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Monthly Performance Report
Kozhikode
August 2016
eDistrict Kerala
Kerala State IT Mission, Vellayambalam
Thiruvananthapuram
Total Transactions:
FY 2013-14 : 5,72,785
FY 2014-15 : 4,54,657
FY 2015-16 : 5,65,266
FY 2016-17 : 3,01,767
(Till the review month)
Kozhikode - e-District Monthly Performance Report for August 2016
2 | P a g e
Table of Contents
EXECUTIVE SUMMARY .............................................................................................................................................. 3
1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH ................................................................................ 4
1.1. e-District Ranking Matrix ....................................................................................................................... 4
1.1.1. e-District Performance – Service Reach .................................................................................. 5
1.1.2. e-District Performance – Service Quality ................................................................................. 6
1.1.3. e-District Performance – Approval Quantity ........................................................................... 7
1.2. Akshaya Performance in the District – Application Quantity ..................................................... 8
1.3. Health of e-District support infrastructure ......................................................................................... 9
2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH ........................................................... 10
2.1. Taluk Office Performance ................................................................................................................... 10
2.2. Taluk Level Performance of Village Offices ................................................................................... 10
2.2.1. Kozhikode Taluk ............................................................................................................................ 11
2.2.2. Koyilandi Taluk .............................................................................................................................. 12
2.2.3. Thamarasseri Taluk ..................................................................................................................... 13
2.2.4. Vadakara Taluk ............................................................................................................................ 14
3. AWARDS & RECOGNITION ............................................................................................................................ 15
3.1. Top performers in the State for the month ...................................................................................... 15
Kozhikode - e-District Monthly Performance Report for August 2016
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EXECUTIVE SUMMARY
More than 87% of the applications
were approved within the SLA, which
places Kozhikode at 7th position in
terms of Service Quality
Kozhikode is at 5th position in terms of
Approval Quantity for the review
month at 52,774 with approval rate of
85.70%
Transactions-wise 61,577 applications
have been submitted through e-
District during the month which
places the district at 5th position for
Application Quantity
There is more than 0.7% rise in
effective approval rate in August ’16
as compared to August '15
There is more than 40% increase in
approvals in August ’16 quantity-wise
as compared to August '15
Kozhikode is at 5th position in terms of
Least Return % during the month at
5.23%
Overall, Kozhikode ranks 10th in
terms of e-District performance
in August '16
Around 17 in 1000 population
have received services under
e-District in Kozhikode during the
month, which places the district
at 10th position in terms of
Service Reach and higher by
4.9 from August 2015
7 VOs in the district had
processed only less than 100
applications during August’16.
A detailed Performance Assessment is provided in the subsequent sections.
Note: The statistics has been compiled based on the actual transactions data for the review
month generated as on the 1st of the following month.
Kozhikode - e-District Monthly Performance Report for August 2016
4 | P a g e
1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH
e-District performance parameters including Reach, Quantity and Quality of
transactions recorded during the month in e-District across various project locations
within the district has been presented in this section so as to aid stakeholders in the
analysis of the overall district performance, in comparison to other districts.
1.1. e-District Ranking Matrix
The e-District ranking matrix provides the overall ranking of the districts for the month
based on three performance parameters, viz. Reach, Quantity & Quality. Reach is the
primary measure on which the districts are ranked, while quantity and quality of
transactions are factors dependent on the same. Generally, any district which achieves
high Reach in terms of service penetration through e-District consistently with more than
80% service level achievement is considered to be performing well, and 90% or more
service level achievement August be considered as excellent performance.
Based on the ranking for each of these parameters, the districts are classified into three
broad categories, the best performing districts, the average performing districts, and
those that need improvement. The best performing districts marked in Green are
expected to strive to maintain their position, whereas the average performing ones
marked in Orange as well as the lagging districts marked in Red are expected to take
appropriate measures to move up to the ‘top four’ league.
The ranking matrix for the month of August ‘16 is provided below:
Rank District Reach Quantity Quality
1 PKD 1 2 10
2 KSD 2 9 12
3 KNR 3 3 9
4 MLP 4 1 4
5 PTA 5 12 13
6 IDK 6 13 11
7 WYD 7 14 2
8 KLM 8 6 6
9 EKM 9 4 3
10 KOZ 10 5 7
11 ALP 11 10 8
12 KTM 12 11 1
13 TVM 13 7 5
14 TSR 14 8 14
Best performing
Average performing Needs improvement
Kozhikode - e-District Monthly Performance Report for August 2016
5 | P a g e
1.1.1. e-District Performance – Service Reach
Service Reach based on applications approved in the State
The district-wise breakup of the
no. of people served in terms of
applications approved; per
thousand of the district
population for the month is
examined here.
For e.g. If there are 1 lakh people
in a district and if the no. of
applications approved for the
month is 2000, then the no. of
people served per thousand shall
be (2000/1lakh)*1000 = 20. Higher
the no. of people served, better
the performance.
Figure 1: Service uptake based on population district-wise during the review month
Trend in Service Reach (Approval) in Kozhikode
This shows the trend in
Service Reach based on
approvals for the district
compared to the last
Financial Year 15-16.
The district holds the 10th
position in terms of service
uptake based on approvals
in August 2016, also higher
than the performance in
August 2015.
Figure 2: Break-up of No. of population served (per thousand) - Kozhikode
13.4
1
14.4
0
15.2
8
16.5
4
17.0
8
18.1
7
19.5
9
20.4
5
21.7
2
22.2
5
22.7
9
26.4
3
28.5
4
30.4
5
Service uptake based on applications approved in
Aug-16
5.63
18.14 23.16
13.36 12.19
13.60 12.17
7.98 11.10
17.04
10.86 11.39
8.72
17.13
25.43
14.16 17.08
Service uptake based on approvals in KOZ FY15-16
FY16-17
Kozhikode - e-District Monthly Performance Report for August 2016
6 | P a g e
1.1.2. e-District Performance – Service Quality
District-wise SLA Benchmark based on processing in the State
The State best for SLA
compliance during August
2016 is 90.50% recorded in
Kottayam, the State
average being 86.19%.
Figure 3: District-wise SLA achievement – August 2016
District SLA performance for Kozhikode
Kozhikode holds the 7th position in
terms of SLA compliance as 87% of
certificates had been processed
within the SLA in August 2016.
Figure 4: No. of certificates approved within SLA– August 2016
82.2
7%
84.2
6%
84.6
5%
84.7
2%
85.8
9%
86.2
5%
86.3
0%
87.0
0%
88.0
2%
88.8
2%
89.1
0%
89.3
4%
89.6
9%
90.5
0%
District-wise SLA Benchmark based on transactions for
Aug-16
Received ,
61,577
SLA
Compliance,
53,572
District performance
87.00%
Kozhikode - e-District Monthly Performance Report for August 2016
7 | P a g e
1.1.3. e-District Performance – Approval Quantity
District-wise application approvals so far in FY16-17
Kozhikode is at 5th place
based on the total no. of
certificates approved so
for in FY 2016-17.
Figure 5: District-wise approvals so far during FY 2015 -2016
District-wise application approvals in the month Kozhikode holds the 5th position
based on total no. of approvals
during August 2016.
Figure 6: District-wise approvals – August 2016
Approval trend in Kozhikode in FY16-17
There is more than 0.7%
rise in approval
performance during
August 2016 as
compared to
performance during
August 2015.
Figure 7: Month-wise approvals - Kozhikode
Month-on-Month approval performance for Kozhikode
It may be noted that there is more
than 40% rise in approvals quantity
wise based on the applications
received, compared to the last
year during August 2015.
Figure 8: Kozhikode District performance- Month-on-Month
71,9
85
100
,945
104
,493
135
,140
163
,994
168
,170
198
,518
205
,403
210
,487
254
,962
269
,067
299
,085
348
,324
391
,107 District-wise approvals so far in FY16-17 till Aug-16
16,6
95
24,0
50
26,5
96
30,2
51
35,0
93
37,1
71
41,7
10
47,6
15
51,5
12
52,7
74
59,6
11
66,7
56
85,5
95
93,6
72
District-wise approvals for Aug-16
77.74%
91.84%
87.59%
83.66% 84.91% 85.03%
85.31%
82.64%
88.10% 88.88%
79.66%
82.10% 82.93%
78.43%
89.56%
83.36%
85.70%
Approval % trend in KOZ FY15-16
FY16-17
37,675
52,774
Aug-15 Aug-16
Approval comparison
40.08%
Kozhikode - e-District Monthly Performance Report for August 2016
8 | P a g e
1.2. Akshaya Performance in the District – Application Quantity
District-wise application transactions so far in FY16-17
Kozhikode is at 5th place
based on the total no. of
certificates submitted for
the FY 2016-17.
Figure 9: District-wise transactions so far during FY 2015 -2016
District-wise application transactions in the month Kozhikode holds the 5th position
based on total no. of transactions
during August 2016.
Figure 10: District-wise transactions – August 2016
Transactions trend in Kozhikode in FY16-17
There is more than 38%
increase in transactions
during August 2016
compared to August
2015.
Figure 11: Month-wise total transactions - Kozhikode
Districtwise rate of application returns for the month
Kozhikode ranks 5th in terms of the
least number of applications
returned during August 2016.
Figure12: Application returns district-wise
83,0
93
122
,905
128
,249
159
,510
197
,011
199
,812
242
,612
244
,241
250
,051
301
,767
313
,545
347
,507
402
,161
463
,841
District-wise transactions so far in FY16-17 till Aug-16
18,9
92
29,1
33
32,1
89
35,4
67
41,5
10
44,9
91
52,4
93
55,0
68
59,2
75
61,5
77
68,6
82
77,2
33
100
,476
107
,351
District-wise transactions for Aug-16
22,395
61,035
81,688
49,355 44,368
49,403 44,069
29,839 38,918
59,226
42,126
42,844 32,496
67,476 87,736
52,482 61,577
Transaction trend in KOZ FY15-16
FY16-17
4.2
3%
4.8
5%
5.0
8%
5.0
9%
5.2
3%
5.8
2%
5.9
9%
6.3
6%
7.0
4%
7.2
4%
7.3
9%
7.4
0%
7.9
9%
8.6
3%
District-wise % of returns for Aug-16
Kozhikode - e-District Monthly Performance Report for August 2016
9 | P a g e
1.3. Health of e-District support infrastructure
Availability Issues Resolution plan
Connectivity Total no:117
Issue:1
One new
connection
needed in
Kattippara
Village in
Thamarassery
Taluk
1.BSNL Complaint
Registered,
2.Connection already
there in Village office-
Action to convert to
BB solved
IT Hardware 1 issue out of 118 Laptop battery
complaint
Not resolved,
Warranty expired
Digital Signature Total: 328
Pending:-0
None Pending
HSE Availability 4/5 1 Vacancy.
Selected person’s
details reported
to ITM
Others N/A None .
Kozhikode - e-District Monthly Performance Report for August 2016
10 | P a g e
2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH
2.1. Taluk Office Performance
Kozhikode TO is performing well. However
Vadakara and Thamarasseri Taluk offices needs
to take action towards improving transactions.
2.2. Taluk Level Performance of Village Offices
Taluk level performance evaluation criteria:
Any Village Office with less than 100 minimum
transactions during the review month or less than 80%
approvals has been considered lagging.
Villages with outstanding performance has been rated
based on the following criteria:
Gold rated Village Offices in the district - Processing
of 300 or more certificates with 90% or more
approvals and SLA of 90% or more
Silver rated Village Offices in the district - Processing
of 300 or more certificates with 80% or more
approvals and SLA of 80% or more
1503
2703
629 861
1313
2625
606 853
Koyilandi Kozhikode Thamarasseri Vadakara
Taluk Office performance
16,418
20,433
7,487
17,239 15,164
18,026
6,595
16,461
Koyilandi Kozhikode Thamarasseri Vadakara
Kozhikode - e-District Monthly Performance Report for August 2016
11 | P a g e
2.2.1. Kozhikode Taluk
Received: 20,433 Processed: 18,026 SLA: 83.54% Approval rate: 83.62%
Villages with outstanding performance
Lagging Villages
Gold Rated Villages Silver Rated Villages
1. Beypore
2. Chevayur
3. Kumaranallur
4. Thalakulathur
5. Valayanad
1. Kakkad
2. Kodiyathur
3. Madavur
4. Mavoor
5. Nanmanda
6. Panniyankara
7. Perumanna
8. Poolakkode
9. Vengeri
10. Chathamangalam
11. Chelannur
12. Kakkodi
13. Kasaba
14. Neeleswaram
15. Puthiyangadi
16. Thazhekode 17. Elathur
18. Kakkur
19. Nellikode
Zero issuance Less issuance (<100) Less approvals (<80%) None 1. Chelavur
2. Kadalundi 1. Chelavur
2. Cheruvannoor
3. Kadalundi
4. Karuvanthiruthi
5. Kunnamangalam
6. Kuttikkattoor
7. Olavanna
8. Pantheerankavu
9. Peruvayal
10. Ramanattukara
1252
397
491
220
497
451
408
229
275
65
431
1112
774
274
417
895
161
510 707
550
340
463
578
448
545
642
336
359
877
185
574
557 8
06
692
378
906
401
703
527
1232
377
447
63 2
19 4
45
405
205
262
31
394
1067
723
221 388
869
157
491
369
477
265
413
530
395
483 629
313
335
790
158
489
384
727
652
228
841
395
685
472
Kozhikode Received Processed
Kozhikode - e-District Monthly Performance Report for August 2016
12 | P a g e
2.2.2. Koyilandi Taluk
Received: 16,418 Processed: 15,164 SLA: 86.79% Approval rate: 85.93%
Villages with outstanding performance
Lagging Villages
Gold Rated Villages Silver Rated Villages
1. Arikkulam
2. Balussery
3. Changaroth
4. Iringal
5. Kayanna
6. Kezhariyur
7. Kottur
8. Menhanyam
9. Moodadi
10. Perambra
11. Viyyur
1. Atholi
2. Chemancheri
3. Chengottukavu
4. Paleri
5. Panthalayani
6. Payyoli 7. Koorachundu
8. Koothali
9. Kozhukkallur
10. Meppayyur
11. Thikkodi
12. Thurayur
13. Ulliyeri
Zero issuance Less issuance (<100) Less approvals (<80%)
None 1. Cheruvannur 1. Chakkittappara
2. Cheruvannur
3. Naduvannur
4. Nochad
764
604
459
535
308 5
23
965
221
683
54
284
635
611
344 494
367 530
445
371
431 6
70
844
606
407
881
579
363
894
428
692
426
726
544
403
523
216
506
862
210
625
11
281
602
604
332 479
359 511
418
366
412 6
53
594
513
369
802
529
361
874
421 6
42
416
Koyilandi Received Processed
Kozhikode - e-District Monthly Performance Report for August 2016
13 | P a g e
2.2.3. Thamarasseri Taluk
Received: 7,487 Processed: 6,595 SLA: 83.28% Approval rate: 82.25%
Villages with outstanding performance
Lagging Villages
Gold Rated Villages Silver Rated Villages
1. Eangapuzha
2. Koodaranji
3. Nellippoyil
4. Panangad
5. Thiruvampadi
1. Kodanchery
2. Narikkuni
3. Puthur
4. Sivapuram
5. Vavad
6. Rarothu
7. Unnikulam
Zero issuance Less issuance (<100) Less approvals (<80%)
1. Kanthalad
2. Kattippara
3. Kizhakkoth
1. Kinalur 1. Kanthalad
2. Kattippara
3. Keduvur
4. Kinalur
5. Kizhakkoth
6. Koduvally
7. Koodathai
8. Puthuppadi
435
25
5
159
101
40
479
578
510
173
482
316
367
434
484
463
513
793
573
557
422
0
0
109
77
0
439
404
496
106
462
300
365
263
417
446
453
781
538
517
Thamarasseri Received Processed
Kozhikode - e-District Monthly Performance Report for August 2016
14 | P a g e
2.2.4. Vadakara Taluk
Received: 17,239 Processed: 16,461 SLA: 92.92% Approval rate: 89.45%
Villages with outstanding performance
Lagging Villages
Gold Rated Villages Silver Rated Villages
1. Chorode
2. Edachery
3. Kunnummal
4. Kuttyadi
5. Maniyur
6. Nadakkuthazhe
7. Nadapuram
8. Onchiyam
9. Purameri
10. Thuneri
11. Vanimel
12. Velom
13. Villyappally
1. Ayancheri
2. Azhiyur
3. Chekyad
4. Narippatta
5. Thiruvallur
6. Vadakara
7. Eramala
8. Kayakkodi
9. Palayad
10. Valayam
Zero issuance Less issuance (<100) Less approvals (<80%)
None None 1. Kottappally
641
554 8
42 1306
707
850
284
797
318
350 6
08
676
257
806 1
148
440
587
480 7
91
179 4
40
585 760
374
451
881
148
979
559
506 7
78
1289
701
835
271
786
187
347 583
669
212
790 1
145
382 578
457 7
53
178 403
564
700
368
429
871
148
972 Vadakara Received Processed
Kozhikode - e-District Monthly Performance Report for August 2016
15 | P a g e
RDS & RECOGNITION
2.3. Top performers in the State for the month
TOP 3 TAHASILDARS TOP VILLAGE OFFICERS IN THE STATE
Top tahasildars with highest approvals Top Village Officers in each district with highest approvals.
(In order to ensure a fair chance to all the officials in the Monthly e-District Awards programme, the number of times an individual is entitled to receive the top performer award has been restricted to 2 in a year. The overall top performers of the
year shall be eligible for the Annual e-District State Awards programme under various categories.)
Kozhikode - e-District Monthly Performance Report for August 2016
16 | P a g e
TOP VILLAGE OFFICES IN THE STATE DISTRICT-WISE
Top 3 Gold/Silver rated Village Offices in each district with highest processing.
Kerala State Information Technology Mission ICT Campus,Vellayambalam,Thiruvananthapuram-695003,Kerala,India
Tel: +91 471 2726881, 2314307 Fax: +91 471 2314284
Web: www.itmission.kerala.gov.in
For more details, please log on to https://edistrict.kerala.gov.in
Also catch us at /eDistrictMMP.Kerala /eDistrictKerala