PROJECT ON TEAM VIEWER Management Information Systems

Akshay Shetty Chinmayee Das

Dibyashree Mohanty Shilpi Mishra

Rashmita Sahoo

Concept of Remote Desktop

In computing, the term Remote Desktop refers to a software or operating system feature that allows a

personal computer's desktop environment to be run remotely on one system (usually a PC, but the

concept applies equally to a server), while being displayed on a separate client device.

Remote desktop applications have varying features. Some allow attaching to an existing user's session

(i.e., a running desktop) and "remote controlling", either displaying the remote control session or

blanking the screen. Taking over a desktop remotely is a form of remote administration.

Remote access can also be explained as remote control of a computer by using another device

connected via the internet or another network. This is widely used by many computer manufacturers

and large businesses' help desks for technical troubleshooting of their customers' problems.

There are various professional first-party, third-party, open source, and freeware remote desktop

applications, some of which are cross-platform across various versions of Windows, Mac OS X, UNIX, and

Linux.

About the Host

The computer being accessed is called the host. Think of the host as the computer that is "welcoming

you in" by allowing you to use it remotely. The host has files and programs that you want to be able to

access from any computer with an Internet-connected web browser.

About the Client

Any device you use to access a computer running the LogMeIn host software is called a client. The client

is "welcomed" by the host. The client requires no preinstalled software. The client can be any computer

with an Internet-connected web browser – whether at an Internet café, client site, or friend's house.

How does it work?

Remote desktop software captures the mouse and keyboard inputs from the local computer (client) and

sends them to the remote computer (server). The remote computer in turn sends the display commands

to the local computer.

When applications with lots of graphics including video or 3D models need to be controlled remotely, a

remote workstation software that sends the pixels rather than the display commands must be used to

provide a smooth, like-local experience. HP Remote Graphics Software is one such remote workstation

solution.

Remote desktop sharing is accomplished through a common client/server model. The client, or VNC

viewer, is installed on a local computer and then connects to the network via a server component, which

is installed on a remote computer. In a typical VNC session, all keystrokes and mouse clicks are

registered as if the client were actually performing tasks on the end-user machine.

Once the administrator has entered the correct password, the remote desktop software enables that

administrator to access the target computer. Then, uploads, downloads, file transfers, and software

maintenance can take place.

Indeed, software maintenance is one of the most common uses of remote desktop software. Often, the

administrator will shut down a malfunctioning software application or install a software upgrade using

remote desktop software. This saves the time that it would take the administrator to physically insert a

CD into the target computer or to do a manual software upgrade download.

The target computer in a remote desktop scenario is still able to access all of its core functions. Many of

these core functions, including the main clipboard, can be shared between target computer and

administrator, however.

Certain safety features can be built into the remote desktop software protocols such that the

administrator is not able to delete or otherwise alter files without the target user’s permission.

Technology

A virtual office provides communication and address services without providing dedicated office space.

It differs from "office business centres" or "executive suites", which do provide office space.

The mission is to provide unique market leading managed information and communication technology

(ICT) services, which enable a clear competitive market advantage for your business. Utilising fibre

technology to provide optimal performance:

Voice - utilising both Voice over IP (VoIP) and Plain old Telephony Systems (POTS)

Voicemail - manage your greeting, implement diversions, setup message notification and even

have your voicemail sent to your email

One Fax - the Servcorp Fax to Email & Online Fax solution

One Fone - the Servcorp VoIP telephony application built for desktop, tablet and/or smartphone

Web Conferencing (including video capabilities) - for all online meetings and presentations

Video Conferencing - providing managed video communications in standard or high definition

Virtual offices are rapidly becoming the preferred office type by most businesses and organizations. This

wonderful development that came about as a result of the growing needs for diverse options in the way

an office space is set up, used and managed has not only brought about better working environments

but has also enabled people to customize the offices to fit into their personal schedules.

The technology behind virtual offices is a simple yet detailed combination of ideas that makes it handle

all the functions of the normal office and crown it with even more positive additions. The whole concept

is based on the use of the internet and how to fuse it with other available resources to make this

development a totally reliable solution to office space requirements.

Although it is based largely on the internet, virtual offices do not depend entirely on that. There are

telephones involved, traditional mails whenever required and physical human input into this

arrangement. However, the internet is the basic of it all and without it; there is no functional virtual

office. All the functions of the virtual office are set up in accordance with several standards to make the

program to handle office operations with ease.

Since the workers in a virtual office work from remote locations, there is the need of technology that

will connect them. This is where software and websites come in.

To create a virtual office space we need to combine the use of several software programs and a reliable

web address so that the workers will connect with each other and the bosses with more efficiency.

There is also a reliable chat system to ensure that every question raised is responded to in no time.

Keeping questions from workers for longer periods of time without responding to them will actually

affect the amount of work they do, the quality and even their motivation, this will be derailing the gains

that a virtual office arrangement should bring to a business.

The technology does not take into account the needs of the workers only; there is need for a reliable

system to take care of the clients. In fact, this is more important than anything else.

They say that client satisfaction is the basis of success of any business so you have to use technology to

ensure that your virtual office is friendly to your clients.

This involves having a system that will allow the clients to access information about your business. There

should be a standby attendant to respond to their calls and when the attendant is busy, there should be

a reliable voicemail system. If you have so many calls to handle at your virtual business, then you can

consider using the services of a call centre. This can either be in-house or hired services.

Having a well-run virtual office depends on the way you use the diverse options that technology offers

so that you have every department of your business functioning well.

Many companies that offer virtual office spaces also provide their clients with a range of technologies to

support their offerings. Cutting edge technology in virtual offices:

One fax

One fax is a technology used by virtual offices that improves the efficiency of taxes – a necessity for

many small, medium and large businesses. The online faxing system makes it flexible and convenient to

use and the high-end telephony technology used by Onefax is a massive benefit to many virtual office

users. This sort of technology allows business owners to save money on products such as ink, paper and

machines. As well as making monetary savings, the efficiency of using fax is also increased. Programmes

and systems put into place by a virtual office provider will have a backup and support system – unlike a

regular fax machine that does not keep a record of any documents.

Forwarding Messages

Some virtual offices are provided by companies that choose to use email as a way of forwarding

messages into clients after a virtual receptionist has taken a call while others opt to use SMS or a voice

mailbox service.

WebEx

WebEx is a convenient way to participate in an online meeting in real time, which allows users to save

on travel costs as well as time.

File Transfer

This programme allows users to move files from their desktop to their personal Microsoft office portal

that consequently enables them to access the files from any PC that can be connected to the internet, as

well as print to a select location and share with colleagues worldwide. Call patching services are another

well-used technology in virtual offices and many telephone-focused companies can make use of this

service. Another popular service is known as fax-to-email and this means that you can access to your

faxes even when you are not with your fax machine, enhancing your ability to communicate with others

from wherever you are. Virtual offices run on many technologies from simple forms such as call handling

and forward services through to more complex technologies such as Onefax.

Virtual Offices London

One of the primary benefits of virtual offices is the use of a prestigious business address that is

synonymous with the sector. Virtual offices London are arguably the most sought after addresses in the

UK as the capital of one of the most vibrant business industries in the world and is without doubt one of

the most significant places to conduct business from. Virtual offices London offer customers a sense of

professionalism that is matched only by the top technologies used by such companies to ensure that just

because users a virtual office, it does not affect the expertise, professionalism or ability of a company.

Servcorp

Servcorp offers the world’s finest serviced and virtual office solution, and utilises the latest technologies

that enables businesses in this industry to thrive. Operating an international network of prime CBD

serviced offices including virtual offices London, Sercorp’s office and IT solutions enables companies of

any size to operate with the corporate presence, IT infrastructure and support of a multi-national

organisation.

Application Review

Installation

Step 1

Step 2

Step 3

Note: In the previous case, there are two screen shots where in one is of partner computer and

another is of different system.

Step 4

As seen in Step 5, as we can see the team viewer window is divided into “Remote Control” and “Meeting

Tabs”

Step 5

The Remote Control Tab is further divided into the following areas.

Allow Remote Control

In this area we can find team viewer id and password, if we want to share the information with the

partner then the concerned person with whom we want to share will be able to connect to the partner

computer

Control Remote computer

In this area we have to add partners id with whom we want to connect in addition, various connection

mode are available. The various connection mode available are

Remote control: - Control your partners computer or we can work together on a single

computer.

File Transfer: - Transfer file to your partner’s computer from another computer.

Figure 1

As seen in Figure 1, the meeting tab consists of two parts:-

Host Meeting

In this we can start spontaneous meeting and invite to participate in presentations, video calls and

phone. In this we can schedule meetings and can also show the schedule of my meetings on which all

dates the meetings are already fixed and can schedule meetings accordingly.

Join Meeting

In this we can enter the ID of the meeting in which we would like to participate.

The menu bar of the team viewer contains the menu items like

Connection

The connection menu have the following options

Invite partner, to invite someone to participate in some of the online events.

Setup attended access, it help to setup team viewer so that one can access the computer

anytime without being physically present.

Open management console

Exit team viewer, it helps us to exit from the application.

Extras

The extra menu has the following options.

Option, in this we can do the network settings wherever we are working and account settings as

well.

To play or convert recorded session

Tell a friend, in this we can recommend our friends or others to use team viewer.

Log files, in this we can access the log files that are created by team viewer.

Activate license, it helps to activate the license key on the system for the security purpose.

Check for license updates, it helps us to say that on which date the license will expire and it

needs to be updates.

The Menu Bar

You’re Trial Period, it gives the customer to trail team viewer for certain days so that they can

see the usage and benefits of the application.

Help

The help menu contains the following options:

Team viewer web help, in this if we need the help of team viewer we can access to support

website by clicking on it.

Team viewer website, by clicking this we can open up the team viewer website.

How it works, in this it help us to know the application works

Feedback, we can give ratings by using this applications

Check for new version, in this we can check the latest version of the team viewer.

About, to obtain information about the team viewer and licensing.

The status bar is located along the bottom edge of the main team Viewer window. It contains a status

light indicating the status of your connection

Green: Ready to connect. You can set up a secure connection from your team Viewer or

accept an incoming connection.

Yellow: The authentication process for setting up a team Viewer session has started.

You or your partner must enter a password.

Red: The connection was interrupted.

The Status Bar

Business Aspect

The range of features that Team Viewer provides impacts business immensely in daily operations.

General Features

A complete solution for all scenarios: a single software for support, administration, meetings,

presentations, teamwork, home office, and training purposes in real time

For Windows, Mac, Linux, iOS and Android systems, incl. cross platform connections

Works without configuration, even though firewalls and proxy servers

Simple management of your connection partners via your computers & contacts list with simple

1-click connections

The presence display in your computers & contacts list indicates which of your computers and

contacts are currently online and available

Instant messaging functionality in the computers & contacts list - including group chat and

offline messaging

Terminal server support

Remote Control

Installation as system service possible at no additional costs, thereby allowing 24/7 access to

destination computers. Example: remote server maintenance or administration

Direct LAN connections possible via TCP/IP even without an Internet connection

Transfer of special keys (e.g. Ctrl+Alt+Del)

Synchronization of clipboard

Supports UAC (user account control)

Including a true VPN (virtual private network) channel – in addition to the pure desktop sharing

Black-screen function: switch the remote computer monitor dark, e.g. if you do not want

anyone to watch while you are accessing your office PC.

Changing sides: simply reverse the viewing direction during an on-going session.

Drag & drop functionality for fi le transfers - in both direction, to any desired location

Comprehensive fi le manager for the fi le transfer to and from the remote computer (including

resume function)

Restart of the remote computer and subsequent automatic reconnection - even in safe mode

Remote update possible (update TeamViewer version remotely) - including automatic

reconnection

Multi-Monitor Support - flexible navigation between multiple monitors. Display multiple remote

screens simultaneously on your local screens (e.g. 2 windows for 2 monitors).

Record remote sessions as videos, including AVI format converter

Free scaling of remote control window

Save individual connection settings for all future connections to the same computers by group,

contact or computer

Integrated screenshot feature within the remote control session

View system information of the remote compute

Meetings

Schedule and organize meetings

Integration of the meeting dates into Outlook

Send invitations with corresponding session data via your email client - easy participation

Starting meetings is possible even without participants - for optimal preparation

Meeting can be started with a click; simple and spontaneous

Detailed rights management: differentiate between presenter, organizer and participants;

presenter’s role can be changed during a meeting.

All meeting participants can communicate with each other interactively via VoIP, video,

telephone conference, and chat

Whiteboard for spontaneous drawings during presentations, including several shapes, pens,

markers and speech bubble, as well as the option of saving screenshots

Make documents available for download during a meeting

Interaction between participants can be individually set

Individually select the applications you want to share

An image of your local screen shows you what your participants are actually seeing during

meetings and presentations.

Participants can also take part in meetings from their iOS or Android device.

Viewing presentations / training sessions in the browser without installing software (pure HTML

and Flash) is also possible

Modules

Customer modules (QuickSupport, QuickJoin) can be used without installation, no administrator

rights are required

Link the customer module (QuickSupport) with your computers & contacts list: your partners

appears in your computers & contacts list after opening the customer module, and you can

connect to them without exchanging ID and password.

Exchange chat messages via the customer module (QuickSupport), even before a connection is

established. Your customers can thereby, e.g. report problems immediately without needing to

contact you via telephone.

User-defined exclusion of liability (disclaimer) possible in the customer module (QuickSupport),

which the partner must accept prior to a connection

Separate customer module (QuickJoin) for online presentations and meetings for easy use

Permanent access to unattended computers/servers (use the free TeamViewer host module).

The customer modules (QuickSupport, QuickJoin, Host) can be visually modified

Web Connector - do you have to carry out critical tasks while you are on the road (e.g. from the

hotel or an Internet café while on vacation)? Simply control remote computers via the web

browser without software installation (pure HTML and Flash).

Portable version: bring your personally configured TeamViewer along and call up the software,

e.g. directly from a USB stick at any computer.

TeamViewer Manager – the database application offers extensive options for partner

management and session logging – e.g. for your invoicing.

Easy distribution of the software and the settings in the domain network with the TeamViewer

MSI package

Performance

In many cases, intelligent connection enables direct and very fast point-to point connections.

Worldwide distributed routing servers make TeamViewer very fast in international use.

Intelligent routing via the closest server using geo-localization

Connections are even possible in slow environments (ISDN, modem)

Display quality and colour depth with intelligent automatic mod.

Security

Automatically changing random passwords allow secure on-time access

Security in home banking quality (SSL): RSA public/private key exchange and AES 256-bit session

encoding

Program options can be protected with a password or changes can be explicitly reserved for

administrators only.

Blocking unwanted access via the blacklist, explicit permission is possible via the whitelist

Security-oriented company, certified in accordance with the Quality Management Standard DIN

EN ISO 9001

Quality seal of the Federal Association of IT Experts and Consultants (maximum point score)

Software is uniquely identifiable using code signing from VeriSign

Availability

Redundant, distributed high availability network

Due to many million installations, possible problems show up immediately and can therefore be

corrected immediately.

24/7 monitoring of all critical components

Investment security

Lifetime licenses – use is possible without time restrictions

Guarantee of satisfaction of 7 days

Internationally and nationally renowned customers

Costs / licensing model

You can support as many customer computers or servers as you like with one license. Hosts do

not incur any costs.

Only one party in a connection requires a license, i.e. in a home office use scenario, the licensed

office computer can be accessed by any computer you want to use.

Single payment: no ongoing costs represent an unrivalled attractive solution.

Fair update prices for major release changes of main versions - without any pressure to upgrade

to the new version

Free telephone support for license holders

Delivery of the license key directly upon ordering - payment by credit card, PayPal, invoice or

check

Similar Software

Like Team Viewer, LogMeIn is a subscription based remote access Host for Windows-based PC’s.

When you install LogMeIn Pro as the host software on a computer, you will be able to access that

computer from any computer connected to the Internet.

Any time you are in a remote access session with a computer running LogMeIn Pro², you will also be

able to take advantage of the following premium remote services that are not available with LogMeIn

Free:

File Transfer and File Synchronization

File Sharing

Remote Printing

Remote Sound

Desktop Sharing (the ability to invite another user to your computer)

Advanced Host Dashboard View

By itself, LogMeIn Pro² is a powerful remote access tool. When combined with LogMeIn Central, data is

gathered from any computer running LogMeIn Pro² and made ready for use by LogMeIn Central for

advanced reporting, computer monitoring and alerting, and computer inventory.

System Requirements for LogMeIn

Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit)

Windows ME & 2000 (32-bit)

Mac OS 10.4 (Tiger) and v10.5 (Leopard) on both Power PC and Intel-based Macs

Smartphones