MOHAP PortalCustomer Journey

Quality & Development Section

Information Technology Department

MOHAP Customer Journey 1

https://www.mohap.gov.ae/en/Pages/default.aspx

Contents

• Portal Main Contents

– Header components

– Contents components

– Floating components

– Footer components

• Menu Bar Components

– About MOHAP

– MOHAP Services

– E-Participation

MOHAP Customer Journey 2

– Media Center

– Open Data

– Awareness Center

Web Portal Main Contents

MOHAP Customer Journey 3

Header Contents Floating Footer

Always over pages

Changeable Information

Always over pages

Always over pages

Web Portal Main Contents

MOHAP Customer Journey 4

Header

Contents Floating

Floating

Web Portal Main Contents

MOHAP Customer Journey 5

Footer

Header Components

MOHAP Customer Journey 6

Login/ Registration

Help Options

Accessibility Options

To apply for a service

For navigating and assistant

For people of determination

Search Options

Menu Bar

To all pages and services

Open different sections

MOHAP Customer Journey

Login/Registration

7

To Login to Service Systems

Login with “UAE Pass”

Login with “SmartPass”

Login with user & password

New User Registration

Help Options

MOHAP Customer Journey 8

Helpful & useful page

Branches map & locations

Portal Sitemap

Listen to current page

To switch to Arabic page

Accessibility Options

MOHAP Customer Journey 9

Accessibility options

Font increase or decrees

Switch to black and whit theme

Change coloring group

Print or share page

Searching Components

MOHAP Customer Journey 10

Search in all pages

Tip appears

Autocomplete feature

Sound to text search search

Advanced search

Advanced search options

Menu Bar

MOHAP Customer Journey 11

To apply for a job

To go to home page

Remaining menus can be viewable when you roll-up over their title, explanation will come

Contents Components

MOHAP Customer Journey 12

Content Sections

National or Stratgy KPI

Contents Evaluation

To get customer feedback

Floating box in some pages

Belonging to Page topic

Contents Parts

MOHAP Customer Journey 13

Home page contents

E-services contents

National or Strategic KPIs

MOHAP Customer Journey 14

Sustainable development

Gender equity national KPI

Contents Evaluation

MOHAP Customer Journey 15

Clicking “Yes” result

Clicking “No” result

Floating Components

MOHAP Customer Journey 16

Social Networking

Customer Happiness

Smart Applications

MOHAP smart

applications

Hotline and contacts

Navigating & participating

Accessibility Options

Happiness Meter

Live Chatting

Talking to customer

agents

Get customer

satisfactions level

People of determinate

support

Social Networking

MOHAP Customer Journey 17

FacebookYouTubeTwitter Instagram

Customer Happiness

MOHAP Customer Journey 18

Mobile Services

MOHAP Customer Journey 19

Accessibility Options

MOHAP Customer Journey 20

Accessibility options

Font increase or decrees

Switch to black and whit theme

Change coloring group

Print or share page

Happiness Meter

MOHAP Customer Journey 21

Live Chat

MOHAP Customer Journey 22

Footer components

MOHAP Customer Journey 23

External Links

Internal Links

Updates & Browsers

External federal

organizations

Internal links for staff &

customers

Last update

date & fit browsers

Links & Data

MOHAP Customer Journey 24

Federal Services

Calling MOHAP Call Center

Newsletter subscription

Counting page visitors

UAE Gov Portal

External Links

MOHAP Customer Journey 25

Check staff email

Reading the charter

For news and events

Frequently ask questions

Information copyrights

Getting RSS news

Previously mentioned

Security criteria

Updates and Browsers

MOHAP Customer Journey 26

Last update dateSuitable screen

resolutionCompatible web

browsers

Required add-in toolsTechniques applied

on webCopyrights and details

Menu Bar Components

MOHAP Customer Journey 27

About MOHAP

MOHAP Services

E-Participation

Initial information

Services and links to access

For social network & others

Media Center

Open Data

Awareness Center

All media related

Statistics & Reports

Useful information

About Us

MOHAP Customer Journey 28

Choose from drop-down list appropriate

option for MOHAP Sections

Services

MOHAP Customer Journey 29

Choose from drop-down list appropriate

option for MOHAP services

E-Participation

MOHAP Customer Journey 30

Choose from drop-down list appropriate

option for E-participation

Media Center

MOHAP Customer Journey 31

Choose from drop-down list appropriate option Media Center

Open Data

MOHAP Customer Journey 32

Choose from drop-down list appropriate

option from Open Data

Awareness Center

MOHAP Customer Journey 33

Choose from drop-down list appropriate

option from Open Data

34MOHAP Customer Journey