to

function properly.

3.2.7 PTZ control panel

To open the PTZ control panel, click on the camera video in the Live display, and then click the PTZ control panel icon on the Camera Quick Setting toolbar. A menu will open on the sidebar. Using this menu you can adjust the Zoom and Focus.



PTZ

Use the PTZ menu to point the camera at your surveillance target and control the ZOOM, and FOCUS. The SPEED slider controls how fast the camera moves.

3.2.8 Channel - Privacy Mask menu

Use the Privacy Mask menu to block areas of the field of view where information may appear that you do not want to view or record. You can configure up to four privacy areas in the field of view.

To use this feature:

1. Check the Enable Privacy Zone select box.

2. Check the select box for one of the four privacy areas you can configure. In the example below, Area 1 was selected.



3. Using the mouse, drag a rectangle across the area you want to hide. In the example above, the whiteboard is obscured.

4. Click Apply to save your settings.

5. Configure another privacy area if needed. Check the select box for an unused area, and then repeat steps 3 through 4 above.

You can remove a privacy area by unchecking the select box for that area, and then clicking Apply.

3.2.9 Channel - Motion menu

Use the Motion menu to configure areas in the camera field of view where motion of interest can occur. When motion is sensed in those areas, your NVR can record the event and notify you by sending an email alert with an attached image of the event, and/or send a push notifications to your HDVision Mobile app. Motion event recording is enabled with a Schedule. See “4.2.1 Record Schedule” on page 37 for more information.



By default, the entire field of view is selected for Motion detection, as indicated by the orange tinted segments over the background. To configure a camera for motion detection:

1. Check the Switch select box to enable Motion Detection for that camera.

2. Open the Sensitivity drop down list to select the sensitivity of detection. Level 1 provides the lowest sensitivity, and level 8 provides the highest sensitivity. Selecting the sensitivity correctly may require testing.

3. Click the icon in the Setup column. In the screen that opens, you can select the areas of the camera field of view were you want to sense for motion. By default, the entire field of view is selected, indicated by the orange tint. For improved efficiency of your system, click Clear All areas, and then drag a rectangle across only the areas where motion is of interest.

Motion detection area (orange highlight)

— To disable motion detection in an area of the screen where it is being sensed, drag a rectangle with the mouse across the area, starting on a segment highlighted in orange, where motion detection is enabled.

— To enable motion detection in an area of the screen where it is not being sensed, drag a rectangle with the mouse across the area, starting on a segment that is not highlighted, where motion detection is disabled.

4. Right click on the Setup screen to return to the Motion menu, and then click Apply to save your settings.

5. Click the Alarm button to open the Motion Alarm menu. Use this menu to configure how the recorder will react to a motion detection event. The Motion Alarm menu is shown below.



6. Configure the motion alarms for the camera you are configuring, change the following parameters as needed:

— Buzzer: The NVR can use its internal buzzer to emit an alarm tone. You can set the buzzer duration in seconds when the motion is detected.

— Alarm Out: Optional function. If your NVR support to connect to external alarm device, you can set to emit an alarm tone.

— Latch Time: To configure the external alarm time when motion is detected. — Record: Click the settings icon and choose which channel(s) you want to record when the motion detection is triggered. — Post Recording: You can set how long after an event occurs that the NVR will continue to record. The recommended

recording length is 30 seconds but it can be set higher up to 5 minutes. — Show Message: Check the select box to display the motion icon on the live view screen when the motion is detected. — Send Email: You can let the NVR to send you an auto-email when the motion is detected. You must configure your

email settings to use this feature. See “6.3 Email setup” on page 48. — Full Screen: If this function is enabled and a motion is detected in a channel, you will see that channel in full screen. — Picture to Cloud: Select this option to upload a picture (capture) of the event to your cloud server. The Cloud server

must be configured. See “7.2 Cloud settings” on page 53. — Video to Cloud: Select this option to upload video of the event recorded on the HDD to your cloud server. The Cloud

server must be configured. See “7.2 Cloud settings” on page 53.

7. Click Save to retain your settings. You can also click Copy to use the alarm settings with other cameras.

8. Right click the mouse to return to the Motion menu.

3.2.10 PIR

Use the PIR menus to define a detection areas for cameras that senses for a heat signature (PIR). Only PIR capable cameras can be configured for PIR detection. To improve the efficiency of your system, sense for PIR only in areas of the field of view where PIR sensing is valuable.



To setup cameras to use the PIR feature:

1. Check the Switch box for a PIR capable camera to enable PIR detection.

2. Set the sensitivity level for the area you setup for PIR detection. Level 1 the lowest sensitivity level, level 8 is the highest sensitivity level.

3. Click the icon in the Setup column to open the setup menu. See below.

By default, the entire field of view is selected for PIR sensing, as indicated by the orange tinted segments over the background. To select only the segments where a heat signature detection is valuable:

a. Click Clear All to clear all selected segments in the field of view.



b. Select areas for PIR sensing as follows:

* To enable PIR sensing in an area of the screen where it is not being sensed, drag a rectangle with the mouse across the area, starting on a segment that is not highlighted, where PIR sensing is disabled.

* To disable PIR sensing in an area of the screen where it is being sensed, drag a rectangle with the mouse across the area, starting on a segment highlighted in orange, where PIR sensing is enabled.

c. Right click on the Setup screen to return to the PIR menu, and then click Apply to retain your settings.

4. Click the Alarm button at the bottom of the screen to open the PIR Alarm menu.

PIR ALARM settings

5. Configure the PIR alarms for the camera you are configuring, change the following parameters as needed:

— Buzzer: Enable this option to sound an alarm tone when a PIR event is detected. You can set the buzzer duration in seconds when the PIR is detected.

— Record: Click the settings icon and choose which channel(s) you want to record when the motion detection is triggered. — Post Recording: You can set how long after an event occurs that the NVR will continue to record. The recommended

recording length is 30 seconds but it can be set higher up to 5 minutes. — Show Message: Check the select box to display the motion icon on the live view screen when a PIR event is detected. — Send Email: You can let the NVR to send you an auto-email when a PIR event is detected. You must configure your email

settings to use this feature. See “6.3 Email setup” on page 48. — Full Screen: Check the select box to expand the live view display of the channel to expand to full screen when a PIR

event is detected. — Picture, Video to Cloud Uploads: Check the select box(es) to upload images and/or videos to the Cloud service when

a PIR event is detected. To enable the cloud service, please see “7.2 Cloud settings” on page 53.

6. Click Save to retain your settings. You can also click Copy to use your alarm settings with other PIR capable cameras.

7. Right click the mouse to return to the PIR menu.



SECTION 4 RecordUses the Record menus to configure the recorder for encode the video and capture files, and when it will record.

4.1 Encode

Use the Encode Mainstream and Substream menus to configure the recording resolution, compression, etc. for each camera channel, and to enable Audio on the channel if available. In general, Mainstream configures the channel for the highest video resolution from the camera, and substream sets the video quality used for remote access (web client, smartphone app) and a central management software (CMS).

To open the Encode menus, click the Record tile in the main menu or click the Record tab on the Setup screen, and then click the Encode link the left panel.

Mainstream setup

1. In the Encode menu, click the Mainstream tab.

2. Configure each camera channel for the recording parameters you want to use. Recording parameters include: — Resolution: Resolution parameter defines how large the recorded image will be. Often this parameter is set to the

maximum resolution of the camera connected to the channel. — FPS: This parameter defines the number of frames per second the NVR will record. This parameter has a large effect on

the amount of video data recorded on the HDD. — Video Encode Type: This NVR supports both H.265 and H.264 encoding.

SECTION 4: RECORD


— Bitrate Control: Select the bitrate level. For a simple scene, such as a gray wall is suitable constant bitrate (CBR). For more complex scene, such as a busy street is suitable variable bitrate (VBR).

— Bitrate Mode: If you want to set the bitrate, then choose User-defined mode. If you want to select the predefined bitrate, choose Predefined mode.

— Bitrate: This parameter indicates the rate of data transfer that the NVR, and the data rate of video recording. Recordings encoded at higher bitrates will generally have a higher quality.

— Audio: Select this option if you want to record audio with video. You must have a microphone connected to the NVR or are using a camera with audio capability. Audio channels are associated with the camera channels as shown in the menu.

— I Frame Interval: In compressed video format, the number of frames that only show changed pixels between a full frame of the current video image The lower the iframe interval, the higher the video quality, with a higher network bandwidth. Video containing a high level of motion (city street traffic, etc) should have a low iframe interval for better video quality.

— ETR: ETR is used to select the same resolution, frame rate, etc settings for PIR/Motion triggered recording as other recording modes. If ETR is not selected, PIR/Motion triggered recordings can have different resolution and frame rate settings from other recording modes..

3. After changing parameters in the menu, click Apply to save your settings.

Substream setup

1. Click the Substream tab to open the substream menu.

2. Configure each camera channel for the substream recording parameters you want to use. You can use the Copy feature to apply the settings of one camera channel to other channels. Parameter definitions are similar to the Mainstream setup parameters. Use the definitions shown above.


4.2 Record

In the Record menu, use the Record tab to enable recording, select the stream (Mainstream or Dualstream) you want to record, and enable PreRecord if needed. The Record menu Record tab is shown below.

SECTION 4: RECORD


1. In the menu shown above, select the options you prefer for each camera channel:

— Record Switch: Check the select box to enable recording this channel. — Stream Mode: Choose video streams you want to record. You can record either Mainstream (only) or Dualstream

(Mainstream and Substream). If Audio is enabled on the channel, audio will also be recorded. — PreRecord: When this option is enabled, the NVR will begin recording a few seconds before an alarm event occurs. Use

this option if recording is triggered by motion.

2. Click Apply to save your settings. You can also click Copy to copy your settings to other channels.

4.2.1 Record Schedule

Use the Record Schedule graphical user interface (GUI) to define when recording a channel is enable for either Normal (continuous) recording, Motion triggered recording, or PIR triggered recording during the week. Notice that the schedule three rows for each day (one to mark Normal recording, one for Motion recording, and one for PIR recording), and one column for each 30 minute period. For each 30 minute segment of each day of the week, you can disable recording (no recording mode selected), or enable either the Normal, Motion, IO, or PIR recording mode.

The Recording Schedule GUI is shown below. Note that each different recording mode is color-coded on the schedule. Shown here, the schedule is configured for only for Motion recording, Sunday through Friday.

SECTION 4: RECORD


To configure a recording schedule for a camera channel:

1. Open the Channel drop down list at the top of the menu and select the camera channel you want to configure.

2. Click on one of the recording modes listed to the right of the matrix (Normal, Motion, IO or PIR).

3. Drag the mouse linearly or diagonally across an area of the matrix where you want to enable that recording mode. To disable a recording mode on the schedule, select the mode you enabled, and then drag the mouse across the area you want to disable.

4. Select a different mode, and repeat the method in step 3 above.

5. When finished setting up the schedule, click Apply to activate it. You can also click Copy to use the same schedule for other camera channels.

SECTION 4: RECORD


SECTION 5 Alarm Configuration Use the Alarm menus to configure alarm parameters. MOTION and PIR menus included here are similar to the alarm menus in related sections of the manual.

5.1 Motion alarm handling

To open the Motion alarm menu, click the Alarm tile in then Main menu, and then click the Motion link in the left column. Use this menu to configure how the recorder will react to a motion detection event. The Motion Alarm menu is shown below.

1. Configure the motion alarm options for the camera you are configuring:

— Buzzer: The NVR can use its internal buzzer to emit an alarm tone. You can set the buzzer duration in seconds when the motion is detected.

— Alarm Out: Not used. — Latch Time: Use the Latch Time parameter to set how long the buzzer will sound when the alarm is triggered (10s, 20s,

40s, and 60s). — Record: Click the settings icon and choose which channel(s) you want to record when the motion detection is triggered. — Post Recording: You can set how long after an event occurs that the NVR will continue to record. The recommended

recording length is 30 seconds but it can be set higher up to 5 minutes. — Show Message: Check the select box to display the motion icon on the live view screen when the motion is detected. — Send Email: You can let the NVR to send you an auto-email when the motion is detected. You must configure your

email settings to use this feature. See “6.3 Email setup” on page 48. — Full Screen: If this function is enabled and a motion is detected in a channel, you will see that channel in full screen.

SECTION 5: ALARM CONFIGURATION


— Picture, Video to Cloud: Check the select box(es) upload alarm images and/or videos to a Cloud server when a PIR event is detected. To enable the Cloud server, please see “7.2 Cloud settings” on page 53.

2. Click Apply to save your settings. You can also click Copy to use the same settings for other camera channels. Right click the mouse to return to the Live View Main menu.

3. Click the Motion button to (re)configure the motion detection settings for a camera. Options in this menu are the same as those in the Channel | Motion menu. See “3.2.9 Channel - Motion menu” on page 30 for more information.

5.2 PIR

To open the PIR alarm menu, click the Alarm tile in then Main menu, and then click the PIR link in the left column. Use this menu to configure how the recorder will react to a PIR detection event. The PIR alarm menu is shown below.

1. Configure the PIR alarm options for the camera you are configuring:

— Buzzer: Enable this option to sound an alarm tone when a PIR event is detected. You can set the buzzer duration in seconds when the PIR is detected.

— Alarm Out: Not used. — Latch Time: Use the Latch Time parameter to set how long the buzzer will sound when the alarm is triggered (10s, 20s,

40s, and 60s). — Record: Click the settings icon and choose which channel(s) you want to record when the PIR event is sensed. — Post Recording: You can set how long after an event occurs that the NVR will continue to record. The recommended

recording length is 30 seconds but it can be set higher up to 5 minutes. — Show Message: Check the select box to display the motion icon on the live view screen when a PIR event is detected. — Send Email: You can let the NVR to send you an auto-email when a PIR event is detected. You must configure your email

settings to use this feature. See “6.3 Email setup” on page 48.



— Full Screen: Check the select box to expand the live view display of the channel to expand to full screen when a PIR event is detected.

— Picture, Video to Cloud: Check the select box(es) to upload images and/or videos to the Cloud service when a PIR event is detected. To enable the cloud service, please see “7.2 Cloud settings” on page 53 .

2. Click Apply to retain your settings. You can also click the Copy button to copy your settings to different camera channels. Right click the mouse to return to the Live View Main menu.

3. Click the PIR Detection button to (re)configure the PIR detection settings for a camera. Options in this menu are the same as those in the Channel | PIR menu. See “3.2.10 PIR” on page 32.

5.3 IO alarm menu

This menu is reserved for future enhancement. It does not apply to NVRs without alarm input sensing.

5.4 PTZ Linkage alarm menu

To open the PTZ Linkage alarm menu, click the Alarm tile in then Main menu, and then click the PTZ Linkage link in the left column. For PTZ cameras only, you can point the camera to a Preset when a Motion or PIR alarm event occurs. The Preset must be preconfigured. The PTZ Linkage menu is shown below.



1. Configure the PTZ Linkage alarm options for the camera you are configuring:

— Switch: Check the select box to enable the PTZ linkage feature. — Motion: Check the select box to enable a Motion detection alarm event to point a PTZ camera at a Preset field of view. — IO: This feature not currently used. — PIR: Check the select box to enable PIR alarm event to point a PTZ camera at a Preset field of view. — PTZ1 .. 4: Click the Settings icon associated with a PTZ camera, and then, in the popup menu, select the PTZ camera

channel and a Preset field of view associated with the camera to point the camera in that direction when Motion and/or PIR alarm event occurs.

2. Click Apply to retain your settings. You can also click the Copy button to copy your settings to different camera channels. Right click the mouse to return to the Live View Main menu.




5.5 Exception

To open the Exception event menu, click the Alarm tile in then Main menu, and then click the Exception link in the left column. The Alarm Exception menu is shown below.

Use the Exception menu to configure the recorder to send alert(s) when certain conditions occur. At this time, the event types include:

— No Space on Disk: When an HDD is full. — Disk Error: If the HDD is not detected properly. — Video Loss: If a camera is not connected properly or a failure in the network or camera occurs.

1. For each Exception type, configure the following:

— Switch: Check the select box to enable the monitoring of the event. — Buzzer: Set the buzzer duration when the event occurs (Off/10s/20s/40s/60s). To disable buzzer, select OFF. — Alarm Out: Check the select box to enable the external alarm device to sound. Recorder must be connected to an

external Alarm Out device, such as a buzzer. This feature is not currently implemented. — Latch Time: Specify how long an external alarm device will sound (10s, 20s, 40s, 60s). Recorder must be connected to

an external Alarm Out device, such as a buzzer. — Show Message: Check the select box to display a message on the screen when the Exception event occurs. — Send Email: Check the select box to send you an auto-email when the Exception event occurs.

2. Click Apply to retain your settings. Right click the mouse to return to the Live View Main menu.


SECTION 6 Network Configuration Use the Network configuration menus to setup This menu allows you to configure network parameters, such as PPPoE, DHCP, and 3G. The most common types are DHCP. Most probably your network type is DHCP, unless the network is manually addressed. If you need an authentication user name and password to the Internet, then choose PPPoE. If you want to use mobile network connection, then choose 3G.

6.1 General settings

Open the Network General settings menu by clicking the Network tab in the Live View Main menu. Network general settings show the Ethernet (LAN) settings for the recorder, and the network settings for the internal switch (Internal NIC) where IP cameras are connected to the backpanel. In this menu, you can use DCHP to acquire compatible Ethernet network settings from a DHCP server on your network (often with a router), or disable DHCP (uncheck the DHCP box) and enter your own settings. Settings you use must be compatible with other devices on the network to avoid network IP address conflicts.

Parameters shown in the General screen include:

LAN — IP Address: The IP address is the unique identifier for every machine using network. It consists of four groups of

numbers between 0 to 255, separated by periods. For example, “192.168.001.100”. Each device on a network must have a unique network IP address and be compliant with network addressing rules.

— Subnet Mask: Subnet mask is a network parameter which defines a range of IP addresses that can be used in a network. If IP address is like a street where you live then subnet mask is like a neighborhood. The subnet address also consists of four groups of numbers, separated by periods. For example, “255.255.000.000”.

SECTION 6: NETWORK CONFIGURATION


— Gateway: This address allows the NVR to access the Internet. The format of the Gateway address is the same as the IP Address. For example, “192.168.001.001”.

— DNS1/DNS2: DNS1 is the primary DNS (Domain Name Server) server and DNS2 is a backup DNS server. A DNS server translates a website host name (such as ESPN.com) to the IP address understood by routers on the internet. The default DNS addresses are 8.8.8.8 and 8.8.4.4 (provided by Google).

Internal NIC — IP Address: This IP address represents the gateway IP address of the internal switch of the NVR to which IP cameras are

connected. Each IP camera connected to the internal switch has a different IP address. — Subnet Mask: Subnet mask is a network parameter which defines a range of IP addresses that can be used in the

internal switch. Typically this parameter is 255.255.255.000 and rarely needs to change.

6.1.1 PPPoE settings

PPPoE (Point-to-Point Protocol over Ethernet) is a specification for connecting multiple users on an Ethernet local area network to a remote site through common customer premises equipment, such as a DSL modem.

PPPoE is disabled by default. To use PPPoE:

1. Check the PPPoE select box, and then enter the User name and Password of the PPPoE device.


3. Reboot the recorder to activate the PPPoE settings.



6.1.2 Port Configuration

The Port configuration menu is used to adjust the Ethernet ports used to address the Web, Media, RSTP and HTTPS services. Normally these ports numbers do not need to change unless the ports are also used by other devices.

The port feature supports UPnP (Universal Plug and Play) a useful feature for automatically port forwarding a router for direct access to the recorder from Internet. The Port configuration menu is shown below.

Port configuration parameters include the following.

— Web Port: This port is used to log in remotely to the recorder (e.g. using the Web Client). If the default port 80 is already taken by other applications, please change it.

— Client Port: This is the port the recorder will use to send information. If the default port 9000 is already taken by other applications, please change it.

— RTSP Port: Default is 1050, if the default port 1050 is already taken by other applications, please change it. — UPNP: If you want to log in to the recorder remotely using a Web Client, you need to port forward the router for your

recorder. If your router supports UPnP, you can enable it both in the router and recorder to automatically setup port forwarding for a remote login. Otherwise, it must be setup manually.

Adjust the port configuration parameters as needed, and then click Apply. Right click the mouse to return to the Main menu.

6.2 DDNS settings

This menu allows you to configure DDNS settings. The DDNS provides a static address to simplify remote connection to your remotely. To use the DDNS, you first need to open an account on the DDNS service provider’s web page.

Observint technologies recommends a P2P DDNS service. Options include No-IP, DYNDNS, DDNS_3322, CHANGEIP, and DNSEXIT.



1. To use DDNS with your recorder, select the preferred options in the screen shown above:

— DDNS: Check the select box to enable DDNS. — Server: Open the Server drop down list to select the preferred DDNS server (DDNS_3322, DYNDNS, NO_IP, CHANGEIP, or

DNSEXIT).

— Domain: Enter the domain name you created on the DDNS service provider’s web page. This will be the address you enter in the URL box when you want to connect remotely to the recorder via PC. Fox example: NVR.no-ip.org.

— User/Password: Enter the user name and password you obtained when creating an account on the DDNS service provider’s web page.

2. After all parameters are entered, click Test DDNS to test the DDNS settings. If the test result is “Network is unreachable or DNS is incorrect”, please verify that the network is functioning properly, and the DDNS information is correct or not.

3. Click Apply to save your settings. Right click the mouse to return to the Main menu.




6.3 Email setup

To use Email notifications of an alarm event, use the Email setup menu to configure your account settings. You can receive an Email notification when an alarm is triggered, the HDD becomes full, the HDD is in error state, or a Video Loss occurs. You can configure the menu to send Email notifications to up to three recipients. Notification email will appear in your account Sent folder.

Use the Email Schedule menu to specify when email notifications are sent. This schedule must be configured to complete email setup.

1. To setup your recorder for Email notifications, configure the following parameters:

— Email: Check the select box to enable your Email settings. — Encryption: Open the drop down list and select the appropriate option for your Email provider. Options include Auto,

SSL, TSL, and Disable. If you are unsure about the correct setting, set Encryption to Auto (default). — SMTP Port: Enter the SMTP port of your email server. — SMTP Server: Enter the SMTP server address required by your email provider. — User Name: Enter your email address. — Password: Enter the password of your email account. — Receiver 1~3: Enter the email addresses you want to receive event notifications from the recorder. — Interval: Configure the time interval between email notifications from the recorder.


3. To make sure all settings are correct, click Test Email. The system sends an automated email message to your inbox. If you received the test email, it means the configuration parameters are correct; change parameters, and retest your settings.

4. Right click the mouse to return to the Main menu.


6.3.1 Email Schedule

Configure the Email Schedule to configure when an Email notification is sent.

The color codes on email schedule have the following meanings:

• Green: Slot for Motion detection event.• Yellow: Slot for IO alarm.• Red: Slot for Exception (HDD full, HDD error, or Video Loss) alarm.• Purple: Slot for PIR event.

To configure this GUI:

1. Open the Channel drop down list at the top of the menu and select the channel you want to configure.

2. Click on one of the notification modes listed to the right of the matrix (Motion, Exception or PIR).

3. Drag the mouse linearly or diagonally across an area of the matrix where you want to enable that notification mode. To disable the notification on the schedule, select the mode you enabled, and then drag the mouse across the area you want to disable.

4. Select a different mode, and repeat the method in step 3 above. Notification modes CAN overlap.

5. When finished setting up the schedule, click Apply to activate it. You can also click Copy to use the same schedule for other camera channels.

6. Repeat steps 1 through 5 above for each camera in the system from which capture files are saved.



SECTION 7 Device Configuration Use the Device menus to configure HDD internal storage and Cloud storage.

7.1 Disk

To open the Disk menu, click the Device tile in the Main menu, and then click Disk in the left frame. Click the Disk tab to show the HDDs configured in the system.

The Disk menu includes the following:

— Format HDD: Check the select box for the HDD you want to format, and then click Format HDD. To format the device, you must enter an administrative user name and password, and then click OK to confirm to continue formatting.

— Overwrite: Use this option to overwrite old recordings on the HDD when the HDD is full. Open the drop up list and select the option you prefer. For example, if you choose the option 7 days then only the last 7 days recordings are kept on the HDD. To prevent overwriting any old recordings, select OFF. If you have disabled this function, please check the HDD status regularly to make sure the HDD is not full; recording is stopped if the HDD is full.

SECTION 7: DEVICE CONFIGURATION


— Record on ESATA: This menu available when your recorder includes an e-SATA port on the rear panel. It will allow to record the video to an external e-SATA HDD in addition to an internal HDD(s). If e-SATA recording is enabled, the e-SATA backup function will also be disabled.

If the recorder supports multiple HDDs, an edit icon will appear on the menu. Click the icon to open the following menu.

To use the HDD menu:

1. Open the HDD ID drop down list and select the HDD you want to configure.

2. Open the Disk Type drop down list and select the attribute you want to apply to the HDD. Disk Type options are Read-write (default), read-only, and redundant.

— Set the HDD to Read-only mode to prevent new recordings from being written to the device. You can still search for and play recording on a read-only HDD.

— A Redundant HDD can be used to automatically backup recordings on (read-write) HDD. When a redundant HDD is designated, the system can be configured to record cameras in parallel to both the read-write HDD and the redundant HDD. This feature is useful for protecting data when an HDD failure occurs.

3. Open the Disk Group drop down list and select the Disk Group you want to assign to the HDD. The disk group feature can be used to balance recordings across multiple HDDs by assigning cameras to different disk groups.



7.1.1 Disk Group

If your recorder supports multiple HDDs, you can configure the each HDD to be in a different group. HDD Disk Groups allow you to balance recordings across multiple HDDs. For example, you can record camera channels 1 through 4 (disk group) to one HDD hard drive and 5 through 8 (a different disk group) to a different HDD. This configuration can reduce usage of an HDD and may extend the its life. Open the Disk Group menu by clicking the tab.

To assign cameras to a disk group:

1. Open the Disk Group Type drop down list and select the type of group to configure.

2. Open the Disk Group drop own list and select the Disk Group you want to assign cameras to.

3. Click the numbered boxes, representing camera channels, to record to the HDDs in the selected group.

4. Click Apply to save the settings.

5. Repeat steps 1 through 4 above to configure other disk groups.

7.1.2 S.M.A.R.T. data

Use the S.M.A.R.T. menu do display performance data about the HDD(s) in the surveillance system and execute self-check performance tests. Open the S.M.A.R.T. menu by clicking the S.M.A.R.T. tab in the Device | Disk menu. See below. Refer to the HDD manufacturer’s website for definitions of the S.M.A.R.T. attributes.



Message text

If the message Whole Evaluation not passed, continue to use the disk appears, the HDD has encountered a fault, such as bad sectors. You can option the recorder to continue saving to the drive.

To execute a Self-check diagnostic:

1. Open the Self-check Type drop down list and select the diagnostic to run. There are three types tests are available:

— Short: This test verifies major components of the hard drive such as read/write heads, electronics and internal memory. — Long: This is a longer test that verifies the above plus it performs a surface scan to reveal problem areas on the disk

surface (if any) and forces bad sector relocation. — Conveyance: This is a quick test that verifies that the mechanical parts of the hard drive are working properly.

2. Click Check, and then allow the test to complete. Progress of the test is indicated in the Self-check State field to the left.

If a critical S.M.A.R.T error is found, the HDD can continue to be used, but there will be a risk of data loss. It is recommended to replace the HDD.

7.2 Cloud settings

The recorder can upload snapshots to the Dropbox cloud service. Currently, Dropbox offers free storage to set maximum.



To configure the recorder to use Cloud storage:

1. Create a Dropbox account using the same email address and password used for your recorder. Go to www.dropbox.com, then follow the on-screen instructions for setting up an account.

2. Check the Cloud Storage select box to enable this feature.

3. Click Activate Cloud to activate the cloud feature.

a. Soon afterwards, a message will appear that an activation link was sent to your email address (the email address you used to create the Dropbox account). Check your email, and then click the link to activate the settings.

b. You will be directed to the Dropbox website. Click “Allow” to finalize the activation.

4. Open the Cloud Overwrite drop down list and select the overwrite option you prefer.

5. Click inside the Folder Name field for each camera channel, and then enter a name for the camera - whatever you prefer.

6. In the Cloud menu, click Apply to save your settings.



SECTION 8 System SettingsUse the System menus to configure see and configure General settings, Multi-users, Maintenance, and display system information.

8.1 General settings

Use the System Genera menu to configure general settings for the system including Language, video format, recording mode, etc.

1. In the General menu shown above, configure the following:

— Device Name: Enter the preferred name for your recorder. The name can include both letters and numbers.

— Device ID: Enter the preferred ID for your recorder. The device ID can include only numbers. This parameter is particularly important when operating one recorder, among other recorders, with a remote control. You can identify the target recorder using the Device ID.

— Language: Select a language you would like the system menus to be displayed in. Multiple languages are available. — Video Format: Select the correct video standard for your region. — Menu Timeouts: Click the drop-down menu to select the time your NVR will exit the Main Menu when idle. You can

also disable this by selecting OFF, which will also temporarily disable password protection. — Show Wizard: Check the select box to display the Startup Wizard when you start or reboot your NVR.


8.1.1 Date and Time

The Date and Time menu includes three sections: Date and Time, NTP Settings, and DST Settings.

SECTION 8: SYSTEM SETTINGS


Date & Time

1. In the Date and Time section, configure the following as needed.

— Date: Click the calendar icon to change the date. — Time: Click the dialogue box to change the time. — Date Format: Open the drop down list to select the preferred date format. — Time Format: Open the drop down list to select the preferred time format. — Time Zone: Open the drop down list to select a time zone of your region or city.


NTP Settings

The NTP (Network Time Protocol) feature allows your NVR to automatically sync its clock with a time server. This gives it the ability to consistently have an accurate time setting.



3. Configure the NTP section as needed

— Check the select box to enable the NTP feature. — Select an NTP Server Address from the drop down list.

4. Click Update Now to manually sync the date and time.


DST Settings

With the Daylight Saving Time (DST) feature, you can automatically adjust the time in the recorder when DST is in effect.



6. Configure the DST Settings menu as needed:

— Enable DST: If DST is used in your time zone or region, check the select box to enable this option. — Time Offset: Select the amount of time that DST changes the time in your time zone. This refers to the difference

between Coordinated Universal Time (UTC) and the local time. — DST Mode: You can select how Daylight Saving starts and ends:

* Week: Select the month, a particular day and time when Daylight Saving starts and ends. For example, 2 a.m. on the first Sunday of a particular month.

* Date: Select the start date (click the calendar icon), end date and time when Daylight Saving starts and ends. — Start Time / End Time: Set the start time and end time for Daylight Saving.


8.1.2 Output Configuration

This menu allows you to configure video output parameters.

1. Configure the following parameters:

— SEQ Mode: Select the screen layout you prefer when your NVR is in sequence mode. The layout determines how many video channels will be displayed.



— SEQ Dwell Time: Enter the time in seconds to display a video channel in sequence mode before displaying the next video channel (300 seconds is the maximum).

— Output Resolution: Select a display resolution suitable for your monitor. 1920 x 1080 will suit most monitor. If your recorder supports 4K output resolution, you can select either 2K (2560 x 1440) or 4K (3840 x 2160).

2. Click the SETUP button to adjust the Scale and offset of the image. Scale and offset adjusts the size and position of the display on the monitor.

a. To adjust the scale and offset:

i. Select either Scale, X Offset or Y Offset.

ii. Click the arrows icons below to adjust the size or position of the screen.

iii. Repeat i and ii for other adjustments as needed.

iv. Right click anywhere on the screen to exit Scale and Offset Setup.

3. Configure the following parameters as needed:

— Cursor Hidden Delay: Open the drop down menu to select the time your NVR will hide the mouse cursor when idle. Click OFF to disable this feature and temporarily disable password protection.

— Cursor Acceleration: To adjust the speed to move the mouse cursor.



— Transparency: Drag the slider left or right to change the transparent of the Menu Bar and the Main Menu.


8.2 Multi-User setup

This menu allows you to configure the user name, password and user permission.

The system supports the following account types:

— admin: System Administrator, has full control of the system. Administrators can change both administrator and user passwords and enable and disable password protection.

— None: Normal User has access to Live View, Search, Playback, and other functions. You can setup multiple user accounts with different levels of access to the system.

Change Password

To change the password for the administrator or user accounts:

1. Click the User Edit icon . Password must be at least 8 characters and can contain a combination of numbers and letters.



2. Enter the new password in the password and confirm fields

3. Click Save to save your new password.

4. In the Authentication menu, enter the OLD password, and then click Authenticate.

5. In the Multi-User menu, enable Password Enable (strongly recommended).

Add New Users

To create a new user:

1. Select one of the user accounts that is currently disabled, and then click the User Edit icon. In the example below, user1 .. user 6 accounts are disabled.



2. In the User Edit menu, open the User Enable drop down list and then select Enable.

3. Click the User Name field to change the user name.

4. Open the Password Enable drop down list and then select Enable (strongly recommended).

5. Enter a new password in both the Password and Confirm fields.



6. Click Save.

7. In the Authentication window, enter the admin user password.

Setting User Permissions

You must login as an admin user to set the user permissions for a user. Admins can enable or disable access to certain menus and functions of each user account.



Click the icon in Permission column for the user you are setting permissions for.

8. Check the boxes next to any system menus or capabilities you want the user to use. Click All to check all boxes. Click Clear to check none of the boxes.

9. Click Save to save your settings.

8.3 Maintenance

In this menu you can search and view the system log, load default settings, upgrade the system, export and import system parameters, and configure system auto reboot.



8.3.1 Log

The system log includes all system events, such as motion alarms and system warnings. You can easily create a backup file of the system log and copy it to a USB flash drive.

To search and backup the system log:

1. Click the calendar icons in the Start Date and End Date fields to set the date range for the log messages you want to search for.

2. Click the Start Time and End Time fields and then edit the time to set the start time for the start date and end time for the end date to refine the time span of your search range.

3. Open the Log Type drop down list and select the type of events you would like to search. Select All to see the entire system log for the selected time period.

4. Click Search.



5. Browse log events listed in the your search result:

— Video events can be played back instantly by clicking in icon the Playback column. Right-click to return to your search results.

— Use the icons in the lower right corner of the screen to move between pages of system log events.

6. To backup the log you found:

a. Plug a flash drive for your log backup into a USB port.

b. Click Backup to copy the search result to a flash drive.

c. When the backup menu appears, navigate to the folder on the flash drive where you want to save the file.

d. Click OK to begin copying the file. Allow the backup operation to complete before continuing.

8.3.2 Load Default

You can reset the NVR settings to its out-of-box state. You can reset all settings, or just settings on specific menus. Restoring default settings will not delete recordings saved to the hard drive.



To load defaults, check the items you want restore to default, or check Select All to choose all items, and then click Apply to load default settings of your chosen items. Allow the operation to complete before continuing.

8.3.3 Upgrade

Use the Upgrade feature to replace the firmware in the recorder with a newer version.

1. Copy the firmware file (.sw filename extension) to a USB drive

2. Insert the USB flash drive into the USB port of the recorder.

3. In the Upgrade menu, click Select File button, and then select the firmware file in your USB flash drive. Click OK.

4. Click Upgrade to start the system upgrade. The system upgrade will last around 5-10 minutes. Allow the upgrade process to complete before continuing. Follow the on-screen instructions to complete the process. DO NOT power off the NVR or remove the USB from NVR during firmware upgrade.

5. After the upgrade process completes, remove the flash drive from the recorder.

8.3.4 Parameter Management

You can backup (Save) the main menu (system configuration) settings to a USB flash drive, and then restore (Load) them later to return the system to its former state. You can also Load the menu settings onto another recorder (must be same hardware).

To Save the Main Menu settings:

1. Plug a USB flash drive with sufficient space into a USB port on the recorder.



2. Click Save Settings on the Parameter Management menu.

3. Follow the on-screen instructions to complete the operation. You must enter the admin user password to complete the save operation.

4. Allow the operation to complete before continuing. The default name for the file you saved is DEVICE_Settings. See below.

5. Remove the flash drive from the USB port and store it in a secure place for possible use later.

To Load the Main Menu settings:

1. Plug a USB flash drive containing the Main Menu Settings you saved earlier into a USB port on the recorder.

2. Click Load Settings on the Parameter Management menu.

3. Navigate to the Main Menu Settings file you want to load and select it.

4. Follow the on-screen instructions to complete the load operation. You must enter the admin user password to complete the load operation.

5. Allow the operation to complete before continuing.

6. Remove the flash drive from the USB port and store it in a secure place for use later.



8.3.5 Auto Reboot

Use this menu to configure the recorder to automatically reboot on a schedule. This practice is recommended to maintain the operational integrity of recorder.

To setup Auto Reboot:

1. Check the Auto Reboot select box to enable this feature.

2. Open the Time drop down list, and then select either Every Day, Every Week, or Every Month.

3. Depending on your selection, use the lower menus to define what day and time the reboot will occur.

4. Click Apply to save your settings. You can also click Default to setup a reboot every Sunday at 12:00 am.

8.4 IP Camera Maintain

8.4.1 Upgrade

Use the Upgrade menu to upload a firmware file into a IP camera. To use this menu:



1. In the list of IP camera channels, check the select box for the IP camera you want to upgrade.

2. Click Select File. In the Select an upgrade file .... screen, locate and then select the firmware file you need for the Upgrade, and then click OK.

3. In the Upgrade menu, click IPC Ugrade to install the new firmware. You may be required to enter the admin user password to initiate the upload. Allow the operation to complete before continuing.

8.4.2 Load Default

Use this menu to reset an IP camera to its factory default state . To use this menu:



1. Check the select box for the camera(s) you want to reboot.

2. Click Load Default. You may be required to enter the admin user password to initiate the upload. Allow the operation to complete before continuing.

8.4.3 Reboot IPC

Use this menu to reboot an IP camera. To use this menu:

1. Check the select box for the camera(s) you want to reboot.

2. Click Reboot Camera. You may be required to enter the admin user password to initiate the reboot operation. Allow the reboot to complete before continuing.

8.5 Information

The Information menus show important configuration data about the recorder. Use it to show system information, channel information, record information and network status.



If your NVR supports P2P, you will find the P2P ID and P2P QR code in the information page. You can scan this QR cord with mobile app to configure the app for remote viewing of the NVR.

8.5.1 Channel Information

Used the Channel Information screen to see the mainstream and substream recording configuration, motion detection status and other parameters for each IP camera monitored by the system.

8.5.2 Record Info

Use the Record Info screen to see the recording information for each connected camera. This information includes the bitrate, stream type, recording resolution and frame rate (FPS), and other parameters.



8.5.3 Network Status

The Network Status screen includes a summary of all network settings.



SECTION 9 Search, Playback, Backup and TagsUsing Search features you can finds and playback previously recorded videos and snapshots that are stored on the HDD. Using the Backup feature you can save video and snapshots to a USB flash drive.

9.1 Using Search Features

Open the Start menu and click the Search button to open the Search mode menu.

Playback Status

Channel selection Video Playback Controls Timeline Time frame options

Search TypeSearch OptionsSearch Date

The Search menu includes the following:

• Search Options: the system provides various search & playback methods: General, Events, Sub-periods, Smart & Pictures• Search Date: search by a date to play back.• Search Type: the system provides different search types to narrow your search.• Channel Selection: to choose the channels you want to search & play.• Video Playback Controls: to control the video playback.

SECTION 9: SEARCH, PLAYBACK, BACKUP AND TAGS


Enlarge

Rewind Stop

Slow play Fast forward

Digital zoomPause

Video clipPlay by frame

Volume control Add Custom Tag

Add Default Tag

— Enlarge: the video playback to full screen — Rewind: x2, x4, x8 and x16 — Slow Play: 1/2, 1/4 and 1/8, 1/16 speed — Play — Pause — Play by frame: Click once to play a frame of the video — Fast Forward:, x2, x4, x8 and x16 — Digital Zoom: Click to zoom in then click-and-drag on a camera image during playback to zoom in on the selected area.

Right-click to return to regular playback. — Video Clip: Quickly save a section of video to a USB flash drive. — Volume Control: scroll the slider bar to increase or decrease volume. — Snapshots: To capture a snapshot image to your USB flash drive. If the video playback is in split-screen view, move the

mouse cursor to the channel you want to capture, and then click the icon to save the snapshot. — Add Default / Custom Tag: Click to assign a name to the video clip. The clip can then be searched for by tag name.

• Timeline: Continuous recordings are shown with colored bars to represent different types of recording (legend shown in the bottom-right corner of the display). Use the time frame options to view a smaller or larger time period.

Different types of recording shown in different colors: — Continuous Recording in Green color — Motion Recording in Yellow color — I/O Recording in Red color — Motion & I/O Recording in Orange color — Intelligent Recording in Blue color — PIR Recording in Purple color

• Playback Status: display the video play status

9.1.1 Search, Playback and Backup video

Click the General option at the top of the Search screen. To search and play recorded video, open the Start menu and click the Search button. A screen somewhat like that shown below will appear.



1. Click the calendar icon in the Date field, and then select the date to search for video recording. Dates marked with a red underline have recorded video.

2. Check the select boxes for the search type you want to perform.

3. Check the select boxes for the camera channels you would like to search, or check Channel to search all channels with cameras.

4. The search result will display automatically on the timeline from 00:00 to 24:00.

5. Click the Play icon button to start playback. You can control other playback functions with other buttons on Video Playback Controls.

6. Use the time frame options to expand or contract the timeline to see more or less detail.

7. If you want to save a section of video during playing back:

a. Plug a USB flash drive into a USB port on the controller

b. Play back the video you want to backup.

c. Click the Video clip icon.

d. Check the channel(s) you want to include in your video clip backup.

e. Move the mouse cursor to the timeline where you want to start the video clip.

f. Press and hold the left button of your mouse, and then drag the cursor to the timeline where you want to end the video clip.

g. The Clip icon will change to a Backup icon. Click the Backup icon to save the video clip.

h. Select a file type for your backup files.



i. On the Backup Type menu, notice the size of the backup file. Make sure your USB drive has enough free space to accommodate the file.

j. Click Save.

k. When the backup drive menu appears, navigate to the folder where you want to save the file.

l. Click OK to begin. The progress bar at the bottom of the window shows you the progress of the backup.



m. Allow the backup operation to complete before continuing.

n. Click OK to close the Backup window. Remove your USB flash drive from the recorder.

9.1.2 Event Search, Playback and Backup

Click the Events option at the top of the Search screen. Use Event search is used to search for event triggered recordings during a time frame. You can easily back up the recording to a USB flash drive.

Channel selection

Search button Page controlsView optionsFile statisticsBackup Play iconEvent info

Search TypeSearch Date / Time

To search, play & back up for events:

1. Choose the date and time you want to search.

2. Check the recording types you want to search, or check Search Type to choose all.

3. Choose the channels you want to search, or check Channel to choose all channels.

4. Click the Search button to start search.

5. Events fitting your search criteria are displayed in list form. You can double click the on one of the events to play the video of that event.

6. Click icons in the bottom-right corner of the menu to browse between pages of events, or enter the page you want to browse.



7. You can click the View option icons to switch the view to list form. Select either:

— List view: You can view the snapshots of the events. — Thumbnail view — Detailed view: In the detailed view mode, you can lock the video clips to keep them from being overwritten on the HDD.

Click the icon to lock or unlock the clip.

When you click on a video clip, the system will show the event information on the left bottom corner of the screen.

8. To select video clips, check the select box to select one video clip, or check the box next to Select to select all event clips in the page. The number of selected files and total size information will be displayed at the right bottom of the screen.

9. To backup the files you selected, click the Backup icon to save the video to USB flash drive, or click the Play icon in playback controls to play the video(s).

9.1.3 Event Playback Control

The Search screen appears as that shown below during playback. Event list for playback

Video Playback ControlsLegendPlay recordingBackup Timeline Timeframe options Items in the screen above include:

• Event List: Click on the event to play, and check the select box for backup• Use the Backup and Play recording icons as needed. • Video Playback Controls: See “9.1 Using Search Features” on page 74. Click the first icon to exit playback mode and

return to the Search menu. • Timeline shows the The event you are playing now will be displayed on the timeline.• Use the timeframe options to expand (for more detail) or compress the timeline.



9.1.4 Sub-periods Playback

Click the Sub-periods option at the top of the Search screen. Sub-periods playback allows you to play multiple normal recordings and motion events simultaneously from a single channel. With normal and event recordings, the video is divided evenly depending on the split-screen mode that has been selected. For example, if the video is an hour long and you have selected Split-screens x 4, each split-screen will play for 15 minutes.

NOTEThe NVR may not be able to display high megapixel cameras (such as 4K video) across four sub-periods. Refer to the Specifications for your recorder for more information on display capacity.

Split screens


Search TypeScreen split number

Search Date

To search and play video in sub-periods:

1. Configure the date and time you want to search.

2. Select the split-screens you want the videos to be played in.

3. Select the recording types you want to search, or check Search Type to choose all.

4. Select the channel you want to search. Note: This feature supports to search and playback of one channel at a time.

5. Click the Play button to start playback. Control the playback with buttons on Video Playback Controls. Videos are being played in split-screens. When you left click on a particular split-screen, the time period of the video you clicked on will be displayed on the timeline. The color bar on top of the timeline indicates the time span of the video split-screen you have clicked. The color bar on the bottom of the timeline indicates the time span for the whole videos you have searched.

6. Use the timeframe options to expand (for more detail) or compress the timeline.



9.1.5 Smart Search and Playback

Click the Smart option at the top of the Search screen. Smart mode allows you to easily search and play the motion events in one or more specific areas of the channel.


Search TypeSearch Date

To start a smart search and playback:

1. Configure the date and time you want to search.

2. Select the recording types you want to search, or check Search Type to choose all.

3. Select the channel you want to search, the motion recording in the selected channel will be searched automatically. Please note that this function only supports to search and play one channel at a time.

4. Click the Play button to start playback. Control the playback with buttons on Video Playback Controls. The color bar on the top of the timeline indicates the time span of the recordings you searched for. The color bar on the bottom of the timeline indicates the complete time span for the recordings you specified.

5. Use the timeframe options to expand (for more detail) or compress the timeline.

9.1.6 Smart Search Area

The smart search feature searches for motion in the entire field of view by default. For efficiency, you can specify one or more areas to narrow your search. To enter Smart search mode, click the Smart search icon on Video Playback Controls.



Enlarge

Rewind Stop

Slow play Fast forward

Digital zoom Add Custom Tag

Add Default Tag

Smart searchPause

Play by frame Volume control

After clicking the Smart search icon, camera video will expand to full screen and the Smart controls bar will be visible.

Full screen detection Return to Playback

Delete areas created Search / Play video found

Smart Search area selected

To define one or more specific areas, do the following:

1. Click and drag the mouse cursor across the area you want to search. You can define multiple areas. In the example shown above, the area in the middle without the grid was selected for Smart search. You can also use the same action to delete areas you selected.

2. Click the Search icon to return to the Playback menu and play video(s) found for areas you selected. Blue marks will appear on the timeline indicating video that matches your search criteria.



9.1.7 Tags

The Tag feature is used to assign a descriptive name to a recording. The tagged recordings can then be easily found, replayed and backed up if needed.

Tags can be assigned to recording during playback, and in the Live screen when the Live video is being recorded. You can also edit the tag name later.

Create a tag during Live view

To create a tag during Live view:

1. In Live view, click on the Live view frame you want to tag. If the video is not being recorded (no record icon in the upper right corner of the frame), click on the Manual Record icon to begin recording.

Record in progress icon

Add Customized tag

2. Click on the Add Customized Tag icon on then Quick Setting Toolbar.

3. In the Add Tag popup window, click OK, or edit the Tag Name field, and then click OK.

Create a tag during Playback

To create a tag during Playback of a video recording, click on the Add Default Tag icon in the play control toolbar, or click on the Add Customized Tag icon and then enter a Tag Name in the popup window.



Add Customized TagAdd Default Tag

Click Save in the Add Tag window to save the tag name.

Search for Tags

To find tagged recordings:

1. Open the Search window.

2. Click the Tag tab.

Click Search icon Play icon

Select Start / End date and time Search result - tag list



3. Select the date and time range in the left panel to encompass when the tag was created. See above.

4. Click the Search button. A list of entries will appear showing the tags created at that time range.

5. To play a tagged recording, double click on the entry in the list. Edit icon

6. To edit the tag name, click the edit icon for the tag name you want to change.

7. To quickly find a recording with a specific tag name, enter the tag name in the Keyword field, and then click the Search button. In the example below, intruder was entered in the keyword field.

Search button



The Search result is shown in the chart.



SECTION 10 Remote LoginUse the Web Client to remotely access your NVR at any time via a PC. Before you access the Web Client, you need to ensure that the internet settings of the NVR are configured properly.

10.1 System Requirements

The minimum requirements for hardware and OS required to run Web Client are given as below.

Item Minimum Recommended

CPU Intel® Core™ i5 CPU Intel® Core™ i5 CPU or higher

RAM 4GB or more 8GB or more

Hard Drive 500GB or more 1000GB or more

Display RAM 2GB or more 4GB or more

Display Resolution 1280 × 1024 1920 × 1080

OS Windows 7 or above, Mac OS X® 10.9 or above

DirectX DirectX 11

Direct3D Acceleration Function

Ethernet Adapter 10/100/1000M Ethernet Adapter

IE Microsoft Internet Explorer (Ver. 11, 10, 9, 8). It does not support Microsoft© Edge.

Apple Safari 5.1 or above

10.2 Remote login

NOTEThe instructions and screen shots included herein for an initial login to the NVR use a Microsoft Windows 7 system. If using a Windows 10 or an Apple iOS system, the instructions are similar.

Important notes about remote login:

• Remote login to the recorder requires Microsoft© Internet Explorer© (IE). • You must install SurveillancePlugin.exe to fully use the features of the recorder’s Internet interface. Usually this is only installed

once, but if a newer version is released, a reinstall may be necessary. • If your computer is on the same network (router) as your recorder, you can usually use the IP address of the recorder for the IE

URL. • The recorder features UPnP. If your router also supports this feature, it may be very easy to setup port forwarding in your router

for access to the recorder from outside the router’s firewall (the Internet).

SECTION 10: REMOTE LOGIN


10.2.1 Remote login with Surveillance Plugin installation

To log into the recorder:

1. Open the IE browser.

2. Use the appropriate URL to connect to your recorder. If your PC is on the same LAN as your recorder, usually you can use the IP address of the recorder as the URL for your browser.

3. If the plugin SurveillancePlugin.exe (SurveillanceClient.dmg on iOS) was not previously installed on your PC:

a. The recorder will prompt you to install the plugin. When the following screen appears, click the download link.

b. In the footer bar, when the Run, Save or Cancel options appear, click Save.

c. Allow the download to complete, and then open your IE download directory and find the plugin file.




d. Close the IE browser, and then double-click on the plugin file to execute it.

e. Click Install in the setup wizard window, wait until the plugin installation completes. Follow the on screen instructions.

4. Open an IE browser window enter the same URL as before. If the plugin installation was successful, an authentication window will appear.


5. In the authentication window, enter your user name and password as shown above, and then click Login. The Live window will open.

10.3 Live screen

Channel Live View frames (16)Open Channel List

Open Channel List

Live Toolbar

Color adjustPTZ controlsStream select Main Menu Tabs

Logout

Live View toolbarScreen split

Open all channels Original proportion

Close all channels Digital zoom Mic enable

Volume / Mute

Record On/Off

SnapshotEnlarge

Stretch

1. Double-click on a channel frame to expand the image to full frame.



2. Click on a camera to adjust, and then click the Color adjust icon. Balance the screen colors using the sliders in the Color frame as needed for your monitor.

3. Click the Channel list icon. In the list that opens, you can start and stop manual recording, capture an image, and select bitrate for the channel.



Record Capture Bitrate

4. If you have a PTZ camera in the surveillance system, select the camera in the Live screen, and then click the PTZ icon to select it.

10.4 Playback screen

Open the Playback screen by clicking the Playback tab. You can playback recorded video from up to four channels at a time. Controls and options for the remote Playback screen are very similar to the console Search screen. For more information, see: “9.1 Using Search Features” on page 74.



10.5 Remote Settings

Open the Remote Settings screen by clicking the Remote Settings tab. Click the links in the left panel to open the menu for that item. For more information about items in the menu, refer to the descriptions of the firmware menus earlier in this manual.




10.6 Local Settings

Open the Local Settings screen by clicking the Local Settings tab. Items in this menu configure the directories on your local computer where you want to save record, download and capture files, and the format of record and capture files to save.

NOTEIf attempts to make changes to the Local Settings directories fails: • Run Microsoft IE in administrative mode.• Add the URL of the recorder to the Trusted list in IE.


SECTION 11 HDVision Mobile App for Remote AccessYou can access your recorder or IP camera remotely using the free HDVision Mobile app for Android (version 5.0 or later) and iOS (version 7.0 or later for iPhone, iPad and iPod touch). It supports live view, remote and local playback, record, capture, PTZ control snapshot, push notifications, etc from an NVR across 3G or WiFi networks. Additionally, it includes a Help system with procedures for most features of the device. You can download the application from the Google Play Store or iTunes.

Use of the app on Andriod and iOS is very similar. This example in this chapter uses screens captured on Android smartphone.

11.1 Getting Started

In this example, an Android phone was used to open the HDVision Mobile app for the first time, add a device, and open the Live View display to view video streams from cameras. The device we added was attached to the same WiFi router we are connected to with our phone.

1. Install the HDVision Mobile app on your Android or iOS device.

2. Tap the app icon on your device to open it.

Tap to open the Main Menu Device link Tap to Add

Tap to find online devices

3. In the initial screen (see above, left) tap the icon in the upper right corner to open the Main Menu.

4. In the Main Menu, click Device to add a device.

5. Tap the Add icon in the upper right corner, then, to find Online Devices, tap that option in the drop down list (see above).

SECTION 11: HDVISION MOBILE APP FOR REMOTE ACCESS


6. In the list of online devices, tap the checkmark to select a device, and then tap the Add Device button at the bottom of the screen. (See below, left.) A “Success” message should appear momentarily.

Tap to select device Tap Save Enter User Name / Password

Tap to Add Device

7. In the left screen above, tap on the device you added to open the Details screen.

8. In Details, enter the administrative User Name and Password for the device in the fields provided, and then tap Add Device. The Edit Device screen should open.

9. If the settings are correct for the device, a “Connected” message should appear on Edit Device. Tap Save to open the Live screen. The Live screen supports different split view layouts and screen rotation.



11.2 Help screens

The Help screens include procedures for using most features of the HDVision Mobile app and a description of the icons on each screen. This subsection includes each Help screen included in the V1.0 release.

To access the Help screens, tap the Help button on the Main Menu, and then select the feature of the component of the application you want help with.

11.2.1 Overview



11.2.2 Live (View)

11.2.3 (Remote) Playback



11.2.4 Record (Local Playback)

11.2.5 Image (Manager)



11.2.6 Remote Setting

11.2.7 Alarm




11.2.8 Device (Manager)


SECTION 12: USING VIDEO PLAYER SOFTWARE

SECTION 12 Using Video Player SoftwareVideo Player software is used to play backed up files from your recorder. It is provided on a CD included with your system, and can be installed on a MS Windows PC or Apple Mac.

For Windows users, install the file named VideoPlayer_<x.x.xx_xxxx_xx_xx>.exe (for example: VideoPlayer_1.0.15_2017_01_06.exe). Minimum system requirements include:

• Intel® Pentium® 4 or above• Microsoft© Windows© XP / Vista / 7 / 8 / 10• 256 MB RAM• 16 MB video memory

For Mac users, install the file named VideoPlayer_<x.x.xx_xxxx_xx_x>.dmg (for example: VideoPlayer_1.0.15_2017_01_6.dmg). Minimum system requirements include:

• Mac OS X® 10.9 or above • 2GB RAM

12.1 Installation on Windows

To install Video Player on a Windows computer:

1. Copy the installation file to the hard drive of your computer.

2. Double click on the file to begin the installation. A Setup Wizard will open.

3. When the Setup window opens, click Next.

4. In the Select Destination Location menu, click Browse to select the folder where you want to install the software, and then click Next.

5. In the Select Start Menu Folder and Select Additional Tasks menus, select the options you prefer. Click Next to continue.


SECTION 12: USING VIDEO PLAYER SOFTWARE SECTION 1:

6. In th Ready to Install menu, click Install. Allow the installation to complete before continuing.

7. Click Finish to complete the installation. By default, the application will open.



Play controls Open file / directoryOpen / close play list Play timeline Volume - mute

Open file CaptureClear list Clip / recordPlay mode Keep on topSearch file

Full screen

Window divisions

Play list

12.2 Play video file

Use Video Player to play files backed up (downloaded) RF, AVI or MP4 files formats from your recorder. While a file(s) is playing, you can Capture a screen shot and record a section (Clip) from the recording. You can play multiple files simultaneously by changing the screen divisions (defaults to 1 x 1), and selecting multiple files to play at the same time. Video Player may not play standard MP4 or AVI files formats.

To play a backed up file:

1. Click the Open File button in the player window.

2. In the Open file window, browse to the location where the downloaded file is saved, click on it to select it, and then click the Open button.



3. Click on the file in the Play list, and then click the Play icon in the Play controls.

12.2.1 Capture image

To capture a screen image::

1. Play the video file you want to capture an image from.

2. Click the Capture icon in the upper right corner of the screen. A message box will appear in the lower right corner of the monitor with a link to where the capture file is located. You can click on the link to open that directory.



12.2.2 Save clip

You can save a clip (short video) of the file you are viewing. To create a clip:

1. Play the video file you want to save a clip from.

2. At the place in the video where you want to start creating a clip, click the scissors icon in the upper right corner. The icon will turn white for a few seconds, and the message Start Recording Success! will appear briefly in the lower right corner of the monitor.



3. At the place in the video where you want to stop creating the clip, click the scissors icon again. A message box will appear in the lower right corner of the monitor with a link to where the clip file is located. You can click on the link to open that directory.




APPENDIX A: TROUBLESHOOTING

APPENDIX A Troubleshooting

A.1 System troubleshooting

Q 1. What can I do if the system does not detect the HDD?

A Verify that the power supply system is properly connected and data cable and power cables are securely connected, and if something wrong with the HDD interface. Or you may check if your HDD is supported by referring to the specifications or descriptions.

Q 2. I changed the password but forget the new password, how can I access the system?

A If you forget your system password, please consult with your technical support organization. We strongly suggest that you set a password that is easy to remember and relatively secure. If you have a special security requirements, not configure a simple password, such as 000000.

Q 3. We see an abnormal video signal and sometimes no video signal after connecting the camera to the NVR. The power supply for both devices is OK. What is wrong?

A Check network cable to ensure it is properly connected and if it is worn out or needs to be replaced. Verify that the video format (NTSC or PAL) is configured correctly in the camera and the NVR.

Q 4. How can I protect the NVR from being harmed by heat?

A The NVR must dissipate heat while it is running. Always place the NVR where good air circulation is present and it is away from heat sources. This practice will ensure stability and extend the life of the NVR.

Q 5. The remote control for the NVR doesn’t work while the monitor screen is OK and panel keys are functional. Why?

A Try again by aiming the remote controller at the IR receiver on front panel. If it still doesn’t work, please check the battery voltage in the remote control. If these steps do no fix the problem, the remote control might be broken.

Q 6. I want to take out HDD from my PC and install it in the NVR. Can it work?

A All HDDs supported by the NVR can be used. Initialize / reformat the HDD after installing it in the NVR. Reformatting the HDD will erase all data from the disk.

Q 7. Can I playback while recording?

A Yes. The system supports playback while recording.

Q 8. Can I clear some records on HDD of NVR?

A For file security concerns, you may not clear some of the recordings. If you want to remove all the records, you can format HDD.



Q 9. Why can’t I remotely log into the NVR client?

A Please verify that the network connection settings are good and the RJ-45 port cable is securely connected. Also, be certain that your username and password are entered correctly.

Q 10. Why can’t I find any records during playback?

A Please check the data and power cable connections to the HDD are OK and that the system time is set properly. If it still doesn’t work, run internal diagnostics on the HDD to be sure it is functioning OK.

Q 11. Why can’t the NVR control a PTZ camera?

A Please check if:

a. Protocol of PTZ decoder does not match that of NVR.

b. Address of PTZ decoder does not match that of NVR.

c. PTZ settings in the NVR are not correct.

d. Connection and installation of PTZ decoder are not correct.

e. PTZ interface is malfunctioning.

f. If many decoders are connected to an RS485 network, the farthest end of the AB line should be terminated at the PTZ decoder with a 120 Ω resistor to suppress reflections and match impedance. Otherwise, PTZ control may be unstable.

Q 12. Why doesn’t dynamic detection work?

A Please check if the motion detection time and motion detection regional settings are correct. Verify that the sensitivity is not set too low.

Q 13. Why doesn’t alarm work?

A Please check if the alarm setting, alarm connection and alarm input signals are correct.

Q 14. Why does buzzer keep sounding?

A Please check the alarm setting. Check to see if the motion detection buzzer is enabled and motion is detected all the time. Verify that the I/O alarm is set as Always Off. Refer to the corresponding HDD alarm settings.

Q 15. Why can’t I stop recording by pressing the “STOP” button or click “Stop Recording” in context menu?

A Pressing Stop or Stop Recording only stops manual record. If you want to stop Scheduled recording at certain times, change the setting to No Record. To stop Startup recording, change record mode to scheduled recording or manual recording. Then you may stop recording by the prescribed methods. Another way of stopping recording is to set the channel to OFF status in record setting.



A.2 Best Practices

1. To shut down NVR, please first shut down the system and then turn off the power. Do not turn off the power directly or HDD data will be lost or damaged.

2. Always install the NVR away from heat sources.

3. Clean the area around the NVR regularly to remove dust and other contaminants. Make sure the environment has good ventilation, and the temperature and humidity is always within the specifications for the unit.

4. Do not plugin audio and video cables, or cables connected to ports like the RS-485 while power is applied to the NVR. Always make connections to the NVR when it is powered off.

5. Check the system maintenance log messages regularly to look for marginal failures in the system.

6. Please prevent the audio and video signals of NVR from being intervened by other electronic devices, and prevent the HDD from being damaged by static electricity and induced voltage. If the network cable is frequently plugged and unplugged, replace the line regularly.

7. This is a FCC class A product. It maybe cause wireless network interference. If wireless interference is evident, contact your support organization.

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N4, N8, N16, N32 Embedded Network Video Recorder Firmware ... · N4, N8, N16, N32 Embedded Network Video Recorder User Manual Products: N4, N8, N16, N32 Network Video Recorders PLEASE