MySAP ERP 100 Customer Reference Slides Book

mySAP™ ERP 100 CUSTOMERREFERENCE SLIDES

Customer Successes

mySAP™ ERP 100 CUSTOMERREFERENCE SLIDES

Contents

Aerospace and Defense

Airbus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Automotive

BMW Motoren GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

CORE Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

DPCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Freudenberg Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Hella KGaA Hueck & Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Modine Europe GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Volkswagen AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

2

Chemicals

Air Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

ECKART GmbH & Co. KG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Henkel Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

INVISTA Resins & Fibers GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Linde Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Stepan Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Consumer Products

ATOMIC Austria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

C&H Sugar Company Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Cole Haan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

ECCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Expocafé S.A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

John Keells Holdings, Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Merloni TermoSanitari . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Pierre Lang . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

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Contents

Defense and Security

Israeli Navy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Royal Norwegian Air Force . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Financial Services

Carl Zeiss Financial Services GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

DEPFA Deutsche Pfandbriefbank AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

dynaRENT Altersversorgungs GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Oesterreichische Kontrollbank AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

PostFinance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

4

Healthcare

Asklepios Harzkliniken GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

B·A·D GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Héma-Québec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Hospital Britanico de Buenos Aires (HBBA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Santa Creu I Sant Pau Hospital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

High Tech

Adobe Systems Incorporated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Advance Transformer Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Agfa-Gevaert Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

EFI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

KARL STORZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

McKesson Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Siemens AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Siemens Southern Africa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

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Contents

Higher Education and Research

Toronto District School Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

UNI.VERSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

University of Tennessee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Industrial Machinery and Components

Alois Pöttinger Maschinenfabrik GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Metabowerke GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

NexPress Solutions, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

NTN Wälzlager (Europa) GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Insurance

Alpina Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

SV Life Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

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Life Sciences

MedImmune, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

VWR International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Logistics Service Providers

Chordus Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Dualogis GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Manufacturing

Grupo São Martinho . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Novoferm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Phenix Optics (Guangdong) Co., Ltd. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Thai Special Steel Industry Public Company Limited . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

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Contents

Mining

Deutsche Steinkohle AG (DSK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Samarco Mineração S.A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Oil and Gas

ANCAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Fuchs Petrolub AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Hellenic Petroleum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Heritage Propane Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Ipragaz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Pharmaceuticals

Fournier Pharma . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Medline Industries, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Novartis Pharma K.K. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

8

Professional Services

Global Enterprise Management Solutions (GEMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Ingenics AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

KCT Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Public Sector

Bureau of the Crown Property, Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Cámara de Comercio de Bogotá . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

CAPUFE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Casa de Moneda de Chile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

City of Vienna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Erie County, New York . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Forensic Science Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

State of Louisiana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

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10

Retail

O.C.C. Public Company Limited, Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Servicios Liverpool S.A. de C.V. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

SPAR Switzerland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Tchibo/Eduscho . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

ZG Raiffeisen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Service Providers

Bielefelder Gemeinnützige Wohnungsgesellschaft mbH . . . . . . . . . . . . . . . . . . . . . . . . . 188

Braunschweig-IT GmbH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Eurotunnel plc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Malaysia Airports Holdings Berhad (MAHB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

RPM Technology Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

11

Telecommunications

Arcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

China Telecom Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Great Wall Broadband Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

mobilkom austria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

T-Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Utilities

EAM Energie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

GASAG Berlin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

NB Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

TECO Energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Index – by Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Index – by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Index – by Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226

Index – by Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Preface

SAP SETS THE STANDARD FOR NEXT-GENERATION ERP SOFTWAREThe Internet wave in the mid-1990s began to change the way organizations operate. Today, our

customers have to handle processes from end to end, going far beyond the boundaries of their

enterprises. Suppliers have become an integral part of the value chain, and customer needs are

important drivers of product development. To meet the demands of this new environment,

SAP has developed a next-generation enterprise resource planning (ERP) solution: mySAP™ ERP.

With mySAP ERP, SAP provides ERP software that supports all core business processes, ensures their

completion in real time, and offers the kind of technology that keeps our customers moving forward

now and in the years to come. Because it is built on Enterprise Services Architecture, the SAP®

blueprint for service-oriented business solutions, mySAP ERP also represents an important mile-

stone in SAP history. Since the 1970s, SAP has been at the forefront of major technology shifts –

from mainframe computing to client-server technology and now from client-server technology

to a service-oriented architecture.

Service-oriented architectures are launching a new era in information technology. The service-oriented

paradigm presupposes technological innovations that will affect all enterprise applications in the immedi-

ate future. And SAP, one of the leading vendors of business software, has long been concerned with the

question of how IT will look in the future and how it can be supported through the current transition. 12

Experience shows that the decision to implement mySAP ERP is driven primarily by an organi-

zation’s need to enhance the productivity of its workforce and to make better use of operational

data, for example, by using it to steer the organization and to measure performance. mySAP ERP

helps our customers to:

• Further drive efficiency for bottom-line growth

• Extend the scope of their business processes to suppliers, partners, and customers to bring

high-quality, value-added products and services to market faster than the competition,

fostering differentiation and top-line growth

• Sense changing market and customer requirements in real time and refine their strategies

and activities accordingly by providing executives and managers with strategic business insight

• Achieve the flexibility to act today by providing a single open platform for supporting their

business processes and by leveraging their existing system landscape

These capabilities help SAP customers serve their markets and customers more efficiently and

effectively, as well as achieve operational excellence. The proof is in our customers’ success.

13

Introduction

INTRODUCING NEXT-GENERATIONERP SOFTWARE

14

AnalyticsStrategic Enterprise

Management

End-User Service Delivery

Financial Analytics Operations Analytics Workforce Analytics

FinancialsFinancial Supply

Chain Management

Human CapitalManagement

Talent Management

Procurement andLogistics Execution

Procurement SupplierCollaboration

Inventory andWarehouse

Management

Inbound and Outbound

Logistics

TransportationManagement

Product Developmentand Manufacturing

ProductionPlanning

ManufacturingExecution

Enterprise AssetManagement

ProductDevelopment

Life-Cycle DataManagement

Sales and ServiceSales OrderManagement

Aftermarket Salesand Service

Professional-ServiceDelivery

Global TradeServices

Incentive andCommissionManagement

Corporate ServicesReal Estate

ManagementProject Portfolio

ManagementTravel

Management

Environment,Health, and

Safety

QualityManagement

Workforce ProcessManagement Workforce Deployment

Financial Accounting ManagementAccounting

Corporate Governance

SA

P N

etW

eave

r™

For more than a decade, SAP® software has offered strong performance and stable functions

in all important application areas. This is obvious to all the organizations that use it.

With the mySAP™ ERP solution, SAP extended the core functions in the areas of finance

and invoicing, personnel administration, and logistics and added helpful new capabilities.

mySAP ERP earns the title “ERP solution of the next generation” because of what it delivers:

• mySAP ERP provides a unique, end-to-end planning and performance management solution

that empowers you to improve financial forecasts, align corporate strategy with business

operations, and enhance the overall decision-making process.

• You can access real-time business information across all business activities and provide insight

to all managers at the level of detail required, resulting in streamlined internal and external

reporting.

• With mySAP ERP, core processes reach a new stage of cross-enterprise integration, which helps

to improve productivity and operational excellence.

• mySAP ERP also helps you comply with rules and regulations, including the Sarbanes-Oxley

Act, harmonization of International Accounting Standards (IAS) and Generally Accepted

Accounting Principles (GAAP), Basel II, and fast-close principles.

15

Introduction

• It enhances user-friendliness by providing role-based usability, as well as self-services that

deliver business processes to the desktops of employees, managers, and professionals based

on their needs, expectations, and goals.

• Through the SAP NetWeaver™ platform, mySAP ERP allows you to deploy, execute, monitor, and

refine business processes and strategies quickly and effectively and to manage IT costs effectively.

• With mySAP ERP, you are prepared for the future.

• Going live is often easier than you think; SAP helps you implement your new solution smoothly.

mySAP ERP is based on the SAP NetWeaver platform, SAP’s open integration and application

platform that enables change. With SAP NetWeaver, you profit from new technical capabilities and

success-critical applications, such as the data analysis capabilities of the SAP Business Intelligence

component and the integration capabilities of the SAP Exchange Infrastructure component.

With mySAP ERP, you are prepared for success. These 100 examples of satisfied mySAP ERP

customers and successful SAP implementations – especially the successful transition from earlier

releases of SAP software to mySAP ERP – are the best proof.

16

17

AIRBUSHeadquartered in Toulouse, France, Airbus is a €19.2 billion global company that employs

some 50,000 people in 16 different sites in Europe to design, build, sell, and support its

large commercial airliners. The company picked the SAP® Travel Management application,

part of the mySAP™ ERP Corporate Services solution, to power its electronic travel portal

and its travel strategy.

Airbus

www.airbus.com


“We had been using a manual process and could not reconcile

travel management information with business accounting requirements.

SAP Travel Management provides an integrated solution . . .”

Bernard Pain, Manager of Logistics and Services, Airbus

18

AT A GLANCE

Key Challenges • Control travel and its associated key performance indicators for cost savings

• Reconcile travel management information with business accounting requirements

Key Benefits • Achieved ROI in first year

• Leveraged procurement with travel services providers

• Re-tasked staff toward more value-added work

• Eliminated pretrip approval via automated workflow and validation

Industry Aircraft manufacturing and maintenance

Solution and Services SAP Travel Management application, part of the mySAP ERP CorporateServices solution

Existing Environment • Amadeus global distribution system

• Various legacy systems and manual procedures

19

BMW MOTOREN GmbHBMW Motoren GmbH in Steyr, Austria is the BMW Group’s largest engine plant and the

site of its diesel center of competence, where all BMW diesel engines are designed.

The company currently employs around 2,600 people and achieved sales of approximately

€1.86 billion, with more than 597,000 engines rolling off the assembly line. When BMW

wanted to improve physical processes at its warehouses, it turned to the mySAP™ ERP

Operations solution, which includes functions for mobile data entry.

BMW Motoren GmbH

www.bmw-werk-steyr.at

Automotive

“Our employees here have made a significant contribution to the

successful implementation of the system . . . Users of data-based business

processes are impressed by the up-to-the-minute and accurate quality

of the information.”

Peter Havelka, Project Manager, BMW Motoren

20

AT A GLANCE

Key Challenges • Record goods movements quickly, reliably, and accurately

• Record data on-site electronically, without a PC

Implementation Highlights • Only four weeks to go-live with radio-frequency solution

• High degree of acceptance by users

Key Benefits • Physical processes executed faster, with greater precision

• Warehouse quality standards higher (manual errors eliminated)

• Easy and intuitive operation

• New possibilities in business areas such as change management, production control, and warehouse management

Industry Automotive manufacturing

Implementation Partner LogiPlus Consulting GmbH

Solution and Services mySAP ERP Operations, including mobile data entry and warehouse management functionality

Existing Environment • SAP® software for financials, controlling, human capital management, production planning, materials management, sales and distribution, qualitymanagement, and plant maintenance, which is available today in the mySAP ERP solution

• SAP for Automotive set of solutions

Hardware • Intel Telxon 960 SL handheld devices

• IBM RS 6000 for SAP server software

Operating System • Microsoft Windows NT for WebSAPConsole

• AIX for SAP server software (with an Oracle database)21

CORE PRODUCTSCORE Products, based near Strasbourg in France, today has a staff of 225 employees

and annual sales of more than €65 million. A key player in its market, CORE Products

designs and makes inflatable car body inserts for all the major automotive manufacturers.

Since its inception, CORE Products had access to SAP® software via its European

shareholder. When the time came to create its own IT solution, CORE Products turned

to software from the SAP for Automotive set of solutions.

CORE Products

www.core-products.com

Automotive

“The project, upon which our future hinges, has been taken up as a case

study by our shareholders. We are now seen as an SAP for Automotive pilot site,

and there may well be more companies following in our footsteps.”

Marc Hill, IT Manager, CORE Products

22

AT A GLANCE

Key Challenges • Short time frame for implementation; implementing high-risk combination of new-to-market hardware and operating system

• Offer key customers excellent service and product availability

Implementation Highlights • Project completed in five months

• Project’s success made it a case study

Key Benefits • Managing customer relationships from prototyping to first delivery

• IT autonomy and independence

• Customer reassured by use of SAP solution

• Dynamic response to changing circumstances

Industry Automotive components

Implementation Partner PMC France

Solution and Services • mySAP™ ERP solution, including software for financials, materials management, production, and sales and distribution

• SAP for Automotive

Existing Environment Shareholder system provided access to SAP software that is available today in mySAP ERP

Hardware • HP NetServer LH6000

• Dell workstations

Operating System Linux, with Ethernet network and Oracle 8 database

23

DPCADongfeng Peugeot Citroen Automobile Company Ltd. (DPCA) – headquartered in Wuhan,

Hubei, China – is a joint venture between DFM (China), PSA (France), and other stake-

holders. DPCA manufactures affordable, high-quality noncommercial vehicles at its

two state-of-the-art production facilities. The automaker called in SAP® Consulting to

implement new SAP financials and logistics functions and harmonize systems throughout

the enterprise.

Dongfeng Peugeot Citroen Automobile Company Ltd. (DPCA)

www.dpca.com.cn

Automotive

“We were very impressed by the SAP consultants. They not only

had the SAP-specific skills we required, but they also brought industry best

practices and a wealth of hands-on experience to our project.”

Yaohua Chen, Project Manager, DPCA

24

AT A GLANCE

Key Challenges • Lack of transparent, real-time information, including financial data

• Nonintegrated IT landscape

Implementation Highlights • Timely completion of a complex project

• Effective coordination of resources

Key Benefits • Lower operating costs

• Streamlined system management

• Greater insight into critical business data and enhanced decision making

• Standardized business processes

Industry Automotive

Implementation Partner SAP Consulting

Solution and Services • SAP Active Global Support

• Implementation services, systems integration, project management, and training provided by SAP Consulting

• SAP software for logistics and financials

Existing Environment SAP software that is now available in mySAP™ ERP

Hardware Sun 6800

Operating System Solaris 8, with an Oracle database

25

FREUDENBERG GROUPFreudenberg Group has some 28,500 employees spread across the globe and has reported

sales revenues of almost €3.9 billion. Using components from the SAP NetWeaver™

platform, this diversified company is well on its way to achieving its strategic goals:

improved communications within the group, integrated and faster processes, as well

as increased customer focus and innovation.

Freudenberg Group

www.freudenberg.com

Automotive

“The seamless integration of the SAP NetWeaver components

enables us to achieve our strategic goals . . . SAP NetWeaver is definitely

more than the sum of its parts, and we are well equipped to face the

future.

Ulrich Rosskopf, Business Consulting Manager, Freudenberg IT KG

26

AT A GLANCE

Key Challenges • Decentralized market-related decision making regarding IT

• Lack of integration between systems and departments

Implementation Highlight Tri-level focus on application, information, and user integration

Key Benefits • Greater cross-border collaboration

• Increased transparency of processes and business developments

• Reduction in overhead and additional consulting costs

• Faster employee access to important information

• Reduced total cost of ownership

• Ability to easily integrate new functionality

• Support for previous IT investments, such as Lotus Notes

Industry Various (including automotive, retail, and construction)

Implementation Partner Freudenberg IT KG

Solution and Services SAP NetWeaver platform including the SAP® Business Intelligence, SAP Enterprise Portal, and SAP Web Application Server components

Existing Environment • SAP software that is now available in the mySAP™ ERP solution

• mySAP Customer Relationship Management solution

27

HELLA KGaA HUECK & CO.Hella, based in Lippstadt, Germany, is one of the world’s leading manufacturers of auto-

motive lighting and electronics. The company generates annual sales of over €3 billion

and employs more than 23,000 people worldwide. When the EU introduced new environ-

mental requirements for end-of-life vehicles, Hella saw an opportunity to integrate and

improve the processes it uses to handle and document hazardous materials. Hella

implemented SAP® Environment, Health & Safety, a key application in the mySAP™ ERP

Corporate Services solution.

Hella KGaA Hueck & Co.

www.hella.com

Automotive

“Previously, we had archives consisting only of paper. Now, with the system

being integrated in our SAP landscape, redundant information is a thing of the past.”

Herbert Kurz, Head of Central Environmental Management (ZUM), Hella KGaA Hueck & Co.

28

AT A GLANCE

Key Challenges • Integrate isolated IT system for managing hazardous waste

• Provide complete documentation of hazardous substances and related data processing

• Centralize management of hazardous materials information

Implementation Highlight Project completed in only 6 months

Key Benefits • Complete visibility of hazardous materials management for all

• Software productive just 6 months after project kickoff

• Ability to comply with legal requirement more quickly

• Time savings through links to various libraries

Industry Automotive

Implementation Partner TechniData AG

Solution and Services • mySAP ERP Corporate Services

• SAP Environment, Health & Safety

Existing Environment SAP software that is available today in the mySAP ERP solution

29

MODINE EUROPE GmbHModine is one of the leading developers and manufacturers of heat transfer and cooling

systems, with revenues of over US$1.1 billion and 8,500 employees worldwide. Modine

Europe, with 2,300 employees and 10 locations in Europe, was established in 1990 and

has headquarters and manufacturing facilities in Germany. Modine Europe introduced

an electronic kanban solution based on SAP® software for repetitive manufacturing at its

facility in Pliezhausen, Germany. Suppliers use the Internet every day to find out material

requirements as identified by kanban.

Modine Europe GmbH

www.modine.com

Automotive

“We have a win-win situation because our material

requirements planning and logistics processes

have become more streamlined. Employees working

on the production line can control operational

business themselves.”

Thomas Schuster, Project Manager, Modine Europe GmbH

30

AT A GLANCE

Key Challenge Reduce safety buffer that tied up capital without jeopardizing delivery reliability

Implementation Highlight Gave suppliers access into material requirements via the Internet

Key Benefits • Saved €122,000 by using electronic kanban

• Integrated suppliers over the Internet with no extra effort

• Transferred control of manufacturing operations to production-line employees

Industry Manufacturing of fuel-cell components


Solution and Services Kanban solution based on SAP software that is now available now in themySAP™ ERP solution

31

VOLKSWAGEN AGVolkswagen AG, the famous German auto manufacturer, turned to the mySAP™ ERP

Human Capital Management (mySAP ERP HCM) solution to implement innovative human

resources (HR) practices.

Volkswagen AG

www.vw.com

Automotive

“After making the decision for the SAP solution, SAP Consulting

seemed like the ideal implementation partner. We give special credit to

SAP Consulting’s HR experts for the project’s success.”

Helmut Herrmann, Director, Payroll and Information Management, Volkswagen AG

32

AT A GLANCE

Key Challenge Support innovative HR programs

Implementation Highlights • 750,000 transactions processed daily: 1 million transactions peak

• Legal requirements and 10,000 schedules stored in the system

• Automatic workflows help employees complete tasks

• Solution developed for loaning out employees when needed

• Standard features used, eliminating the need for customer programming

Key Benefits • Improved system operation from eliminating interfaces

• Optimizing personnel administration, time management, and payroll processes

Industry Automotive


Solution and Services mySAP ERP HCM

Existing Environment Legacy systems

Hardware Hewlett-Packard 9000 N-Class

Operating System UNIX

33

AIR PRODUCTSAir Products is a global corporation with annual revenues of €6.3 billion and a presence

in more than 30 countries. The company provides products and services for numerous

industries. Air Products chose the mySAP™ ERP Human Capital Management

(mySAP ERP HCM) solution not only to effectively manage payroll for more than

9,000 people, but also to handle many HR processes more strategically.

Air Products

www.airproducts.com

Chemicals

“We captured a tremendous amount of savings and value

as a result of putting everything on a single system.”

Gary Tyler, Director of mySAP ERP HCM Implementation, Air Products

34

AT A GLANCE

Key Challenges • Manage worldwide employee data in one system

• Use standard, delivered functionality and best practices

Implementation Highlights • 13,000 mySAP ERP HCM users

• Global, integrated system

Key Benefits • Company now makes the most of employee talents through performanceassessment and training management

• Single system and streamlined processes result in tremendous savings and value

• HR team members have fewer administrative tasks and can concentrate on value-adding tasks

Industry Chemicals

Solution and Services mySAP ERP HCM

Existing Environment • SAP® software for financials, project management, production planning and plant maintenance, materials management and logistics, and sales and distribution (available today in the mySAP ERP solution)

• SAP software for payroll, performance management, and compensation management (available today in mySAP ERP HCM)

• SAP Employee Self-Service and SAP Manager Self-Service applications

Hardware Compaq servers

Operating System Microsoft Windows 2000 (with Microsoft SQL Server database)

35

ECKART GmbH & CO. KGGermany-based ECKART GmbH & Co. KG is the world’s leading manufacturer of metallic,

pearlescent, and thermochromic effect pigments. Employing around 1,500 people world-

wide, ECKART posts annual revenues of approximately €300 million. The company

has been in family ownership since it was founded in 1876 and has a presence in over

70 countries.

ECKART GmbH & Co. KG

www.eckart.de

Chemicals

“The SAP Hosting proposal was more transparent, less expensive,

and tailored precisely to our needs.”

Patrick Wiltsch, SAP System Administrator, ECKART GmbH & Co. KG

36

AT A GLANCE

Key Challenge Standardize and simplify financial systems throughout the group at eight manufacturing sites in different countries

Implementation Highlights • Implementation time frame of six months met the company’s expectations

• SAP® Hosting accommodated the company when hardware was delivered late

Key Benefits • Proposal was more transparent and less expensive than those of competitors

• Proposal was precisely tailored to the company’s needs

• Solutions are scalable and geared to future requirements

• Availability is guaranteed up to 98.5% and reliability is ensured by the presence of two servers.

Industry Producer of effect pigments for these industries:paints and coatings; graphic arts; plastics, lightweight concrete, and pyrotechnics; and cosmetics

Solution and Services mySAP™ ERP Financials solution; SAP Travel Management application; SAP software for controlling and asset management

Existing Environment Various legacy systems

37

HENKEL GROUPThe Henkel Group, headquartered in Düsseldorf, Germany, is a multinational giant

specializing in household, personal care, and cleaning articles. With subsidiaries in

75 countries, the group employs approximately 46,000 people and has posted sales of

€9.4 billion. When Henkel’s reporting systems were outdated and inefficient, the company

turned to SAP® Strategic Enterprise Management (SAP SEM®) – an application in the

mySAP™ ERP Financials solution – to replace its legacy systems.

Henkel Group

www.henkel.com

Chemicals

“The intuitive, browser-based SAP user interface delivers

the information they want, whenever they want it.

This improves and accelerates decision making on all levels.”

Michael Rauch, Director of Management Reporting, Henkel Group

38

AT A GLANCE

Key Challenges • Overcoming inefficient and outdated accounting and reporting solutions

• Statutory accounting processes were not automated (reliance on e-mail led to confusion and delay)

Implementation Highlights • International rollout to 270 subsidiaries took only 6 months

• Effective, face-to-face training saved time and money

Key Benefits • Standardized global financial reporting processes

• Improved ability to analyze financial information globally

• Increased workforce productivity by 30%

• Accelerated financial reporting processes by 30%

Industry Manufacturing – consumer products


Solution and Services mySAP ERP Financials, including SAP SEM

Existing Environment • SAP software that is available today in the mySAP ERP solution

• Five legacy systems

39

INVISTA RESINS & FIBERS GmbHINVISTA, one of the world’s leading manufacturers and distributors of fibers, raw materials,

polymers, and intermediates, is headquartered in Wichita, Kansas, with European

administrative offices located in Hattersheim am Main, Germany and 13 production sites

in Europe. INVISTA chose SAP® Consulting and SAP Education as its implementation

and training partners on this challenging upgrade project.

INVISTA Resins & Fibers GmbH

www.invista.com

Chemicals

“We opted for the ‘one-stop’ SAP solution because we liked the

package SAP offered, consisting of SAP expert knowledge, professional

project management, training expertise, and automated test tools.”

Lothar Hafner, Lead Project Manager, INVISTA

40

AT A GLANCE

Key Challenges • Perform technical upgrade to latest version of SAP software that is now available in the mySAP™ ERP solution

• Extend knowledge of SAP software and reduce future test effort

Implementation Highlights • Road map reduced downtime, enabling successful go-live

• Automated testing tool reduced testing effort

• Train-the-trainer workshops facilitated knowledge transfer

Key Benefits • Successful knowledge transfer to key users and end users

• Modeling of complex integration scenarios with eCATT tool

• Reduction in amount of time needed to complete upgrade

Industry Chemicals


Solution and Services • SAP software that is available now in mySAP ERP

• SAP Education

• Consulting, design, and project management for implementation, test automation, and employee training

Existing Environment SAP software with the mySAP Supplier Relationship Management solution and integrated manufacturing subsystems

Hardware Sun E5500 cluster

Operating System Sun OS 5.8 – Solaris 8

41

LINDE GASA part of Linde AG, Linde Gas Deutschland is one of the largest producers of industrial

gasses in both Germany and the rest of Europe. In Germany alone, the company uses its

production and distribution network to supply more than 210,000 customers. Distributing

and tracking millions of gas bottles is a huge logistical task. In order to get a handle

on this process, Linde Gas turned to the SAP NetWeaver™ platform.

Linde Gas

www.linde-gas.com

“Because IT landscapes are becoming increasingly complex, we

wanted an open, scalable, and future-oriented platform for our critical

applications. That’s why we decided on SAP NetWeaver.”

Thomas Steinich, Director of Global Applications, Linde Gas

LINDE GASA part of Linde AG, Linde Gas Deutschland is one of the largest producers of industrial

gasses in both Germany and the rest of Europe. In Germany alone, the company uses its

production and distribution network to supply more than 210,000 customers. Distributing

and tracking millions of gas bottles is a huge logistical task. In order to get a handle

on this process, Linde Gas turned to the SAP NetWeaver™ platform.

Linde Gas

www.linde-gas.com

Chemicals

“Because IT landscapes are becoming increasingly complex, we

wanted an open, scalable, and future-oriented platform for our critical

applications. That’s why we decided on SAP NetWeaver.”

Thomas Steinich, Director of Global Applications, Linde Gas

42

AT A GLANCE

Key Challenges • Reduce investment in new gas bottles

• Add value to the company

• Realize savings potential

Implementation Highlight Rapid implementation, thanks to superior teamwork

Key Benefits • Faster, more flexible logistics processes

• Reduced costs

• Greater ability to protect investments and remain competitive

Industry Chemicals

Implementation Partners • SAP® Consulting

• CSC Ploenzke

Solution and Services SAP NetWeaver platform with the SAP Enterprise Portal, SAP Web Application Server, and SAP Business Intelligence components


• Various legacy systems

43

STEPAN COMPANYStepan Company, a global manufacturer of specialty and intermediate chemicals,

chose SAP® software and SAP Best Practices for Chemicals to help improve operations

and reduce costs.

Stepan Company

www.stepan.com

Chemicals

“SAP software helps us ensure that we deliver products to our customers

in a timely fashion, while we gain the added benefit of internal cost reductions

and better information availability.”

Jim Pall, Vice President of Logistics, Stepan Company

44

AT A GLANCE

Key Challenges • Inability to benefit from e-business

• Lack of information transparency across enterprise system

• Need for standard business procedures at all locations

• Time-consuming, costly manual processes

• Inability to close books in a timely manner at some locations

Implementation Highlight Provided 90% solution fit, thanks to SAP preconfigured settings; implemented solution at 10 locations in 18 months, on time and within budget

Key Benefits • Reduced inventories by 10% to 12% in 2004

• Reduced book closings from 2 weeks to 3 weeks to approximately 3 days at several non-U.S. locations

• Provided access to up-to-date, global information

• Improved global purchasing via consolidated view of raw materials

Industry Chemicals

Implementation Partners • SAP Consulting

• BearingPoint

• Rapidigm

Solution and Services • SAP software that is now available in the mySAP™ ERP solution

• SAP Best Practices for Chemicals

Hardware Dell servers

Operating System Microsoft Windows 2000, with an Oracle database

45

ATOMIC AUSTRIAATOMIC, the leading manufacturer of Austrian sports goods, implemented a mobile

scanner solution to improve its inventory management processes. The implementation,

which enabled the company to more effectively handle data – from goods receipt to stock

removal – is based on RF-enabled warehouse management functions in the mySAP™ ERP

Operations solution.

ATOMIC Austria

www.atomicsnow.com

Consumer Products

“Efficient inventory management means more flexible production.

The SAP radio scanner solution is an important milestone for us as we move

toward an integrated, paperless information flow.”

Dr. Michael Schineis, CEO, ATOMIC Austria

46

AT A GLANCE

Key Challenges • Handle supply chain data more effectively

• Create an integrated, paperless information flow

• Expedite stock turnover

Implementation Highlights • Only three months from start to go-live

• Project completed according to plan

Key Benefits • Improved quality of warehouse processes (such as bin management and put-away)

• Enabled early detection of faulty deliveries

• Eliminated time-consuming and redundant steps

Industry Sports equipment manufacturing

Implementation Partner Flexus AG

Solution and Services • mySAP ERP Operations

• RF technology for warehouse management

Existing Environment SAP® software that is available today in the mySAP ERP solution

47

C&H SUGAR COMPANY INC.C&H Sugar Company, Inc., a sugar refinery in Crockett, California, selected the

mySAP™ ERP solution to replace its overtaxed legacy IT system and improve its operations.

C&H Sugar Company, Inc.

www.chsugar.com

Consumer Products

“Instead of merely gathering data, we’re now analyzing and evaluating

that data, leading to more effective decision making and planning . . . With

the production scanners feeding our SAP software, even a midsize

company like ours can provide up-to-date inventory and order fulfillment

information using a variety of electronic communications protocols.”

Gary Walden, Project Manager, C&H Sugar Company

48

AT A GLANCE

Key Challenges • Lack of real-time, transparent data; limited visibility of inventory and production

• Nonintegrated business processes

• Lack of effective support for customer services; inability to meet customerdemand for collaboration and information

• Inability to support new company strategies

Implementation Highlights • Fast 10-month implementation, which included a full range of SAP® software functionality

• Use of RF scanners throughout company’s warehouse

• Installation of fixed scanners on all 24 production lines

Key Benefits • Better visibility into production and warehouse operations and inventory levels

• Improved planning; reliable bills of material and order processing

• Greater control over inventory

Industry Consumer products

Implementation Partner itelligence

Solution and Services • mySAP ERP

• SAP Hosting organization

Existing Environment Outdated legacy system

Hardware HP scanners

Operating System Microsoft Windows

49

COLE HAANHeadquartered in Yarmouth, Maine, Cole Haan is one of North America’s premier designers

and marketers of quality footwear, accessories, and outerwear. At this wholly owned

subsidiary of Nike Inc., some 1,100 employees work hard to keep the Cole Haan brand

synonymous with quality, comfort, innovation, and style. And its managers strive to operate

efficiently and maximize return on invested capital. That’s why the company turned to soft-

ware from the SAP for Consumer Products set of solutions, including the mySAP™ ERP

Financials solution.

Cole Haan

www.colehaan.com

Consumer Products

“Even before Sarbanes-Oxley was passed, mySAP ERP Financials

gave us the capabilities we needed to ensure our financials were well controlled,

documented, and reconciled.”

John Barron, Chief Financial Officer, Cole Haan

50

AT A GLANCE

Key Challenges • Integrate financials with other critical business systems

• Streamline business processes

• Build enterprise-wide visibility

Implementation Highlights • Implemented solution and integrated critical business systems in nine months

• Involved 200 users, with 50 using mySAP ERP Financials

Key Benefits • Reduced time to close by 40%

• Improved days sales outstanding (DSO) by 5%

• Streamlined business processes

Industry Footwear and apparel

Implementation Partner SAP® Consulting

Solution and Services mySAP ERP Financials, SAP Apparel and Footwear application

Existing Environment Legacy systems (including a nonintegrated accounting system)

Hardware HP/Compaq

Operating System Microsoft Windows 2000

51

ECCOECCO – a Danish company – is famous throughout the world for its comfortable,

affordable, and stylish shoes. Privately owned, ECCO has 9,000 employees around the

world and produces more than 12 million pairs of shoes a year. ECCO manages a complex

supply chain with far-flung production facilities, a network of key suppliers, and intricate

logistical challenges. When ECCO decided to increase the efficiency of its manufacturing

processes while lowering costs, it chose SAP® solutions.

ECCO

www.ecco.com

Consumer Products

“Moving SAP [software] out into our production companies

was a natural evolution. The whole idea was to build a common platform,

with complete visibility of relevant information. With one single

SAP [software] instance, everybody from sales to headquarters to production

is working in the same environment.”

Pia Lorenzen, Group SAP-PP Team Leader, ECCO

52

AT A GLANCE

Key Challenges • Make information visible in the manufacturing environment

• Improve quality of production planning

• Reduce production planning intervals

Implementation Highlights • 11-month implementation period

• 30-person in-house team managed most tasks

• IT team worked closely with business managers and end users

Key Benefits • Reduced production planning intervals

• Anticipated and reduced shop-floor bottlenecks

• New template can be rolled out to other production facilities

• Integration costs kept low with use of SAP execution system

Industry Consumer products; apparel and footwear

Implementation Partner ECCO’s internal consultants: Group SAP

Solution and Services SAP Apparel and Footwear application

Existing Environment SAP software that is now available in the mySAP™ ERP solution, including functionality for financials, HR, sales and distribution, materials management,and production planning

Hardware • 2 IBM iSeries 890 servers

• 24-processor servers

Operating System IBM/OS400

53

EXPOCAFÉ S.A.Based in Bogotá, Colombia, Expocafé S.A. exports coffee to customers in North America,

Europe, and Asia. The organization is built on the vision of providing its associated

coffee farmers with an export channel for their harvest and with a better quality of life.

Expocafé today has 50 employees.

Expocafé S.A.

Consumer Products

“We feel that mySAP ERP speaks the language of our industry.”

Alejandro Lozano, SAP Manager, Expocafé S.A.

54

AT A GLANCE

Key Challenges • Integrate all information into a single system to provide customers with consistent and reliable real-time information

• Improve the ability to implement business changes quickly

• Provide management with enhanced business insight

• Establish single source of information within the organization

Implementation Highlights • New HP infrastructure runs mySAP™ ERP solution for 35 users

• Currently implementing SAP® Enterprise Portal, a component of the SAP NetWeaver™ platform

Key Benefits • Improved customer satisfaction

• Improved user productivity and internal communication, due to easily accessible information

• Complete business solution provides enhanced business insight and the flexibility to adapt to changes

Industry Coffee export

Implementation Partner IMG/MQA

Solution and Services • mySAP ERP, powered by SAP NetWeaver, and including the SAP Strategic Enterprise Management application

• SAP Business Intelligence, a component of SAP NetWeaver

Hardware Hewlett-Packard

Operating System Microsoft Windows 2000, with SQL database

55

JOHN KEELLS HOLDINGS, LTD.John Keells Holdings, Ltd., is the largest conglomerate in Sri Lanka, with presence in

multiple key-growth sectors of the local economy. With 18,890 employees, the fast-growing

business experienced a 25% increase in revenue and 46% growth in profit in 2003. When

the company needed a new information landscape, it chose the mySAP™ ERP solution.

John Keells Holdings, Ltd.

www.keells.com

Consumer Products

“The strongest indicator of the success of our

ERP project will be the realization of shared services,

leading to a measurable competitive advantage.

We chose SAP because we knew they could get us there.”

Rohan Muttiah, CIO, John Keells Holdings, Ltd., Sri Lanka

56

AT A GLANCE

Key Challenges • Streamline business processes

• Enable shared services

• Achieve real-time management across a diversified business portfolio

Implementation Highlights • Phase one go-live: 24 group companies implemented 45 days ahead of schedule

• Phase two go-live: 22 groups companies implemented 30 days ahead of schedule

Key Benefits • Increased operational efficiency and productivity with harmonized businessprocesses

• Improved business insight by supporting strategic decision-making processeswith superior access to information

Industry Food and beverage, tourism, transportation, logistics, infrastructure, financial services, and information technology

Implementation Partner Siemens Information Systems, Ltd., India

Solution and Services • mySAP ERP, which includes software for financials, controlling, and logistics

• SAP® Business Intelligence and SAP Enterprise Portal, components of theSAP NetWeaver™ platform

• SAP Strategic Enterprise Management application, with communications services and business planning and simulation capabilities

Hardware IBM pSeries 670 server; NetApp storage systems

Operating System AIX, with an Oracle database

57

MERLONI TERMOSANITARIMerloni TermoSanitari S.p.A. (MTS) is a leading global provider of water heaters, boilers,

burners, and related components. Major brands include Ariston, Chaffoteaux & Maury,

and Thermowatt. The company has 6,000 employees, serves customers in 27 countries,

and operates 19 manufacturing centers, most of which are in Europe. The company

implemented software in the SAP® Advanced Planning & Optimization (SAP APO)

component to help streamline order fulfillment.

Merloni TermoSanitari S.p.A.

www.mtsgroup.com

Consumer Products

“You’ve got the forecast on one end of the process

and the sales order on the other end. In the old days, it was

almost like they were written in two different languages . . .

[With SAP software], we have an integrated process that

links demand planning and production planning seamlessly.”

Andrea Baffi, APO Implementation Manager, Merloni TermoSanitari

58

AT A GLANCE

Key Challenges • Reduce stock to free up working capital

• Improve transparency and effectiveness of information

• Shorten final assembly and delivery lead times

Implementation Highlights • Phased rollout covering three sites

• Lean two-person team for most tasks

• Short four-month duration

Key Benefits • Significantly reduced time needed to fulfill most orders

• Reduced inventory of semifinished goods by 30%

• Enhanced visibility of product availability

• Reduced IT costs


Implementation Partner Nicola Pace Consulting

Solution and Services Multilevel available-to-promise (ATP) software found in SAP APO, a part of the mySAP™ Supply Chain Management (mySAP SCM) solution

Existing Environment • SAP software that is now available in mySAP ERP

• mySAP SCM

Hardware • HP Superdome

• Compaq ProLiant

Operating Systems • Microsoft Windows NT

• UNIX

59

PIERRE LANG Pierre Lang Europe Handelsges.m.b.H. is a leader in the designer jewelry business.

With more than 700 employees and over 5,500 field consultants, it sells high-quality

gold- and rhodium-plated jewelry. The company wanted to expand into eastern

Europe and chose to implement the mySAP™ ERP solution.

Pierre Lang Europe Handelsges.m.b.H.

www.pierre-lang.com

Consumer Products

“Pierre Lang needed a system with very high performance, capable of

handling more than 2 to 3 million orders per year – with functional support

for the different tax and legal issues in nine different countries.”

Rudolf Windisch, Member of Steeb’s Management Team, Head of Consulting Logistics

60

AT A GLANCE

Key Challenges • Double revenues by expanding into eastern Europe

• Replace legacy systems with a highly integrated solution

• Improve management of jewelry consultants and rapidly expanding customerbase

Implementation Highlights • Fast implementation of 6 months, going live in January 2004

• Invoicing, country-specific tax, language, and fiscal issues to be managed by about 170 financial and administrative users

• Implementation handled by team from Pierre Lang and Steeb

Key Benefits • Enabled company to effectively manage expansion into eastern Europe (the new EU countries)

• Accurate sales activity reporting provided better forecasting

• Helped consultants keep track of pertinent information and deal more effectively with customers


Implementation Partner Steeb Anwendungssysteme GmbH for implementation and training

Solution and Services mySAP ERP and mySAP ERP Financials solutions

Existing Environment SAP DB

Hardware IBM xSeries 445

Operating System Microsoft Windows NT

61

THE ISRAELI NAVYThe naval branch of the Israel Defense Forces (IDF) operates a fleet of attack ships,

patrol craft, missile boats, attack submarines, and helicopters to protect the nation

of Israel. It chose the SAP NetWeaver™ platform to improve the efficiency of its logistics

operations, including procurement and maintenance.

The Israeli Navy

www.idf.il/navy


“With SAP NetWeaver, high-level naval officers can now see updated

and relevant information on critical material problems, budget

status, and other operational matters. That helps them focus on the

most important issues and ask the right questions.”

Lieutenant Colonel Ronit Rubin, Chief Information Officer, The Israeli Navy

62

AT A GLANCE

Key Challenge Improve logistics workflow by making critical information available to key decision makers

Implementation Highlights • First stage implemented in just six months

• Implementation of Hebrew versions of the SAP® Enterprise Portal and SAP Business Intelligence components

• First time that such critical, integrated information has been available to decision makers

Key Benefits • Easy access for decision makers to critical information

• Automatic alerts to predefined events for greater responsiveness

• Seamless integration with other SAP and non-SAP applications

Industry Defense and security

Implementation Partner In-house implementation

Solution and Services SAP NetWeaver, including SAP Enterprise Portal and SAP Business Intelligence

Existing Environment SAP software that is now available in the mySAP™ ERP solution

Hardware Hewlett-Packard ProLiant

Operating System Microsoft Windows 2003 with SQL Server database

63

ROYAL NORWEGIAN AIR FORCE The Royal Norwegian Air Force (RNoAF) has been an important part of Norway’s and

NATO’s defense strategies for more than half a century. When it needed to improve

mission readiness, the RNoAF turned to the SAP® Balanced Scorecard application in

SAP Strategic Enterprise Management, an application within the mySAP™ ERP solution,

to measure and analyze key performance indicators.

Royal Norwegian Air Force (RNoAF)

www.mil.no


“With strategic help from the SAP Balanced Scorecard, we have been

able to increase flight time by as much as 30% and dedicate 50%

more funds to training without increasing overall spending. Because

we’ve been able to enhance our training program, we improved

the results of our NATO evaluations by 40% in just two years.”

Major Stig Evje, Royal Norwegian Air Force

64

AT A GLANCE

Key Challenge Provide real-time access to performance data to track and ensure mission readiness in a turbulent world

Implementation Highlights • Established 40 key performance indicators

• Delivers real-time performance to 400 officers

Key Benefits • Achieved 40% improvement in mission readiness

• Aligned RNoAF to meet key goals, including increased flight time for pilots

• Improved ability to spot problems

Industry Defense and security

Implementation Partner IBM Consulting

Solution and Services SAP Strategic Enterprise Management (including SAP Balanced Scorecard)

Existing Environment • mySAP ERP Financials solution

• SAP Business Information Warehouse, a component of the SAP NetWeaver™platform

Hardware IBM

Operating System Microsoft Server 2000

65

CARL ZEISS FINANCIAL SERVICES GmbHBased in Germany, the Carl Zeiss Group manufactures high-quality technological products,

including its famous lenses and high-performance optics, and has sales of €2.03 billion.

When reorganization prompted Carl Zeiss Financial Services GmbH to seek an integrated

solution for its treasury and risk management needs, it chose the mySAP™ ERP Financials

solution and support from SAP® Consulting.

Carl Zeiss Financial Services GmbH

www.zeiss.com

Financial Services

“We relied on the solution knowledge and treasury domain expertise

of SAP Consulting, which helped us achieve our project goals on time.”

Torsten Schubert, Project Lead, SAP Customer Competence Center at Carl Zeiss

66

AT A GLANCE

Key Challenges • Implement an integrated treasury solution

• IT support for a wide range of treasury activities

• Control of foreign currency and interest-rate risks

Implementation Highlight Project completed within six months, with external support from SAP Consulting

Key Benefits • Seamless support for internal and external cash and liquidity managementprocesses

• Mapping of all financial instruments for cash, foreign exchange, derivatives,and securities

• Fulfillment of all legal requirements concerning the separation of front, middle, and back offices

Industry Precision mechanics and optics manufacturing


Solution and Services mySAP ERP Financials, including the SAP Treasury and Risk Management application

Existing Environment Separate SAP software treasury system

Hardware IBM

Operating System AIX 433, with an Oracle database

67

DEPFA DEUTSCHEPFANDBRIEFBANK AGDEPFA Deutsche Pfandbriefbank AG, the German arm of the Dublin, Ireland–based

banking group, DEPFA BANK plc, provides central IT support for human capital manage-

ment of the whole group. It chose the mySAP™ ERP solution for administration of its

personnel records and reports.

DEPFA Deutsche Pfandbriefbank AG

www.depfa-pfandbriefbank.com

Financial Services

“mySAP ERP provides us with the highest levels of integration, spanning

human resources and finance processes and giving us unsurpassed

flexibility to further evolve our enterprise information system.”

Roger Grieb, HR System Management, DEPFA Deutsche Pfandbriefbank AG

68

AT A GLANCE

Key Challenges • Change manual data collection and reporting practices to become more productive

• Ensure security of critical personnel data at the highest level

Implementation Highlight mySAP ERP was integrated with a personnel management information systemon an outsourced, hosted infrastructure

Key Benefits • Reliable reports provide management with insight into worldwide personneldata

• Productivity is improved through management’s direct access to relevant information

• Data security is maintained in a hosted environment

Industry Commercial bank

Implementation Partners • Pecaso (personnel management information system)

• Realtech (outsourcing provider for IT infrastructure)


• Personnel management information system

Hardware Fujitsu Siemens Computers provided by Realtech

Operating System Microsoft Windows 2000 and Microsoft SQL Server database

69

dynaRENTALTERSVERSORGUNGS GmbHBased in Germany, dynaRENT Altersversorgungs GmbH is the corporate pension fund

arm of Dynamit Nobel, a major specialty chemical company. It has been an independent

legal entity since 2002. The company transitioned to the mySAP™ ERP solution.

dynaRENT Altersversorgungs GmbH

www.dynarent.com

Financial Services

“mySAP ERP is a powerful solution and SAP is a reliable partner

that provides us with the flexibility we need to cope with

the speed of change in today’s corporate pension fund market.”

Thomas Focke, Managing Director, dynaRENT Altersversorgungs GmbH

70

AT A GLANCE

Key Challenges • Administrate outsourced pension funds and company pension plans

• Consult management

• Collaborate with external business partners

Implementation Highlights • Transitioned from SAP® R/3® software to mySAP ERP

• Implemented industry solution Betriebliche Altersversorgung (BAV) in late 2000

• Implemented new IT infrastructure

Key Benefits • New functionality in mySAP ERP for collaboration with business partners can be easily integrated through a portal solution to be implemented in 2005 to 2006

• Optimized IT cost

Industry Insurance: corporate pension fund

Implementation Partner An SAP hosting partner


• Industry solution, Betriebliche Altersversorgung (BAV) Corporate Pension Funds

Existing Environment Transitioned from existing SAP R/3 software to mySAP ERP

Hardware IBM servers provided by an SAP hosting partner

Operating System Microsoft Windows 2000 with Oracle 9.0 database

71

OESTERREICHISCHE KONTROLLBANK AGOesterreichische Kontrollbank AG (OeKB), one of Austria’s major financial service

providers since 1946, specializes in export-credit risk management and refinancing.

In the past few years, OeKB has upgraded all of its SAP® software in order to achieve

seamless, highly efficient business processes.

Oesterreichische Kontrollbank AG (OeKB)

www.oekb.at

Financial Services

“The more software we invest in, the better return we get,

because of the efficiency gain from the seamless end-to-end

business processes made possible by the software.”

Otto Schrodt, Head of the SAP Customer Competence Center (SAP CCC),

Oesterreichische Kontrollbank AG

72

AT A GLANCE

Key Challenge OeKB needed a banking solution to help it manage all of its operations.

Implementation Highlight The company opted for a three-way landscape, with systems for administration,acceptance, and settlement, so that software can be implemented in a gradualmanner, sustaining ongoing business processes.

Key Benefits • The company has a secure system with uninterrupted availability of data that is continually updated.

• The interoperability of SAP software is a great help to the company in controlling budget and other processes.

Industry Financial services

Implementation Partners • AC Solutions

• BearingPoint

Solution and Services • mySAP™ Customer Relationship Management solution

• SAP Business Intelligence (SAP BI), a component of the SAP NetWeaver™platform, with business warehouse capability

• SAP Strategic Enterprise Management application

Existing Environment • SAP software for financials and human resources, which is available today in the mySAP ERP solution

• mySAP Supplier Relationship Management solution

Hardware Intel pSeries, Intel processor–based server

Operating System AIX, moving to Linux

73

POSTFINANCE PostFinance is one of Switzerland’s leading financial service providers, offering one-stop

financial services to citizens and organizations in the public and private sectors. As a key

strategic business unit of state-owned Swiss Post, it enjoys unrivalled access to post-office

customers at 2,650 branches throughout the country. In order to ensure its competitive

edge, the financial service provider once again turned to SAP® software.

PostFinance

www.postfinance.ch

Financial Services

“We want to stay ahead of the pack by ensuring the right

product is available to the right customer at the right time. With

SAP SEM, we are well on our way to achieving this goal.”

Erich Zwahlen, Head of Business Controlling, PostFinance

74

AT A GLANCE

Key Challenge Streamline collection, aggregation, and reconciliation of data for sales forecasting and planning

Implementation Highlight Involved 160 users

Key Benefits • Rapid, reliable collection and reconciliation of data

• One version of the truth

• Faster, more reliable access to mission-critical information

• More accurate, consistent data

• Process automation through workflow

Industry Financial services


• BearingPoint

Solution and Services SAP Strategic Enterprise Management, an application found in the mySAP™ ERPsolution

Existing Environment SAP software that is now available in the mySAP ERP solution

Hardware Compaq ProLiant ML570

Operating System Microsoft Windows 2000 Advanced Server (with Oracle 8.1.7.4.1 database)

75

ASKLEPIOS HARZKLINIKEN GmbHAsklepios Harzkliniken GmbH, with 1,350 employees and 500 hospital beds, needed

to integrate its various IT structures into one system that would allow it to manage staff

completely and efficiently. The company found the answer with SAP® software.

Asklepios Harzkliniken GmbH

www.asklepios.com

Healthcare

“This decision was ‘spot on.’”

Heinz Otto Nagorny, CEO, Asklepios Harzkliniken GmbH

76

AT A GLANCE

Key Challenges • Integrate a formerly heterogeneous IT landscape

• Obtain a stable control instrument for human capital

Implementation Highlights • Applications deployed for financial accounting, controlling, and HR management, with industry-specific applications for patient management, care management, diagnostics, and therapy

• Further solutions implemented after initial success

Key Benefits • Increased flexibility for efficient shift planning, to optimally utilize the workforce

• Bonuses automatically processed

• Attendance and absences entries approved automatically

Industry Healthcare

Solution and Services • mySAP™ Human Resources solution, now available as the mySAP ERP HumanCapital Management solution

• SAP Patient Management application

• mySAP Business Intelligence, now available as SAP Business Intelligence, a component of the SAP NetWeaver™ platform

• mySAP ERP Financials solution

Hardware HP

Operating System Microsoft Windows 2000 and Windows NT 4.0, with an Oracle database

77

B·A·D GmbHB·A·D GmbH is a leading services group with around 1,700 employees specializing

in occupational health and safety and preventive healthcare. The SAP® Environment,

Health & Safety (SAP EH&S) application enabled the company to optimize its provision

of occupational health and safety services and integrate service billing into its

business processes.

B·A·D GmbH

www.bad-gmbh.de

Healthcare

“Thanks to SAP EH&S, we are now able to map and bill our occupational

health and safety services in a fully integrated IT environment.”

Joachim Venhaus, SAP Project Leader, B·A·D GmbH

78

AT A GLANCE

Key Challenges • Standardize master data and processes

• Integrate business, industrial hygiene and safety, and occupational healthapplications

• Ensure data protection and staff acceptance of new software

Implementation Highlights • Redesigned processes for 180,000 sites and management of 4 million to 5 million services that are performed on an annual basis

• Enhanced standard functions through customer-specific billing interfaces and separate screens for service confirmation

Key Benefits • Accelerated processes via seamless integration of company’s SAP software for ERP and SAP EH&S

• More comprehensive range of EH&S services; simplified billing

• Faster access to more precise information; more transparency

Industry Occupational health and safety, preventive healthcare

Implementation Partners Various

Solution and Services SAP EH&S, an application found in the mySAP™ ERP solution

Existing Environment SAP software that is now available in mySAP ERP

Hardware IBM pSeries

Operating System AIX

79

HÉMA-QUÉBECHéma-Québec manages the collection and distribution of blood and fractionated blood

products for Canada’s Province of Québec. The company has 1,300 employees and serves

88 hospitals throughout the province, with past revenues at approximately €156 million.

Héma-Québec implemented SAP® software for sales and distribution, materials manage-

ment, and other functionality, to reduce inventory and streamline distribution of fractionated

blood products.

Héma-Québec

www.hema-quebec.qc.ca

Healthcare

“The decision to go with SAP was the expression of Héma-Québec’s

will to use a new approach. Other technologies were better known

within our field, but SAP represented a way of strengthening our portfolio

with a more efficient system.”

Simon Fournier, VP of Information Technology, Héma-Québec

80

AT A GLANCE

Key Challenges • Reduce operating costs, but maintain quality and availability

• Maintain optimal visibility; have full product traceability

• Support a more accurate, speedier recall process to quickly trace and dispose of products that pose a risk

• Simplify and consolidate IT environment

Implementation Highlights • Rapid, 12-month implementation using ASAP methodology

• Project completed on time, in spite of rigorous testing required

Key Benefits • Inventory levels reduced by 50%

• IT costs reduced

• Payback estimated at 24 months

Industry Healthcare

Implementation Partner Le Groupe Résolution

Solution and Services SAP software, which is now available in the mySAP™ ERP solution, for ware-house management, quality management, sales and distribution, and materials management

Existing Environment SAP software for financials that is now available in mySAP ERP

Hardware IBM/Intel

Operating System Microsoft Windows Server 2000

81

HOSPITAL BRITANICO DE BUENOS AIRES (HBBA)Hospital Britanico de Buenos Aires (HBBA) wanted a solution to deliver better service to

patients and to improve efficiency of its administrative processes. The prestigious hospital,

which has 260 beds and 3 outpatient care centers, performed a highly intense evaluation

process. The answer was SAP® Patient Management – a key application from the SAP for

Healthcare set of solutions.

Hospital Britanico de Buenos Aires (HBBA)

www.hospitalbritanico.org.ar

Healthcare

“SAP Patient Management, which will enable us to share

patient information across wards and departments, will help us

meet our patients’ needs far more effectively by decreasing

time spent on administrative processing.”

Osvaldo Mauro, Director of the IT Project, Hospital Britanico

82

AT A GLANCE

Key Challenge Wanted to offer patients higher-quality service through better care and administrative processes

Implementation Highlight Implemented in under 13 months; used ASAP methodology

Key Benefits • Online management of the scheduling of outpatient visits for 350 physicians

• Online authorization of treatments, which enables better care and greater precision in the exchange of information

• Connectivity and security, allowing HBBA to open its system, within the limitsof confidentiality, to medical auditors of healthcare insurers

Industry Healthcare


Solution and Services • SAP Patient Management

• mySAP™ Financials solution, including financial administration, fixed assetsmanagement, treasury, and controlling software, which is now available in the mySAP ERP Financials solution

Hardware HP UNIX

Operating System HP-UX 11.0 (64 bits)

83

SANTA CREU I SANT PAU HOSPITALAs Santa Creu i Sant Pau Hospital, the oldest hospital in Spain, modernized its facility,

it also saw the need for sophisticated technology that would meet future demands for

patient care, teaching, and research. It found that technology in the SAP for Healthcare

set of solutions.

Santa Creu I Sant Pau Hospital

www.santpau.es

Healthcare

“With the implementation of SAP for Healthcare, the Santa Creu i Sant Pau

Hospital has the latest technology for improving and integrating its in-house and

external processes – in addition to providing the best service to its patients.”

Jordi Morell i Vilanova, Computing Director, Santa Creu i Sant Pau Hospital

84

AT A GLANCE

Key Challenge Integrate management of patient care, finance, and logistics into a single solution through which users could access and maintain information from allareas of the institution

Implementation Highlight SAP and Santa Creu i Sant Pau Hospital worked together closely to tailor software capabilities to the hospital’s specific needs.

Key Benefits • More streamlined operation and enhanced patient care

• Fully integrated information on patient cases

• Automatic collection of information on medicines, supplies, and services related to the care activity

• Integrated information on purchasing and consumption with its financial data

Industry Healthcare

Solution and Services • mySAP™ ERP solution

• SAP® Patient Management application

• IS-H*MED, an SAP partner solution


Operating System UNIX, with an Oracle database

85

ADOBE SYSTEMS INCORPORATEDAdobe Systems Incorporated builds award-winning software solutions for network

publishing, including Web, print, video, wireless, and broadband applications. One

of the world’s largest software companies, Adobe has more than 3,700 employees and

is headquartered in San Jose, Calif. Adobe used the mySAP™ ERP Human Capital

Management (mySAP ERP HCM) solution to create a single, centralized access point

to HR data and provide its employees with time-saving, self-service processes.

Adobe Systems Incorporated

www.adobe.com

High Tech

“From a competitive standpoint, we believe having advanced

technology like SAP Employee Self-Service delivered through the myAdobe

portal helps us attract and retain employees in the high-tech industry.”

Marilyn Becker, SAP Project Manager, Adobe Systems Incorporated

86

AT A GLANCE

Key Challenges • Provide single point of access to HR data for employees and managers

• Reduce time and cost of HR administration

Implementation Highlights • ASAP methodology used to plan and implement project

• SAP® best practices provided excellent fit

Key Benefits • Single portal for all HR data makes tasks easier

• Employee self-service reduces administrative overhead

Industry High tech: software

Solution and Services • mySAP ERP HCM

• SAP Employee Self-Service application

Existing Environment Various legacy systems

87

ADVANCE TRANSFORMER CO.Advance Transformer Co., a division of Royal Philips Electronics of the Netherlands, is

an industry leader in commercial, industrial, and institutional lighting. With 15 locations

in the United States and Mexico, Advance Transformer Co. employs more than 900 people.

The company originally chose SAP® software to improve manufacturing efficiency and

document management processes for engineering design. It recently turned to SAP

Consulting to help upgrade its software.

Advance Transformer Co.

www.advancetransformer.com

High Tech

“When it came time for upgrading the SAP software system,

SAP Consulting supported in making our project a success, thanks

to its expertise in key areas and ability to quickly respond to

our unique needs.”

Andrew Ptak, SAP Operations Manager, Advance Transformer Co.

88

AT A GLANCE

Key Challenge Upgrade entire software system in minimal time, at lowest possible cost, and without disrupting business processes

Implementation Highlights • Previewed new functionality to anticipate challenges

• Formulated strategy to avoid costly rework

• Upgraded 900 users at 15 sites in just 4 months

Key Benefits • Saved $500,000 in implementation costs

• Cut project time by 20%

Industry Commercial, industrial, and institutional lighting


Solution and Services SAP software, now available in the mySAP™ ERP solution

Hardware HP-UX

Operating System HP-UX 11i OS (with Oracle 9i database)

89

AGFA-GEVAERT GROUPHeadquartered in Mortsel, Belgium, the Agfa-Gevaert Group is one of the world’s leading

imaging companies. The €4.2 billion company has 20,000 employees supporting a market

presence in more than 200 countries. Travel is an important component of Agfa’s business.

When Agfa decided to streamline its travel management processes, it chose the SAP®

Travel Management application, part of the mySAP™ ERP Corporate Services solution.

Agfa

www.agfa.com

High Tech

“[Travel expense reimbursement] used to take four to

six weeks; now they get their money in seven to eight days.”

Sven Verstrepen, Logistics Business Analyst, Agfa-Gevaert Group

90

AT A GLANCE

Key Challenges • Cut travel expense processing time and costs

• Handle broad spectrum of country-specific requirements

Implementation Highlights • 50,000 expense reports processed annually

• 2,100 frequent travelers are users

Key Benefits • Annual savings of almost €550,000

• Back-office personnel can work on more value-added projects

• Full integration with financials and controlling

• Faster reimbursement

• Better negotiated rates from travel vendors

Industry Manufacturing – imaging products

Implementation Partners • American Express Consulting

• SAP Customer Services Network

Solution and Services mySAP ERP Corporate Services, including SAP Travel Management

91

EFIHeadquartered in Foster City, Calif., EFI is a global leader in digital imaging and print

management solutions. At EFI’s operations throughout Europe, Asia, and North and

South America, 1,400 employees help the company generate revenues of US$380 million.

EFI chose SAP® software to build a platform for rapid growth and innovation, and called

on SAP Consulting and SAP Education to help expedite the implementation.

EFI

www.efi.com

High Tech

“SAP Consulting brought the experience and hands-on mentoring

that helped us successfully evolve our business processes.”

Calvin Do, CIO, EFI

92

AT A GLANCE

Key Challenges • Use real-time business intelligence to fuel innovation

• Enable the efficient integration of newly acquired companies

• Simplify a complex legacy environment

• Enhance scalability of processes in high-growth company

Implementation Highlight Rapid 7-month implementation: 175 internal, 100 external users

Key Benefits • Streamlined integration of acquisitions from 8 to 2 months

• Reduced month-end closing cycle from 2 weeks to 2 days

• Experienced tenfold increase in collaboration with global business partners

• Enabled rapid decision making

• Minimized redundancy in data-entry work

Industry High tech



• Training and consulting services provided by SAP Consulting and SAP Education

Existing Environment Disparate, nonintegrated legacy systems

Hardware • Sun

• HP/Intel

Operating System • Solaris (with an Oracle database)

• Microsoft Windows, Linux

93

KARL STORZKARL STORZ of Tuttlingen, Germany, a global manufacturer of medical instruments

and devices, took its IT landscape to a whole new level when it implemented the

mySAP™ Product Lifecycle Management (mySAP PLM) solution. The purpose was to

provide all employees involved in the development process with tools for effective

product data management, ensuring consistency of product knowledge company-wide.

KARL STORZ

www.karlstorz.com

High Tech

“mySAP PLM provides real-time access to consistent

product data. This increases transparency for all employees

involved in a development project, reduces lead times,

and increases productivity.”

Elmar Müller, Project Manager, KARL STORZ

94

AT A GLANCE

Key Challenge Lack of transparent, consistent product-development data

Implementation Highlight Implemented the mySAP ERP solution after mySAP PLM (an atypical approach)

Key Benefits • Faster lead times

• Accelerated time to market

• Ability to conform to legal requirements

Industry High tech (medical instruments and devices)

Implementation Partners • gedas (mySAP PLM)

• MHP (mySAP ERP)

Solution and Services • mySAP PLM

• mySAP ERP

• SolidWorks (for computer-aided design)

Existing Environment • Multiple disparate systems

• SAP® software that is now available in mySAP ERP

Hardware • HP RP7410 (for SAP software)

• HP Compaq ProLiant DL380 (content server)

Operating System • HP-UX B.11.11 (for SAP software)

• Microsoft Windows 2000 (content server)

95

McKESSON CORPORATIONSan Francisco–based McKesson Corporation, in business for more than 170 years,

is a world-leading FORTUNE 16 healthcare services company. McKesson Pharmaceutical,

the company’s largest business unit from a revenue perspective, decided to undertake

a major business intelligence initiative. It turned to SAP® Business Intelligence (SAP BI),

a key component in the SAP NetWeaver™ platform.

McKesson Corporation

www.mckesson.com

High Tech

“SAP BI gives McKesson Pharmaceutical the ability to

better understand its data, transform its data into information,

and, from that, develop and impart knowledge.”

Brian Hickie, Vice President, Business Intelligence, McKesson Pharmaceutical

96

AT A GLANCE

Key Challenges • Inefficient business processes

• Increased demand for process-based analytics

• Inability to perform effective analyses

Implementation Highlight Developed a 10-terabyte-capacity data warehouse

Key Benefits • Enhanced, streamlined business processes

• Sharper competitive edge

• Improved decision making

Industry High tech: healthcare


Solution and Services • SAP NetWeaver platform with SAP BI

• SAP software that is now available in the mySAP™ ERP solution

Existing Environment Proprietary systems

Hardware IBM p690

Operating System AIX 5.2L

97

SIEMENS AGWhether it’s electronics or electrical engineering, information and communications,

automation and control, or energy and health – the Siemens name is synonymous with

cutting-edge technologies and profitability in the global marketplace. Today, more than

400,000 employees worldwide work to ensure that this success continues well into the

future, while SAP® software ensures that they themselves receive quality services.

Siemens AG

www.siemens.de

High Tech

“We want to make service excellence an unmistakable feature of Siemens

personnel services and ensure that the success story continues.”

Bernhard Grunow, Manager, Siemens Personnel Services

98

AT A GLANCE

Key Challenge Improve the quality and efficiency of human resources services

Implementation Highlights • Complete phase 1 for 30,000 employees within 12 weeks

• Adhered to planned parameters for timing, costs, and quality

Key Benefits • Ability to easily process inquiries and incoming orders from around 30,000 employees via multiple communication channels

• Higher services quality, thanks to shorter processing times

• Speedy completion of employee orders and inquiries because of fully integrated data

• Reduced costs, thanks to standardized, automated processes

Industry Logistics, information and communications technology, process and basics,healthcare, manufacturing, services, and utilities, among others


• Siemens Business Services (SBS)

Solution and Services Employee interaction center (EIC), based on the mySAP™ ERP Human Capital Management (mySAP ERP HCM) and mySAP Customer RelationshipManagement (mySAP CRM) solutions

Existing Environment Various SAP solutions

Hardware HP 9000 database serverPrimergy H400 and N800 (2) servers from Fujitsu Siemens

99

SIEMENS SOUTHERN AFRICAWith more than 400,000 employees throughout some 190 countries, Siemens is a world

leader in electrical engineering and electronics. Needless to say, the company knows that

the role of IT today is to provide services that support and integrate with business strategy.

More than simply aligning with business, technology must enable business processes in

support of company goals. In light of this, Siemens turned to SAP for a streamlined human

resources (HR) solution that would facilitate the monthly payroll processes.

Siemens Southern Africa

www.siemens.com

High Tech

“Probably the most important result of the implementation is that our

payroll staff members now have easy access to the information they need,

and it’s available to them in real time.”

Markus Bender, Technical Project Manager, Siemens Southern Africa

100

AT A GLANCE

Key Challenge Integrate HR processes and information by replacing disparate HR and payroll systems

Implementation Highlights • Implemented solution one month ahead of schedule and 12.8% under budget

• Used ASAP rapid implementation methodology

Key Benefits • Streamlined payroll administration

• Enabled accurate reporting

• Reduced errors (zero error rate on first payroll)

• Simplified processes and reduced costs

Industry High tech


Solution and Services mySAP™ ERP Human Capital Management (mySAP ERP HCM) solution

Existing Environment SAP software that is available today in the mySAP ERP solution

Hardware 3 Fujitsu Siemens Primergy servers

Operating System Microsoft Windows 2000 Advanced Server

101

TORONTO DISTRICT SCHOOL BOARDHaving amalgamated seven regional school boards in 1998, resulting in a budget cut

of 15%, the Toronto District School Board chose the SAP® Real Estate Management

application to consolidate property management procedures, increase operating

efficiencies, and enhance revenue from outside leases.

Toronto District School Board

www.tdsb.on.ca


“There’s much less redundancy across divisions, thanks to SAP Real

Estate Management. We can make long-term plans for our properties

rather than just fighting the fires of each day.”

Fred McGrath, Facilities Services Business Specialist, Toronto District School Board

102

103

AT A GLANCE

Key Challenges • Create central support for external leasing of unused space

• Integrate leasing processes of the seven regional boards

Implementation Highlights • Used ASAP methodology; compiled master data from a broad range ofrecord-keeping sources

• Involved 679 users of property management information

Key Benefits • Increased revenue from external leasing of unused space

• Standardized real estate management processes and integrated them within the organization

• Streamlined property management processes

• Improved support for long-term goals

Industry Public sector (education)


Solution and Services SAP Real Estate Management, an application found in the mySAP™ ERP solution


Hardware Dell servers


UNI.VERSEAustria’s 21 universities run planning and budgeting on UNI.VERSE – a platform based

on SAP® software – enabling them to operate as autonomous commercial businesses.

UNI.VERSE

www.uni.verse.at


“SAP technology is underpinning a new era of financial autonomy for Austria’s

universities that enhances our ability to grow revenue by attracting prestigious

research grants and offering leading-edge courses of study.”

Alexander Hammer, Financials and Controlling Manager, University of Vienna

104

105

AT A GLANCE

Key Challenges • Develop single template that can meet the needs of all 21 universities

• Minimize development costs and keep total cost of ownership low

Implementation Highlights • Implemented UNI.VERSE in 21 universities in 8 months

• Involved 6,500 users – more than 33% of total staff

Key Benefits • Transparent financial management

• Integrated planning, budgeting, and forecasting

• Real-time performance figures and accurate reporting

• Business intelligence for fact-based strategy planning

• Streamlined asset management

• Ability to add new functionality as required

Industry Higher education and research

Implementation Partner Siemens Business Services (SBS)


• Support from SAP Consulting


Hardware HP

Operating System HP-UX

UNIVERSITY OF TENNESSEEThe University of Tennessee is the oldest and largest public institution of higher education

in the state of Tennessee, United States. It has five campuses, 42,000 students, 25,000

employees, and administers $253 million annually in research and sponsored programs.

The university selected SAP® software and SAP Consulting to modernize its IT landscape.

University Of Tennessee

www.tennessee.edu


“It was the training that SAP Consulting provided, and the on-site consultants

who helped to transfer that knowledge, that allows us to continue developing

additional system functionality here, and now on our own.”

Neal Wormsley, Associate Vice President, University of Tennessee

106

107

AT A GLANCE

Key Challenges • Identify and apply the many functions available in the software

• Enhance software to support unique needs of higher education

• Develop electronic forms to support human resources (HR) and payroll functions

Implementation Highlights • Well-managed deployment of resources resulted in good customer relationsand successful use of ASAP methodology

• With knowledge transfer, university can enhance functionality

Key Benefits • Decentralized administration of finance, HR, and payroll to the department level, empowering users and improving productivity

• Eliminated 80,000 printed sheets monthly

• Acquired ability to develop functionality in-house


Industry Higher education

Implementation Partners SAP Consulting; BearingPoint

Solution and Services • SAP software for financials and human resources that is available today in the mySAP™ ERP solution

• SAP software for materials management, inventory, and purchasing that is available today in the mySAP ERP, mySAP Supplier RelationshipManagement, and mySAP Supply Chain Management solutions

• SAP Business Intelligence, a component of the SAP NetWeaver™ platform

• Services of the project management group of SAP Consulting

• Educational services provided by SAP Education for project team training and performance support

ALOIS PÖTTINGER MASCHINENFABRIK GmbH Based in Austria, Alois Pöttinger Maschinenfabrik GmbH (Pöttinger) is an international

leader in innovative agricultural technology. Pöttinger chose a stepwise upgrade in

SAP® software along with the installation of HP hardware.

Alois Pöttinger Maschinenfabrik GmbH

www.poettinger.at


“mySAP ERP gives us a plus in functionality, with many incremental

improvements that add up to substantial tangible benefits.”

Heidi Perr, IT Manager, Alois Pöttinger Maschinenfabrik GmbH

108

AT A GLANCE

Key Challenges • Generate continuous management information to support improvement in products, services, and production

• Balance moving seasonal demand patterns with optimized production capacitywhile assigning proper lead times for parts

• Improve performance, scalability, and functionality

Implementation Highlights • Stepwise upgrade to the mySAP™ ERP solution

• Introduced SAP Business Intelligence, a component of the SAP NetWeaver™platform

• Renewed and optimized IT infrastructure with HP hardware

Key Benefits • Realized annual savings of €150,000

• Reporting reached a new level of quality, detail, and efficiency

• Achieved step change in overall SAP software system performance

• Gained flexibility to support future growth and development

Industry Agricultural technology: farm machinery and equipment

Implementation Partners SRB EDV Consulting Team GmbH, Austria; IDS Scheer Austria GmbH

Solution and Services mySAP ERP solution; SAP Business Intelligence and SAP Web ApplicationServer, which are components of the SAP NetWeaver platform

Existing Environment SAP R/3® 3.1i, which is available today in mySAP ERP

Hardware Intel HP ProLiant BL20p G2 as application servers; HP ProLiant BL20p as Citrixterminal servers; HP StorageWorks SAN; HP StorageWorks EVA 5000 Enter-prise Virtual Array solution; HP StorageWorks MSL 30-60 LTO Tape Library

Operating System Microsoft Windows 2000 with an Oracle database and Microsoft ClusterSolution for the SAP database 109

METABOWERKE GmbHMetabowerke GmbH (Metabo), headquartered in Germany, is a leading manufacturer

of high-quality power tools. With approximately 2,600 employees, it operates subsidiaries

in 21 countries and distributes its products to more than 100 nations around the world.

Exports account for more than 77% of its output. Metabo implemented the mySAP™ ERP

Financials solution.

Metabowerke GmbH

www.metabo.com


“mySAP ERP Financials is the best solution for consolidation

tasks in terms of both functionality and ease of use.”

Mark Schiedel, Consolidated Financial Accounts, Metabo

110

AT A GLANCE

Key Challenges • Automate consolidation of financial statements

• Increase productivity and performance

Implementation Highlights • Reduction of time required to generate consolidated financial accounts from four to two months

• Powerful reporting and analysis capabilities

Key Benefits • One version of the truth across all key performance indicators

• Significant reduction of process time and cost

Industry Power tools and machinery

Implementation Partner SAP® Consulting in Germany

Solution and Services mySAP ERP Financials (consolidation application EC-CS)


Hardware HP servers

Operating System UNIX

111

NEXPRESS SOLUTIONS, INC.As one of the world’s leading providers of collaborative business solutions, SAP is

committed to solving the business problems facing SMBs – with low-cost, rapid imple-

mentations that deliver a quick ROI. NexPress – a full-fledged make-to-stock/make-to-order

enterprise formed in 1997 as a joint venture between Kodak and Heidelberg – is a perfect

example of a company that reaped many benefits from SAP® software and best-practices

methodology.

NexPress

www.nexpress.com


“A high-value, on-time implementation with high return on investment:

That’s what SAP SI offered NexPress. And that’s what we got.”

Bob Scheidt, Vice President of Operations, NexPress

112

AT A GLANCE

Key Challenges • Integrate business processes across supply chain

• Increase inventory visibility and control

• Eliminate redundant data maintenance

• Reduce transaction costs and shorten time to market

Implementation Highlights • Fully functional, low-cost implementation across supply chain

• Number of users: 180

Key Benefits • Reduced ongoing annual operating costs by $1 million

• Reduced system support costs by 30%

• Reduced demand planning and MRP costs by 50%

• Gained real-time visibility of material flow

• Increased operational efficiency and competitiveness

Industry Color and black-and-white production products, solutions, and services

Implementation Partner SAP Systems Integration (SAP SI)

Solution and Services • SAP SI’s MaxValu™ implementation service, based on the SAP Best Practices for Industrial Machinery & Components offering

• mySAP™ ERP solution


113

NTN WÄLZLAGER (EUROPA) GmbHJapan-based NTN is one of the world’s leading bearing companies. Its European branch,

founded in 1961 in Germany, now operates in all European countries. NTN implemented

the mySAP™ ERP solution to manage its European expansion.

NTN Wälzlager

www.ntn-europe.com


“With mySAP ERP, we implemented a comprehensive solution

for the management of our financials and human resources, which

is standardizing our core business processes for all European

countries from a reliable partner.”

Arnold Sevenich, Head of Sales and IT Coordination, NTN Wälzlager (Europa) GmbH

114

AT A GLANCE

Key Challenges • Standardize a heterogeneous IT landscape

• Achieve better control of IT landscape costs

• Provide reliable management reports

Implementation Highlights • No change of the existing IT infrastructure was necessary

• Implemented the financials and human capital management capabilities of mySAP ERP for 10 users within four months

Key Benefits • Improved business insight, allowing faster decision making

• Increased productivity due to organization-wide standardization of IT systems

• Integrated business performance management through comprehensive analytical and reporting capabilities

• Fast remodeling of business processes, leading to greater flexibility

• Adaptability to changing business needs

Industry Manufacturing (ball, roller, and needle bearings, constant velocity joints)

Solution and Services mySAP ERP (the mySAP ERP Financials and the mySAP ERP Human CapitalManagement solutions)

Hardware IBM AS/400

Operating System OS/400 with DB2/400A database

115

ALPINA INSURANCESwitzerland-based Alpina Insurance implemented commission management software

in the mySAP™ ERP solution with the SAP for Insurance set of solutions to centralize and

standardize commission handling. The highly versatile software features direct integration

with disbursement and HR management systems for a lean end-to-end process.

Alpina Insurance

www.alpina.ch

Insurance

“All master and transaction data can be updated quickly. And rates

are now maintained by the commission clerks, without the help of IT staff.”

Alfred Zahner, IT Manager for Commissions Systems, Alpina Zurich

116

AT A GLANCE

Key Challenge Migrate from a variety of mainframe systems for different insurance lines to a single, centralized commission management solution that would integratewith disbursement systems

Implementation Highlights • Solution handles 700,000 commission payments annually

• Standardized information on more than 5,000 agents, employees, and brokersis stored in the system

Key Benefits • Accelerated commissions handling

• Automated 98% of commissions-related activities for a huge cost savings

• Reduced number of different contracts managed

Industry Insurance


Solution and Services SAP for Insurance with commission management software in mySAP ERP

Hardware IBM RS 6000


117

SV LIFE INSURANCE SV Life Insurance recently joined other German insurance companies in offering a

supplement to traditional state pensions. Increased efficiency thanks to the SAP® for

Insurance set of solutions enabled the company to remain competitive despite the

higher expense and effort required by this product offering.

SV Life Insurance

www.sv-versicherungen.de

Insurance

“Efficient commission processing, supported by totally integrated

software, gives you an important competitive advantage in the hotly

contested private pension plan market.”

Thomas Albert, Project Leader at SV Holding

118

AT A GLANCE

Key Challenge Improve efficiency and reduce cost of back-office processes to maintain competitive advantage in the private pension plan market

Implementation Highlights • Completed implementation ahead of schedule with fewer-than-expectedresources

• Replaced all existing systems in non-life, property, and life insurance

Key Benefits • Increased customer satisfaction

• Improved back-office efficiency

Industry Insurance

Implementation Partner msg systems

Solution and Services • SAP for Insurance

• mySAP™ ERP solution, which includes software for commission management

Hardware Sun Enterprise 420, Sun Ultra 2

Operating System Solaris 7/8

119

MEDIMMUNE, INC.MedImmune, Inc. uses biotechnology to develop innovative healthcare products.

MedImmune implemented the mySAP™ ERP Financials solution, along with the SAP®

Business Information Warehouse (SAP BW) component, to give employees real-time

access to critical financials data and to improve its order-to-cash process.

MedImmune, Inc.

www.medimmune.com

Life Sciences

“We evaluated a number of options, and mySAP ERP was the best fit

for MedImmune overall. Because it is fully integrated, we have an in-depth,

real-time view of costs and revenues across all departments.”

Amy Jones, Director, Accounting Operations, MedImmune, Inc.

120

AT A GLANCE

Key Challenges • Provide real-time visibility into enterprise-wide data

• Link financial and order-entry systems to manage customer credit limits automatically

• Accelerate financial reporting and decision making

Implementation Highlights • Implemented mySAP ERP Financials when it acquired Aviron

• Also implemented mySAP ERP Human Capital Management and mySAP Supply Chain Management solutions, using a phased approach

Key Benefits • Accelerated financial decision making

• Replaced 25 different systems with mySAP ERP Financials, resulting in real-time data integration

• Improved ability to generate financial reports and analyses

• Provided better fit for business needs, meaning fewer work-arounds than with legacy system

Industry Biotechnology and pharmaceuticals

Implementation Partner Clarkston Consulting

Solution and Services • mySAP ERP Financials

• SAP BW, which is part of SAP Business Intelligence, a key component of the SAP NetWeaver™ platform


Hardware Dell

Operating System Microsoft

121

VWR INTERNATIONALVWR is a leading distributor of laboratory supplies to the industrial, pharmaceutical,

educational, and government markets. After expanding its European operations, VWR

turned to SAP® software to help transform the company into a powerful European labo-

ratory supplier – capable of responding to customer orders in real time and delivering

products and service offerings with next-day delivery throughout some 15 countries in

Europe.

VWR International

www.vwr.com

Life Sciences

“Without the integrated SAP software system, we would never be able to

process an order involving several different distribution centers in different

countries without the customer noticing it.”

Theo van Kruijdijk, Corporate IS Director, VWR

122

AT A GLANCE

Key Challenge Consolidate and integrate processes and systems of more than 30 newlyacquired laboratory suppliers

Implementation Highlight Replaced 10 separate solutions

Key Benefits • Europe-wide networked organization

• Improved customer service

• Streamlined warehouse processes

• Increased revenues

• Reduced costs

Industry Life sciences (laboratory supplies distributor)

Implementation Partner Covansys Corporation


• SAP Business Intelligence, a component in the SAP NetWeaver™ platform

Existing Environment • 8 completely independent and isolated SAP software–based systems

• 2 non-SAP software systems

Hardware IBM

Operating System IBM AIX

123

CHORDUS INC.Chordus, Inc. has a unique business model built around zero inventory and rapid logistics.

The company’s largest division, Office Furniture USA, operates an advanced logistics

and distribution network and an innovative Internet-based system that combines real-time

updates with low processing costs. Chordus determined that only SAP® software could

accommodate this cutting-edge operational model for its network of 150 dealer-owned

franchises in 44 states, supported by five nationwide distribution centers (DCs) and

a fleet of 65 delivery trucks.

Chordus Inc.

www.chordus.net


“The SAP solution provides us with an easy-to-use query capability,

enabling field and DC personnel to generate their own reports.”

Gary Sweetapple, Vice President of Information Technology and CIO, Chordus, Inc.

124

AT A GLANCE

Key Challenge Support complex business model for logistics network

Implementation Highlight Implemented solution in only five months

Key Benefits • Streamlined logistics processes

• Ability to analyze key performance metrics

• Support for multiple billing scenarios

• Ability to handle future requirements

Industry Logistics service provider

Implementation Partner IDS Scheer Small and Medium Enterprises (IDS Scheer SME)

Solution and Services SAP software that is available today in the mySAP™ ERP solution

Hardware Intel Dell PowerEdge 2550 and 6450 (two each)


125

DUALOGIS GmbHDualogis GmbH is a provider of logistics services to the chemicals industry. Formed as

a joint venture of D. Logistics AG and Acordis Industrial Fibers GmbH, Dualogis is based

in Obenburg am Main, Germany. It chose SAP® software to offer the best communication

as well as logistics services to customers.

Dualogis GmbH

www.dlogistics.com/dualogis


“mySAP SCM mature technology for logistics execution has brought

us more performance, better analytical accuracy, and optimal

warehouse management. Those are essential elements for modern logistics.”

Heinz Gramm, Director, Dualogis GmbH

126

AT A GLANCE

Key Challenges • Improve logistics capabilities by upgrading IT

• Keep pace with customers that just upgraded to SAP software that is available today in the mySAP™ ERP solution

• Provide the best service possible to all of its customers

Implementation Highlight SAP Consulting provided excellent service

Key Benefits • Better performance, better analytical accuracy, and optimal warehouse management with the mySAP Supply Chain Management (mySAP SCM)solution

• Reduced risk of errors as well as turnaround time

• Improved customer and partner relationships with simplified communicationssystem; improved transportation management

• Paperless communication in the warehouse through radio frequency (RF)technology

Industry Logistics for the chemicals industry


Solution and Services • SAP software that is available today in mySAP ERP

• mySAP SCM

Existing Environment Legacy system

127

GRUPO SÃO MARTINHOGrupo São Martinho is one of the largest worldwide producers of sugarcane and sugar-

cane derivatives, including sugar and ethanol. As a longtime user of SAP® software, the

Brazil-based Grupo São Martinho decided to migrate to the mySAP™ ERP solution to

take advantage of a wider range of capabilities.

Grupo São Martinho

Manufacturing

“mySAP ERP is more than a mere tool to aid and optimize work.

It is a business solution, a philosophy for the workplace.”

Joaquim Paulo, CIO, Grupo São Martinho

128

AT A GLANCE

Key Challenges • Enhance information management

• Provide greater visibility into operations

• Improve efficiency of processes

Key Benefits • Improved ability to manage distributed network of operations

• Streamlined planning

• Offered support for performance management life cycle

• Sharpened company’s competitive edge

Industry Consumer products (agribusiness)

Implementation Partner PricewaterhouseCoopers Consulting (today IBM)

Solution and Services mySAP ERP solution

Hardware Sun

Operating System Solaris

129

NOVOFERMNovoferm – one of Europe’s leading manufacturers of residential and commercial doors,

door systems, and frames – has been using SAP® software since 2002. It switched to the

mySAP™ ERP solution, not only to gain more comprehensive functionality, but also to take

advantage of the capabilities available in SAP Business Intelligence, a component in the

SAP NetWeaver™ platform, which is automatically provided with a mySAP ERP license.

Novoferm

www.novoferm.com

Manufacturing

“Instead of waiting one hour for results, our users

now get the same report in just two minutes.”

Wolfgang Reuschel, IT Coordinator at Novoferm

130

AT A GLANCE

Key Challenges • Inconsistent, nonintegrated information

• Lack of effective reporting and analyses tools

Implementation Highlight Multiphased project involving more than 300 users

Key Benefits • Low cost of ownership

• Reliable and comprehensive reports about customers, product groups, seasonal variations, and market trends

• Ability to easily compare and benchmark prices with the market, boostingcompetitiveness

• Increased productivity

Industry Manufacturer of doors, door systems, and frames

Implementation Partner GAMBIT Consulting GmbH


• SAP Business Intelligence, a component in the SAP NetWeaver platform

Hardware Fujitsu (outsourced to Siemens)

Operating System Solaris (outsourced to Siemens)

131

PHENIX OPTICS (GUANGDONG) CO., LTD.Phenix Optics (Guangdong) Co., Ltd., Is a leading enterprise for optics design and

production in China. It is an ISO 2000–certified manufacturer of high-precision lenses

for optics and communications and employs 800 people. The company wanted the plant

to be a world-class manufacturing site and it chose the mySAP™ ERP solution to support

all of its business processes.

Phenix Optics (Guangdong) Co., Ltd.

www.phenixgd.com

Manufacturing

“The SAP® solution outperforms other vendors’ software

with a higher degree of flexibility and scalability.

This is a decisive advantage for a fast-growing business.”

Zhenhai Wang, CIO, Phenix Optics (Guangdong) Co., Ltd.

132

AT A GLANCE

Key Challenge Set up business processes in beginning; global best practices

Implementation Highlights • Implementation in four months and new IT infrastructure

• Jump-start program from Shenzhen Great Wall Computer

Key Benefits • Automated accounting processes; reduced monthly closing time from one to two days to one to two hours

• Inventory transparency reduced inventory level by 60%

• Order-to-invoice verification reduced to two to three hours

• Improved decision-making process and operational efficiency through easyaccess to real-time information

• Faster delivery; more efficient communication with partners

Industry Industrial machinery and components: optical equipment

Implementation Partner Shenzhen Great Wall Computer, China, an SAP partner

Solution and Services mySAP ERP

Hardware • HP ProLiant DL 370 server supporting the development system

• HP ProLiant ML 570 server supporting the production system

Operating System Microsoft Windows 2000, with Microsoft SQL Server database

133

THAI SPECIAL STEEL INDUSTRY PUBLIC COMPANY LIMITEDThai Special Steel Industry Public Company Limited, Thailand, is a leading producer of

steel wire-rod and bar-in-coil products. It has an integrated steel plant that is the first of its

kind in Thailand, as well as 250 employees. The company chose SAP® software to improve

its decision-making capabilities.

Thai Special Steel Industry Public Company Limited

www.tssi.co.th

Manufacturing

“We chose an SAP solution because it offers a high degree of

flexibility in integrating applications within and beyond SAP software.”

Petcharat Ubolriabroy, Vice President, Finance & Administration,

Thai Special Steel Industry Public Company Limited

134

AT A GLANCE

Key Challenges • Improve level of quality and efficiency in reporting

• Build a real-time information management platform to support operational and strategic decision making

• Integrate existing applications

Implementation Highlights • Transitioned from SAP R/3® software to the mySAP™ ERP solution

• Renewed IBM hardware to support new SAP software

Key Benefits • More insight through improved speed and quality in reporting

• Increased flexibility by implementing real-time management

• Improved productivity through state-of-the-art support of both operational and managerial functions

Industry Steel manufacturing

Implementation Partner Baseline Consulting, Thailand

Solution and Services mySAP ERP; SAP NetWeaver™ platform, which includes the SAP Business Intelligence component

Hardware IBM servers

Operating System AIX 5L with an Oracle database

135

DEUTSCHE STEINKOHLE AG (DSK)German coal giant, Deutsche Steinkohle AG (DSK), with the leadership position

in its industry and a workforce numbering 45,000 employees, has always placed a high

priority on environmental protection and employees’ health and safety. To support that

commitment, the company implemented the mySAP™ ERP Corporate Services solution,

including the SAP® Environment, Health & Safety (SAP EH&S) application.

Deutsche Steinkohle AG (DSK)

www.deutsche-steinkohle.de

Mining

“mySAP ERP Corporate Services has enabled us to implement

a modern safety management concept that is directly linked with the

business processes in our core information technology solution.”

Claus Peter Weber, Head of Employee Health and Safety, Deutsche Steinkohle AG (DSK)

136

AT A GLANCE

Key Challenges • Manage dangerous materials and further enhance company’s commitment to environment, health, and safety

• Ensure safety of employees and avoid accidents

• Integrate new employee health, safety, and environmental solution connectedto key business processes

Implementation Highlights • Hazardous substance management

• Injury log and accident log; risk assessment

Key Benefits • Management of entire process with integrated solution – from dangerousgoods information to warehouse administration

• Safety in employees’ work environment

• Reduced operational costs; acquired transparency and control

Industry Coal mining

Implementation Partner RAG INFORMATIK GmbH

Solution and Services • mySAP ERP Corporate Services

• SAP Environment, Health & Safety


Existing Environment Various mainframe applications

Hardware Sun, Compaq

Operating System Microsoft Windows XP

137

SAMARCO MINERAÇÃO S.A.The Brazilian mining company Samarco Mineração S.A. must maintain efficient

business processes while also complying with safety and environmental regulations.

To help it ensure success in these areas, the company implemented SAP® software.

Samarco Mineração S.A.

www.samarco.com

Mining

“This integration changed the way the company thinks and is managed.

We are in a better position to measure the production, maintenance,

and labor costs more precisely . . .”

Marcelo Siffert, CIO, Samarco Mineração S.A.

138

AT A GLANCE

Key Challenges • Bring management into line with processes

• Improve process and information integration

• Make key strategic indicators accessible to managers

Implementation Highlights • Worked with Gartner on business plan

• Assembled project team from across the company

• SAP Consulting–HP consortium very well received: won company award

Key Benefits • Improved tracking of processes

• Centralized information for easy access

• Greater transparency in financial results

• Integrated vision of production chain

• Standardized processes of two industrial units

Industry Mining

Implementation Partner SAP Consulting–HP consortium

Solution and Services mySAP™ Business Suite solutions, which include mySAP ERP; SAP software for HR, business warehouse, financials, and employee and manager self-service; mySAP Supplier Relationship Management; mySAP Product Lifecycle Management; and mySAP Supply Chain Management

Hardware HP

Operating System HP-UX, with an Oracle database

139

ANCAPWhen the time came to replace its existing accounting system, the Administración

Nacional de Combustibles Alcohol y Portland (National Administration of Fuel, Alcohol,

and Portland, or ANCAP) began what would become a long-term and satisfying relationship

with SAP. Today, the Uruguay-based oil processing company and manufacturer of portland

cement uses a range of SAP® software solutions to enhance ERP processes company-wide.

ANCAP

www.ancap.com.uy

Oil and Gas

“Today, all processes are integrated, thanks to the SAP solution,

and we can easily add new functionality and software.”

Andres Skorodynski, IT Manager, ANCAP

140

AT A GLANCE

Key Challenges • Lack of integrated processes

• Redundant, inaccurate data

Implementation Highlight Deployed Implemented solution on time, within 10 months

Key Benefits • Streamlined processes throughout various business areas

• Access to accurate data company-wide

• Enhanced stock management

• Ability to comply with statutory regulations

Industry Oil and gas



• Funds management software from the SAP for Public Sector set of solutions


Hardware IBM AS/400

Operating System IBM

141

FUCHS PETROLUB AGFuchs Petrolub AG, based in Mannheim, Germany, wanted to create an integrated IT

landscape for production, logistics, and sales – based on SAP® software that is now

available in the mySAP™ ERP solution – for the holding company and its 70 international

subsidiaries. The company’s goal is to build on its leading position as an independent

company in the lubricants industry, increasing its market share by providing differentiated

products and customer-specific solutions.

Fuchs Petrolub AG

www.fuchs-oil.com

Oil and Gas

“As a global manufacturer of special lubricants, we

need standardized and integrated processes. We believe

we can achieve this with SAP solutions.”

Bernd Rothacker, IT Director, Fuchs Petrolub AG

142

AT A GLANCE

Key Challenges • Integrate global systems

• Standardize business processes

• Harmonize master data

Implementation Highlights • Development of global implementation template

• Rollout in several European countries supported by “virtual team”

Key Benefits • Language and country versions of the software

• Standardized business processes

• Availability of uniform platform for global rollout

Industry Oil and gas: lubricants

Implementation Partner Internal project team

Solution and Services SAP software that is now available in mySAP ERP

Hardware IBM p630 (solution hosted by Freudenberg)

Operating System • AIX 5.2

• Oracle 9.2.0.4 database

143

HELLENIC PETROLEUMHellenic Petroleum, a fully integrated downstream oil enterprise that employs more

than 5,000 people, is Greece’s largest commercial and industrial corporation, with total

assets of €3.6 billion. The oil and gas giant chose SAP® software as the basis of an

IT infrastructure that unifies all of its plants and subsidiaries.

Hellenic Petroleum

www.hellenic-petroleum.gr

Oil and Gas

“SAP has transformed Hellenic Petroleum into a leaner, more

efficient, flexible organization that is well placed to serve customers

with new and innovative products. With SAP Consulting as

our technology partner, our SAP [software] systems will continue

to drive profitable business growth.”

Vassilis Protopapas, IT Director, Hellenic Petroleum

144

AT A GLANCE

Key Challenges • Manage multiple, diverse operating units as a single entity

• Build scalable, adaptable business model to underpin growth

• Standardize and integrate core processes enterprise-wide

• Reduce operating costs while improving performance

• Improve supply chain management and collaboration

• Cut cost of managing projects while improving visibility

• Align human capital management with business needs

Implementation Highlights • On-time, on-budget implementation

• Project support at every stage – from design to postrollout

Key Benefits • 50% reduction in inventory levels

• Better use of employee skills

• Improved business decision making

Industry Oil and gas


Solution and Services SAP software, which is now available in mySAP™ ERP, for financials, controlling,plant maintenance, quality management, project management, supply chainmanagement, sales and distribution, and human resources management

Existing Environment Multiple legacy systems

Hardware IBM

Operating System AIX with an Oracle database

145

HERITAGE PROPANE PARTNERSHeritage Propane Partners, L.P., distributes propane to more than 650,000 customers

via some 300 customer service locations throughout the United States. The group

serves almost 600,000 residential, commercial, industrial, and agricultural customers.

It turned to SAP® Consulting to implement the mySAP™ ERP Financials solution in

time for Sarbanes-Oxley.

Heritage Propane Partners

www.heritagepropane.com

Oil and Gas

“When the time comes, we will not hesitate to look up SAP Consulting

again. From start to finish, they inspired complete confidence.”

Mark Wilson, IT Manager, Heritage Propane Partners, L.P.

146

AT A GLANCE

Key Challenges • Implement state-of-the-art financials capabilities

• Meet the requirements of the Sarbanes-Oxley Act

• Complete project before compliance deadline

Implementation Highlights • End-to-end consulting services, from planning to training

• Go-live within three months

• Support for Linux and MySQL MaxDB

Key Benefits • Rapid implementation

• Clearly structured SAP Enterprise Service Select package allowed for a well-organized implementation

• Low total cost of ownership

Industry Energy industry: propane distribution


Solution and Services • mySAP ERP Financials

• SAP Enterprise Service Select


Existing Environment Legacy DOS-based system

Hardware Six Compaq ProLiant DL580 servers

Operating System Linux RedHat 2.1

147

IPRAGAZHeadquartered in Istanbul, Ipragaz is the second-largest player in the Turkish liquefied

petroleum gas (LPG) market. The company posted earnings of around €500 million

in fiscal 2003. Ipragaz implemented the SAP NetWeaver™ platform to integrate systems,

people, and processes throughout the enterprise.

Ipragaz

www.ipragaz.com

Oil and Gas

“SAP Enterprise Portal gives our users single sign-on

access to information from a variety of systems. And SAP

Business Intelligence enables our sales professionals

to quickly and easily call up the facts and figures they need.”

Tarkan Atesmen, System Development Executive, Ipragaz

148

AT A GLANCE

Key Challenges • Seamlessly integrate SAP® and non-SAP software and standardize functions

• Give sales staff easy-to-use reporting functionality

• Provide role-based portal access to information and processes

Implementation Highlights • Rapid rollout of reporting functionality to sales professionals

• Fast, effective resolution of technical issues through SAP Active GlobalSupport

• Standardized portal access to SAP and non-SAP software–based systems

Key Benefits • Single sign-on to multiple systems

• User-friendly reporting, freeing up sales staff for core tasks

• Streamlined workflow for managing technical documentation

• Easier information exchange within HR and IT departments

Industry Oil and gas (LPG manufacturer and supplier)

Implementation Partner MBIS

Solution and Services • SAP NetWeaver with the SAP Enterprise Portal and SAP BusinessIntelligence components

• Technical advice from SAP Active Global Support


• SAP Advanced Planning & Optimization component

• mySAP Customer Relationship Management solution

Hardware HP ProLiant ML 570 G2

Operating System Microsoft Windows 2000 with an Oracle database

149

FOURNIER PHARMAFournier Pharma is a European pharmaceutical company of global stature, with revenue

of €557 million. Fournier Pharma uses SAP® software to ensure compliance with stringent

FDA and GMP manufacturing regulations.

Fournier Pharma

www.fournierpharma.com

Pharmaceuticals

“Regardless of where it is first entered, the same data

is used on the factory floor, in the laboratory, and in the offices.”

André Kocialkowski, IT Manager, Industrial Activities, Fournier Pharma

150

AT A GLANCE

Key Challenges • Obsolete software

• Limited functionality

• Patchy integration

• High-maintenance interfaces

• Noncompliant software

Implementation Highlights • Successful 3-month evaluation period

• Standardized go-live within 18 months of initial evaluation

Key Benefits • Seamless information exchange between quality assurance, stock control, and manufacturing execution systems

• Near-real-time access to higher-quality information

• Rich reporting and analysis capabilities

• Minimal production error count

• Improved inventory management

• User-friendly standard interface

Industry Life sciences

Implementation Partner AEGIS Consulting

Solution and Services mySAP™ ERP solution, including software for quality management and manufacturing-execution capabilities


151

MEDLINE INDUSTRIES, INC.Founded in 1966, with roots dating back to 1910, Medline is America’s largest privately

owned manufacturer and distributor of healthcare products. The company markets more

than 100,000 items, encompassing medical-surgical products and one of the largest

textile lines in the industry, via its extensive network of distribution centers and sales

professionals. Medline turned to SAP® software to provide its field and sales reps with

rapid access to product information on their laptops.

Medline

www.medline.com

Pharmaceuticals

“We knew that getting complex pricing information

from SAP software onto our reps’ laptops would

be challenging. And we know that SAP Consulting

could deliver the necessary expertise.”

Dave Rolston, Director of Information Services, Medline Industries, Inc.

152

AT A GLANCE

Key Challenges • Provide state-of-the-art mobile data access for 650+ sales reps

• Support more ambitious customer relationship management activities

Implementation Highlight Very successful project, thanks to close partnership with SAP Consulting

Key Benefits • Enhanced customer service

• Better visibility into pricing, resulting in a significant reduction in customercredits

• Greater insight into status and location of inventory

Industry Healthcare products (manufacturing and distribution)



• Implementation and development services from SAP Consulting

• SAP Ramp-Up


Hardware IBM laptops for mobile client

Operating System Sun Solaris with an Oracle database

153

NOVARTIS PHARMA K.K.The Switzerland-based Novartis Group is ranked fifth in the world pharmaceuticals market.

The company’s Japan subsidiary, Novartis Pharma K.K., launched a project in 2002 to

implement SAP® software that is now available in the mySAP™ ERP solution, cutting over

to the new system in January 2004.

Novartis Pharma K.K.

www.novartis.com.jp

Pharmaceuticals

“Rather than thinking of the solution as something

‘nice to have,’ we acted swiftly to avoid the risk

of losing our competitive edge without such a solution.”

David N. Lu, Head of SAP Center Information Technology

Business Department, Novartis Pharma K.K.

154

AT A GLANCE

Key Challenges • Staying competitive in a global setting

• Optimizing investment efficiency in R & D

• Streamlining overall processes

• Supporting Japan’s unique business requirements

Implementation Highlights • Prioritization of global IT strategies and implementation procedures

• Support for Japan-specific JD-NET

• Minimized localization to simplify future upgrades

Key Benefits • Integrated and standardized global processes

• Optimized and accelerated resource planning

• Reduced monthly accounts processing to three days

• Met system auditing standards at global level

Industry Pharmaceuticals

Implementation Partner SAP Consulting in Japan

Solution and Services • SAP software that is now available in mySAP ERP

• SAP Business Information Warehouse component, now included in the SAP NetWeaver™ platform

155

GLOBAL ENTERPRISE MANAGEMENTSOLUTIONS (GEMS)Founded in 1997, Global Enterprise Management Solutions (GEMS) offers business

process expertise, technology solutions, and user support to a growing list of international

clients from its Dallas headquarters. The company employs 125 people and generates

annual revenues of approximately US$20 million. When the company needed to find

a better way to manage its business, it turned to SAP® software.

GEMS Global Enterprise Management Solutions Inc.

www.gemsconsult.com


“Being in the professional services environment, our

people need to be integrated into our core business processes.

We have accomplished that using SAP technology.”

Suresh Ketha, CEO, Global Enterprise Management Solutions (GEMS) Inc.

156

AT A GLANCE

Key Challenges • Nonintegrated accounting and business processes

• Spotty, incomplete, and untimely information about projects

Implementation Highlight Implemented each solution in 3 months or less

Key Benefits • Greater visibility into all aspects of projects

• Increased back-office staff productivity

• ROI in one year

• Tight integration of processes and people throughout the company and among partners and customers

Industry Professional services


Solution and Services mySAP™ Customer Relationship Management and mySAP ERP solutions; SAP Collaborative Project Management application

Existing Environment • Legacy systems

• non-SAP software for CRM


157

INGENICS AGBased in Ulm, Germany, Ingenics is a global consulting company, with offices as far

away as China and the United States. Ingenics provides enterprises from a wide range

of industries with advice on streamlining their business, engineering, logistics, construc-

tion, and project management processes. Clients include major players such as Daimler-

Chrysler, BMW, and Eurocopter. In 2003, a team of 100 highly skilled employees generated

revenues of €11 million. Today, SAP® software helps ensure that the company practices

what it preaches (and sells).

Ingenics AG

www.ingenics.com


“There was one clear winner: SAP for Professional Services . . .

We now have an end-to-end solution with all the information we

need for all our business processes. Before projects have

even started, we can model everything we need in the system.”

Jörg Herkommer, CFO, Ingenics

158

AT A GLANCE

Key Challenge Redundant data and complex processes resulting from disparate IT systems and multiple interfaces

Implementation Highlight Implemented end-to-end solution tailored to the needs of a professional services provider in just 4 months

Key Benefits • Greatly increased efficiency and transparency

• Improved resource planning and project management capabilities

• Enabled far greater responsiveness to changing customer needs.

Industry Professional services (consulting)

Implementation Partner All for One Systemhaus AG


• mySAP ERP solution

• SAP Enterprise Portal, a component in the SAP NetWeaver™platform

Existing Environment Heterogeneous IT landscape

Hardware HP ProLiant server


159

KCT DATAKCT Data – a technology-consulting firm headquartered in Prague – chose

the SAP NetWeaver™ platform to develop a key customer time-reporting and

project-management application.

KCT Data

www.kctdata.cz


“Timesheet for Projects lets us open up the value of our existing SAP

software systems to everyone in the company, and SAP NetWeaver provided

the tools that made Timesheet for Projects possible. Our internal and

external communications are significantly improved, and both KCT Data

and our customers can see the benefits.”

Petr Machacek, Personnel and Resource Manager, KCT Data

160

AT A GLANCE

Key Challenges • Improve the reporting accuracy of billable and nonbillable hours

• Deliver up-to-date project status and planning information

• Increase consultants’ billable hours by reducing their administrative burden

• Improve client relationships

• Enhance employee motivation and morale

Implementation Highlights • Rapid deployment of a customer time-management application that leveragesthe capabilities of the existing SAP® software implementation

• User-friendly, portal-based interface and multiple remote-access methods

Key Benefits • Reclaimed one working day per month per consultant

• Delivered ROI within three months

• High company-wide compliance rate

Industry Enterprise IT consulting

Solution and Services • SAP NetWeaver (with the SAP Enterprise Portal and SAP Web ApplicationServer components)

• mySAP™ ERP solution (with manager self-service functionality)


Hardware Intel x86, 2 CPUs

Operating System Microsoft Windows 2000 Server

161

BUREAU OF THE CROWN PROPERTY, THAILANDBureau of the Crown Property, Thailand, was set up in 1938 by a special act of the

Parliament to manage the property of the reigning monarch according to His Majesty’s

royal assent. The bureau has more than 900 employees. It chose the mySAP™ ERP

solution to create a common infrastructure with its customers and subsidiaries.

Bureau of the Crown Property

www.crownproperty.or.th

Public Sector

“In the past, all financial issues were processed manually.

With mySAP ERP, we achieved the automation of finance functions

and we are happy to see the significant changes.”

Ptom A. Nugraha, Chief, Finance Division, Bureau of the Crown Property, Thailand

162

AT A GLANCE

Key Challenge Build an information management platform to better communicate with clientsand subsidiaries that use mySAP ERP

Implementation Highlight SAP® software runs on IBM infrastructure

Key Benefits • Achieved significant improvements in efficiency of financial management and controlling by replacing manual activities with an integrated solution

• Improved communication with clients and subsidiaries by creating a commoninfrastructure

Industry Property management

Implementation Partner IT One Co., Ltd.


Hardware IBM servers

Operating System Microsoft NT with Microsoft SQL Server database

163

CÁMARA DE COMERCIO DE BOGOTÁ Cámara de Comercio de Bogotá – the Chamber of Commerce of Bogotá – is a private

organization representing industry in the Bogotá region. With its 500 employees,

the organization supports economic develop and quality-of-life improvements in the

Bogotá region. The organization chose SAP® software to update its IT systems.

Cámara de Comercio de Bogotá

www.ccb.org.co

Public Sector

“During the implementation we worked directly

with [people at] SAP and their support contributed greatly

to the fast implementation.”

Orlando Gutierrez, Head of Technical Support, Cámara de Comercio de Bogotá

164

AT A GLANCE

Key Challenge Provide management with reliable real-time information for critical business decisions by integrating data from various sources into one single source

Implementation Highlights • Deployed the mySAP™ ERP solution and SAP Business Intelligence, a component of the SAP NetWeaver™ platform, for 200 users within five months

• Fast implementation at low cost

Key Benefits • Better-informed business decisions and insights now that critical information is available in real time

• Adaptable application landscape due to reduced complexity

Industry Industry association

Implementation Partner Interred

Solution and Services • mySAP ERP, including balanced scorecard functionality

• SAP NetWeaver platform, which includes SAP Business Intelligence

Hardware Dell

Operating System Microsoft Windows 2003 with SAP database

165

CAPUFECaminos y Puentes Federales (CAPUFE) is the federal government agency in charge of

the construction of all toll roads and bridges in Mexico. With 5,000 employees, CAPUFE is

responsible for a road system that handles more than 2.7 billion people and over 620 million

tons of shipments. CAPUFE implemented the Integrated System of Administration of

CAPUFE (SIAC), based on the mySAP™ ERP solution, with an add-on for the public sector,

to achieve greater transparency in all operational processes.

Caminos y Puentes Federales de Ingresos y Servicios Conexos (CAPUFE)

www.capufe.gob.mx

Public Sector

“In addition to providing the technological tools, SAP

proved that the solution was a solid one, resulting from a high

level of investment in research and development.”

Luis Humberto Gómez Terrazas, Subdirector of Information Technologies,

Caminos y Puentes Federales de Ingresos y Servicios Conexos

166

AT A GLANCE

Key Challenges • Change work culture

• Consolidate a disparate IT landscape

• Increase productivity levels and management capacity

Implementation Highlights • Reengineered 318 business processes

• Trained over 600 end users

Key Benefits • Almost 100% of government’s disclosure requirements met

• ROI expected within 36 months

• Administrative staff reduced by 400

Industry Public sector: highways

Implementation Partner Accenture

Solution and Services mySAP ERP with an add-on for the public sector

Hardware Sun

Operating System Sun Solaris

167

CASA DE MONEDA DE CHILEHeadquartered in Chile, with sales of $14.5 million and 500 employees, Casa de Moneda

de Chile is a producer of bank notes, security papers, and coins for public and private

companies in Latin America. It chose the mySAP™ ERP solution to improve operations

and decision making with better visibility and accurate data.

Casa de Moneda de Chile

www.cmoneda.gov.cl

Public Sector

“We want the best – that is why we need

the best ERP solution and why we chose mySAP ERP.”

Alfonso Stier, Head of Planning and IT, Casa de Moneda de Chile

168

AT A GLANCE

Key Challenges • Reposition from public sector to international service provider

• Integrate all information into a single system to provide insight and decisionsupport

• Attain the flexibility to react to changes in the business model

• Implement a more competitive organizational structure

Implementation Highlights • Redesigned organization according to SAP® Best Practices

• Implemented just-in-time delivery process with suppliers

Key Benefits • Increased internal collaboration and communication with mySAP ERP as the single source of information

• Improved customer service with shorter delivery times and faster reaction to customer requests

• Significantly reduced inventory costs

Industry Production of bank notes, security papers, and coins

Implementation Partner VISION ONE, Chile


Hardware • Intel IBM UNIX pSeries 615 as production server

• Intel IBM UNIX pSeries 640 as development server

Operating System Microsoft Windows NT, with an Oracle database

169

CITY OF VIENNAThe City of Vienna’s municipal government is divided into 80 departments and agencies,

employing a total of 35,000 people. It implemented mySAP™ Business Suite solutions

to streamline accounting processes and improve cost transparency.

City of Vienna

www.wien.at

Public Sector

“The solution allows us to compare the cost and quality of services

provided by our various agencies at a glance. This enables us to identify

key areas and streamline our operations on an ongoing basis.”

Ernst Menner, Budgeting and Accounting Law, City of Vienna

170

AT A GLANCE

Key Challenges • Introduce organization-wide cost accounting in all 80 departments and agencies

• Enable costs to be compared for each product and service

• Streamline accounting processes

Implementation Highlights • Planned implementation of standard cost accounting solution for 80 City of Vienna agencies and departments

• Initially implemented 7 financial accounting departments:13 more by the end of 2004, 22 to follow in 2005, and all 80 by 2008

• SAP team very knowledgeable and professional, always met deadlines, and understands unique problems of the public sector

Key Benefits • Streamlined accounting and administrative tasks

• Increased transparency of products and services

• Powerful reporting and analysis capabilities for improved transparency and decision making

Industry Public sector


Solution and Services • mySAP Business Suite, including the mySAP ERP Financials solution

• SAP for Public Sector set of solutions

• SAP NetWeaver™ platform, including the SAP Business Intelligence and SAP Enterprise Portal components

Existing Environment Heterogeneous, often homegrown accounting solutions

Hardware IBM pSeries 650 servers

Operating System IBM AIX (UNIX)171

ERIE COUNTY, NEW YORKErie County is home to around 960,000 people, and its county government distributes

a budget of about US$900 million to some 44 agencies, employing some 8,400 people.

When the forward-looking county reviewed its future IT needs for an integrated approach

to everything from financials to plant management, it chose SAP® business solutions.

Nearly 1,000 of its current staff are already SAP solution users.

Erie County, New York

www.erie.gov

Public Sector

“SAP was very quick to pick up on our strategic

requirements for this region, thinking out of the box and

using ERP as a backbone for common processes

not only in Erie County, but also throughout the region.”

Art Telaak, CIO, Erie County, New York

172

AT A GLANCE

Key Challenges • Replace legacy systems with single, integrated platform

• Improve financial data visibility; eliminate manual procedures

• Establish a platform leading to more efficient delivery of government servicesand shared IT services

Implementation Highlights • “Fast path” approach

• “Big bang” implementation, with 1,000 users going live

Key Benefits • Integrated business processes with common platform

• Standardized management and business practices across all county agencies

• Increased visibility into financials and administrative functions

• Streamlined grant management

Industry Public sector; local government

Implementation Partner IBM Business Consulting Services

Solution and Services • mySAP™ Business Suite solutions, including mySAP ERP, mySAP ERPFinancials, and mySAP ERP Human Capital Management

• SAP for Public Sector solutions, including budget control capabilities and the SAP Grants Management application

• SAP Ramp-Up


Hardware IBM RS6000


173

FORENSIC SCIENCE SERVICEThe Forensic Science Service (FSS) provides a national service for the criminal justice

system in England and Wales and is a source of training, consultancy, and scientific

support for overseas and private-sector customers. Having doubled its size since 1997,

the FSS now employs 2,600 staff across 7 main sites and undertakes 150,000 cases each

year. To modernize, streamline, and integrate its business processes, the FSS chose to

implement the mySAP™ ERP solution.

Forensic Science Service (FSS)

www.forensic.gove.uk

Public Sector

“With the mySAP ERP solution that we have implemented,

we are already offering added value to our customers

and realizing our eventual aim of becoming a knowledge-

management organization.”

Dr. Simon Bramble, Head of the Information Systems Division,

Forensic Science Service (FSS)

174

AT A GLANCE

Key Challenges • Integrating HR and operational data

• Migrating data from a variety of disparate systems

Implementation Highlights • Project board included executive directors

• ASAP methodology strictly applied

• Rigorous testing during data migration from disparate systems

Key Benefits • Exhibits now managed from arrival to invoice and tracked in workflow

• Availability for casework increased from 65% to almost 80%

• ROI for e-procurement in just over a year


Implementation Partners • SAP® Consulting

• Partners for Change

• Cap Gemini Ernst & Young

Solution and Services • mySAP ERP solution for financials and human capital management

• mySAP ERP Operations solution for supply chain management

• SAP E-Procurement application

Existing Environment Legacy information systems and “spreadsheet culture”

Hardware Compaq ProLiant servers

Operating System Microsoft Windows 2000 Advanced Server

175

STATE OF LOUISIANAThe State of Louisiana employs 100,000 people and pays 47,000 out of its own payroll

system. In 2000, it began implementing SAP® software for various human capital manage-

ment functions. With a third-party implementation partner, the initial implementation was

successful, but the solution was heavily customized. The state wanted to reduce the level

of customization to improve its ability to maintain and support the application on its own

in the future. To realize this goal, the state engaged SAP Consulting and SAP Active Global

Support and is pleased with the consulting and support they provide.

State Of Louisiana

www.louisiana.gov

Public Sector

“In the last four years, we have come to an excellent relationship

with SAP . . . We are thrilled with SAP Consulting and the service

they provide to us. Today we would give SAP [a grade of] 100 on

support we’ve received.”

Chrissie Weatherford, ERP Manager, State of Louisiana

176

AT A GLANCE

Key Challenges • Upgrade and improve payroll system

• Provide timely data to managers and employees

Implementation Highlight SAP specialists provide improved support following initial implementation by a third-party organization

Key Benefits • Data quality and timeliness greatly improved

• Employees have easy access to their personal and payroll information

• Money saved through cost avoidance



Solution and Services SAP Active Global Support, SAP Solution Management Assessment service

Existing Environment • SAP software that is available today in the mySAP™ ERP solution

• SAP Enterprise Portal, a component of the SAP NetWeaver™ platform

Hardware IBM z990; IBM eServer pSeries 650

Operating System z/OS; AIX

177

O.C.C. PUBLIC COMPANY LIMITED,THAILANDO.C.C. Public Company Limited, Thailand is a major distributor of cosmetics, perfume,

hair-care products, and apparel in Thailand. The company has 1,130 employees.

O.C.C. Public Company Limited

www.occ.co.th

Retail

“The ability to generate reports is the criteria we set for

measuring success. SAP software provides us with the tools

to generate accurate and timely reports, which in return,

greatly improves our decision-making process.”

Prawat Phongpugdee, Finance and Admin Manager, O.C.C. Public Company Limited

178

AT A GLANCE

Key Challenges • Boost operational efficiency

• Effectively manage data across all business functions

• Support better operational control and strategic decision making

Implementation Highlights • Implemented the mySAP™ ERP solution within eight months

• Redesigned infrastructure, from IBM, to support SAP® software

Key Benefits • Increased productivity across business processes

• Improved business insight and decision-making capability through better-quality reports and ability to generate reports faster

Industry Consumer products: cosmetics and apparel

Implementation Partner SAP Consulting, Thailand


Hardware Sun servers

Operating System Solaris with an Oracle database

179

SERVICIOS LIVERPOOL S.A. DE C.V.With 52 stores, Servicios Liverpool S.A. de C.V. is the largest retail-store chain in Mexico

with real-estate and credit divisions. Continued success and growth seemed a certainty,

but its vast portfolio of IT systems had become a burden. To improve its capability to

handle merchandising, Liverpool made numerous internal improvements and turned to

SAP® software and services from SAP Consulting.

Servicios Liverpool S.A. De C.V.

www.liverpool.com.mx

Retail

“We decided to work directly with SAP consultants rather than a third-party

consulting company . . . We know our business, and SAP knows its technology.”

Ernesto Ynestrillas, Chief Information Officer, Servicios Liverpool S.A. de C.V.

180

AT A GLANCE

Key Challenges • Manage rapid growth

• Provide real-time, integrated merchandising data

• Integrate all retail, finance, and real-estate processes

Implementation Highlight Rolled out finance, HR, retail, and real-estate components

Key Benefits • Cut time to produce article-level merchandise reports from 3 days to 10 to 15 minutes

• Cut fiscal-year financial consolidation from 90 to 25 days

• Cut monthly closing from 10 to 3 days

• Increased retail gross profit by 15.2% and cash flow by 13.5%*

• Increased point-of-sale (POS) transactions by 13%*

• Increased inventory turns from 3.52 to 3.64*

Industry Retail


Solution and Services • SAP for Retail set of solutions

• SAP Enterprise Portal and SAP Business Information Warehouse (part of SAP Business Intelligence), components of the SAP NetWeaver™ platform

• mySAP™ Customer Relationship Management solution

• SAP Strategic Enterprise Management, an application in the mySAP ERPFinancials solution

Existing Environment (Before SAP) Portfolio of best-of-breed applications

Hardware IBM Regatta RS 6000 p690

Operating System UNIX with an Oracle database181

*Achieved in connection with Liverpool’s overall internal business improvements in addition to SAP solutions

SPAR SWITZERLANDThe SPAR Switzerland group has around 170 SPAR and EUROSPAR supermarkets,

plus 6 TopCC Cash and Carry wholesale supermarkets. The group employs more than

870 people in total and recently achieved annual sales of around €540 million. To improve

customer orientation and service, SPAR Switzerland decided to implement the logistics

management systems capabilities of the mySAP™ ERP Operations solution.

SPAR Switzerland

www.spar.ch

Retail

“With SAP logistics execution systems, we have a highly effective instrument

with which to achieve further success in this tough, competitive industry.”

Wolfgang Mähr, CIO, SPAR Switzerland

182

AT A GLANCE

Key Challenges • Handle and process 100,000 orders and 900 storage pallets daily

• Increase competitiveness and improve customer orientation

• Increase automation to optimize stock distribution, increase picking quality,and avoid stock-outs

Implementation Highlight Implementing direct data transmission link

Key Benefits • Ability to scan goods receipts, track removal and storage of stock within a warehouse, and facilitate picking

• Paperless flow of warehouse information

• Optimal, timely supply of high-quality goods to stores

Industry Food – retail

Implementation Partners • IMG

• SAP® Consulting

• LogiPlus

Solution and Services mySAP ERP Operations

Existing Environment • SAP software that is now available in the mySAP ERP solution

• SAP for Retail set of solutions

Hardware IBM


183

TCHIBO/EDUSCHOTchibo/Eduscho Austria runs approximately 160 stores and is the region’s leading coffee

producer. It is also responsible for around 40 stores in Switzerland. Tchibo/Eduscho was

one of the first companies to adopt the SAP® Exchange Infrastructure (SAP XI) component

of the SAP NetWeaver™ platform. The company was convinced of the benefits of SAP XI

at an early stage and used it to link its point of sale (POS) system for the Swiss stores

to its centralized ERP software and to SAP Business Intelligence (another component

of the SAP NetWeaver platform).

Tchibo/Eduscho

www.eduscho.at

Retail

“We see SAP NetWeaver as a key technology of the future.

It is important that we gain early experience so that we will be

able to gauge future developments.”

Anton Leitner, IT Director, Tchibo/Eduscho Austria and Switzerland

184

AT A GLANCE

Key Challenges • Build an IT platform for the future within a short time frame

• Transfer cash register POS data to central systems

Implementation Highlights • Integrated SAP NetWeaver with the IBM POS system in just 91/2 weeks

• Know-how transferred from SAP consultants

Key Benefits • Valuable, early experience with SAP NetWeaver platform

• Leveraged SAP NetWeaver to connect SAP and non-SAP systems with ease


Industry Retail


Solution and Services SAP NetWeaver, including the SAP Exchange Infrastructure and SAP Business Intelligence components

Existing Environment SAP software that is available today in the mySAP™ ERP solution

Hardware IBM

Operating System • Linux

• SAP DB

185

ZG RAIFFEISEN The ZG Raiffeisen Central Cooperative in Karlsruhe, Germany, services the rural areas

of Baden and Alsace-Lorraine. With its extensive network of branches that include the

ZG Raiffeisen markets and agricultural technology, trading, and building materials

business sectors, the cooperative covers virtually all the needs of the rural communities.

To meet the challenge of better simulating and planning its personnel costs, ZG Raiffeisen

turned to the mySAP™ ERP Human Capital Management (mySAP ERP HCM) solution.

ZG Raiffeisen

www.zg-raiffeisen.de

Retail

“We benefit in particular from the enhanced personnel cost projection

functions, and the simulation and reporting capabilities associated with this.”

Karsten Gutnoff, Project Leader, ZG Raiffeisen

186

AT A GLANCE

Key Challenges • Simulating and planning for scenarios affecting personnel costs

• Running target-versus-actual monthly reports on personnel costs

Implementation Highlights • Project completed in less than three months

• First customer worldwide to adopt the personnel cost planning and simulation capabilities in the mySAP ERP HCM solution

Key Benefits • More reliable personnel cost planning

• Better decision support

• Increased transparency

Industry Agricultural cooperatives

Implementation Partners • Cellent AG

• Best Solution GmbH

• SAP® Customer Services Network

Solution and Service mySAP ERP HCM


187

BIELEFELDER GEMEINNÜTZIGEWOHNUNGSGESELLSCHAFT mbH Bielefelder Gemeinnützige Wohnungsgesellschaft mbH (BGW) is the leading building

developer and operator of apartment buildings in the city of Bielefeld, Germany. It manages

over 11,000 apartments and has annual revenues of €52.3 million. The mySAP™ ERP

solution gives BGW the visibility and controlling functions needed to improve decision

making and productivity.

Bielefelder Gemeinnützige Wohnungsgesellschaft mbH (BGW)

www.bgw-bielefeld.de

Service Providers

“With the implementation of mySAP ERP, we replaced our own

self-developed system, optimized our business processes, and are now

prepared for future challenges in our properties management.”

Peer-Jörg Langkrär, IT Manager, Bielefelder Gemeinnützige Wohnungsgesellschaft mbH

188

AT A GLANCE

Key Challenges • Address new needs not handled in BGW’s old system

• Improve ability to quickly implement business changes

• Better visibility of business processes; integrate controlling

Implementation Highlight Moved to a new IBM infrastructure to deploy mySAP ERP

Key Benefits • Greater flexibility to quickly adapt to changes and challenges

• Improved business insight with a clear overview of all major business processes, allowing faster business decision making and better business control

• Empowered employees with faster access to information and the flexibility to adapt the solution to their work environments

Industry Housing: builds and manages apartment buildings

Implementation Partner Hosting partner in Berlin


Hardware IBM

Operating System AIX with an Oracle database

189

BRAUNSCHWEIG-IT GmbHOffentliche Versicherung Braunschweig, an insurance company in Brunswick

(Braunschweig), Germany, offers the full range of insurance products and has

a premium volume of approximately €320 million. In 2003, the company founded

a subsidiary, Braunschweig-IT GmbH (B-IT), to handle its IT needs. Working with

the SAP® Hosting organization, the company decided to use the mySAP™ ERP solution.

Braunschweig-IT GmbH

www.braunschweig-it.de

Service Providers

“Our outsourcing strategy is to work with the best

in each industry. For the operation of our SAP application,

the best is SAP Hosting.”

Dennis Lidzba, Managing Director, Braunschweig-IT GmbH

190

AT A GLANCE

Key Challenges • Reduce costs

• Free up resources to concentrate on core activities

Implementation Highlights • Completed in two months – on time and within budget

• Last-minute release upgrade performed in less than two weeks

Key Benefits • Lower costs

• Stable, reliable system operation

• Rapid response times

• Flexible support

Industry IT service provider for the insurance industry

Solution and Services mySAP ERP, SAP Hosting

Existing Environment Homegrown solutions

191

EUROTUNNEL PLC.The Eurotunnel is a unique conduit for transporting people and freight between continental

Europe and the United Kingdom. In 2000, Eurotunnel plc. embarked on a complete

IT upgrade, replacing the original systems implemented during the tunnel’s construction.

The upgrade, which is still in progress, is based on SAP® software and services, and

follows the SAP vision for a fully integrated infrastructure.

Eurotunnel plc.

www.eurotunnel.com

Service Providers

“Before SAP, we were operating in the dark. Every time

we tried to calculate the cost of a service, we’d get 10 different

answers from 10 different systems.”

Chris Jacobs, Chief Information Officer, Eurotunnel plc.

192

AT A GLANCE

Key Challenges • Accommodate high-volume tunnel usage

• Streamline and integrate IT systems and processes

• Support future growth

Implementation Highlights • Multiphased implementation, which involved creating an SAP CustomerCompetence Center location

• One of the first SAP customers to use an e-business platform from SAP

Key Benefits • Information consistency and reliability throughout enterprise

• Full euro compliance

• Efficient processes and reduced costs

• Advanced marketing techniques used to attract new customers

Industry Railway

Implementation Partners SAP Consulting and various other partners


• mySAP ERP Human Capital Management solution

• mySAP ERP Financials solution

• mySAP Product Lifecycle Management solution

• SAP software for materials management, purchasing, and sales distribution


Existing Environment More than 50 proprietary systems

Hardware Clustered Hewlett-Packard systems with shared storage

Operating System Microsoft Windows XP (for UNIX)

193

FRAPORT AGA leading player in the international airport business arena, Fraport AG, the owner and

operator of Frankfurt Airport, has posted revenues of €1.8 billion. It has divisions for

ground handling, traffic and terminal management, communication services, real estate

marketing, and facility management. By adding the SAP® Mobile Asset Management

application to its SAP landscape, Fraport can now deploy efficient, integrated electronic

maintenance processes.

Fraport AG

www.fraport.com

Service Providers

“Using SAP software, we have designed a state-of-the-art,

future-proof mobile solution that can be adapted to any maintenance task.”

Werner Breitwieser, Project Leader, Fraport AG

194

AT A GLANCE

Key Challenges • Improve airport safety

• Comply with legal regulations

• Integrate disparate hardware and software systems

Implementation Highlights • Developed efficient, integrated electronic maintenance processes

• Achieved all project goals, thanks to strict project-control methods applied by SAP Consulting

Key Benefits • Substantially improved quality and reliability of data

• Created new reporting options

• Significantly reduced time needed for maintenance

Industry Service provider: airport management


Solution and Services SAP Mobile Asset Management application

Existing Environment SAP software for plant maintenance that is available now in the mySAP™ ERPsolution

Hardware • IBM 9076-270

• Psion TekLogix NetPad

Operating System Microsoft Windows CE .NET

195

MALAYSIA AIRPORTS HOLDINGSBERHAD (MAHB)Through its network of 12 firms, the MAHB holding company manages and operates

all but one of Malaysia’s airports. MAHB upgraded its SAP® software to standardize

business processes across four of its companies. That functionality is now available

in the mySAP™ ERP solution.

Malaysia Airports Holdings Berhad (MAHB)

www.malaysiaairports.com.my

Service Providers

“Through this major consolidation and upgrade project,

we have built up a close working relationship with SAP Consulting,

who we have come to regard as a valued partner and advisor.”

Maznida Mohamad, SAP and ERP Business System Manager, Malaysia Airports Holdings Berhad

196

AT A GLANCE

Key Challenges • Harmonize processes and solutions across four companies

• Upgrade ERP systems and roll them out to two companies

• Implement SAP software for reporting, information access, and supply chainmanagement

Implementation Highlights • One-stop delivery of software and services

• Extensive business process reengineering

Key Benefits • Enhanced visibility across all four companies

• Greater customer responsiveness

• Improved cash flow due to more timely and accurate invoicing

Industry Service provider: airport operator

Implementation Partners SAP Consulting, Xansa

Solution and Services • SAP software that is now available in mySAP ERP

• SAP Enterprise Portal (SAP EP) and SAP Business Information Warehouse(SAP BW) components, which are part of the SAP NetWeaver™ platform

• mySAP Supply Chain Management solution

Services from SAP Consulting

• Project management

• Change management

• Knowledge transfer

• Advice and assistance with SAP EP and SAP BW, plus functional review

• Value assessment workshop

197

RPM TECHNOLOGY INC.RPM Technology Inc., Fort Collins, Colorado, is an expanding contract manufacturer

with more than 200 employees. It provides original equipment manufacturers (OEMs)

with services such as rapid prototype manufacturing, circuit board assembly, and system

integration solutions. After acquiring a company that was using SAP® software, RPM

quickly realized its benefits and in July 2003 transitioned to the mySAP™ ERP solution.

RPM Technology Inc.

www.rpmtechnology.com

Service Providers

“Our strength today is in our advanced, lean production system supported by a

leading-edge enterprise resource planning system and a unique quality management

system. Adopting SAP throughout the organization was an excellent decision.”

Steve Juarez, IT Director, RPM Technology Inc.

198

AT A GLANCE

Key Challenge Provide greater visibility into operations and improve effectiveness

Implementation Highlights • Easily extended the reach of SAP software throughout RPM

• Quickly trained and added 65 new mySAP ERP users

• Rapidly deployed mySAP ERP with minimal implementation costs

Key Benefits • Minimized costs for planning and acquisitions

• Freed up IT staff to support expanded user community

• Minimized risk of noncompliance and legal infringements through extensivesupport of international accounting standards (IAS)

Industry Contract manufacturing services

Implementation Partners • Hewlett-Packard

• BlueStar Solutions

Solution and Services mySAP ERP (initially focusing on financials, materials management, production planning, and controlling)

Hardware Hewlett-Packard ProLiant


199

ARCORWith a fixed network covering most of Germany, Arcor AG & Co. KG (Arcor) offers

its private and business customers a broad range of voice, Internet, and data services.

It is the second-largest telecommunications player in Germany, posting revenues of

more than €1.4 billion in fiscal year 2003–2004. Arcor substantially influenced SAP in

its development of the SAP® Biller Direct application, which the telecom company now

uses to ensure state-of-the-art customer service.

Arcor AG

www.arcor.de

Telecommunications

“SAP Biller Direct helps streamline billing processes

and minimizes printing, paper, and mailing costs.”

Thorsten Puzicha, Project Lead, Project Management, Arcor

200

AT A GLANCE

Key Challenge Extend use of electronic billing

Implementation Highlights • Implemented solution within just six months

• Involved 90 days of external effort and 100 days of internal effort

Key Benefits • Sustained customer satisfaction

• Less paper, streamlined billing processes

• Lower process costs

Industry Telecommunications


Solution and Services • SAP Biller Direct, part of the mySAP™ ERP Financials solution

• SAP NetWeaver™ platform, which includes the SAP Web Application Server component


• SAP Revenue Management and Contract Accounting application

• SAP Business Intelligence, a component of SAP NetWeaver

• SAP Financial Supply Chain Management, a set of applications in mySAP ERP Financials

Hardware Intel-based platform; Sun

Operating System Linux; Sun

201

CHINA TELECOM CORPORATIONChina Telecom is the second-largest telecom company in China, operating domestic and

international fixed-line networks and providing voice, data, and IT services. The $17.6 billion

company has 350,000 employees and subsidiaries scattered across China. It chose the

mySAP™ ERP solution for a new IT infrastructure.

China Telecom Corporation

www.chinatelecom.com.cn

Telecommunications

“mySAP ERP provides us with a single, consolidated,

and timely view of our business. This is a major breakthrough

for us. With mySAP ERP we can make faster decisions

and get a stronger grip on management control.”

Shiping Liang, Director, Application Division, China Telecom Corporation

202

AT A GLANCE

Key Challenges • Build a state-of-the-art landscape to transform the business

• Comply with international reporting rules

• Integrate all major business functions and achieve real-time management for fast decision making and tight operational control

Implementation Highlights • Implemented at 3 locations with 1,000 users in 7 months

• Will grow to 30,000 users in 20-plus subsidiaries over 2 years

• Built a new IT infrastructure with HP hardware, ensuring uninterrupted operation of its SAP® solutions

Key Benefits • Maintained full adaptability while focusing initially on essential business needs, thus enabling fast implementation

• Provided comprehensive insight for faster decision making

• Enhanced collaboration and employee creativity


Implementation Partner BearingPoint, China

Solution and Services mySAP ERP; SAP NetWeaver™ platform with the SAP Business Intelligence and SAP Enterprise Portal components

Existing Environment • Multiple HP 9000 servers

• HP Storage Area Network (SAN) on HP StorageWorks XP128 Disk Array

Operating System Microsoft HP-UX with an Oracle database

203

GREAT WALL BROADBAND NETWORK Great Wall Broadband Network (GWBN) provides fiber-optic and Ethernet-based

high-speed Internet access and other telecom services in all of China’s major cities.

GWBN chose mySAP™ ERP to enhance the management of its network infrastructure

investment and to improve its decision-making processes.

Great Wall Broadband Network (GWBN)

www.gwbn.net.cn (Chinese only)

Telecommunications

“Solving business problems is the general criterion for

measuring success . . . SAP [software] provides us with the powerful

tools we need to solve our business problems.”

Michael Huang, Director of the Information Center, Great Wall Broadband Network

204

AT A GLANCE

Key Challenges • Reflect organization changes; provide platform for the free flow of information and a central data repository

• Regulate network infrastructure construction processes

• Increase efficiency to cope with rapid growth

• Identify inefficiencies and clarify business processes

Implementation Highlights • Fast implementation within 6 months, initially with 150 users

• Implemented mySAP ERP; built a new IT infrastructure to support the runningof SAP® software

Key Benefits • Improved reporting, enabling more repeat business

• Improved data quality and accuracy for better analysis

• Improved business processes


Implementation Partner IBM Services

Solution and Services mySAP ERP solution, which includes financials and operations software

Hardware IBM 6000

Operating System AIX, with an Oracle database

205

MOBILKOM AUSTRIAWith more than 3 million customers and €2 billion in revenue, mobilkom austria is the

leading provider of mobile telephone service in Austria. The Vienna-based company serves

almost half the country’s mobile phone users. To automate its sales incentive program, the

company turned to the SAP® Balanced Scorecard application in SAP Strategic Enterprise

Management (SAP SEM®).

mobilkom austria

www.mobilkomaustria.com

Telecommunications

“With the help of the SAP Balanced Scorecard application,

we’re delivering sales results about two weeks earlier than before –

and the quality of our data is much better.”

Christian Schmid, Manager of Finance and International Applications, mobilkom austria

206

AT A GLANCE

Key Challenge Provide accurate and timely sales and compensation figures to sales team to promote sales success and meet revenue goals.

Implementation Highlights • Manages sales incentives programs and automatically populates payroll database

• Delivers critical sales data to sales reps and managers through an easy-to-useWeb interface

Key Benefits • Cut time needed to finalize sales results by two weeks

• Eliminated three days of work each week for the manager who handled compensation manually using spreadsheets

• Enabled managers to easily identify underperforming sales team members.


Implementation Partner Esprit Consulting

Solution and Services SAP SEM, part of the mySAP™ ERP solution, including SAP Balanced Scorecard

Existing Environment • ERP software from SAP

• SAP Business Intelligence (SAP BI), a key component of the SAP NetWeaver™ platform


Operating System HP UNIX

207

T-MOBILE German market leader T-Mobile wanted to strengthen its position in the ever-changing

mobile communications industry. When is came time to replace its outdated legacy

system for commission management, T-Mobile chose SAP® Incentive and Commission

Management, an application in the mySAP™ ERP Corporate Services solution.

T-Mobile

www.t-mobile.de

Telecommunications

“SAP Incentive and Commission Management in mySAP ERP, combined

with SAP’s global presence, gives us the opportunity to achieve synergy on an

international level.”

Arndt Schulz, Head of Sales Partner Clearing, T-Mobile

208

AT A GLANCE

Key Challenges • Improve incentive and commission management: more transparency, better reporting, flexibility, and greater speed in processing

• Replace outdated legacy system for incentive and commission managementto gain competitive advantage

Implementation Highlights • Project completed on time, within budget

• Implementation went live after only 11 months

Key Benefits • Easy, one-step commission rate change for thousands of contracts

• More motivated sales staff and partners

• Faster, accurate payouts are a competitive advantage

• Greater transparency and powerful reporting



• msg systems AG

Solution and Services • mySAP ERP Corporate Services, including SAP Incentive and Commission Management


Existing Environment Legacy system

Hardware HP AlphaServer ES45

Operating System Tru64 5.1 UNIX

209

EAM ENERGIEKassel, Germany–based EAM Energie AG provides electricity, gas, water, and heating

throughout central Germany. The company employs around 1,548 people and has

generated annual revenue of €971 million. EAM called in system landscape optimization

experts from SAP® Consulting to help transition to a new IT and organizational structure.

EAM Energie

www.eam.de (in German only)

Utilities

“SAP Consulting enabled us to complete all our tasks on schedule,

within budget, and in line with the quality standards we expected.”

Theodor Schiwon, Project Manager, EAM Energie AG

210

AT A GLANCE

Key Challenges • Harmonize IT landscape following merger

• Merge company codes and consolidate charts of accounts

• Model new sites and organizational structures

• Integrate historical data into a new IT landscape

Implementation Highlights • Completed highly complex project in only five months

• Achieved all tasks on time and within budget

Key Benefits • Provided single, homogenous environment for 1,500 users

• Enabled greater productivity through optimized processes

• Gave users more time for strategic tasks and customer-facing activities

Industry Utilities


Solution and Services System landscape optimization services from SAP Consulting

Existing Environment • Accounting and logistics functionality in SAP software that is available today in the mySAP™ ERP solution

• Software for billing and customer information from the SAP for Utilities set of solutions

211

GASAG BERLINGASAG Berlin supplies approximately 18 billion kilowatt-hours (kWH) of environment-

friendly natural gas to 680,000 customers across a pipeline network spanning

6,800 kilometers. Its 1,000 employees ensure an uninterrupted flow of gas and heat

and help generate annual sales of more than €600 million. The company acquired an

essential tool for planning and monitoring liquid assets by installing SAP® Cash and

Liquidity Management – an application found in the mySAP™ ERP Financials solution.

GASAG Berliner Gaswerke AG

www.gasag.de

Utilities

“SAP Cash and Liquidity Management, with its rolling

forecast planning capabilities, is superior to existing decentralized

solutions in terms of precision and verifiability, because it

integrates actual and planned liquidity accounts.”

Kerstin Ewig, Project Leader, GASAG Berlin

212

AT A GLANCE

Key Challenge Optimize cash flow

Implementation Highlight Rapid 3-month implementation during first phase of project

Key Benefits • Cash-flow-based actual and planned liquidity with rolling planning horizons

• Daily and precise liquidity planning

• Availability of real-time data for controlling and optimizing the liquidity situation

• Efficient control of liquidity situation through ongoing planned-to-actual comparisons

Industry Utilities

Implementation Partners • SAP

• BearingPoint

Solution and Services mySAP ERP Financials with SAP Cash and Liquidity Management


• Software from the SAP for Utilities set of solutions

213

NB POWERNB Power – the electric utility serving the province of New Brunswick, Canada – employs

some 2,500 people, generates revenues of more than CAN$1billion, and injects as much

as CAN$160 million a year into the economy. When the government of New Brunswick

announced the breakup of NB Power as one of the changes it intended to make in the

energy market, the company initiated a project to create four distinct operating entities –

and turned to SAP for both software and support.

NB Power

www.nbpower.com

Utilities

“It’s a real testament to the flexibility of the team members that

they could . . . turn on a dime to accommodate both the pre-restructuring

and post-restructuring environments. We were impressed by the ability

of the SAP project team members who went back and reconfigured the system

to handle the two different scenarios.”

Jeff Good, Manager of Financial Planning, NB Power

214

AT A GLANCE

Key Challenges • Restructure business systems to reflect utility’s new business paradigm – corporate restructuring

• Change reporting capabilities to encompass five legal entities

• Consolidate results into one set of books

• Reflect new structure in budgeting and forecasting capability

Implementation Highlights • Rapid implementation of SAP® Business Intelligence (SAP BI) component

• Flexible reconfiguration of business systems to reflect both current reality and projected reorganization

Key Benefits • Comprehensive support for mandated restructuring

• Streamlined, consolidated reporting

Industry Utilities (electric power generation, transmission, distribution, and sales)


Solution and Services • mySAP™ ERP Financials solution for enterprise controlling and consolidation, formerly available as EC-CS

• SAP BI, a component of the SAP NetWeaver™ platform

• SAP Strategic Enterprise Management, part of the mySAP ERP solution

• Business consulting services provided by SAP Consulting

Existing Environment • SAP software that is now available in mySAP ERP

• Software from the SAP for Utilities set of solutions

Hardware HP ProLiant Servers


215

TECO ENERGYTECO Energy, Inc., has approximately 20 companies under its wing engaged in energy-

related activities such as electric utility operation, natural gas distribution, and bulk

transfer. The company wanted to consolidate information across the multiple entities

for payroll, organizational management, benefits enrollment, employee self-service,

recruitment, training, and management reporting. TECO Energy turned to the mySAP™ ERP

Human Capital Management solution.

TECO Energy

www.tecoenergy.com

Utilities

“In payroll, we were performing processes three or four times, because

we had to gather information from different companies on different

systems . . . Now we have a single process that can account for each

of the companies.”

Sue Orr, Manager, Payroll, TECO Energy

216

AT A GLANCE

Key Challenges • Consolidate diverse HR data from different companies

• Empower employees to manage some of their own HR data

• Streamline HR payroll processes

Implementation Highlights • Completed project in nine months using ASAP methodology

• Benefited from upper management support

• Dedicated project team located on one site for project

Key Benefits • Improved accuracy and efficiency in many areas, especially payroll

• Consolidated benefits process

• Created easier access to information for employees/managers

Industry Energy production and distribution


• Deloitte Consulting

Solution and Services • mySAP ERP Human Capital Management

• SAP Employee Self-Service

217

Index – by Customer

Adobe Systems Incorporated . . . . . . . . . . . 86

Advance Transformer Co. . . . . . . . . . . . . . . 88

Agfa-Gevaert Group . . . . . . . . . . . . . . . . . . 90

Air Products . . . . . . . . . . . . . . . . . . . . . . . . 34

Airbus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Alois Pöttinger Maschinenfabrik GmbH . . . . 108

Alpina Insurance . . . . . . . . . . . . . . . . . . . . . 116

ANCAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Arcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Asklepios Harzkliniken GmbH . . . . . . . . . . . 76

ATOMIC Austria . . . . . . . . . . . . . . . . . . . . . 46

B·A·D GmbH . . . . . . . . . . . . . . . . . . . . . . . . 78

Bielefelder Gemeinnützige Wohnungs-

gesellschaft mbH . . . . . . . . . . . . . . . . . . . . 188

BMW Motoren GmbH . . . . . . . . . . . . . . . . . 20

Braunschweig-IT GmbH . . . . . . . . . . . . . . . . 190

Bureau of the Crown Property, Thailand . . . 162

C&H Sugar Company Inc. . . . . . . . . . . . . . . 48

Cámara de Comercio de Bogotá . . . . . . . . 164

CAPUFE . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Carl Zeiss Financial Services GmbH . . . . . . 66

Casa de Moneda de Chile . . . . . . . . . . . . . . 168

China Telecom Corporation . . . . . . . . . . . . . 202

Chordus Inc. . . . . . . . . . . . . . . . . . . . . . . . . 124

City of Vienna . . . . . . . . . . . . . . . . . . . . . . . 170

Cole Haan . . . . . . . . . . . . . . . . . . . . . . . . . . 50

CORE Products . . . . . . . . . . . . . . . . . . . . . . 22

DEPFA Deutsche Pfandbriefbank AG . . . . . 68

218

INDEX – BY CUSTOMER

Deutsche Steinkohle AG (DSK) . . . . . . . . . 136

DPCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dualogis GmbH . . . . . . . . . . . . . . . . . . . . . . 126

dynaRENT Altersversorgungs GmbH . . . . . . 70

EAM Energie . . . . . . . . . . . . . . . . . . . . . . . . 210

ECCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

ECKART GmbH & Co. KG . . . . . . . . . . . . . . 36

EFI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Erie County, New York . . . . . . . . . . . . . . . . 172

Eurotunnel plc. . . . . . . . . . . . . . . . . . . . . . . . 192

Expocafé S.A. . . . . . . . . . . . . . . . . . . . . . . . 54

Forensic Science Service . . . . . . . . . . . . . . 174

Fournier Pharma . . . . . . . . . . . . . . . . . . . . . 150

Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . 194

Freudenberg Group . . . . . . . . . . . . . . . . . . . 26

Fuchs Petrolub AG . . . . . . . . . . . . . . . . . . . 142

GASAG Berlin . . . . . . . . . . . . . . . . . . . . . . . 212

Global Enterprise Management

Solutions (GEMS) . . . . . . . . . . . . . . . . . . . . 156

Great Wall Broadband Network . . . . . . . . . 204

Grupo São Martinho . . . . . . . . . . . . . . . . . . 128

Hella KGaA Hueck & Co. . . . . . . . . . . . . . . . 28

Hellenic Petroleum . . . . . . . . . . . . . . . . . . . . 144

Héma-Québec . . . . . . . . . . . . . . . . . . . . . . . 80

Henkel Group . . . . . . . . . . . . . . . . . . . . . . . 38

Heritage Propane Partners . . . . . . . . . . . . . 146

Hospital Britanico de Buenos Aires (HBBA) 82

Ingenics AG . . . . . . . . . . . . . . . . . . . . . . . . . 158

219

Index – by Customer

INVISTA Resins & Fibers GmbH . . . . . . . . . 40

Ipragaz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Israeli Navy . . . . . . . . . . . . . . . . . . . . . . . . . 62

John Keells Holdings, Ltd. . . . . . . . . . . . . . . 56

KARL STORZ . . . . . . . . . . . . . . . . . . . . . . . 94

KCT Data . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Linde Gas . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Malaysia Airports Holdings

Berhad (MAHB) . . . . . . . . . . . . . . . . . . . . . . 196

McKesson Corporation . . . . . . . . . . . . . . . . 96

MedImmune, Inc. . . . . . . . . . . . . . . . . . . . . . 120

Medline Industries, Inc. . . . . . . . . . . . . . . . . 152

Merloni TermoSanitari . . . . . . . . . . . . . . . . . 58

Metabowerke GmbH . . . . . . . . . . . . . . . . . . 110

mobilkom austria . . . . . . . . . . . . . . . . . . . . . 206

Modine Europe GmbH . . . . . . . . . . . . . . . . . 30

NB Power . . . . . . . . . . . . . . . . . . . . . . . . . . 214

NexPress Solutions, Inc. . . . . . . . . . . . . . . . 112

Novartis Pharma K.K. . . . . . . . . . . . . . . . . . 154

Novoferm . . . . . . . . . . . . . . . . . . . . . . . . . . 130

NTN Wälzlager (Europa) GmbH . . . . . . . . . . 114

O.C.C. Public Company Limited, Thailand . . 178

Oesterreichische Kontrollbank AG . . . . . . . . 72

Phenix Optics (Guangdong) Co., Ltd . . . . . . 132

Pierre Lang . . . . . . . . . . . . . . . . . . . . . . . . . 60

PostFinance . . . . . . . . . . . . . . . . . . . . . . . . 74

Royal Norwegian Air Force . . . . . . . . . . . . . 64

RPM Technology Inc. . . . . . . . . . . . . . . . . . . 198

220

Samarco Mineração S.A. . . . . . . . . . . . . . . 138

Santa Creu I Sant Pau Hospital . . . . . . . . . . 84

Servicios Liverpool S.A. de C.V. . . . . . . . . . 180

Siemens AG . . . . . . . . . . . . . . . . . . . . . . . . 98

Siemens Southern Africa . . . . . . . . . . . . . . . 100

SPAR Switzerland . . . . . . . . . . . . . . . . . . . . 182

State of Louisiana . . . . . . . . . . . . . . . . . . . . 176

Stepan Company . . . . . . . . . . . . . . . . . . . . . 44

SV Life Insurance . . . . . . . . . . . . . . . . . . . . 118

Tchibo/Eduscho . . . . . . . . . . . . . . . . . . . . . . 184

TECO Energy . . . . . . . . . . . . . . . . . . . . . . . 216

Thai Special Steel Industry Public

Company Limited . . . . . . . . . . . . . . . . . . . . . 134

T-Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Toronto District School Board . . . . . . . . . . . 102

UNI.VERSE . . . . . . . . . . . . . . . . . . . . . . . . . 104

University of Tennessee . . . . . . . . . . . . . . . 106

Volkswagen AG . . . . . . . . . . . . . . . . . . . . . . 32

VWR International . . . . . . . . . . . . . . . . . . . . 122

ZG Raiffeisen . . . . . . . . . . . . . . . . . . . . . . . 186

221

Index – by Region

Americas



Air Products . . . . . . . . . . . . . . . . . . . . . . . . 34

ANCAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140



CAPUFE . . . . . . . . . . . . . . . . . . . . . . . . . . . 166


Chordus Inc. . . . . . . . . . . . . . . . . . . . . . . . . 124

Cole Haan . . . . . . . . . . . . . . . . . . . . . . . . . . 50

CORE Products . . . . . . . . . . . . . . . . . . . . . . 22

EFI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92


Expocafé S.A. . . . . . . . . . . . . . . . . . . . . . . . 54



Solutions (GEMS) . . . . . . . . . . . . . . . . . . . . 156


Héma-Québec . . . . . . . . . . . . . . . . . . . . . . . 80



MedImmune, Inc. . . . . . . . . . . . . . . . . . . . . . 120


NB Power . . . . . . . . . . . . . . . . . . . . . . . . . . 214




222

INDEX – BY REGION


Stepan Company . . . . . . . . . . . . . . . . . . . . . 44

TECO Energy . . . . . . . . . . . . . . . . . . . . . . . 216



Asia Pacific and Australia



DPCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24


Ipragaz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148



Berhad (MAHB) . . . . . . . . . . . . . . . . . . . . . . 196






Company Limited . . . . . . . . . . . . . . . . . . . . . 134

Europe, the Middle East, and Africa


Airbus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18



223

Index – by Region

Arcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200


ATOMIC Austria . . . . . . . . . . . . . . . . . . . . . 46

B·A·D GmbH . . . . . . . . . . . . . . . . . . . . . . . . 78



BMW Motoren GmbH . . . . . . . . . . . . . . . . . 20



City of Vienna . . . . . . . . . . . . . . . . . . . . . . . 170



Dualogis GmbH . . . . . . . . . . . . . . . . . . . . . . 126


EAM Energie . . . . . . . . . . . . . . . . . . . . . . . . 210

ECCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

ECKART GmbH & Co. KG . . . . . . . . . . . . . . 36

Eurotunnel plc. . . . . . . . . . . . . . . . . . . . . . . . 192


Fournier Pharma . . . . . . . . . . . . . . . . . . . . . 150

Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . 194


GASAG Berlin . . . . . . . . . . . . . . . . . . . . . . . 212



Henkel Group . . . . . . . . . . . . . . . . . . . . . . . 38

Hospital Britanico de Buenos Aires (HBBA) . 82

Ingenics AG . . . . . . . . . . . . . . . . . . . . . . . . . 158

224


Israeli Navy . . . . . . . . . . . . . . . . . . . . . . . . . 62

KARL STORZ . . . . . . . . . . . . . . . . . . . . . . . 94

KCT Data . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Linde Gas . . . . . . . . . . . . . . . . . . . . . . . . . . 42






Novoferm . . . . . . . . . . . . . . . . . . . . . . . . . . 130


Pierre Lang . . . . . . . . . . . . . . . . . . . . . . . . . 60

PostFinance . . . . . . . . . . . . . . . . . . . . . . . . 74



Siemens AG . . . . . . . . . . . . . . . . . . . . . . . . 98




Tchibo/Eduscho . . . . . . . . . . . . . . . . . . . . . . 184

T-Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

UNI.VERSE . . . . . . . . . . . . . . . . . . . . . . . . . 104

Volkswagen AG . . . . . . . . . . . . . . . . . . . . . . 32


ZG Raiffeisen . . . . . . . . . . . . . . . . . . . . . . . 186

225

Index – by Size

Large (More than US$500 Million)




Air Products . . . . . . . . . . . . . . . . . . . . . . . . 34

Airbus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18



ATOMIC Austria . . . . . . . . . . . . . . . . . . . . . 46

BMW Motoren GmbH . . . . . . . . . . . . . . . . . 20



City of Vienna . . . . . . . . . . . . . . . . . . . . . . . 170

Cole Haan . . . . . . . . . . . . . . . . . . . . . . . . . . 50


DPCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

EAM Energie . . . . . . . . . . . . . . . . . . . . . . . . 210

ECCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Eurotunnel plc. . . . . . . . . . . . . . . . . . . . . . . . 192

Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . 194



GASAG Berlin . . . . . . . . . . . . . . . . . . . . . . . 212



Henkel Group . . . . . . . . . . . . . . . . . . . . . . . 38

Ipragaz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Israeli Navy . . . . . . . . . . . . . . . . . . . . . . . . . 62

226

INDEX – BY SIZE


Linde Gas . . . . . . . . . . . . . . . . . . . . . . . . . . 42

MedImmune, Inc. . . . . . . . . . . . . . . . . . . . . . 120




NB Power . . . . . . . . . . . . . . . . . . . . . . . . . . 214



Novoferm . . . . . . . . . . . . . . . . . . . . . . . . . . 130


PostFinance . . . . . . . . . . . . . . . . . . . . . . . . 74


Siemens AG . . . . . . . . . . . . . . . . . . . . . . . . 98



Stepan Company . . . . . . . . . . . . . . . . . . . . . 44


Tchibo/Eduscho . . . . . . . . . . . . . . . . . . . . . . 184

TECO Energy . . . . . . . . . . . . . . . . . . . . . . . 216

T-Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

UNI.VERSE . . . . . . . . . . . . . . . . . . . . . . . . . 104

Volkswagen AG . . . . . . . . . . . . . . . . . . . . . . 32


ZG Raiffeisen . . . . . . . . . . . . . . . . . . . . . . . 186

227

Index – by Size

Medium (US$250 Million to

US$500 Million)


ANCAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Arcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200




ECKART GmbH & Co. KG . . . . . . . . . . . . . . 36

EFI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Fournier Pharma . . . . . . . . . . . . . . . . . . . . . 150



KARL STORZ . . . . . . . . . . . . . . . . . . . . . . . 94




228

Small (Less than US$250 Million)

B·A·D GmbH . . . . . . . . . . . . . . . . . . . . . . . . 78



Chordus Inc. . . . . . . . . . . . . . . . . . . . . . . . . 124

CORE Products . . . . . . . . . . . . . . . . . . . . . . 22


Dualogis GmbH . . . . . . . . . . . . . . . . . . . . . . 126

Expocafé S.A. . . . . . . . . . . . . . . . . . . . . . . . 54


Solutions (GEMS) . . . . . . . . . . . . . . . . . . . . 156


Hospital Britanico de

Buenos Aires (HBBA) . . . . . . . . . . . . . . . . . 82

Ingenics AG . . . . . . . . . . . . . . . . . . . . . . . . . 158

KCT Data . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Malaysia Airports Holdings Berhad (MAHB) 196





Pierre Lang . . . . . . . . . . . . . . . . . . . . . . . . . 60





Company Limited . . . . . . . . . . . . . . . . . . . . . 134


229

Index – by Size

Unspecified



CAPUFE . . . . . . . . . . . . . . . . . . . . . . . . . . . 166




Héma-Québec . . . . . . . . . . . . . . . . . . . . . . . 80




230


Airbus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Automotive

BMW Motoren GmbH . . . . . . . . . . . . . . . . . 20

CORE Products . . . . . . . . . . . . . . . . . . . . . . 22

DPCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24




Volkswagen AG . . . . . . . . . . . . . . . . . . . . . . 32

Chemicals

Air Products . . . . . . . . . . . . . . . . . . . . . . . . . 34

ECKART GmbH & Co. KG . . . . . . . . . . . . . . 36

Henkel Group . . . . . . . . . . . . . . . . . . . . . . . . 38

INVISTA Resins & Fibers GmbH . . . . . . . . . . 40

Linde Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Stepan Company . . . . . . . . . . . . . . . . . . . . . 44

231

INDEX – BY INDUSTRY

Index – by Industry

Consumer Products

ATOMIC Austria . . . . . . . . . . . . . . . . . . . . . . 46

C&H Sugar Company Inc. . . . . . . . . . . . . . . . 48

Cole Haan . . . . . . . . . . . . . . . . . . . . . . . . . . 50

ECCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Expocafé S.A. . . . . . . . . . . . . . . . . . . . . . . . . 54


Merloni TermoSanitari . . . . . . . . . . . . . . . . . . 58

Pierre Lang . . . . . . . . . . . . . . . . . . . . . . . . . 60


Israeli Navy . . . . . . . . . . . . . . . . . . . . . . . . . . 62


Financial Services

Carl Zeiss Financial Services GmbH . . . . . . . 66

DEPFA Deutsche Pfandbriefbank AG . . . . . . 68



PostFinance . . . . . . . . . . . . . . . . . . . . . . . . . 74

Healthcare

Asklepios Harzkliniken GmbH . . . . . . . . . . . . 76

B·A·D GmbH . . . . . . . . . . . . . . . . . . . . . . . . 78

Héma-Québec . . . . . . . . . . . . . . . . . . . . . . . 80

Hospital Britanico de Buenos Aires (HBBA) . 82


232

High Tech

Adobe Systems Incorporated . . . . . . . . . . . . 86

Advance Transformer Co. . . . . . . . . . . . . . . . 88

Agfa-Gevaert Group . . . . . . . . . . . . . . . . . . . 90

EFI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

KARL STORZ . . . . . . . . . . . . . . . . . . . . . . . . 94


Siemens AG . . . . . . . . . . . . . . . . . . . . . . . . . 98

Siemens Southern Africa . . . . . . . . . . . . . . .100


Toronto District School Board . . . . . . . . . . .102

UNI.VERSE . . . . . . . . . . . . . . . . . . . . . . . . .104

University of Tennessee . . . . . . . . . . . . . . . .106


Alois Pöttinger Maschinenfabrik GmbH . . . .108

Metabowerke GmbH . . . . . . . . . . . . . . . . . .110



Insurance

Alpina Insurance . . . . . . . . . . . . . . . . . . . . . .116

SV Life Insurance . . . . . . . . . . . . . . . . . . . . .118

233


Life Sciences

MedImmune, Inc. . . . . . . . . . . . . . . . . . . . . .120

VWR International . . . . . . . . . . . . . . . . . . . . .122


Chordus Inc. . . . . . . . . . . . . . . . . . . . . . . . . .124

Dualogis GmbH . . . . . . . . . . . . . . . . . . . . . .126

Manufacturing

Grupo São Martinho . . . . . . . . . . . . . . . . . . .128

Novoferm . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Phenix Optics (Guangdong) Co., Ltd. . . . . . .132


Company Limited . . . . . . . . . . . . . . . . . . . . .134

Mining

Deutsche Steinkohle AG (DSK) . . . . . . . . . .136

Samarco Mineração S.A. . . . . . . . . . . . . . . .138

Oil and Gas

ANCAP . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Fuchs Petrolub AG . . . . . . . . . . . . . . . . . . . .142

Hellenic Petroleum . . . . . . . . . . . . . . . . . . . .144

Heritage Propane Partners . . . . . . . . . . . . . .146

Ipragaz . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

234

Pharmaceuticals

Fournier Pharma . . . . . . . . . . . . . . . . . . . . . .150

Medline Industries, Inc. . . . . . . . . . . . . . . . . .152

Novartis Pharma K.K. . . . . . . . . . . . . . . . . . .154



Solutions (GEMS) . . . . . . . . . . . . . . . . . . . .156

Ingenics AG . . . . . . . . . . . . . . . . . . . . . . . . .158

KCT Data . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Public Sector

Bureau of the Crown Property, Thailand . . . .162

Cámara de Comercio de Bogotá . . . . . . . . .164

CAPUFE . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Casa de Moneda de Chile . . . . . . . . . . . . . .168

City of Vienna . . . . . . . . . . . . . . . . . . . . . . . .170

Erie County, New York . . . . . . . . . . . . . . . . .172

Forensic Science Service . . . . . . . . . . . . . . .174

State of Louisiana . . . . . . . . . . . . . . . . . . . . .176

235


236

Retail

O.C.C. Public Company Limited, Thailand . .178

Servicios Liverpool S.A. de C.V. . . . . . . . . .180

SPAR Switzerland . . . . . . . . . . . . . . . . . . . . .182

Tchibo/Eduscho . . . . . . . . . . . . . . . . . . . . . .184

ZG Raiffeisen . . . . . . . . . . . . . . . . . . . . . . .186

Service Providers


gesellschaft mbH . . . . . . . . . . . . . . . . . . . . .188

Braunschweig-IT GmbH . . . . . . . . . . . . . . . .190

Eurotunnel plc. . . . . . . . . . . . . . . . . . . . . . . .192

Fraport AG . . . . . . . . . . . . . . . . . . . . . . . . . .194


Berhad (MAHB) . . . . . . . . . . . . . . . . . . . . . .196

RPM Technology Inc. . . . . . . . . . . . . . . . . . .198

237

Telecommunications

Arcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

China Telecom Corporation . . . . . . . . . . . . .202

Great Wall Broadband Network . . . . . . . . . .204

mobilkom austria . . . . . . . . . . . . . . . . . . . . .206

T-Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Utilities

EAM Energie . . . . . . . . . . . . . . . . . . . . . . . .210

GASAG Berlin . . . . . . . . . . . . . . . . . . . . . . .212

NB Power . . . . . . . . . . . . . . . . . . . . . . . . . . .214

TECO Energy . . . . . . . . . . . . . . . . . . . . . . . .216

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MySAP ERP 100 Customer Reference Slides Book