MR_Guide_8118_Rev_A

Siebel Maintenance Release Guide
Version 8.1.1.8, Rev. AJuly 2012

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Release Notes for the Siebel 8.1.1.8 Fix Pack 5

What’s New in This Revision 8

Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack 10

Enhancements and Updates in Version 8.1.1.8 14

Configuration Instructions for Enhancements and Updates 15Instructions for ACR 759 15Instructions for UIF Security (Trusted Client) 16

Siebel Fix Pack Installation Instructions 16Siebel Fix Pack Installation Overview 16Installing the Siebel Fix Pack on Microsoft Windows 22Installing the Siebel Fix Pack on UNIX 26Postinstallation Tasks for the Siebel Server 29Postinstallation Tasks for the Web Server 30Postinstallation Tasks for High Interactivity Clients 30Postinstallation Tasks for Supporting Additional Languages 31Uninstalling Siebel Fix Packs 32

Resolved Change Requests 35

Resolved Bugs in the Siebel 8.1.1.8 Fix Pack 36Oracle Workforce Scheduling 36Siebel Apps - Customer Order Management 36Siebel Data Quality 40Siebel Apps - Field Service 41Siebel Apps - Handheld Client 41Siebel Apps - Marketing 42Siebel Apps - Multichannel Technologies 42Siebel Apps - Sales 45

Contents

Siebel Apps - Search & Knowledge Management 46Siebel Apps - Self Svc: eCustomer 46Siebel Apps - Territory Management 47Siebel Apps - UCM 47Siebel Calendar 48Siebel Communications & Energy 48Siebel Core - Accessibility 49Siebel Core - Client Components 49Siebel Core - EAI 49Siebel Core - EIM/Database 51Siebel Core - Handheld Sync 52Siebel Core - PIM Integration 52Siebel Core - Server BizLogic Rules 53Siebel Core - Biz Logic WF 54Siebel Core - Server Infrastructure 55Siebel Core - Server OM Frwks 57Siebel Core - Tools 58Siebel Core - UIF 58Siebel Core - Unix/Windows 66Siebel Core - z Series 66Siebel CRM Integration to Oracle Realtime Scheduler 67Siebel Documents 67Siebel Engineering - Installer 67Siebel Financial Services 68Siebel Life Sciences 68Siebel Loyalty 69Siebel Public Sector 71Siebel Reports 71Siebel Server Remote 74Siebel Travel & Transportation 75

Oracle Welcomes Your Comments 90

Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A

July 2012NOTE: This guide documents the Quick Fixes, enhancements, instructions for enhancements, and bugs fixed in the Siebel 8.1.1.8 Fix Pack.

■ For information about what was provided in the Siebel 8.1.1.1 through Siebel 8.1.1.4 Fix Packs, see Siebel Maintenance Release Guide, Version 8.1.1.x.

■ For information about what was provided in the Siebel 8.1.1.5, Siebel 8.1.1.6, and Siebel 8.1.1.7 Fix Packs, see Siebel Maintenance Release Guide, Version 8.1.1.5, Siebel Maintenance Release Guide, Version 8.1.1.6, and Siebel Maintenance Release Guide, Version 8.1.1.7. To access these guides, from within My Oracle Support, navigate to the Knowledge tab, and search for Article ID 880452.1.

This guide includes the following topics:

■ Release Notes for the Siebel 8.1.1.8 Fix Pack on page 5

■ What’s New in This Revision on page 8

■ Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack on page 10

■ Enhancements and Updates in Version 8.1.1.8 on page 14

■ Configuration Instructions for Enhancements and Updates on page 15

■ Siebel Fix Pack Installation Instructions on page 16

■ Resolved Bugs in the Siebel 8.1.1.8 Fix Pack on page 36

■ Oracle Welcomes Your Comments on page 90

Release Notes for the Siebel 8.1.1.8 Fix PackThe following section describes known issues with the Siebel 8.1.1.8 Fix Pack, as well as any applicable workaround information.

CAUTION: All customers who use Siebel Calendar or who require context-sensitive help on Siebel Tools (F1 Help) are required to apply Siebel 8.1.1.8 QF0000001. This Quick Fix includes critical fixes for Siebel Tools Help and Siebel Calendar functionality.

NOTE: For a comprehensive list of all Siebel 8.1 Release Notes, see Siebel Release Notes on My Oracle Support (Article ID 557191.1).

F1 Context-Sensitive Help Not Working in Siebel ToolsBug 14002935: Context-sensitive help is not available.

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A 5

Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Release Notes for the Siebel 8.1.1.8 Fix Pack

Workaround: Apply Siebel 8.1.1.8 QF0000001 to resolve this issue (Bug 14250836).

Calendar Functionality Behaves InconsistentlyBug 11789599: Within Calendar, customers cannot translate day and month strings for languages that are not shipped.

Bug 10589738: The call-start time information is incorrect for accounts and contacts that are dragged and dropped.

Bug 10537528: An error message appears when users click the Repeat Until Date field.

Bug 10520097: After an appointment is dragged and dropped, the appointment duration is incorrect.

Workaround: Apply Siebel 8.1.1.8 QF0000001 to resolve this issue.

Search Functionality Does Not WorkBug 13386485: After the Siebel 8.1.1.8 Fix Pack has been installed, when users launch the Siebel 8.1.1 SRF (such as siebel_sia.srf) and click on the Binoculars icon, they receive the following error message: “An error has occurred preparing a Sql statement. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00108).” Users receive the same error message if they navigate from Site Map > Administration - Search and click the Binoculars icon.

Workaround: Use the following workaround to resolve this issue:

1 Navigate to Administration - Search > Search Engine Settings, and add the following parameter: ACR505 Activation = FALSE.

2 Log out of the application and log back in.

3 Copy the .swt files associated with displaying search results from a backup file. (These files are located in the siebsrvr\WEBTEMPL directory.)

4 Restart the Siebel Server.

Enhancements Requiring Changes to Files with Certain File ExtensionsIn the past, Siebel Fix Pack Installer did not overwrite any files with the following file extensions: cfg, srf, css, gif, swt, htm, xsl, sws, swf, sw, ctl, sql, ucf, rox, rod, prd. This was because customers may have customized the files with these extensions based on their business requirements. However, this made it difficult to deliver patches for these files, because changes to these files had to be manually applied.

Starting from the Siebel 8.1.1.8 release, the Siebel Fix Pack Installer will deliver fixes or enhancements to the files with the extensions detailed previously to make it easier to apply fixes and to implement enhancements.

Siebel Maintenance Release Guide Version 8.1.1.8, Rev. A6

Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Release Notes for theSiebel 8.1.1.8 Fix Pack

In order to prevent any customizations that users have performed from being overwritten by the new Siebel Fix Pack Installer, a script has been developed to identify conflicts that may need to be resolved. To obtain this script, from within My Oracle Support, search for Article ID 1466569.1, “Post Installation Validation Script for Siebel 8.1.1.8 Fix Pack Version Release.” In future releases, this script will be enhanced with additional features to help identify only the true conflicts.

Actuate Reports Does Not Work Bug 13908101: After users install and configure Actuate, when they synchronize the SADMIN user, they receive an error message.

Workaround: Contact Oracle Global Customer Support to request a Quick Fix for this issue.

Errors Registering New Partners Within Partner Relationship Management PortalBug 13934882: When users try to register a new partner without logging into Partner Relationship Management Portal, instead of being directed to a login page, they receive an error message.

Workaround: Contact Oracle Global Customer Support for information about how to obtain a Quick Fix for this issue.

Unable to Generate Non-ENU Language ReportsBug 14062631: Users cannot generate reports for languages other than English (ENU) after they have applied Bug 13910528.

Workaround: Request a patch from BI Publisher Fusion Middleware.

Reports Do Not Display Properly When Output Type Is MHTMLBug 14021281/Bug 13840161:

■ When users select MHTML as the output type and then generate a report, the report opens within the same window.

■ When users select MHTML as the output type and generate a report, the parameter popup window disappears, and the results of the report do not display on the screen, but when users navigate to the BI Publisher Reports screen, the report is visible, and users are able to open it.


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ What’s New in This Revision

What’s New in This RevisionTable 1 describes the changes in this version of the documentation.

Table 1. What’s New in Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A

Topic Description

“Release Notes for the Siebel 8.1.1.8 Fix Pack” on page 5

Revised the Quick Fix number for the F1 Help and Siebel Calendar functionality Quick Fix.

“Release Notes for the Siebel 8.1.1.8 Fix Pack” on page 5

Added information about a known issue with Siebel Search.

“Resolved Bugs in the Siebel 8.1.1.8 Fix Pack” on page 36

Added missing category and subcategory headings.

“Enhancements and Updates in Version 8.1.1.8” on page 14

“Resolved Bugs in the Siebel 8.1.1.8 Fix Pack” on page 36

Added information about ACR 698.


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ What’s New in ThisRevision

How To Use This Guide

This document, Siebel Maintenance Release Guide, Version 8.1.1.8, lists the enhancements and fixes provided in the Siebel 8.1.1.8 Fix Pack.

This guide also provides information, instructions, and guidelines for installing Siebel Business Applications Siebel Fix Pack 8.1.1.x releases on top of version 8.1.1 or a prior 8.1.1.x release.

Use this Siebel Maintenance Release Guide in conjunction with Siebel Bookshelf documents, particularly the Siebel Installation Guide for the operating system you are using.

NOTE: Verify the availability and applicability of all Fix Pack or Quick Fix releases with Oracle Global Customer Support before you install.

The information contained herein supersedes, for warranty and other purposes, the contents of all other documentation that may accompany this product, including the following:

■ My Oracle Support (https://support.oracle.com)

■ Siebel System Requirements and Supported Platforms on Oracle Technology Network (http://download.oracle.com/docs/cd/E11886_01/srsphomepage.html)

This Siebel Maintenance Release Guide contains information about the following:

■ How to install the maintenance (Fix Pack) release

■ Product configuration issues and workarounds for your application

NOTE: There may be references to functionality, products, platforms, and language support in this document that are not available as part of the products that your organization has licensed. Consult Oracle Global Customer Support on My Oracle Support with questions regarding the applicability of Siebel Maintenance Release Guide items to your deployment.

Additional DocumentationOracle reserves the right to modify the documentation for Siebel Business Applications at any time.

For related Siebel documentation, see the following:

■ My Oracle Support (https://support.oracle.com) (requires valid customer account)

■ Siebel System Requirements and Supported Platforms on Oracle Technology Network (http://download.oracle.com/docs/cd/E11886_01/srsphomepage.html)

■ Siebel Bookshelf for Oracle’s Siebel Business Applications, Version 8.1 (http://www.oracle.com/technology/documentation/siebel.html) on Oracle Technology Network (OTN)


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack

Quick Fixes Included in the Siebel 8.1.1.8 Fix PackNOTE: The following table includes only the Quick Fixes included in the Siebel 8.1.1.8 Fix Pack. For information about Quick Fixes included in Siebel 8.1.1.1 through Siebel 8.1.1.4, see Siebel Maintenance Release Guide, Version 8.1.1.x on My Oracle Support. For information about Quick Fixes included in Siebel 8.1.1.5, see Siebel Maintenance Release Guide, Version 8.1.1.5 on My Oracle Support. For information about Quick Fixes included in the Siebel 8.1.1.6 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.6. For information about Quick Fixes included in Siebel 8.1.1.7, see Siebel Maintenance Release Guide, Version 8.1.1.7. To access these guides, from within My Oracle Support, navigate to the Knowledge tab, and search for Article ID 880452.1.

Siebel Quick Fix releases are developed to address immediate critical issues for specific customers,

and can be installed on top of Fix Packs. Quick Fixes address a small number of defects, and the fixes are typically rolled into the next available Fix Pack for wider distribution to the Siebel Business Applications customer base. Testing for Quick Fixes is focused and is usually limited to verifying that the fix works on the specific platforms that the affected customer is running.

NOTE: If you have installed a Quick Fix for any Siebel 8.1.1 or 8.1.1.x release prior to Siebel 8.1.1.8, review the Quick Fixes Included in Siebel 8.1.1.x Fix Packs section within the Siebel Maintenance Release Guide, Version 8.1.1.x on My Oracle Support, the Quick Fixes Included in the Siebel 8.1.1.7 Fix Pack section within Siebel Maintenance Release Guide, Version 8.1.1.7 on My Oracle Support, the Quick Fixes Included in the Siebel 8.1.1.6 Fix Pack section within Siebel Maintenance Release Guide, Version 8.1.1.6, and the Quick Fixes Included in the Siebel 8.1.1.5 section within the Siebel Maintenance Release Guide, Version 8.1.1.5. To access these guides, from within My Oracle Support, navigate to the Knowledge tab and search for Article ID 880452.1.

Table 2. Quick Fixes Included in Version 8.1.1.8

Change Request ID/Base Bug ID

Fix Request ID/Bug ID Fix Pack Base

Quick Fix Version

Merged Into Fix Pack

10602136 10602141 8.1.1 [21112_14] 8.1.1 [21112_14]

8.1.1.8

10587343 10587344 8.1.1.1 [21211] QF0156 8.1.1.8

12768536 8.1.1.1 [21211] QF01CP 8.1.1.8

12937764 13078962 8.1.1.1 [21211] QF01CQ 8.1.1.8

12534286 12547878 8.1.1.1 [21211] QF01CT 8.1.1.8

10598080 8.1.1.2 [21215] QF02BV 8.1.1.8

11869400 10600732 8.1.1.2 [21215] QF02CJ 8.1.1.8

10604196 10604265 8.1.1.2 [21215] QF02CQ 8.1.1.8

12811808 8.1.1.2 [21215] QF02CS 8.1.1.8


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Quick Fixes Included inthe Siebel 8.1.1.8 Fix Pack

10558365 13260213 8.1.1.2 [21215] QF02CT 8.1.1.8

13407108 8.1.1.2 [21215] QF02CU 8.1.1.8

11818894 11831498 8.1.1.2 [21215] QF2203 8.1.1.8

12312702 12318058 8.1.1.2 [21215] QF2204 8.1.1.8

12608701 8.1.1.2 [21215] QF2207 8.1.1.8

12733277 12724391 8.1.1.2 [21215] QF2208 8.1.1.8

12807436 12732696 8.1.1.2 [21215] QF2209 8.1.1.8

12921815 8.1.1.2 [21215] QF2211 8.1.1.8

12857901 12856680 8.1.1.2 [21215] QF2212 8.1.1.8

12876539 12869363 8.1.1.2 [21215] QF2212 8.1.1.8

12876544 12865401 8.1.1.2 [21215] QF2212 8.1.1.8

12906967 12888652 8.1.1.2 [21215] QF2212 8.1.1.8

12756997 12757030 8.1.1.2 [21215] QF2212 8.1.1.8

12962036 13242025 8.1.1.2 [21215] QF2213 8.1.1.8

13090315 13242164 8.1.1.2 [21215] QF2213 8.1.1.8

13419996 13420013 8.1.1.2 [21215] QF2213 8.1.1.8

13415880 8.1.1.2 [21215] QF2213 8.1.1.8

10606138 10606139 8.1.1.3 [21219] 8.1.1.3 [21219_4]

8.1.1.8

12577231 8.1.1.3 [21219] QF03AY 8.1.1.8

12566908 12566947 8.1.1.3 [21219] QF03BI 8.1.1.8

12958059 12944899 8.1.1.3 [21219] QF03BP 8.1.1.8

13384875 8.1.1.3 [21219] QF03BQ 8.1.1.8

13043868 13085632 8.1.1.3 [21219] QF03BS 8.1.1.8

12604183 13375871 8.1.1.3 [21219] QF03BV 8.1.1.8

12570179 13441063 8.1.1.3 [21219] QF03CD 8.1.1.8

12845597 8.1.1.3 [21219] QF03CG 8.1.1.8

14126701 8.1.1.3 [21219] QF03CT 8.1.1.8

13384866 8.1.1.3 [21219] QF0454 8.1.1.8

12896102 12915223 8.1.1.3 [21219] QF1303 8.1.1.8




Quick Fix Version



Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack

12318676 12313396 8.1.1.4 [21225] QF0421 8.1.1.8

10605987 12723709 8.1.1.4 [21225] QF0433 8.1.1.8

12736823 12737165 8.1.1.4 [21225] QF0438 8.1.1.8

12926026 8.1.1.4 [21225] QF0440 8.1.1.8

12795298 12795350 8.1.1.4 [21225] QF0443 8.1.1.8

12805219 12805266 8.1.1.4 [21225] QF0446 8.1.1.8

12802129 12866175 8.1.1.4 [21225] QF0448 8.1.1.8

12889047 12889120 8.1.1.4 [21225] QF0449 8.1.1.8

12826991 12827015 8.1.1.4 [21225] QF0450 8.1.1.8

10529645 12883388 8.1.1.4 [21225] QF0451 8.1.1.8

10558365 12922188 8.1.1.4 [21225] QF0452 8.1.1.8

12801963 13096035 8.1.1.4 [21225] QF0458 8.1.1.8

13584593 8.1.1.4 [21225] QF0469 8.1.1.8

10591201 13858091 8.1.1.4 [21225] QF0476 8.1.1.8

13853811 8.1.1.4 [21225] QF0481 8.1.1.8

10631899 14058922 8.1.1.4 [21225] QF0485 8.1.1.8

10583904 12720131 8.1.1.4 [21225_1] 8.1.1.4 [21225_1]

8.1.1.8

11830300 11858120 8.1.1.5 [21229] QF0502 8.1.1.8

11717572 12798488 8.1.1.5 [21229] QF0514 8.1.1.8

12945668 8.1.1.5 [21229] QF0515 8.1.1.8

12577313 12766445 8.1.1.5 [21229] QF0517 8.1.1.8

10537307 12643211 8.1.1.5 [21229] QF0520 8.1.1.8

12705438 12823043 8.1.1.5 [21229] QF0521 8.1.1.8

12833238 12838039 8.1.1.5 [21229] QF0522 8.1.1.8

12711326 12726874 8.1.1.5 [21229] QF0523 8.1.1.8

12865043 12865331 8.1.1.5 [21229] QF0526 8.1.1.8

10585340 12857923 8.1.1.5 [21229] QF0527 8.1.1.8

11767223 12934784 8.1.1.5 [21229] QF0530 8.1.1.8

12822135 12848581 8.1.1.5 [21229] QF0531 8.1.1.8




Quick Fix Version



Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Quick Fixes Included inthe Siebel 8.1.1.8 Fix Pack

10534318 13008052 8.1.1.5 [21229] QF0532 8.1.1.8

12942915 8.1.1.5 [21229] QF0533 8.1.1.8

12750196 12790188 8.1.1.5 [21229] QF0536 8.1.1.8

12629343 12931623 8.1.1.5 [21229] QF0537 8.1.1.8

12800053 12829467 8.1.1.5 [21229] QF0538 8.1.1.8

12879239 13039780 8.1.1.5 [21229] QF0539 8.1.1.8

13384850 13384865 8.1.1.5 [21229] QF0547 8.1.1.8

12937371 12937408 8.1.1.5 [21229] QF0548 8.1.1.8

11682517 13105264 8.1.1.5 [21229] QF0549 8.1.1.8

12772458 12780386 8.1.1.5 [21229] QF0550 8.1.1.8

10605987 13324301 8.1.1.5 [21229] QF0551 8.1.1.8

12567732 13076148 8.1.1.5 [21229] QF0556 8.1.1.8

13019417 13026022 8.1.1.5 [21229] QF0557 8.1.1.8

10595170 12964888 8.1.1.5 [21229] QF0560 8.1.1.8

13391431 13436951 8.1.1.5 [21229] QF0563 8.1.1.8

10591152 13505777 8.1.1.5 [21229] QF0564 8.1.1.8

10598444 13114020 8.1.1.5 [21229] QF0565 8.1.1.8

12810197 12873861 8.1.1.5 [21229] QF0566 8.1.1.8

12958059 13609393 8.1.1.5 [21229] QF0583 8.1.1.8

10631899 13740268 8.1.1.5 [21229] QF0588 8.1.1.8

12398737 13618426 8.1.1.5 [21229] QF0589 8.1.1.8

12420463 13849104 8.1.1.5 [21229] QF0593 8.1.1.8

13085829 13106410 8.1.1.6 [21233] QF0601 8.1.1.8

13081720 13101755 8.1.1.6 [21233] QF0602 8.1.1.8

13367412 8.1.1.6 [21233] QF0602 8.1.1.8

13090158 13115304 8.1.1.6 [21233] QF0602 8.1.1.8

13422290 8.1.1.6 [21233] QF0604 8.1.1.8

12839398 13406439 8.1.1.6 [21233] QF0611 8.1.1.8

11938030 13517878 8.1.1.6 [21233] QF0612 8.1.1.8




Quick Fix Version



Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Enhancements and Updates in Version 8.1.1.8

Enhancements and Updates in Version 8.1.1.8Table 3 lists the enhancements and updates provided in Fix Pack version 8.1.1.8.

NOTE: For a list of enhancements provided in the Siebel 8.1.1.1 through 8.1.1.4 Fix Packs, see Siebel Maintenance Release Guide, Version 8.1.1.x on My Oracle Support. For a list of enhancements provided in the Siebel 8.1.1.5 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.5 on My Oracle Support. For a list of enhancements provided in the Siebel 8.1.1.6 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.6. For a list of enhancements provided in the Siebel 8.1.1.7 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.7. To access these guides, from within My Oracle Support, navigate to the Knowledge tab, and search for Article ID 880452.1.

13629088 8.1.1.6 [21233] QF0616 8.1.1.8

13775802 8.1.1.6 [21233] QF0620 8.1.1.8

12723829 13801914 8.1.1.6 [21233] QF0627 8.1.1.8

12768910 13864892 8.1.1.6 [21233] QF0629 8.1.1.8

13951301 8.1.1.6 [21233] QF0630 8.1.1.8

Table 3. Enhancements and Updates in Version 8.1.1.8

Feature Enhancement or Certification Number Feature Enhancement or Certification Description

ACR 698 Certifies IBM AIX 7.1.

ACR 737 Certifies Oracle Sun Solaris 11.

ACR 759 Certifies Microsoft Exchange Server 2010 for Siebel eMail Response.

RF 911 Provides UIF Security (Trusted Client) functionality.




Quick Fix Version



Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Configuration Instructionsfor Enhancements and Updates

Configuration Instructions for Enhancements and UpdatesThis topic contains configuration instructions for some of the enhancements and updates provided in version 8.1.1.8.

For configuration instructions for the enhancements and updates provided in the Siebel 8.1.1.1 through 8.1.1.4 Fix Packs, see Siebel Maintenance Release Guide, Version 8.1.1.x on My Oracle Support. For configuration instructions for the enhancements and updates provided in the Siebel 8.1.1.5 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.5. For configuration instructions for the enhancements and updates provided in the Siebel 8.1.1.6 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.6. For configuration instructions for the enhancements and updates provided in the Siebel 8.1.1.7 Fix Pack, see Siebel Maintenance Release Guide, Version 8.1.1.7. To access these guides, from within My Oracle Support, navigate to the Knowledge tab and search for Article ID 880452.1.

NOTE: It is only necessary to perform the configurations in the following section if you want to implement the ACRs that they are for.

Perform the instructions described in the subtopics listed below after you install the current Siebel Fix Pack, as described in “Siebel Fix Pack Installation Instructions” on page 16.

NOTE: For more information about activities performed in Siebel Tools, including importing archive (.sif) files, see Using Siebel Tools and Configuring Siebel Business Applications. For more information about activities performed in the Siebel application, see Siebel Applications Administration Guide and related books. These guides are available on the Siebel 8.1 Bookshelf on OTN at http://www.oracle.com/technology/documentation/siebel.html.

This topic contains the following subtopics:

■ “Instructions for ACR 759” on page 15

■ “Instructions for UIF Security (Trusted Client)” on page 16

Instructions for ACR 759Use the following instructions to implement ACR 759.

1 Within the Siebel application, navigate to Administration - Communications screen, and then to the Communications Drivers and Profiles view.

2 Select the Internet SMTP/IMAP Server driver.

3 Add the three parameters listed in the following table:

Name Required Value

Enable TLS for Backup SMTP FALSE

Enable TLS for SMTP FALSE

Enable TLS for IMAP FALSE


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Siebel Fix Pack Installation Instructions

4 Select the Internet SMTP/POP3 Server driver.

5 Repeat Step 3 on page 15 for the Internet SMTP/POP3 Server driver.

6 In Driver Parameters, Profile Parameter Overrides, add a profile parameter override called POP3 Timeout, to address a possible scenario where you could receive the error message Timeout reading data from socket.

Instructions for UIF Security (Trusted Client)1 From within Siebel Tools, using Object Explorer, navigate to the

SBL_REMEMBER_MY_USER_ID_AND_PASSWORD-1004231500-01K symbolic string.

2 Modify the value for the symbolic string from Remember My User ID and Password to Remember My User ID, and then compile.

3 Navigate to the CC Login Page (Login Only) web page, and compile it.

NOTE: Note that the web page should be the same as the login web page for which the application was configured.

4 Perform Step 1 through Step 3 for all of the languages in your deployment, if required.

Siebel Fix Pack Installation InstructionsThis topic includes the following information:

■ “Siebel Fix Pack Installation Overview” on page 16

■ “Installing the Siebel Fix Pack on Microsoft Windows” on page 22

■ “Installing the Siebel Fix Pack on UNIX” on page 26

■ “Postinstallation Tasks for the Siebel Server” on page 29

■ “Postinstallation Tasks for the Web Server” on page 30

■ “Postinstallation Tasks for High Interactivity Clients” on page 30

■ “Postinstallation Tasks for Supporting Additional Languages” on page 31

■ “Uninstalling Siebel Fix Packs” on page 32

Siebel Fix Pack Installation OverviewThis topic is part of “Siebel Fix Pack Installation Instructions” on page 16.

In order to receive the full benefit of all product enhancements contained in the Siebel Business Applications releases covered by this document, and to maintain a fully supported Siebel Business Applications installation, install each product component shown on the Bill of Materials by following the Siebel Fix Pack 8.1.1.x installation instructions in this section. Install the Fix Pack for all applicable products in your existing deployment.


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Siebel Fix PackInstallation Instructions

NOTE: This Siebel Maintenance Release Guide includes information for the applicable Siebel Fix Pack 8.1.1.x release. Each Fix Pack is cumulative and includes all fixes included in previous Siebel Fix Pack 8.1.1.x releases. You can install the latest Siebel Fix Pack 8.1.1.x release on top of version 8.1.1 or any prior version 8.1.1.x release. Siebel Fix Pack 8.1.1.8 supports some new installation and uninstallation capabilities. In particular, you can use this Fix Pack to perform new installations of Siebel Enterprise Server and Siebel Web Server Extension from a version 8.1.1.8 Siebel network image you have prepared for this purpose.

Before installing this Fix Pack, it is strongly recommended that you read all the information in the topics in this section, “Siebel Fix Pack Installation Instructions” on page 16, and in other applicable sections of this document.

This document describes Fix Pack installation and related tasks for several key products, but not for all Siebel Business Applications products that might apply to your deployment. Fix Pack installation tasks for products not covered here are generally similar to those described here.

This topic includes the following information:

■ “Installation Scenarios Described in This Guide” on page 18

■ “Applicable Base Releases” on page 19

■ “About Running Siebel Image Creator” on page 19

■ “About Installing Siebel Fix Packs” on page 20

■ “About Installing Languages” on page 21

■ “About Installing Siebel Quick Fix Releases” on page 22



Installation Scenarios Described in This GuideThis topic is part of “Siebel Fix Pack Installation Overview” on page 16.

The installation instructions in this guide apply in the following scenarios:

■ Performing a new full installation of version 8.1.1, with Siebel Fix Pack 8.1.1.8. If you are installing version 8.1.1 with version 8.1.1.8 (a new full installation), then follow the installation instructions in the Siebel Installation Guide for the operating system you are using.

For a new installation, the applicable version of the Siebel Installation Guide for the operating system you are using is version 8.1, Rev. B. This book is available on the version 8.1 Siebel Bookshelf (http://download.oracle.com/docs/cd/E14004_01/homepage.htm).

When you run the Siebel Fix Pack 8.1.1.8 installer for Siebel Enterprise Server and Siebel Web Server Extension, if no existing valid installation is detected, the Fix Pack installer installs a new installation of Siebel Fix Pack 8.1.1.8, incorporating version 8.1.1. This capability depends on your having correctly set up the network image for Siebel Enterprise Server and Siebel Web Server Extension version 8.1.1.8 to include the correct version 8.1.1 media. These installers use the Oracle Universal Installer (OUI) framework.

Other Siebel modules are installed in the normal way. Use the Siebel Installation Guide for the operating system you are using to install version 8.1.1. Then follow the instructions in this Siebel Maintenance Release Guide for installing the current Siebel Fix Pack 8.1.1.x release on top of version 8.1.1.

For more information about installing Siebel Fix Pack 8.1.1.x, see “About Installing Siebel Fix Packs” on page 20.

■ Installing Siebel Fix Pack 8.1.1.8 (patching an existing version 8.1.1 or a prior version 8.1.1.x installation). If you have already installed version 8.1.1 as a new installation, and are now installing Siebel Fix Pack 8.1.1.8 on top of version 8.1.1 or a previous version 8.1.1.x release (through version 8.1.1.7), then follow the instructions in this Siebel Maintenance Release Guide for doing this.

Where applicable, you can optionally uninstall an existing installed Siebel Fix Pack 8.1.1.x release before you install the latest Fix Pack. For more information, see “Uninstalling Siebel Fix Packs” on page 32.

When you installed version 8.1.1 as a new installation, you would have already referred to the Siebel Installation Guide for the operating system you are using. The applicable version of the Siebel Installation Guide for the operating system you are using for such an installation is version 8.1, Rev. A, which can be found on My Oracle Support at Article ID 1461732.1.

After you install version 8.1.1.8, the applicable version of the Siebel Installation Guide for the operating system you are using is version 8.1, Rev. B. Refer to this version of the guide, for example, for information about running the updated Configuration Wizards that were provided by version 8.1.1.8. This book is available on the version 8.1 Siebel Bookshelf (http://download.oracle.com/docs/cd/E14004_01/homepage.htm).

For more information about installing Siebel Fix Pack 8.1.1.x, see “About Installing Siebel Fix Packs” on page 20.



■ Adding languages. When you perform a new installation of Siebel Business Applications version 8.1.1, include any supported languages (language packs) you require or expect to require. In order to add languages to an existing installation, you must do so before you install version 8.1.1.8; additional postinstallation steps are also required. For more information, see “About Installing Languages” on page 21.

Applicable Base ReleasesThis topic is part of “Siebel Fix Pack Installation Overview” on page 16.

In general, each Siebel Fix Pack can be installed on top of an existing Siebel installation that is at a valid base version level for this Fix Pack.

Installing any Fix Pack requires an existing installation of a qualified base release to install into. Here, base release means the current version of the existing installation, including version 8.1.1 software and optionally including any installed Siebel Fix Pack 8.1.1.x or other patch releases. Valid base releases are Siebel Industry Applications, version 8.1.1 or version 8.1.1.x.

NOTE: In order to run Siebel Business Applications software, all components of a Siebel Enterprise must be at the same exact version 8.1.1.x release level.

About Running Siebel Image CreatorThis topic is part of “Siebel Fix Pack Installation Overview” on page 16.

You use the Siebel Image Creator utility to create an installation image (sometimes called a network image) for any Siebel Fix Pack 8.1.1.x release. The installation image can include any Siebel installable product and language provided as part of this product release.

You can also add products or languages to an existing installation image of the same version, for products or languages that were not previously included in the network image.

Installing any Siebel Business Applications release, including a new installation of version 8.1.1.8 with version 8.1.1 or a patch installation of version 8.1.1.8, must be done from an installation image created using Image Creator.

For new installations to be installed with Siebel Fix Pack 8.1.1.8, you also obtain new version 8.1.1 media for Siebel Enterprise Server and Siebel Web Server Extension. Siebel Image Creator has changed for use with these new version 8.1.1.8 installers, which use Oracle Universal Installer. Create a full image for Siebel Enterprise Server and Siebel Web Server Extension. For patch installations, you can also create a patch-only image for these modules. You can perform patch installations for these modules by running the version 8.1.1.8 installers from either a full image or a patch-only image.

For information about using the version of Siebel Image Creator provided with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using. Use version 8.1, Rev. B, which can be found on Siebel Bookshelf.

NOTE: Always use the version of Siebel Image Creator provided with the Siebel release for which you are creating the installation image.



About Installing Siebel Fix PacksThis topic is part of “Siebel Fix Pack Installation Overview” on page 16.

For each Siebel Business Applications product module, installing the latest Siebel Fix Pack 8.1.1.x release on top of an existing base installation replaces existing executable files and provides new files in addition to the base installation. For supported base releases, see “Applicable Base Releases” on page 19.

Installing a Fix Pack might replace customer-modified files (for example, application configuration files like siebel.cfg) that govern program execution. However, note that the existing files are backed up to the fp_backup directory before the Fix Pack is installed. (Uninstalling the Fix Pack, as described in “Uninstalling Siebel Fix Packs” on page 32, rolls back the updates and restores the files from this directory.) After installing a Fix Pack, you can run a script that will compare the newly patched files with the files saved in fp_backup, and report the differences. After reviewing the script results, you can resolve any file conflicts that may have occurred. For more information about obtaining and running this script, see 1466569.1 (Article ID) on My Oracle Support.

When you install a Fix Pack, any installed languages might also be patched, depending on the content of the Fix Pack.

When you run the Siebel Fix Pack 8.1.1.8 installer for Siebel Enterprise Server and Siebel Web Server Extension, if no existing valid installation is detected, the installer installs a new installation of version 8.1.1.8, incorporating version 8.1.1.

NOTE: References in this guide to Siebel Fix Pack 8.1.1.x releases apply to the current Fix Pack release. However, you must verify the availability, characteristics, and requirements of any Fix Pack releases, including Siebel Fix Pack 8.1.1.x releases. Installation tasks and requirements for all future releases are subject to change, and will be covered by updated documentation. For example, Siebel Fix Pack 8.1.1.8 introduces new requirements and supports new installation scenarios.

If you plan to install any additional Siebel language packs, then review “About Installing Languages” on page 21 before you install any Fix Pack.

The Siebel Fix Pack must be installed from an installation image you create using the Siebel Image Creator utility. This utility is described in version 8.1 of the Siebel Installation Guide for the operating system you are using. For more information, see “About Running Siebel Image Creator” on page 19.

For more information about stopping and restarting Siebel components, which is a required part of the Fix Pack installation process, see Siebel System Administration Guide. This guide is available on the latest version 8.1 Siebel Bookshelf. See also “Postinstallation Tasks for the Web Server” on page 30.

After you install version 8.1.1 and version 8.1.1.x, you can also install any applicable Quick Fix release on top of version 8.1.1.x. For more information, see “About Installing Siebel Quick Fix Releases” on page 22.

Related Topics“Installing the Siebel Fix Pack on Microsoft Windows” on page 22

“Installing the Siebel Fix Pack on UNIX” on page 26

“Uninstalling Siebel Fix Packs” on page 32



About Installing LanguagesThis topic is part of “Siebel Fix Pack Installation Overview” on page 16.

Include or add all languages you will require in your Siebel version 8.1.1 installation image (network image), which you create using the Siebel Image Creator utility. Then install the software with the languages you require.

NOTE: If you are installing Siebel Fix Pack 8.1.1.8 for Siebel Enterprise Server or Siebel Web Server Extension, then restrictions apply to adding languages. You must add the new languages using the version 8.1.1 installer and reinstall the existing version 8.1.1.x Siebel Fix Pack (through version 8.1.1.7) before you install version 8.1.1.8. You cannot add languages to an existing installation of version 8.1.1.8.

When you configure each installed Siebel Server and Siebel Web Server Extension, you also specify which installed languages you are deploying.

With the restrictions noted for version 8.1.1.8, you can add languages to an existing installation. Some postinstallation tasks are required in order to deploy a language you added after initial product installation and configuration:

■ If you add a language after you have configured an installed Siebel Server, then start the Siebel Server Configuration Wizard and run the configuration task Add Language Support for the Siebel Server. (It is not necessary to reconfigure the Siebel Server.)

■ If you add a language after you have configured an installed Siebel Web Server Extension (SWSE), then start the SWSE Configuration Wizard and run the configuration task Add Language Support for the SWSE Configuration. (It is not necessary to reconfigure the SWSE.)

After adding a language to your installed software, you must add the language to the Siebel Database, import Siebel Repository data into the database for this language, and run the MLOV (multilingual LOV) conversion utility. It is recommended to perform database-related tasks after installing applicable Fix Packs or other patch releases.

If you are not adding languages, then you only need to install the latest Siebel Fix Pack 8.1.1.x release, as described in this guide.

For detailed information about installing and deploying Siebel languages, see:

■ Siebel Installation Guide for the operating system you are using

■ Siebel Global Deployment Guide

■ Configuring Siebel Business Applications

■ Siebel System Requirements and Supported Platforms on Oracle Technology Network

See also “Postinstallation Tasks for Supporting Additional Languages” on page 31.



About Installing Siebel Quick Fix ReleasesThis topic is part of “Siebel Fix Pack Installation Overview” on page 16.

After installing version 8.1.1 and a Siebel Fix Pack 8.1.1.x release as described in this guide, you can also install any applicable Siebel Quick Fix releases on top of version 8.1.1.x. When you install a Quick Fix, installed languages might also be patched, depending on the content of the Quick Fix release.

NOTE: Installing Quick Fixes might entail restrictions about which subsequent Fix Packs can be installed.

For detailed information about a particular Quick Fix, see the documentation that is provided separately with the Quick Fix.

Related Topics“Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack” on page 10

Installing the Siebel Fix Pack on Microsoft WindowsThis topic is part of “Siebel Fix Pack Installation Instructions” on page 16.

Procedures for installing Siebel Fix Pack 8.1.1.x for products on Microsoft Windows are detailed in this topic. Follow these instructions to install each product over the existing base installation for the same product. Perform the steps that apply for the Fix Pack you are installing, in the general sequence presented here.

Before you install the Fix Pack, review all applicable information in “Siebel Fix Pack Installation Overview” on page 16.

The instructions generally assume that Fix Pack installers are started in GUI mode. Alternatively, the installers for server-based products can be started in unattended mode. In unattended mode, the Fix Pack installation runs silently.

NOTE: If you installed version 8.1.1 Siebel software using the Siebel FastTrack Wizard, then use the Fix Pack installers for Siebel Enterprise Server and Siebel Web Server Extension to patch any installed instances of these modules.

This topic has the following information:

■ “Installing the Fix Pack for Siebel Enterprise Server on Windows” on page 23

■ “Installing the Fix Pack for Siebel Web Server Extension on Windows” on page 24

■ “Installing the Fix Pack for Siebel Management Server on Windows” on page 24

■ “Installing the Fix Pack for Siebel Mobile Web Client or Siebel Tools on Windows” on page 25



Installing the Fix Pack for Siebel Enterprise Server on WindowsThis topic is part of “Installing the Siebel Fix Pack on Microsoft Windows” on page 22.

Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where a Siebel Enterprise Server component is installed, including Siebel Server, Siebel Gateway Name Server, and Database Configuration Utilities (formerly referred to as the Siebel Database Server).

The Fix Pack installer for Siebel Enterprise Server also patches any instance of Siebel Management Agent that was automatically installed with a Siebel Server you are patching.

NOTE: This procedure is for installing the Siebel Fix Pack release (maintenance release) onto an existing installation of version 8.1.1 or 8.1.1.x (through version 8.1.1.7). The version 8.1.1.8 installer you use might also allow you to perform a new installation, depending on how you created your Siebel network image for Siebel Enterprise Server. For information about creating the network image and about performing a new installation of version 8.1.1 with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using.

To install the Fix Pack for Siebel Enterprise Server components

1 Shut down the Siebel Business Applications product component to be updated. For example, stop the service for the Siebel Server or Siebel Gateway Name Server. Also shut down any running instances of the Siebel Server Manager (srvrmgr).

2 If you are patching an instance of Siebel Management Agent that was previously installed with a Siebel Server, then also stop the service for the Management Agent.

3 In Windows Explorer, navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For Siebel Enterprise Server, navigate to Siebel_Image\Windows\Server\Siebel_Enterprise_Server\Disk1\install, where:

■ Siebel_Image is the directory for your version-specific Siebel installation image, such as C:\Siebel_Install_Image\8.1.1.x.

4 Double-click setup.bat to start the Siebel Enterprise Server installer for version 8.1.1.8.

5 In the welcome screen, click Next.

6 Select Existing Installation and confirm the instance of version 8.1.1 or 8.1.1.x to patch, and then click Next.

7 In the Installation Details and Progress screen, click Install to complete the installation of version 8.1.1.8.

8 When the installer indicates that the software was successfully installed, click Exit.

9 Repeat these steps on each computer with a Siebel Enterprise Server component installation to be patched.

10 Restart all applicable Siebel Business Applications product components at the end of all Fix Pack or other patch release installation for server-based products.



Installing the Fix Pack for Siebel Web Server Extension on WindowsThis topic is part of “Installing the Siebel Fix Pack on Microsoft Windows” on page 22.

Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where Siebel Web Server Extension (SWSE) is installed.

Before you install any Fix Pack release for SWSE, see Siebel System Requirements and Supported Platforms on Oracle Technology Network and verify that the Web server version is correct for the Siebel Business Applications release. If you need to update the Web server, then do so before you install the Fix Pack for SWSE.

NOTE: This procedure is for installing the Siebel Fix Pack release (maintenance release) onto an existing installation of version 8.1.1 or 8.1.1.x (through version 8.1.1.7). The version 8.1.1.8 installer you use might also allow you to perform a new installation, depending on how you created your Siebel network image for Siebel Web Server Extension. For information about creating the network image and about performing a new installation of version 8.1.1 with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using.

To install the Fix Pack for Siebel Web Server Extension

1 Stop the Web server.

2 In Windows Explorer, navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For SWSE, navigate to Siebel_Image\Windows\Server\Siebel_Web_Server_Extension\Disk1\install, where:


3 Double-click setup.bat to start the SWSE installer for version 8.1.1.8.





8 Repeat these steps on each computer with an SWSE installation to be patched.

9 Restart the Web server at the end of all Fix Pack or other patch release installation for server-based products.

For more information, see “Postinstallation Tasks for the Web Server” on page 30.

Installing the Fix Pack for Siebel Management Server on WindowsThis topic is part of “Installing the Siebel Fix Pack on Microsoft Windows” on page 22.

Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where Siebel Management Server is installed.



After you install the Fix Pack for all instances of Siebel Server (which includes Management Agent), shut down the Siebel Management Server, and then install the Fix Pack for Management Server. After you restart Management Server, it automatically reconnects to each instance of Management Agent. Newly patched instances of Management Agent are not operational until Management Server has also been patched.

To install the Fix Pack for Siebel Management Server

1 Stop the Siebel Management Server service.

2 In Windows Explorer, navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For Siebel Management Server, navigate to Siebel_Image\Windows\Server\Siebel_Management_Server, where:


3 Double-click setup.exe to start the Siebel Management Server installer for version 8.1.1.x.


5 Select an instance of version 8.1.1 or 8.1.1.x to patch, from the list of detected Siebel installations, and then click Next.

6 Follow all prompts to complete the installation of version 8.1.1.x.

7 Restart the Siebel Management Server service.

8 Repeat these steps on each computer with a Siebel Management Server installation to be patched. (In most deployments, only one instance is installed.)

Installing the Fix Pack for Siebel Mobile Web Client or Siebel Tools on WindowsThis topic is part of “Installing the Siebel Fix Pack on Microsoft Windows” on page 22.

Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where Siebel Mobile Web Client or Siebel Tools is installed. (Most of the information for Siebel Mobile Web Client also applies to Siebel Developer Web Client.)

To install the Fix Pack for Siebel Mobile Web Client or Siebel Tools

1 Exit any Siebel software on the client computer where you are installing the Fix Pack.

NOTE: For a Siebel Mobile Web Client using the Siebel QuickStart feature, you must also exit the QuickStart agent, if it is running. To do this, right-click the QuickStart icon in the system tray, and then choose Exit. For more information about using Siebel QuickStart with the Mobile Web Client, see the Siebel Installation Guide for the operating system you are using.

2 In Windows Explorer, navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located:

■ For Siebel Mobile Web Client, navigate to Siebel_Image\Windows\Client\Siebel_Web_Client\Disk1\install.



■ For Siebel Tools, navigate to Siebel_Image\Windows\Client\Siebel_Tools\Disk1\install.

In these paths, Siebel_Image is the directory for your version-specific Siebel installation image, such as C:\Siebel_Install_Image\8.1.1.x.

3 Double-click setup.bat to start the Siebel client or Siebel Tools installer for version 8.1.1.x.

4 In the Select Oracle Home and Oracle Location screen, select an instance of version 8.1.1 or 8.1.1.x to patch, from the list of detected Siebel installations, and then click Next.

5 In the Installation Details and Progress screen, click Install to complete the installation of version 8.1.1.x.


7 Repeat these steps on each computer with an applicable Siebel client or Siebel Tools installation to be patched.

NOTE: The computer might require a restart at the end of the installation.

Installing the Siebel Fix Pack on UNIXThis topic is part of “Siebel Fix Pack Installation Instructions” on page 16.

Procedures for installing Siebel Fix Pack 8.1.1.x for products on supported UNIX and Linux platforms are detailed in this topic. Follow these instructions to install each product over the existing base installation for the same product. Perform the steps that apply for the Fix Pack you are installing, in the general sequence presented here.

Before you install the Fix Pack, review all applicable information in “Siebel Fix Pack Installation Overview” on page 16.

The instructions generally assume that Fix Pack installers are started in GUI mode. Alternatively, the installers for server-based products can be started in unattended mode. In unattended mode, the Fix Pack installation runs silently.

NOTE: Some Siebel Business Applications products can only be installed on Windows, such as Siebel Management Server, Siebel Mobile Web Client, or Siebel Tools. For more information, see “Installing the Siebel Fix Pack on Microsoft Windows” on page 22.

This topic has the following information:

■ “Installing the Fix Pack for Siebel Enterprise Server on UNIX” on page 26

■ “Installing the Fix Pack for Siebel Web Server Extension on UNIX” on page 28

Installing the Fix Pack for Siebel Enterprise Server on UNIXThis topic is part of “Installing the Siebel Fix Pack on UNIX” on page 26.

Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where a Siebel Enterprise Server component is installed, including Siebel Server, Siebel Gateway Name Server, and Database Configuration Utilities (formerly referred to as the Siebel Database Server).



The Fix Pack installer for Siebel Enterprise Server also patches any instance of Siebel Management Agent that was automatically installed with a Siebel Server you are patching.

NOTE: This procedure is for installing the Siebel Fix Pack release (maintenance release) onto an existing installation of version 8.1.1 or 8.1.1.x (through version 8.1.1.7). The version 8.1.1.8 installer you use might also allow you to perform a new installation, depending on how you created your Siebel network image for Siebel Enterprise Server. For information about creating the network image and about performing a new installation of version 8.1.1 with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using.

To install the Fix Pack for Siebel Enterprise Server components

1 Stop all running Siebel Servers by running the command stop_server on each applicable server computer. (See Siebel System Administration Guide for details on how to use this command.) Also shut down any running instances of the Siebel Server Manager (srvrmgr).

2 If you are patching an instance of Siebel Management Agent that was previously installed with a Siebel Server, then also stop the service for the Management Agent.

3 Unload libraries from the system cache by running the command reset_server all on each applicable server computer. (See Siebel System Administration Guide for details on how to use this command.)

4 Stop the Siebel Gateway Name Server by running the command stop_ns. (See Siebel System Administration Guide for details on how to use this command.)

5 (AIX only) Verify that the login ID performing the installation has permission to run slibclean by asking the administrator to change the permission as follows:

chmod 6555 /usr/sbin/slibclean

6 (AIX only) Execute slibclean, as follows:

/usr/sbin/slibclean

7 Open a new shell and navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For Siebel Enterprise Server, navigate to Siebel_Image/UNIX_OS/Server/Siebel_Enterprise_Server/Disk1/install, where:

■ Siebel_Image is the directory for your version-specific Siebel installation image, such as /Siebel_Install_Image/8.1.1.x.

■ UNIX_OS is your UNIX operating system, such as AIX, HPUX (HP-UX), Linux, or Solaris.

8 (HP-UX, Linux, or Oracle Solaris only) Enter the following command to start the Siebel Enterprise Server installer for version 8.1.1.8:

./runInstaller -oneclick

Go to Step 10 on page 28.

9 (AIX only) Enter the following command to start the Siebel Enterprise Server installer for version 8.1.1.8:

./runInstaller -oneclick -jreLoc JRE_directory

In this command, JRE_directory is the installation location of the JRE.







14 Repeat these steps on each computer with a Siebel Enterprise Server component installation to be patched.

15 Restart all applicable Siebel Business Applications product components at the end of all Fix Pack or other patch release installation for server-based products.

Installing the Fix Pack for Siebel Web Server Extension on UNIXThis topic is part of “Installing the Siebel Fix Pack on UNIX” on page 26.

Use the instructions that follow for installing Siebel Fix Pack 8.1.1.x on any computer where Siebel Web Server Extension (SWSE) is installed.

Before you install any Fix Pack for SWSE, see Siebel System Requirements and Supported Platforms on Oracle Technology Network and verify that the Web server version is correct for the Siebel Business Applications release. If you need to update the Web server, then do so before you install the Fix Pack for SWSE.

NOTE: This procedure is for installing the Siebel Fix Pack release (maintenance release) onto an existing installation of version 8.1.1 or 8.1.1.x (through version 8.1.1.7). The version 8.1.1.8 installer you use might also allow you to perform a new installation, depending on how you created your Siebel network image for Siebel Web Server Extension. For information about creating the network image and about performing a new installation of version 8.1.1 with version 8.1.1.8, see the Siebel Installation Guide for the operating system you are using.

To install the Fix Pack for Siebel Web Server Extension

1 Stop the Web server by running one of the following commands:

■ ompmnctl stopall - for Oracle HTTP Server (on AIX or supported Linux platforms)

■ stopapa – for other Apache-based Web servers (on AIX, HP-UX, or supported Linux platforms)

■ stop – for Oracle iPlanet Web Server (on Oracle Solaris)

2 Log on to the server using the Web server owner account.

3 (AIX only) Verify that the login ID performing the installation has permission to run slibclean by asking the administrator to change the permission as follows:

chmod 6555 /usr/sbin/slibclean

4 (AIX only) Execute slibclean, as follows:

/usr/sbin/slibclean



5 Open a new shell and navigate to the Siebel image location for version 8.1.1.x, and then to the directory where the installer is located. For SWSE, navigate to Siebel_Image/UNIX_OS/Server/Siebel_Web_Server_Extension/Disk1/install, where:

■ Siebel_Image is the directory for your version-specific Siebel installation image, such as /Siebel_Install_Image/8.1.1.x.

■ UNIX_OS is your UNIX operating system, such as AIX, HPUX (HP-UX), Linux, or Solaris.

6 (HP-UX, Linux, or Oracle Solaris only) Enter the following command to start the SWSE installer for version 8.1.1.8:

./runInstaller -oneclick

Go to Step 8 on page 29.

7 (AIX only) Enter the following command to start the SWSE installer for version 8.1.1.8:

./runInstaller -oneclick -jreLoc JRE_directory

In this command, JRE_directory is the installation location of the JRE.





12 Repeat these steps on each computer with an SWSE installation to be patched.

13 Restart the Web server at the end of all Fix Pack or other patch release installation for server-based products.

For more information, see “Postinstallation Tasks for the Web Server” on page 30.

Postinstallation Tasks for the Siebel ServerThis topic is part of “Siebel Fix Pack Installation Instructions” on page 16.

If you are using a security adapter, then you might need to update the value of the CRC parameter after installing Siebel Fix Pack 8.1.1.x. The value must reflect the checksum value applicable to the security adapter library file, such as a DLL file on Windows.

This task might be necessary if you previously determined to use checksum validation for your security adapter deployment, and set the value of the CRC parameter. If a Fix Pack you installed later included an updated security adapter library file, then the checksum validation will fail and Siebel Web Clients might not start, unless the value of the CRC parameter is updated.

For detailed information about this task, see the topic about configuring checksum validation in Siebel Security Guide.



Postinstallation Tasks for the Web ServerThis topic is part of “Siebel Fix Pack Installation Instructions” on page 16.

You must restart the Web server after you have finished installing Siebel Fix Pack 8.1.1.x on all server-based components: Siebel Server, Siebel Gateway Name Server, Siebel Web Server Extension (SWSE), and so on.

The restart is required because the Web server must be able to create a folder to contain static files required for the current version of the Siebel application (corresponding to the latest Fix Pack release). This folder is created as SWSE_ROOT/public/lang_code/build_number, where:

■ SWSE_ROOT is the location where the SWSE is installed

■ lang_code is each installed language (such as ENU for U.S. English)

■ build_number is the current build number of the installed Siebel software (the build number comes from the content of the base.txt file on the SWSE installation)

This folder and other folders are created on the first SWSE request after you install any Siebel Business Applications release. This folder is populated with static files copied from the Siebel Server directory SIEBSRVR_ROOT/webmaster/siebel_build. The contents of these folders are refreshed each time the Web server restarts, or when an administrator enters a Web update command in the browser. After a build-specific folder is created on the SWSE, folders representing earlier builds are no longer used.

For more information, see the Siebel Installation Guide for the operating system you are using and Siebel Security Guide, both on Siebel Bookshelf.

Failure to restart the Web server after installing the Fix Pack for Siebel Enterprise Server components and for the SWSE means the folders will not be created on the Web server, which causes the Siebel login screens to stop responding.

Postinstallation Tasks for High Interactivity ClientsThis topic is part of “Siebel Fix Pack Installation Instructions” on page 16.

After you install a new version of a Siebel application, including a Siebel Fix Pack, new versions of applicable ActiveX controls for the high interactivity client will be downloaded onto your users’ client computers when they run the Siebel application within the Internet Explorer browser. Alternatively, updated versions of the ActiveX controls you require can be predeployed to the client computers.

This behavior applies to Siebel Web Client (using high interactivity only), Mobile Web Client, and Developer Web Client.

For more information, see the browser configuration chapter in Siebel System Administration Guide.

After a new Siebel software version is installed, Java controls for the high interactivity client are also downloaded. If caching is enabled, then cached versions of these controls might need to be cleared on the client computer. To clear this data, choose Start, then Settings, then Control Panel, and then Java Plug-In. Click the Cache tab, and then click Reset.



After a new Siebel software version is installed, it is also recommended that users clear their browser cache. To do this in Internet Explorer, choose Tools, then Internet Options, and then choose Delete Files from the General tab.

For the minimum supported version of the Java Runtime Environment (JRE), see Siebel System Requirements and Supported Platforms on Oracle Technology Network. The JRE can be downloaded automatically to client computers, as described in Siebel System Administration Guide.

Postinstallation Tasks for Supporting Additional LanguagesThis topic is part of “Siebel Fix Pack Installation Instructions” on page 16.

If you are installing an additional language into an existing version 8.1.1.x installation, then review the information in this topic, in case it applies to you. For more information about adding languages, see “About Installing Languages” on page 21.

NOTE: If you are installing Siebel Fix Pack 8.1.1.8 for Siebel Enterprise Server or Siebel Web Server Extension, then restrictions apply to adding languages. You must add the new languages using the version 8.1.1 installer and reinstall the existing version 8.1.1.x Siebel Fix Pack (through version 8.1.1.7) before you install version 8.1.1.8. You cannot add languages to an existing installation of version 8.1.1.8.

Importing Locale-Specific Data into the RepositorySometimes it is necessary to update the text strings held in the repository for a particular language or for multiple languages. These text strings are held in the Symbolic String Model (SSM) table, and appear on-screen as labels for tabs, fields, and so on, across all Siebel Business Applications.

Updates might be needed either because a string has been incorrectly translated for a particular language or because installing a patch release has caused a new string or message to appear for all languages for which Oracle ships language packs for Siebel Business Applications.

NOTE: These instructions are provided for use with any releases to which they apply; they might not apply for any particular version 8.1.1.x release or language.

The following procedure uses the Locale Management Utility (LMU), which is part of Siebel Tools, to import an LMU file. An LMU file might contain strings in just one language or in multiple languages. When running the Locale Management Utility, you can choose to import only the strings for the languages you are actually using in your installation.

In the procedure, when you are prompted for the file to import, specify the name of the LMU file provided for the applicable language.

NOTE: Install any applicable Siebel Fix Pack before you run the Locale Management Utility.

For more information about using the Locale Management Utility, see Using Siebel Tools and Siebel Global Deployment Guide.



To import strings and other locale-specific attributes into the repository

1 In Siebel Tools, choose Tools, then Utilities, and then Locale Management.

The Locale Management Utility appears.

2 Select a source language and a target language.

The source language is the language of the locale-specific data in the LMU file you are importing. The target language is the Siebel language into which the strings will be imported.

3 Click the Import tab.

4 Enter the name of the LMU file from which you want to import locale-specific attributes.

You can also use the Browse button to find and select the file.

5 Specify whether you want to mark records in the repository with the Redo flag that have changed since the export occurred.

When the import occurs, the LMU compares the source language records in the repository with the source language records in the import file. If the records in the repository have changed since the export occurred, then they are marked with the Redo flag. This flag helps you identify records that might need to be retranslated.

6 Click Import.

7 After finishing, recompile the SRF file and restart the Application Object Manager component on the Siebel Server to see the results.

Uninstalling Siebel Fix PacksThis topic is part of “Siebel Fix Pack Installation Instructions” on page 16.

This topic describes how to uninstall Siebel Fix Pack 8.1.1.x releases for Microsoft Windows and for supported UNIX and Linux platforms.

In general, the uninstallation options for Siebel Fix Pack version 8.1.1.8 are as follows:

■ Uninstall the full installation (version 8.1.1 and version 8.1.1.8). If you installed version 8.1.1.8 as a new installation for Siebel Enterprise Server or Siebel Web Server Extension, you can use this option.

NOTE: The uninstaller programs described in this document include an option to perform a complete uninstallation of 8.1.1 and 8.1.1.8. Many requirements apply for a complete uninstallation, which are outside the scope of this document. For more information about performing a complete uninstallation, see the Siebel Installation Guide for the operating system you are using.

■ Uninstall the Siebel Fix Pack version 8.1.1.8 and revert to the previous version of the installed Siebel software: version 8.1.1 or a prior version 8.1.1.x release, such as version 8.1.1.7. If you installed version 8.1.1.8 as a new installation for Siebel Enterprise Server or Siebel Web Server Extension, you cannot use this option.



NOTE: This topic describes how to uninstall the current Siebel Fix Pack version 8.1.1.x (for which installation is described in “Installing the Siebel Fix Pack on Microsoft Windows” on page 22 or “Installing the Siebel Fix Pack on UNIX” on page 26). For uninstallation of a previous Siebel Fix Pack version 8.1.1.x (such as version 8.1.1.7), see the Siebel Maintenance Release Guide applicable to the version you are uninstalling.

CAUTION: Separate uninstallation of a Fix Pack is not supported for Siebel Mobile Web Client or Siebel Tools. Only the complete uninstallation option is possible for these modules.

Fix Pack uninstallation for modules not mentioned here is generally similar to what is described here.

This topic contains the following information:

■ “Scenarios for Uninstalling the Siebel Fix Pack” on page 33

■ “Instructions for Uninstalling the Siebel Fix Pack” on page 34

■ “Guidelines and Limitations for Siebel Fix Pack Uninstallation” on page 35

Scenarios for Uninstalling the Siebel Fix PackThis topic is part of “Uninstalling Siebel Fix Packs” on page 32.

In some circumstances, you might need to, or might choose to, uninstall the current Siebel Fix Pack version 8.1.1.x release and revert to the previous version of the installed Siebel software: version 8.1.1 or a prior version 8.1.1.x release. For example:

■ You might decide to uninstall an existing installed Siebel Fix Pack 8.1.1.x release before installing the current Fix Pack. For Siebel Enterprise Server and Siebel Web Server Extension, this option does not apply if you installed version 8.1.1.8 as a new full installation.

■ If issues are encountered in your deployment, then you might decide to uninstall an existing installed Siebel Fix Pack 8.1.1.x release and revert to version 8.1.1 or a prior version 8.1.1.x release. Subsequently, you might decide to install a lower-level Fix Pack. For Siebel Enterprise Server and Siebel Web Server Extension, this option does not apply if you installed version 8.1.1.8 as a new full installation.

NOTE: For uninstallation of a previous Siebel Fix Pack version 8.1.1.x (such as version 8.1.1.7), see the Siebel Maintenance Release Guide applicable to the version you are uninstalling.

CAUTION: If you revert to the version 8.1.1 base installation or to a prior version 8.1.1.x, then change request fixes and new functionality that were added in any Siebel Fix Pack 8.1.1.x release that was uninstalled are no longer available. You also need to take steps described later in this topic, under guidelines and limitations.

Related Topics“Enhancements and Updates in Version 8.1.1.8” on page 14

“Resolved Change Requests” on page 35



Instructions for Uninstalling the Siebel Fix PackThis topic is part of “Uninstalling Siebel Fix Packs” on page 32.

Follow the instructions in this topic to uninstall the installed Siebel Fix Pack 8.1.1.x release and revert to version 8.1.1 or a prior version 8.1.1.x release.

For more information about uninstalling Siebel base installations, see the Siebel Installation Guide for the operating system you are using.

When you installed version 8.1.1 as a new installation, you would have referred to the Siebel Installation Guide for the operating system you are using. After uninstalling version 8.1.1.8 and reverting to version 8.1.1 or a prior version 8.1.1.x release, the applicable version of the Siebel Installation Guide for the operating system you are using for your installed software is version 8.1, Rev. A, which can be found on My Oracle Support at Article ID 1461732.1. If applicable, see also the Siebel Maintenance Release Guide for a prior version 8.1.1.x release.

NOTE: The uninstaller programs described in this document include an option to perform a complete uninstallation of 8.1.1 and 8.1.1.8. Many requirements apply for a complete uninstallation, which are outside the scope of this document. For more information about performing a complete uninstallation, see the Siebel Installation Guide for the operating system you are using.

Uninstalling the Siebel Fix Pack for Siebel Enterprise Server or Siebel Web Server Extension on Microsoft WindowsUse these instructions for uninstalling the Siebel Fix Pack for Siebel Enterprise Server or Siebel Web Server Extension on Microsoft Windows.

To uninstall the Siebel Fix Pack on Microsoft Windows

1 Stop the services.

2 From a DOS prompt, navigate to the SIEBEL_ROOT\uninstall directory, such as C:\sba81\siebsrvr\uninstall or C:\sba81\SWEApp\uninstall.

3 Enter the following command to start the uninstaller for version 8.1.1.8:

uninstall

4 Choose the option to uninstall the Siebel Fix Pack.

5 When the uninstaller indicates that the software was successfully uninstalled, press Enter to exit.

6 Restart the services.

Uninstalling the Siebel Fix Pack for Siebel Enterprise Server or Siebel Web Server Extension on UNIX or LinuxUse these instructions for uninstalling the Siebel Fix Pack for Siebel Enterprise Server or Siebel Web Server Extension on supported UNIX or Linux platforms.

To uninstall the Siebel Fix Pack on UNIX or Linux

1 Stop the services.


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Resolved ChangeRequests

2 Open a new shell and navigate to the $SIEBEL_ROOT/uninstall directory, such as /export/home/siebel/siebsrvr/uninstall or /export/home/siebel/SWEApp/uninstall.

3 Enter the following command to start the Siebel Enterprise Server uninstaller for version 8.1.1.8:

./uninstall_ses

4 Enter the following command to start the SWSE uninstaller for version 8.1.1.8:

./uninstall_swse

5 Choose the option to uninstall the Siebel Fix Pack.

6 When the uninstaller indicates that the software was successfully uninstalled, press Enter to exit.

7 Restart the services.

Guidelines and Limitations for Siebel Fix Pack UninstallationThis topic is part of “Uninstalling Siebel Fix Packs” on page 32.

Note the following guidelines and limitations related to Siebel Fix Pack uninstallation for installed Siebel software:

■ Separate uninstallation of a Fix Pack is not supported for Siebel Mobile Web Client or Siebel Tools. Only the full uninstallation option is possible for these modules.

■ If a Fix Pack installation fails, then it is recommended that the administrator attempt to uninstall and then reinstall the Fix Pack. If the uninstaller for the Fix Pack is not available, then proceed with reinstalling the Fix Pack. If these steps are omitted, then future attempts to uninstall the Fix Pack might fail.

■ If you made any repository or configuration changes related to a Fix Pack you have installed, then, before you uninstall the Fix Pack, the repository or configuration must be restored to the state when the Fix Pack was first installed.

Resolved Change RequestsThe table in this topic provides a list of resolved bugs that are included in the Siebel 8.1.1.8 Fix Pack. Customers using version 8.1.1 or a prior Siebel Fix Pack 8.1.1.x (where applicable) should install the latest 8.1.1.x Fix Pack.

Unless specifically noted in the table, all known anomalies from the base version remain unresolved.

For each release, the resolved changes tables include the following columns:

■ Issues Addressed. The description of the issue.

■ Bug ID/Fix Request ID. The tracking number for the fix request associated to the product defect.

■ Base Bug ID/Change Request ID. The tracking number for the product defect associated with the fix request.

■ Subcomponent. The second-level categorization for the product defect.


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Resolved Bugs in the Siebel 8.1.1.8 Fix Pack

■ Special Instructions. A “Yes” in this column means that in order to incorporate the fix into your Siebel implementation, you must make some configuration changes to your Siebel repository file using Siebel Tools.

NOTE: If you have installed a Quick Fix, please review “Quick Fixes Included in the Siebel 8.1.1.8 Fix Pack” on page 10.

This section contains the following topics:

■ “Resolved Bugs in the Siebel 8.1.1.8 Fix Pack” on page 36

Resolved Bugs in the Siebel 8.1.1.8 Fix PackTable 4 lists the bugs that were resolved in the Siebel 8.1.1.8 Fix Pack.

Table 4. Resolved Bugs in the Siebel 8.1.1.8 Fix Pack

Issue Addressed Bug IDBase Bug ID Subcomponent

Special Instructions

Oracle Workforce SchedulingOWS Application

With Tills Assignment, the Replace function for Find/Replace is not working

12616031

When a linked activity is modified, creating a production database fails

12640353

Siebel Apps - Customer Order ManagementCustomizable Prod/Configurator

When a constraint and one value are used, required attributes still appear in red font

13260681 Runtime


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Resolved Bugs in theSiebel 8.1.1.8 Fix Pack

When the remote product configurator is used to create a bulk request to delete a child product, two order lines are created for the child product and both have the Delete action code

13900897 13813096 Runtime

Within version 8.1.1.6, the Dynamic Hide property is not working

13606356 Runtime

After users have installed ACR 499, ACR 500, or ACR 502, the smart part number is not updated

12770316 Saved Configurations

Data Administration

The ISS Authoring Import Export Service business service does not perform adequately

13035611 Data Validation

eCustomer

Improves the quality of ISS error messages

13516567 13516607 Error Messages

Within the eCustomer application, when users add an item to the shopping cart, they receive the following error message: The same values for ""VOD Name, VOD Type"" already exist. If would like to enter a new record, please ensure that the field values are unique. (SBL-DAT-0032)

13051195 Payment

Integrations

Within Administration > Product, the Release button is still enabled after a product is released

13423675 AIA

SWI product import fails when the product names contain an apostrophe

13100980 AIA






Within Payment lines, users encounter the SBL-SFS-00168 error message

12898554 12771506 Quote/Order Validation

The Sum Aggregate function within the Query method of VORD Projected Asset Cache cannot SUM values that are less than or equal to 1000

13019382 Quote/Order Validation

Pricing Mgmt

Pricing matrices are created with locale-specific values

13516047 Dynamic Matrices

Product Administration

Setting EligibilityDisplayMode = 2 does not prevent products from being displayed in Navigator

10538197 Eligibility & Compatibility

Attribute Enumerated Values do not show in the proper order in the Product UI

12430305 Product Attributes

Product Promotion

The Promotion Special Constraint message should not display when users click Validate

13346159 Administration

When users drill down on Product Promotions - Products, the Object Manager crashes


Promotions must have Aggregate Product Line definitions done by Primary Product Line


In the Solaris environment, users cannot migrate proportions that contain Slovak characters

13478390 API

PSP Engine






The PSP Clear Cache Button does not work as expected.

10530225 PSP Procedures Yes, see “Instructions for Bug 10530225” on page 84.

Rowsets are not built correctly 13396119 10538591 PSP Procedures

Rowsets are not built correctly 13396155 PSP Procedures

Quotes & Orders

Within Product Configurator, the Bulk Request - Modify functionality does not work properly

13112242 Asset Based Ordering

In both Bulk Activation and Bulk Modify, the Service Id specified in the Instances entity is copied to all child line items, but it should be mapped just to the Parent Line Item record


Bulk requests are only partially bulk requests for product constraints for relationships


There is no exception message generated when a constraint that a product is required in a relationship

12845301 11843810 Asset Based Ordering

The action code is incorrect in order line items and no exception is thrown


No exception is thrown when a bulk request violates a required rule


If the Attribute Value Display name and the Attribute Value information are different, the application throws an error message

13532201 12819954 Line Item Details

The Bulk Request process performs slowly

13111460 Orders






The Mandatory Asterisk should hide upon fulfilment of the required rule

13033612 Product Administration

BatchValidate fails to return an error code

12952636 12901587 Validation & Approval

The Compound Product Validation Engine (CPVE) cardinality rule does not behave correctly

11934240 11906190 Validation & Approval

Yes, see “Instructions for Bug 11934240” on page 85.

Siebel Data QualityData Quality

When users attempt to sequence merge two duplicate accounts from the Admin Data Quality screen, the following error occurs: ""No Records exist in current query (SBL-DAT-00468)"

13590762 10514588 Data Quality

When a record (Account, Contact, Address) has an apostrophe or a special character, the application does not recognize the special character

13065142 10578188 Data Quality Connector

With Informatica IIR 2.8.0.7, when running batch deduplication jobs, the "No free sessions available" error message appears

13355010 ODQ Connector

When users entry duplicate information in the Address Entry shuttle applet, they cannot leave the screen

13066832 Real-Time Address Validation

Candidate acquisition fails if a query expression has a trailing space character

13484170 13031440 Universal Connector






Siebel Apps - Field ServiceActivities

The Holiday API (Get Elapse) feature does not work as expected if the Working flag is set

11787745 Activities

Agreements

Incorrect recurring charges occur for Agreement line items

13387276 Agreements

Assets

Object Manager crashes when saving asset records

10545830 10544095 Assets

Field Service

The GetElapsedBusiness Time method does not return correct results when the Working flag is set to TRUE

12545615 Dispatch Board

The scroll bar does not work as expected in Dispatch Board

12871235 12865052 Dispatch Board

When the GenerateRccCharge method is invoked on the FS Agreement business service, the application hangs

13036997 Inventory

Sessions crash with call stack: RELEASE(), ~SSSTRING(), ~CSSBCVABSRESULT()

13771798 Appointment Booking

Siebel Apps - Handheld ClientHandheld Client

The Cancel button is enabled within credit notes that were created by voiding an invoice

13604362 CG App






Siebel Apps - MarketingMktg/Campaign Mgmt

Campaign wave launches with fax treatments fail

13602874 Campaign Processing

When the number of open cursors associated to the Campaign Manager business component is too large, the Object Manager crashes

12979547 Performance

When users verify and preview templates, a marketing-related URL error occurs

13403726 Templates - Campaign

Mktg/Email Marketing

When users use the "Verify and Preview" functionality, the Siebel Marketing Object Manager crashes

13355919 Email Editor

Mktg/Leads

When users reject or retire a lead within a non-ENU version of the application, an error message appears

13332818 Lead Processing Yes, see “Instructions for Bug 13332818” on page 88

When users move from a detail view to a list view, the lead record loses focus

12534758 Lead UI

Siebel Apps - Multichannel TechnologiesAssignment Manager

Assignment Manager remains unavailable after the database recovers from an outage

12910283 Batch Assignment






After the Assignment Server is restarted, interactive assignment functionality fails when IgnoreCache is set to True

13547413 11939972 Interactive Assignment

Assignment Manager compares Row_id with the name for the default position

11864182 10502421 Server Processes

WMA for Assignment Manager crashes with the SBL-GEN-03006:DICCOLVALSET error message

13382888 Server Processes

Communications Server

Outbound requests that contain template attachments do not perform well

13817404 Outbound Communication - Email

Users cannot attach the same piece of literature to two emails

10580157 10578570 Outbound Communication - Email

Emails are sent to a contact's email address instead of a SMS being sent to the mobile device address

13369475 WLS MSG - Mobile Screen

“Re:” is appended to an email’s Subject field every time a message is replied to

10600126 10597187 Workflow Integration

CTI

After URLSession has been set, the CTI toolbar is inactive in embedded browsers

13342948 12883310 Client

In version 8.1.1.7, when users log into the same Siebel session that they have logged into previously, the CTI toolbar is disabled

13476580 Client

Multiple Internet Explorer 8 windows can be used for the same Siebel user session, which causes the application to hang

13425278 Client






When Test Automation is enabled, the Siebel Communications Toolbar and its internal objects within the toolbar are not identified by QTP (Quick Test Pro)

13813805 Client

When users terminate the Object Manager processes or restart the Siebel Server, the error message log contains a huge number of error messages

10555553 Client

The Transfer to Workgroup list is empty

13415460 12876456 Custom Drivers

The Object Manager crashes when users log out

12895266 Server

Email

Within the Comm Inbound Item form applet, the record count changes if users navigate through the screen

13609406 Email

The Reply and Reply to All buttons are enabled but they do not perform as expected

13544296 Email

In version 8.1.1.7, when users reply to an email and add literature, the SBL-DAT-00322 error message appears

13513533 Error Messages

An extra space is added if the subject line is greater than or equal to 68 characters

11803559 Send Email

Email Response

The Attachment flag does not work for forwarded emails

13520536 Email Response View

The ORA-01000: Maximum Open Cursors Exceeded error message appears







Within the Inbound Item list view, some search specifications are missing from the QBE


User preferences remain on the same view after clicking Send does not work


Poor performance occurs when sending emails

13370972 Outbound Email

PRM Partner Manager

Partner Locator does not list the correct list of partners under certain specific conditions

10595967 10593511 Partner Admin

Within the Program Eligibility view, the application hangs when users add a partner list

10602714 10601001 Partner Programs Screen

PRM Partner Portal

Within the Partner Programs screen, when users click Apply, the SmartScript does not launch

10602630 10602615 Partner Profile

Siebel Apps - SalesForecasts

The Forecast record loses focus during forecast generation for indirect forecasts

12951550 Forecasts

When the Forecast 2000--Forecast Analysis view is recompiled, an error message appears

13489837 Forecasts

When users drill down on a new forecast, a different record displays

10569618 10514594 Forecasts






Siebel Apps - Search & Knowledge ManagementSearch - Oracle SES

When Siebel Search has been installed and ACR 439 has been applied, when users select the 'Require login for public and secure content' option and click Apply, they receive the ""HTTP Request error during 'Submitting Data Send HTTP request': 'Status code"" error message

12335519 10600353 Core Oracle SES

Basic search functionality does not work with Oracle Secure Enterprise Search 11.1.2

13523665 Indexing

Search Center opens on the right side of the screen when it has been configured to open on the left side of the screen

10599333 10599328 Results UI

The "Refine your search using the keywords found in the results" option does not work correctly

12666248 Results UI

Smart Answer

Feedback does not process an email's subject

13825861 Smart Answer

The No Training Category option is not respected

13703474 Smart Answer

Siebel Apps - Self Svc: eCustomereCustomer - Common

Users encounter an error when trying to retrieve their password

13466607 10588079 Login/Registration

Siebel Apps - Service






Removes the dependency of custdbrdsvc.h from swecustdbrd.cpp.

13560464 Customer Dashboard

After SADMIN submits a time off request script and then clicks OK in the confirmation dialog box, the application crashes

13834556 10585949 SmartScript

Siebel Apps - Territory ManagementTerritory Management - Sales

Territory quota rollup calculation is not correct

13610223 11831748 Territory Management

Rolled-up quotas combine quota amounts for both active and inactive (expired) alignments

11831748 Territory Management

Users are not allowed to create multiple account level quotas for the same account


Alignments created by a user with UK/GMT timezone will remain stuck in `Scheduled` status

10535579 10534640 Territory Management

When users navigate from the Home Page inbox to the Territory Alignments view, no records display


Territory alignment must be run by the user who is the primary for the Siebel Administrator position


Siebel Apps - UCMUniversal Customer Master






When running a batch process, a full table scan occurs on S_CIF_CON_MAP

13596290 UCM Batch Process

Siebel CalendarCalendar UI

Appointments that are created in the Quick Add mode have the wrong appointment duration

13799723

Calendar Tooltip data is shown in MM/DD/YY format for the FRA application

13595330


13624152 13595330


10406703

In the Italian version of the application, hour values are not displayed in the LS Pharma HI Activity Calendar view

13002267

Managers can see calendars for users who are not on their team

13323284

When the wrong value is entered in a pick applet, a SWE-related error message appears

13882921

Drag-and-drop misplaces appointments

10581814 10510369

Recurring Meetings

When users modify a repeating activity, the application hangs

13681268 Recurring Meetings

Siebel Communications & EnergyEntitlements






A full table scan on S_ENTLMNT_ITEM- query has no bind values

13695059

Integrations

Auto-asset of products does not occur properly and no records appear within Assets

13418751

Messages

Improves the quality of error messages

12347271

Order Management

When a second conflict occurs, the Proceed button is disabled

12533800

Siebel Core - AccessibilityGeneric

Within the ERM portal, the LOV values are missing for new service requests

13339479

Siebel Core - Client ComponentsSmartScript

The Siebel Mobile Web Client crashes when trying to export a SmartScript

13494254 Import/Export

Executing 'admpkgr generate' with ADM Datatype as 'Organization' and 'Position' yields error messages

10572782 Data Types

Siebel Core - EAIIntegration - Transports






JMS QUEUE / RECEIVEDISPATCHSEND / EMPTYRESPONSE

12539557 10577217 JMS

The SAP BAPI receiver fails to start

13840912 JMS

Workflow Process Manager does not reconnect to JMS AQ after Fusion Middleware is restarted

10606416 10605560 JMS

Integration Business Services

The EAI Siebel Adapter delete function leaves behind orphan records

13332367 EAI Siebel Adapter

Improves the quality of the technical content of EAI error messages


Improves the quality of EAI error messages


Enables parameterization of XML file references

13717237 10566911 XML Converters

ACR 499: When a bulk request that has more than one instance (for example, two different Service Id's) is submitted, the generated order has only one line item created for the last Service Id, but one line item per instance should be generated

13364633 EBC

Integration object cardinality enforcement is not optional

13464080 13064766 Object Interfaces

Java Integration

Improves the quality of error messages for Facility JCA


ACR 750: Removes the validation check for the Hierarchy type when the parameter is of the None type

13474757 Java Data Bean






ACR 750: The XSD wizard freezes when it tries to load the PDS Quote base integration object


ACR 750: Corrects the HELPIDS for online documentation in JDeveloper


ACR 750: Errors logged for invalid pagesize are not correct for REST

13422269 Resource Adapter

ACR 750: Incorrect logging information is recorded when an account with an attachment is inserted


ACR 750: RA deployed for a second time do not have a log file location in RA.xml


ACR 750: Req/Response details are not logged in the RA log for INBOUND, EJB, RES


ACR 750: Changes the label name in the Specify Deployed RA Details screen

13322371 REST Operations

When ASP.NET Client is posting, the SBL-JCA error message occurs sporadically

13081699 REST Operations

SAI: Throughput does not scale in Insert, Update, and Query scenarios runs

13793393 Inbound

Siebel Core - EIM/DatabaseDatabase

On Windows 7/IBM DB2 390 with the version 9.7 client, the application crashes when an account record is deleted

13537678 Connector

Campaign loading freezes in an In Progress status

13472740 MS SQL Server






Campaign loading freezes in an In Progress status

13564884 13472740 MS SQL Server

The dbeng9.lic file is missing from the Management Server, and this causes the Management Server to crash

13707765 ODBC

With Microsoft Windows 7, users cannot launch SiebSync as a different user than the existing user in DBENG9.exe

13522313 13397217 ODBC

The local database template (sse_utf8.dbf) is corrupted during synchronization, and the local database is corrupted because dbeng9 crashes

12815095 ODBC

Enhances the Bind Peek with Double Hard Parse feature

12432455 10596842 Oracle

When users update from MSSQL 2005 to MSSQL 2008, the synchronization converts long fields from varchar (max) to text

13730121 12530650 Utilities

Siebel Core - Handheld SyncHandheld Sync

Batch Sync should download the database only when an extract has occurred

13713006 13011548 Session Admin

RML file creation is slow across the network

13261084 12941371 Settings Admin

Siebel Core - PIM IntegrationSSSE

The Projects_to_Lock.txt file is missing two entries

13585165 13096593 Administration






The SSSE_Exchange2K10_PermissionsPS1 file is missing within SIEBSRVER/BIN


For Microsoft Exchange 2007 users, sync does not occur if the Microsoft Exchange 2010 server is in the same domain


Customization does not work for the Birth Date field

11849158 Business Contacts

When a business contact is deleted from Microsoft Exchange, the sync flag is not removed

10477924 Business Contacts

Declined invitees are removed from the Tracking tab within Microsoft Outlook

12765546 Calendar

SSSE fails to sync Microsoft Exchange 2003 users when the service user mailbox is on the Microsoft Exchange 2010 server

13447750 Exchange Connector

In the Contact Detail view, the Add to Sync list does not add the selected contact to the sync list and does not return to the same Contact Detail view

13442460 13441858 Performance

UpdateItem sporadically fails for meetings with no invitees

13795020 Sync API

Comments entered for an activity are synched to the Siebel application in HTML

13441469 Tasks

Siebel Core - Server BizLogic RulesConfig - Rules

Haley module priorities do not work

10589354 10589353 Rules - Engine

Config - Scripting






Application-level functions using WITH statements fail

13364807 ST Engine

The Eval() method does not work after users upgrade to version 8.1.1.5

13462880 ST Engine

RaiseErrorText fails when a call to a custom application-level function is made

13800697 ST Engine

When the local database is in read-only mode, the Siebel client crashes with scripting errors

13248087 T Engine

The General Declarations section of a business service executes only once

12419742 T Engine

If a queried-for business component is scripted, query performance degrades over time

13591314 T Engine

Integration - Scripting

The EAI Siebel adapter crashes when exiting a script

13451480 10590355 New eScript Engine

Siebel Core - Biz Logic WFBusiness Process Framework

Users are able to modify screens for active iHelp

10579467 10529005 Task Activation

After a record is deleted in the Screens view tab, the Undo Record option in the applet-level menu is disabled

10579463 10493594 Task Activation

Sub-workflows in loops do not release open cursors

13359098 Task Controller

Products with Attribute pick applets only work in eConfigurator in the task-based UI if the Task Transaction property is set to FALSE

13112438 12962763 Task Execution






A crash occurs when a transient business component is updated in the task-based UI

13395995 Transient BusComp

Config - Rules

Cannot use IN or NOT IN operators on MLOV fields for workflow policies

13098004 10464529 Workflow Policies

When users publish or activate a workflow, a validation error displays

10605210 Workflow Process Error Message

The preferred sequence of inputs for SiebelMessage in workflows and business services is not maintained

13444617 Workflow Process Execution

The Today function does not retrieve the correct date format in workflows


Workflow designer conditions cannot be specified for user-defined exceptions


Workflows are renamed while performing a Publish/Activate operation


In workflow processes, passing child property sets to business services does not work when there are several levels


Siebel Core - Server Infrastructure Security

LDAP authentication fails while adding the type to the Credentials attribute

12938441 Data Encryption

Server Infrastructure






SARMANALYZER.exe does not support Chinese characters

13115934 SARM.

In version 8.1.1.x, the Make Clean-All operation does not happen for the Core\COM\Siebel folder

13914730 13906934 Server Manager-GUI

Object Manager reconfiguration fails on a second attempt

12547723 Server Manager-GUI

After ACR 750 has been applied, when users launch JDev and deploy an RA, the deployment fails with an error message

13906925 Server Manager-GUI

The Gentrig component does not work in version 8.1.1.7

13526853 Server Requests

The Gateway Server crashes during startup

13855747 Siebsrvr and Shells

The Server Tables Cleanup component crashes when Siebel Server is started

13547895 13537678 Siebsrvr and Shells

Client requests cause the web server to hang

13648977 Siebsrvr and Shells

The Admin Notify functionality does not work as expected


The Siebel Gateway Server cannot connect to the database


The Admin Role Name parameter cannot be changed


The List Active Tasks operation returns zero rows on HP-UX when the number of tasks is greater than 25


When the Gateway Server is stopped using stop_ns, the core file is created under $SIEBEL_GATEWAY_ROOT instead of being created under $SIEBEL_GATEWAY_ROOT/bin







The siebns.dat file is not updated with the Fix Pack version


In version 8.1.1.7, after Siebel Web Server Extension has been installed, users cannot launch URLs

13436160 SISNAPI & Network Infrastructure

Gateway Server consumes high CPU

12561457 SISNAPI & Network Infrastructure

Siebel Core - Server OM FrwksBusiness Process Framework

When frequent S_USER and S_PARTY updates occur, a loss of database services occurs

13583772 Task Transaction: Updates

M-LOV

Primary Function Space is not displayed within the Line Items view

11737149 M-LOV

Object Manager

SIEBEL_MODIFICATION_NUM is increased when no update has occurred

13424655 Business Components

Blank records occur in the Forecast Details applet

10601309 10592567 Business Components

Disables the functionality associated with CR 12-1JHFG2M


Removes Change Request 12-XMG50B from the Fix Pack to resolve a performance degradation issue


Removes the version number from the login page

13895725 Other

Security






Shared credential users must have the Siebel Administrator responsibility for Server Manager to work

10559906 12629061 Database Authentication

Adds the vendor detect string for Sun DSEE 6.3.x

13072390 13072369 LDAP Security Adapter

When an application object manager with a custom security adapter is used, Server Admin views are not accessible

12629061 10606200 Security Adapter SDK

Siebel Core - ToolsConfig - Repository

Within version 8.1.1 of Siebel Tools, the Format menu option is missing

10559498 Tools User Interface

Config - Scripting

An issue occurs with new Date("") if a null value is passed to the date function

13514232 Script Assist

Siebel Core - UIFAX/HI Web UI

The Show More and Show Less buttons do not reflect the correct data views

12711955 ActiveX Controls

When using a symbolic link in the same view frame, the Microsoft Internet Explorer Back button does not work


The Associate applet becomes read-only when users click on it


When users open a pick applet within eConfigurator or in any home page, one of the following two issues occurs: the correct popup window appears but with a very large size, or a 404 "not found" popup window appears

13598412 13541673 ActiveX Controls






The QTP ProcessKeyboardAccelerator function does not work properly


Within Administration - Group > Position > Skill, the Skills view does not display correctly after an upgrade


Queries within the home page perform slowly


Users are unable to add new records (such as opportunities or accounts) from the Siebel UI


In Standard Interactivity Plus mode, when users press the TAB key to navigate through the application, they receive the following error message: Cannot locate record within view: Service Contact Detail View applet: Service Request List Applet.(SBL-UIF-00269) An end of file error has occurred. Please continue or ask your system administrator to check your application.


Entering data on calendar and clicking BACK causes script error


Anonymous users can access the user preference file


With Internet Explorer 7, when users select a record on the Employee Type picklist and press the Enter key, the cursor moves to the previous field

10560039 10556713 Toolbar, Menus, Keyboard

Closing a window with the X causes a new anonymous session to start


Clicking on Find within the Search applet does not always work







Calculator OK and Cancel button labels show as "??" for language CHS


The New file button is disabled if SAF files are owned by a different operating system user

10578099 10569237 Web Client Auto Server

Portal Framework

If users include a double-quote (") character in a symbolic URL argument, and a PostRequest command

10556306 10551900 Bookmarks/URLs

When users open and then close the Find applet and then enter a symbolic URL with the Iframe SSO type, the application navigates back to the previous link


Using symbolic URLs causes two windows to appear in high-interactivity mode


When a user's password has expired and they try to log into the application, they receive a "server busy" error message

12966563 Data Format

Removes the version number from the Help - About Siebel page

13699000 Other

When users toggle between screens, the screens do not display properly

10540975 10508954 Other

The F9 functions do not function properly, which causes the system to hang, and users must restart

10585278 10583376 Other

After users apply a QF for displaying custom buttons, the F9 functionality no longer works

10593589 10592322 Other






Closing a session window by clicking the X does not release the Object Manager in an SSO environment

10567549 10538192 Single Sign On

When SSO token expiry occurs, the Internet Explorer screen refreshes

10568984 10567871 Single Sign On

SI Web UI

Users are unable to update attachments

10596345 10572094 Attachments

When users attach an attachment using drag and drop, an additional error message appears

10589310 10586151 Attachments

Users are unable to upload attachments that are larger than 100 KB

10544118 10493696 Attachments

Field controls do not work if the applet has a browser script

10534813 12915998 Controls

With Internet Explorer 7, after users press CTRL+D to delete a record, they cannot use CTRL+D again

10562239 10560504 Controls

Values set for read-only radio buttons are not shown

10580197 10561037 Controls

CSSSWEFrameAlarmListSch applet class does not allow the CanInvoke applet user property to function t

10594364 10590075 Controls

On Microsoft Internet Explorer 7, when users pass the mouse over a list applet, the window disappears

10593988 Controls

After version 8.0.0.12 has been installed, the HTML property on applets does not work properly

13697689 13528123 Layout and Rendering

Importing an edited contact from a file does not associate the contact to the same account

13444681 Layout and Rendering






After 7.7.2.9 QF0902 has been applied, picklists show up blank, and Internet Explorer 7 hangs


After QF0593 has been applied, within Siebel Public Sector, when users open an associate or pick app


After users perform a query, associated list applets revert to displaying as list applets


User Preferences: TAB Layout not reflected in UI after the *.spf file has been deleted


Columns Displayed Order not working in Forecasting List Applet


Within the Quote or Sales Order screen, when users drill down on Quote Number or Quote Name, the view sequence for Catalog is not the same as it was in previous versions of the application


The Access View drop-down list displays one extra transparent line


Within the Opportunities screen, when users click New, press the Tab key to navigate to the Revenue field and click the Pick Account button, they receive the following error message: "You have unsaved changes on Opportunities. Continue?"


A memory leak occurs during an EAI query scenario on version 8.1.1.7

13740988 Others

Removes the Access Data Sources Across Domains validation

12669859 12533100 Popups






Detail applets do not open when the control is read-only

10557487 Popups

When users add a product record to the Product applet by clicking CTRL+N, the Product pick applet displays but the application hangs

10569887 10569302 Popups

With Microsoft Explorer 7 running on Microsoft Vista, when users consecutively open two applets, the application hangs

10587455 10584436 Popups

After users change the view context (navigating between screens), querying does not work

10556174 10554291 Queries

Default PDQ does not fire when iHelp navigates to a page

10582937 10573219 Queries

When users execute an empty query or query for a record that does not exist, the application does not run a query

10579643 10578222 Queries

When users click the Query button, the focus remains on the menu bar instead of moving to the first column on the query list

10582655 10579617 Queries

Siebel Row IDs are vulnerable to attack in HTTP message body

10592264 10592261 STD:Javascript

The Applet_Load event fires twice

12652500 STD:Javascript

When a new mode is defined, it causes the SetLabelProperty script command to fail when executed for the second time


Browser script in the Application_PreInvokeMethod results in a browser hang







When there is a simple "alert" statement on the Application_PreInvoke method browser script, the script does not execute and no alert message displays


When the RaiseErrorText method is invoked, the "Error connecting to the server" error message displays above the toolbar area


After a task is invoked, the current record focus is not restored

12960015 Task Based UI

When a TBUI Task step triggers an error condition, clicking the Back button does not always cause a task to resume

10587947 10586415 Task Based UI

A task initiation error occurs 10602133 10600541 Task Based UI

With the Task Pane open, the number of GDI handles for Internet Explorer keeps increasing, and performance degrades

10603563 10601791 Task Based UI

Session hijacking can occur with URL- based session IDs

10528312 UI Behavior

Within Internet Explorer, when users refresh views that contain an ampersand (&) in the view name, the application crashes


When an applet has Auto Query Mode set to New Query, the context is lost after multiple drilldowns


The Field Read Only Field business component user property does not work on Attachments business components

10534912 10500527 UI Behavior

With Internet Explorer 8, MVG form applets do not close

12997874 11742018 UI Behavior






The Contact form applet does not display the applet title

11883237 11828698 UI Behavior

CTI AddField does not work properly

10595061 10594923 UI Behavior

The Detail Category tab loses focus when users navigate to details views other than the default view


Within User Preferences > Tab Layout view, sorting only works for the first ten records


The State field is exposed in the Query applet web template but is missing from the base applet

10578315 10575801 UI Behavior

When users drill down on a searched applet, a new window appears with details of the record, but a blank window also appears

10594824 10579166 UI Behavior

If users enter invalid data into a picklist field, the application hangs

10581925 10580666 UI Behavior

The Advanced Search dialog box does not appear during the first inbound call

10584582 13786566 UI Behavior

Print/Print Preview of HTML based inbound emails results in HTML Code rather than email body

12690518 12357473 UI Behavior

Personalization rules do not prevent views from being visible

10603140 10597291 UI Behavior

Attachment text is changed when sending mail with the Microsoft Outlook client

10600423 10600033 UI Behavior

Calendar popup windows do not retain the original values in standard-interactivity mode







Siebel Core - Unix/WindowsPlatform Support

ACR 698: Certifies IBM AIX 7.1 13063733

Siebel Server startup fails intermittently when AIX micropartitioning (shared lpar) is used

13363538 10558722 AIX6L v6.1

Memory-based recycling does not work on the Linux platform

13528451 10513222 Oracle Enterprise Linux 5

Siebel Core - z SeriesDatabase

When SQL is generated in UTLDB390, a DDLIMP exception occurs

13740807 IBM DB2/390

The genstorage.pl and genstorage.exe files do not properly calculate the row length of an IBM DB2 UDB or z/OS table

13688591 IBM DB2/390

On IBM DB2 z/OS, triggers are always dropped and created by DDLSYNC

13255533 IBM DB2/390

On IBM DB2390, users cannot apply changes for Siebel Tools

12719032 IBM DB2/390

The "ODBC error 00000 in ReadingTriggers" error message occurs when running the dbchck utility

10532442 IBM DB2/390

The Sync Schema operation fails 10599407 IBM DB2/390

When repository changes are made through SIF files and the DDL is applied to the changed tables, an error message occurs

10602908 IBM DB2/390

Upgrade






When calculating the size of the column, MS_IDENT is ignored (9 bytes)

12372515 390 Database

Provides print statistics for IBM DB2/390 storage extracts

13258039 390 Database

The STRGXTRCT utility generates a full complement of indexes on tables

13438889 390 Database

Unload jobs truncates column lengths

10516359 10512466 390 Database

The storage_p_e.ctl template includes objects defined on BP1 (hardcoded)

10535632 10530195 390 Database

When the storage.ctl file is extracted, the parameter functions with the IndexBase type contain =<NULL> instead of a trigger definition

10530269 390 Database

Siebel CRM Integration to Oracle Realtime SchedulerSiebel Components

The Slot group is mandatory, but it should not be

13537389 ABS - Book, Confirm, Cancel

Siebel DocumentsDocuments

Changes to merged docs are lost when the file is over 500 KB

13402209 Correspondence

Popups for Correspondence templates do not work correctly

13012434 12834503 Correspondence

Siebel Engineering - Installer






Install- Client

The Mobile Web Client fails to launch and displays the "Error: Versions of installed components do not match" error message

13590436 Dedicated_Client

Siebel Financial ServicesApplications

Within the Finance Application screen, the view navigation option behaves abnormally

13059879

Siebel Life SciencesPharma Mobile Sales

The navigation thread bar is missing in the Call Execution view

13581768 Account Contacts

Reports - BIP Applications

BIP: Sample Transaction reports do not display data based on applet search specifications

13843678 10556799

Sample Transactions BI Publisher reports do not use applet search specifications

10556799 10551559

In the Pharma Sample Transfer Out report, the Transfer By/Owner fields do not populate the corresponding values

10551780

Corrects a spelling error in the Pharma Order Detail report

10551785

Corrects a spelling error in the Pharma Order Summary report

10553437

Site Management






ACR 839: The response updated in the <AddressId> field is not correct

13773659

Subjects

Enrolling a subject twice resets the Minimum and Maximum Due Date fields

13711567 13539630

Non-applicable visits are not deleted

13691589

Siebel LoyaltyMember Administration

Enhanced Bulk Member Admin actions fail when executed on loads

13838195 13626523

Errors occur when saving products for accrual transactions

13566429

The Loyalty Object Manager crashes when it is executed from a script

13392899

Member Portal

When an order is confirmed from eLoyalty, the redemption bundled product throws an error message

13576850

Within eLoyalty, when users click the Confirm Order button after Redemption with Loan has been set up, the receive an error message

13576833

Promotions

When users copy a record using CTRL+B in promotion lists, promotion form applets, or promotion rule applets, they receive an error message

13434793






After users create actions for promotions and then select Assign Voucher, they receive an error message

13434818

Override rules actions are not applied when promotion enrollment is performed from web services

13577940

The Loyalty Realtime Engine crashes while processing buckets

10583154

Redemptions

During engine processing, redundant business components and DB hint SQLs execute

12664331 12369538

The GetRedemptionRefund web service shows only USD for any currency code

13577578

Loyalty Engine allows over-redemptions of accrual items, which results in negative values

13005477 Yes, see “Instructions for Bug 13005477” on page 88.

The ProcessReissueQuote web service throws an error when reissuing vouchers

13577639

When the redemption GetPrice operation is launched from a web service, it does not return the discounted amount in the XML output

13499931 13475136

When an Assign Voucher action is performed for a promotion, redemption fails

13625993

Transaction Engine

Promotion attributes with two different loyalty transactions with the same order number cannot be updated

13566584






Siebel Public SectorDiseases/Medications

In standard-interactivity mode, when users drill down on the Availability field within the Inventory Level view > Medication screen, a session warning occurs

13531348 13456680

Incidents

When an incident source is modified, the contact is deleted from the incident

13030497 12909975

When an incident is copied, the incident source does not show up under Contacts

13030453 12928623

When users create an incident and add a contact to it, a new record is not created in the intersection-contact table

13030490 12910005

The incident source does not populate the Incidents > Contacts view

12704712

Section 508/Accessibility

Drop-down (SELECT) elements do not have HTML TITLE specified

10600991 10596761 Accessibility

Siebel ReportsReports BI Publisher - App

The eHospitality Object Manager experiences a memory leak when running Account Detail reports


Users are unable to upload templates

13638691






Calendar reports do not retain the view context

12722574

Inbound web services do not work with Business Intelligence Publisher version 10.1.3.4.2

13432142

Reports BI Publisher - Infra

Provides the ability to hide the Reports icon

13091558 Connector

ACR 633: Removes the requirement for WebClientSiteDir to point the IIS web folder

12391934 Connector

Errors occur when running BI Publisher monthly reports with predefined queries

12799726 Connector

Removes user credentials from the BIPDataService and dataservice.wsdl files

13071980 12557159 Connector

Changes the popup window size for the Report Timeout messages

13034455 Connector

Detail child applet queries are not applied to report generation

13345310 Connector

The Parameter button is not disabled once a report has been scheduled

13423723 Connector

When running calendar reports, an error occurs when writing to the Bookmark field

13571307 13654226 Connector

Includes a method on the Report business service to enable reports that are submitted using a business service to be automatically sent to a printer (for printing) that has been defined on the BI Publisher server

12627594 Connector






For non-ENU languages, the labels are missing for custom names on the Report Output dialog box

13363693 Connector

The My BI Publisher Reports menu label is incorrect

13603930 13570979 Connector

The Parameter Report dialog box is suppressed and a report is not generated

13571428 13440558 Connector

The Parameters button on the Schedule applet should be disabled for non-parameter templates

13423714 12391934 Connector

A regression occurs with the Siebel Security endpoint in BI Publisher 10.1.3.4.2

13475346 13735895 Connector

Fixes an error in the successful upload message

13362818 Connector

Removes hard-coded values from the Import.bat file within the \REPPATCH\BIP_8117FP\Repository folder

13468220 Connector

Removes UI fields from the Template applet

13528628 Connector

Parameter values are not retained when users click the Parameters button within the same session

13423813 Connector

Within Admin-Business Service > Simulator, when users do not provide ReportOutputID within Input Arguments, and then they click Run, no error message displays

13423484 Connector

Hard-codes the Siebel username and password in the end-point URL

13493971 13475346 Connector






When a report is scheduled through the simulator using the WEBDEV delivery channel option, the report is not scheduled and there is no WEBDEV-related processing on the BI Publisher side

13450949 12627594 Connector

When reports with parameters are generated using the default output type, an error message displays


Provides German translations for My Publisher Reports


User messages are not translated when the XMLP_DEVELOPER responsibility is given to users


Improves Siebel Reports error message quality


Siebel Server RemoteRemote

An error occurs when users scroll through the Trickle Sync view

13701134 10496859 Admin Views

After version 8.1.1.6 has been applied, conflict cannot extend the ORG_PRDINT_ID updation in S_STORE_COND

13527963 Data Merge

GennewDB crashes when there are more than sixteen indexed columns on a table

13331962 Gennewdb

The Upgrade Kit Item Parameter Types view is not available

13408026 Other Yes, see “Instructions for Bug 13408026” on page 89.

Replication Manager: Regional Server fails when upgrade kit distributed

10568156 10520379 Other






On Microsoft Windows 7, SiebSync cannot be launched as a different user than the one listed in dbeng.exe

13397217 Sync Client

The Synchronization window does not display the correct characters for the Korean language

13031801 Sync Screens

Denormalized columns are not updated in intersection tables from the local drive to the server when field values are null

12888832 Sync Server

There is a performance issue with Account Attachment Request downloads

13550235 13061053 Sync Server

Ports Bug 13115215 to version 8.1.1.7 for the Solaris and UNIX platforms

13954310 13115215 Sync Server

Inconsistent behavior occurs when gaps are detected

12633240 Txn Processor

Transaction Router errors out of LAST_TXN_NUM if the number goes above 2,147, 483, 647

13412475 10596999 Txn Router

TXNUTL fails with the DataDirect ODBC Oracle driver

13633050 10595015 Utilities

Siebel Travel & TransportationAgreement

Users cannot generate agreements using the Auto Document button

13406761 12679664

Diary

Data elements do not behave as expected

13241808

Repository objects are missing from version 8.1.1.7

13370088






Within version 8.1.1.7, the Assign to Category right-click menu option is enabled

13474774

The Option and Overbook functionality does not work properly

13439325

ACR 495: Within Function Space Diary, Business Type and Function Type are not abbreviated

11774923 13090315

Within Function Space Diary, ALT+Enter does not work within the Total Availability applet

12878071

Event Checks

In version 8.1.1.7, the Recalculate functionality does not work with the split menu

13413615

In version 8.1.1.7, the Function status is editable within the Event Check Meeting Function view in the Event Check Package

13494088

ACR 575: When users click CTRL+S in the Meeting Package detail applet for a posted event check, records disappear

13075096

ACR 575: Taxes and service charges are not displayed in event check for MP Sleeping Rooms

13811607

When an event check is voided, a new event check is created but the Function line items are missing

13494635

Event Templates

ACR 575: The Property Name Mandatory Field validation message is only partially translated

13405797






Functions

In version 8.1.1.7, the Sub Rev category is incorrectly pulled from the Quote Non-Functions line item view

13435156

When users navigate to the Line Items > Availability view, an error message displays

13619406

When users navigate to the Line Items > Category Availability view, an error message displays

13619413

When a meeting package is applied to a quote, the duration and end time information is missing

13725555

Invoices (Event)

Users cannot uncheck the Detail flag if there are no child function functions with function spaces

10603299 10603298

ACR 575: The Accounting Event Check report contains regional format and translation issues

13435571

ACR 575: The Guest Event Check report contains regional format and translation issues

13435555

ACR 575: Line items are missing within Event Check reports

13423982

ACR 575: The Proforma Event Check report contains regional format and translation issues

13435694

Opportunities

The Histories and Properties check boxes are not checked by default in pick events

13396126 12693666

Orders






In version 8.1.1.7, users can create subfunctions for core functions when the Package event check status is Open

13504376

In version 8.1.1.7, subfunction records disappear when users click Reprice All in the Orders screen

13504461

In version 8.1.1.7, when a Split Menu is added within the Orders screen, the total amount calculation is incorrect

13505001

ACR 575: The Event Order report contains regional date-formatting issues

13419181

Orders/Functions

Extended Quantity information does not update appropriately for packages with the Package Item Price type

13833325 13825902

Changes to order functions not syncing to quote functions

13689937

When users click the New button within the Order Functions applet, subfunctions do not display

13742158 13504461

Orders/Line Items

The Extended Quality information for new function line items is not synched from an event order to a quote

13741958

Other

In version 8.1.1.7, an error occurs during EIM Table Repository imports

13479325

ACR 495: The User Preferences screen is missing a label

11816157






ACR 495: Within the Dutch application, there are missing strings in the Modify Arrival Date popup window

11812075

ACR 575: Within the Meeting Package detail applet, users have to click twice to step off of the record

12761719

ACR 575: Updates sia_options.txt with new views

13535890

ACR 575: Within Reports -Standard Templates, there are missing translations

13390282

ACR 575: LOVs that are referenced in the ACR 488 Histories and Futures configuration information do not appear in the application

13364401

When users navigate from the Non Function line items to the Meeting Packages view, an error occurs

13571167

The build is missing the repository for some of the objects

13472974

Pricing & Discounting

In version 8.1.1.7, Complimentary Non Function Extended Net Price values are added to the quote revenue

13552486

In version 8.1.1.7, non function line items revenue, tax, and service charge are not calculated when a meeting package with non-function line items is applied to a quote

13505461

Property Admin

Adjustment Value should not be prepopulated

12835620






Adjustment Value should not be prepopulated

13557163 12835620

Within scenarios, Applies To and Posting Rhythm values are not inherited from a parent function

13809744 13090315

Within Meeting Packages > Function applets, incidents are not disabled when there are no function records or only one function record

13808975 13090315

Within some scenarios, the Posting Rhythm and Applies To information does not change for subfunctions

13812597 13090315

Quote

In version 8.1.1.7, menu items behave inconsistently within the Quotes screen

13639778

In version 8.1.1.7, Meeting Package Non-Function Line Item split menus contain the incorrect extended quantity

13423565

In version 8.1.1.7, Non Meeting Package Non-Function Line Item split menus contain the incorrect extended quantity

13633559

In version 8.1.1.7, the CTRL+ALT+A function does not select multiple records in the Quotes list applet

13400006 12953005

Within the Non-Function Line Items view, users are allowed to associate meeting packages to package items

13429930

ACR 575: If a package event check is in open status, the Apply Package button should be disabled, but it is enabled

12965320






ACR 575: When a non-core line item is added and is associated with a package in Non Function Line Item view, users can set Applies To as even DD or DD/CMP when Posting Rhythm is Per Stay

12912246 13090315

ACR 575: User can add meeting packages to functions that do not fall within the meeting package timeframe

13558039 13090315

ACR 575: A package can only be specified if the item has a Per Day posting rhythm or the number of attendees and occupancies is the same each day of the event

12912282 13090315

ACR 575: Within the Quote > Room Block Summary view, users can parcel a reservation out of a core room block

13029449 13090315

ACR 575: Within the Quote > Meeting Package view, when users update the information and then click the Apply Package button, the value in the Action field is not changed from Add to Update

13111069

ACR 575: Within Quote > Room Block Summary > Line Items view, the Core and Package fields are not available.

13033340

ACR 575: Within the Quote > Room Block Summary view, an error occurs while parceling room blocks

13419152 13090315

ACR 575: Inventory status is not automatically booked for critical meeting packages

13430852 13090315






ACR 575: Service Start and End Time values are not within Quote > Functions > Line Items view for specific spaces related to a meeting package after a package is applied to a quote

13090509

ACR 575: Within the Quote view > Quote screen, when users click the Time Shift button, check Shift By Day and enter a number in the Days field, and then click on the Shift Events button, and error displays

13500897 13090315

ACR 575: Within the Quote > Non Function Line Items view, users cannot add non-core non-function line items

13501135 13090315

ACR 575: Within the Event Check > Function view, users are unable to change the Day value for a function to negative

13551264 13090315

After a package is applied, the List Pkg Price/Day field for triple occupancy displays incorrect data

13024286

Within Quotes > Functions line items, when users press CTRL+B, the application crashes

13869715 13090315

Within Quotes > Function view, when users copy core functions with line items using the Copy button, the Copies core flag is checked for a non-core line item

13645053

An error occurs when users click the Apply Package button

13576450

Within Quote view > Quote, when users enter values in the Discount Percent field, they receive an error message

13440548






When users create an order within the Quotes > Functions view, an error occurs

13737247

Within the Line Items Account view, the quantities for Meeting Package Sleeping Room records are not created properly

13731869 13811607

The Service Charge Inclusive and Tax Inclusive flags nullify the extended net price

13689725

Within Split menus, the Quantity and Extended Quality values are not correct

13415206

The Start Date field is not a required field in quote meeting packages

13006072

The total discount displays as 0$ at the quote header level

13407298

After version 8.1.1.7 has been installed, problems occur with validation messages

13839135

When an error occurs with a function while the arrival date is being modified, processing stops

13833256 13826527

Reports - Hospitality

Provides updated XLIFF files 13767345

Room Blocks

ACR 495: Within the Dutch application, several columns do not display

11812140

When the negotiation rate is less than the average floor value, the incorrect error message displays

13484025

Taxes






Instructions for Bug 105302251 Within Siebel Tools, navigate to the ISS Promotion Verify SubProcess workflow.

2 Within the ISS Promotion Verify SubProcess workflow, add a new workflow property called ClearPromotionCache with default string as Y.

3 Add a new decision step called Load Promo Definition?.

4 Add a new connector and point the existing Clear Message step to the new decision step.

5 Create a new business service step called Clear Cache, with ISS Promotion CP Admin Service as the business service and ClearCache as the business service method.

6 Add two connectors after the "Load Promo Definition?" decision step.

■ The No branch is the default step that points to the existing Check Promotion Related step.

■ The Yes branch is the conditional step that points to the Clear Cache step.

7 Add a new condition on the Yes conditional step with the following values:

In version 8.1.1.7, Tax and SC inclusive flags are not checked in the Quote -> Functions view for the Function Space when a meeting package that is flagged as Tax and Service Charge Inclusive in the Property Admin screen is applied to that quote

13565932

Time Shift

Neg Price is not created correctly for RBs after the Shift By Days function

13553340

In version 8.1.1.7, within the Quote > Time Shift view, the Room Block, Summary, and Non Function Line Items values are not updated

13520089

ACR 575: Within the Time Shift view, the Summary view and the Revised Quote Summary view are not in sync

13077791

When users click the Time Shift button, an error occurs

13479724






■ Compare To: Process Property

■ Object: ClearPromotionCache

■ Values: Y

■ Operation: All Must Match (Ignore Case)

8 Add a new connector after the Clear Cache step to point to the existing Check Promotion Related step.

9 Publish and activate the modified workflow.

Instructions for Bug 11934240Bug 1934240 provides the flexibility to change the search specification that is appended to the current search specification while querying for the Asset, Quote Item, and Order Entry Line Item.

Use the following procedures to implement this fix.

To edit the VORD Projected Asset Cache business service

1 Log into Siebel Tools, select the VORD Projected Asset Cache business service and lock it.

2 Create three new records in the Business Service user property as shown in the following table:



NOTE: The values mentioned above are examples. The search specification typically contains static data (for example, Status <> 'Cancelled'.). The syntax should be as shown in the preceding table, without enclosing the entire search specification in double or single quotes.

3 Compile the business service object after making your changes.

Workflow Changes for Bug 11934240Many workflows that require PAC invoke the following business service or business service method:

■ Business Service: VORD Projected Asset Cache

Name Value Description

Asset Search Spec

[Status] <> LookupValue('IMPL_PHASE','Inactive')

Existing search specification that is appended in the code - [Product Name] IS NOT NULL.

This queries for the Asset Mgmt - Asset and Asset Mgmt - Asset XA business components.

Order Search Spec

[Order Status] <> LookupValue('FS_ORDER_STATUS','Cancelled') AND [Processed Flag] = 'N' AND [Order Active Flag] = 'Y'

Note the following:

■ If the user property is provided then [Processed Flag] = 'N' AND [Order Active Flag] = 'Y' is mandatory and must be included. These two fields will not be added back in the final query in the Order Entry - Line Items and Order Item XA business components.

■ Any field that is added in the search specification should be present in the Order Entry - Line Items and Order Item XA business components.

Existing search specification that is appended in code -

[Product Name] IS NOT NULL AND [Action Code] <> '-' AND [Due Date] <= <Future date> AND [Processed Flag] = 'N' AND [Order Active Flag] = 'Y'

This queries for the Order Entry - Line Items and Order Item XA business components.

Quote Search Spec

[Quote Status] <> LookupValue('QUOTE_STATUS','Order Placed')

NOTE: Any field that is added in the search specification should be present in both the Quote Item and Quote Item XA business components.

Existing search specification that is appended in code -

[Product] IS NOT NULL AND [Action Code] <> '-' AND [Quote Id] = <Quote Id>

This queries for the Quote Item and Quote Item XA business components.



■ Business Service Method: Retrieve or Initialize

While retrieving PAC, these workflows may need to pass search specifications using values available in the workflow. To provide that flexibility, these business service methods can read and operate on the following additional input arguments:

■ Optional Asset Search Expression: This queries for the Asset Mgmt - Asset and Asset Mgmt - Asset XA business component.

■ Optional Order Search Expression: This queries for Order Entry - Line Items and Order Item XA business component.

■ Optional Quote Search Expression: This queries for the Quote Item and Quote Item XA business component.

Search Specification Changes for Bug 11934240Use the following procedure to change the search specification.

To change the search specification

1 Identify the workflows that call the VORD Projected Asset Cache business service.

2 In Siebel Tools, select the workflows and edit them.

3 Select the target step that invokes the preceding business service method, and provide the optional input arguments detailed in the following table to the step if necessary:

Input Argument Type Value Comments

Optional Asset Search Expression

Expression e.g '[Asset Id] <> ' + '"' + [&<Name of the parameter in the workflow>] +

Any field that is added in the search specification should be present in both the Asset Mgmt - Asset and Asset Mgmt - Asset XA business components.

Optional Order Search Expression

Expression e.g '[Account Id] <> ' + '"' + [&<Name of the parameter in the workflow>] +

Any field that is added in the search specification should be present in both the Order Entry - Line Items and Order Item XA business components.

Optional Quote Search Expression

Expression e.g '[Account Id] <> ' + '"' + [&<Name of the parameter in the workflow>] +

Any field that is added in the search specification should be present in both the Quote Item and Quote Item XA business components.



4 Publish and activate the workflows after making the changes.

Note the following information:

■ The values mentioned in the preceding table are examples. The optional search specification typically contains runtime data (such as Account Id, Quote Id, and so on).

■ The Business Service -VORD Projected Asset Cache user property is global; it is reflected in all the calls to the Retrieve or Initialize methods.

■ Workflow changes are local; they are reflected only when the Retrieve or Initialize method is called from that workflow.

■ The user property and workflow changes are optional. If they are present, they are appended. If they are not present, they are ignored.

Instructions for Bug 133328181 Within Siebel Tools, navigate to the MKTG Lead project, and edit the fields as follows:

■ Project: MKTG Leads

■ Business Component: Lead

■ Field: Lead Status

■ Pre Default Value: Expr: "LookupValue(""LEAD_STATUS"", ""Unqualified"")"

■ PickMap Value:

■ Field: Lead Status

■ PickList Field: Value

2 Navigate to the Marketing project, and verify that the following values exist:

■ Project: Marketing

■ Work Flow: Lead To Opty Conversion

■ Step: Update Lead

■ Input Argument: Lead Status

3 Change the following input argument values:

■ Type: Expression

■ Value: LookupValue("LEAD_STATUS ", "Converted")

Instructions for Bug 130054771 Within Siebel Tools, navigate to the following projects and lock them:

■ LOY Engine Buscomps

■ Symbolic Strings

■ SIA Server Objects



2 Import the following SIF files:

■ BC.sif

■ PickList.sif

■ SymbolicString.sif

3 Query for the LOY Processing Engine business service, and add a new business service user property with the following details:

■ Name: Redemption Concurrency

■ Value: Y

Query for the LOY Engine Updater business object, and add a new business object component called LOY Concurrency Redemption Item.

4 Add a new LOV with the following values:

■ Type: LOY_ACCRUAL_TYPE_CD

■ Display Value: Expired

■ Language-Independent Code: Expired

■ Language Name: English-American

■ Translate: TRUE

■ Replication Level: All

Instructions for Bug 134080261 Create an ODBC entry for the database where you plan to import the seed data:

a Navigate to Start > Settings > Control Panel > Administrative Tools > Data Sources (ODBC) > System DNS tab, and click Add.

b Select the driver depending on the server database.

c Enter a data source name (such as DevelopmentDB).

d Enter the server name to connect to:

❏ For Oracle, enter the TNS service name that you created to connect Siebel Tools to your database.

e Test your connection and click OK when tested successfully.

2 Navigate to <Siebel Tools Installation Directory>\REPPATCH, and unzip the bug_1340826.zip file to extract the UpgKitItemArg_Seed.data file.

3 Before executing the next step make sure that the dataimp.exe file exists in the <Siebel Tools Installation Directory>/bin directory.


Siebel Maintenance Release Guide, Version 8.1.1.8, Rev. A ■ Oracle Welcomes Your Comments

4 Run the following command:

<Siebel Tools Installation Directory>\bin\dataimp /u <USERNAME> /p <PASSWORD> /f <Siebel Tools Installation Directory>\REPPATCH\bug_13408026\UpgKitItemArg_Seed.data /l <Siebel Tools Installation Directory>\temp\dataimp_seed.log /c <ODBC Source Name> /d <Table Owner> /q -1 /w n /e y /t n /x R /n 100 /h log

<Tools Install Directory> - Replace with your Siebel Tools installation directory

<ODBC Source Name> - Replace with the ODBC name that you created

5 Review the <Tools Install Directory>\temp\dataimp_seed.log file to make sure that the import completed successfully.

Oracle Welcomes Your CommentsTo help us improve our products, we want to know about any corrections or clarifications to this guide that you would find useful. Please include in your message:

■ The title and version of the guide (very important)

■ The name and version number of the Siebel application you are using

■ Your name, job title or functional area, company name, phone number, and email address

Contact us through regular mail or email at:

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We appreciate your feedback.
