Module 7 IE6 v3

EuropeanComputer Driving

Licence®

Syllabus 4

Module 7 - Information & Communication

Using IE6 and Outlook Express

Release ECDL48v3

Module 7 Information & Communication ECDL

Published by

CiA Training LtdBusiness and Innovation CentreSunderland Enterprise Park East

Sunderland SR5 2THUnited Kingdom

Tel: +44 (0) 191 549 5002Fax: +44 (0) 191 549 9005

E-mail: [email protected]: www.ciatraining.co.uk

ISBN-10: 1-86005-135-9

ISBN-13: 978-1-86005-135-7

European Computer Driving Licence, ECDL, International Computer Driving Licence, ICDL, e-Citizen and related logos are trade marks of The European Computer Driving Licence Foundation Limited (“ECDL-F”) in Ireland and other countries.

CiA Training Ltd is an entity independent of ECDL-F and is not associated with ECDL-F in any manner. This courseware publication may be used to assist candidates to prepare for ECDL/ICDL tests. Neither ECDL-F nor CiA Training Ltd warrants that the use of this courseware publication will ensure passing of ECDL/ICDL tests. This courseware publication has been independently reviewed and approved by ECDL-F as complying with the following standard:

Technical compliance with the learning objectives of ECDL/ICDL Syllabus Version 4.0

Confirmation of this approval can be obtained by reviewing the Courseware Section of the website www.ecdl.com

The material contained in this courseware publication has not been reviewed for technical accuracy and does not guarantee that candidates will pass ECDL/ICDL tests. Any and all assessment items and/or performance-based exercises contained in this courseware publication relate solely to this publication and do not constitute or imply certification by ECDL-F in respect of ECDL/ICDL tests or any other ECDL-F test.

For details on sitting ECDL/ICDL tests and other ECDL-F tests in your country, please contact your country's National ECDL/ICDL designated Licensee or visit ECDL-F’s web site at www.ecdl.com.

Candidates using this courseware publication must be registered with the National Licensee, before undertaking ECDL/ICDL tests. Without a valid registration, ECDL/ICDL tests cannot be undertaken and no ECDL/ICDL certificate, nor any other form of recognition, can be given to a candidate. Registration should be undertaken with your country's National ECDL/ICDL designated Licensee at any Approved ECDL/ICDL Test Centre.

ECDL/ICDL Syllabus Version 4.0 is the official syllabus of the ECDL/ICDL certification programme at the date of approval of this courseware publication.

Microsoft is a registered trademark and Windows is a trademark of the Microsoft Corporation

© CiA Training Ltd 2003 2 Internet Explorer 6

ECDL Module 7 Information & Communication

AimsTo demonstrate the ability to use web browser and e-mail applications on a personal computer.

To understand and accomplish basic operations associated with searching and navigating web sites to access information.

To create and send e-mail and to manage personal distribution lists and message folders.

ObjectivesAfter completing the guide the user will be able to:

Understand concepts and terms relating to the Internet and e-mail

Navigate individual sites

Use web addresses

Use search engines

Download files

Create, send and read e-mail messages

Edit and attach files to e-mail messages

Manage message folders

Assessment of KnowledgeAt the end of this guide is a section called the Record of Achievement Matrix. Before the guide is started it is recommended that the user completes the matrix to measure the level of current knowledge.

Tick boxes are provided for each feature. 1 is for no knowledge, 2 some knowledge and 3 is for competent.

After working through a section, complete the matrix for that section and only when competent in all areas move on to the next section.

Internet Explorer 6 3 © CiA Training Ltd 2003


ContentsSECTION 1 GETTING STARTED.......................................................................................7

1 - INTERNET THEORY............................................................................................................8

2 - INTERNET EXPLORER........................................................................................................9

3 - SECURITY ON THE INTERNET..........................................................................................10

4 - CONNECTING TO THE INTERNET.....................................................................................11

5 - RECONNECTING...............................................................................................................12

6 - BROWSER HELP...............................................................................................................13

7 - INTERNET EXPLORER SCREEN........................................................................................14

8 - VIEWS.............................................................................................................................15

9 - DISPLAYING IMAGES.......................................................................................................16

10 - FRAMED WEB PAGES....................................................................................................17

11 - CLOSING THE BROWSER................................................................................................18

12 - REVISION.......................................................................................................................19

13 - REVISION.......................................................................................................................20

SECTION 2 NAVIGATION.................................................................................................21

14 - USING HYPERLINKS......................................................................................................22

15 - BACK AND FORWARD BUTTONS...................................................................................24

16 - USING WEB ADDRESSES...............................................................................................25

17 - BOOKMARKS.................................................................................................................26

18 - ORGANISING BOOKMARKS............................................................................................28

19 - THE LINKS BAR............................................................................................................29

20 - BROWSING HISTORY.....................................................................................................30

21 - STOP AND REFRESH DOWNLOADS................................................................................32

22 - REVISION.......................................................................................................................33

23 - REVISION.......................................................................................................................34

SECTION 3 BROWSING THE WEB..................................................................................35

24 - SEARCH ENGINES..........................................................................................................36

25 - SEARCH CRITERIA.........................................................................................................37

26 - SUBJECT DIRECTORIES..................................................................................................39

27 - THE SEARCH BAR.........................................................................................................40

28 - FINDING TEXT...............................................................................................................41

29 - GENERAL OPTIONS........................................................................................................42

30 - COMPLETING A WEB FORM..........................................................................................44

31 - REVISION.......................................................................................................................45

32 - REVISION.......................................................................................................................46



SECTION 4 SAVING AND PRINTING..............................................................................47

33 - SAVING A WEB PAGE....................................................................................................48

34 - DUPLICATING WEB PAGE ITEMS...................................................................................49

35 - PAGE SETUP..................................................................................................................50

36 - PRINTING A WEB PAGE.................................................................................................51

37 - PRINTING A SEARCH RESULT........................................................................................52

38 - DOWNLOADING FILES...................................................................................................53

39 - REVISION.......................................................................................................................55

40 - REVISION.......................................................................................................................56

SECTION 5 OUTLOOK EXPRESS....................................................................................57

41 - USING E-MAIL...............................................................................................................58

42 - USING OUTLOOK EXPRESS............................................................................................59

43 - E-MAIL HELP.................................................................................................................61

44 - CHANGING SCREEN DISPLAY........................................................................................62

45 - MESSAGE HEADINGS.....................................................................................................64

46 - CLOSING OUTLOOK EXPRESS........................................................................................65

47 - REVISION.......................................................................................................................66

48 - REVISION.......................................................................................................................67

49 - REVISION.......................................................................................................................68

SECTION 6 MESSAGE EDITING......................................................................................69

50 - CREATING A MESSAGE.................................................................................................70

51 - CUT, COPY AND PASTE MESSAGES...............................................................................71

52 - CUT, COPY AND PASTE FROM WORD...........................................................................72

53 - SPELL CHECKER............................................................................................................73

54 - APPLYING A SIGNATURE...............................................................................................75

55 - REVISION.......................................................................................................................77

56 - REVISION.......................................................................................................................78



SECTION 7 SEND AND RECEIVE....................................................................................79

57 - SENDING MESSAGES.....................................................................................................80

58 - OPEN AND READ MESSAGES.........................................................................................81

59 - FLAGGING A MESSAGE.................................................................................................82

60 - ATTACHING FILES.........................................................................................................83

61 - OPEN AND SAVE A FILE ATTACHMENT........................................................................84

62 - CHANGING MESSAGE PRIORITY....................................................................................86

63 - REPLY TO/FORWARD MESSAGES..................................................................................87

64 - ADDRESS BOOK............................................................................................................89

65 - ADD SENDER TO ADDRESS BOOK.................................................................................90

66 - DISTRIBUTION LISTS.....................................................................................................91

67 - REVISION.......................................................................................................................93

68 - REVISION.......................................................................................................................94

69 - REVISION.......................................................................................................................95

70 - REVISION.......................................................................................................................96

SECTION 8 MESSAGE MANAGEMENT.........................................................................97

71 - PRINTING A MESSAGE...................................................................................................98

72 - DELETING MESSAGES...................................................................................................99

73 - CREATING INBOX FOLDERS........................................................................................100

74 - ORGANISING MESSAGES.............................................................................................102

75 - FINDING MESSAGES....................................................................................................103

76 - REVISION.....................................................................................................................105

77 - REVISION.....................................................................................................................106

78 - REVISION.....................................................................................................................107

ANSWERS............................................................................................................................108

GLOSSARY..........................................................................................................................109

INDEX...................................................................................................................................111

RECORD OF ACHIEVEMENT MATRIX.......................................................................113


ECDL Section 1 Getting Started

Section 1Getting Started

By the end of this Section you should be able to:

Understand the Internet

Be Aware of Security Issues

Use Internet Explorer

Connect and Reconnect to the Internet

Use Online Help

Display and Remove Images

Be Familiar with the Screens and Views

To gain an understanding of the above features, work through the Driving Lessons in this Section.

For each Driving Lesson, read the Park and Read instructions, without touching the keyboard, then work through the numbered steps of the Manoeuvres on the computer. Complete the Revision Exercise(s) at the end of the section to test your knowledge.


Section 1 Getting Started ECDL

Driving Lesson 1 - Internet Theory

Park and Read

The Internet is a vast computer network, which allows users all over the world to communicate with each other. As well as the sharing of information between computers, the Internet makes it possible to communicate by using electronic mail (e-mail), or by using the computer as a kind of telephone (NetMeeting).

The World Wide Web (www) is not the same thing as the Internet; it is the network of information that can be accessed via the Internet. This information is stored on the web in a Web Page or Web Site, which has a unique address. The Home Page of a web site usually consists of an introduction to the site and often contains hyperlinks to other pages on that site, or to a different site on the World Wide Web.

Once connected to the Internet, it is possible to publish an individual web site. This is a simple process, as there are now software applications available which make it possible to create a publication without the need to know the Internet programming language, HTML (Hypertext Markup Language).

E-mail is a way of sending a message to another computer user, anywhere in the world. The message will reach its destination almost immediately. Internet users send and receive e-mail messages by using e-mail addresses which, like web site addresses, are unique.

Internet Explorer is an application that allows the user to access information on the World Wide Web, to publish their own web pages and to communicate with other users easily. By working through this guide, the user will be ready to access the limitless potential of electronic communication.



Driving Lesson 2 - Internet Explorer

Park and Read

Internet Explorer

Internet Explorer is a software application that consists of many components, designed to allow the user to explore the full potential of the Internet.

The main feature of the package is the IE6 web browser, which enables the user to “surf the net.” The browser facilitates searching for web sites, keeps a record of sites visited and allows favourite sites to be added to a folder for easy access.

Outlook Express

Outlook Express is a complete system for sending and receiving e-mail messages. Messages from Newsgroups (Internet discussion groups) are also handled by Outlook Express.

This guide has been written assuming that IE6 is running under Windows XP and all screen shots and options reflect this. It is however possible to run IE6 under earlier versions of Windows, in which case allowances will need to be made.



Driving Lesson 3 - Security on the Internet

Park and Read

Before using the Internet, especially at home, there are some security implications to be considered. When you access a web site, that site can also obtain information about you and can place files on your computer. This is not always as ominous as it sounds. Small text files called cookies are stored on your computer when you visit a web site. You can choose whether or not to allow this to happen - whether to allow some, all or none of the files to be stored. However, if you refuse all cookies you may be unable to view some web pages. As you are browsing the Internet a collection of temporary internet files, known as a cache is also stored on your computer. These speed up the display of pages that you have already visited. The main ‘damage’ these files (and cookies) do is take up space on your hard drive, but if desired they can be deleted.

Many web sites cannot be accessed without a user name and password; these are called protected sites. Sometimes you have to pay a fee up front before you can access a web site, which can then be done by entering the user name and password allocated to you. You will usually need a user name and password to shop online at supermarkets such as Sainsburys or Tesco.

One way of maintaining your privacy and security on the Internet is to obtain a digital certificate from a certification authority. This gives you a unique private key, which corresponds with a public key allocated to you by the web site. Sensitive information passing between you and the target site is encrypted, or scrambled using your public key, and can only be deciphered at the target site if they have the matching private key. Banks that provide an online banking service use extremely high levels of encryption for obvious reasons.

You should also be aware of potential hazards. Some files downloaded from the Internet contain viruses, which are programs intended to cause harm to your computer. Viruses are often attached to e-mail messages. It is vital to have anti-virus software installed and equally important to keep it updated on a weekly basis at least. It is also possible to install a firewall. This is a program that protects your computer from any unauthorised access from outside, such as someone trying to access the hard drive to obtain passwords, etc. It is advisable to install a firewall if you have a broadband (always on) connection.

If you decide to do some shopping on the Internet, make sure you pay using a secure server. These web pages can be identified by a small padlock on the Status Bar. Unfortunately, there is a small risk of credit card fraud when paying for goods online, but it must be stressed that the risk is really no greater than giving your credit card details to someone in a shop or over the telephone. There are great advantages to shopping online: you don’t have to go out and jostle your way through crowds or find city centre parking and it is possible to buy almost anything you can think of from all over the world.



Driving Lesson 4 - Connecting to the Internet

Park and Read

Before connecting to the Internet, the user must either have a broadband (always on) connection, or have a modem installed or connected to their computer. This is a device that converts signals from the computer into signals that can travel through a phone line. Although it is not essential, it is often a good idea to install a separate phone line, as normal calls will not be connected while the Internet is being used.

It is also necessary to subscribe to an Internet Service Provider (ISP), who provides the connection service and an e-mail address. With a dial up connection the ISP will provide a User name and a Password, which must always be supplied before access to the Internet is granted. When Internet Explorer starts, the Dial-up Connection dialog box is displayed and requests user details.

Manoeuvres

1. Select from the Windows Desktop and select All Programs | Internet Explorer (then possibly Internet Explorer again, depending on the computer’s setup). If there is not a current connection, the Dial-up Connection dialog box will be displayed.

Depending on the Internet Properties settings on the computer, the connection may be dialled automatically.

2. The default Connect to location will be displayed. The User name and Password may already be present, as in the diagram. If not, when the Dial-up Connection dialog box is displayed, enter the relevant User name and Password. Click on Connect.

3. There is a default starting page shown whenever an Internet connection is first made, known as your Home Page. This guide assumes that the Microsoft site is the Home Page. Leave the first screen of the Microsoft site open.

If the Microsoft Home Page is not displayed, go to Driving Lesson 29 and perform steps 1-3, substituting www.msn.com for www.altavista.com.



Driving Lesson 5 - Reconnecting

Park and Read

If you have a modem and dial up connection, occasionally the connection may be broken. This could happen if the mouse or the keyboard has not been used for a certain period of time. Alternatively, the connection with the Internet Service Provider may “drop”. It is also possible for a high-speed modem to disconnect itself if there is too much interference on the line.

A user will become aware that disconnection has occurred if, when they try to use a hyperlink, enter a new address, perform a search, etc., the Dial-up Connection dialog box appears.

If the relevant information is already in the dialog box, reconnection will occur automatically. If not, reconnection is easily achieved by re-entering the requested information into the dialog box and clicking Connect.



Driving Lesson 6 - Browser Help

Park and Read

Internet Explorer contains an online Help facility that may assist when certain problems are experienced.

Manoeuvres

1. The default Home Page (msn.com) is shown on the screen. This will be explained in the next few Driving Lessons.

2. To find out more about Help, click on Help on the Menu Bar at the top of the screen. A further list of choices appears.

3. Select Online Support.

4. The Product Support Services page appears. This page contains hyperlinks (coloured text), each one leading to a different Help page.

5. Click on any hyperlink.

6. After viewing the displayed information, click the Home button, , to return to the Microsoft Page.

Help | Contents and Index contains help relating to Internet Explorer, but not web help.



Driving Lesson 7 - Internet Explorer Screen

Park and Read

Once the user has made the connection to the Internet, the designated Home Page will appear. In this guide we assume it is the Microsoft site, msn.com.

Manoeuvres

1. Look at the screen. It may look slightly different to the picture below, because the Microsoft web pages are constantly changing.

The home page consists of the:

Menu Bar containing a variety of drop down commands from which to make a selection.

Toolbar containing a series of icons which perform the most common commands.

Address Bar displaying the address of the web site being viewed.

Links Bar which provides a quick way of getting to another web page.

View window which displays the actual web page.

Status Bar which shows the user exactly what Explorer is doing.

Scroll Bar at the far right of the screen, which allows the user to move up and down the page.


Menu Bar

Toolbar

Address Bar

View Window

Links Bar

Scroll Bar

Status Bar


Driving Lesson 8 - Views

Park and Read

Some functions within Internet Explorer change the view of the screen by opening an area on the left of the screen known as the Explorer Bar, from which the function is then controlled. For example, the Search button opens an Explorer Bar which allows the various search parameters and options to be defined. The bar is then referred to as the Search Bar. Other functions which open Explorer Bars include Favorites and History.

Full Screen View can be selected to view more of the web page by suppressing all toolbars except the Standard toolbar.

Manoeuvres1. With your default Home Page (msn.com) on the screen, click the Search

button, , to view the Search Bar at the left of the screen.

2. Click on the Search button again to remove the Search Bar.

3. Click the Favorites button, , to display the Favorites Bar.

4. Click the History button, . The Favorites Bar is closed and the History Bar appears, showing the pages that have been visited recently. By default, Explorer keeps a record of the sites visited within the past 20 days, although this period may have been altered.

5. Close the History Bar by clicking the History button again or the Close button, , at the top right of the History Bar.

The Search and Favorites features will be discussed in greater detail later. Pages listed in the History or Favorites can be displayed by clicking on them.

6. The toolbar display can also be modified. Select View | Toolbars. Those toolbars currently displayed have a tick next to them. Click on Address Bar to hide this toolbar.

7. To replace the toolbar, select View | Toolbars | Address Bar.

View | Toolbars | Customize has a Text options box which alters the appearance of toolbars. This guide uses the Selective text on right option.

8. Select View | Full Screen from the menu.

9. To return to the normal view, click the Restore button, , in the top right corner of the screen and leave the Home Page open.

The <F11> key can be used to toggle between Full Screen and normal view.



Driving Lesson 9 - Displaying Images

Park and Read

The computer can be set up to display web pages without images, so they appear (download) more quickly. If this option is selected, only text will appear on the page.

Manoeuvres

1. Select Tools | Internet Options and the Advanced tab.

2. Scroll down until Multimedia is visible.

3. Remove the check (tick) from Show pictures and click OK.

4. Click the Refresh button, . The page appears without graphics, resulting in it loading more quickly.

5. To restore the original settings, select Tools | Internet Options and the Advanced tab.

6. Click the Restore Defaults button.

7. Click OK and click the Refresh button, , again. The graphics are restored.



Driving Lesson 10 - Framed Web Pages

Park and Read

Some web sites have framed pages, consisting of a Navigation panel and a View panel. These pages work in a similar way to Windows Explorer, that is, selecting an option in the Navigation panel will display its contents in the View panel. The framed page often has scroll bars as navigation aids.

The advantage of framed web pages is that the user can see the contents of a web site at a glance. However, the downside is that these sites can sometimes be difficult to exit.

Manoeuvres

1. Click in the Address Bar of the Explorer window and type www.ciatraining.co.uk/downloads, then press <Enter>. This is a framed page: a list of navigation hyperlinks is at the left of the screen. When one of the links is clicked, a new page will be shown at the right of the screen.

Web addresses will be covered in more detail in Driving Lesson 16.

2. Click on the Images text at the left. This is a hyperlink (like the rest of the bulleted list). Notice how the information at the right of the screen changes.

3. Read the information.

4. There is a further hyperlink underneath the images. Click on the word here under the smallest banana. Another new page is displayed.

5. Notice how the navigation hyperlinks are always visible at the left of the screen.

6. Click on the Home Page text hyperlink to move to the Home Page for the site.

The Back button, , can be used to move back through the pages (see Driving Lesson 15).

The Home button, , can be used to exit a complex framed web site.

7. Click on the button to display your default Home Page.



Driving Lesson 11 - Closing the Browser

Park and Read

To end the current browsing session, the web browser must be closed. With a dial up connection, make sure the connection is also terminated, if you are not prompted to disconnect automatically.

Manoeuvres

1. Click the Close button, , on the Menu Bar at the top right corner of the screen.

Alternatively, select File | Close from the menu.

2. If you have a dial up connection the Auto Disconnect dialog box should appear.

3. Select Disconnect Now to end the current session. If the Auto Disconnect dialog box does not appear, move to step 5.

4. Reconnect to the Internet, by clicking on the button on the Taskbar or Desktop, or selecting Start | All Programs, etc.

5. The icon , is always visible on the Taskbar when the computer is

connected to the Internet. Click on to display a Connected to dialog box showing status details of the current connection.

6. Click Disconnect to end the current session. Confirm that the has disappeared. Always ensure that this icon is not displayed to signify disconnection.

7. Reconnect to the Internet.



Driving Lesson 12 - RevisionThis covers the features introduced in this section. Try not to refer to the preceding Driving Lessons while completing it.

1. What does www stand for?

2. What is the main programming language used on the Internet?

3. What must you have before attempting to connect to the Internet?

4. Use online help to find out about Microsoft Product Updates.

5. Which buttons can be used to change the view of the screen?

6. Which menu command allows a page to be viewed without graphics?

7. Why are framed web pages used?

8. Disconnect from the Internet.

Check the answers at the back of the guide.

If you experienced any difficulty completing the Revision, refer back to the Driving Lessons in this section. Then redo the Revision.




1. Connect to the Internet.

2. What is the Internet?

3. How is the World Wide Web different from the Internet?

4. What are cookies?

5. What does encrypted mean?

6. What is a firewall?

7. How can you determine if a server is secure before attempting to pay for goods online using a credit card?



Once you are confident with the features, complete the Record of Achievement Matrix referring to the section at the end of the guide. Only when competent move on to the next Section.


ECDL Section 2 Navigation

Section 2Navigation


Use Hyperlinks

Move Backward and Forward through a Web Site

Use Web Addresses

Store and Organise Bookmarks

Use the History Feature

Stop and Refresh Downloads




Section 2 Navigation ECDL

Driving Lesson 14 - Using Hyperlinks

Park and Read

Most web sites contain hyperlinks. These are pieces of coloured text, pictures or buttons which, when clicked on, immediately take the user to a different site, or a different page within the current site.

There is no limit to the number of hyperlinks a web site can have. It is because any site can be linked to many other related sites, each one of which in turn will be linked to many more, that led to the idea of a huge ‘web’ of information (the world wide web). This interconnected mass of information can be browsed relatively simply by choosing a trail of hyperlinks from one site to another.

The advantage of using hyperlinks to navigate within the pages of a single site is that they make it much more interesting and user-friendly.

Manoeuvres

1. Connect to the Internet, if you are not already connected.

2. Enter www.ciatraining.co.uk/downloads in the Address Bar and press

<Enter> or click the Go button, .

These pages are part of the CiA Training Ltd web site and are only accessed by entering the above address fully and correctly.

3. Click on the link Hyperlinks in the left frame of the screen. A new page is displayed in the right frame. Read the information that is displayed.



Driving Lesson 14 - Continued

This site is an example of framed web pages. The navigation pane on the left remains constant and contains links to the other pages of the site. These content pages are displayed in the frame on the right as they are selected.

4. Click the About ECDL hyperlink in the left frame.

5. When the new page is displayed, read through the text then click the ECDL Modules hyperlink at the left to display a new page.

6. Hyperlinks can be used to open a web page in a new window. Right click on the Downloads link in the left frame of the page.

7. From the shortcut menu, select Open in New Window. A smaller window opens containing the new web page.

8. Click its Close button to remove the window.

9. To demonstrate a hyperlink to a new site, click on Hyperlinks in the left frame of the screen. When the new page is displayed in the right frame, click on the NASA link.

10. The NASA site is displayed in a new window because of the way that the hyperlink has been programmed. Maximise the new window, then click its Close button to remove it.

11. Click to return to the your default Home Page.



Driving Lesson 15 - Back and Forward Buttons

Park and Read

Navigating between web pages/sites is made easy by using the Back,

and Forward, , buttons on the Toolbar. Explorer records the order in which pages are viewed. The Back button moves back through the pages until the first page viewed is reached. The Forward button forward moves forward until the most recently viewed page is reached. Clicking the arrow to the right of each button displays a drop down list of all sites visited before or after the current one. Any site from the list can be selected.

Manoeuvres

1. With your default Home Page still being viewed, click the Back button,

. The screen displays the last page visited.

2. Repeat this action until the button becomes ghosted (pale grey). This means that the first page viewed in this session has been reached.

3. Now click the Forward button, . Explorer will move forward to the next page in the sequence.

4. Repeat step 3 to move forward through the pages until the Forward button is ghosted. This indicates that the most recent page is displayed and it is not possible to go further forward.

5. Click the small black arrow to the right of the Back button to reveal a drop down list of all previous sites.

6. Click any one to go to it directly.

7. If your default Home Page is not displayed, click to return to it and leave it open.



Driving Lesson 16 - Using Web Addresses

Park and Read

The quickest and easiest way of visiting a web site is by entering its address, or URL (Uniform Resource Locator), in the Address Bar. It is important to ensure that the exact address is entered. Because of the sheer volume of sites on the World Wide Web, it would be almost impossible to locate the required site without a complete address, unless it is a large multinational company.

A protocol is a language that enables computers to speak to one another. FTP stands for File Transfer Protocol; it is used to make files and folders publicly available for transfer over the Internet. All web sites use the protocol http (Hypertext Transfer Protocol). Internet Explorer automatically enters (http://), to start the web address. The next part of the address is www (World Wide Web) then the name of the server computer where the page is stored (this is often the same as the name of the company, etc.). The domain name, e.g. com, co.uk, gov, etc. indicates the kind of organisation that owns the server, or the country where the server is located. Each country has a different domain name, e.g. in Australia it is au and in Germany it is de, so some web addresses will end with these letters.

Every web site has a Home Page; this is the first page to appear when the site is opened. The Home Page usually consists of a welcome and/or introduction to the site and links to other pages within it. Note the difference from your default Home Page, which is the page loaded by the Browser when it starts or when you press the Home button.

Manoeuvres1. Click in the Address Bar and enter the following address:

www.ciatraining.co.uk (the address of our main web site) then press

<Enter> or click .

The drop down list on the Address Bar can be used to access recently visited sites. Just click on the arrow and select an address from the list.

2. Close any information dialog box that prompts for personal details.

3. Browse the details of the CiA site, then click the Home button, , to return to the your default Home Page.

4. In the Address Bar type in www.disney.go.com and press <Enter>.

If the page required is that of a large company, it may be possible to find it by typing just the name, e.g. Disney in the Address Bar (see info on Driving Lesson 25).

5. After viewing the details of the Disney site, return to your default Home Page by clicking the Home button.



Driving Lesson 17 - Bookmarks

Park and Read

After using Internet Explorer to browse the web, it is likely that the user will have visited some sites that they would like to revisit on a regular basis. Explorer’s Favorites feature provides a quick and hassle free way of doing just that! In a few easy steps favourite sites can be added to a list which, when clicked on, will take the user directly to that site. This is known as bookmarking a web page.

Once a list of bookmarks has been created, it can be displayed by clicking the Favorites button. Any site from the list can then be visited by a click of the mouse.

A subscription to a favourite site can be set up, so that Explorer will inform the user if any updates have taken place since their last visit (by showing a red star on its icon within the Favorites list). By customising the Favorites list, a user can choose to be notified of updates via e-mail.

Manoeuvres

1. Click on the drop down arrow of the Address Bar and select the Disney home page from the list.

2. Browse the site, then use the button to return to the Disney home page.

3. When the Disney home page is displayed, click to display the list of current favourites in the Favorites Bar. The contents of the list will vary depending on which pages have already been selected.

4. To add a bookmark, click the Add button, . The Add Favorite dialog box is displayed.

5. Edit the text in the Name field to just Disney Online.




Alternatively, selecting the command Favorites | Add to Favorites from the Menu Bar will display the dialog box without having the Favourites Bar open.

6. Click OK to add the Disney page to your list of favourites.

7. Click on the Home button, , then enter the address www.ciatraining.co.uk in the Address Bar. Now press <Enter>.

8. Browse the site, then use the button to return to the CiA home page.

9. When the CiA home page appears, repeat steps 4 and 6 to add it to your list of favourites, use the name CIA.

10. Click on the Home button, , then enter www.nasa.gov in the Address Bar. Press <Enter>.

11. Browse the NASA site, then return to its home page using the button.

12. When the NASA home page is displayed, repeat steps 4 and 6 to add it to your list of favourites, use the name NASA.

13. Return to your default Home Page by clicking . Several sites have now been added to your bookmarks.

14. To display a bookmarked site, select Disney Online from the entries listed in the Favorites Bar to go directly to that site.

15. Return immediately to your default Home Page using the button.



Driving Lesson 18 - Organising Bookmarks

Park and Read

Once a Favorites list has been created, Internet Explorer allows the user to manage these links in a similar way to Windows Explorer manages files. Favourites can be moved, renamed or deleted, folders and keyboard shortcuts can be created.

Manoeuvres

1. If necessary, click the Favorites button to display the Favorites Bar.

2. Select the Organize button, . The Organize Favorites dialog box is displayed (the contents may be slightly different to the diagram).

Alternatively, select the command Favorites | Organize Favorites.

3. Click the Create Folder button at the top of the dialog box and name the new folder Entertainment. Press <Enter>.

4. Scroll the list of pages and select the Disney Online page. Click on the Move to Folder button.

5. Select the newly created folder, Entertainment, then click OK. The Disney link has been moved to the new folder.

6. Select the NASA page from the Favorites list and click Rename.

7. Change the name of the entry to Space Exploration, then press <Enter>.

8. Select the CIA link and click Delete to display the prompt Are you sure you want to send … to the Recycle Bin?, Selecting Yes would remove the page from the favourites list but for now click No to retain the entry.

9. Rename the CIA entry CIA Training Ltd.

10. Click Close, but leave your default Home Page open.



Driving Lesson 19 - The Links Bar

Park and Read

The Favorites Bar provides quick access to the user’s list of bookmarks. Favourite sites can also be added to the Links toolbar, which is the quickest way to access these sites, although it does have limited space.

Manoeuvres

1. If the Favorites Bar is not in view, click the Favorites button, , to display it.

2. The CIA site is to be added to the Links toolbar. Move the mouse over the CIA Training Ltd page in the Favorites Bar.

3. Hold the button down and drag the CIA link to the Links Bar, (to the right of the Address Bar), then release the mouse.

By default the Links Bar is located at the right of the Address Bar and is accessed as a drop down list by clicking on the chevrons. It can however be expanded to a full toolbar with the entries shown as icons.

4. To add the Disney site to the Links Bar click the Entertainment folder in the Favorites Bar to open it. Repeat steps 2 and 3 for the Disney site.

5. The Disney site was added to Links in error. If necessary click the chevrons to the right of the Links Bar to display the list of sites.

6. Right click on the Disney site address in the list (or the icon on the toolbar) and select Delete from the shortcut menu.

7. A dialog box appears asking for confirmation that it is to be removed and sent to the recycle bin. Click Yes.

8. Display the Organize Favorites dialog box and delete the Entertainment folder and the CIA Training Ltd entry from the Links folder (double click the Links folder to open it if necessary).

9. Close the dialog box then close the Favorites Bar by clicking its Close button, .

10. Leave your default Home Page open for the next Driving Lesson.



Driving Lesson 20 - Browsing History

Park and Read

As you are browsing, a record is kept of all the web pages visited. This is known as a browsing history. The Address Bar can be used to return to previously visited pages. The History Bar also allows quick and easy access to previously visited web sites. By default Explorer keeps a record of the sites visited within the past 20 days, although this period can be altered to suit the user’s personal requirements. It is also possible to clear this history.

Manoeuvres

1. Click the drop down arrow at the right of the Address Bar, .

2. Notice how the recently visited pages are listed.

3. Click on the Disney address, . You are taken straight to the Disney site.

4. Now use the Address Bar list to go to the NASA page.

5. Click the History button, . The History Bar appears at the left of the screen. The sites visited in the previous exercises should be present, along with any sites viewed by other users within the default period.

The History Bar can also be displayed by selecting the command View | Explorer Bar | History.

6. Click on View from the History Bar and make sure that the view selected from the drop down options is By Order Visited Today.

In some views of the History Bar the pages visited are all grouped by site into folders. The folders must be opened to see the individual pages.

7. Select the Disney site from the History Bar by clicking on it. Close the History Bar by clicking the Close button, , within the bar.

8. Within this site, select View | Explorer Bar | History and the History Bar will be displayed.

9. Choose to visit the NASA site by clicking on it.



Driving Lesson 20 - Continued10. Select Tools | Internet Options, then the General tab from the Internet

Options dialog box.

11. To delete the browsing history, click the Clear History button.

12. At the confirmation prompt Are you sure you want Windows to delete your History of visited web sites?, click Yes.

13. Click OK to close the dialog box.

14. Look at the History Bar again – none of the web sites visited should be there.

It is possible, due to the configuration of IE6 or the presence of other programs, that the History entries are not completely cleared by this process. If this occurs consult your IT administrator or a technical expert.

15. Close the History Bar.

16. Check the Address Bar drop down list. This has also been cleared.

17. Click Home, , to return to your default Home Page.



Driving Lesson 21 - Stop and Refresh Downloads

Park and Read

When a web page is opened, it automatically begins to download. This can often take a long time, for example, if there are a lot of graphics. The download can be stopped, if necessary. The Refresh feature will start the download again. Some web sites are being constantly changed or updated, even as they are viewed. Refresh can also ensure that the most up to date version of the site is being viewed.

Manoeuvres

1. Enter the web address www.nationalgeographic.com in the Address Bar and press <Enter>.

2. As the graphics are being downloaded, click the Stop button, , on the toolbar. The download will halt.

3. Click the Refresh button, . The downloading begins again.

4. Use the Favorites button, , to visit the NASA site (Space Exploration).

5. After viewing the site, use to return to the nationalgeographic site. The download begins automatically, because you have re-entered the site.

6. Refresh can be useful when viewing some webcams (live images from cameras which are displayed on a web page). Visit the site www.bbc.co.uk/england/webcams/ which features webcam displays from around the country.

7. Select a location, e.g. Newcastle, and click on an webcam display where there may be some visible activity, e.g. Tyne Tunnel Interior.

8. A new image is transmitted every few minutes. Click Refresh, , every minute or so to see the most recent image when it becomes available.

There are webcams on many other sites, e.g. Discovery.com. Note that some webcams are live video streams and therefore do not need refreshing.

9. Click to return to your default Home Page.




1. Type the address www.sainsburys.com in the Address Bar.

2. Use hyperlinks to view topics of interest to you.

3. Use the Back button, , to return to the Sainsbury’s home page.

4. Bookmark the page.

5. Now visit the CNN home page (www.cnn.com).

6. Bookmark the home page.

7. Create a folder called News and move the CNN link into it.

8. Navigate the CNN site using hyperlinks, and .

9. The CNN home page is updated hourly. Refresh the page to see if it has changed.

10. Remove the Sainsburys and Space Exploration entries from the Favorites list.

11. Delete the folder News and all its contents.

12. Return to your default Home Page.





1. Go to www.bbc.co.uk.

2. Use some of the hyperlinks to browse the site.

3. Go to your default Home Page.

4. Use the Address Bar list to visit the BBC page.

5. Display the History Bar.

6. Use it to visit any site seen earlier today.

7. Close the History Bar.

8. Clear the browsing history.




ECDL Section 3 Browsing the Web

Section 3Browsing the Web


Browse the Web using Search Engines

Use Subject Directories

Use the Search Bar

Find Text on a Page




Section 3 Browsing the Web ECDL

Driving Lesson 24 - Search Engines

Park and Read

A search engine is a facility connected to a vast database. Once the user has entered key words, the search engine will select every site on its database containing those words.

Some major search engines are:

Excite www.excite.co.uk

BBCi www.bbc.co.uk

Lycos www.lycos.co.uk

AltaVista www.altavista.com

Google www.google.com

Yahoo www.yahoo.co.uk

Each search engine has a search box, where the user enters details of the subject they want to find.

Manoeuvres

1. Enter www.yahoo.co.uk in the Address Bar. Press <Enter> and the Yahoo search engine is launched.

2. In the search box, enter the following search: shark.

3. There is an option where to search - select UK only.

The screen may be slightly different to the one above

4. Click on the Search button to the right of the box.

5. If there is a security warning about submitting information, click Yes to continue but be aware of the implications of the message.

6. After a few seconds Yahoo will retrieve every site on its database which contains this word. Some commercially sponsored sites may be displayed at the top of the list. Select the first Web site match and browse the site.

7. Return to your default Home Page by clicking the Home button, .



Driving Lesson 25 - Search Criteria

Park and Read

The previous Driving Lesson demonstrates a common problem encountered by Internet users: a search can produce hundreds of thousands of “hits”, not all of them relevant to the intended subject. It is possible to narrow the search considerably by using certain criteria.

Specify the language Use the Language drop down list in the search box.

Use lowercase text This will search for lower and uppercase words.

Include key words Enter a + before the key word, e.g. films + Scorcese.

Exclude words Enter a - before an unwanted word, e.g. french + wine - champagne.

Use phrases In speech marks, for words which always go together, e.g. “Tom and Jerry” or “The Battle of Hastings”.

Manoeuvres

1. Go to the AltaVista search engine by entering the address www.altavista.com in the Address Bar. Press <Enter>.

2. You want to find a recipe for chicken satay. Narrow the search by selecting the options for UK sites in English language, if not already selected.

3. In the Search box, type recipe chinese then click Find.

4. Scroll down the page. The number of pages found that match the search should be displayed. A large number of matches will be found!

5. Click to return to AltaVista’s home page.



Driving Lesson 25 - Continued6. In some search engines a + criteria will narrow down a search by insisting

that the following word is included in the page. Enter recipe +satay +chinese in the search box (make sure there are spaces before the + signs).

7. Click Search. There should now be fewer matches.

8. Try this search: “chicken satay” (include speech marks). The search will now only find pages where these words occur together in a phrase, but will no longer be restricted to those sites containing the word ‘chinese’.

9. Select a recipe from the list by clicking on its hyperlink. Read the recipe,

then return to the AltaVista home page by clicking .

10. To see an example of narrowing a search, try to find web sites about sea angling. Start by searching for angling. Take note of the number of matches, that is the number of pages that contain the word ‘angling’. There should be many thousand.

11. Now search for pages containing the two words sea angling. The two words can be anywhere on the page. There may still be several thousand but the number should be less than before.

12. Next search for the phrase “sea angling”. Use speech marks around the phrase. Now the words must occur together. The number of matches will be further reduced.

13. Now enter your name, separated by a + in the search box, e.g. Amanda + Laughton, and press Search. Make a note of the number of matches found.

14. Now enter your name in speech marks, e.g. “Amanda Laughton”. The number of matches should have reduced.

Explorer includes the Autosearch function - a quicker, simple to use way of retrieving matches. It is possible to find the web site of a large multinational company, Esso, for example, by entering their name in the Address Bar, then pressing <Enter>.

15. Click the Home button, , to return to your default Home Page.



Driving Lesson 26 - Subject Directories

Park and Read

There will be many occasions when a user wants to retrieve information from the web, but does not have a specific address. It is still possible to find relevant information by using a subject directory.

An alternative to a search engine, a subject directory classifies web sites by subject. Clicking on the relevant subject will take the user into progressively more detailed lists, from which a selection can be made. Advantages of using subject directories are that they generally contain good quality sites, consequently they contain fewer sites than search engines and therefore save time. Most of the search engines also contain these directories.

Manoeuvres

1. Enter the address www.yahoo.co.uk in the Address Bar.

2. Scroll down below the Search box to find a list of subject categories.

The screen may not match the one shown above

3. Under the Entertainment heading, click on the hyperlink Movies.

4. Select the Actors and Actresses category. An A-Z list will be displayed at the top of the page.

It is possible some of these links may have changed. If so, replace them with links of your choice.

5. Click on the letter F, then select the hyperlink Fiennes, Ralph.

6. Select any page from the list. Browse the page.

7. Click to return to your default Home Page.



Driving Lesson 27 - The Search Bar

Park and Read

Explorer’s Search Bar is a useful feature which speeds up the searching process. Once the bar is displayed, a search engine can be chosen from the options list.

Manoeuvres

1. Select View | Explorer Bar | Search. The Search Bar is displayed at the left of the screen.

Alternatively the Search Bar can be displayed by clicking .

2. Make sure Find a Web page is selected. Enter holiday + greece in the search box.

3. Click the Search button. By default, Explorer will use the MSN Web Search feature. After a few moments, a list of sites meeting the search criteria will be displayed in the Search Bar.

4. Visit a site from the list by clicking on its link in the list. It will be displayed on the right.

5. The site may not contain relevant information. Select a different site from the retrieval list, noting that it replaces the previous selection.

As the Search Bar is always present, the user does not have to use the Back button to return to the list of search results. This means that, if a site selected from the retrieval list is unsuitable, a different site can quickly be selected from the Search Bar.

6. Repeat step 5.

7. Close the Search Bar by clicking on the Close button, , next to its title.




Driving Lesson 28 - Finding Text

Park and Read

Sometimes a web site may be found that seems to have the general content required, but it could have dozens (or even hundreds) of pages. It is not necessary for the user to view every page on the site to find out if it contains the information they want. Internet Explorer has a Find facility, which will search the document for specific text. Find is accessed by selecting the command Edit | Find to display the Find dialog box.

Manoeuvres

1. Go to the following address: www.ciatraining.co.uk/downloads.

2. Click the About ECDL hyperlink.

3. Select Edit | Find (on this page). The Find dialog box appears. Clear any text in the Find what box from any previous search.

4. In the Find what box, enter software.

5. Select the option Match whole word only, then click Find Next. Explorer will highlight the first occurrence of the word software in the document.

It may be necessary to move the Find dialog box to see the highlighted text - click and drag it by its blue Title Bar.

6. Click Find Next again. Repeat this action until a message is displayed indicating that the search has been completed. Click OK.

7. Close the Find dialog box.




Driving Lesson 29 - General Options

Park and Read

Explorer’s Internet Options allow the user to change some of its elements to their individual preference, the default home page, for example, and the number of days pages are kept in the history can be changed. Recently viewed pages are kept in a cache on the computer’s hard drive, so that they can be accessed quickly. These Temporary Internet files can take up a lot of space on the hard drive, but can be deleted (if desired) from within Internet Options.

Internet connection settings and the current program settings used by Explorer for e-mail and personal information can also be changed.

Manoeuvres

1. Select Tools | Internet Options to display the Internet Options dialog box.

2. Select the General tab, if not already selected.

3. In the Home page section, change the default address to www.altavista. com, then click OK.

4. Click . Note how the default Home Page is now AltaVista.



Driving Lesson 29 - Continued5. Display the Internet Options dialog box again.

6. In the Temporary Internet files panel click Delete Files.

7. Clicking on OK would remove all temporary files but as this would slow down subsequent actions, click Cancel to return to the dialog box.

8. Click on the Colors button and ensure that Use Windows colors is checked.

9. Click OK.

10. Return the default home page to Microsoft by entering www.msn.com in the Address section of the General tab.

11. Set the Days to keep pages in history back to its default value of 20 days, if required.

12. Select the Connections tab and view the various connection options that are available. Do not change any of these settings.

13. Go back to the General tab and click OK.

14. Click on Home and leave your default Home Page open.



Driving Lesson 30 - Completing a Web Form

Park and Read

From time to time when you are using the Internet, especially if you are buying goods, it will be necessary to complete online forms. These forms nearly always consist of text boxes that require information to be typed in and drop down lists from which selections can be made. There will also be a Submit button and a Reset or Clear button. The Submit button sends the form to its destination and the Reset button clears the form without sending it.

Manoeuvres

1. Go to www.ciatraining.co.uk/downloads using any method and click on Hyperlinks in the Navigation Bar.

2. When that screen loads, click the word here in the text ‘Click here to complete a simulated online form’. A sample form is displayed.

3. Enter your name and your company name in the appropriate fields then press the clear button. All data is removed from the form.

4. Enter all the details required on the form and click the submit button.

5. Instead of transmitting the data this simulation displays a confirmation page. Click where indicated to return to the Hyperlinks page.





1. Change the default home page to www.google.co.uk.

2. Search for information on cheap flights to Europe.

3. Display the Search Bar.

4. Search for information about ECDL (you will need to click if search details are already in the bar). Use the search criteria “ECDL”.

5. How many matches were found?

6. Remove the Search Bar and go to Alta Vista’s home page.

7. Enter the correct criteria to search for information about hungarian recipes but not goulash .

8. Were any matches found?

9. Use russian as the keyword and enter a search for russian hamsters.

10. View one of the matched pages and use the Find feature to see if you can find some information about their diet.

11. Return to AltaVista and search for web pages about your favourite film star or musician.

12. Change the default home page back to msn.com.





1. Go to www.lycos.co.uk.

2. Use search criteria to find images of the Sahara Desert.

3. Use any search engine to find out how to create a family tree.

4. Find out how to make a tequila sunrise.

5. See if you can find a web site dedicated to Vietnamese pot bellied pigs.

6. Bookmark the page.

7. Look for a web site specialising in holidays to Iceland.

8. Find out the cost of a return flight from Heathrow to Paris.





ECDL Section 4 Saving and Printing

Section 4Saving and Printing


Save a Web Page

Duplicate Web Page Items

Modify Page Setup

Preview and Print a Page

Print a Search Result

Download Files




Section 4 Saving and Printing ECDL

Driving Lesson 33 - Saving a Web Page

Park and Read

Web pages can be saved directly from the Internet in the same way as other files or folders, either on the hard drive or floppy drive of the computer.

Manoeuvres

1. Use the Address Bar list to go to www.ciatraining.co.uk/downloads.

2. Click on the Images hyperlink. To save this web page, select File | Save as from the menu. The Save Web Page dialog box will appear.

3. In the Save in box, specify the location where the file is to be saved, in this case My Documents.

4. Make sure Save as type shows Web Page, complete.

5. Change the File name to Images by overtyping the existing name and click Save.

6. Click on the Downloads link in the navigation frame.

7. Right click on the hyperlink text Profile.txt and select Save Target as from the shortcut menu.

8. Select My Documents as the saving location. From Save as type select Text Document and click Save.

9. Click Close if a Download Complete dialog box appears. Minimise Explorer and select My Documents from the Desktop or the Start menu.

10. The Images file should be there, as an HTML file, and the

Profile text file will be there too, .

11. Double click the Images icon and it will be displayed in its own Explorer window without the need for an Internet connection, i.e. offline.

12. Close the new Explorer window and My Documents.

13. Maximise the original Explorer window then click Home, , to return to your default Home Page.



Driving Lesson 34 - Duplicating Web Page Items

Park and Read

It is possible to copy text and images from a web page and then to paste them into a document.

Manoeuvres

1. Go to the CiA Training page, www.ciatraining.co.uk/downloads.

2. Click the Images hyperlink at the left of the page. To copy the big banana, right click on it and select Copy from the shortcut menu.

3. Start Word (Start | All Programs | Microsoft Word).

4. Click Paste, , to place the duplicated image in the document.

5. Press <Enter> to start a new line and use the Taskbar to return to the CiA site.

6. Click and drag to highlight the address, the full URL in the Address Bar.

7. Select Edit | Copy from the menu.

8. Switch back to Word. Type in Why not try visiting and then click Paste to complete the sentence.

9. The address of the CiA web page is pasted into the document. Press <Backspace> to remove the final backslash character from the address then press <Spacebar>. Notice how the address becomes blue, indicating that it is now a hyperlink.

10. Click the hyperlink to go to the web page (in Word XP it may also be necessary to hold down the Ctrl key). There may be a message recommending saving the Word document, if so click No. Notice on the Taskbar that another IE window has been opened to display the page.

11. Close this new IE window.

12. Click and drag to select the text above the pictures on the Images page.

13. Select Edit | Copy and switch back to Word.

14. Press <Enter> and paste in the duplicated text.

15. Save the document in My Documents as Duplicated and close Word.



Driving Lesson 35 - Page Setup

Park and Read

If necessary, the Page Setup (margins, etc.) of a web page can be changed before printing. You may occasionally want to change the size of paper used, e.g. to A5. This will mean the settings must also be adjusted to print the information in the correct position on the paper.

Manoeuvres

1. Make sure you are viewing the www.ciatraining.co.uk/downloads page and click the Home Page link to go to the home page of the CIA web site.

2. Select File | Page Setup to display the following dialog box:

3. Look at the available settings. Change the Orientation of the printed page by selecting the Landscape option from the bottom of the dialog box.

4. Change all margins: Left, Right, Top and Bottom to 25mm by deleting the number in the boxes and entering the new measurement.

5. To change the size of paper used click the drop down arrow at the right of the Size box. Select A5 (148 x 210mm). This option depends on the default printer, if unavailable select any other size.

Printer settings can be changed by clicking the Printer button.

6. Click OK to apply the new settings and move on to the next Driving Lesson.



Driving Lesson 36 - Printing a Web Page

Park and Read

IE6 can print pages, or parts of pages, directly from the Internet. The user can decide exactly which parts of the web page to print. If the page is framed, individual frames or selected frames can be printed, or the page can be printed as it appears on the screen. It is also possible to print all linked documents, or a table of links. A page can be previewed before printing.

Manoeuvres

1. With the CiA Training home page on screen, select File | Print Preview. A preview of how the page will appear is displayed. Click Close to remove the preview.

2. Select File | Print to display the Print dialog box.

3. Select the appropriate printer and in the Print range section, select to print page 1 only, and make sure that the Number of copies is set to 1.

The Selection option is ghosted unless a selection from the page has already been made.

4. Under the Options tab, make sure that the check boxes Print all linked documents and Print table of links are either unchecked (not ticked) or ghosted. Opt to print the frames As laid out on screen from the Print frames section.

5. Click Print.

The Print button, , can be used to print a single copy of the page to the default printer without displaying the Print dialog box.

6. Click the About ECDL link. When the page is displayed, click and drag across the first paragraph of text to highlight it in blue.

7. To print only the selected text, select File | Print. From Page Range choose Selection and click Print.

8. Click the Home button, .



Driving Lesson 37 - Printing a Search Result

Park and Read

If a list of search results has been retrieved and the user does not wish to spend online time ploughing through them, the results can be printed. This means that any appropriate sites can be marked, then browsed at a later time.

Manoeuvres

1. Use any search engine and enter the following search: “Garden gnomes”.

2. When a list of matching sites is retrieved, check the number of pages found (you may not want to print hundreds!). An example is shown below.

3. Select File | Print.

4. Select to print the range of pages 1 to 3, by selecting the Pages option and typing 1-3 in the box.

5. Click Print.

6. Make sure your default Home Page is displayed.



Driving Lesson 38 - Downloading Files

Park and Read

Many types of files, including sound and video files can be downloaded from the Internet and viewed or played. Downloaded files can also be permanently saved to either the hard or floppy disk of the computer in a variety of ways.

Manoeuvres

1. Go to www.ciatraining.co.uk/downloads.

2. Click the Downloads hyperlink at the left of the page to display the following page.

3. Click on the hyperlink Berlioz.wav. By default the Media Bar will open on the left of the Explorer window and the file will start to download. There may be a dialog box asking if you want to play the item within Internet Explorer, if so click Yes.

If a different application such as Realplayer has been set up to be the default media player, then that application will be started in a separate window, ready to play the downloaded file. The controls may vary between different media players but will be functionally similar.



Driving Lesson 38 - Continued4. As the sound is downloading, it

will play (possibly with some interference). When the download is complete, the Pause button becomes the Play button. Press this to hear the music again.

5. Close the Media Bar and click the Images hyperlink from the ciatraining page.

6. Right click on the image of the big banana and select Save Picture As from the shortcut menu.

7. In the Save Picture dialog box make sure Save in is set to My Pictures, File name as banana and Save as type is set to GIF[*.gif]. Click Save.

8. Minimise IE and from the desktop open My Documents then My Pictures. A copy of the image has been downloaded into the My Pictures folder on the hard disk and will remain there until deleted, even after the Internet connection has been closed.

9. Right click on the banana image in My Pictures and select Delete. Select Yes from the confirmation box to remove the image.

The sound file could have been permanently downloaded in a similar manner by right clicking on the Berlioz.wav hyperlink and selecting Save Target As from the shortcut menu.

10. Click the Downloads link again. To download some software click the Notes.exe link at the bottom of the page.

11. At the File Download prompt, click Save. Choose My Documents as the saving location and click Close when the Download Complete message appears.

12. View My Documents to see the icon, . Double click it to start the demonstration program.

13. Close the notes program and delete the icon from My Documents.

14. Close My Documents.


Pause/Play

Volume Control

Stop

Progress Indicator



1. Go to the NASA home page (www.nasa.gov).

2. Use hyperlinks to find a page that interests you.

3. Save the page as a file.

4. Go to www.waterstones.co.uk.

5. Use hyperlinks to find a page that interests you.

6. Change the page orientation to Landscape.

7. Print one copy of the page.

8. Use AltaVista to search for web pages about homeopathy.

9. Print the first two pages only of the search result.

10. Go to www.ciatraining.co.uk/downloads and click the Downloads link.

11. Download the Cia.avi video clip.

12. Save the Apollo.wav sound file in My Documents.

13. View the web page saved from the NASA site in step 3.

14. Close any open programs and disconnect from the Internet.





1. Go to www.disney.go.com.

2. When the page has loaded, select a hyperlink.

3. Right click on any image.

4. Save the image in My Documents as disneypic.

5. Choose another link and save the resulting web page in My Documents as disneypage.

6. Close any open windows.

7. Close IE6, disconnecting if you have a dial up connection.




ECDL Section 5 Outlook Express

Section 5Outlook Express


Understand Electronic Messaging and Related Issues

Use Online Help

Use e-mail

Change Screen Display

Close Outlook Express




Section 5 Outlook Express ECDL

Driving Lesson 41 - Using E-mail

Park and Read

Today e-mail is an extremely important business tool and many businesses would almost come to a standstill without it. It has obvious advantages over the normal postal system: it is much faster - mail is delivered within seconds. Rather than pay excessive postage for sending paper copies of files through the post or by courier, electronic files can be attached to e-mail messages. All the sender pays is the cost of a local telephone call, or probably a lot less if they have a broadband connection. Consider how much more quickly business documents can be sent overseas using e-mail than by using surface or airmail. Because it is possible to set up an e-mail account that is web based, rather than an account linked to a specific computer, messages can be collected and sent from any computer with an Internet connection.

Before using e-mail, familiarise yourself with the rules of netiquette - network etiquette. Always use accurate and brief subjects in the appropriate field on a message. Keep your messages brief and relevant rather than rambling. Make sure your outgoing messages are spelled correctly.

Be prepared to receive unwanted e-mails. Certain companies and individuals send out masses of junk mail, just like the irritating stuff that gets pushed through your front door. You are shown later in the guide how to delete messages, so this should be useful. However, many of these types of messages have a link near the bottom that allows you to unsubscribe, so no further messages will be sent to you. It is always worth scanning the message for something like this.

As was mentioned earlier in the Internet section, be vigilant about e-mail messages; they can contain viruses. Ensure you have up to date anti-virus software installed on your computer. Messages without a subject, or from an unknown source should be treated with caution. Save attached files to disk and scan them before opening if you are at all suspicious. To send messages securely (encrypted), you can set them up to be signed digitally. You must have a digital certificate to do this (digital certificates were explained in Driving Lesson 3).



Driving Lesson 42 - Using Outlook Express

Park and Read

For many people who are connected to the Internet, the majority of their online time is spent sending or receiving e-mail messages. Internet Explorer comes complete with its own e-mail program.

Outlook Express is a simplified version of the messaging system used in Microsoft Outlook and is installed with IE.

Outlook Express manages all electronic messages, both e-mail and newsgroup mail, coming to and going from the computer. Messages can easily be composed and sent to any e-mail address; files can be added to a message in a couple of steps.

If a user is not using Outlook Express, messages are stored for them until they are collected.

A very useful feature of the program is the Address Book, which stores information about contacts. If a contact’s e-mail address is entered here, it saves the need for remembering addresses.

If a user wishes to subscribe to Newsgroups, Outlook Express can be configured to receive any newsgroup post. Newsgroup messages are sent in the same way as e-mail messages.

E-mail addresses

E-mail addresses are needed before a user can send or receive mail. An address consists of:

a user name - the name of the mailbox where the server forwards incoming mail.

an @ sign - separates the user name from the domain name.

a domain name - the address of the computer which sends and receives mail.

Manoeuvres

1. To start Outlook Express, select Start | All Programs | Internet Explorer | Outlook Express, or Start | All Programs | Outlook Express, depending on the setup of the computer.

Outlook Express must be configured before it can be used for the first time. Configuring is simply the term used to describe the supply of user information to the server, who “manages” the mail. Once the required information has been supplied, e-mail can be used. If the Internet Connection Wizard starts, contact your IT Administrator, who will be able to configure Outlook Express.



Driving Lesson 42 - Continued2. Once Outlook Express is opened a dialog box is displayed informing that

you are working offline and asks to connect (unless you have a broadband connection). Connect.

3. The Dial-up Connection dialog box appears allowing information for a specified user to be added, such a user name and a password. Enter the required information and the Outlook Express screen will be displayed after a few seconds.

Outlook Express may be configured to save the information in the Dial-up Connection dialog box.

4. At the bottom of the screen is a check box: When Outlook Express starts, go directly to my Inbox. Ensure this box is checked (this will save time when next connecting).

If this box has previously been checked, the first screen will always be the Inbox, (as shown in Driving Lesson 46) and the next step will be unnecessary.

5. Within the list of folders click on the Inbox shortcut icon to open the e-mail Inbox folder.

6. Leave this window open for the next Driving Lesson.



Driving Lesson 43 - E-mail Help

Park and Read

Outlook Express contains an online Help facility, similar to that in Internet Explorer, that may assist when certain problems are experienced.

Manoeuvres

1. Select Help | Microsoft on the Web | Frequently Asked Questions.

2. Connect to the Internet if prompted. IE opens, displaying a help screen similar to that below.

3. There are many features on the screen to assist in the location of any help required. Try some of the hyperlinks to display further help, then use the Back button to return to this main help screen.

4. Close the IE6 window (the help screen), but leave Outlook Express open.



Driving Lesson 44 - Changing Screen Display

Park and Read

Outlook Express has an Folders List at the left of the screen, which contains a list of the various folders available, e.g. Inbox, Sent Items, etc. The display changes depending on the folder selected. It is also possible to change the main screen View, e.g. whether to preview messages before opening or not, or whether to display the list of folders permanently.

Manoeuvres

1. If the Inbox screen shown below is not displayed, click the Inbox folder in the Folders Pane at the left of the screen to display it.

2. Look at the top pane at the right of the screen. Messages in bold type have not been read yet. Those messages which are not bold have been read. Notice the icons to the left of the messages.

3. Click on the other folder icons, then select the Inbox again.

4. To see only messages which have not been read, select View | Current View | Hide Read Messages.

5. Select View | Layout to display the Window Layout Properties dialog box. Screen display can be changed from here.




6. To remove the toolbar, remove the check from the Toolbar check box and click OK. The toolbar disappears.

7. Display the dialog box again.

8. Check Toolbar again, but don’t click OK yet.

9. Normally, the contents of messages in the Inbox are previewed in their own pane at the bottom right of the screen. To hide this Preview Pane, remove the check from Show preview pane in the Preview Pane area of the dialog box.

10. Click OK to apply the new settings.

11. Select View | Layout and replace the Preview Pane in the correct position, then click OK.

Some viruses can be activated by previewing incoming messages, so on your own computer it may be advisable to leave the Preview Pane switched off.

12. Select View | Layout and click the Customize Toolbar button.

13. There are options here to change which buttons appear on the toolbar and to change their appearance. Look at the options, click the Close button and then click Cancel to return to the Inbox.

14. Select View | Current View | Show All Messages to make sure that all messages, read and unread, are shown in the Inbox.



Driving Lesson 45 - Message Headings

Park and Read

The display of message headings in the Inbox can be changed to suit the user.

Manoeuvres

1. To see the available column headings, select View | Columns. The Columns dialog box appears.

2. The currently displayed headings are indicated by a check in the box to the left of the name. Scroll down the list to see which other headings can be displayed.

3. Check the Size box and click OK. Notice how the message heading Size now appears beside the others.

4. Select View | Columns again and click in the Size box to remove the check.

5. Click OK and notice how the message heading has been removed.

6. Select View | Columns again.

7. To make the date received appear as the first column, click on the word, not the check box, Received.

8. Click the Move Up button, until it is at the top of the list.

9. Click OK and notice how the message heading has moved in the Inbox.

10. To replace the heading in its original location, select View | Columns and make sure Received is highlighted.

11. Click Move Down, until Received is beneath Subject and then click OK.

12. Remove the following message headings: From, Subject, Received.

13. Replace the headings.



Driving Lesson 46 - Closing Outlook Express

Park and Read

Outlook Express can be closed at any time. With a dial up connection make sure the Internet connection is also terminated, if no prompt to disconnect appears.

Manoeuvres

1. Click the Close button, , on the Menu Bar at the top right of the screen.

Alternatively, select File | Exit from the menu.

2. If you have a dial up connection the Auto Disconnect dialog box should appear. Select Disconnect Now to end the current session.

3. If the Auto Disconnect dialog box is not displayed, double click the

Connection icon, in the Taskbar and click Disconnect.


CloseButton



1. List some advantages of using e-mail in a business environment.

2. What is netiquette?

3. What can gain access to your computer via e-mail messages?

4. What can you do to protect your computer?






1. What is e-mail?

2. What are the three sections of an e-mail address?

3. Hide the Toolbar and the Preview Pane.

4. Replace the screen elements in their original positions.

5. Close Outlook Express.






1. Open Outlook Express.

2. View the Columns dialog box.

3. Remove all message headings.

4. View only the following headings in the order stated: Attachment, Flag, Priority, From, Received, Subject.

5. Reorder the message headings as follows: Attachment, Flag, Priority, From, Subject, Received.





ECDL Section 6 Message Editing

Section 6Message Editing


Create a Message

Insert and Delete Text

Cut, Copy and Paste Messages

Cut and Paste from Word

Use the Spell Checker

Add an AutoSignature to a Message




Section 6 Message Editing ECDL

Driving Lesson 50 - Creating a Message

Park and Read

Outlook Express allows the user to send an e-mail message to anyone on the Internet, as long as his or her address is known.

Manoeuvres

1. Start Outlook Express and select the command Message | New Message. The New Message window is displayed.

The Create Mail button, , can also be used to display the New Message window.

2. Type your own e-mail address in the To box.

3. You may also have addresses listed in an Address Book (see Driving

Lesson 50). Click the To button, . Double click on any name from the list and click OK. The message is now addressed to two people.

4. In the Subject box, enter Sending messages.

5. Type in the following text in the main part of the window:

Always remember to check your e-mail regularly!

6. Double click on the word regularly to select it, then press <Delete>.

7. Insert the new text at regular intervals throughout the day!

Methods for inserting, deleting and formatting text in Outlook Express are the same as in most word processing packages.



Driving Lesson 51 - Cut, Copy and Paste Messages

Park and Read

It is possible to cut, copy and paste text to a different location within a message or to a different message entirely.

Manoeuvres

1. Using the Sending Messages e-mail created in the previous Driving Lesson, use click and drag to select the sentence.

2. From the menu, select Edit | Copy or click . The original text is left in the message, but a copy of it is now stored on the Clipboard.

3. Position the cursor at the end of the text, then press <Enter> to create a new line.

4. Select Edit | Paste or click to paste the copied text from the Clipboard into the message at the point where the cursor is flashing.

Cut or copied text remains on the Clipboard until another item is cut or copied. It can be pasted as many times as desired.

5. Now select the first sentence and select Edit | Cut or click . The text is removed from the message to the Clipboard.

6. Position the cursor at the end of the text and Paste in the cut text.

7. Click the Create Mail button, (or, if the button is not visible, select Message | New) and enter Pasting in the Subject box. The title bar of the message now shows Pasting.

8. With the cursor in the message area, select Edit | Paste. The text from the first message (Sending Messages) is pasted into the new message.

9. Click on the Sending Messages button on the Taskbar to redisplay the window.

10. At the end of the message type Regards and your name. Copy this new text and use the Taskbar to return to the Pasting message.

11. Paste in the copied text at the end of the Pasting message.

12. Close the Pasting message by clicking the Close button, , at the right of its Title Bar. Select No if a prompt to save appears.

13. If the Sending Messages message is not already active, click on its button on the Taskbar to maximise it and close the message without saving.



Driving Lesson 52 - Cut, Copy and Paste from Word

Park and Read

It is possible to cut or copy text from a Word document and paste it into an e-mail message, so that time (and money) is not spent re-entering the same text. If the entire document was to be used in the message, it is more usual to attach the file. This will be discussed in Section 7.

Manoeuvres

1. Close Outlook Express, then start Word (Start | All Programs | Microsoft Word).

2. Type in the following text:

To save myself time and money, I can use existing text in my Outlook Express messages.

3. Select the text and click , from Word’s Standard Toolbar to duplicate the text.

4. Select File | Exit to close Word. Do not save any changes.

5. Open Outlook Express and start a new message.

6. Click within the message box to place the cursor.

7. Click to paste in the text created in Word.

8. If necessary, insert a space at the end of the text and type:

This text has been pasted in from a word processing application.

9. Click and drag to select a word processing application.

10. This text is to be deleted. Press <Delete> to remove it.

11. Replace the deleted text with Microsoft Word.

12. Close the message without saving.



Driving Lesson 53 - Spell Checker

Park and Read

Outlook Express contains a spell-checking feature, which can be used to check spelling of all messages before they are sent. The spell checker is actually part of a different Microsoft Office application, either Word, Excel or PowerPoint and one of these products must be present to make the feature available. The operation of the spell checker is then exactly the same as it is in Word, for example.

If none of the required applications is present this lesson can only be read for information.

Manoeuvres

1. Create a new message like the one in the diagram below.

2. Click the Spelling button, , to check the message for errors.

3. When the Spelling dialog box appears, work through the errors found, either changing or ignoring them.




4. There is a duplicated word - click Delete Repeated Word when it is found.

5. Allot will not be marked as an error, as it is a correctly spelled word - amend this word manually before closing the message.

6. Click OK when the message appears to say the check is complete.

To have spelling checked automatically before each message is sent, select Tools | Options from the Outlook screen to display the Options dialog box, then select the Spelling tab. Check the Always check spelling before sending option and click OK.




Driving Lesson 54 - Applying a Signature

Park and Read

A personal signature can be added to the end of a message automatically, without the need for typing it each time. Several signatures can exist within Outlook Express and the appropriate one can be selected for each message.

Manoeuvres

1. To create a signature, select Tools | Options and the Signatures tab.

If a signature already exists, e.g. if someone else has been using the same PC, you may wish to delete it by selecting it, then clicking Remove.

2. Click the New button to create a new entry (Signature #1 if this is the first one on the list).

3. Click Rename and change the signature name to something more meaningful, e.g. Patrick’s Full Title.



Driving Lesson 54 - Continued4. Enter the text desired in the Edit Signature area as shown in the

following example.

To add this signature to every message, check Add signatures to all outgoing messages in the dialog box.

5. Click Advanced and make sure there is an account highlighted for the default signature.

6. Click OK, then click OK again.

7. Start a new message. If Add signatures to all outgoing messages had been selected, the signature would already be present in the message area.

8. Enter any address in the To box and enter Signature as the Subject.

9. Type in a brief message.

10. To add the signature, select Insert | Signature. If there is more than one signature available, a list will be presented from which to make a selection.


12. To delete the signature created, select Tools | Options and the Signatures tab.

13. Click on the unwanted signature to select it and click Remove.

14. Click OK to close the Options dialog box.




1. Compose a new message and address it to a friend.

2. Enter the subject as Holiday.

3. Enter the following message:

Dear…

I’ve just heard that you’re going on holiday to Egypt and will be visiting the Valley of the Kings. Here’s something that may interest you.

Enjoy your holiday.

4. Press <Enter> and open Word. Open the Kingtut file from the ECDL Word Processing data files.

5. Copy the first four paragraphs, then close Word without saving.

6. Paste the text into the e-mail message.

7. Delete the text the “boy king”, as he is often called,.

8. Cut Enjoy your holiday. from the original message text and paste it at the end of the message after the imported text.

9. Spell check the message.






1. Start a new message.

2. Address it to a friend.

3. The subject is Viruses.

4. Enter this message:

I thought I should warn you that e-mail messages can contain viruses. Make sure your anti-virus software is up to date.

5. Create an informal signature for yourself.

6. Add it to the message.


8. Delete your signature from the Options dialog box.




ECDL Section 7 Send and Receive

Section 7Send and Receive


Send Open and Read Messages

Attach Files

Change Message Priority

Reply to and Forward Messages

Use the Address Book

Reply to a Distribution List




Section 7 Send and Receive ECDL

Driving Lesson 57 - Sending Messages

Park and Read

Outlook Express allows the user to send an e-mail message to anyone on the Internet, as long as his or her address is known.

Manoeuvres

1. Click to start a new message.

2. Enter your own e-mail address in the To box, so the message will come back to you and the results of this Driving Lesson can be observed.

3. In the Subject box, enter Test message.

4. A carbon copy of this message can be sent to another recipient who needs to take some action on it. Click in the Cc box and type in the e-mail address of a friend.

Bcc stands for blind carbon copy. Use the Bcc box to send a copy of a message to someone who needs to know about the original message, but is not required to take any action on it. Other addressees are not aware if a blind carbon copy is sent. To make this box available, select View | All Headers from the message menu.

5. Type in the following message text:

E-mail can be used to catch up with your friends, wherever they are, for the cost of a local telephone call.

6. Click to send the message to the Outbox. At this point the message may be sent automatically.

7. If the Outbox still shows the message, send it to the server (who then

forwards it to its destination), by clicking . When this button is clicked, Outlook Express also checks to see if there is any incoming mail.

8. When the message has been sent, click on the Sent Items folder. A copy of the Test message is kept here, as are all sent messages.

9. It can sometimes take a few minutes for messages to be received, so move to the next Driving Lesson to make sure your self addressed message has arrived.



Driving Lesson 58 - Open and Read Messages

Park and Read

Messages are received in the Inbox. Once a message has been read, its icon

will change to an opened envelope, .

Manoeuvres

1. Click the Send And Receive button, and a dialog box will briefly appear to say Outlook Express is checking for new messages.

2. Watch the new messages appear in the message pane. There should be at least one message (Test message, sent to yourself earlier).

If the message has not arrived, wait for a few minutes and try Send and Receive again.

3. To read a message, either click on it once, then view its contents by scrolling down the preview pane, or double click to see the whole message, including the sender’s e-mail address. Click on the Test message and read its contents in the preview pane.

4. Notice how the envelope icon is now open and the message is no longer in bold type. By default, messages are marked as read after a few seconds.

This default time can be changed within Tools | Options, on the Read tab.

5. To mark the Test message as Unread, select it, then select Edit | Mark as Unread. The envelope icon changes to closed and the text to bold type.

6. Use the menu command Edit | Mark as Read to mark the Test message as read.

7. Read any other messages which are present.

8. Double click on the Test message to open it. Double click on any other message to open that one too.

9. Both messages have buttons on the Taskbar. Click the Test message button to view that message.

10. Click the other Taskbar button to view the second message.

11. Close the message by clicking its Close button, . Close the Test message.



Driving Lesson 59 - Flagging a Message

Park and Read

Once a message has been read it can be flagged. This is useful if further actions need to be carried out on the message, such as a follow up call, reply, etc. The flag action can also have a complete by date. This will display a reminder of the flag action.

Manoeuvres

1. Select any message in the Inbox.

2. To flag the message, select Message | Flag Message. The flag icon appears at the left of the message.

3. Select a second message from near the bottom of the Inbox list and flag it.

4. To display the flagged messages together, click the Flag message header, .

5. Remove the flag from each message in turn - first select the message.

6. To remove the flag, select Message | Flag Message.



Driving Lesson 60 - Attaching Files

Park and Read

It is possible to attach any sort of file to an e-mail message in Outlook Express. This makes it easy to send reports, charts, sound files or pictures, for example. When the message reaches its destination, the paperclip icon adjacent to the

envelope, , will let the recipient know there is an attachment.

Manoeuvres

1. Within Inbox, click on the Create Mail button, .

2. Enter a friend’s e-mail address (or your own) in the To box and enter the Subject as Attachment.

3. In the message area, type the following text:

Could you look at the attached file and let me know which wines you want to order for the party next week.

4. Click the Attach button, and the Insert Attachment dialog box will appear.

5. From the Look in drop down list, select the location where the ECDL word processing data files are stored, then click on the Winelist file.

6. Click Attach. All attached files are listed in an Attach box which opens up in the message header area just under the Subject box.

7. To attach a second file, repeat steps 4 and 5, this time selecting the Banking file from the same location before clicking the Attach button.

8. The Banking file has been attached in error. To delete this attachment, select its entry in the Attach box, then press <Delete>.

9. Click the Send button, , to send the message to the Outbox.

10. Click to send the message together with its attachment.

11. Leave Outlook Express open.



Driving Lesson 61 - Open and Save a File Attachment

Park and Read

When a message with an attachment is received, it can be opened, saved, or both.

Manoeuvres

1. Within Inbox, create a new message and enter your own e-mail address in the To box.

2. Enter the subject as Saving Attachments.

3. In the message area, type The attached file may be of interest to you.

4. As in the previous Driving Lesson, attach the Maneaters file from the ECDL word processing data files.

5. Click , then .

6. Wait a few seconds before clicking again to receive the message.

7. Double click on the message to open it. To open the attachment, double click on the icon in the Attach box of the message.

8. Select Open and click OK. Word starts, displaying the contents of the attached file.

9. Close Word and the message.

10. To save the attachment, make sure the Saving Attachments message is selected within Inbox.

11. Select File | Save Attachments.

12. When the Save Attachments dialog box appears, ensure Save To shows My Documents, as on the next page.

If My Documents is not shown, click Browse and locate it from the list shown. If there are multiple profiles on the computer there may be separate My Documents folders.




If more than one attachment is listed, select the required one(s) or click the Select All button.

13. Click Save to save the attached file or files.

14. Open the My Documents folder from the Start menu to see the file.

15. Close Explorer.



Driving Lesson 62 - Changing Message Priority

Park and Read

Messages have Normal priority by default, but it is possible to change their priority to either High or Low. This does not mean that they are sent more quickly or slowly, only that the recipient will be aware of their urgency by an icon at the left of the message.

Manoeuvres

1. Start a new message.

2. Address it to yourself and enter the subject as Urgent!

3. In the message area, type Don’t forget the meeting with the area manager at 2pm today.

4. Click on the drop down arrow at the right of the Priority button and select High Priority from the list.

5. A bar appears across the top of the message to show that it is high priority.

6. Send the message, then after a few seconds, click .

7. When the message arrives in the Inbox, look at the icon next to it. It

should look like this: .

8. Mark the message as read, without opening it.

The process to make a message low priority is the same. Select Low Priority from the button. The bar on the message will look like this:

and it will have a low priority icon when it is received,

.



Driving Lesson 63 - Reply to/Forward Messages

Park and Read

A user can reply to the sender of a message, or reply to all the recipients of a message as well as the original sender. A message form will appear where the reply can be entered (the original message will be underneath for reference). A message can also be forwarded to someone who wasn’t on the original send list.

Manoeuvres

1. Within Inbox, select the message entitled Urgent.

2. Click on the Reply button, , to display a message form, addressed to the sender of the original message. The original message is displayed.

The Reply All button is used to reply to all recipients of the original message.

3. If you do not want the original message to appear in every reply you send, they can be omitted automatically. Minimise the reply message form to activate the main menus and select Tools | Options and the Send tab.

4. Remove the check from Include message in reply and click OK.

5. Maximise the Urgent message and close it without saving, if prompted.

To see the new settings, click again. Notice how the original message is not included.



Driving Lesson 63 - Continued6. The Subject section begins with Re: indicating a reply to a previous

message. After Re:, delete the existing subject and replace it with Replying to messages.

7. Enter the following message text:

I was aware of the meeting. There is no need for concern, but thank you for your message.

8. Click Send, then Send and Receive.

9. To change the settings to their usual status, select Tools | Options and the Send tab, then replace the check in Include message in reply.

10. Click OK to confirm the change.

11. Select the Urgent message and click the Reply button. The original message can be deleted manually - use the mouse to highlight the text, then delete it. (This method is used to remove an original message from the current reply only).

12. Close the message window without saving.

13. Select the Urgent message again, then click the Forward button,

. When the message form is displayed, click in To and enter a friend's address.

14. The Subject section begins with Fw: indicating a forward message. The forwarding message can be typed in the main window, leaving the original message underneath for reference. In the Subject box, enter Forwarding messages.

15. In the message area, enter the following text, above the original message:

This message is forwarded as part of Module 7 of the ECDL.

16. Click Send, then Send and Receive. The message has been forwarded to a friend.

17. Leave Outlook Express open.



Driving Lesson 64 - Address Book

Park and Read

It is good practice to create an address book, which lists the details and e-mail addresses of contacts. This saves the trouble of typing e-mail addresses each time mail is sent.

Manoeuvres

1. Click to display the Address Book dialog box.

2. Click the New button, , then select New Contact from the list.

3. Enter your own details in the relevant boxes (click Add after entering the E-Mail Address). Data can be entered under each of the tabs for information purposes, but only Name tab data is required.

If a Nickname is entered, a message can be sent to this person by typing only their nickname in the To box of the message.

4. Click OK, then in the same way, add the names and details of four friends to the address book. The diagram shows an example of how it may look, depending on the number of entries already in the Address Book.

5. Close the Address Book window.



Driving Lesson 65 - Add Sender to Address Book

Park and Read

The quickest way to add entries to an address book is to do so when receiving a message from a contact.

Manoeuvres

1. A quick way of adding a contact’s details to the address book is to select a message from them in the view pane of the Inbox, then right click on their name or address. Right click on one of the messages in your Inbox to display the shortcut menu.

2. Select Add Sender to Address Book from the shortcut menu.

3. Open the Address Book and scroll down the list to see the new entry.

To automatically add senders of messages, to which replies have been sent, to the address book, select Tools | Options | Send and click Automatically put people I reply to in my Address Book, then click OK.

4. Close the Address Book.

5. The contact just added to the Address Book has decided to move to a desert island, with no forwarding address. Open the Address Book again.

6. Select the contact. To delete this mail address from the list, click the

Delete button, , on the toolbar of the Address Book.

7. Click Yes at the prompt to delete the contact’s details.

8. Close the Address Book, but leave the Inbox open.



Driving Lesson 66 - Distribution Lists

Park and Read

It is possible to create Distribution Lists of specific contacts, so that messages can be sent to groups of people with a single click of the mouse. Multiple distribution lists can be created, each containing particular types of contact, such as family, darts team, friends, etc. Any contact can belong to more than one list.

Manoeuvres

1. To create a Distribution List in an existing address book, open the

Address Book. Click the New button, and select New Group from the list to display the Properties dialog box.

2. Enter Friends in the Group Name box. This is the name of the distribution list.

3. Click Select Members. Double click on a friend’s name from the list, to add them to the Members list.

4. Add two more friends to the Members list, then click OK.



Driving Lesson 66 - Continued5. The Properties dialog box is displayed again, now titled Friends

Properties, showing the members of the distribution list.

Members can be added, amended or removed using this screen. To remove a member from the list, highlight the name and click Remove.

6. Click OK. The Friends distribution group has been added to the Address Book. Close the Address Book.

7. Compose a new message. To send the message to everyone on the

Friends distribution list, click on . The Friends group appears with the other contacts.

8. Double click on Friends from the list to add it to the Message Recipients, then click OK. The group name is added to the message

9. The message will be sent to all friends who are included in the distribution list. Enter the subject as Distribution Lists.

10. Type in a suitable message and send it.

To send the same message to several people in the address book who are not

on a distribution list, click , then double click on each required name, before clicking OK.




1. Check for any new messages in the Inbox.

2. Read any that may have arrived.

3. Select any single message that has been read and mark it as unread.

4. Flag the selected message.

5. Remove the flag.

6. Close any open messages.





1. Open the Address Book and add three new entries, using the names and addresses of colleagues.

2. Create a new distribution list, named Colleagues and select the new entries as Members.

3. Address the message to the Colleagues distribution list and enter the subject as Diet.

4. Attach the file Calories (located in the ECDL subfolder 4 Spreadsheets).

5. Enter the message text as follows:

I thought this calorie counter might be useful for those of us starting the new wonder diet.

6. Make the message High Priority.

7. Send the message.

8. Compose a new message and enter your address in the To box.

9. Enter the subject as Party and the text as:

Just to remind you that I’m having a party on Friday and would love you to come.


11. When you receive it, send a reply to the sender and forward the message to the Colleagues distribution list.





1. Start a new message and address it to yourself.

2. Send a copy to a friend or colleague.

3. Enter the Subject as Web Page.

4. Attach the file Images that was saved in My Documents in the Internet section. If you do not have this file choose any other.

5. Enter the body of the message as Have a look at the web site in the attached file.


7. After a minute check for incoming mail.

8. When the Web Page message arrives save the attachment in My Documents.

9. Overwrite the original file if prompted, as the attachment is exactly the same.





1. Create a distribution list named Staff.

2. Add three friends or colleagues to the list.

3. Create a new message.

4. Address the message to the Staff distribution list.

5. Send a carbon copy to yourself.

6. Enter the Subject as Team Building Trip.

7. Make the message high priority.

8. Enter the following message:

This month’s outing is to a local paint balling range. Please let me know if you are free on Friday week.


10. Check for incoming mail.

11. Flag the Team Building Trip message.

12. Reply to the message, saying that you are free.





ECDL Section 8 Message Management

Section 8Message

Management


Print Messages

Delete Messages

Organise Messages in Folders




Section 8 Message Management ECDL

Driving Lesson 71 - Printing a Message

Park and Read

Messages can be printed by simply opening the desired message, then selecting the print command. The number of copies and print range can be selected as required.

Manoeuvres

1. Within Inbox, open the e-mail Urgent by double clicking it.

2. Select File | Print. The Print dialog box is displayed.

3. In Number of copies, use the up spinner to increase the number to 2. Click Print to print two copies of the e-mail.

4. Select the text Don’t forget the meeting from the message area.

5. To print the selected text only, select File | Print and choose Selection from Page Range. Click Print.

The Print button, , can also be used to display the Print dialog box.

6. Select a different message from the Inbox.

7. Click the button and click Print in the Print dialog box to print one copy of the entire e-mail to the default printer.

8. Close the message, but leave the Inbox open.



Driving Lesson 72 - Deleting Messages

Park and Read

All messages received are stored in the Inbox. After a period of time these messages will need to be deleted. Once selected, messages can be deleted and are moved from the Inbox to the Deleted Items folder, a temporary store, until confirmation of permanent deletion.

Manoeuvres

1. In the Inbox, select the Urgent message.

To select all messages, press <Ctrl A>; to select non adjacent messages hold the <Ctrl> key and click the required messages; to select a range, use the <Shift> key.

2. Click the button on the toolbar and the message is deleted.

3. Scroll down the Folders List and select . The information viewer will now show all deleted messages.

4. To retrieve the Urgent message and replace it in the Inbox, right click on it, then select Move to Folder. From the list in the Move dialog box, double click on Local Folders and select Inbox, then click OK.

A deleted message can also be clicked and dragged from where it is being viewed in the Deleted Items folder, to the required folder on the Folders List.

5. View the Inbox folder to see that the message has been retrieved.

6. Delete the message again, but this time use the <Delete> key.

7. View the Deleted Items folder; the message has reappeared.

8. To empty the Deleted Items folder, right click and select Empty 'Deleted Items' Folder from the menu.

9. In the Warning message box, select Yes and the messages will be permanently deleted.



Driving Lesson 73 - Creating Inbox Folders

Park and Read

If the same computer is being used by several people, it may be a good idea to create a system of folders in which to store their individual messages. Once folders have been set up, messages can be sent directly to them on receipt. They can be moved between folders as required.

Manoeuvres

1. To create your own mail folder within the Inbox, first make sure the Inbox is selected in the Folders List and then select File | New | Folder.

2. In the Folder name box, type in your first name and click OK. The new folder has been created.

3. The display in the Folders List changes to show the location of the new folder. If the structure within Inbox is ever hidden, click on the plus sign at

the left, , to display it.

To delete a folder, right click on it and select Delete.



Driving Lesson 73 - Continued4. To arrange for incoming mail to be sent to the correct folder, select Tools

| Message Rules | Mail. If there are any existing rules the Message Rules dialog box will be displayed. Under the Mail Rules tab, click New to display the New Mail Rule dialog box.

If there are no existing rules, Tools | Message Rules | Mail will display the New Mail Rule dialog box automatically

5. From section 1, check the condition Where the To line contains people by clicking in the box.

6. From 2, check the action Move it to the specified folder by clicking in the box. The dialog box should now look like the following diagram:

7. The Rule Descriptions in 3 can now be edited to show the correct name and folder. Click on contains people.

8. From the Select People dialog box, type your name and click Add (Alternatively select a name from the address book). Click OK.

9. Now click specified to select the folder where incoming mail can be forwarded. Click on your folder. Click OK, then OK again to close the dialog box.

10. Click OK again to complete the process.

11. Test the rule by receiving messages for the person named in Section 3 of the rule and checking that they are routed to the designated folder.

12. Select Tools | Message Rules | Mail to display the Message Rules dialog box, select the rule just created and click Remove. Click Yes to confirm then click OK to close the dialog box.



Driving Lesson 74 - Organising Messages

Park and Read

Once folders have been created, messages can be moved between them if necessary. It is also possible to sort messages in various ways.

Manoeuvres

1. Make sure the Inbox is the folder being viewed.

2. To sort the messages by date and time received, click on the Received heading at the top of the message pane. Click again to sort them in reverse date order.

Messages can be sorted by Priority, Attachment, Sender and Subject in the same way.

3. Select any message from the Inbox. To move it to your folder, first make sure that your folder is visible in the Folders List.

4. Right click on the message and select Move to Folder from the shortcut menu.

5. Select your folder in the Folders List and click OK. The message has been moved. Open your folder to check.

Messages can be moved to any folder on the Folders List by clicking and dragging.

6. In the Inbox, sort all the messages by date received, with the most recently received messages at the top.

7. Select your folder in the Folders List and press <Delete>. A confirmation box is displayed.

8. Click Yes then expand the Deleted Items folder to show your folder within it.

9. Select your folder from within Deleted Items and press <Delete>. Another box is displayed to confirm the permanent deletion of the folder. Select Yes and the folder is removed from the computer.



Driving Lesson 75 - Finding Messages

Park and Read

It is also possible to search for messages in various ways. For example, messages from a particular person, with a specific subject or content.

Manoeuvres

1. To search for a message, click the drop down arrow at the right of the Find button.

2. Select Message from the list.

3. The Find Message dialog box appears. Read the various search options.

It is possible to search for any messages that have been flagged by checking Message is flagged, or for any with attached files by checking Message has attachments.

4. Enter your name in the From box, then click Find Now. After a few seconds, a list of messages received from you should appear at the bottom of the dialog box.




If a consistent system of labelling Subjects on messages is used, it will be possible to search for all messages relating to a particular subject.

5. Double click on a message to open it.

6. Close the message but leave the Find Message box open.

7. Click New Search.

8. This time, to search for a message with a specific subject, enter messages in the Subject box. This will search for any messages in the Inbox containing the word messages as the subject or part of the subject.

9. Click Find Now.

10. Notice the message(s) displayed at the bottom of the box.

11. Click New Search.

12. Click in the Message box. To find any messages containing text about the area manager, type area manager.

13. Click Find Now. There should be at least one message, with the subject Urgent.

14. Double click on the message to open it. Check for the text area manager.

15. Close the message and the Find Message dialog box.




1. Open the Team Building Trip message.

2. Print three copies.

3. Print the first sentence of the message text only.

4. Close the message.





1. Organise all messages in your Inbox by Subject in ascending alphabetical order.

2. Print the first message in the list.

3. Search for any messages in the Inbox with the message text containing the word team.

4. Search for any messages with attachments.

5. Search for any messages that have been flagged.

6. Close the Find Message dialog box.





1. Create a new folder in the Inbox, called ECDL Module 7.

2. Move all of the messages created during this module into the new folder.

3. Sort the messages by date received, with the most recent at the top of the list.

4. Search for any messages received from yourself.

5. Print these messages, then delete them.

6. Empty the Deleted Items folder.



Once you are confident with the features, complete the Record of Achievement Matrix referring to the section at the end of the guide.



AnswersDriving Lesson 12

Step 1 www stands for world wide web.

Step 2 The programming language used on the Internet is HTML.

Step 3 Traditionally, a connection (usually a telephone line), a modem and ISP (Internet Service Provider), although Broadband connections now allow more direct access using devices other than modems.

Step 5 The Search, Favorites and History buttons can be used to change the view of the screen.

Step 6 Tools | Internet Options and the Advanced tab. From Multimedia remove the check from Show pictures.

Step 7 Framed web pages are used to improve navigation around a web site.

Driving Lesson 13

Step 2 The Internet is a world wide network connection of computers.

Step 3 The world wide web refers to the information that exists on the Internet.

Step 4 Cookies are small text files that are stored on your computer when you visit a web site.

Step 5 Encrypted means scrambled. Can only be deciphered with a key.

Step 6 A firewall is a program that protects a computer from unauthorised access via the Internet.

Step 7 Secure servers are identified by a small padlock in the Status Bar.

Driving Lesson 47

Step 1 E-mail is beneficial for businesses because it is very fast, cheap and web based accounts can be accessed from any computer with Internet access.

Step 2 Netiquette is network etiquette: a set of rules governing how you should use e-mail.

Step 3 Messages may contain viruses.

Step 4 Make sure you have up to date anti-virus software installed. Save attachments and scan them before opening if you are suspicious.

Driving Lesson 48

Step 1 E-mail is electronic mail.

Step 2 An e-mail address consists of a user name, an @ sign and a domain name.



GlossaryAddress Bar Shows the address of the page currently displayed in

the Browser and allows entry of a new address to be visited.

Attachment Any file transmitted with an e-mail.

Browser The application that controls your interface with the World Wide Web.

Dial-up Connection A method of connecting to the Internet that requires a modem on the computer dialling the number of a server.

Distribution List A grouping of several mail addresses than can be accessed with a single name.

Download Transfers an object from an web site to the users computer.

Favorites A list of selected web pages that can be visited with a single mouse click.

Folder A method of grouping together files (and other folders).

Forward (a message) Send a copy of an e-mail which you have received, to another address, with an optional message of your own.

Frames Separate areas of a single web page that each act like individual pages.

History A list of web pages visited recently.

Home Page (1) The main page in a site, with links to all other pages.

Home Page (2) Your Home Page is the page displayed when the Browser starts and when you press the Home button.

Inbox The default folder for storing all incoming e-mail messages.

Hyperlink Area of a page which can be clicked to move to a different location, usually a different web page.

Link Abbreviation for Hyperlink.

Mail Rules Definable rules on how to treat incoming e-mails depending on certain conditions.

Media Player An application which plays sound or video files.

Multimedia An application or function that involves many techniques such as text, sound and video.

Navigation Moving around between web sites or the pages within a site.

Offline Without having a current connection to the Internet.

Online Having a current connection to the Internet.



Glossary - ContinuedOutbox The folder for storing outgoing e-mails before they have

been sent.

Page Range The specific print pages to be included when printing out a large web page.

Preview Pane An area of the Inbox display screen where the contents of messages can be viewed without opening them.

Recycle Bin An area of storage where deleted files are held temporarily before being deleted completely.

Refresh Redisplays the most recent version of the current page.

Search Engine A web site that allows all other sites to be searched for specified topics.

Sent Items The folder for storing outgoing e-mails after they have been sent.

Subfolder A folder that is contained within another folder.



IndexAdd Sender to Address Book 90

Address Book 89

Applying a Signature 75

Attaching Files 83

Back Button 24

Changing Message Priority 86

Changing Screen Display 62

Closing Outlook Express 65

Closing the Browser 18

Connecting to the Internet 11

Copying

From Word 72

Messages 71

Creating a Message 70

Creating Inbox Folders 100

Cut from Word 72

Cut Messages 71

Deleting Messages 99

Displaying Images 16

Distribution Lists 91

Downloading

Files 53

Stop and Refresh Downloads 32

E-mail

Changing Screen Display 62

Closing Outlook Express 65

Online Help Functions 61

Outlook Express 57

Explorer Search Bar 40

Favourites 26

Finding Text 41

Forward Button 24

Forwarding Messages 87

Framed Web Pages 17

General Options 42

Help

E-mail 61

Browser 13

Hyperlinks 22

Internet

Connecting to 11

Internet Explorer 9

Reconnecting 12

Theory 8

Internet Explorer Screen 14

Internet Explorer 9

Internet Theory 8

Navigating

Back and Forward Buttons 24

Closing the Browser 18

Favourites 26

Organising Favourites 28

Using Hyperlinks 22

Using Web Addresses 25

Links Bar 29

Open Messages 81

Organising

Favourites 28

Messages 102

Outlook Express 57

Page Setup 50

Paste from Word 72

Paste Messages 71

Printing

E-mail Message 98

Search Result 52

Web Page 51

Read Messages 81



Reconnecting 12

Refresh Downloads 32

Replying to Messages 87

Saving a Web Page 48

Searching

Finding Text 41

Search Criteria 37

Search Engines 36

Subject Directories 39

The Explorer Search Bar 40

Search Criteria 37

Search Engines 36

Sending Messages 80

Setup

General Options 42

Page Setup 50

Spell Checker 73

Stop Downloads 32

Subject Directories 39

Views 15

Changing Display - Outlook 62

Displaying Images 16

Framed Web Pages 17

Internet Explorer Screen 14

Web Addresses 25


Record of AchievementMatrix

This Matrix is to be used to measure your progress while working through the guide. This is a learning reinforcement process, you judge when you are competent.

Tick boxes are provided for each feature. 1 is for no knowledge, 2 some knowledge and 3 is for competent. A section is only complete when column 3 is completed for all parts of the section.

For details on sitting ECDL Examinations in your country please contact the local ECDL Licensee or visit the European Computer Driving Licence Foundation Limited web site at http://www.ecdl.com.

Tick the Relevant Boxes 1: No Knowledge 2: Some Knowledge 3: Competent

Section No Driving Lesson 1 2 3

1 Getting Started 1 Internet Theory

2 Internet Explorer

3 Connecting to the Internet

4 Reconnecting

5 Browser Help

6 Internet Explorer Screen

7 Views

8 Displaying Images

9 Framed Web Pages

10 Closing the Browser

2 Navigation 12 Using Hyperlinks

13 Back and Forward Buttons

14 Using Web Addresses

15 Favourites

16 Organising Favourites

17 The Explorer Favourites Bar

18 Stop and Refresh Downloads

3 Browsing the Web 20 Search Engines

21 Search Criteria

22 Subject Directories

23 The Explorer Search Bar

24 Finding Text

25 General Options

4 Saving and Printing 27 Saving a Web Page

28 Page Setup

29 Printing a Web Page

30 Printing a Search Result

31 Downloading Files

Tick the Relevant Boxes 1: No Knowledge 2: Some Knowledge 3: Competent

Section No Driving Lesson 1 2 3

5 Outlook Express 33 Using Outlook Express

34 E-mail Help

35 Changing Screen Display

36 Closing Outlook Express

6 Message Editing 38 Creating a Message

39 Cut, Copy and Paste Messages

40 Cut, Copy and Paste from Word

41 Spell Checker

42 Applying a Signature

7 Send and Receive 44 Sending Messages

45 Open and Read Messages

46 Attaching Files

47 Open and Save a File Attachment

48 Changing Message Priority

49 Reply to / Forward Messages

50 Address Book

51 Add Sender to Address Book

52 Distribution Lists

8 Message Management 54 Printing a Message

55 Deleting Messages

56 Creating Inbox Folders

57 Organising Messages

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