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MIDDLE EASTERN BUSINESS CULTURES AND APPROACHES TO MANAGEMENT
Varvara, Iry, Abhisit, Rayhan, JackGroup 4
TABLE OF CONTENTS
Introduction Relevant theory Example countries Approaches Comments Conclusion
Introduction
The role of cultures in business:
Reflects of market Tool of communication Competitive advantage
Middle East
Edgar Schein's model of culture
Artifacts
Espoused Values
Assumptions
Artifacts
Visible elements in a culture. Recognized by people. Might not be able to fully understand.
Middle Eastern Business Culture
Understanding the Middle East’s Reality verses its Perception Business Referrals / Introduction Business is Personnel Time is NOT of the Essence Selecting a Local Partner
Espoused values
Leading figures of a culture. General and shared assumptions. If espoused values are not in line might
cause trouble. Do not separate professional and
personal life. Small talk is more than just a courtesy Face to face Decisions can take a long time.
Understanding the Middle East’s Reality verses its Perception
Business culture and Business etiquette. meeting protocol and Negotiation
techniques The Middle East is often perceived as
corrupt Risk of corruption.
It is NOT What you Know, It is Whom you Know
The traditional Islamic greeting 'Asalamu alaykum' (peace be with you). 'wa alaykum salam' (and peace be with
you). Handshakes can last a long time. About Middle East: chaotic, disorganized
and frustrating.
Turn-offs and/or Rude Moves
Do not eat or drink during Ramadan Do not use your left hand. Never cross your legs and display the
sole of your foot. Do not eat pork, drink alcohol. Workweeks may vary Never interrupt Muslims at prayer. Exceedingly generous, hospitality is
legendary.
Assumptions
Shared values. Not be especially visible to everyone. Assumptions and espoused values are
possibly not correlated, Differences between espoused and
actual values may create frustrations.
Respecting the Local Language:
A few Arabic Greetings Will Do: Arab Gulf Markets can be Difficult to
Penetrate Exceptionally proud of their language. The roles of men and women Do not try to shake hands. Avoid
touching and prolonged eye contact with women.
Arabic is written right-to-left.
Prayer time Observations, Fasting, etc…
One cannot talk about the Middle East in a cultural sense without mentioning Islam.
It is best to avoid doing business on or near the two Eids.
Green is associated with Islam. Treat the flag of Saudi Arabia extremely
carefully.
Middle East - National Culture
The set of norms, behaviors, beliefs and customs that exist within the population in the
country
Collectivist - "we" takes precedence over the "I“
The Family - the family or tribe takes central focus in daily life
Hierarchy - a hierarchical society it used to levels of authority
Middle East – National Culture
Honors/Shame/Face - relationship driven cultures
Networks - due to such cultures relying on bonds and relationships
Consensus - in hierarchical societies decisions are usually made on a group basis
Hofstede’s cultural dimensions
Power Distance Individualism versus Collectivism Uncertainty Avoidance Masculinity versus Femininity (Male vs.
female) Short-Term Orientation
Trompenaars’ Seven Dimensions of Culture
Universalism versus Particularism Individualism versus
Communitarianism Specific Versus Diffuse Neutral Versus Emotional Achievement versus Ascription Sequential Time versus Synchronous
Time Internal Direction Versus Outer
Direction
Saudi Arabia – Jordan - Lebanon
National Culture
Power
Dista
nce
Indi
vidu
alism
Mas
culin
ity
Unc
erta
inty
Avo
idan
ce
Long
Ter
m O
rien
tation
0102030405060708090
100
Saudi ArabiaJordanLebanon
Saudi Arabia’s Culture
National Culture : people accept a
hierarchical order collectivistic society masculine society preference for
avoiding uncertainty
normative in their thinking
Core Culture Values : Islam Relationships, Trust,
Wasta Hospitality and
Generosity
Jordan’s Culture
National Culture : hierarchical society collectivistic society feminine society high preference for
avoiding uncertainty strongly normative
culture
Core Values: Islam Family Hospitality
Lebanon’s Culture
National Culture : accepts a
hierarchical order collectivistic
society masculine society Normative culture
Core Values: Family Personal
Relationships Islam Power/Education/
Prestige
Saudi Arabia - Business Culture
Face-to-face meetings Mutual benefit Reciprocity of favors Hierarchical Modesty is highly
valued Meetings are often
lengthy Negotiations may be
tough
Jordan-Business Culture
Open, progressive and well educated
Relationships are important
Invitation of friendship
Know simple Arabic words and phrases
Lebanon - Business Culture
Employ an interpreter local agent - agent
commissions : 5 to 8% Build a Solid Relationship Developing a strong personal
relationship Exchange of mutual favors Build some flexibility into your
schedule Lebanese are not used to
seeing women in business
Conclusion
Cultural Characteristics of Middle Eastern business : Strong affected by traditional religion Emphasizing relationship between people Hierarchical
Advices for operation in Middle Eastern: Learning and understanding local religion and
habit Strengthen communication in various aspects Clarify the hierarchy in business Combination local culture and own product and
service
References
http://www.maronite-heritage.com/Lebanese%20Culture.php http://www.kwintessential.co.uk/resources/global-etiquette/saudi-arabia-
country-profile.html http://www.everyculture.com/Sa-Th/Saudi-Arabia.html http://geert-hofstede.com/index.php http://www.kwintessential.co.uk/resources/global-etiquette/lebanon.html http://www.everyculture.com/Ja-Ma/Lebanon.html http://www.ghazi.de/society.html http://www.roughguides.com/destinations/middle-east/jordan/culture-eti
quette/ http://www.everyculture.com/Ja-Ma/Jordan.html http://www.roughguides.com/destinations/middle-east/jordan/culture-eti
quette/ http://www.jordanembassyus.org/page/culture-and-religion