MOTIVATIONMOTIVATION

STEPS TO MOTIVATING THE STEPS TO MOTIVATING THE “PROBLEM PEOPLE” “PROBLEM PEOPLE” (Nicholson)(Nicholson)

1.1. Create a Rich PictureCreate a Rich Picture• Seek first to understand/ListenSeek first to understand/Listen• What drives the person? What are What drives the person? What are

his/her needs?his/her needs?• How do they see the world? How do they see the world? • What are his/her passions? What What are his/her passions? What

stifles them?stifles them?• Self-awareness – What is your role? Self-awareness – What is your role?

How do you contribute to the How do you contribute to the problem?problem?

• Analyze the contextAnalyze the context

STEPS TO MOTIVATING THE STEPS TO MOTIVATING THE “PROBLEM PEOPLE” “PROBLEM PEOPLE” (Nicholson)(Nicholson)

2.2. Reframe Your GoalsReframe Your Goals• Stop projecting your “scripts” onto personStop projecting your “scripts” onto person• Open up possibilities, think win-winOpen up possibilities, think win-win• Know what you need, set boundariesKnow what you need, set boundaries

3.3. Stage the EncounterStage the Encounter• Use Emotional Intelligence, be aware of Use Emotional Intelligence, be aware of

and regulate your emotions. Show and regulate your emotions. Show empathy.empathy.

• Go to a neutral locationGo to a neutral location• Affirmative Assertion/FeedbackAffirmative Assertion/Feedback• Leverage Questioning – Seek win-winLeverage Questioning – Seek win-win

HAZARDS IN HANDLINGHAZARDS IN HANDLING “PROBLEM PEOPLE” “PROBLEM PEOPLE” (Nicholson)(Nicholson)

• The Mulberry Bush ChaseThe Mulberry Bush Chase– Same fruitless conversations over and overSame fruitless conversations over and over

• The Huckster HazardThe Huckster Hazard– Tell and sell, convince person of your Tell and sell, convince person of your

positionposition

• The Ignorance-Is-Bliss SyndromeThe Ignorance-Is-Bliss Syndrome– Clueless about what really makes person tickClueless about what really makes person tick

• The Self-Centeredness TrapThe Self-Centeredness Trap– Do you only see the situation from your point Do you only see the situation from your point

of view?of view?

HAZARDS IN HANDLINGHAZARDS IN HANDLING “PROBLEM PEOPLE” “PROBLEM PEOPLE” (Nicholson)(Nicholson)

• The Hanging Judge TendencyThe Hanging Judge Tendency– Taking the moral high ground. You sit in Taking the moral high ground. You sit in

judgment. You are right, he or she is judgment. You are right, he or she is wrong.wrong.

• The Monochrome VisionThe Monochrome Vision– Selective perception. Are you seeing only Selective perception. Are you seeing only

the negative?the negative?

• The Denial DangerThe Denial Danger– Low self-awareness. Not acknowledging/ Low self-awareness. Not acknowledging/

understanding how you are perceived.understanding how you are perceived.

THE TEAMMATE FROM HELL THE TEAMMATE FROM HELL (A)(A)

• What motivates John?What motivates John?– Social NeedsSocial Needs

• In fraternity. In fraternity. •Talks about social life.Talks about social life.• John is working and already has a job John is working and already has a job

opportunity. He is not motivated by his opportunity. He is not motivated by his class work.class work.

•Might have dropped out if not for friends.Might have dropped out if not for friends.•Only discussed partying.Only discussed partying.•When saw good time people having, he tried When saw good time people having, he tried

to work way into group.to work way into group.•Semi-formal was highest priority. Semi-formal was highest priority.

THE TEAMMATE FROM HELL THE TEAMMATE FROM HELL (A)(A)

• How are the team members contributing How are the team members contributing to John's motivation problem?to John's motivation problem?– John has social needs. Team members do John has social needs. Team members do

not recognize and meet them. not recognize and meet them. – Team members project their scripts about Team members project their scripts about

motivation onto John.motivation onto John.– Make assumption about what coming late Make assumption about what coming late

means. This sets up a self-fulfilling means. This sets up a self-fulfilling prophecy.prophecy.

THE TEAMMATE FROM HELL THE TEAMMATE FROM HELL (A)(A)

• Using the "How to Motivate Your Problem Using the "How to Motivate Your Problem People" article, assess the methods the People" article, assess the methods the team used to motivate John. Which, if any of team used to motivate John. Which, if any of the "Seven Hazards" do they fall into? the "Seven Hazards" do they fall into? – Mulberry Bush (going round and round fruitlessly)Mulberry Bush (going round and round fruitlessly)

• Call John and tell him to do his part.Call John and tell him to do his part.

• Beg him to attend meetings.Beg him to attend meetings.

• Confront him and ask to make more consistent Confront him and ask to make more consistent contributions.contributions.

• Member blew up and told him he was disrespectful.Member blew up and told him he was disrespectful.

• Things work for a little while but problem returns.Things work for a little while but problem returns.

• He was laid back and would always say he was busy.He was laid back and would always say he was busy.

• Came to meetings but didn't contribute.Came to meetings but didn't contribute.

THE TEAMMATE FROM HELL THE TEAMMATE FROM HELL (A)(A)

• Huckster Hazard (tell and sell)Huckster Hazard (tell and sell)– Try to motivate John by focusing on grade.Try to motivate John by focusing on grade.

• Ignorance is Bliss (don’t care what Ignorance is Bliss (don’t care what makes him tick)makes him tick)– There is no real attempt to get to know There is no real attempt to get to know

this person. this person. – Judgments were made from day one. Judgments were made from day one.

• Self-Centeredness TrapSelf-Centeredness Trap– There does not seem to be an attempt to There does not seem to be an attempt to

understand the situation through John’s understand the situation through John’s eyes.eyes.

THE TEAMMATE FROM HELL THE TEAMMATE FROM HELL (A)(A)

• The Hanging JudgeThe Hanging Judge– ““students who come to class a couple of students who come to class a couple of

days after it begins are the slackers”days after it begins are the slackers”– ““I found out John is a member of a I found out John is a member of a

fraternity and he did nothing but talk fraternity and he did nothing but talk about his social life.”about his social life.”

– ““He just did not understand the He just did not understand the difference between social hour and work difference between social hour and work life.”life.”

– ““What are his priorities, school or What are his priorities, school or partying?”partying?”

THE TEAMMATE FROM HELL THE TEAMMATE FROM HELL (A)(A)

• Given what you know about things like Given what you know about things like perception, emotional intelligence, group perception, emotional intelligence, group effectiveness, self-fulfilling prophecy, etc. effectiveness, self-fulfilling prophecy, etc. explain the dynamics in John's group.explain the dynamics in John's group.

• Given what you know about setting your Given what you know about setting your group up for success, evaluate how well the group up for success, evaluate how well the group set itself up to handle the problem group set itself up to handle the problem with John.with John.

• What suggestions would you make to the What suggestions would you make to the group both in setting itself up for success group both in setting itself up for success and in addressing John's motivation? and in addressing John's motivation?

THE TEAMMATE FROM HELL THE TEAMMATE FROM HELL (B)(B)

• Mike seems to be causing somewhat of a problem Mike seems to be causing somewhat of a problem for other group members. Using the theories of for other group members. Using the theories of motivation, what do you think motivates Mike? motivation, what do you think motivates Mike? How do you think Mike perceives his behavior?How do you think Mike perceives his behavior?

• Using the theories of motivation, why do you think Using the theories of motivation, why do you think Mike's behavior might be demotivating to other Mike's behavior might be demotivating to other team members?team members?

• If you were a member of Mike's team, what would If you were a member of Mike's team, what would you do to effectively address the issue?you do to effectively address the issue?

• Assume John from Case A and Mike from Case B Assume John from Case A and Mike from Case B are in the same group? How would you explain are in the same group? How would you explain the group dynamics? Use the concepts, readings, the group dynamics? Use the concepts, readings, and theories we have studied to this point in the and theories we have studied to this point in the course.course.

Write in Your Insight Journal:Write in Your Insight Journal:

• If you haven’t already done so, use If you haven’t already done so, use your journal to think about how you your journal to think about how you have tried to motivate a group have tried to motivate a group member or other person in your life. member or other person in your life. – Have you fallen into any of the traps Have you fallen into any of the traps

Nicholson identifies? Nicholson identifies? – What might you have done differently? What might you have done differently?