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MTAC Satisfaction Survey May 2010. Respondents * 8 9 Respondents * Primarily MTAC representatives (64%) * Association Executives (24%). Methodology Respondents were asked to indicate how much they agreed or disagree with 11 statements about MTAC. Summary of Findings. Key Insights. - PowerPoint PPT Presentation
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MTAC Satisfaction Survey
May 2010
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Respondents
* 89 Respondents
* Primarily MTAC representatives (64%)
* Association Executives (24%)
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Methodology
Respondents were asked to
indicate how much they agreed or
disagree with 11 statements about
MTAC
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Summary of Findings
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Key Insights* MTAC is effective in identifying and
working on important issues* It is providing valuable, relevant and
timely information* Improvement to MITS website would be
helpful* Process to initiate Work Groups needs
improvement* Work Group recommendations need better
implementation
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Strong Agreement
MTAC effective in identifying issues of mutual interest and importance to USPS and mailing industry
• 47% strongly agree• 52% agree
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Strong Agreement
MTAC members receive valuable information from USPS
• 39% strongly agree• 56% agree
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Strong AgreementMTAC’s General Session topics provide relevant and timely information
• 36% strongly agree• 60% agree
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Strong AgreementMTAC’s Leadership Committee ensures that the most important initiatives are being worked on
• 28% strongly agree• 52% agree
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Moderate AgreementMTAC’s Work Groups focus on the highest priority issues facing the USPS and the mailing industry
• 28% strongly agree• 46% agree
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Moderate Agreement“Dear MTACer” updates provide useful information
• 21% strongly agree• 51% agree
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Moderate AgreementWork Group presentations at MTACGeneral Sessions provide useful information on the focus of the Work Group and progress being made toward the Work Group’s objectives
• 18% strongly agree• 55% agree
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Moderate AgreementAccess to MTAC information on the MITS website is easy and convenient
• 17% strongly agree• 53% agree
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Moderate AgreementThe process to initiate an MTAC Work Group is effectively communicated
• 10% strongly agree• 56% agree
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Weak AgreementThe process to initiate an MTAC WorkGroup is effective
• 9% strongly agree• 49% agree
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Weak AgreementFindings and recommendations from MTAC’s Work Groups are effectively implemented
• 10% strongly agree• 32% agree
