Mohamed Youssef Rashiddy MohamedUnited Arab Emirates – Fujairah – New Skamkam

00971568698520 - 00201149937888mmohamed103@etisalat.ae

OBJECTVE:Seeking an active and dynamic position in the field of your institution where my skills and experience of 6 years in Customer service and sales in both telecommunication and travel and tourism industry can be well utilized and in which I can gain new experience.PREVIOUS EXPERIENCES:- Sales Executive at Etisalat UAE (Fujairah - Etisalat Business

Centre) June2015: present. Greet the customer on counter with warmth, courtesy & personalized greeting In low traffic periods, meet the customer at the door (acting as greeter) Listening to customer requirements and matches their needs with our products. Follow up all the case related to my daily requests in the corporate billing and customer management

(CBCM system). Negotiating the terms of an agreement and closing sales. Provide retail's junior staff with all needed operational support. Support retail outdoor activities & events when required. Achieve sales targets. Gathering the information regarding our products to keep up to date in a daily basis. Negotiating on alternatives products with the customers to achieve my individual target and our store

group target. Attending team meetings and sharing best practice with colleagues. Advising on forthcoming product developments and discussing special promotions.- Sales Executive at Etisalat Egypt (Aswan Store)

May2013:June2015. Handled more than 100 customer per day regarding complains in respect of billing issues and related

services to reduce compliance rate. Greet the customer on counter with warmth, courtesy & personalized greeting. In low traffic periods, meet the customer at the door (acting as greeter). Advised our potential customers by providing the best solution that matches their needs to guarantee

the customer satisfaction. Provide retail's junior staff with all needed operational support. Support retail outdoor activities & events when required. Achieve sales targets. Processed the sales and payments via Seible, wincash, wincash logistic and HP programs. Delegated as a team leader by contributes to team effort by accomplishing related results as needed.- Senior Receptionist at Pyramisa Hotels & Resort (Aswan)

April2011:May2013 Leading shifts and do opening and closing reports for every shift. Dealing with bookings by phone, e-mail, letter, fax or face-to-face. Completing procedures when guests arrive and leave. Choosing rooms and handing out keys. Preparing bills and taking payments Taking and passing on messages to guests Dealing with special requests from guests (like booking theatre tickets or storing valuable items) Answering questions about what the hotel offers and the surrounding area. Dealing with complaints or problems.- Airline Ticketing and Reservation Agent At (Travco Travel)

January2011:April2011 Plans route and computes ticket cost, using schedules, rate books, and computer (Amadeus).

Informs travel agents in other locations of space reserved or available. Plan vacation and travel routes.- Senior Sales coordinator at Vodafone Egypt (Aswan Store)

May2010:January2011 Greet the customer on counter with warmth, courtesy & personalized greeting. In low traffic periods, meet the customer at the door (acting as greeter). Generating a proper queuing ticket for the customer. Full customer need assessment by proper probing to identify the customer's needs. Offering the best fit to the customer through cross sell/up sell when applicable according to the

customer's type/segment. Fulfilling the customer need with speed & simplicity (Can do attitude). Handle customers' inquiries & complains in a positive manner. Acting as customer's telecom advisor. Ensure that the customer got all the needed service before leaving the counter. Farewell the customer & invite him to revisit our store. Provide strong & updated product knowledge & competition's offers awareness. Supporting in maintaining the store's look & feel standards at all times. Accurately handle cash. Accurately handle inventory. Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...). Interdepartmental communication to speed up the work's completion. Handling opening & end of day operation. Provide retail's junior staff with all needed operational support. Support retail outdoor activities & events when required. Achieve sales targets. Achieve revenue targets. Cross sell/up sell when applicable according to the customer's type/segment. Achieve customer experience targets.- Receptionist at Pyramisa Hotels & Resort (Aswan)

May2009:May2010 Dealing with bookings by phone, e-mail, letter, fax or face-to-face. Completing procedures when guests arrive and leave. Choosing rooms and handing out keys. Preparing bills and taking payments Taking and passing on messages to guests Dealing with special requests from guests (like booking theatre tickets or storing valuable items) Answering questions about what the hotel offers and the surrounding area. Dealing with complaints or problems.

- English teacher at (Al Azhar primary schools) January2010:June2015

Classroom management. Planning, preparing and delivering lessons to a range of classes and age groups. Preparing and setting tests, examination papers and exercises. Marking and providing appropriate feedback on oral and written work. Devising, writing and producing new materials, including audio and visual resources. Organising and getting involved in social and cultural activities such as sports competitions, school

parties, dinners and excursions. Attending and contributing to training sessions. Participating in marketing events for the language school. Preparing information for inspection visits and other quality assurance exercises. Freelance teaching on a one-to-one basis. Basic administration, such as keeping student registers and attendance records.- Graphic designer and typist at (Speed Business Centre)

October2008:May2009

EDUCATION:Faculty of Arts, English Department, 2008

COURSES:- Retail Induction Course – Etisalat UAE Training Team.- Retail Induction Course – Etisalat Egypt Training Team.- English for Hotel Staff Course-with grade of Excellent-Egyptian Ministry

of Tourism.- ICDL at Egyptian Ministry of Communication and Information

Technology.- Communication Skills at Afaq Association.- Training of English Trainers Course at OHF-Continuing Education Centre.- Life Skills Training of Trainers Course at OHF-Continuing Education Centre.SKILLS:

- Language: - Excellent command of English; speaking, writing, and reading.- Good command of French.

- Computer: Good Command of:- Windows, Internet, and Office Package (ICDL).- Photoshop and QWERTY Keyboard Typing.- Siebel, Amadeus.

- Personal:- Ability to work in-group or as an individual.- Working under pressure, highly motivated.- Find pleasure in customer service and hospitality.- Dealing good with problems.

PERSONAL INFORMATION:- Place & date of birth : Aswan – 10/10/1986- Nationality: Egyptian.- Military service: Permanently Exempt.- Marital Status: Married

I CERTIFY THAT ALL THE ABOVE INFORMATION ARE CORRECT