Ms Joyce Tam, Principal Assistant Secretaryfor Information Technology and Broadcasting

Presentation on“Developing an E-Government”

to IIAC Members Thursday 30 November 2000

What is E-Government?

“E-Government is an ongoing process of transformation of Government towards the provision of government services (information, transactions) through electronic means, including access to government information and the completion of government transactions on an ‘anywhere, anytime’ basis.”

PricewaterhouseCoopers

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Definition of E-Government

“… “… in five years’ time, all companies will be Internet in five years’ time, all companies will be Internet companies, or they won’t be companies at all ...”companies, or they won’t be companies at all ...”

Andrew Grove, Chairman of Intel

“… many consumers of government services appear to have lost their tolerance for bureaucracies. They feel they receive better service from banks, even supermarkets which have transformed business with innovative information technology …”Blueprint for renewing government services using IT

Canadian Government

Driving Force of E-Government

Kable E-Government top 20:1. USA2. Singapore3. Australia4. Canada5. France6. UK7. Hong Kong

Electronic Government InternationalKable Ltd.

Global competition is tense

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Driving Force of E-Government

The economic benefits of E-government

• Improve efficiency and quality

• One-stop-shop service delivery

• Cost effectiveness

• Promote wider adoption of e-commerce

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Policy Objectives of E-Government

Web site for information dissemination

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Electronic submission of information

Department-based interactive services

Integrated portal site to deliver one-stop shop services

Road map to E-Government

To develop the necessary information infrastructureTo develop the necessary information infrastructure

To adopt proper IT management practicesTo adopt proper IT management practices

E-government initiativesE-government initiatives

TrainingTraining CultureCulture

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Top level commitmentTop level commitment

High level implementation mechanismHigh level implementation mechanism

Our E-Government Strategy

Top Level Commitment

• CE’s Policy Addresses

• Revised “Digital 21” IT Strategy

• Heads of bureaux and departments to lead and drive e-government projects

Government BackboneNetwork(GNET)

Government OfficeAutomation (GOA)

Departmentalnetwork

CentralInternetGateway

(CIG)

Certification Authority

(CA)

GovernmentCommunication

Network(GCN)

Mail Service

Central Cyber

Government Office

(CCGO)

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E-Government IT Infrastructure

•Software Asset Management (SAM)

•IT Security Management (ISM)

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Proper IT Management Practices

To foster an e-“civil service”

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• High-level E–government seminars

• CSTDI workshops for directorate officers

• IT training courses for officers at all levels

Training and culture

Project committees for individual E–government initiatives

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High-level Steering Committee• Chaired by SITB• EU, MSA, ITSD and BSPU

Implementation Mechanism

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Key E-Government Initiative - Electronic Service Delivery (ESD)

ESD aims to deliver public services in an innovative manner

• One-stop-shop customer-oriented service

• Convenient channels for service delivery

• Availability of service anytime

• Wide variety of payment methods

• Safe and secure services

• Comprehensive user support

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Innovative Service Delivery

Certification Authorities

FinancialInstitutions

InternetAppliances

PersonalComputers via the Internet

Public InformationKiosks

Content Providers

-Government departments-Public agencies-Businesses

Access Channels

ESD Service Provider

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Overall Information Infrastructure of ESD

Public InformationKiosks

Wide variety of channels to access ESD

Public Public Computer Computer FacilitiesFacilities

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Community Cyber Points

ESD Access Channels

• Submission of tax return

• Renewal of driving and vehicle licenses

• Registration as a voter

• Payment of Government fees

• Tourist information

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ESD Applications

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Electronic Tendering System

Electronic procurement

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• Further Development of Electronic Tendering System to cover higher value projects

• Electronic Marketplace

• Electronic Product Catalogue

Key E-Government Initiatives

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• Web-based Stores Ordering

• Electronic Leave Application

• Electronic Placing of Printing Order

• E-Form Project

Other E-Government Initiatives

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• Regular reports on implementation of E–government initiatives will be made to the IIAC to enable IIAC to closely monitor progress

Role of IIAC

Thank you