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Two-way process of reaching mutual understanding, in which participants not only exchange information but also create and share meaning
"To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others." ~Anthony Robbins ~
(LACK OF CLEAR OR ADEQUATE COMMUNICATION)
HOW DOES MISCOMMUNICATION TAKE PLACE??
One side doesn't communicate enough information.
Misinterpretation of the real meaning.
Asynchronous communication- “TYPED WORDS”.
No communication
MISUNDERSTANDING
It is when one group member gains an interpretation that he believes is accurate, but in reality is not the interpretation.
MISINTERPRETATION
It is when the interpretation of a group member’s statement suggests that his values and beliefs are different from the other group members values and beliefs.
LYING & EVASION
It is deceptive communication.This acts as a way for the speaker to hide their actual beliefs or actions. Thus the speaker gains some power over the listeners because he has obscured the true beliefs or actions.
• Dog for sale: eats anything and is fond of children.
• Used Cars: Why go elsewhere to be cheated? Come here first!
• Illiterate? Write today for help.
Set up in the year 1987. India’s 4th biggest software company. First IT Company in the World Certified
under ISO9001:2000 It is listed in BSE, NSE, NYSE and
Euronext (Amsterdam). The company employs 53,000 IT
professionals across development centers in 6 continents
8.74%
61.22%10.58%
19.46%
Shareholding Pattern as on 31st March 2008
Promoters
Institutional Shareholders
Non-Institutional Shareholders
Custodians
Total Market capitalization of Rs. 15,262 Cr
(As on Dec 16, 2008 )
A total of 650+ Clients 185 of the top fortune 500
Companies
A total of 650+ Clients 185 of the top fortune 500
Companies
“It was like riding a tiger, not knowing how to get off without being eaten”
RAMALINGA RAJU
•Inflated figures of cash and bank balances of INR 5040 crore (as against INR 5361 crore reflected in the books)
•Operating profit was artificially boosted from the actual INR 61 crore to 649 crore.
•Satyam also showed an Interest Earning of 376 crore that was fictitious.
•An understated liability of Rs. 1,230 crore on account of funds arranged by himself.
• An overstated debtors' position of Rs. 490 (as against Rs. 2,651 crore in the books).
Fabricated Income Statements
Overstated cash
balances, income
receivables
Understated Liabilities
Fraud Amount
Raju wanted to take over his MAYTAS INFRA and MAYTAS PROPERTIES.(company of their sons).
He was blamed that he was using the funds of the investors for the family business.
World bank had banned the satyam to take any services for 8 years (due to illegal profit and lack of essential document).
Gap between actual operating profit and the one in the books of accounts continued to grow
The company had to carry additional resources and assets to justify higher level of operations- thereby significantly increasing the costs
Every attempt made to eliminate the gap failed
On December 16th,Mr Raju tried to buy two firms owned by his family, Maytas Properties and Maytas Infra, for $1.6 billion.
Shareholders revolted
They thought it was an attempt to siphon cash out of Satyam
It Mr Raju’s last desperate attempt to plug the hole in Satyam’s balance sheet with Maytas’s assets
Raju Raju sat on the wall... Raju Raju had a great fall...
Balance sheet died... Shareholders cried...
Raju Raju made a fraud.
The government decided to appoint 10 nominee-directors.
Companies and government are closely watching Satyam strategies. They feel that satyam should stand of its own first, if not only then other company’s would approach for a takeover/acquisition of satyam.
Other IT companies like HCL also considering a possibility of takeover
But at last the TECH MAHINDRA took over satyam in June 2009 giving birth to “MAHINDRA SATYAM”.
Pioneered Offshoring
IPO
1988-1992
1988-1992
ISO 9001 Certification
RightSourcingTM Model
Satyam Technology Center established
1993-1996
1993-1996
1997-2000
1997-2000
2001-2004
2001-2004
19871987
2005-2008
2005-2008
20092009
Acquisitions– Bridge Strategy– Citisoft– Knowledge Dynamics– Nitor Solutions– S&V Management
Consultants
SEI CMM Level 5 Certification
Presence in 30+ Countries
Founded Nipuna (erstwhile Satyam BPO)
April 13, Tech Mahindra acquired majority stake in Satyam
June 21, new brand, “Mahindra Satyam” launched
Incorporated as Private Limited Company
Note: Satyam Technology Center now know as Mahindra Satyam Technology Center; Satyam BPO now known as Mahindra Satyam BPO
Genesis Incorporated in 1986 as a joint venture of Mahindra Group & BT
IPO in 2006, rechristened to “Tech Mahindra”
Business Comprehensive service offerings for TSPs, TEMs & ISVs Consulting, Application Development & Management, Network Services,
Solution Integration, Product Engineering, Managed Services, Remote Infrastructure Management and BPO.
Leader in Telecom offshoring
Ranks 5th among the Top 20 IT Software and Service exporters in India (excluding BPO revenues)
Stands 11th in the IT-BPO Employers category
Global presence Operations in more than 25 countries Global presence with 16 sales offices & 13 delivery centers
Customer profile Clients include 11 Fortune Global 500 companies (5 US) Customers include 12 of Top 20 wireless TSPs & Top 5 TEMs
Major clients BT, Cisco, Alcatel Lucent, Microsoft, Motorola, O2, Qwest, StarHub, TNZ, Hutchison, Unisys, Vodafone, BSNL, Airtel, MTN, Etisalat, Zain, T-Mobile, NSN, Cox, Telus, Huawei
Employees Around 33,000+ professionals across the globe
Vineet Nayyar
Chariman, Mahindra Satyam
Member, Mahindra Satyam Board
C. Achuthan
Ex-Director, National Stock Exchange
Member, Mahindra Satyam Board
T. N. Manoharan
Former President, I.C.A of India
Member, Mahindra Satyam Board
C. P. Gurnani
CEO, Mahindra Satyam
Member, Mahindra Satyam Board
Sanjay Kalra
CEO, Tech Mahindra
Member, Mahindra Satyam Board
Ulhas N. Yargop
President IT Sector, Mahindra & Mahindra
Director Tech Mahindra, Member, Mahindra Satyam Board
M Damodaran
Former Chairman (SEBI), Former Chairman and Managing Director (IDBI) and Former Chairman (UTI)
Member, Mahindra Satyam Board
Gautam S Kaji
Chairman, Centennial Group
Former Managing Director World Bank Operations
Member, Mahindra Satyam Board
Enterprise Business Solutions
Infrastructure Management Services
Industry Native Solutions
Business Process Outsourcing
Integrated Engineering Solutions
Consulting & Enterprise Solutions
Application Development and
Management Services
WHEN IN JUNE 2009
BY WHOM TECH MAHINDRA-IT ARM
WHY TAKEOVER OF SATYAM COMPUTER SERVICES LTD - SATYAM SCANDAL – ACQUISIOTION OPPURTUNITY
WHERE HEADQUARTERS AT HYDERABAD
WEBSITE
FOR HOW MUCH
mahindrasatyam.com
31% OF EQUITY OF SATYAM FOR CONSIDERATION OF RS 1756 CR
• Mahindra Satyam Foundation, the CSR arm of Mahindra Satyam with 15000 volunteers.
• Largest corporate blood donor to Red Cross in India.
• Supports 650 Thalassaemic children with fresh blood whenever required.
• Kid Smart Centers• Empowering persons with disability : Disability Mela.
Incorporating Robust Ticketing System :
Mahindra Satyam BPO managed the sale of over 2,50,000 tickets through a team of multilingual proffessionals.
Deployment of Assets :
33 Servers, 900 laptops, 800 printers, 250 cameras and a team of 150 software engineers to supervise the operations and deal with server crashes.
Event Management System ( EMS ) :
Mahindra Satyam developed an innovative EMS focusing on specific areas such as transportation management systems, volunteer management systems, space & material management systems, IT helpdesk and many more.
Good News : Mahindra Satyam will be FIFA IT partner for 2014 Brazil World Cup as well.
Their (Satyam’s) Performance continues to beexcellent and their customer service exemplary.So it is certainly Business as usual.— Tania Howarth, CIO & HROfficer, Birds Eye Group
Service level remained same or even higher than before. “From our side there will be no short-term changes to the existing contract. Satyam hasshowed a very good performance in the last 18 months of its services contract with Ciba— Mr Dominik Marbet, spokesperson for Ciba Holding
Award Awarded ByMahindra Satyam BPO honored as “India’s Most Customer-Responsive BPO Company”
AGC Networks, The Economic Times, Ernst & Young and Nielsen
Second-Best Employer in India Hewitt India
Among the Top 125 companies in training. Training magazine
SAP Pinnacle Award 2008 under “Service – Ecosystem Expansion (Growth)” category
SAP
Forbes Top Asian Companies under US$1 billion Forbes Magazine
• Mahindra Satyam, Morpho selected as key partners for UIDAI.
• GE extends its multi-million dollar contract with Mahindra Satyam for the next three years.
• Mahindra Satyam signs a 5 year multi-million dollar SAP contract with GSK .
• Mahindra Satyam signs new four year offshore contract with KMD, one of Denmark’s largest IT companies.
• We also wish that the company stands once again whooping investors not with the false promises but in accordance with its name that is TRUTHFULNESS.
• Quickly put the issues behind us and ensure continuity of our operations and our services delivered to our customers.
• Do everything that we can as an organisation to ensure the stakeholders
• Restore confidence of the customers employees, suppliers and investors by ensuring business continuity.
http://www.rediff.com/money/2008/jul/17sd1.htm http://www.livemint.com/2009/01/07214335/Truth-about-Satyam-rise-and-f.html http://www.thehindubusinessline.com/2009/01/14/stories/2009011450020800.htm
http://www.satyamscam.info/
http://satyamscamhttp://www.satyamscam.info/
http://satyamscam.in/2009/03/govt-to-provide-help-to-cbi-in-satyam-scam-case/.in/2009/03/govt-to-provide-help-to-cbi-in-satyam-scam-case/
http:// [email protected]
http://mahindrasatyam.com/
SWATI BIYANI
PRATEEK CHAUDHARY
DIVYA MAHESHWARI
OLIVIA
POOJA TOLANI
TRUPTI URUMKAR
