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Michelle King4953 Dulce Norte Street
North Las Vegas, NV 89031(702) 600-2078
Professional Profile Customer focused professional with over 10 plus years of customer service and data entry experience. Exceptional interpersonal skills with the ability to manage relationships with internal and external stakeholders.
Skills Summary
Medical Billing and Coding
• Reimbursement and Collection Procedures• Health Information Management• Inpatient Coding• Government and State Insurance Plans• Private and Managed Care Insurance Plans• Fundamentals of Allied Health• NSC CPR Course; Received CPR Card
Customer Service/Office & Call Center
• Phenomenal customer service skills• Exceptional phone etiquette• Strong oral and written communication skills• Strong data entry skills• Proficient of most workplace computer systems• including Microsoft Office, Trizetto, AS400, Oracle, SSI
Billing Module, Adobe, HealthLogic, Navinet, Availity,
Educational Background
Brightwood College Las Vegas, NV Medical Billing and Coding Specialist Diploma Graduation Date: January 2016
CertificationNational Center for Competency Testing/NCCTCertified Insurance and Coding SpecialistReceived Certificate: March 2016Expiration Date: March 2017
Additional & Call Center Experience
Tristar Insurance Group Las Vegas, NV 05/2016 - 11/2016Junior Claims AnalystProcessed hospital, medical, and dental claims in accordance with the National Association of Insurance Commission (NAIC) rules and regulations; Data entry
Sutherland Global Services/MetLife Insurance Company Las Vegas, NV 03/2016 – 04/2016Web Technician Answered incoming calls from MetLife Insurance Company customers and provided technical support for issues pertaining to MetLife’s website; Data entry
Medical Revenue Solutions, LLC (Hired after Externship thru Brightwood College) Las Vegas, NV 12/2015 – 01/2016 Claims AnalystResearched and followed up on claims with outstanding balances; outbound callsProcessed letters and /or various documents to insurance carriers for payment on claimsProcessed letters to patients; Data entry Williams-Sonoma Las Vegas, NV 09/2015 - 11/2015Seasonal Full Service AssociateProcessed customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call qualityAddressed customer questions and concerns regarding product and delivery informationTactfully negotiated and appeased customers using a variety of methods established by Williams-Sonoma, Inc. guidelines; Data entry
OfficeTeam Las Vegas, NV 05/2015 - 08/2015Customer Service RepresentativeMade outbound calls to high end buyers to invite them to the Las Vegas Summer Market ShowAssisted buyers with registration over the phoneGreeted and assisted buyers at the Las Vegas Summer Market Show; Data entry
InsureMonkey Henderson, NV 02/2015 - 05/2015Enrollment & Payment Specialist Answered incoming calls from customers seeking to purchase medical insurance from Nevada Health Co-OpAssisted customers with paying insurance premiums over the phone; Data entry
OfficeTeam Las Vegas, NV 11/2014 - 02/2015Enrollment SpecialistAnswered incoming calls from customers seeking to purchase medical insurance from Nevada Health Co-OpAssisted customers with creating accounts on Healthcare.gov website; Data entry
Thumbtack Las Vegas, NV 01/2014 - 08/2014Customer Service AdvocateProvided world class support for high volume call centerInteracted with customers through inbound and outbound calls and support ticketsUtilized listening skills to proactively identified and solved customer issuesResearched, followed up, and resolved customer billing, account, and vendor questions and issuesCollaborated with team members and supervisors to streamline processes and enhance service levels; Data entry
Amerit Consulting, Inc. Golden Valley, MN 03/2012 - 08/2013Call Center Customer Service Representative IIWas responsible for interfacing with customers, company sales, and service representatives to handle a variety of pre-sales or post-sales service functionsDetermined status of equipment returns, repairs, replacements, sales orders, and delivery schedulesScheduled field service repair callsHandled requests for additional company materialsMaintained records of returns, schedule changes, product enhancements or changes, product pricing, and resolved return credit problems; Data entry
OfficeTeam Eagan, MN 09/2011 - 03/2012Operations Clerk IIPulled Wells Fargo Home Mortgage loans and merged documents into a single PDF fileProcessed a minimum of 20 PDF files dailyPerformed general clerical operations tasks that were routine and/or repetitive in natureReceived, logged, batched, and distributed workVerified or matched data on documents; Data entry
Tsi Corp Las Vegas, NV 03/2009 - 07/2009Accounting Clerk IVAccounts payable of Fees Basis Veterans Affairs medical claim formsProcessed, denied, and approved correspondence to vendors and/or patients regarding medical claims; Data entry
AcuShield Financial Las Vegas, NV 11/2007 - 10/2008Accounts Receivable SpecialistAccounts receivable of debt consolidation accountsProcessed ACU Billing documents, monthly installments, and bank account changesCreated and processed Global Client Solutions accounts for clientsServiced delinquent debt consolidation accountsProcessed control cards and invoices; Data entry
