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MOSTAFA ALI MOSTAFA GHORABA
Address: DOHA, Al Najma
Tel (Qatar): 974 70527226
: 974 70527226
: Mustafa Ghoraba
Objective
· Seeking a challenging position in the field where my qualifications and skills may be developed and built upon in a developing career path.
Education
BACHELOR OF COMMERCE | 2011 | CAIRO UNIVERSITY
· Major: Accounting
· Minor: Management
. Related coursework: Accounting training, how to create Finance Records & prepare Income statement and budget
Skills & Abilities
LANGUAGE
. Arabic & English speaking, reading and writing
COMPUTER
. MS office professional, dealing with all kind of windows.
. Great navigation skills throw the internet.
. A very good using of networks programs like oracle, Siebel
MANAGEMENT
· Ability to work in groups or individually according to job requirements.
· Work under pressure and meet deadlines.
· Ability to make decisions under pressure
Page 2
SALES
· Have a very good skills to identify customers’ requirements according to their needs.
· Ability to offer the best suitable product or service which meet customers’ needs.
· Ability to present the product or service in the right way to the customer.
COMMUNICATION
· High communication skills.
· Fast learning.
LEADERSHIP
· Ability to manage small teams, putting schedules & follow up performances.
· Manage problems and convert it to experiences.
·
Experience
SALES & CUSTOMER SERVICE | VODAFONE QATAR RETAIL STORES | JAN-2014 TILL NOW
· Started as a sales advisor for the customers who came to purchase connections, as I offer them the best value meets their life style requirements & give them advises in how to use the service and enjoy the best out of it.
. Offer the customers our best value & latest products throw a quick professional presentation.
. Assist the customers to solve all kind of problems they might face it during use our service.
. Follow up with customers those had a problems with the service.
PROMOTED TO SENIOR RETAIL ADVISOR ON 2015.
Enhances sales staff accomplishments and competence by planning delivery of
solutions; answering technical and procedural questions for less experienced team
members; teaching improved processes; mentoring team members.
Controlling stock and handling discrepancies.
Keeps management informed by submitting activity and results reports, such as
daily call reports, weekly work plans, and monthly and annual territory analyses.
Recommends changes in products, service, and policy by evaluating results and
competitive developments.
Resolves customer complaints by investigating problems; developing solutions;
preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks;
participating in professional societies.
Page 3
- SUMMARY OF THE BEST ACHIEVEMENTS WITH VODAFONE.
. Top sales Achievement 2015
. Top Customer Experience 2015
. Responsible For Handsets & Accessories Stock in the Store
. Created A new Simple Process to Control Stock Variances ( Sim Cards , Accessories & handsets )
. Responsible for HVC Project (High Value Customer), a project has been created to Provide Our High Value Customer with A special Services outside the Store.
CASHIER & CUSTOMER SERVICE | METRO MARKET FOR TRADING&DISTRIBUTION | DEC-2011 TO DEC 2013
Metro market is a big company in the retails field in Egypt , having the biggest supermarket chain in Egypt
I’d started my career in the company as a cashier dealing with money transactions , and got promoted after 6 months
To head cashier which my key responsibilities are.
. Training the new staff and follow up their individual performance.
. Dealing with all kind of problems might happen during transactions.
. Delivering the orders and instructions from my direct manager to the staff and follow up the implementation.
Promoted again after another 6 months to Customer service manager which was my key responsibilities are.
. Handling the customers issues and complains.
. Careful of availability to all important items and products for the customers.
. Follow up promotions session.
. Tracking cashiers and handling their problems and manage the whole stuff.
. Acting As Store Duty Manager
Personal information:
Birth date: 4/3/1989
Nationality: Egyptian
Marital status: Single.
