Midway Games:

The Secret of Finding (and Keeping)

Great PeopleThursday, November 15, 2018

Jim Mayall, DelGrosso’s Park & Laguna Splash

Tony Sanders, Santa Cruz Beach Boardwalk

Heather Moore, Sea World, San Diego

Let’s Get Started

WHO’S READY TO…

Let’s Get Started

Everyone, please stand up.

You Who ActivityHOW DOES IT WORK?1) The group leader will ask the question: You Who?2) The group will answer the question, with a question: You Who Who?3) The leader will answer with an action phrase to the group: You Who… (Insert action phrase)4) The group will then repeat the action word four (4) times as they perform the action. After

the fourth time, everyone yells out "freeze!" and holds still.

EXAMPLE:Leader: You who? Group: You who who?Leader: You who climbs a mountain.Group: Climbs, climbs, climbs, climbs, freeze! (Everyone makes a climbing motion while saying it)

LET’S HAVE FUN!

Midway Games:

The Secret of Finding (and

Keeping) Great PeopleThursday, November 15, 2018

RECRUITMENT PROCESS

Jim Mayall, Del Grossos

Finding Great People

What recruiting strategies is your company using?

Social Media

/Networking

High School or

College Visits

Newspaper,

Radio, & TV

Ads

Employee

Referrals

Putting a spin on

Recruiting

It started with a THEME!

The current trend of

Marvel and DC Comics

Movies brought upon

DelGrosso’s Park 2018

Park Power Theme.

Core Values

Incorporating your Company’s Core Values into your theme.

Recruiting Tools

Recruiting Package:

*Coming to your

School Poster

*10 Reason to work

at the Park Poster

*Various Department

Posters

*Thumb Drive with

Recruiting Video

Lunch & LearnThe Lunch & Learn gave our team the time to

meet with the Guidance Counselors and

Principals, from the local high schools and

career centers, to discuss opportunities at

DelGrosso’s Park and how working at the park

provides continuing education for their

students.

This event was very well received by all who

attended. It information shared even lead to

visits to classrooms that focus on specific job

functions such as food service and

merchandising.

Recruiting Video

High School Recruiting

VisitsPark recruiting sessions where

conducted during lunch periods at

the local high schools. We had two

teams set up at assigned High

Schools on Tuesday’s and

Thursday’s. The team would

discuss, with students, the job

opportunities, incentive programs,

and top 10 reason to work at

DelGrosso’s Park.

Employee Referrals

Application Process

Does your company use online applications, paper applications, or

both?

- Do you use Knock Out Questions on the application?

- What are some games specific questions you are asking candidates?

- What are some Red Flags to look for when reviewing an application?

Interview Process

What are you looking for in a Games Employee?

1. Demonstrates an Outgoing, Energetic Personality.2. Clearly Spoken.3. Guest Focused.4. Well Groomed Appearance.5. Demonstrates ability to work as a TEAM!6. Shows ability to be Trustworthy.7. Understands accountability and takes pride in

their work.8. Shows a desire to work.

Training - Online

Training - Onsite

Manager & Team Leader

Guest Engagement

Employee Engagement

Game Attendants

Ice Breaker Game

Guest Engagement

Cash Handling Training

Individual Game Operation

Incentives & Rewards

Scratch Off Cards

Themed Cash/Coins

Prizes:

Park Food

Souvenirs

Apparell

Laptops/Ipads

Gift Baskets

Concert Tickets

Employee Events

Themed Parties

Ride & Game Night

Waterpark Island Party

Dunk the Director Event

Midway Games:

The Secret of Finding (and

Keeping) Great PeopleThursday, November 15, 2018

ENGAGEMENT

Heather Moore, Sea World, San Diego

Tony Sanders, Santa Cruz Beach Boardwalk

Keys to Effective

Engagement

Engagement Keys

• Everything should involve your company culture (programs/philosophy)

• Get involved and show your employees you care

• Get your team excited and have fun

Engagement Keys

• Tie everything into your company culture

• Santa Cruz Beach Boardwalk

• 4 Simple Things

• Sea World

• Service Basics & SEA's B's

Engagement Keys• Tie everything into your company culture

This is posted in every game,

back area, office area, stock

room, warehouse, etc..

Engagement Keys

• Get involved and show your employees you care

Engagement Keys

Get your team excited

& have fun!

Engagement

With Employees

Engagement

with Employees

Ways to Engage

• Pre-Shift Meetings

• Communication Tools

• Having Fun

• Events / Parties

• Competitions

• Extras

Pre-Shift Meetings

Engagement with Employees

SCBB Pre-Shift Meetings

• Less of an information session

• Activities

• Energizers

• Fun Games

• Reward the Interaction

• Create competition

The best $22.00 I’ve ever spent.

Engagement with Employees

Engagement with Employees

SCBB Pre-Shift Meetings

• Be creative – Have Fun

• Use the internet to find activities• Google or Youtube

• Modify to fit your needs

• Ask your employees for ideas

• Invite other managers to join in the fun

• Go outside – Get loud!

Engagement with Employees

SCBB Pre-Shift Meetings

Other Activities

• Dance The Hokey Pokey (in front of everyone)

• Rock Paper Scissors battle

• Musical chairs

• Played park games / rode park rides

• Supervisor VS Operator games

Engagement w/ Employees

SCBB Pre-Shift Meetings

• End with a group positive moment

• I ask my employees the same question everyday:

• “What are we going to do today?”

• Everyone yells - HAVE FUN!

Engagement

with

Employees

SW - High Five Newsletter

Review

• We celebrate successes

• We share stories of

success from employees

Engagement

with Employees

SW - High Five Newsletter

Review

Communication Tools

Engagement with Employees

SW - Communication Tools

• Area Information Boards

• Sales Challenges / Rankings

• Upcoming Events / Info

• New specials

• Game Changes

Engagement

with Employees

SW - Communication Tools

• Area Information Boards

• Information about the team

Engagement

with Employees

SW - Communication Tools

• Area Memory / Fun Boards

• Pictures of employees

• Pictures from parties

and activities

• Stories of Success

Engagement

with Employees

SW - Communication Tools

• Area Memory / Fun Boards

• Celebration

• Employee of the

month posters

Engagement

with Employees

SCBB - Communication

Tools

• Social Media

• Private FB Group

Engagement

with Employees

SCBB - Communication

Tools

• Email - Scheduling system

Engagement

with

Employees

SCBB

Communication

Boards

Engagement Keys• Communication

• Constantly reinforce your company and culture

Having Fun

Engagement

with Employees

Let’s Have Fun!

• Events

• Parties

• Competitions

• Extras

Engagement

with Employees

Events & Parties

• Offer a variety of events for everyone

• Use your resources – Events don’t have to be costly

• Go online and research what other similar businesses do

• Make it unique to your facility

Engagement

with Employees

Competitions

• Great way to build team

spirit

• Drive Sales

• Communication is key

• Celebrate the successes

Engagement

with Employees

Small Extras

• Free Ice Cream

• SCBB – Free Crew Shirt

• Worn on Holidays and

Fridays

Engagement

With Your Guest

Engagement

with Your Guest

Have Fun & Think Outside the Box

• Encourage your employees to provide meaningful and

memorable engagement with their Guest

• Be creative – think outside the “spiel box”

• Give them the tools they need (not just a microphone)

• Set the example – Personally show them how to create

memories

Engagement

with Your

Guest

SCBB Engagement Guide• It sets some parameters, while

allowing the employee to go

above and beyond

SCBB Engagement Guide

• WOW Moment Section

Engagement

with Your Guest

SCBB

• 2018 was “THE YEAR OF ROCK, PAPER, SCISSORS”• If a guest did not win, employees were allowed to challenge the Guest

to a game of Rock, Paper, Scissors

• If the guest won RPS, they would be given another chance to play

for free (an extra ball, an extra toss, more rings, etc…)

• Started by an employee at our Soccer Game

Engagement

with Your Guest

Make memories by losing!

• If the guest lost at RPS…

the employee would say

“best 2 out of 3”

• We tried to ensure the

Guest would win at RPS

Engagement

with Your Guest

• Allow your Guest to play for free (scary concept)

• From January through August of 2018:

• The SCBB allowed thousands of Guest to play our

Ring Toss game for free.

• Out of the thousands of Free Rings – Approximately

6 winners – Prizes did not exceed $600

• YTD Net Income (As of August) + 50%

Engagement

with Your Guest

Employee ProgramsObservation / Audits / Coaching

Reward & Recognition

Employee

Programs

SW – Ambassador Audit

• Quick and Easy

Employee

Programs

SCBB Boardwalk’s Best

Program combines

• 2hr Training Class

• Observations /

Coaching

• Rewards Component

Employee

Programs

SCBB Boardwalk’s

Best • Make the

observation form

easy to use and

easy to understand.

Employee

Programs

SCBB

Boardwalk’s Best The observation form

also contains the

criteria.

Employee

Programs

SCBB Boardwalk’s Best• If an employee receives

an EXCEEDS on their

observation, they receive

a SPLASH CARD

• 1 card = Movie Ticket

• 3 cards = $25

Employee

ProgramsSW – Incentive Program

•We reward our top sellers

through our Games

Monthly Incentive program

•We display these for

everyone to see.

Employee

ProgramsSW – Incentive Program

Ambassadors receive

points and can redeem

them for different prizes.

Employee

ProgramsSCBB

Reward & Recognition

SPINS Program

Results

Questions