'Most Talked About' is based on Facebook Fan Page Activity

All restaurant details sourced via Facebook Search "restaurant glasgow" Listings are of self-identified restaurants.

© 2014 Customer Flow Mobile

Prepared by: Scott Henderson

Glasgow's Most 'Talked About' Restaurants*

Rank Profile Name LikesTalking

About

Rank

Verses 08/06

Engage-

ment

1 Grosvenor Cafe 7383 6803 +24 92.1%

2 Hard Rock Cafe Glasgow 57311 2456 No Change 4.3%

3 Bread Meats Bread 11013 1447 No Change 13.1%

4 Viva Brazil Glasgow 7136 629 +11 8.8%

5 The Corinthian Club 12167 554 No Change 4.6%

6 Òran Mór 8649 531 No Change 6.1%

7 Blythswood Square Hotel Bar

Restaurant and Spa12226 530 +6 4.3%

8 Meat bar 6029 482 +12 8.0%

9 Bunker 11054 480 +1 4.3%

10 The Grill on the Corner 6051 473 Re Entry 7.8%

11 Hillhead Bookclub 12786 448 -3 3.5%

12 BOTECO DO BRASIL 11953 439 +5 3.7%

13 Hutchesons Glasgow 1877 424 +5 22.6%

14 Ox and Finch 3527 393 -7 11.1%

15 Usha's - Indian Vegetarian 3666 387 New Entry 10.6%

16 The Counting House 2418 363 -4 15.0%

17 Di Maggio's 3702 361 -6 9.8%

* Based on Facebook Fan Page Activity

All restaurant details sourced via Facebook Search "restaurant glasgow" Listings are of self-identified restaurants.

© 2014 Customer Flow Mobile

Prepared by: Scott Henderson

Contact: 07768 781 026

18 TriBeCa Cafe Glasgow 13359 361 -9 2.7%

19 Buddy's Bar Diner Grill 11801 336 -18 2.8%

20 Pappys Smokehoose at harleys 2607 321 +4 12.3%

21 Amore Ristorante e Pizzeria 2284 295 -7 12.9%

22 Cafe Creme Glasgow 2907 292 +20 10.0%

23 Metropolitan Cocktail Bar &

Restaurant3664 291 -4 7.9%

24 Chaophraya & Palm Sugar Lounge

Glasgow1668 268 -8 16.1%

25 Cook & Indi's World Buffet 362 262 New Entry 72.4%

26 Ubiquitous Chip 3814 252 +2 6.6%

27 Las Iguanas Glasgow 1816 250 +4 13.8%

28 Cottiers 1787 233 New Entry 13.0%

29 All Bar One Glasgow 356 220 -7 61.8%

30 Arta Glasgow 3357 212 -4 6.3%

31 The Steam Wheeler 41 Crystal Palace

32 TriBeCa Glasgow South 42 Darcy's Glasgow

33 La Lanterna Glasgow 43 Panevino Glasgow

34 La Vita Pizzeria 44 Sapporo Teppanyaki Glasgow

35 The Raven Glasgow 45 Rogano

36 Cail Bruich Restaurants 46 Barolo Grill Glasgow

37 The Butchershop Bar and Grill 47 Dennistoun Bar B Que

38 The Stables Restaurant 48 The Hyndland Fox

39 Sloans Bar & Restaurant 49 The Living Room Glasgow

40 Cafe Andaluz Glasgow City Centre 50 The Babygrand Restaurant

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* Based on Facebook Fan Page Activity

All restaurant details sourced via Facebook Search "restaurant glasgow" Listings are of self-identified restaurants.

© 2014 Customer Flow Mobile

Prepared by: Scott Henderson

Contact: 07768 781 026

or visit www.CustomerFlowMobile.com/rev1 (using your phone)

"Want more 4 and 5 star reviews?" "Need fewer 1 and 2 star reviews?"

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Then, you get this...

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07768 781 026

* Based on Facebook Fan Page Activity

All restaurant details sourced via Facebook Search "restaurant glasgow" Listings are of self-identified restaurants.

© 2014 Customer Flow Mobile

Prepared by: Scott Henderson

Contact: 07768 781 026

Reputation Marketing Case Study

Sector: Restaurant

Location: Edinburgh

Review Site: Tripadvisor.co.uk

No. of reviews: + 160%

Average rating: + 0.5 Stars

Time taken: 2 weeks

Method: Mobile Reputation Web App

Cost: 30 day free trial

Try it out: bitly.com/2Tell Background:

This client is a long established and well regarded Edinburgh restaurant that enjoyed a high rank in tripadvisor.co.uk until they ran a ‘Deal of the day’ type promotion through a well known daily deals website. On top of the revenue cost, the drop in client quality also proved expensive to the restaurant’s formerly excellent online reputation. They were left in a position where they needed to repair their good standing as quickly as possible. Their existing rate of organic reviews on tripadvisor.co.uk would have eventually repaired the damage. The problem was that it would take a long time to repair the big hit they had taken. They would end up looking bad for a long time. They needed a quicker solution. So, they decided to try the Mobile Reputation Web App and use it to encourage a larger proportion of their happy customers to post tripadvisor.co.uk reviews. Outcome:

Using the App, the client has significantly accelerated the rate of genuine customer reviews being posted on tripadvisor.co.uk.

They have had no bad reviews and their average star rating (out of 5) has been raised like-for-like by 0.5 stars... clearly their online reputation is being repaired and in a way that is controlled by the restaurant manager.

They feel that the results from their free trial were more than worth the small investment to keep using the Web App after the trial. They paid a modest set up fee and the ongoing app hosting costs less than £3.50* per week.

They have since recommended the Mobile Reputation Web App to their sister restaurant in Glasgow.

*Pre-launch special pricing

* Based on Facebook Fan Page Activity

All restaurant details sourced via Facebook Search "restaurant glasgow" Listings are of self-identified restaurants.

© 2014 Customer Flow Mobile

Prepared by: Scott Henderson

Contact: 07768 781 026