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mLynx and
Visual Planning BoardCraig Miller
GS IT ER AAE ACC SOL
IT creates business valueRestricted © Siemens AG 2016
Restricted © Siemens AG 2016
XX.XX.20XXPage 2 Author/GS IT, Month, 2016
IT creates business value
Availability
• mLynx
• mLynx & Visual Planning Board
• 1000+ mLynx users
• 29 ARE
• 19 Countries(March 2018)
Restricted © Siemens AG 2016
XX.XX.20XXPage 3 Author/GS IT, Month, 2016
IT creates business value
Overview
Visual Planning Board
In SAP and web viewer (IE only)
Plan/release Service calls
Work Shifts
GPS Map
Instant feedback from mLynx
mLynx
UI5 Web application (iOS, Android, PC)
Manage Service Calls
Manage stock
Manage time utilisation
Instant feedback in Visual Planning Board
Restricted © Siemens AG 2016
XX.XX.20XXPage 4 Author/GS IT, Month, 2016
IT creates business value
Service Calls
Visual Planning Board - Gantt
SAP Transaction
With ZMON or stand alone
Release call to mLynx
Drag/drop functionality
mLynx - Service Calls
Call details, History and Contract information
Send ETA/Travel/Onsite times
Request parts*
Consume parts*
Activity texts/Tech codes*
Sign/email service report*
Follow-up
Return travel
Restricted © Siemens AG 2016
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IT creates business value
Other Functions
Visual Planning Board - Work Shift
Recurring shifts
On call or after hours
Displayed in the Gantt
Visual Planning Board - GIS (map)
Customer location
Field staff location*
+/- zoom
mLynx - Stock
Boot / Job Stock*
Transfer stock
Goods Receipt
Return stock management*
mLynx - Timesheet
Non-prod attendance*
Network/WBS timesheet
History/Correction
Check-in/Check-out*
Restricted © Siemens AG 2016
XX.XX.20XXPage 6 Author/GS IT, Month, 2016
IT creates business value
Special Functions
mLynx
Create a call (on the fly)*
Close CC tasks
Equipment based Checklists*
Send Invoice to customer*
Visual Planning Board
“Soft block” for absence/attendance
Display approved leave from SAP HR (Orchid)*
Link to engineer contact details
Web viewer for non-SAP users using IE
Restricted © Siemens AG 2016
XX.XX.20XXPage 7 Author/GS IT, Month, 2016
IT creates business value
Landscape
SAP AP0/AQ5
XRB 1
(mLynx middleware)
mLynx
InternetSNX
(Singapore ARI)
XRB 2
(VPB middleware)
Customer
(eSR)
DMZ
(Singapore ARI)
SNX
(Local Country)
SAP GUI
Visual Planning Board
Restricted © Siemens AG 2016
XX.XX.20XXPage 8 Author/GS IT, Month, 2016
IT creates business value
Links
mLynx home page
https://xrb.siemens.com.sg/
Visual Planning Board home page
https://vpb.siemens.com.sg/
SPoT Portfolio (SPM0011086)
https://siemens.service-now.com
Restricted © Siemens AG 2016
XX.XX.20XXPage 9 Author/GS IT, Month, 2016
IT creates business value
Support
Siemens Social Network
mLynx User group
https://siemens.socialcast.com/groups/862
Visual Planning Board AAE
https://siemens.socialcast.com/groups/7597
Access SSN via the Socialcast app for iOS users
Restricted © Siemens AG 2016
XX.XX.20XXPage 10 Author/GS IT, Month, 2016
IT creates business value
Contact page
Craig Miller
GS IT ER AAE LA
885 Mountain Hwy
Bayswater, 3513 Vic. Australia
Mobile: +61 409 507 213
E-mail: [email protected]
https://cio.siemens.com
Thank you!
IT creates business valueRestricted © Siemens AG 2016
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