Module 01_Introduction to NetApp

Introduction to NetApp

NetApp Accredited Storage Architect Program (ASAP)

© 2008 NetApp. All rights reserved. 2

Module Overview

In this module, we will cover the

following:Who we are

– Corporate identityServices

– Global Support

– On-site professional servicesManageability framework

– Product overview


Module Objectives

By the end of this module, you should be able to:Present the most common whiteboard topics

required of an SE Deliver many of the key product

demonstrationsArticulate key product competitive

differentiators Navigate the key resources available to an SE

at NetApp ®

© 2008 NetApp. All rights reserved.

Logistics

Introductions

Schedule (start time, breaks, lunch, close)

Food and drinks

Restrooms


Safety

Alarm signal

Evacuation route

Assembly area


Course Prerequisites

Introduction to NetApp Enterprise Systems

– Module 1 Introduction to NetApp Enterprise Software

– Module 2 Introduction to Snapshot and Flexible Volumes

– Module 3 Introduction to NetApp Enterprise Hardware


Course Agenda

Day 1

– Morning Module 1 – Introduction to

NetApp Module 2 – Data ONTAP®

overview

– Afternoon Module 3 – Hardware

Day 2

– Morning Module 4 – Enterprise Data

Storage

– Afternoon Module 5 – Data Protection

Day 3

– Morning Module 6 – Disaster

Recovery

– Afternoon Module 7 – Business

Applications


Information Sources

NOW site– NOW.NetApp.com

NetApp training– www.netapp.com/education– For support, use

http://netappusupport.custhelp.com/


An Introduction toNetApp


Delivering Customer Success

Worldwide, enterprise customers

Fastest growing storage company– Outpacing the industry by 3x

Data-center proven solutions portfolio

Industry-leading partners

Comprehensive professional services

Global support

$2.0B

$3.0B


Customer Success Fuels Our Growth

130+ offices around the world

Broad solutions portfolio

Comprehensive professional services

Global support

Industry-leading partners

8000+ employees

Fortune 1000, S&P 500, NASDAQ 100

$1B

$3B

$4B

$2B

0706050403 08

FY08:$3.3 Billion


Meeting Data Management Challenges

Store– Single, scalable storage platform with unmatched administrative

simplicity Manage

– High-productivity management tools, integrated with servers and applications

Protect– Leading backup and restore, disaster recovery, and data

security solutions Retain

– Flexible archive, compliance, and digital content solutions Succeed

– Professional services and support to ensure business success


Innovating to Deliver New Choices

1993 NAS appliance and Snapshot copies

Near-line storage appliance2001

Multiprotocol appliance1996

2002 Unified SAN/NAS appliance

2003 iSCSI storage system

2004 RAID-DP® disk resiliency

2005 Thin provisioning and virtual cloning

2006 Scalable grid storage

2007 FAS deduplication technology


The NetApp Unified Architecture Model

Incompatible silos Compatible family

Platforms

Competitors NetApp

Incompatible software;different processes

Unified software;Same processes

Experts andIntegrationServices

Lots of experts andintegration services

Reduced training andservice requirements

Software andProcesses


How the NetApp Model Delivers Value

Unified: Hardware

– Reduce cost Software

– Reduce complexity Processes

– Reduce risk Rapid, pervasive

innovation– Respond to change


Leaders Rely on NetApp

Energy

Telco

GovernmentFinancial

Media/InternetHealthcare

Tech

Manufacturing


Products, Services & Partnerships to Accelerate Your Business

Scalable Family of Networked Storage Systems

Infrastructure Solutions for Virtualized Environments

Integrated Data Management Solutions

Data Protection and Retention Solutions

VMware Microsoft Hyper V Citrix Xen

Backup Security DR Compliance Archive

Database Messaging & Collaboration Technical Applications


A Complex and Rapidly Evolving Business

20,000 Linux blade compute grid with more than 12 Petabytes of NetApp storage

Nonstop mission-critical environment

Experiencing 30% higher utilization and faster application deployment

Storage management overhead reduced 50%

Seamlessly scaled to thousands of servers

2005 Data Center of the Year

World’s Largest Enterprise Software Company

The Austin Data Center serves both Oracle’s internal needs

and its hosted Oracle On Demand business


Savings and Reliability at SAP

Supports 10,000+ worldwide software engineers

36% lower per-terabyte costs 33% lower hardware and

software costs 49% lower IT costs 83% higher productivity IT

headcount per terabyte 34% reduction in

maintenance cost 4-year savings estimate of

€5-10MSAP employs more than 34,000

people across 50+ countries and has annual revenues of

over €5B

SAP is the world’s third largest independent software provider


Reducing Cost & Complexity at Telstra

Over 7 Petabytes of NetApp storage

38% lower cost than alternative

1000-server consolidation reduced admin load from 50 to 3

Storage utilization up 24% Database recovery in minutes Seamlessly doubled e-mail

capacity Project deployment &

activation times reduced by up to 90%

Australia’s largest full-service telecommunications company with 40,000 employees, 18M land and mobile lines, and AU$22B in annual revenue


Simplifying Data Management

NetApp brings unmatched simplicity to thecomplex world of enterprise data management

Reduce cost and complexityMinimize risk Control change


Services

Overview of services– ConsultingEdge

– SupportEdge Premium

– SupportEdge Standard

– Warranty AutoSupport

– Purpose

– Value


Three Service Lines Support the Enterprise Storage Lifecycle

Optimize: Performance tuning, security optimization

Plan: Needs assessment, solution planning, architecting and design

Implement: Deployment, integration, migration

ConsultingEdge

SupportEdge

Support: Comprehensive global incident prevention and resolution

NetApp University

Educate: Transfer of best practices


Services Overview

Support OfferingsSupportEdge Premium and

Secure for GovernmentSupportEdge

StandardWarranty

Priority Case Management

Initial Basic Installation

Onsite Troubleshooting Support

Physical Inspections Semi-annual

Storage Availability Audits Quarterly Semi-annual

Technical to Replace Parts Optional

Replacement Parts Delivery 2 hr, 4 hr, or NBD 4 hr or NBD NBD

Unlimited Software Updates

Premium NetApp AutoSupport NetApp AutoSupport 24x7 Phone and Web (NOW) Support Technical Global Advisor Optional Optional

Non-Returnable Disk Optional Optional Optional


NetApp AutoSupport

Automated, optional “call home” event-driven facility built into the Data ONTAP operating system

Nonintrusive alerting mechanism keeps a watchful eye on a multitude of preset conditions

Provides proactive incident management

Health check analysis covers more than 80 warning and 600 notice categories

Reports exposure to any known field alert issues and all product alert issues

Available on all models of storage products (not just tier 1)


AutoSupport E-Mail Alert Feature

Event examples– Weekly logs (/etc/messages)

– System reboots

– NVRAM batteries low

– Disk, fan, and power supply failures

– Shelf faults

– System overheating

– Cluster events Can specify what parts of full AutoSupport to send Options command: options autosupport

– Can be disabled (NetApp highly recommends it be used)

– Can be sent only within customer firewall

– Can be sent to NetApp securely (HTTPS)


NetApp Global Services

AutoSupport - How It Works

AutoSupport Messages(HTTPS or E-mail)

Console and Other Customer

Messages (E-mail)

Storage Administrator

NetApp Storage System

AutoSupport Infrastructure

AutoSupport Dashboard on NOW Site(AutoSupport History and Heath Checks)

Customer Environment


AutoSupport Dashboard

Expedites drill down of data and information on NOW site

Provides ability to view areas of requirements; geographic and department specific

Consolidates up to 60 days of AutoSupport data sent to Global Support

Available to partners at:

https://now.netapp.com/eservice/asup/asuphome.jsp


Martini Support Tool

Downloadable tool that creates a visual representation of the AutoSupport information

Effective in discovering– Disk layout

– System utilization levels

– Licensing information

– Controller configuration

– RAID group layouts

– General performance information

Available to partners at:http://partners.netapp.com/seef/mycomm/partnercenter/solutions/roi-tei/downloads/

martini_partner_quick_start.pdf


Bugs Online


NetApp Manageability Software Family

Overview Four layers of framework Identify customers and stakeholders Map framework to customers needs


Application and Database Suites

SnapManager® products provide integrated data management for SQL Server and Oracle databases as well as for Microsoft Exchange, Microsoft Office SharePoint Server, and SAP

Provides application admins and DBAs the ability to manage their own data in order to achieve:– Application-consistent Snapshot copies

– Recovery of data in case of errors or disaster

– Clone for test and development


Server Suite

SnapManager for Virtual Infrastructure provides an automated solution for data protection and recovery of VMware virtual machines

VFM® provides simple-to-use data migration between Windows and NetApp storage systems and enables an IT admin to set up and protect file data

SnapDrive® products provide Integrated Data Management for Windows and UNIX environments - system administrators can provision storage faster and manage all of the servers


Storage Suite

Protection Manager provides complete data protection management of Snapshot copies, SnapVault®, SnapMirror®, and Open System SnapVault

Provisioning Manager is automated, policy-based provisioning software for NetApp NAS and SAN environments

Operations Manager provides policy-based controls and comprehensive storage and infrastructure manageability for storage administrators


Storage Suite (Cont.)

File Storage Resource Manager (FSRM) provides file-based storage utilization reporting and analysis

Command Central Storage provides a centralized operational console for delivering storage management services in large-scale, heterogeneous, SAN environments


RDPConnection

Demonstration Environment

HS

40

CD Windows / iSCSI VM

FAS3020

activity status power

Simulated FAS 02

StudentDesktop

HS

40

CD Linux VM

Internet

HS

40

CD Linux / Oracle VM

FAS3020

activity status power

Simulated FAS 01

Surgient™ Virtualized Environment


Lab Description

Connect to Windows 2003 Server using Remote Desktop (RDP)

Windows 2003 Server

2 Red Hat Linux servers– 1 hosts Oracle and FAS 01

– 1 hosts FAS 02

Simulator runs full Data ONTAP version hosted on a VMWare image


Virtual Machines

FilerView ® Demand pages Data ONTAP command line interface Operations Manager formerly DataFabric® Manager Oracle MS Exchange MS SQL Server SnapDrive SnapManager

Demonstration

Lab setup

Estimated Time: 15 minutes


References NOW Site

http://NOW.NetApp.com

NetApp Traininghttp://www.netapp.com/education

Support Serviceshttp://now.netapp.com/NOW/products/support/

Spotlight Presentations – Manageability Frameworkhttp://partners.netapp.com/mycommunities/PartnerCenter/tools/spotlight-demos.html

Martini Support toolhttp://netapp-partners.baynote.net/socialsearch/query?cn=netapp&cc=partners&q=martini


Module Summary

In this module, you should have learned to: Present the most common whiteboard topics

required of an SE Deliver many of the key product demonstrationsArticulate key product competitive differentiators Navigate the key resources available to an SE

at NetApp

Documents

Module 01_Introduction to NetApp