38
Dealer Knowledge Book MODEL UP-600 & UP-700 Category Overview .................................................................................................................... Operations - Sales Entries - Types of Sales Entries ........................................................................................ EFT Finalization Entries - Credit and Check Card Sales .......................................................................... - Check Sales ........................................................................................................ - Debit Sales .......................................................................................................... - Auth-Only Sales .................................................................................................. - Post-Auth Sales ................................................................................................... - Edit Tip Entry ........................................................................................................ Correction Entries - Void Credit Card, Check Card, Auth-Only and Post-Auth Sales .................. - Refund Credit ...................................................................................................... - Refund Debit ....................................................................................................... Reporting and Batch Execution - Overview .............................................................................................................. - Data Tran Related Reports ................................................................................ - POS Related Reports ......................................................................................... - Batch Commands Supported ............................................................................ Appendix .................................................................................................................... Contents Pg. 1 2 10 12 13 14 15 16 18 20 21 22 23 27 29 1. 2. 3. 4. 5. 6. Notice: The Data Tran software and/or documentation referred to in this manual are furnished under license by Datacap Systems, Inc. and may only be used or copied in accordance with the terms of such license. Except as permitted by such license, no part of the software or documentation may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of Datacap Systems Inc. Designs and specifications are subject to change without notice. Credit Card Operations Guide for ROM Version 1.E

MODEL UP-600 UP-700

  • Upload
    others

  • View
    11

  • Download
    0

Embed Size (px)

Citation preview

Page 1: MODEL UP-600 UP-700

Dealer Knowledge Book

MODEL UP-600 & UP-700

Category

Overview ....................................................................................................................Operations - Sales Entries

- Types of Sales Entries ........................................................................................EFT Finalization Entries - Credit and Check Card Sales ..........................................................................

- Check Sales ........................................................................................................ - Debit Sales ..........................................................................................................

- Auth-Only Sales ..................................................................................................- Post-Auth Sales ...................................................................................................- Edit Tip Entry ........................................................................................................

Correction Entries- Void Credit Card, Check Card, Auth-Only and Post-Auth Sales ..................

- Refund Credit ...................................................................................................... - Refund Debit .......................................................................................................Reporting and Batch Execution - Overview .............................................................................................................. - Data Tran Related Reports ................................................................................ - POS Related Reports .........................................................................................

- Batch Commands Supported ............................................................................Appendix ....................................................................................................................

ContentsPg.

1

2

101213141516

182021

22232729

1.2.

3.

4.

5.

6.

Notice:

The Data Tran software and/or documentation referred to in this manual are furnished under license by Datacap Systems,Inc. and may only be used or copied in accordance with the terms of such license.

Except as permitted by such license, no part of the software or documentation may be reproduced, stored in a retrievalsystem, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the priorwritten permission of Datacap Systems Inc.

Designs and specifications are subject to change without notice.

Credit Card Operations Guidefor ROM Version 1.E

Page 2: MODEL UP-600 UP-700

Introduction

preface / iDesigns and specifications are subject to change without notice.

Data Tran, Data Tran 162SL and Data Tran 162ML are trademarks of Datacap Systems, Inc.. VeriFone,the VeriFone logo, and PINpad 1000 are either trademarks or registered trademarks ofVeriFone. All other trademarks and registered marks are the property of their respective holders.

NOTICE TO USERS

TRADEMARKS

This manual is intended to assist authorized Sharp dealers, with learning and understanding how toinstall and provide support in the utilization of the UP-600 and UP-700 credit card authorization anddebit sale interfaces utilizing Data Cap's Data Tran 162SL, ML products and their Peripheral DeviceControllers, incorporating the Verifone 1000 PINpad. This assumes that you are familiar with thegeneral programming concepts of the UP-600 and UP-700. Please read this introductory sectioncarefully as it will provide helpful hints and recommendations that will make your time more efficient andproduce time saving results. This manual is not intended for end user customers of authorized Sharpdealers. Datacap is solely responsible for the Data Tran product and its documentation. Anyinformation in this manual is subject to any instructions or information in Datacap's documentation.

Page 3: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 1Designs and specifications are subject to change without notice.05/2002

The UP-600 and UP-700 allows many types of sales entries that may be settled using a media keywhich may be preset to initiate requests for approval through the Data Tran equipment. When installed,the POS terminal may communicate in one of two modes. For stand-alone applications,communications are standard while the In Line system supports the FTS mode (Multi-Tran) which willenable the Data Tran to keep the telephone line open while processing requests for multipletransactions. This feature will shorten the response time considerably.

An important factor to keep in mind is which network provider is being used and the type of service thatis being provided. The results from issuing Inquiry commands will vary depending upon whether theservice provided is Host-based or Terminal based.

OVERVIEW

Page 4: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 2Designs and specifications are subject to change without notice.05/2002

There are three basic sales operations in REG-mode which may or may not be settled by the EFTFinalization method outlined in the next section. They are 1-Normal, 2-Guest Check and 3-CustomerSales entries and are shown in the chart below.

1. TYPES OF SALES ENTRIES

SBTL Amount Tender Cash MediaItem Entry

Ch-Tip Entry Charge Media

Check Media

1 1

When a [CH TIP] 1 entry exists, the sale must be finalized to the Charge media key. (the amount ofthe tip is the minimum).

ex: Item entry = $10.00CH-Tip entry = $ 2.00

*** Then a minimum of $2.00 must be finalization through the Charge media key.

1. Normal Sales Entry

Normal sales entries are item sales entries with immediate finalization through the media keys.

Note: For further details on making sales entries, please refer to the machine's INSTRUCTION manual.

[ Example Operation]

TRAHCYRTNESELAS007-PU/006-PU

NOITACIFISSALC EPYT noitazilaniFfoepyT

seirtnEselaS

selaSlamroN tnemyaPelgniS

redneTtilpS

selaSkcehCtseuGsdohteM2 :

.oNelbaT-1etareneG.oNotuA-2

srevoCtuohtiwrohtiwderetneebyaM*

tnemyaPelgniS

tilpSlliB

tnemyaPlaudividnI

selaSremotsuC yraropmetrofdesusi1HCnoitazilanif

tsopotdesusinoitcnufARepyttnemyap

Page 5: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 3Designs and specifications are subject to change without notice.05/2002

Cash Media

Code

Charge Media

Check Media

1

2

NC Item entry

Auto GenerateCovers Seat #

Code GLU

SRVC

FINAL

Ind. Pay Seat #

2

Reorder

2. Guest Check Entry Overview

Guest Check type of entries may be performed using 2 basic entry types which may be determinedby the restaurants' operations. These are "Normal" entries and entries by "Seat #". The type of entrywill determine how to finalize the sales transaction.

1) Normal Entry

When this type entry is required, then media finalization becomes single payment or multiplepayment through the "Bill Separation" function.

2) Seat # Entry

When Seat # entry is required, then finalization becomes single payment or multiple paymentthrough the "Individual Payment" function.

[ Example Operation]

The entry of [Covers] 1 exists and may or may not include the [Seat#] entry and may be finalizedusing "single payment" or the [Bill Separate] function when a single check is to be paid by multiplepatrons.

When the [Seat#] entry 2 exists, the sale may be finalized using "single payment" or the [IndividualPayment] function when a single check is to be paid by multiple patrons.

*** In the above cases, it is possible to utilize the [EDIT TIP] for Charge Tips when the "Tip" has not been entered, theClosed Check File exists, and the sale has been finalized through the "Charge media" which has been programmedto "Retain" the check.

Page 6: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 4Designs and specifications are subject to change without notice.05/2002

Cash Media

OriginalCode

Charge Media

Check Media

1

2 SRVC

FINAL

3

B.S.

B.S.

NewCode

B.S.

NC

GLU

Terminates operation

Terminates operation

SelectItem Select Qty ENTER

B.S. Terminates operation

GLU

When the Auto Generate System is used

3. Guest Check Entry with Bill Separation

When an order for a group of patrons has been entered using the guest check function, it is possibleto "split" the items from the original guest check to separate checks before or during paymentoperations.

[ Example Operation]

The entry of [B.S.] 1 immediately follows the first depression of the [GLU] key, the Bill Separationfunction is terminated without change to the Guest Check.

When item separation to the new guest check is followed by depression of the [Service] or [Final]key 2, reorder and media payment is possible.

When item separtion to the new check is followed by media payment 3, the "CH-Tip entry" may beentered using the [Edit Tip] function.

*** In the above cases, it is possible to utilize the [EDIT TIP] for Charge Tips when the "Tip" has not been entered, theClosed Check File exists, and the sale has been finalized through the "Charge media" which has been programmedto "Retain" the check.

Page 7: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 5Designs and specifications are subject to change without notice.05/2002

4. Guest Check Entry with Individual Payment

When an order for a group of patrons has been initially entered using the "Seat #" function within aguest check, it is possible to "split" the items from the original guest check to separate paymentsduring payment operations.

[ Example Operation]

At the recall entry of the GLU code 1 the last "Seat #'s" order is displayed. Using the [Page UP]function, you may scroll to the beginning of the check if required.

When the [Individual Payment] is followed by depression of the [Service] or [Final] key 2, reorderand media payment is possible.

*** In the above cases, it is possible to utilize the [EDIT TIP] for Charge Tips when the "Tip" has not been entered, theClosed Check File exists, and the sale has been finalized through the "Charge media" which has been programmedto "Retain" the check.

Cash Media

Code

Charge Media

Check Media

1

2

SRVC

FINAL

3

Enter Seat#

Ind. PayTable#GLU

Reorder/Payment

Page 8: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 6Designs and specifications are subject to change without notice.05/2002

5. Customer Sales Entry

Customer Sales type of entries may be performed and EFT payments accepted once a balance hasbeen created for the account..

[ Example Operation]

Cash Media

Preset Code

Charge Media

Check Media

1

2

NewCode

Learning Function

Item Entry CH1

RA

CustMCR Card

BarCode

ManualEntry

Amount Tender

Temporary Finalization

The entry of a new customer code 1 will immediately prompt the operator to fill in the name andaddress if the system has been preset to allow the entry in REG mode.

Media payments accepted for Customer Sales entries must be input through use of the [RA]function key 2.

Page 9: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 7Designs and specifications are subject to change without notice.05/2002

2. EFT FINALIZATION ENTRIES

1. GeneralOverview

Finalization of sales entries which require "Electronics Funds Transfer" (EFT) may be accomplishedusing one of the following methods outlined in the chart below.

TRAHCNOITAZILANIFSELAS007-PU/006-PU

SELASEPYT NOITAZILANIFEPYT

epyTyrtnEdraCtiderC draCkcehC kcehC )NIP/w(tibeD tsoP/htuA

htuApiTtidE

selaSlamroN O O O O X X

)ULG(kcehCtseuG O O O O O O

selaSremotsuC O O O O X X

oN=X,seY=O

2. Edit Tips

The [Edit Tip] function is designed to be used for entering "CH-Tips" after the patron has indicatedthe tip amount while the patron is signing the restaurant's copy of the approval draft.

Because the UP-600/UP-700 terminal provides 2 types of number generation systems (Auto &Table#) for opening the guest check, a unique "Bill No." is generated at the time of media paymentand is stored into the "Closed Check" file for future reference when "Tip" entries are made using the[Edit Tip] function.

3. Guest Check Payments

Based on the system setup, guest checks may be settled either by a single payment or 2-types ofmultiple payment methods. 1 - Single payment; where the original guest check is paid by a singleperson, 2 - the guest check may be split into multiple checks or if the [Seat#] function was usedupon initial entry, the guest check may be paid by each seat individually.

Page 10: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 8Designs and specifications are subject to change without notice.05/2002

[ Example Payment Operation - Bill Separate]

If it is necessary to provide multiple payments of a single guest check, then the [B.S.] function isrecommended. Please note that it is also recommended that the [CH-TIP] entry is performed usingthe [EDIT TIP] function after the a Guest Check has been stored in the Closed Check file.

GLU( GLU codeTable #)

< ENTER. ORG# is prompted >

< ENTER. RCV# is prompted>

GLUxxxx

SBTL

( Amount Tender)

B.S.1

2

3

4

5

6

"Select the items to be separatedusing the cursor and depressing the

[ENTER] key for each item"

*** Repeat Steps 3 through 6 for each Seat # within the order

to review the separated items

VISA

"After Approval, the system returnsto the Open Guest Check -

ENT.RCV# prompt"

B.S. to finalize the operation

Page 11: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 9Designs and specifications are subject to change without notice.05/2002

[ Example Payment Operation - Individual Payment]

If a Guest Check is opened and the orginal order is entered using the [Seat #] function, at the time ofsettlement, the media payment operation would be as follows:

IND.PAY

( Guest Check/Table #)

< the last Seat order is displayed >

< ENTER SEAT# is prompted>

ENTER1 for Seat #1

SBTL

VISA( Amount Tender)

"After Approval, the system returnsto the Open Guest Check"

GLU

1

2

3

4

5

"the Seat #1 order is displayedseparately"

*** Repeat Steps 1 through 5 for each Seat # within the order

Page 12: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 10Designs and specifications are subject to change without notice.05/2002

Item Entry SBTL CHGMENU

VISA

M/C

AMEX

Select Type Media

GLU entry

Customer Sales

< SWIPE CARD is PROMPTED >

Card Swipe Method

Checkcard

Swipe Card

1. Credit and Check Card Sales (REG mode):

There are three basic operations in REG-mode which may include settlement via credit and checkcards. They are 1-Normal, 2-Guest Check and 3-Customer Charge Sales.

Note: For further details on making sales entries, please refer to the machine's INSTRUCTION manual.

[ Example Operation]

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

REG

[ Example Receipt]

Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0001 9:21AM SERV.

0000010010001

aaaaaaaa***TOTALVISACHANGEVISA#5499990123456781000005010297VISA

Machine's media key text

Card Type and Expiration DateCard Account NumberApproval No.Reference No.Card and Approved AmountTip entry line

Signature Line

$15.00$ 1 5 . 0 0

08/09

$15.00TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

Page 13: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 11Designs and specifications are subject to change without notice.05/2002

Item Entry SBTL CHGMENU

VISA

M/C

AMEX

Select Type Media

GLU entry

Customer Sales

< SWIPE CARD is PROMPTED >

Manual Entry Method

Checkcard

Enter Account No. ENTER

Enter Exp. Date ENTER

< Credit and Check Card Sales (cont) >

In the event the magnetic stripe cannot be read, the UP-600 and UP-700 allow manual input of thecard holder's account number and expiration date.

[ Example Operation] REG

[ Example Receipt]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0001 9:21AM SERV.

0000010010001

aaaaaaaa***TOTALVISACHANGECARD#5499990123456781000005010297VISA

Machine's media key text

Generic term "CARD" and Expiration DateCard Account NumberApproval No.Reference No.Card and Approved AmountTip entry line

Signature Line

$15.00$ 1 5 . 0 0

08/09

$15.00TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

Page 14: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 12Designs and specifications are subject to change without notice.05/2002

Item Entry SBTL CHKMENU

Check1-5

Select CHK Media

GLU entry

Customer Sales

< AMOUNT is PROMPTED >

Enter Check Amount ENTER

Enter License # ENTER

Enter DOB

Enter State Code

ENTER

ENTER

2. Traditional Checks:

The UP-600 and UP-700 allows for electronic settlement of written Checks with manual data entry.The manual data entry associated with Check tender is shown below.

[ Example Operation]

REG

[ Example Receipt]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0002 9:22AM SERV.

0000010010001

aaaaaaaa***TOTALCHECKCHANGE

#P66677744885592000002

CHECK

Machine's media key text

Driver's License No.Approval No.

$10.00$ 1 0 . 0 0

$10.00$0.00

$10.00

Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.

Note: The State Codes are issued by the Check processing network.

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

Page 15: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 13Designs and specifications are subject to change without notice.05/2002

< ENTER PIN is PROMPTED >

Item Entry SBTL CAMENU

Debit

Select Debit Media

GLU entry

Customer Sales < SWIPE CARD is PROMPTED >

Swipe Card

Enter PIN at Verifone PINpad

Enter Amount ENTER

3. Debit Sales:

The UP-600 and UP-700 allows for transaction settlement from debit-type cards that also requirethe entry of the patron's PIN data.

[ Example Operation]

Note: Manual Account Number entry is not allowed.

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

REG

Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.

[ Example Receipt]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0003 9:23AM SERV.

0000010010001

aaaaaaaa***TOTALDEBITCHANGE

CARD#************6781*900002DEBIT

Machine's media key text

Generic text "CARD"Partial Card Account No.

Approval No.

$5.00$ 5 . 0 0

$5.00$0.00

$5.00

TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

Page 16: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 14Designs and specifications are subject to change without notice.05/2002

Item Entry SBTL CHGMENU

AUTH

Select Auth-Only

GLU entry

Customer Sales

< SWIPE CARD is PROMPTED >

Swipe Card

4. Auth Only Sales:

The UP-600 and UP-700 allows support for Authorization only requests which may be usedadvances will be made against a credit card (i.e. bar tab, etc).

[ Example Operation]

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

REG

Note: When performing Auth only transactions, a Post-Auth entry must also be performed in order for the batch tosettle properly.

[ Example Receipt]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0004 9:24AM SERV.

0000010010001

Machine's media key text

Type Card and Expiration DateCard Account NumberApproval No.Reference No.Authorized AmountTip entry line

Signature Line

TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

Note: keep the receipt for obtaining the Approval Code for making the POST-AUTH transaction.

ADVANCE***TOTALAUTHCHANGEM/C#5499990123456781000010010354AUTH

$15.00$ 1 5 . 0 0

$0.00

08/09

$15.00

Page 17: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 15Designs and specifications are subject to change without notice.05/2002

Item Entry SBTL CHGMENU

POST

Select POST-AUTH

GLU entry

Customer Sales

< SWIPE CARD is PROMPTED >

Swipe Card

Enter A/P Code ENTER

5. Post-Auth Sales:

The Post-Auth Sales may only be entered against a sale that has been previously finalized throughthe "Auth-only" process. The Post-Auth allows the Auth-only sales transaction to clear during thebatch process at the end-of-day.

[ Example Operation]

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

REG

[ Example Receipt]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0005 9:25AM SERV.

0000010010001

Machine's media key text

Type Card and Expiration DateCard Account NumberApproval No.Reference No.Card and Approved AmountTip entry line

Signature LinePromissory Statement

TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

aaaaaaaa***TOTALPOSTCHANGEM/C#5499990123456781000010010355POST

$15.00$ 1 5 . 0 0

08/09

$15.00

Note: the A/P code is obtained from the AUTH only receipt

Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.

Page 18: MODEL UP-600 UP-700

Operations - Sales Entries

Page / 16Designs and specifications are subject to change without notice.05/2002

EDITTIP < BILL NO. and TIP Amount are PROMPTED >

Enter BILL No.

ENTEREnter REF. No.

< REF No. is PROMPTED >

ENTER

<ARE YOU SURE? is PROMPTED >

ENTER

6. Edit Tips:

When using the Guest Check tracking function of the UP-600 and UP-700, it is possible to make Tipentries after the BILL has been settled with a Credit Card and the patron has indicated the TipAmount on the receipt.

[ Example Operation]

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

REG

[ Example Receipt]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0006 9:26AM SERV.

0000010010001

Original Table No.Charge Tip Label Text and AmountCard Account Number

Card and Approved Amount

CH TIP#5499990123456781

VISA

T B L # 7$10.00

$10.00

Note: the Reference No. is obtained from the original Receipt.

Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.

Page 19: MODEL UP-600 UP-700

Operations - Corrections

Page / 17Designs and specifications are subject to change without notice.05/2002

TRAHCNOITAZILANIFSELAS007-PU/006-PU

SELASEPYT NOITCERROCEPYT

epyTnoitazilaniF DIOVtceriD dioVtsaP dioVrgM dnufeR

draCtiderC X X O O

draCkcehC X X O O

kcehC X X O 0

)NIP/w(tibeD X X X O

htuAtsoP/htuA X X O X

oN=X,seY=O

CORRECTION ENTRIES

In order to provide the operator with the functions necessary to correct or adjust overrings and invalidentries, it is important to understand which correction type functions are permitted as indicated in thechart below.

Page 20: MODEL UP-600 UP-700

Operations - Corrections

Page / 18Designs and specifications are subject to change without notice.05/2002

Item Entry SBTL CHGMENU

VISA

M/C

AMEX

Select Type Media

GLU entry

Customer Sales

< SWIPE CARD is PROMPTED >

Checkcard

Enter AP Code ENTER

Enter Ref No. ENTER

VOID

< RF NUMBER is PROMPTED >

Swipe Card

< AP CODE is PROMPTED >

< TRN SEQ is PROMPTED >

Enter Trn Seq No. ENTER

Auth

Post

1. Credit Card, Check Card, Auth-Only and Post-Auth Sales:

In the event an incorrect entry has occurred, it is possible to void the entry. To do so, it isrecommended that you execute the CAT#2 Local Inquiry report and locate the original receipt so tohave all pertinent information required to successfully make the void entry.

[ Example Operation]

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

REG MGR

Page 21: MODEL UP-600 UP-700

Operations - Corrections

Page / 19Designs and specifications are subject to change without notice.05/2002

[ Example Receipt - Original ] [ Example Receipt - Voided ]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0001 9:21AM SERV.

0000010010001

aaaaaaaa***TOTALVISACHANGEVISA#5499990123456781000005010297VISA

Machine's media key text

Card Type and Expiration DateCard Account NumberApproval No.Reference No.Card and Approved AmountTip entry line

Signature Line

$15.00$ 1 5 . 0 0

08/09

$15.00TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

[ Example Report - Local Inquiry ]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0137 9:21PM

* X 1 *

000001

LOCAL INQUIRY

1 A3723190514210000203000001000021

010901 2321002 A44307100100488050303000003000024

010901 2322003 C

:

Name of Inquiry ReportTransaction Code No.

Account NumberExpiration DateApproval CodeReference No.Transaction Sales AmountGratuity

Status within the Batch A: Active (modifiable), C: Closed (not modifiable)V: Voided, X: Settled (transmitted to network)

Date (yy/mm/dd) and Time (hh:mm:ss)

10.000.00

25.000.00

aaaaaaaa***TOTALVISACHANGEVISA#5499990123456781000005010297VISA

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0001 9:21AM SERV.

0000010010001

$15.00$ 1 5 . 0 0

08/09

$15.00TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

*V O I D *

Page 22: MODEL UP-600 UP-700

Operations - Corrections

Page / 20Designs and specifications are subject to change without notice.05/2002

Item Refund Entry SBTL CHGMENU

VISA

M/C

AMEX

Select Type Media

GLU Refund entry

Customer Refund Entry

< SWIPE CARD is PROMPTED >

Checkcard

Swipe Card

2. Refund Credit and Check Card Sales:

In the event an incorrect entry has occurred, the sale may be voided to correct the entry. It ispossible to void the entry. It is recommended that you execute the CAT#2 Local Inquiry report andlocate the original receipt so to have all pertinent information required to successfully make thevoid entry.

[ Example Operation]

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

REG MGR

[ Example Receipt]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0002 9:22AM SERV.

0000010010001

aaaaaaaa***TOTALVISA-CHANGE

M/C*010373M/C

Machine's media key text

Type Card and Expiration Date

Reference No.Card and Approved Amount

Tip entry line

Signature Line

R-7.50- 7 . 5 0

-7.50$0.00

08/09

-7.50

TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.

Page 23: MODEL UP-600 UP-700

Operations - Corrections

Page / 21Designs and specifications are subject to change without notice.05/2002

< ENTER PIN is PROMPTED >

Item Refund Entry SBTL CAMENU

Debit

Select Debit Media

GLU Refund entry

Customer Refund Entry

< SWIPE CARD is PROMPTED >

Swipe Card

Enter PIN at Verifone PINpad

3. Refund Debit Sales:

In the event an incorrect entry has occurred, a refund can be performed as outlined below.

[ Example Operation]

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

REG MGR

[ Example Receipt]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0002 9:22AM SERV.

0000010010001

aaaaaaaa***TOTALDEBITCHANGE

CARD*900002DEBIT

Machine's media key text

Type Card and Expiration Date

Reference No.Card and Approved Amount

Tip entry line

Signature Line

R-7.50- 7 . 5 0

-7.50$0.00

-7.50

TIP AMOUNT _____________________T O T A L _____________________

GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)

Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.

Note: Manual Account Number entry is not allowed.

Page 24: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 22Designs and specifications are subject to change without notice.05/2002

The UP-600 and UP-700 interface provides certain commands so the contents of the Data Tranmay be printed in a format allowing reconciliation between the POS terminal and the Data Tranprior to executing the batch operations for closing the business day.

An important factor to keep in mind is which network provider is being used and the type of servicethat is being provided. The results from issuing Inquiry commands will vary depending uponwhether the service provided is Host-based or Terminal based.

1. Report Command Functions:

The following command functions are provided;

1) Local Transaction Summary

2) Local Transaction Inquiry

3) Local Status

4) Batch Status

2. Typical Support (by type service):

x = not supportedo = supported

Note: the above chart indicates the typical scenario and may not hold true for all networks.

3. Related POS Reports:

The related POS reports that may be used to verify totals are as follows;

1) Transaction (X1/Z1)2) Server/Cashier (X1/Z1)

Note: the examples in this document will use stand-alone reporting sequences.

OVERVIEW

noitcnuFdnammoC desab-tsoH desab-lanimreT

yrammuSlacoL X O

yriuqnIlacoL X O

)slatoT(sutatSlacoL O O

sutatShctaB O O

Page 25: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 23Designs and specifications are subject to change without notice.05/2002

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV1. Local Summary:

Place the SM or MGR key to the X1/Z1 mode position:

1) Select 7 CAT2) Select 1 CAT#23) Select 2 REPORT4) Select 1 LOCAL SUMMARY5) After the Local Summary report finishes printing, the menu returns to the CAT#2 Sub-menu.

1 2 3 4

[ Example Report]

DATA TRAN INQUIRY REPORT EXAMPLES

X1/Z1

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0136 9:20PM

* X 1 *

000001

LOCAL SUMMARY

1 A37231905142100000002110.002 A443071001004880500002425.003 C4427806410047970101624 A

::

Name of Inquiry ReportTransaction Code No.

Account NumberReference No.Transaction Sales Amount

Status within the Batch A: Active (modifiable), C: Closed (not modifiable)V: Voided, X: Settled (transmitted to network)

Page 26: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 24Designs and specifications are subject to change without notice.05/2002

2. Local Inquiry:

Place the SM or MGR key to the X1/Z1 mode position:

1) Select 7 CAT2) Select 1 CAT#23) Select 2 REPORT4) Select 1 LOCAL INQUIRY5) After the Local Inquiry report finishes printing, the menu returns to the CAT#2 Sub-menu.

1 2 3 4

[ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0137 9:21PM

* X 1 *

000001

LOCAL INQUIRY

1 A3723190514210000203000001000021

010901 2321002 A44307100100488050303000003000024

010901 2322003 C4427806410047970312*000001010162

::

Name of Inquiry ReportTransaction Code No.

Account NumberExpiration DateApproval CodeReference No.Transaction Sales AmountGratuity

Status within the Batch A: Active (modifiable), C: Closed (not modifiable)V: Voided, X: Settled (transmitted to network)

Date (yy/mm/dd) and Time (hh:mm:ss)

10.000.00

25.000.00

Page 27: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 25Designs and specifications are subject to change without notice.05/2002

3. Local Totals:

Place the SM or MGR key to the X1/Z1 mode position:

1) Select 7 CAT2) Select 1 CAT#23) Select 2 REPORT4) Select 1 LOCAL TOTAL5) After the Local Total report finishes printing, the menu returns to the CAT#2 Sub-menu.

1 2 3 4

[ Example Report][ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0138 9:22PM

* X 1 *

000001

LOCAL TOTAL

LOCAL TOTAL REPORTAMEX

VISA

M/C

DISCOVER

P/L

DCLB

JCB

DEBIT

TOTAL

Name of Inquiry Report

Name/Type of Card (based on PAN-code)

Transaction Sales AmountQty totalizer

Total of all Transaction Sales AmountsTotal Qty

10.001

26.073

0.000

0.000

0.000

0.000

0.000

41.072

77.146

Page 28: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 26Designs and specifications are subject to change without notice.05/2002

4. Batch Status:

Place the SM or MGR key to the X1/Z1 mode position:

1) Select 7 CAT2) Select 1 CAT#23) Select 2 REPORT4) Select 4 BATCH STATUS5) After the Batch Status finishes printing, the menu returns to the CAT#2 Sub-menu.

1 2 3 4

[ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0139 9:23PM

* X 1 *

000001

BATCH STATUS

OPEN1

Name of Inquiry ReportStatus of BatchBatch No.Gross Qty TotalizerNet Qty Totalizer (within the Data Tran)Total Sales (within the Data Tran)

66

77.140

0.00

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0140 9:24PM

* X 1 *

000001

BATCH STATUS

CLOSED1

Name of Inquiry ReportStatus of BatchBatch No.Gross Qty TotalizerNet Qty Totalizer (within the Data Tran)Total Sales (within the Data Tran)Net Qty Totalizer (settled to the Network)Total Sales (settled to the Network)

66

77.146

77.14

Page 29: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 27Designs and specifications are subject to change without notice.05/2002

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV1. Transaction:

Place the SM or MGR key to the X1/Z1 mode position:

1) Select 1 READING2) Select 3 TRANSACTION3) After the report is done printing, the POS will return to the X1 sub-menu.4) To exit, depress the [CANCEL] key to return to the X1/Z1 menu.

1

2

RELATED POS REPORT EXAMPLES

X1/Z1

[ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0141 9:26PM

#0130 * X 1 *

000001

TRANSACTION

TR

(-1):

ST(-) TL%1

:ST % TLGDISC%1

:GDISC% TL

N E T 1

TAX1 ST::

NET3WASTE TL

CASHDEBITCASH TL

:VISAVISA-M/CM/C-

:CHR TLCHECK

:CHECK TLCA+CH ID****CID

:TIP PAIDCH TIP

Report Name

Training GT

Discounts & Markdowns

Net1 Sales Total

Net3 Sales Total

Total Cash Sales

Total Charge Sales

Total Check SalesCash & ChargeCash in Drawer

Total Charge Tips

$00000000000.00

$0.00

$0.00$0.00

$0.00$0.00

$0.00

$369.30

$7.00

$359.79$0.00

$137.28$41.07

$178.35

$163.44-35.00$25.00

1$169.44$12.00

$12.00$190.35$178.35

$0.00$15.00

0Q

0Q0Q

0Q0Q

0Q

0Q

13Q4Q

17Q

11Q2Q1Q

16Q2Q

2Q

0Q4Q

Page 30: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 28Designs and specifications are subject to change without notice.05/2002

2. Server Report:

Place the SM or MGR key to the X1/Z1 mode position:

1) Select 1 READING2) Select 04 SERVER3) When the report is done printing, the POS will return to the X1 sub-menu.4) To exit, depress the [CANCEL] key to return to the X1/Z1 menu.

1

2

[ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0142 9:27PM

#0141 * X 1 *

000001

IND. SERVER

SRV# 0 0 0 1N E T 1V.CP UPCCA TIPCH TIPTIP PAID

:N E T 3

:CASHDEBIT

:VISAVISA-M/CM/C-

:CHECK

:CA+CH ID****CID

:GROUP1GROUP2GROUP3GROUP4GROUP5GROUP6GROUP7GROUP8GROUP9

Report Name

Server Code & NameNet1 Sales TotalizerUPC Coupons (NSC-5)Cash TipsCharge TipsTip Paid

Net3 Sales Totalizer

Total Cash SalesDebit Cash Sales

Charge Sales

Check Sales Totalizer

Cash & ChargeCash in Drawer

Server Group Totalizers

SERV.001$369.30

$0.00$0.00

$15.00$0.00

$359.79

$137.28$41.07

$163.44-35.00$25.00

$12.00

$190.35$178.35

$0.00$0.00$0.00$0.00$0.00$0.00$0.00$0.00$0.00

0Q0Q4Q0Q

13Q4Q

11Q2Q1Q

2Q

0Q0Q0Q0Q0Q0Q0Q0Q0Q

Page 31: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 29Designs and specifications are subject to change without notice.05/2002

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

The UP-600 and UP-700 supports certain batch commands that will assist you in managing thePOS terminal and the Data Tran in daily operations for closing the business day.

The following command functions are provided:

1) Open Batch

2) Close Batch

3) Clear Batch

4) Change Batch

BATCH COMMAND EXECUTION

X1/Z1

Page 32: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 30Designs and specifications are subject to change without notice.05/2002

1. Open Batch:

Place the SM or MGR key to the X1/Z1 position1) Select 7 CAT2) Select 1 CAT#23) Select 1 BATCH EXECUTE4) Select 1 OPEN BATCH5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.6) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.

1 2 3 4Note: If the Batch is already open then the message "BATCH ALREADY OPENED" will be printed.

[ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0145 9:30PM

* X 1 *

000001

OPEN BATCH #2 Name of Inquiry Report and Batch No.

Page 33: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 31Designs and specifications are subject to change without notice.05/2002

2. Close Batch:

Place the SM or MGR key to the X1/Z1 position1) Select 7 CAT2) Select 1 CAT#23) Select 1 BATCH EXECUTE4) Select 2 CLOSE BATCH5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.6) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.

1 2 3 4Note: If the Batch is already closed then the message "BATCH ALREADY CLOSED" will be printed.

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

X1/Z1

[ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0146 9:31PM

* X 1 *

000001

CLOSE BATCH

C 112345678

Name of Inquiry Report and Batch No. (when applicable)Status of Batch closing ("C" means successful)Total Sales Amount and No. of TransactionsBatch No.Network "Calling Code"

24.00 7

Page 34: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 32Designs and specifications are subject to change without notice.05/2002

3. Clear Batch:

Place the SM or MGR key to the X1/Z1 position1) Select 7 CAT2) Select 1 CAT#23) Select 1 BATCH EXECUTE4) Select 3 CLEAR BATCH5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.6) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.

1 2 3 4Note: The above key entry will delete any resident totals in the Data Tran. This command is only used in case

of unresolved problems with Batch Closings.

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV

X1/Z1

[ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0147 9:32PM

* X 1 *

000001

CLEAR BATCH Name of Inquiry Report

Page 35: MODEL UP-600 UP-700

Reports/Batch Commands

Page / 33Designs and specifications are subject to change without notice.05/2002

X2/Z2

X1/Z1MGR

REGOP,X/Z

PGM1

OFF

PGM2

(SRV)

(SRV')

OP

SM

MA

SRV4. Change Batch:

Place the SM or MGR key to the X1/Z1 position1) Select 7 CAT2) Select 1 CAT#23) Select 1 BATCH EXECUTE4) Select 4 CHANGE BATCH5) Enter the instructed Batch No. (4 dig. max) followed by depression of the [ENTER] key.6) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.7) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.

1 2 3 4

Note: The above operation is usually used in the event a replacement Data Tran is installed or as the result of aNetwork request. Please do not initiate this command unless advised to do so.

X1/Z1

5

[ Example Report]

YOUR RECEIPTTHANK YOU

0 9 / 0 1 / 2 0 0 1#0148 9:33PM

* X 1 *

000001

CHANGE BATCH

CHANGE BATCH

Name of Inquiry Report

New Batch No.0008

Page 36: MODEL UP-600 UP-700

Appendix

Appendix / 1Designs and specifications are subject to change without notice.

The following table cross-references the POS functions to the Data Tran command functions:

DATA TRAN COMMAND CROSS REFERENCE TABLE

yrogetaC noitcnuFRCE dnammoCnarTataD stnemmoC

puteS

nIlaiD HU&TA,1FU&TA

."edomSTFfotuo/nisehctiwS"tuOlaiD 69PU&TA,HU&TA,1FU&TA

ezilaitinI ,1TU&TA,0TU&TA,1C&TA,1FU&TA69PU&TA,89PU&TA

snoitarepO

tiderC 4MU&TA

detaluclacsitnuomahtuA"niteserp%TNUOMAgnisu

."gnittes2#TAC

kcehC 2MU&TA

tibeD 3VU&TA,1SU&TA,4MU&TA

htuA 1MU&TA

htuAtsoP 31MU&TA

snoitcerroC

tiderCDIOV 9MU&TA,8IU&TA,6IU&TA

tiderCdnufeR 8MU&TA

tibeDdnufeR 3VU&TA,1SU&TA,8MU&TA

spiT piTtidE 91MU&TA elifULGdesolCehtevahtsum

stropeR

yrammuSlacoL 5IU&TA

roirpstroperesehtekatdluohS"."hctabehtgnisolcretfadnaot

yriuqnIlacoL 8IU&TA

latoTlacoL 7IU&TA

sutatShctaB 9IU&TA

noitucexEhctaB

hctaBnepO 1BU&TA

yaDgnidnEdnagninnigeB"esehtedulcnidluohsserudecorp

."sboj

hctaBesolC 3BU&TA

hctaBraelC 6BU&TA

hctaBegnahC 7BU&TA

Page 37: MODEL UP-600 UP-700

Appendix

Appendix / 2Designs and specifications are subject to change without notice.

The following table summarizes the quick set up procedure for the UP-600 and UP-700. Itassumes that the Data Tran has been received with the merchant parameters loaded or that theData Tran has been loaded with Data Cap's ISDN (NDC) simulator program.

QUICK SET UP

RCEedoM .oN noitcA teserPdetaleR

ffO1 ).cte,MAR/MOR(snoitpOllallatsnI

2 ).cte,narTataD.e.i(slarehpirePllatcennoC

VRS

3 teseRretsaMdlohdnasserpeD,'VRSotyekVRSyekehtnrut,yekdeef]LANRUOJ[eht

.VRSot'VRSmorf

4 .gifnoCeciveDteS 51,.GIFNOCECIVED10,GNITTES2DAPNIP61,2#TAC

5 steserPmetsySteS ,STESERPMETSYS20,GNITTES2129#BOJ,819#BOJ,619#BOJ

6 tuoyaLyeKeerFteS,YEKEERF60,GNITTES2

,421~701,160,950,850#CNUF271dna361~161

7 yromemetacollA 93#PUORGELIF,GNITTES2

2MGP

8 steserp2#TACteS ,2#TESERPTAC2,GNITTESTAC51TESERP4

9 steserpdapNIPteS DAPNIP3,GNITTESTAC51

01 steserpyeKaideMteS 20,HSAC10,AIDEM50,GNITTES2EGRAHC30,KCEHC

11 narTataDezilaitinI ,2#TESERPTAC2,GNITTESTAC51EZILAITINI1

Page 38: MODEL UP-600 UP-700

COPYRIGHT© 2001 BY SHARP ELECTRONICS CORPORATIONAll rights reserved.Printed in U.S.A.

No part of this publication may be reproduced,stored in a retrieval system, or transmitted.

In any form or by any means,electronic, mechanical, photocopying, recording, or otherwise,

without prior written permission of the publisher.