My UM Portal• Register for education and exams• Check your education timetable• Check your study results• Find faculty study information• Ask a question online using eSC• Find manuals to setup the UM wireless connection on

your laptop or smartphone• How to get there:

– Go to the UM website: “http://www.maastrichtuniversity.nl”

– Go to My UM link (on the right)

Click on the weblink

This is the English version of the UM website.

Click on the My UM link

You have to log in here. Type in your User ID (for example i123456) and your password.

Then click on the Log on button.

Click on the Log on button

Right, here we are in your Personal My UM environment.

Next to links to information and systems, like EleUM (under Quick Links) the most important part is the menu above as indicated.

Click anywhere in the menu area

My Timetable leads you to your personal education timetable.

When clicking on Courses in the top menu you go to the area with the functions you need to book courses!

Click on the Courses link

UM Portal manuals

The most important manuals regarding what you can do under Courses in the portal and how you can use My Timetable we listed below. Most of these manuals are also available under the Help button in the My UM Portal.Click on the links to open the manuals.

Note: manuals may open in the background in new window or tab

• Check your education timetable• Module booking/Course Registration• Exam Registration• Check your study results Click here to

continue this presentation

We are back on the Home Page of the Portal. To find all information on faculty education matters you need to go to the faculty intranet for students called My LAW

Click on the My LAW link

Here it is: all information on faculty education matters. Still, you may not find quickly what you are looking for; in that case consult the Electronic Service Centre system eSC.

Click on the ‘Find your answers quickly’ link leading to eSC

Welcome to eSC; there are a lot of FAQs here for you to check out, but searching may be quicker. As we enter the Dutch version by default, first change the language to English if necessary.

Click on the language switch ”EN” at the top right of the screen

Let’s take a closer look at the Search option in the top left corner of the screen. Let’s say you want to know where and when you can find your Timetable; type in “timetable” in the Search field and press the looking glass icon to start the search.

Click on the looking glass icon

Now, the 2nd question in the 2 results found should give an answer to the question.

Click on the correct question

So, there’s your answer. If the answer given is not satisfactory, you can ask the Education Office by clicking the ‘ASK YOUR QUESTION’ button.

Click the ASK YOUR QUESTION button

AnswerTimetables can be found in My UM Portal > My TimetableTimetables are posted approximately two weeks before the start of the course

As you are not logged in yet in eSC, you are taken to the guest login page. Do yourself a favour and log in first, which will save you a lot of typing, gives you a better way to keep track of your questions and for the Education Office it is easier to help you.

Click the link to go to the login page

Type in your UM login name and password and click on the “lock” icon on the right.

Click the icon

Logging in leads you back to the FAQ’s page. Logging in is also possible as soon as you enter eSC (by clicking the login link top left).

Now, click on the link of the question under the “Ask your question” header.

On this page click the ASK YOUR QUESTION button.

Type in a subject and your question (both mandatory). If you need to send files as an attachment you can do so, too, using the Browse button. When ready, click the Send button.

Your question will be sent to the Education Office and you will receive a confirmation message in the next screen.

Click the Send button

As you can see your contact will get a reference number that you can use in later correspondence with the Education Office.

All communication further will be via UM email for you as a customer. You will get an answer in your email, and if you reply on that it will automatically come back into the eSC system for the Education Office to deal with.

But you can also keep track of your questions in eSC, when you are logged in.

Click the Back button

Back in any previous screen, you can click on the MY QUESTIONS link top left in the screen.

Note: This only shows when you are logged in in eSC.

Click the MY QUESTIONS link

You will see a list of all questions you have ever asked the Education Office, including the answers given and the status of your question.

Click on the question you want to review and you will see the entire correspondence in the white area on the screen. In the blue area details about your contact are displayed.

Click the BACK button

Back in any previous screen, you can leave eSC by simply closing the Tab in your browser (or by closing the browser altogether), or by moving away from the page to another website; you will then be logged out automatically; there is no logout button. Refreshing the screen using the <F5> key will also log you out.

Click here to continue

How to get your laptop or smartphone connected to the wireless network of the UM?

On the My UM Homepage, click the ICT Service Centre link

This is the HomePage of the ICTS Service Centre

Click on the link of the Manuals for ICT Services

Under the Create a connection header you will find all manuals regarding connecting to the wireless network of the UM and the setup of the so-called VPN connection, which you may need to view recorded lectures or access library resources from home.

Click here to continue

Thank you for your attention!

In this presentation we showed you:• What you can do with the MY UM Portal

menu items• How to find faculty study information• How to ask a question online using eSC• How to find manuals for the UM wireless

network

Click anywhere to end the presentation