Model Curriculum · • Explain job roles in courier/ express • Detail your job role as courier supervisor and its interface with other job roles • Describe the various MHEs and

Courier Supervisor

Model Curriculum

Courier Supervisor

(Options – Customs Clearance Support/ Business

Development/ Profit Management)

SECTOR: SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

LOGISTICS COURIER/ EXPRESS SERVICES HUB/ BRANCH OPERATIONS LSC/Q1903, V1.0 5

Courier Supervisor

Certificate

CURRICULUM COMPLIANCE TO QUALIFICATION PACK - NATIONAL OCCUPATIONAL

STANDARDS

is hereby issued by the

Logistic Sector Skill Council of India

for the

Model Curriculum

Complying to National Occupational Standards of Job Role/ Qualification Pack: ‘Courier Supervisor’ QP No. ‘LSC/Q1903 NSQF Level 5’

Date of Issuance: May 4th, 2019

Valid up to: May 4th, 2022 Authorised Signatory

*Valid up to the next review date of the Qualification Pack (Logistics Sector Skill Council of India)

Courier Supervisor

TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 08

3. Annexure: Assessment Criteria 09

Courier Supervisor

1

Courier Supervisor CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Courier Supervisor”, in the “Logistics” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Courier Supervisor

Qualification Pack Name & Reference ID.

LSC/Q1903, v1.0

Version No. 1.0 Version Update Date 04-05-2019

Pre-requisites to Training

Graduate (or) Diploma/ Class XII with relevant experience (or) Class X with relevant experience

Training Outcomes After completing this programme, participants will be able to: Compulsory:

• Manage activities in courier hub/ branch by allocating and supervising the necessary resources for the activities planned

• Manage loading, unloading, sorting, binning, MHE operations & repair, pickup, delivery, documentation, repairs, client escalation and related activities in courier hub/ branch

• Perform route planning, delivery & pickup monitoring, vehicle inspection, client coordination, stakeholder coordination and other activities related to last mile delivery

• Comply to work place integrity, ethical and regulatory practices.

• Manage workplace for safe and healthy work environment by following compliance to regulatory and safety norms.

• Inspect invoices for correct application of GST. Options:

• Manage customs clearance activities including documentation clearance, cargo inspection, clarification of queries and stakeholder coordination

• Generate business for the organisation and manage relationships with

stakeholders including clients, customs, PGAs etc.

• Analyse operational and business performance to undertake improvement initiatives

Courier Supervisor

2

This course encompasses 6 out of 6 Compulsory NOS (National Occupational Standards), 3 out of 3

Options of “Courier Supervisor” Qualification Pack issued by “Logistics Sector Skill Council”.

COMPULSORY NOS:

Sr. No.

Module Key Learning Outcomes Equipment Required

1 Introduction to Courier Supervisor Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 10:00 Corresponding NOS Code Bridge Module

• Classify the components of supply chain and logistics sector

• Detail the various sub-sectors and the opportunities in them

• Identify various activities in courier, warehousing, port yard, land, ship and air transportation

• Explain job roles in courier/ express

• Detail your job role as courier supervisor and its interface with other job roles

• Describe the various MHEs and equipment used in couriers/ express operations

• Discuss the documentation requirements in courier/ express operations

Teaching board, computer, projector,

video player or TV

2 Resource allocation and courier hub/ branch operations management Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N1909

• Analyse daily order details in terms of transport plans, delivery schedules, priority orders, weekly work allocation

• Plan daily activities based on priorities and exceptions

• Perform allocation of manpower, non-production material, MHE and other resources as per activities

• Review daily activities to identify progress and priorities

• Explain escalation procedure with manager and internal stakeholders to resolve queries

• Describe relationship to be maintained with other departments, contractors, transporters, freight operators, clients, customs, and regulatory bodies

• Detail the documentation requirements in courier/ express processing

• Develop alternate plans to engage manpower and resources in-case of activity delay

• Review progress of daily activities, accidents, damages, errors etc. to provide the necessary support

• Explain escalation procedure when additional inputs are required

Stationery, Radio Frequency Identification (RFID) scanner, bar code scanner, plastic bags, markers, Personal Protective Equipment (PPEs), Enterprise Resource Planning (ERP), computer, printers, Global Positioning System (GPS) tracker, Material Handling Equipment (MHEs), etc.

3 Courier delivery centre and hub operations Theory Duration

(hh:mm)

• Analyse the compliance of loading, unloading, sorting and binning activities to activity schedule

• Inspect fitness of MHE for operations

• Perform tracking of delivery and pickup

Stationery, Radio Frequency Identification (RFID) scanner, bar code scanner,

Courier Supervisor

3

Sr. No.


20:00 Practical Duration

(hh:mm)

50:00

Corresponding NOS Code LSC/N1910

activities real time to provide the necessary support

• Describe the escalation process to resolve missing shipment, parcel handling damages, missing documents, quarantine requirements etc.

• Review end of day operations, accidents, damages, delays, missed pickup/ delivery etc.

• Report daily damages, MHE repair requirements, accidents, transport delays in pickups and deliveries to manager

• Develop robust preventive and corrective actions to improve operational efficiency

plastic bags, markers, Personal Protective Equipment (PPEs), Enterprise Resource Planning (ERP), computer, printers, Global Positioning System (GPS) tracker, Material Handling Equipment (MHEs), etc.

4 Supervision of last mile operations Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N1911

• Plan shipment delivery sequence based on list of deliveries, priorities, route to be taken, traffic, external environment, regulations for delivery activities and other factors

• Assess vehicle fitness and its documentation for operations

• Detail activity schedule to stakeholders through standard formats and communication methods

• Control shipment delivery by tracking vehicle movement and delivery update reports

• Solve any queries/ escalations raised by vehicle drivers, executives, customers and other internal stakeholders

• Review daily pickup/ delivery, documentation, cash collection, delays etc.

• Report daily courier movement, total loading and unloading, resource utilization, manpower deployment damages, MHE repair requirements, accidents, transport delays in pickups and deliveries etc.

Stationery, Radio Frequency Identification (RFID) scanner, bar code scanner, plastic bags, markers, Personal Protective Equipment (PPEs), Management Information System (MIS), computer, printers, Global Positioning System (GPS) tracker, Material Handling Equipment (MHEs), etc.

5 Guidelines on integrity

and ethics

Theory Duration

(hh:mm)


(hh:mm)

40:00

Corresponding NOS

• Describe the concepts of integrity, ethics

• Detail the various regulatory requirements related to logistics industry

• Explain data and information security practices

• Identify corrupt practices

• Comply to regulatory requirements

• Practice code of conduct and etiquettes

• Document integrity and ethics violations

• Explain the escalation matrix for

SOP, worksheets, computer, projector, printer, display board and markers

Courier Supervisor

4

Sr. No.


Code

LSC/ N9908

reporting deviation

6 Compliance to health,

safety and security

norms

Theory Duration

(hh:mm)


(hh:mm)

40:00

Corresponding NOS Code

LSC/N9909

• Detail health, safety and security procedures in land transport, port terminals, CFS and ICD

• Implement 5S at workplace

• Inspect the activity area and equipment, for appropriate and safe conditions

• Identify unsafe working conditions

• Inspect adherence to standard operating procedures (SOP) while handling dangerous and hazardous goods

• Implement standard protocol in case of emergency situations, accidents, and breach of safety

• Document health, safety and security violations

• Explain the escalation matrix for reporting deviation

PPE, MHE, instructional material, alarms, safety guidelines, safety signs, computer, projector etc.

7 GST and its

application

Theory Duration

(hh:mm)


(hh:mm)

50:00

Corresponding NOS Code

LSC/N9907

• Apply GST for invoices

• State the rules and regulations that are to be followed while applying and reversing GST

• Identify faults in a document with GST computation

• Describe the approval process of GST documents

• Examine pending litigations from previous regime

• Review monthly returns for compliance to regulations

• Examine correctness of tax payment records and acknowledgements received

Laptop, MS office, ERP, stationery, worksheets, computer, projector, GST guidelines etc.

COMPULSORY NOS: Total Duration 410:00 Theory Duration 120:00 Practical Duration 290:00

Unique Equipment Required: Stationery, Radio Frequency Identification (RFID) scanner, bar code scanner, plastic bags, markers, Personal Protective

Equipment (PPEs), Enterprise Resource Planning (ERP), computer, printers, projector, Global Positioning System (GPS)

tracker, Material Handling Equipment (MHEs), SOP, alarms, safety guidelines, safety signs, GST guidelines, MS Office etc.

Courier Supervisor

5

OPTIONS (Optional to choose any or all or none) OPTION 1: Customs Clearance Support

Sr. No.


1 Supervision of customs clearance activities Theory Duration

(hh:mm)


(hh:mm)

50:00


• Explain various customs rules and regulatory requirements

• Administer emerging changes in customs regulations in practice

• Compute duties and tariffs levied to and from foreign destinations and export schemes and drawbacks

• Inspect all EXIM documentation for adherence to regulatory and product requirements

• Explain customs clearance query escalation procedure

• Perform tracking of timely shipment clearance

• Detail packaging requirements for various countries/ products/ cargo

• Inspect cargo to ensure safe loading and unloading

• Explain customs clearance documentation filing process

• Prepare export and import declarations

• Explain cargo release procedure from customs

• Detail customs inspection process

• Manage documentation requirements for achieving Let Export Order (LEO)/ Out of Customs Charge (OCC) for cargo from customs

• Prepare import and export declarations for customs documentation processing

• Detail the coordination requirements between client, customs and various PGAs to resolve queries and delays

Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway (ICEGATE), Remote EDI System (RES), ERP, MHE, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc.

OPTION 1: Total Duration Theory Duration 20:00 Practical Duration 50:00

Unique Equipment Required: Indian Customs EDI System (ICES), Indian Customs Electronic commerce Gateway (ICEGATE), Remote EDI System (RES), ERP, MHE, SOP, sample documentation formats, computer, projector, TV, stationery, worksheets, etc.

OPTION 2: Business Development

Sr. No.


1 Business development and stakeholder relations

• Identify target population to be approached for business development

• Assess prospective clients

• Identify client requirements

Computers, MIS, ERP, business lead softwares

Courier Supervisor

6

Sr. No.


Theory Duration

(hh:mm)


(hh:mm)

50:00


• Propose customised or bundled solutions based on sales pitch

• Demonstrate effective oral and written business communication

• Prepare costing sheets for service delivery

• Use ERP for updating client data

• Estimate when to upsell and cross-sell services to existing clients

• Describe the nuances in building rapport with clients, customs, government agencies, insurance for healthy relationship

• Prepare service level agreements

• Schedule resources as per operational requirement

Teaching board, computer, projector, video player and TV


Unique Equipment Required: Computers, MIS, ERP, business lead softwares, teaching board, computer, projector, video player and TV

OPTION 3: Profit Management

Sr. No.


1 Profit and loss account management and cost accounting Theory Duration

(hh:mm)


(hh:mm)

50:00


• Describe the process of analysing profit & loss (P&L)

• Explain budgeting process

• Evaluate budgetary compliance

• Explain methods to analyse variance between budget and actual expenditure

• Compare budget with actual physical output

• Prepare budget amendments

• List the risk management procedures

• Perform Activity Based Costing (ABC)

• Perform audit to identify reasons for deviation from costing

• Explain the process to rationalise cost by undertaking improvement activities

Computers, MIS, ERP, performance review software, worksheets, SOP etc.


Unique Equipment Required: Computers, MIS, ERP, performance review software, worksheets, SOP etc.

Courier Supervisor

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GRAND Total Duration Minimum Duration for the QP= __410_hrs_ Theory: 120 hrs Practical: 290 hrs Maximum Duration for the QP= 620 hrs Theory:_180 hrs Practical:_440 hrs__

Unique Equipment Required: Stationery, Radio Frequency Identification (RFID) scanner, bar code scanner, plastic bags, markers, Personal Protective

Equipment (PPEs), Enterprise Resource Planning (ERP), computer, printers, projector, Global Positioning System (GPS) tracker, Material Handling Equipment (MHEs), alarms, safety

guidelines, safety signs, GST guidelines, MS Office, Indian Customs EDI System (ICES), Indian Customs Electronic

commerce Gateway (ICEGATE), Remote EDI System (RES), business lead software, performance review software, SOP, etc.

(This syllabus/ curriculum has been approved by Logistics Sector Skill Council)

Courier Supervisor

8

Trainer Prerequisites for Job role: “Courier Supervisor” mapped to Qualification Pack: “LSC/Q1903, v1.0” Sr. No.

Area Details

1 Description To deliver accredited training service, mapping to the curriculum detailed

above, in accordance with the Qualification Pack “LSC/ Q1903”

2 Personal Attributes

The job requires the individual to have strong communication skills, presentation skills, measuring, evaluating and problem-solving skills. He/she should be able to facilitate learning

3 Minimum Educational Qualifications

Graduate or Diploma/ Class XII with relevant experience or Class X with relevant experience

4a Domain Certification

Certified for Job Role: “Courier Supervisor” mapped to QP: “LSC/Q1903, V 1.0”. Minimum accepted score is 80%

4b Platform Certification

Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “MEP/Q2601”. Minimum accepted score is 80%

5 Experience • Graduate with minimum 7 years (with minimum 3 years of experience as Supervisor/ Manager) of experience in Courier/ Express operations (or)

• Diploma/ Class XII pass with minimum 10 years (with minimum 3 years of experience as Supervisor/ Manager) of experience in Courier/ Express operations (or)

• Class X pass with minimum 12 years (with minimum 3 years of experience as Supervisor/ Manager) of experience in Courier/ Express operations (or)

• Detailed knowledge of Courier operations management including goods receipt and dispatch, hub/ branch management, customs clearance, inventory management, first mile and last mile delivery, documentation, handling of perishable/ high value/ furniture and household shipments, resource management, and budgeting

• Has supervisory skills with good knowledge of IT systems in Courier/Express, and reporting and data management skills

• The trainer should have the ability to read write and communicate in vernacular language, Hindi and English

Courier Supervisor

9

Annexure: Assessment Criteria

Assessment Criteria

Job Role Courier Supervisor

Qualification Pack LSC/Q1903, v1.0

Sector Skill Council Logistics Sector Skill Council

Sr. No.

Guidelines for Assessment

1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3 Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre (as per assessment criteria below)

4 Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training canter based on this criterion

5 To pass the Qualification Pack, every trainee should score a minimum of 70% in each NOS

6 In case of unsuccessful completion, the trainee may seek re-assessment on the Qualification Pack

Compulsory NOS

Total Marks: 600 Marks Allocation

Assessment Outcomes

Assessment Criteria for Outcomes Total Marks

Out of

Theory Skills

Practical

LSC/N1909 Allocate resources and streamline operations in courier hub/ branch

PC1. obtain order details such as transport plans, delivery schedules, priority orders, weekly work allocation

100

8 3 5

PC2. develop daily work plan factoring in priority cases, cases requiring exceptional handling

8 3 5

PC3. get the work plan approved from the manager

7 2 5

PC4. allocate tasks to workers and associates 7 2 5

PC5. budget and allocate the requisite MHE for different tasks at hand

7 2 5

PC6. identify priorities as and when they come and allocate adequate resources to address them

7 2 5

PC7. provide guidance to assistants and workers when they get stuck

7 2 5

PC8. suggest possible solutions, work around and to resolve issues

7 2 5

PC9. escalate the matter to manager for external technical help

7 2 5

PC10. coordinate with other departments to 7 2 5

Courier Supervisor

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plan movement shipments

PC11. liaison with officials and external stakeholders to streamline operations

7 2 5

PC12. conduct field inspections to review the status of different on-going activities

7 2 5

PC13. conduct inspection of operational area, warehouse for safety, cleanliness, etc.

7 2 5

PC14. identify cases that require allocation of additional resources

7 2 5

100 30 70

LSC/N1910 Supervise courier delivery centre and hub operations

PC1. track and monitor loading, unloading, sorting and binning activities

100

10 3 7

PC2. review and inspect shop floor for cleanliness, errors, damages, etc.

9 2 7

PC3. inspect material handling equipment for fitness, highlight and escalate cases requiring repairs

9 2 7

PC4. obtain real time updates from the delivery and collection executives on delivery/pick-up activities and follow-up with the executives to check the status, if the updates are not received

9 2 7

PC5. monitor loading, unloading and other operational activities for adherence to timeliness and accuracy

9 3 6

PC6. provide solution for on-ground staff regarding escalations related to missing shipment, parcel handling damages, missing documents, quarantine requirements etc.

9 3 6

PC7. identify bottlenecks, delays and issues and allocate alternate or additional resources as required

9 3 6

PC8. escalate critical and delayed cases to management for resolution

9 3 6

PC9. obtain daily status from associates regarding the operations completed, accidents, delays and damages

9 3 6

PC10. report on daily damages, MHE repair requirements, accidents, transport delays in pickups and deliveries to manager

9 3 6

PC11. suggest ideas to streamline operations to increase efficiency

9 3 6

100 30 70

LSC/N1911 Supervise last mile operations

PC1. obtain the list of deliveries to be made during the day

100

5 1 4

PC2. prioritize the shipment to be delivered/picked-up based on the deadlines

5 1 4

PC3. prepare route map factoring in traffic, external environments and regulations for delivery activities for the day

5 1 4

PC4. review the vehicle inspection reports for conformance to fitness requirement

5 1 4

PC5. allocate tasks to delivery associates 5 1 4

PC6. communicate the route plan to the executive for feeding into the system

5 1 4

PC7. review the report on readiness of the vehicle with appropriate documents

5 1 4

Courier Supervisor

11

PC8. track the outbound shipments via GPS 5 1 4

PC9. monitor movement of delivery transport vehicles in accordance with the schedule

5 1 4

PC10. identify the cases of delays, vehicle breakdowns, etc. and arrange for alternate delivery channels

5 1 4

PC11. resolve issues of the delivery truck drivers and executives, where drivers unable to connect to customer

5 2 3

PC12. resolve queries on on-ground staff and associates to ensure smooth operations

5 2 3

PC13. coordinate with authorities to resolve issues wherein trucks are stuck

5 2 3

PC14. coordinate with clients and customers where the executive is facing issues

5 2 3

PC15. escalate cases of expected delays and critical issues to management for further action

5 2 3

PC16. obtain daily status from delivery and pickup drivers

5 2 3

PC17. obtain payments from the delivery associates, verify with respect to invoicing and handover cash to the accounts team

5 2 3

PC18. compile list of undelivered shipments and contact consignees of undelivered shipments

5 2 3

PC19. prepare daily operation reports in terms of courier movement, total loading and unloading activities, resource utilization and manpower deployment

5 2 3

PC20. report on daily damages, MHE repair requirements, accidents, transport delays in pickups and deliveries etc.

5 2 3

100 30 70

LSC/N9908 Maintain and monitor integrity and ethics

PC1. obtain order details such as transport plans, delivery schedules, priority orders, weekly work allocation

100

9 4 5

PC2. develop daily work plan factoring in priority cases, cases requiring exceptional handling

8 3 5

PC3. get the work plan approved from the manager

8 3 5

PC4. allocate tasks to workers and associates 8 3 5

PC5. budget and allocate the requisite MHE for different tasks at hand

8 3 5

PC6. identify priorities as and when they come and allocate adequate resources to address them

8 3 5

PC7. provide guidance to assistants and workers when they get stuck

8 3 5

PC8. suggest possible solutions, work around and to resolve issues

8 3 5

PC9. escalate the matter to manager for external technical help

7 3 4

PC10. coordinate with other departments to plan movement shipments

7 3 4

PC11. liaison with officials and external stakeholders to streamline operations

7 3 4

PC12. conduct field inspections to review the 7 3 4

Courier Supervisor

12

status of different on-going activities

PC13. conduct inspection of operational area, warehouse for safety, cleanliness, etc.

7 3 4

100 40 60

LSC/N9909 Follow and monitor health, safety and security procedures

PC1. make note of all safety processes with reference to area of operation

100

6 2 4

PC2. wear all PPE such as goggles, ear plugs, helmet, mask, shoes, etc. as applicable

6 2 4

PC3. follow organizational protocol to deploy action in case of signs of any emergency situation or accident or breach of safety

6 2 4

PC4. undertake periodical preventive health check ups

6 2 4

PC5. follow necessary standard operating procedures (SOP) and precautions while handling dangerous and hazardous goods

6 2 4

PC6. follow security procedures like green gate in port, customs area, factory security, etc.

6 2 4

PC7. comply with data safety regulations of the organisation

6 2 4

PC8. ensure loaders / unloaders follow standard safety procedures while handling hazardous / fragile cargo and move only on the designated pathway

6 2 4

PC9. recognise unsafe conditions and safety practices at the workplace and report it to concerned authority

6 2 4

PC10. implement 5S at workplace 6 2 4

PC11. inspect the activity area and equipment for appropriate and safe condition

5 2 3

PC12. check if stacking is done at defined height and is not on the walk way

6 3 3

PC13. check if walk way is free from grease/ oil 6 3 3

PC14. check if emergency fire alarms, water sprinklers and smoke detectors are installed at all places

6 3 3

PC15. participate in fire drills 6 3 3

PC16. check if standard material handling procedure are being followed

6 3 3

PC17. check if cargo has passed security checks and report in case of any violation

5 3 2

100 40 60

LSC/N9907 Verify and review GST application

PC1. verify and approve daily invoicing

100

9 4 5

PC2. check for errors in calculating taxable value and tax value after applying applicable rate of GST

8 3 5

PC3. check if that Integrated Goods and Services Tax (IGST) is chargeable on the invoices raised for export of goods/services

8 3 5

PC4. check if GST is payable under reverse charge in case of unregistered party

8 3 5

PC5. verify and approve separate notification in case of exemption

8 3 5

PC6. review and approve vendor invoices and ensure that all the mandatory particulars are mentioned on the invoice

8 3 5

Courier Supervisor

13

PC7. verify if the goods/services are procured from registered vendor

8 3 5

PC8. check for pending litigation cases under earlier regime

8 3 5

PC9. review sales invoice and check if record is maintained properly

7 3 4

PC10. coordinate with finance department for any updating in GST law

7 3 4

PC11. check that the payment received from the client is including applicable taxes

7 3 4

PC12. assist in verifying and reviewing monthly returns

7 3 4

PC13. monitor maintenance record of taxes paid and acknowledgment of the returns filed

7 3 4

100 40 60

Options

Option 1 - Custom clearance support


Assessment Outcomes


Out of

Theory Skills

Practical

LSC/N2343 Supervise Customs clearance activities

PC1. check that new regulations on customs are understood by the team and implemented

100

3 1 2

PC2. clarify team’s queries in regard to customs clearance process

3 1 2

PC3. check if the classification of product is under correct Harmonized System of Nomenclature (HSN) codes and see the associated benefits (under schemes, etc.)

3 1 2

PC4. compute duties and tariffs levied to and from foreign destinations and export schemes and drawbacks

4 1 3

PC5. check for Rules of Origin (ROO) certificate availability and authenticity

3 1 2

PC6. check and file bill of entity (BoE) of the importer – shipping bills; and Bill of Lading (BoL) for the exporter

4 1 3

PC7. collect debit note from shipping companies

3 1 2

PC8. verify the documents consigned to assistants for customs processing and clearance

4 1 3

PC9. respond to any queries related to customs documentation

4 1 3

PC10. coordinate and collect duty orders (D.O) and payments

3 1 2

PC11. check if clearance of shipment is done on time without delay

3 1 2

PC12. inspect all EXIM documentation as required for customs clearance

4 1 3

PC13. monitor packaging and labelling of cargo

3 1 2

PC14. inspect goods/ cargo while unloading and ensure there is no damage during the transit

4 1 3

Courier Supervisor

14

PC15. communicate with the transport supervisor to arrange for the cargo transportation

3 1 2

PC16. coordinate and update the status of cargo in the portal

3 1 2

PC17. cross check and verify if all approved documents are received and submitted to the documentation executive for filing

4 1 3

PC18. prepare import and export declarations 4 1 3

PC19. liaise with customs and other governing authorities regarding different regulatory requirements

4 1 3

PC20. communicate with customs officials to obtain release of incoming or outgoing freight and resolve delays

4 1 3

PC21. respond to any queries raised by the customs official

4 2 2

PC22. accompany the customs inspector for a random package check, as required

3 1 2

PC23. respond to any objection raised by customs authorities on the cargo and the details

3 1 2

PC24. check if the receiving is taken for ‘Out of Customs charge/ Let Export’ approval on clearance by customs official

3 1 2

PC25. prepare import and export declarations and process it through various departments at customs

4 1 3

PC26. liaise with customs and other governing authorities for any issues that will arise during clearance of cargo

4 1 3

PC27. communicate with customs officials as appropriate to obtain release of incoming or outgoing freight and resolve delays

3 1 2

PC28. represent the client and company on all matters related to customs

3 1 2

PC29. coordinate and follow-up with clients on payments

3 1 2

100 30 70

Option 2- Business development


Assessment Outcomes


Out of

Theory Skills

Practical

LSC/N9701 Business development and stakeholder relations

PC1. obtain a list of existing clients and new prospects from the company's sales database.

100

6 2 4

PC2. prepare sales targets and relationship strategies

6 2 4

PC3. prioritize the clients for contacting, based on the previous relationship building calls made to each of them

6 2 4

PC4. call clients and prospects to seek meeting 6 2 4

PC5. meet client to offer new services and take feedback for current services

6 2 4

PC6. identify client’s business need and offer customized and bundled solutions

5 1 4

PC7. negotiate on costs, close the deal and 5 1 4

Courier Supervisor

15

collect organizational and payment details of the client

PC8. take client's feedback before leaving 5 1 4

PC9. update information into ERP, inform the relevant departments on sale closure

5 1 4

PC10. regularly interact with the client over phone, emails or personal visits and quickly respond to their queries

5 1 4

PC11. address the query raised by the customers effectively and timely

5 1 4

PC12. take appropriate actions on escalations raised by customers

5 1 4

PC13. handle customer grievances such as damage or tampering of shipment, extra charges levied, failure to deliver as per commitment, delays etc.

5 1 4

PC14. provide regular information to clients regarding new offerings, discounts, customised solutions, etc.

5 2 3

PC15. liaise with customs, Partner Government Agencies (PGAs), other Govt. departments, etc. and build professional relations with them

5 2 3

PC16. analyse and manage insurance claim requests

5 2 3

PC17. co-ordinate with marketing agencies for publicity of services of the company

5 2 3

PC18. negotiate with carriers, warehouse and transport operators, custom brokers, insurance company representatives, vendors, etc. for services, preferential rates, service level agreements (SLA), payment period, etc.

5 2 3

PC19. co-ordinate with labour contractor and local vendors for sufficient workforce, carrier vehicle availability as per work demand

5 2 3

100 30 70

Option 3 - Profit Management


Assessment Outcomes


Out of

Theory Skills

Practical

LSC/N9603 Profit and loss account management and cost accounting

PC1. review department wise budgets and make amendments if required

100

10 3 7

PC2. collate and prepare annual budgets along with sales and profit targets

10 3 7

PC3. schedule both capital and operational expenses accordance to the budget

9 2 7

PC4. analyse and review the profit and loss performance for the unit

9 2 7

PC5. analyse profitability and business performance trends department wise

8 2 6

PC6. periodically analyse variances in the expenditure with respect to the budget and accordingly take corrective actions

6 2 4

PC7. periodically analyse the physical output and performance with respect to the budget and identify places for improvements

6 2 4

Courier Supervisor

16

PC8. undertake adequate risk management so as to meet Key Performance targets

6 2 4

PC9. manage and control budgets of different departments on a periodic basis to optimise financial performance

6 2 4

PC10. periodically review activity and department financial performance

6 2 4

PC11. identify the activities having high variance with respect to the budgeted costs or the forecasted revenue

6 2 4

PC12. analyse the actual cost w.r.t physical output to draw inferences

6 2 4

PC13. identify reasons in discussion with department and take remedial and corrective actions where-ever required

6 2 4

PC14. work towards rationalizing the cost of the activity wise operations to achieve higher financial goals

6 2 4

100 30 70

Documents

Model Curriculum · • Explain job roles in courier/ express • Detail your job role as courier supervisor and its interface with other job roles • Describe the various MHEs and