Customer Service Portal Webinar

1

WELCOME TO THE

CUSTOMER SERVICE PORTAL

WEBINAR

Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733

2

To access the Freedom

Customer Service Portal,

simply click Support

Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733

Customer Service Portal Webinar

Click CUSTOMER

SERVICE PORTAL

4

Enter your assigned

Login ID and Password to

enter the Customer

Service Portal.

Customer Service Portal Webinar

Customer Service Portal Webinar– www.freedomsys.com – 1-800-571-3733

5

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

Click Request Service to file a

web-based Service Order.

This is the opening screen of the Customer

Service Portal!

6

Customer Service Portal Webinar

Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733

Complete the Service Request form and click Submit when done!

Remember there are three required fields:

1.Customer Reference2.Req Service Date

3.Problem

7

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

You will receive a Service

Order Number confirming that

your service request has

been received by Freedom

Systems!

8

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

The Customer Service Portal also lets you

track the status of your Service Requests. This

is accessed through

Pending Orders!

9

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

Service Requests can be Sorted, Printed or Exported!

10

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

This is an example of a Service Order displayed to screen which can then be

printed!

11

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

Another important

feature lets you view and print

your Invoices!

12

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

Service Requests can be Sorted, Printed or Exported!

13

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

The Customer Service Portal now offers a

complete, on-line FAQ Section!

14

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

FAQ’s are sorted by

Topics or Programs!

15

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

You can also search for

specific Key Words or Phrases!

16

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

Selecting a question will display the

Answer/Solution to your issue!

17

Customer Service Portal Webinar

Customer Service Portal Webinar - – www.freedomsys.com – 1-800-571-3733

Rating the answers lets us

continually update the data to maximize

its usefulness!

18

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

One more feature

available is the Knowledge

Base

19

Customer Service Portal Webinar

Customer Service Portal Webinar - October 23, 2007 – www.freedomsys.com – 1-800-571-3733

The Knowledge Base is used

to store information

and procedures unique to

your municipality!

This page will display any

custom operating

procedures or information that

is on file for your

municipality.

20

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

You will need to reset your password the first time you use

the Customer Service Portal!

21

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

Click Change Password, enter the new password and click Submit.

22

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

Store your new password in a

safe place!

23

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

THANK YOU FOR ATTENDING THE CUSTOMER SERVICE PORTAL WEBINAR.

24

Customer Service Portal Webinar

Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

PLEASE REMEMBER TO VISIT WWW.FREEDOMSYS.COM FOR A LIST OF

UPCOMING WEBINARS!