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Quality & Productivity

Productivity refers to the physical relation

between the quality produced (output) and

the quantity of resource used in the course of

production (input).

Productivity (P) = Output (O)

Input (I)

Productivity = Output per unit of input

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Output means production while input means land,

labour, capital, management etc.

Productivity measures the efficiency of the

production system. Higher productivity means producing more from a

given amount of input or producing a given amount

with minimum level of inputs.

In other words the more the output from one worker

or one machine (or a piece of equipment) per day

per shift, the higher is the productivity.

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Higher productivity is not to be taken in sense of

higher workloads or faster machines alone but it is

always elimination of waste of all type of labour

(time and skill) machine time, capital, and materialmanagement etc.

Productivity and quality are two different things.

It cant be said that quality means productivity .

Quality refers to the special characteristics and

specifications of the product and productivity means

the output of the product in relation to the input.

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In the same way productivity and production are also

two different things.

Production is an absolute concept, which refers to

the volume of output.

On the other hand productivity refers to the output

in relation to the input.

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Responsibility of Quality

Quality management is a company wide concept.

The whole organization is related with the quality

mission.

One person or one department alone cannot handle

it.

Each and every department, person, things are

responsible for the quality. So it is a responsibility of whole organization to make

a qualitative product which serves best to the

customers.

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BOD &CEO

Productiondepartment

Supervisor

Marketingdepartment

supervisor

Financedepartment

supervisor

Humanresource

department

supervisor

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Comparison of contribution ofQuality Gurus

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Guru Definition

of Quality

Emphasis Dominant

Factors

Deming Customer led Process Control of

variation

Juran Customer led People Fitness forpurpose

Crossby Supply led Performance Conformance

to requirement

(zero defect)

Ishikawa Value led People Company wide

quality control

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