DWAYNE MILLER2644 Queen Bee Lane dwaynemiller2009@hotmail.comSt. Louis, Missouri 63129 314-346-9086 (C) 314-846-8746 (H)

PROFESSIONAL SUMMARY

Process Improvement and Project Management Professional, MBA, certified PMP, Lean Six Sigma Master Black Belt, and ITIL V3 Foundation. Progressive design, implementation, and project management experience in a Fortune 500 Global company seeking a Process Improvement and Project Management position. Highly skilled at utilizing industry best practices and formal methodologies for process improvement, process control, new process design, development, implementation, managing project expenses, resource allocation, and tracking financial reporting. Broad background necessary to understand and communicate with both technical and business professionals in order to implement practical solutions to business challenges.

TECHNICAL EXPERTISEProficient in Microsoft Project (2010), Project Server (2010), SharePoint (2010), Outlook (2010)

PowerPoint (2010), Excel (2010), Word (2010), OneNote (2010) Operating Systems – XP, Vista, and Windows 7, Cisco WebEx

SAP accounting system: Project Builder, Requisition and PO creation, approval, and releaseProject Summary Reporting, Financial Overview

Project Health Reporting, Work Breakdown Structure, TimekeepingSummit D Project Management Methodology

PROFESSIONAL EXPERIENCE

Maritz – Maritz Global Technology Services – Fenton, Missouri April 2012 – PresentTechnical Project Manager Responsible for gathering requirements, developing project estimates and plans, assessing risks of

technology development, managing development team, budgets, and schedules. Developed and man-aged project scope, schedules and budgets. Managed multiple project deliverables and project teams that consisted of information architects, graphic designers, quality assurance analysts and develop-ers. Managed relationships with clients and vendors

o Projects include: stand up Data Warehouse, implement Enterprise print system, PCI Re-Certification, implement Virtual Tape Library, Oracle refresh, Productivity Metric Development, application moves between clients, migration of instances/databases from HP’s PolyServe to VMware, and upgrade of email management software.

Wipro Consulting Services – MasterCard – O’Fallon, Missouri January 2012 – April 2012Manager – Process Excellence Drove innovative Lean based solutions to realize productivity improvements, cost optimizations and

efficiency gains for MasterCard IT Systems. Eliminated operational wastes and drove the right behavior that resulted in reduced cycle time in producing technical documents, reduced number of iterations and rework, and reduced number of incidents due to excessive changes. Focus of these measures on two pilots:

o Reduced frequency and impact of expedited changes.o Enabled interaction simplification between Application Development and Infrastructure

teams to foster better communication and planning to deliver projects in an efficient manner.

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SAVVIS – Town and Country, Missouri April 2011 – November 2011Sr. Project Manager – Global Operations Managed critical effort to plan, schedule, execute, and track, the reconfiguration of 30,000+ servers

in the global Savvis server estate with aggressive timeframe.o Developed Master Schedule in collaboration with Savvis’ global customer base.o Scheduled all work utilizing Savvis’ Vantive ticketing system for maintenance.o Managed project team of ten including four resources in India for reconfiguration execution. o Successfully scheduled and executed maintenance windows in multiple time zones covering

Singapore, Japan, US, Canada and UK without impact to customer business operations.

CENTURYLINK, LIGHTCORE – Wentzville, Missouri 2009 – April 2011Project Manager – Capital Projects Established key process improvement techniques to structure status reporting and retrieval for

department. Converted Provisioning Status meeting and report into structured entities focusing on exceptions, near due dates, and project risk. Process improvements increased productivity 18%.

Developed Sales Planning Model to assist in planning for required approval process. Developed schedule templates for Sales to better estimate order execution times. Created best and worst case scenario schedules for Sales so business risks could be easily identified and managed.

Developed justification for adjusting approval threshold that generated an increase of $308,000 in revenue.

ANHEUSER-BUSCH INBEV – St. Louis, Missouri 1985 – 2009Project Manager/Business Analyst – Network Services (2006 – 2009) Managed migration of 60 Business Partners (BPs) to Cisco Adaptive Security Appliance (ASA)

VPN connectivity. Elimination of end-of-life/support equipment garnered maintenance cost savings. Coordinated upgrade of Anheuser-Busch firewall infrastructure of 50 devices. Resulted in greatly

reduced service calls and maintenance costs. Set standard configuration for efficient management. Project Manager for upgrading core infrastructure at 7 theme parks before opening day, 4/15/07.

Parks opened with upgraded infrastructure on time. New core switches were more reliable and maintenance costs were reduced.

Project Manager (1998 – 2006), Project Manager, Network Design, and Implementation (1995 –1998), Network Technician (1991-1995), Corporate Data Center/Mini-Computer Operator, Mainframe Operator, Stager, Distribution Clerk (1986-1991)

EDUCATIONMasters of Business Administration Keller Graduate School of Management – Chicago, Illinois

(Graduate Certificate in Project Management)Bachelor of Science, Business Administration/MIS - University of Missouri – St. Louis Missouri

Lean Six Sigma Master Black Belt –Certification January 2013Lean Six Sigma Black Belt - Certified – March 2011

PMP - Certified - 2009ITIL V3 Foundation Certified - 2009

PROFESSIONAL ORGANIZATIONSMember – Project Management Institute – 1998 – Present

(PMI Mentor – Founding Member, Mentoring Committee – Volunteer - Metro St Louis Chapter of PMI)Member – Toastmasters International – 2000 – Present (TMI Mentor)