MONITORING WATER SERVICES IN GHANA

Findings from three districts

Jeremiah Atengdem

NLLAP 33

May 2, 2013

Erata Hotel, Accra

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OUTLINE OF PRESENTATION

• The Triple-S Project• Underlying philosophy of project• What we monitored• Methodological process• Findings• Use of data at all levels

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THE SUSTAINABLE SERVICE AT SCALE INITIATIVE

• A global learning initiative to improve on water services• Ghana and Uganda selected as learning countries • Supporting the rural water sector in Ghana to develop

and test innovative elements improved water services and to address systemic bottlenecks to providing sustained water services

• This is done through: oAction research oPiloting and testing innovations oMulti-stakeholder dialogueoSector change and reforms

• The project is hosted in Ghana by CWSA

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BUSINESS AS USUAL OR DELIVERING A SERVICE

Implement Implement Implement

Business as usual

Time

Implement

Upgrade

Service Delivery Approach

Upgrade

Replace

Investment (capital expenditure)

Investment (operational expenditure)

Service level

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Focus for the study

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WHAT NEEDS TO BE MONITORED

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METHODOLOGY

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STUDY DISTRICTS

East Gonja, Northern Region

Akatsi, Volta Region

Sunyani West, Brong Ahafo Region

249 point sources, 6 piped schemes

122 point sources, 8 piped schemes

103 point sources, 19 piped schemes

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FINDINGS

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POINT SOURCE FUNCTIONALITY

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SERVICE PROVIDER BENCHMARKING

3 governance indicators 5 operational indicators 3 financial indicators

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SERVICE AUTHORITY SCORES PER DISTRICT

WS-Sup1 /WB-Sup1 - Monitoring support Akatsi (n=109)

East Gonja (n=51)

Sunyani West (n=28)

Grand Total (n=288)

% of WATSANs for which the monitoring support benchmark is met 87% 28% 7% 59%

Support indicators Akatsi East Gonja Sunyani West

Presence of District Water and Sanitation Team x x x

Data flows from district to region level x x x

Allocation and utilisation of district budget x x

Presence of facilitaty management plans and by-laws x x x

NGO coordination x x

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CORRELATIONS: MANAGEMENT AND POINT SOURCE RELIABILITY

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CORRELATIONS: SUPPORT AND MANAGEMENT

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SUMMARY OF KEY FINDINGS

• Functionality levels in line with international estimates (about 2/3 of point sources functional)

• Low compliance with service level standards• Low compliance with national corms and standards,

related to service provision and service authority functions

• Some correlation between performance of WATSAN in service provider indicators and reliability

• Positive correlation between performance of service providers and degree of monitoring support

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SUMMARY OF KEY FINDINGS

• Low investments in the monitoring of operations and maintenance from the service authority level to the service provider level

• Strong positive correlation between availability and accessibility of hand pump spare parts and services of area mechanics and reliability of hand pumps

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USE OF DATA

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PRACTICAL USE OF DATA AT DISTRICT LEVEL

• Adoption of functionality and water service monitoring indicators

• Data collection on functionality and service delivery• information for policy engagements• Assessment and repair of over 17 broken down

boreholes in East Gonja,Akatsi and Sunyani West• Presentation and acceptance of findings in all three

districts• Development and approval of water service delivery

action plans• Formation of water service providers

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PRACTICAL USE OF DATA AT DISTRICT LEVEL

• Training of 7 Area mechanics in East Gonja• Akatsi district assembly has completed the procurement

for water quality testing of 100 boreholes• Second round of functionality and service monitoring

completed in 2 districts and ongoing in 1 district.• Akatsi district co-funded the second round monitoring

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PRACTICAL USE OF DATA AT REGIONAL LEVEL

• Lessons from pilot have informed scaling up of functionality and service monitoring to 10 additional districts in Northern Region with support from UNICEF and SNV

• SNV intends to support CWSA to scale up to 1 district in Northern Region and 2 in Upper East

• Updated functionality field of DIMES data base of NR CWSA

• Plan to revise reporting templates of DA to CWSA to include service levels and performance of service providers

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PRACTICAL USE AT NATIONAL LEVEL

• Revision of the District Monitoring and Evaluation System(DiMES) of CWSA to include fields for service levels, performance of service providers and authorities

• Acquisition of FLOW instance by CWSA to host monitoring data

• Scaling -up nationwide of framework for monitoring functionality and service delivery

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Thank youFor more information visit:

http://www.waterservicesthatlast.org/index.php/Countries/Ghana-Triple-S-initiative/Publications