1

April 8, 2011

Jim Miller VP – WW Operations LFM/LGO ‘93

MIT Leaders for Global Operations

2

Organize the world's information and make it universally accessible and useful

Google’s mission

3

Prologue: So, how does a hardware guy like me, get to a software place like Google? Well, let’s put it in perspective:

Google is all about Scale!

4

Google Search •  More than 1 billion searches per day •  Average query: 250 msec. response time

Google is all about Scale!

5

Android •  300,000 activations per day (12/10) •  170 devices, 27 OEMs, 169 carriers in 96 countries. •  #1 Mobile Phone OS in the world •  Next stop....Tablets

Google is all about Scale!

6

YouTube •  2 billion videos viewed per day •  35 hours of video uploaded per hour •  Equivalent of 170,000 full length movies uploaded per

week

Google is all about Scale!

7

Google Chrome Browser •  120M Active Users •  The fastest growing browser in the world.

Google is all about Scale!

8

Google Inc. •  1 million advertisers world-wide •  Google generated a total of $54B of US web-based

economic activity (2009), not including Google revenue.

Scale = One of the Biggest Computers on the Planet!   Google’s infrastructure deployment and management is a core

competency and competitive advantage

  Google’s software and hardware platform are inextricably linked

  Any given day ~10% of the world’s Internet traffic traverses the Google infrastructure

  Google never does anything small…Petabytes à Exabytes

  Operations spends a lot of Google’s $$$’s

  We run our own energy company, Google Energy, among other things.

  We are very data-driven and consume our own products

  And, we tend to say little about our operations publicly! 9

10

Therefore, this presentation will be more about Observations on Leadership and Career Development than on Google’s supply chain.

Leadership   Leadership is all about having people smarter and better than you

actually want to follow you. (K. DeKamp)

  Frame leadership in terms of leaving a legacy

  Organizations are far more capable than you can expect – so set big, audacious goals (A. Mendez)

  Put your team out in front of your self interests – be a selfless leader

  Humility goes a long way! (N. Donofrio)

  Leaders are change rate accelerators

  In Silicon Valley, you’re only as good as your last six months!

  Never believe your own PR.

  Always question your companies model for success – “only the paranoid survive” (Andy G.)

11

Leadership – cont.   Bleed passion for what you do

  A players hire A’s; B’s hires C’s and C’s hire morons; Always hire A’s

  “The rate at which companies succeed or fail is directly proportional to the rate of decision making – so make decisions” (Andy G.)

  Assume all models are wrong until proven otherwise

  Simplify complexity – don’t increase it

  Look around the corner!

12

Leadership – cont.   Results are everything – efforts don’t mean anything. (A. Grove)

  Dedicate time to think strategically

  Know when to get out of the way

  People wanted to be led, they do not want to be managed. (L. Page)

  Perpetual optimism is a force multiplier (C. Powell)

  Leadership is the art of accomplishing more than the science of management says is possible (C. Powell)

  Ego is the greatest enemy of leadership (L. Scott)

  Very few people feel that they are on top of everything. There is usually an underlying fear of failure (L. Scott)

13

Career Management   Follow your passion and your heart

  Get out of your comfort zone

  Who is on your Board of Advisors?

  Go to a growth company/area

  Never stray far from direct influence of the P&L or the Balance Sheet and always ask yourself how you impact it

  Always know where you should be and how you are acting wrt Tactical vs. Strategic thinking and doing

  Get a brand – be different – be known for something unique

  Be a systems thinker – think from multiple vantage points

14

Career Management   Master the guts of the business; Do the crappy jobs

  Know the formal and informal power structures of your organization

  “You see a problem; you own it!” (A. Grove)

  It is all about the journey from Point A to Point B, not the destination

  Point B euphoria has a very short half-life

  Stay focused on the problem, not symptoms

15

16

Trivia

Google Trivia…

17

1.  What was the original name of the Google Search engine?

Backrub.

2.  What was the dollar amount of the first Google investment? Who wrote the check?

$100K, co-founder of Sun, Andy Bechtolsheim

3.  What % of Google Searches go through the “I’m feeling lucky” button?

1%

4.  What day of the year did Gmail launch?

April 1 (many thought it was an April Fool’s Day joke…)

5.  What does Google use goats for?

Google rents goats from a company called California Grazing to help cut down the amount of weeds and brush at Google HQ.

Source: http://www.pcworld.com/article/170173/take_the_google_trivia_challenge.html

http://mashable.com/2010/06/19/10-google-facts/

18

Thank You! & Q&A