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Dealer Knowledge Book
MODEL UP-600 & UP-700
Category
Overview ....................................................................................................................Operations - Sales Entries
- Types of Sales Entries ........................................................................................EFT Finalization Entries - Credit and Check Card Sales ..........................................................................
- Check Sales ........................................................................................................ - Debit Sales ..........................................................................................................
- Auth-Only Sales ..................................................................................................- Post-Auth Sales ...................................................................................................- Edit Tip Entry ........................................................................................................
Correction Entries- Void Credit Card, Check Card, Auth-Only and Post-Auth Sales ..................
- Refund Credit ...................................................................................................... - Refund Debit .......................................................................................................Reporting and Batch Execution - Overview .............................................................................................................. - Data Tran Related Reports ................................................................................ - POS Related Reports .........................................................................................
- Batch Commands Supported ............................................................................Appendix ....................................................................................................................
ContentsPg.
1
2
101213141516
182021
22232729
1.2.
3.
4.
5.
6.
Notice:
The Data Tran software and/or documentation referred to in this manual are furnished under license by Datacap Systems,Inc. and may only be used or copied in accordance with the terms of such license.
Except as permitted by such license, no part of the software or documentation may be reproduced, stored in a retrievalsystem, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the priorwritten permission of Datacap Systems Inc.
Designs and specifications are subject to change without notice.
Credit Card Operations Guidefor ROM Version 1.E
Introduction
preface / iDesigns and specifications are subject to change without notice.
Data Tran, Data Tran 162SL and Data Tran 162ML are trademarks of Datacap Systems, Inc.. VeriFone,the VeriFone logo, and PINpad 1000 are either trademarks or registered trademarks ofVeriFone. All other trademarks and registered marks are the property of their respective holders.
NOTICE TO USERS
TRADEMARKS
This manual is intended to assist authorized Sharp dealers, with learning and understanding how toinstall and provide support in the utilization of the UP-600 and UP-700 credit card authorization anddebit sale interfaces utilizing Data Cap's Data Tran 162SL, ML products and their Peripheral DeviceControllers, incorporating the Verifone 1000 PINpad. This assumes that you are familiar with thegeneral programming concepts of the UP-600 and UP-700. Please read this introductory sectioncarefully as it will provide helpful hints and recommendations that will make your time more efficient andproduce time saving results. This manual is not intended for end user customers of authorized Sharpdealers. Datacap is solely responsible for the Data Tran product and its documentation. Anyinformation in this manual is subject to any instructions or information in Datacap's documentation.
Operations - Sales Entries
Page / 1Designs and specifications are subject to change without notice.05/2002
The UP-600 and UP-700 allows many types of sales entries that may be settled using a media keywhich may be preset to initiate requests for approval through the Data Tran equipment. When installed,the POS terminal may communicate in one of two modes. For stand-alone applications,communications are standard while the In Line system supports the FTS mode (Multi-Tran) which willenable the Data Tran to keep the telephone line open while processing requests for multipletransactions. This feature will shorten the response time considerably.
An important factor to keep in mind is which network provider is being used and the type of service thatis being provided. The results from issuing Inquiry commands will vary depending upon whether theservice provided is Host-based or Terminal based.
OVERVIEW
Operations - Sales Entries
Page / 2Designs and specifications are subject to change without notice.05/2002
There are three basic sales operations in REG-mode which may or may not be settled by the EFTFinalization method outlined in the next section. They are 1-Normal, 2-Guest Check and 3-CustomerSales entries and are shown in the chart below.
1. TYPES OF SALES ENTRIES
SBTL Amount Tender Cash MediaItem Entry
Ch-Tip Entry Charge Media
Check Media
1 1
When a [CH TIP] 1 entry exists, the sale must be finalized to the Charge media key. (the amount ofthe tip is the minimum).
ex: Item entry = $10.00CH-Tip entry = $ 2.00
*** Then a minimum of $2.00 must be finalization through the Charge media key.
1. Normal Sales Entry
Normal sales entries are item sales entries with immediate finalization through the media keys.
Note: For further details on making sales entries, please refer to the machine's INSTRUCTION manual.
[ Example Operation]
TRAHCYRTNESELAS007-PU/006-PU
NOITACIFISSALC EPYT noitazilaniFfoepyT
seirtnEselaS
selaSlamroN tnemyaPelgniS
redneTtilpS
selaSkcehCtseuGsdohteM2 :
.oNelbaT-1etareneG.oNotuA-2
srevoCtuohtiwrohtiwderetneebyaM*
tnemyaPelgniS
tilpSlliB
tnemyaPlaudividnI
selaSremotsuC yraropmetrofdesusi1HCnoitazilanif
tsopotdesusinoitcnufARepyttnemyap
Operations - Sales Entries
Page / 3Designs and specifications are subject to change without notice.05/2002
Cash Media
Code
Charge Media
Check Media
1
2
NC Item entry
Auto GenerateCovers Seat #
Code GLU
SRVC
FINAL
Ind. Pay Seat #
2
Reorder
2. Guest Check Entry Overview
Guest Check type of entries may be performed using 2 basic entry types which may be determinedby the restaurants' operations. These are "Normal" entries and entries by "Seat #". The type of entrywill determine how to finalize the sales transaction.
1) Normal Entry
When this type entry is required, then media finalization becomes single payment or multiplepayment through the "Bill Separation" function.
2) Seat # Entry
When Seat # entry is required, then finalization becomes single payment or multiple paymentthrough the "Individual Payment" function.
[ Example Operation]
The entry of [Covers] 1 exists and may or may not include the [Seat#] entry and may be finalizedusing "single payment" or the [Bill Separate] function when a single check is to be paid by multiplepatrons.
When the [Seat#] entry 2 exists, the sale may be finalized using "single payment" or the [IndividualPayment] function when a single check is to be paid by multiple patrons.
*** In the above cases, it is possible to utilize the [EDIT TIP] for Charge Tips when the "Tip" has not been entered, theClosed Check File exists, and the sale has been finalized through the "Charge media" which has been programmedto "Retain" the check.
Operations - Sales Entries
Page / 4Designs and specifications are subject to change without notice.05/2002
Cash Media
OriginalCode
Charge Media
Check Media
1
2 SRVC
FINAL
3
B.S.
B.S.
NewCode
B.S.
NC
GLU
Terminates operation
Terminates operation
SelectItem Select Qty ENTER
B.S. Terminates operation
GLU
When the Auto Generate System is used
3. Guest Check Entry with Bill Separation
When an order for a group of patrons has been entered using the guest check function, it is possibleto "split" the items from the original guest check to separate checks before or during paymentoperations.
[ Example Operation]
The entry of [B.S.] 1 immediately follows the first depression of the [GLU] key, the Bill Separationfunction is terminated without change to the Guest Check.
When item separation to the new guest check is followed by depression of the [Service] or [Final]key 2, reorder and media payment is possible.
When item separtion to the new check is followed by media payment 3, the "CH-Tip entry" may beentered using the [Edit Tip] function.
*** In the above cases, it is possible to utilize the [EDIT TIP] for Charge Tips when the "Tip" has not been entered, theClosed Check File exists, and the sale has been finalized through the "Charge media" which has been programmedto "Retain" the check.
Operations - Sales Entries
Page / 5Designs and specifications are subject to change without notice.05/2002
4. Guest Check Entry with Individual Payment
When an order for a group of patrons has been initially entered using the "Seat #" function within aguest check, it is possible to "split" the items from the original guest check to separate paymentsduring payment operations.
[ Example Operation]
At the recall entry of the GLU code 1 the last "Seat #'s" order is displayed. Using the [Page UP]function, you may scroll to the beginning of the check if required.
When the [Individual Payment] is followed by depression of the [Service] or [Final] key 2, reorderand media payment is possible.
*** In the above cases, it is possible to utilize the [EDIT TIP] for Charge Tips when the "Tip" has not been entered, theClosed Check File exists, and the sale has been finalized through the "Charge media" which has been programmedto "Retain" the check.
Cash Media
Code
Charge Media
Check Media
1
2
SRVC
FINAL
3
Enter Seat#
Ind. PayTable#GLU
Reorder/Payment
Operations - Sales Entries
Page / 6Designs and specifications are subject to change without notice.05/2002
5. Customer Sales Entry
Customer Sales type of entries may be performed and EFT payments accepted once a balance hasbeen created for the account..
[ Example Operation]
Cash Media
Preset Code
Charge Media
Check Media
1
2
NewCode
Learning Function
Item Entry CH1
RA
CustMCR Card
BarCode
ManualEntry
Amount Tender
Temporary Finalization
The entry of a new customer code 1 will immediately prompt the operator to fill in the name andaddress if the system has been preset to allow the entry in REG mode.
Media payments accepted for Customer Sales entries must be input through use of the [RA]function key 2.
Operations - Sales Entries
Page / 7Designs and specifications are subject to change without notice.05/2002
2. EFT FINALIZATION ENTRIES
1. GeneralOverview
Finalization of sales entries which require "Electronics Funds Transfer" (EFT) may be accomplishedusing one of the following methods outlined in the chart below.
TRAHCNOITAZILANIFSELAS007-PU/006-PU
SELASEPYT NOITAZILANIFEPYT
epyTyrtnEdraCtiderC draCkcehC kcehC )NIP/w(tibeD tsoP/htuA
htuApiTtidE
selaSlamroN O O O O X X
)ULG(kcehCtseuG O O O O O O
selaSremotsuC O O O O X X
oN=X,seY=O
2. Edit Tips
The [Edit Tip] function is designed to be used for entering "CH-Tips" after the patron has indicatedthe tip amount while the patron is signing the restaurant's copy of the approval draft.
Because the UP-600/UP-700 terminal provides 2 types of number generation systems (Auto &Table#) for opening the guest check, a unique "Bill No." is generated at the time of media paymentand is stored into the "Closed Check" file for future reference when "Tip" entries are made using the[Edit Tip] function.
3. Guest Check Payments
Based on the system setup, guest checks may be settled either by a single payment or 2-types ofmultiple payment methods. 1 - Single payment; where the original guest check is paid by a singleperson, 2 - the guest check may be split into multiple checks or if the [Seat#] function was usedupon initial entry, the guest check may be paid by each seat individually.
Operations - Sales Entries
Page / 8Designs and specifications are subject to change without notice.05/2002
[ Example Payment Operation - Bill Separate]
If it is necessary to provide multiple payments of a single guest check, then the [B.S.] function isrecommended. Please note that it is also recommended that the [CH-TIP] entry is performed usingthe [EDIT TIP] function after the a Guest Check has been stored in the Closed Check file.
GLU( GLU codeTable #)
< ENTER. ORG# is prompted >
< ENTER. RCV# is prompted>
GLUxxxx
SBTL
( Amount Tender)
B.S.1
2
3
4
5
6
"Select the items to be separatedusing the cursor and depressing the
[ENTER] key for each item"
*** Repeat Steps 3 through 6 for each Seat # within the order
to review the separated items
VISA
"After Approval, the system returnsto the Open Guest Check -
ENT.RCV# prompt"
B.S. to finalize the operation
Operations - Sales Entries
Page / 9Designs and specifications are subject to change without notice.05/2002
[ Example Payment Operation - Individual Payment]
If a Guest Check is opened and the orginal order is entered using the [Seat #] function, at the time ofsettlement, the media payment operation would be as follows:
IND.PAY
( Guest Check/Table #)
< the last Seat order is displayed >
< ENTER SEAT# is prompted>
ENTER1 for Seat #1
SBTL
VISA( Amount Tender)
"After Approval, the system returnsto the Open Guest Check"
GLU
1
2
3
4
5
"the Seat #1 order is displayedseparately"
*** Repeat Steps 1 through 5 for each Seat # within the order
Operations - Sales Entries
Page / 10Designs and specifications are subject to change without notice.05/2002
Item Entry SBTL CHGMENU
VISA
M/C
AMEX
Select Type Media
GLU entry
Customer Sales
< SWIPE CARD is PROMPTED >
Card Swipe Method
Checkcard
Swipe Card
1. Credit and Check Card Sales (REG mode):
There are three basic operations in REG-mode which may include settlement via credit and checkcards. They are 1-Normal, 2-Guest Check and 3-Customer Charge Sales.
Note: For further details on making sales entries, please refer to the machine's INSTRUCTION manual.
[ Example Operation]
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
REG
[ Example Receipt]
Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0001 9:21AM SERV.
0000010010001
aaaaaaaa***TOTALVISACHANGEVISA#5499990123456781000005010297VISA
Machine's media key text
Card Type and Expiration DateCard Account NumberApproval No.Reference No.Card and Approved AmountTip entry line
Signature Line
$15.00$ 1 5 . 0 0
08/09
$15.00TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
Operations - Sales Entries
Page / 11Designs and specifications are subject to change without notice.05/2002
Item Entry SBTL CHGMENU
VISA
M/C
AMEX
Select Type Media
GLU entry
Customer Sales
< SWIPE CARD is PROMPTED >
Manual Entry Method
Checkcard
Enter Account No. ENTER
Enter Exp. Date ENTER
< Credit and Check Card Sales (cont) >
In the event the magnetic stripe cannot be read, the UP-600 and UP-700 allow manual input of thecard holder's account number and expiration date.
[ Example Operation] REG
[ Example Receipt]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0001 9:21AM SERV.
0000010010001
aaaaaaaa***TOTALVISACHANGECARD#5499990123456781000005010297VISA
Machine's media key text
Generic term "CARD" and Expiration DateCard Account NumberApproval No.Reference No.Card and Approved AmountTip entry line
Signature Line
$15.00$ 1 5 . 0 0
08/09
$15.00TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
Operations - Sales Entries
Page / 12Designs and specifications are subject to change without notice.05/2002
Item Entry SBTL CHKMENU
Check1-5
Select CHK Media
GLU entry
Customer Sales
< AMOUNT is PROMPTED >
Enter Check Amount ENTER
Enter License # ENTER
Enter DOB
Enter State Code
ENTER
ENTER
2. Traditional Checks:
The UP-600 and UP-700 allows for electronic settlement of written Checks with manual data entry.The manual data entry associated with Check tender is shown below.
[ Example Operation]
REG
[ Example Receipt]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0002 9:22AM SERV.
0000010010001
aaaaaaaa***TOTALCHECKCHANGE
#P66677744885592000002
CHECK
Machine's media key text
Driver's License No.Approval No.
$10.00$ 1 0 . 0 0
$10.00$0.00
$10.00
Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.
Note: The State Codes are issued by the Check processing network.
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
Operations - Sales Entries
Page / 13Designs and specifications are subject to change without notice.05/2002
< ENTER PIN is PROMPTED >
Item Entry SBTL CAMENU
Debit
Select Debit Media
GLU entry
Customer Sales < SWIPE CARD is PROMPTED >
Swipe Card
Enter PIN at Verifone PINpad
Enter Amount ENTER
3. Debit Sales:
The UP-600 and UP-700 allows for transaction settlement from debit-type cards that also requirethe entry of the patron's PIN data.
[ Example Operation]
Note: Manual Account Number entry is not allowed.
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
REG
Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.
[ Example Receipt]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0003 9:23AM SERV.
0000010010001
aaaaaaaa***TOTALDEBITCHANGE
CARD#************6781*900002DEBIT
Machine's media key text
Generic text "CARD"Partial Card Account No.
Approval No.
$5.00$ 5 . 0 0
$5.00$0.00
$5.00
TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
Operations - Sales Entries
Page / 14Designs and specifications are subject to change without notice.05/2002
Item Entry SBTL CHGMENU
AUTH
Select Auth-Only
GLU entry
Customer Sales
< SWIPE CARD is PROMPTED >
Swipe Card
4. Auth Only Sales:
The UP-600 and UP-700 allows support for Authorization only requests which may be usedadvances will be made against a credit card (i.e. bar tab, etc).
[ Example Operation]
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
REG
Note: When performing Auth only transactions, a Post-Auth entry must also be performed in order for the batch tosettle properly.
[ Example Receipt]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0004 9:24AM SERV.
0000010010001
Machine's media key text
Type Card and Expiration DateCard Account NumberApproval No.Reference No.Authorized AmountTip entry line
Signature Line
TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
Note: keep the receipt for obtaining the Approval Code for making the POST-AUTH transaction.
ADVANCE***TOTALAUTHCHANGEM/C#5499990123456781000010010354AUTH
$15.00$ 1 5 . 0 0
$0.00
08/09
$15.00
Operations - Sales Entries
Page / 15Designs and specifications are subject to change without notice.05/2002
Item Entry SBTL CHGMENU
POST
Select POST-AUTH
GLU entry
Customer Sales
< SWIPE CARD is PROMPTED >
Swipe Card
Enter A/P Code ENTER
5. Post-Auth Sales:
The Post-Auth Sales may only be entered against a sale that has been previously finalized throughthe "Auth-only" process. The Post-Auth allows the Auth-only sales transaction to clear during thebatch process at the end-of-day.
[ Example Operation]
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
REG
[ Example Receipt]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0005 9:25AM SERV.
0000010010001
Machine's media key text
Type Card and Expiration DateCard Account NumberApproval No.Reference No.Card and Approved AmountTip entry line
Signature LinePromissory Statement
TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
aaaaaaaa***TOTALPOSTCHANGEM/C#5499990123456781000010010355POST
$15.00$ 1 5 . 0 0
08/09
$15.00
Note: the A/P code is obtained from the AUTH only receipt
Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.
Operations - Sales Entries
Page / 16Designs and specifications are subject to change without notice.05/2002
EDITTIP < BILL NO. and TIP Amount are PROMPTED >
Enter BILL No.
ENTEREnter REF. No.
< REF No. is PROMPTED >
ENTER
<ARE YOU SURE? is PROMPTED >
ENTER
6. Edit Tips:
When using the Guest Check tracking function of the UP-600 and UP-700, it is possible to make Tipentries after the BILL has been settled with a Credit Card and the patron has indicated the TipAmount on the receipt.
[ Example Operation]
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
REG
[ Example Receipt]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0006 9:26AM SERV.
0000010010001
Original Table No.Charge Tip Label Text and AmountCard Account Number
Card and Approved Amount
CH TIP#5499990123456781
VISA
T B L # 7$10.00
$10.00
Note: the Reference No. is obtained from the original Receipt.
Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.
Operations - Corrections
Page / 17Designs and specifications are subject to change without notice.05/2002
TRAHCNOITAZILANIFSELAS007-PU/006-PU
SELASEPYT NOITCERROCEPYT
epyTnoitazilaniF DIOVtceriD dioVtsaP dioVrgM dnufeR
draCtiderC X X O O
draCkcehC X X O O
kcehC X X O 0
)NIP/w(tibeD X X X O
htuAtsoP/htuA X X O X
oN=X,seY=O
CORRECTION ENTRIES
In order to provide the operator with the functions necessary to correct or adjust overrings and invalidentries, it is important to understand which correction type functions are permitted as indicated in thechart below.
Operations - Corrections
Page / 18Designs and specifications are subject to change without notice.05/2002
Item Entry SBTL CHGMENU
VISA
M/C
AMEX
Select Type Media
GLU entry
Customer Sales
< SWIPE CARD is PROMPTED >
Checkcard
Enter AP Code ENTER
Enter Ref No. ENTER
VOID
< RF NUMBER is PROMPTED >
Swipe Card
< AP CODE is PROMPTED >
< TRN SEQ is PROMPTED >
Enter Trn Seq No. ENTER
Auth
Post
1. Credit Card, Check Card, Auth-Only and Post-Auth Sales:
In the event an incorrect entry has occurred, it is possible to void the entry. To do so, it isrecommended that you execute the CAT#2 Local Inquiry report and locate the original receipt so tohave all pertinent information required to successfully make the void entry.
[ Example Operation]
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
REG MGR
Operations - Corrections
Page / 19Designs and specifications are subject to change without notice.05/2002
[ Example Receipt - Original ] [ Example Receipt - Voided ]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0001 9:21AM SERV.
0000010010001
aaaaaaaa***TOTALVISACHANGEVISA#5499990123456781000005010297VISA
Machine's media key text
Card Type and Expiration DateCard Account NumberApproval No.Reference No.Card and Approved AmountTip entry line
Signature Line
$15.00$ 1 5 . 0 0
08/09
$15.00TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
[ Example Report - Local Inquiry ]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0137 9:21PM
* X 1 *
000001
LOCAL INQUIRY
1 A3723190514210000203000001000021
010901 2321002 A44307100100488050303000003000024
010901 2322003 C
:
Name of Inquiry ReportTransaction Code No.
Account NumberExpiration DateApproval CodeReference No.Transaction Sales AmountGratuity
Status within the Batch A: Active (modifiable), C: Closed (not modifiable)V: Voided, X: Settled (transmitted to network)
Date (yy/mm/dd) and Time (hh:mm:ss)
10.000.00
25.000.00
aaaaaaaa***TOTALVISACHANGEVISA#5499990123456781000005010297VISA
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0001 9:21AM SERV.
0000010010001
$15.00$ 1 5 . 0 0
08/09
$15.00TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
*V O I D *
Operations - Corrections
Page / 20Designs and specifications are subject to change without notice.05/2002
Item Refund Entry SBTL CHGMENU
VISA
M/C
AMEX
Select Type Media
GLU Refund entry
Customer Refund Entry
< SWIPE CARD is PROMPTED >
Checkcard
Swipe Card
2. Refund Credit and Check Card Sales:
In the event an incorrect entry has occurred, the sale may be voided to correct the entry. It ispossible to void the entry. It is recommended that you execute the CAT#2 Local Inquiry report andlocate the original receipt so to have all pertinent information required to successfully make thevoid entry.
[ Example Operation]
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
REG MGR
[ Example Receipt]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0002 9:22AM SERV.
0000010010001
aaaaaaaa***TOTALVISA-CHANGE
M/C*010373M/C
Machine's media key text
Type Card and Expiration Date
Reference No.Card and Approved Amount
Tip entry line
Signature Line
R-7.50- 7 . 5 0
-7.50$0.00
08/09
-7.50
TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.
Operations - Corrections
Page / 21Designs and specifications are subject to change without notice.05/2002
< ENTER PIN is PROMPTED >
Item Refund Entry SBTL CAMENU
Debit
Select Debit Media
GLU Refund entry
Customer Refund Entry
< SWIPE CARD is PROMPTED >
Swipe Card
Enter PIN at Verifone PINpad
3. Refund Debit Sales:
In the event an incorrect entry has occurred, a refund can be performed as outlined below.
[ Example Operation]
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
REG MGR
[ Example Receipt]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0002 9:22AM SERV.
0000010010001
aaaaaaaa***TOTALDEBITCHANGE
CARD*900002DEBIT
Machine's media key text
Type Card and Expiration Date
Reference No.Card and Approved Amount
Tip entry line
Signature Line
R-7.50- 7 . 5 0
-7.50$0.00
-7.50
TIP AMOUNT _____________________T O T A L _____________________
GUEST SIGNATUREX _________________________________I AGREE TO PAY ABOVETOTAL AMOUNT ACCORDINGTO CARD ISSUER AGREEMENT(MERCHANT AGREEMENT IFCREDIT VOUCHER)
Note: A duplicate receipt may be issued by depressing the [RCPT] key or through the media key presets.
Note: Manual Account Number entry is not allowed.
Reports/Batch Commands
Page / 22Designs and specifications are subject to change without notice.05/2002
The UP-600 and UP-700 interface provides certain commands so the contents of the Data Tranmay be printed in a format allowing reconciliation between the POS terminal and the Data Tranprior to executing the batch operations for closing the business day.
An important factor to keep in mind is which network provider is being used and the type of servicethat is being provided. The results from issuing Inquiry commands will vary depending uponwhether the service provided is Host-based or Terminal based.
1. Report Command Functions:
The following command functions are provided;
1) Local Transaction Summary
2) Local Transaction Inquiry
3) Local Status
4) Batch Status
2. Typical Support (by type service):
x = not supportedo = supported
Note: the above chart indicates the typical scenario and may not hold true for all networks.
3. Related POS Reports:
The related POS reports that may be used to verify totals are as follows;
1) Transaction (X1/Z1)2) Server/Cashier (X1/Z1)
Note: the examples in this document will use stand-alone reporting sequences.
OVERVIEW
noitcnuFdnammoC desab-tsoH desab-lanimreT
yrammuSlacoL X O
yriuqnIlacoL X O
)slatoT(sutatSlacoL O O
sutatShctaB O O
Reports/Batch Commands
Page / 23Designs and specifications are subject to change without notice.05/2002
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV1. Local Summary:
Place the SM or MGR key to the X1/Z1 mode position:
1) Select 7 CAT2) Select 1 CAT#23) Select 2 REPORT4) Select 1 LOCAL SUMMARY5) After the Local Summary report finishes printing, the menu returns to the CAT#2 Sub-menu.
1 2 3 4
[ Example Report]
DATA TRAN INQUIRY REPORT EXAMPLES
X1/Z1
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0136 9:20PM
* X 1 *
000001
LOCAL SUMMARY
1 A37231905142100000002110.002 A443071001004880500002425.003 C4427806410047970101624 A
::
Name of Inquiry ReportTransaction Code No.
Account NumberReference No.Transaction Sales Amount
Status within the Batch A: Active (modifiable), C: Closed (not modifiable)V: Voided, X: Settled (transmitted to network)
Reports/Batch Commands
Page / 24Designs and specifications are subject to change without notice.05/2002
2. Local Inquiry:
Place the SM or MGR key to the X1/Z1 mode position:
1) Select 7 CAT2) Select 1 CAT#23) Select 2 REPORT4) Select 1 LOCAL INQUIRY5) After the Local Inquiry report finishes printing, the menu returns to the CAT#2 Sub-menu.
1 2 3 4
[ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0137 9:21PM
* X 1 *
000001
LOCAL INQUIRY
1 A3723190514210000203000001000021
010901 2321002 A44307100100488050303000003000024
010901 2322003 C4427806410047970312*000001010162
::
Name of Inquiry ReportTransaction Code No.
Account NumberExpiration DateApproval CodeReference No.Transaction Sales AmountGratuity
Status within the Batch A: Active (modifiable), C: Closed (not modifiable)V: Voided, X: Settled (transmitted to network)
Date (yy/mm/dd) and Time (hh:mm:ss)
10.000.00
25.000.00
Reports/Batch Commands
Page / 25Designs and specifications are subject to change without notice.05/2002
3. Local Totals:
Place the SM or MGR key to the X1/Z1 mode position:
1) Select 7 CAT2) Select 1 CAT#23) Select 2 REPORT4) Select 1 LOCAL TOTAL5) After the Local Total report finishes printing, the menu returns to the CAT#2 Sub-menu.
1 2 3 4
[ Example Report][ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0138 9:22PM
* X 1 *
000001
LOCAL TOTAL
LOCAL TOTAL REPORTAMEX
VISA
M/C
DISCOVER
P/L
DCLB
JCB
DEBIT
TOTAL
Name of Inquiry Report
Name/Type of Card (based on PAN-code)
Transaction Sales AmountQty totalizer
Total of all Transaction Sales AmountsTotal Qty
10.001
26.073
0.000
0.000
0.000
0.000
0.000
41.072
77.146
Reports/Batch Commands
Page / 26Designs and specifications are subject to change without notice.05/2002
4. Batch Status:
Place the SM or MGR key to the X1/Z1 mode position:
1) Select 7 CAT2) Select 1 CAT#23) Select 2 REPORT4) Select 4 BATCH STATUS5) After the Batch Status finishes printing, the menu returns to the CAT#2 Sub-menu.
1 2 3 4
[ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0139 9:23PM
* X 1 *
000001
BATCH STATUS
OPEN1
Name of Inquiry ReportStatus of BatchBatch No.Gross Qty TotalizerNet Qty Totalizer (within the Data Tran)Total Sales (within the Data Tran)
66
77.140
0.00
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0140 9:24PM
* X 1 *
000001
BATCH STATUS
CLOSED1
Name of Inquiry ReportStatus of BatchBatch No.Gross Qty TotalizerNet Qty Totalizer (within the Data Tran)Total Sales (within the Data Tran)Net Qty Totalizer (settled to the Network)Total Sales (settled to the Network)
66
77.146
77.14
Reports/Batch Commands
Page / 27Designs and specifications are subject to change without notice.05/2002
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV1. Transaction:
Place the SM or MGR key to the X1/Z1 mode position:
1) Select 1 READING2) Select 3 TRANSACTION3) After the report is done printing, the POS will return to the X1 sub-menu.4) To exit, depress the [CANCEL] key to return to the X1/Z1 menu.
1
2
RELATED POS REPORT EXAMPLES
X1/Z1
[ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0141 9:26PM
#0130 * X 1 *
000001
TRANSACTION
TR
(-1):
ST(-) TL%1
:ST % TLGDISC%1
:GDISC% TL
N E T 1
TAX1 ST::
NET3WASTE TL
CASHDEBITCASH TL
:VISAVISA-M/CM/C-
:CHR TLCHECK
:CHECK TLCA+CH ID****CID
:TIP PAIDCH TIP
Report Name
Training GT
Discounts & Markdowns
Net1 Sales Total
Net3 Sales Total
Total Cash Sales
Total Charge Sales
Total Check SalesCash & ChargeCash in Drawer
Total Charge Tips
$00000000000.00
$0.00
$0.00$0.00
$0.00$0.00
$0.00
$369.30
$7.00
$359.79$0.00
$137.28$41.07
$178.35
$163.44-35.00$25.00
1$169.44$12.00
$12.00$190.35$178.35
$0.00$15.00
0Q
0Q0Q
0Q0Q
0Q
0Q
13Q4Q
17Q
11Q2Q1Q
16Q2Q
2Q
0Q4Q
Reports/Batch Commands
Page / 28Designs and specifications are subject to change without notice.05/2002
2. Server Report:
Place the SM or MGR key to the X1/Z1 mode position:
1) Select 1 READING2) Select 04 SERVER3) When the report is done printing, the POS will return to the X1 sub-menu.4) To exit, depress the [CANCEL] key to return to the X1/Z1 menu.
1
2
[ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0142 9:27PM
#0141 * X 1 *
000001
IND. SERVER
SRV# 0 0 0 1N E T 1V.CP UPCCA TIPCH TIPTIP PAID
:N E T 3
:CASHDEBIT
:VISAVISA-M/CM/C-
:CHECK
:CA+CH ID****CID
:GROUP1GROUP2GROUP3GROUP4GROUP5GROUP6GROUP7GROUP8GROUP9
Report Name
Server Code & NameNet1 Sales TotalizerUPC Coupons (NSC-5)Cash TipsCharge TipsTip Paid
Net3 Sales Totalizer
Total Cash SalesDebit Cash Sales
Charge Sales
Check Sales Totalizer
Cash & ChargeCash in Drawer
Server Group Totalizers
SERV.001$369.30
$0.00$0.00
$15.00$0.00
$359.79
$137.28$41.07
$163.44-35.00$25.00
$12.00
$190.35$178.35
$0.00$0.00$0.00$0.00$0.00$0.00$0.00$0.00$0.00
0Q0Q4Q0Q
13Q4Q
11Q2Q1Q
2Q
0Q0Q0Q0Q0Q0Q0Q0Q0Q
Reports/Batch Commands
Page / 29Designs and specifications are subject to change without notice.05/2002
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
The UP-600 and UP-700 supports certain batch commands that will assist you in managing thePOS terminal and the Data Tran in daily operations for closing the business day.
The following command functions are provided:
1) Open Batch
2) Close Batch
3) Clear Batch
4) Change Batch
BATCH COMMAND EXECUTION
X1/Z1
Reports/Batch Commands
Page / 30Designs and specifications are subject to change without notice.05/2002
1. Open Batch:
Place the SM or MGR key to the X1/Z1 position1) Select 7 CAT2) Select 1 CAT#23) Select 1 BATCH EXECUTE4) Select 1 OPEN BATCH5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.6) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.
1 2 3 4Note: If the Batch is already open then the message "BATCH ALREADY OPENED" will be printed.
[ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0145 9:30PM
* X 1 *
000001
OPEN BATCH #2 Name of Inquiry Report and Batch No.
Reports/Batch Commands
Page / 31Designs and specifications are subject to change without notice.05/2002
2. Close Batch:
Place the SM or MGR key to the X1/Z1 position1) Select 7 CAT2) Select 1 CAT#23) Select 1 BATCH EXECUTE4) Select 2 CLOSE BATCH5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.6) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.
1 2 3 4Note: If the Batch is already closed then the message "BATCH ALREADY CLOSED" will be printed.
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
X1/Z1
[ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0146 9:31PM
* X 1 *
000001
CLOSE BATCH
C 112345678
Name of Inquiry Report and Batch No. (when applicable)Status of Batch closing ("C" means successful)Total Sales Amount and No. of TransactionsBatch No.Network "Calling Code"
24.00 7
Reports/Batch Commands
Page / 32Designs and specifications are subject to change without notice.05/2002
3. Clear Batch:
Place the SM or MGR key to the X1/Z1 position1) Select 7 CAT2) Select 1 CAT#23) Select 1 BATCH EXECUTE4) Select 3 CLEAR BATCH5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.6) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.
1 2 3 4Note: The above key entry will delete any resident totals in the Data Tran. This command is only used in case
of unresolved problems with Batch Closings.
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV
X1/Z1
[ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0147 9:32PM
* X 1 *
000001
CLEAR BATCH Name of Inquiry Report
Reports/Batch Commands
Page / 33Designs and specifications are subject to change without notice.05/2002
X2/Z2
X1/Z1MGR
REGOP,X/Z
PGM1
OFF
PGM2
(SRV)
(SRV')
OP
SM
MA
SRV4. Change Batch:
Place the SM or MGR key to the X1/Z1 position1) Select 7 CAT2) Select 1 CAT#23) Select 1 BATCH EXECUTE4) Select 4 CHANGE BATCH5) Enter the instructed Batch No. (4 dig. max) followed by depression of the [ENTER] key.6) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.7) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.
1 2 3 4
Note: The above operation is usually used in the event a replacement Data Tran is installed or as the result of aNetwork request. Please do not initiate this command unless advised to do so.
X1/Z1
5
[ Example Report]
YOUR RECEIPTTHANK YOU
0 9 / 0 1 / 2 0 0 1#0148 9:33PM
* X 1 *
000001
CHANGE BATCH
CHANGE BATCH
Name of Inquiry Report
New Batch No.0008
Appendix
Appendix / 1Designs and specifications are subject to change without notice.
The following table cross-references the POS functions to the Data Tran command functions:
DATA TRAN COMMAND CROSS REFERENCE TABLE
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puteS
nIlaiD HU&TA,1FU&TA
."edomSTFfotuo/nisehctiwS"tuOlaiD 69PU&TA,HU&TA,1FU&TA
ezilaitinI ,1TU&TA,0TU&TA,1C&TA,1FU&TA69PU&TA,89PU&TA
snoitarepO
tiderC 4MU&TA
detaluclacsitnuomahtuA"niteserp%TNUOMAgnisu
."gnittes2#TAC
kcehC 2MU&TA
tibeD 3VU&TA,1SU&TA,4MU&TA
htuA 1MU&TA
htuAtsoP 31MU&TA
snoitcerroC
tiderCDIOV 9MU&TA,8IU&TA,6IU&TA
tiderCdnufeR 8MU&TA
tibeDdnufeR 3VU&TA,1SU&TA,8MU&TA
spiT piTtidE 91MU&TA elifULGdesolCehtevahtsum
stropeR
yrammuSlacoL 5IU&TA
roirpstroperesehtekatdluohS"."hctabehtgnisolcretfadnaot
yriuqnIlacoL 8IU&TA
latoTlacoL 7IU&TA
sutatShctaB 9IU&TA
noitucexEhctaB
hctaBnepO 1BU&TA
yaDgnidnEdnagninnigeB"esehtedulcnidluohsserudecorp
."sboj
hctaBesolC 3BU&TA
hctaBraelC 6BU&TA
hctaBegnahC 7BU&TA
Appendix
Appendix / 2Designs and specifications are subject to change without notice.
The following table summarizes the quick set up procedure for the UP-600 and UP-700. Itassumes that the Data Tran has been received with the merchant parameters loaded or that theData Tran has been loaded with Data Cap's ISDN (NDC) simulator program.
QUICK SET UP
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ffO1 ).cte,MAR/MOR(snoitpOllallatsnI
2 ).cte,narTataD.e.i(slarehpirePllatcennoC
VRS
3 teseRretsaMdlohdnasserpeD,'VRSotyekVRSyekehtnrut,yekdeef]LANRUOJ[eht
.VRSot'VRSmorf
4 .gifnoCeciveDteS 51,.GIFNOCECIVED10,GNITTES2DAPNIP61,2#TAC
5 steserPmetsySteS ,STESERPMETSYS20,GNITTES2129#BOJ,819#BOJ,619#BOJ
6 tuoyaLyeKeerFteS,YEKEERF60,GNITTES2
,421~701,160,950,850#CNUF271dna361~161
7 yromemetacollA 93#PUORGELIF,GNITTES2
2MGP
8 steserp2#TACteS ,2#TESERPTAC2,GNITTESTAC51TESERP4
9 steserpdapNIPteS DAPNIP3,GNITTESTAC51
01 steserpyeKaideMteS 20,HSAC10,AIDEM50,GNITTES2EGRAHC30,KCEHC
11 narTataDezilaitinI ,2#TESERPTAC2,GNITTESTAC51EZILAITINI1
COPYRIGHT© 2001 BY SHARP ELECTRONICS CORPORATIONAll rights reserved.Printed in U.S.A.
No part of this publication may be reproduced,stored in a retrieval system, or transmitted.
In any form or by any means,electronic, mechanical, photocopying, recording, or otherwise,
without prior written permission of the publisher.