Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
MoffittVirtualVisitPatientPreparationGuide
NeedHelp?Call866-241-6860 Page1of15
IntroductionThePatientPreparationGuidewalksyouthroughstep-by-stepinstructionstoprepareyouforavirtualvisitwithaMoffittCancerCenterdoctorusingeVisit,including:
• GettingStarted• Enrollment• PersonalProfile• VisitConfirmation• Notifications• EquipmentandEquipmentTest
YoucancompletethestepsinthisguideafteryouconsenttoparticipateandreceivetheWelcomemessageemailwithyourscheduledappointmentdateandtime.
GettingStartedMoffittVirtualVisitregistrationmustbecompletedonlineusingoneoftheseinternetbrowserapplications:
Google®Chrome® MozillaFirefox®
Note:TheSafaribrowseronApple®devices,likeiPhones®oriPads®,shouldnotbeusedforregistration.
TodetermineifyouhaveGoogleChromeorMozillaFirefoxonyourcomputer,lookfortheicons(above)orfollowthesesteps:
1. ClicktheStartbutton.
2. TypeGoogleChromeorFirefoxinthesearchbox.
3. Resultsautomaticallydisplayinthetopportionofthewindow.
1
2
3
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page2of15
Enrollment(Registration)AfterconsentingtoparticipateinavirtualvisitwithyourdoctoratMoffittCancerCenter,youwillreceiveanemailwelcomingyoutoMoffittVirtualVisitfromno-reply@evisit.com.
TheWelcomeemailcontainsalinktologinandcompleteenrollment,aswellaslinkstocustomersupport,theAppleAppstore,andGooglePlayforAndroiddevices.
Note:Ifyouclickthelinktologinandcompleteenrollmentandthefollowingscreendisplays,itmeansthatthecomputerdoesnothavetherightinternetbrowserinstalled.YouwillneedtoinstallGoogleChromeorFirefoxinordertoproceed.
• GoogleChromeDownloadàhttps://www.google.com/chrome/browser/desktop/index.html• FirefoxDownloadàhttps://www.mozilla.org/en-US/firefox/new/
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page3of15
Tocompleteenrollment:
1. IfyourdefaultbrowserisGoogleChromeorFirefox,simplyclickthelink.Alternatively,youcancopythelink,opentheGoogleChromeorFirefoxbrowser,andpastethelinkintotheaddressbar.
2. TheMoffittVirtualVisitsigninpagedisplays.Typeyouremailaddress.3. Thentypeapasswordandenterthepasswordagaintoconfirm.4. ReviewtheeVisitandMoffittCancerCenterterms,andthencheckthetwoboxestoagree.5. ClickRegister.
2
3
5
Note:Ifyouarealreadyregistered,clickIalreadyhaveanaccounttologin.
4
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page4of15
6. Aconfirmationmessagedisplaysyourscheduledappointmentinformation.ClickCreateaccounttocontinue.
7. ClickYesorNotoconfirmifyouareadependent.
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page5of15
PersonalProfileBeforeyourfirstvirtualvisitwiththedoctor,yourMoffittVirtualVisitprofilemustbecomplete.
1. WeurgeyoutofilloutasmuchofthisinformationaspossibleoneVisit’ssecuresite,including:
• FirstName• MiddleName• LastName• DateofBirth• Gender• Country
• HomePhone• MobilePhone• Address• City• State• Zip
2. Whenyouarefinished,clickContinue.
YoucanleaveNoselected.
Youcanclickthepencilicontouploadaphotoofyourself.
2
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page6of15
NotificationsNowthatyouareregisteredineVisitandyourprofileiscomplete,youwillautomaticallyreceivethreeremindernotificationsatthesetimes:
• 24hoursbeforethevirtualvisit• 30minutesbeforethevirtualvisit• Atthetimeofthevirtualvisit
eVisitcansendremindernotificationsviaemail,voicemail,ortextmessage(preferred).YoucanchoosehowyoureceivenotificationsontheSettingsscreen.
1. Clickthearrownexttoyournameatthetopofthemainscreen,andselectMyAccount.
2. Yourprofileinformationdisplays.ClickSettingsontheleftside.
3. ClickthebuttonstoturnnotificationsOn()orOff().
4. Whenfinished,clickMoffittVirtualVisittoreturntothemainscreen.Yournotificationchangessave.
1
2
Youcanattachadocument,report,orimage,ifdesired.
Youcanalsochangeyouremailaddressor
passwordontheSettingsscreen.
4
3
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page7of15
ExamplesofNotifications
NotificationReceived:
TextMessage Email
Afterenrolling.
30minutespriortoappointment.
Attimeofvirtualvisit.
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page8of15
EquipmentInorderforthevirtualvisittobesuccessful,youwillneedtodecideifyouaregoingtouseacomputer/laptoporasmartphone/tabletandmakesurethedeviceyouchooseisequippedandreadyforthevirtualvisit.
Computer/LaptopPriortoyourappointmenttime,confirmthefollowingequipmentisconnectedandreadytouseonthecomputerorlaptop:
□ Internetconnection(wiredispreferred,butwirelesswillwork)□ GoogleChromeorFirefox(internetbrowser)□ Microphone□ Speakers□ Webcamera□ Power
SmartPhone/TabletSmartphonesandtabletscanbeeitherAndroidorApple(iPhoneoriPad).
Priortoyourappointmenttime,confirmthefollowingisavailableonthesmartphone:
□ Internetconnection(4GorWiFi)□ eVisitapp(seebelowforinformationaboutdownloadandinstallation)□ Microphone□ Speakers□ Webcamera□ SufficientBattery
Note:AbrowserlikeGoogleChrome,Firefox,orSafariisnotneededifyouuseasmartphoneortablet.
TodownloadandinstalltheMoffittVirtualVisitapp:
• Androiddevices–GotothePlayStore(GooglePlay)andsearchforMoffittVirtualVisit.• Appledevices–GototheAppStoreandsearchforMoffittVirtualVisit.Youwillneedtoknowyour
iTuneslogininformation(IDandpassword)tocompletethedownloadandinstallation.
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page9of15
EquipmentCheck–Computer/LaptopWhenyouareconfidentyourcomputer/laptopandequipmentisfunctionalandreadytouse,followthesestepstoconductanEquipmentCheck:
1. FromeitherGoogleChromeorFirefox,gototheeVisitwebsiteandlogin.
2. Clickthearrownexttoyournameatthetopofthemainscreen,andselectEquipmentTest.
3. TheEquipmentcheckscreendisplays.Ifthemicrophone,camera,orspeakersarenotproperly
connectedorsetup,anerrormessagedisplays.Youcancontinuethetestwithoutthelistedequipment,butyourappointmentwithyourdoctorwillnotbesuccessfuluntiltheissue(s)is/areresolved.
2
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page10of15
4. ClickStart.
5. Afterthetestcompletes,resultsdisplay.Youcanclickoneachsectiontoseemoredetailsaboutwhat
passedandwhatfailed.
6. Whenyouarereadytoproceed,clickContinue.
ThemaineVisitscreendisplays.
4
6
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page11of15
EquipmentCheck–SmartPhone/TabletWhenyouareconfidentyoursmartphone/tabletisfunctionalandreadytouse,followthesestepstoconductanEquipmentCheck:
1. OpentheMoffittVirtualVisitapp,typeyouremailaddress,password,andtapSignIn.
2. Youmaybepromptedtouploadaphotoofyourself.TapUpdateLatertocontinue.
2
1
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page12of15
3. Themainscreendisplays,listingyourscheduledvisitandavailableproviders.Toperformtheequipmentcheck,taptheMenuicon.
Note:Ifyoudonothaveascheduledvisit,thescreenwilllooklikethis:
3
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page13of15
4. TapHelp.
5. TheHelpscreendisplays.TappreVisitEquipmentTutorial.
4
5
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page14of15
6. AbrowseropenstothePre-VisitEquipmentCheck.TapStartTest.
7. Followtheon-screeninstructionsandanswerquestionsaboutyourdevicetocompletetheEquipment
Check.
YoushouldnowbepreparedtoparticipateinavirtualvisitwithyourMoffittCancerCenterdoctorusingeVisit.
6
MoffittVirtualVisit–PatientPreparationGuide
NeedHelp?Call866-241-6860 Page15of15
SupportandContactInformationMoffittCancerCenteroffersremotevirtualvisitstoselectpatients.UpdatedinformationispostedonMoffitt’swebsiteasitbecomesavailable:https://moffitt.org/virtualvisit.
Fortechnicalassistancewithsettingupyourcomputerorphone,contact:
MoffittVirutalVisitSupport
MondaythroughFriday,8:00a.m.to5:00p.m.(Eastern)
Phone:866-241-6860
Email:[email protected]
Forassistancewithscheduling,rescheduling,orcancelingvirtualvisits,contact:
MoffittPatientAppointmentCenter
Phone:888-663-3488