NNorthern Michigan Universityorthern Michigan UniversityBoard of Trustees MeetingBoard of Trustees Meeting

Technology UpdateTechnology Update

August 8, 2003August 8, 2003

AAdministrative Systemsdministrative Systems

Gavin LeachGavin LeachActing Chief Financial OfficerActing Chief Financial Officer

Project overviewProject overview Project started January 13, 2003 Hardware (installed) January 20, 2003 Banner Software (installed) February 10, 2003 Planned project closeout June, 2004

Operating SystemOperating System Unix server (installed) January 20, 2003

• (Mainframe and Unix server will both run until August 2004)

Mainframe eliminated August 31, 2003

BBanner Project Overviewanner Project Overview

Banner FinanceBanner Finance Business Process Analysis (BPA) February, 2003

(document received)

Go-Live Finance (completed) July 1, 2003

Banner Human ResourcesBanner Human Resources Business Process Analysis March 3, 2003

(document received)

Parallel test begins November / December, 2003

Go-live Human Resources January, 2004

BBanner Project Overview anner Project Overview (continued)(continued)

Banner StudentBanner Student BPA recruiting & admissions June 9, 2003

(document received) BPA records & registration April, 2003

(document received) Admissions Go-live February 2, 2004

(admits for 2004F& 2005F) Records Go-live February, 2004 Registration Go-live March, 2004 Go-live Student February 2, 2004

Banner Financial AidBanner Financial Aid Business Process Analysis (BPA) May 2003

(document received) Go-live Financial Aid February 2, 2004

for 04-05 awards

BBanner Project Overview anner Project Overview (continued)(continued)

Other applicationsOther applications InfoPrint (installed) May, 2003

Workflow (installed) July, 2003

X-tender (installed) July, 2003• Integrated document imaging

Luminus (in process) August, 2003• Content Management System (CMS)

BBanner Project Overview anner Project Overview (continued)(continued)

BBanner Communicationanner Communication

SSystem Implementationystem Implementation(Installed Systems)(Installed Systems)

Unix systemUnix system

• Underlying OS for new Banner System Received and installed in January 2003

Requires new programming, system management skills, and printing subsystem

First step in phasing out the mainframe

FFinance Implementationinance Implementation (Installed Systems) (Installed Systems)

Banner FinanceBanner Finance

• Banner Finance included: Accounting Accounts payable Budget Fixed Asset Purchasing

FFinance Implementation inance Implementation (continued)(continued)

(Installed Systems) (Installed Systems)

Banner FinanceBanner Finance (continued)(continued)

• Required accounting interfaces are installed Conversion of web-based departmental financial reports Bookstore Ticketing Housing Dining services Health Center Library Help Desk TMA work order system Time entry system Telephone

CoreCash Cashier SystemCoreCash Cashier System

• New cash system (installed) Interfaces with both IA+ system and Banner Systemnterfaces with both IA+ system and Banner System

• Previous system was “homegrown” and needed to be replaced

Concur Web-based Travel SystemConcur Web-based Travel System

• Installed and being tested with Athletics

• Begin training admissions in August, 2003

• Train remaining faculty and staff in Fall 2003

FFinance Implementation inance Implementation (continued)(continued)

(Installed Systems)(Installed Systems)

SStudent Web-based Financial Systemstudent Web-based Financial Systems

ee-bill-bill

Web check – ACH and credit card paymentsWeb check – ACH and credit card payments

Payment PlansPayment Plans

Systems allow for third-party authorizationSystems allow for third-party authorization

• (e.g., parents can look at and make payments for son or daughter bills on-line)

AAdministrative Process Changesdministrative Process Changes

Student Call CenterStudent Call Center• Initial Goal

Eliminate number of callers put on hold without talking to “live” person

Decrease staff at front lines of Student Service Center answering calls when long waiting lines exist

Refer students to on-line resources that can answer questions

Respond quickly and direct calls to appropriate department Track calling questions and answers in a database and

review at end of beginning of Fall semester rush Change future information being sent to students to better

answer questions

AAdministrative Process Changes dministrative Process Changes (continued)(continued)

Student Call CenterStudent Call Center (continued)(continued)

• Operation Open for eight (8) weeks beginning with mailing of tuition

and fee bills “Triage” calls

Both Financial Services and Financial Aid Office calls redirected from July 15 to beginning of September (10th day of school)

Record and track calling questions and answers in Oracle database

Establishes response calling “que” for e-mailing or calling back students

Utilize Orientation student staff as call center staff since know many facets of the University from work throughout the summer

Located in Dean of Students Office

AAdministrative Process Changes dministrative Process Changes (continued)(continued)

Student Service Center ProcessesStudent Service Center Processes

• Overage checks Move issuing of overage checks to old Printing Services area

in Cohodas

Goal: Speed up lines for students that are only arriving to pick-up a check

Future: require ACH of overage checks to bank account

AAdministrative Process Changes dministrative Process Changes (continued)(continued)

Student Service Center Processes Student Service Center Processes (continued)(continued)

• e-Pay Center Computers will be setup in Cohodas lobby for students

Make on-line payments or sign up for payment plan

Student will be hired to assist students in using new e-pay system during first two weeks of school year

The week prior to start of school and one week after

If only there to pay tuition bill, it provides quick alternative

Encourages continued use of web system

Student Service Center staff will have more time to assist students that have complicated financial issues

FFuture Administrative System Goalsuture Administrative System Goals

Turn information into answersTurn information into answers

• Better communication on new student web-based systems (e.g., Web for Students)

• Create flow of web systems to direct students to the answer they are looking for

(e.g., linking ee-bill page to financial aid web page)

PPersonal Computingersonal Computing

Servicing computersServicing computers

• New software to mend problems remotely

• Provide software “image” updates remotely

Wireless “everywhere”Wireless “everywhere”

AA Wireless Future Wireless Future

BBroadband .. Anywhere in the roadband .. Anywhere in the city and beyondcity and beyond

Wireless and/or wiredWireless and/or wired

WWhy?hy?

Moves Northern forward in reaching it’s vision and Moves Northern forward in reaching it’s vision and making Northern a connected learning making Northern a connected learning

communitycommunity

NNMU BenefitMU Benefit Attract studentsAttract students

Reach NMU’s large commuter populationReach NMU’s large commuter population

Enhance environment to encourage further development of Enhance environment to encourage further development of web coursesweb courses

Extended access to educational resources Extended access to educational resources

Improve efficiency and speed of connectivity from off campusImprove efficiency and speed of connectivity from off campus

Further implement web-based services enabling further Further implement web-based services enabling further streamlining of processes and cost of servicesstreamlining of processes and cost of services

• No more paper transactions – assured access by all

Eliminate majority of dial-in linesEliminate majority of dial-in lines

CCommunity Benefitommunity Benefit

Community benefitCommunity benefit

• Shared infrastructure costs Commercial and non-commercial access over the same

network

• NMU is a major economic force and leader in the area – leads the city and local businesses in making Marquette one of the most livable cities in the U.S.

Attract future businesses

Attract students

Enhance livability

Creation of a connected and educated community

HHow are we able to do this?ow are we able to do this?

Ability and demand driven by integrated wireless Ability and demand driven by integrated wireless notebook computersnotebook computers

• Compliments our existing campus wired and wireless network

Standardized environment opens up the possibilities for Standardized environment opens up the possibilities for success in this paradigmsuccess in this paradigm

Current access in areaCurrent access in area

• NMU radio and television towers in the area

• City offered access to all the light and electrical poles and water towers (will work with us)

SStrategytrategy

The NMU Connected Learning Community will be The NMU Connected Learning Community will be further developed to extend wireless network to the further developed to extend wireless network to the

community, leverage current investments, and community, leverage current investments, and motivate broader interest in the economic vitality of motivate broader interest in the economic vitality of

the Upper Peninsula.the Upper Peninsula.

GGoalsoals

Extend existing network beyond campus and into the Extend existing network beyond campus and into the City of MarquetteCity of Marquette

A step towards creating a comprehensive Upper A step towards creating a comprehensive Upper Peninsula networkPeninsula network

• Support not only higher ed, but K-12, health care, public safety, and private enterprise integration as well

Expansion includes scalable bandwidth-on-demand and Expansion includes scalable bandwidth-on-demand and high capacity backbones to provide network access to high capacity backbones to provide network access to designated sitesdesignated sites

NNMU’s ApproachMU’s Approach CombinationCombination

• Local ISP• Wired, and• Wireless

We are alreadyWe are already• Creating a virtual private network (VPN)• Working to get agreement with CLEC• Begin installing 802.11a/b in the community targeted a highly

populated student living locations (equipment will be reusable and based on standards)

• Will add-in 802.16 when prices drop to build a bigger highway

CCommunity-Wide Wirelessommunity-Wide Wireless

Building the highwayBuilding the highway

• Developing a backbone based on industry standards 802.11b

802.11a

802.16

• Provides open area access in targeted outdoor areas

• Provides ability for students to install antenna and repeater receiving access anywhere in the city

• University will install repeaters at specific locations to create hotspots where students congregate

IIdentified Coverage Areadentified Coverage Area

First,First, • GIS map of living locations of students in the surrounding

NMU community First – Target high population areas

Off campus housing to the north and west of campus

Future – Edge network areas

NextNext

• City of Marquette

• The Upper Peninsula at large

EEndnd