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NameTitleMicrosoft Corporation
Microsoft Office Live Communications Server 2005
Agenda
Collaboration and Productivity ChallengesMicrosoft‟s Vision for Integrated CommunicationLive Communications Server OverviewSecure Reach and Public IM ConnectivityOffice Communicator 2005Plan for Today and the Future
Email overload and mobile access needs growing
Working together is difficult
Finding information and people is difficult
Accelerating pace demands real time access
Disconnected from process and projects
Sources: 1) Microsoft Office 9-5 studies; Office Diaries; Wave 12 Customer and partner 1:1s; IWPI Study, 2004; 2) “The Knowledge Worker Investment Paradox” Gartner research, 7/17/2002; 3) “Email Overload Reaches Crisis Levels, Gartner, Nov. 2003
Collaboration Has Its Own ChallengesChanging work climate driving new challenges
IM/Email/ TelephonyAudio/Video and Web Conferencing
Meeting WorkspacesTeam sites
Search info/peopleNotifications/ Alerts
Flexible formsPortfolio management
Software And Services For Effective CollaborationCollaboration as a set of pervasive services available in all products
Across Networks
Across Devices
Application Integration
Calendaring
Web & Video Conferencing
InstantMessaging
& VoIP
Team Workspaces
Identity & Presence
End User Value:Unified familiar experienceRich-presence; multimodalFrom any device,any application
IT Manager Value:Infrastructure simplificationConsolidationLow TCO
ISV & Developer Value:Standards-based platformRich API‟s & Web servicesDeveloper tools
Integrated Communications
By 2008 Enterprise Users will increase to 80%2
Why You Should CareGrowth in Real-Time Collaboration
IM will surpass email use by 200820% of Enterprise Users use IM nowEnterprise Web
Conferencing use is expected to increase by 175% by 20081
Source: 1 - Frost & Sullivan; World Web Conferencing Markets 20042 - Radicati
What is Live Communications Server 2005?
Integration with desktop and LOB applications
Extensible platform built on industry standards
Federation support and MSN, AOL & Yahoo! connectivity
Enterprise-grade scalable and secure IM solution
The convergence of enterprise applications, secure internal/external access and presence awareness
Encrypted communications between federated enterprises, partners, suppliers, and remote workers Logging and archiving of IM traffic and content for meeting compliance requirements like HIPPA & SOX
Integrated presence with Office System, Windows SharePoint, Exchange and Active Directory with administration controls for per user feature and rights managementStandards based platform (SIP/SIMPLE) allows for integration with existing LOB and CRM apps
Single client for IM, audio, video, data collaboration, web conferencing, telephony and Public IM contactsFamiliar and intuitive user interface
What Does This Mean to You?
Secure Reach
Integrated
Easy-to-Use
Adding “Real-Time” to Microsoft OfficeEnabling Effective Collaboration
More effective communication & collaboration
Rich Presence & Instant Messaging
Enhanced meetings
Integration with Microsoft Office
The Value of Secure Reach
Enterprise BEnterprise A
LCS 2005
Office Communicator Client
LCS 2005
Office Communicator Client
MTLS
MTLSMTLS
LCS 2005 Access Proxy
Supply Chain ManagementFaster flow of information between suppliers and partners facilitates the efficient procurement and allocation of resources, especially with companies in geographically disperse areas.
Customer ServiceSupport personnel can answer a question without having to disengage with the customer to locate the resource that can help solve the issue .
SalesTime-sensitive business development situations can be enhanced by instantly locating and communicating with the resources needed to solve the business issue.
Extending the value of presence and IM across the enterprise
LCS 2005 Access Proxy
No 3rd party gateways required
Sharing of presence info
On/off switch per Public IM network
Logging and archiving
Corporate identity management
Rich Admin Controls
Encryption of all messages
Single Client Experience
Icon/graphics support
Internal & Public IM Contacts
Public IM Connectivity (PIC)Allowing LCS users to conduct business with MSN, AOL and Yahoo IM users
Business Value of Live Communications Server 2005
Resolve work-related questions and issues faster
Overcome geographic and organization barriers
Increased Productivity
Reduced Telephony Expense
Reduced Cycle Time
Fast Return on Investment
Siemens saved $95 per conference call with integrated multi-client solution
Intel realized $25,000,000 in business value over three years by enabling connections between geographically dispersed teams
Fair Isaac decreased communication delays by 100 hours per year per person
Texas Tech saw a return on investment in 8 months due to better communication among faculty, students and staff
Microsoft Office Communicator 2005
Audio/Video
Rich presence
Schedule integration
Custom notes
Instant messaging
Contacts search
File transfer
Live Communications Serverand Microsoft Office Communicator
LM integration
Application sharing
Phone integration
Enterprise-grade user experience integrates multiple session types
Microsoft Office Communicator 2005 in action
Platform Extensions Solutions Services
Multi-Party Voice / VideoHygiene
Financial News/ IM
Manufacturing/ SC
Public IM Connectivity Chat
Fax / SMSTelephony / PBX
CRM Integration
System Integrators
Integrated Conferencing
E-Learning
SessionBorder Control
Logging/Compliance/Reporting
Load Balancing
BackupWeb ClientAlerts
Mobile Client
Microsoft RTC Vibrant Partner Community
RTC Hardware
Across Networks
Across Devices
Application Integration
Calendaring
Web & Video Conferencing
InstantMessaging
& VoIP
Team Workspaces
Identity & Presence
End User Value:Unified familiar experienceRich-presence; multimodalFrom any device,any application
IT Manager Value:Infrastructure simplificationConsolidationLow TCO
ISV & Developer Value:Standards-based platformRich API‟s & Web servicesDeveloper tools
Integrated Communications Recap
2003 2004
ServiceC
lient
Platfo
rm
20062005
Server
LCS 2003 LCS 2005
Windows Messenger 5.0
Communicator2005
RTC v1.2 RTC v2.0
Next Gen Server
RTC v1.3
Live Meeting 2003
Live Meeting 2005
Live Meeting 2006
LCS 2005 SP1+ PIC
Communicator Web ClientWindows
Messenger 5.1
Next Gen Communicator
SIP IM/Presence ClientRich VoIP/Video endpointPBX IntegrationLM Audio integration
On-Premise Web ConferencingMulti-Point Audio / VideoBusiness Process Integration
Access to MSN, AOL, Yahoo!Enhanced FederationEnhanced SPIM and URL FiltersCommunicator 2005 Support
Full-duplex VoIP & Webcam supportEnhanced collaboration tools
RTC Software and Service Roadmap
Communicator Mobile Client
Group IMRich PresenceAd-Hoc Meetings
LCS 2005 Resources
http://www.microsoft.com/office/livecomm Documentation –Planning Guide
LCS Quick Start guidesLCS Deployment GuideWindow Messenger Resource Center
120-day trial download available Customer Case StudiesResource kit tools (compliments documentation)
Tool to Request CertificatesFederation Configuration WizardConfiguration & Connection Validation ToolDiagnostics ToolBlock List Manager Tool
Copyright ©2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
Appendix
Business Value of IM and PresenceResolve work-related questions and issues faster
Accelerate business processes and response times
Reduced Cycle Time
Reduced Telephony Expense
Increased Productivity
Fast Return on Investment
Accelerate business processes such as sales, customer service, supply chain management and accounts receivable
Annual cost of international long-distance calls$500,000 x 15% reduced by IM= $75,000/yr
Average time saved using IM for quick answers, avoiding email and voice mail25% of phone time x 10% of workday = 2.5%10% of email time x 20% of workday = 2%4.5% productivity increase = 1.8 hrs/week pp
Cost savings = $2,250 per person per year
Microsoft Real Time Collaboration
We understand productivity and communications software
Every day 400M users start their day with Microsoft Office Microsoft spent $6.8 billion in R&D in 2004Depth and breadth of collaboration portfolio
We offer choice and cost-efficiencyLow-cost solutionsServer-to-service continuumVibrant developer and partner community
We are your trusted business partnerLong-term vision, perseverance, and resourcesGlobal reach
EXIM vs. LCS 2005 w/ Communicator 2005
FEATURE Exchange IMLCS 2005 w/ Messenger 5.1
LCS 2005 w/ Communicator 2005
Instant Messaging √ √ √Encrypted IM (end-to-end) √ √Archived IM √ √Remote User IM (no VPN required) √ √Federated IM (Share presence & IM w/ organizations) √ √Public IM Connectivity (Yahoo!, MSN, AOL) √
Multiparty Desktop Sharing √Iterative Contact Search √Exchange OOF Integrated into Presence √Save to email (email of chat sent to you) √Conference Call Initiation w/ Conf. Provider √Telephone Call Control & Routing from Desktop √
√Includes best experience | ○May include a subset of functionality | ▬ Not implemented w/o 3rd party
EIM vs. LCS 2005 w/ Communicator 2005
√Includes best experience | ○May include a subset of functionality | ▬ Not implemented w/o 3rd party
FEATURE Exchange IMLCS 2005 w/ Messenger 5.1
LCS 2005 w/ Communicator 2005
Enterprise Scale (Pool supports 100k users) √ √Load Balancing, Clustering & Failover √ √
SIP Protocol Standard Compliance √ √
SIMPLE Protocol Standard Compliance √ √
Client Lockdown w/ Group Policy √ √
Support for Microsoft Operations Manager √ √
Server and Client APIs (customization & automation) √ √
Part of the Microsoft Vision & Strategy √
Server-side Roaming Contacts √ √
Enhanced Presence w/ Offline Status √More than 150 Contacts √ √
Telephony Integration Partners
Partner support required for telephony integration capabilities
Current partners includeSiemens
Genesys
Mitel
BroadSoft
Partners expected to increase by RTM
Additional Technical Slides
Support for Communicator 2005
Enhanced Federation
IM, Audio, Video, Telephony
Enhanced SPIM control
Simplified Admin Controls
Encryption of messages
URL Blocking Filter
Per user controls
Support for Public IM
Access Proxy Scale
Live Communications Server 2005 SP1Extending the reach of IM and Presence to partners, suppliers and customers
SIP IM/Presence And Telephony Infrastructures Side By Side
LCS 2005
AD
SIP Proxy
PBX Directory
Telephone Presence Store
PBX
PSTN Gateway
SIP Proprietary Signaling
LDA
P
SIP/CSTA Gateway
PSTN Conference Bridge/CENTREX
Telephony Integration*
*PBX integration and PSTN conferencing integration will require the purchase of a LCS Telephony CAL.
Live Communications Server EE Enterprise Edition Topologies
SQL
RemoteUsers
Access Proxy
LCS 2005 EELCS 2005 EE
Load Balancer
LCS 2005 EELCS 2005 EE
Two Tiered ArchitectureOver 120k users in single pool SQL database stores user infoAuthenticated identity via AD
Scale outWith additional EE servers
Remote User AccessNo VPN required
Federate Outside FirewallsWith Access Proxy
For Higher AvailabilityFront End fail-over supportOptional SQL clustering
SQL
SQL Cluster (optional)
Remote Users
Access Proxy
Single Server ArchitectureSupports up to 15k usersUser‟s data stored in MSDE Authenticated identity in AD
Add Logging & ArchivingSQL Server
Remote User AccessNo VPN required
Federate Outside FirewallVia Access Proxy
LCS Clients
LCS 2005 SE
Logging/ArchivingServer
SQL
Live Communications Server SEStandard Edition Basic Topology
LCS 2005 Standard Edition Environnent
Live Communications Server 2005 „Direct‟ Federation with IM and Presence Between Organizations
Manage connected environments to 2 or more organizationsAbility to specify shared certificates and user accessAccess Proxy is Key component
Enterprise BEnterprise A
LCS 2005
Office Communicator Client
LCS 2005
Office Communicator Client
LCS 2005 Access ProxyLCS 2005
Access Proxy
MTLS
MTLSMTLS
Enterprise A
User A
Remote User Scenario (Without VPN)
LCS 2005 Access Proxy
LCS 2005
User C
User B
User E
User DUser F
•SIP over TLS tunneling via port 5061 or 443•No VPN required, authentication at the Access Proxy
Office Communicator Clients
MTLSTLS
Live Meeting Overview
Live Meeting 2005Live Meeting is the effective meeting solution that enables you to successfully work together without having to be in the same place
Collaborate in a convenient, online environment with your existing desktop tools, audio, scheduling, and other systems
From small, collaborative meetings or training to large events with thousands of participants, your audience will be engaged in a powerful virtual meeting room environment
Familiar and easy-to-use for organizers, presenters, meeting attendees and administrators
Interactive
Integrated
Easy-to-Use
Meet from Office Programs
Full Fidelity PowerPoint (animations, transitions)
Multi Language Support
Enhanced Outlook Integration (offline mode)
AdministrationTools
Document Viewer(supports any
printable document)
Conference CallControls
Drag & Drop Content with Thumbnail Navigation
Internet AudioBroadcast
Enhanced ParticipantControls
New in Live Meeting 2005
Live Meeting Drives Results
TrainingGetting Employees,
Customers and Partners Up-to-
Speed
Collaborative Meetings
Work Together in Real Time
Regardless of Location
EventsCommunicatingwith Thousands
in a Single Event
ReducedTravel
CompetitiveAdvantage
HigherProductivity
MoreEffectiveEvents
IncreasedROI
Better Meetings = Better Results
Live Meeting
Live Meeting Business Value
Travel
Extend Your Reach: Collaborate worldwide in real time to align your employees and improve customer satisfactionDo More With Less: Drive more leads, close more deals, and train employees fasterSave Time and Money: Reduce travel-related costs and downtime. Share information easily and execute quickly
Airfare x 2 $2,0001 Day Out of Office x 2 $2,000Meals, Transport, etc. $200Lodging x 2 $300Total for 2-hr. Meeting = $4,500
Vs.
