Microsoft Dynamics CRM

ConsultantSharing

experience

•CRM from Personal perspective

•CRM for MBIE

Agenda

Part 1: CRM from Personal perspective

Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours By Anne Stanton

My First Microsoft Dynamics CRM Book

Microsoft Dynamics CRM 2011 Unleashed By Marc J. Wolenik, Damian Sinay, Rajya Vardhan Bhaiya

CRM Dynamics UNLEASHED

http://jsbeautifier.org/

Developing Java Script

• Visual Studio• SiteMap Editor• Ribbon Editor

Some other tools that I'm using

http://www.ace.co.nz/

Ace training

Part 2: MBIE

CRM for Government

MBIE structure

For Dynamics CRM clients:o Use as much out of the box functionality as possible

systems changing business changing cost of change is too expensive

o Noone knows your CRM system is better than you all invited developers need a time to understand your business

processesFor Dynamics CRM vendors:• Be more flexibles with your clients

For people who learn about CRM• Great niche in IT career• Microsoft Dynamics CRM courses• Let’s share the experience

Summary

Questions???