Michelle A Reed8600 West Highway 71, #231 http://www.linkedin.com/in/reedmichelle Email: mareed815@gmail.comAustin, Texas 78735 Phone: 401- 207- 3215

PROFILE

Resourceful professional with extensive experience in Customer Service, Finance, Purchasing, Banking and Retail industry. Noted for developing solutions to problems and demonstrating exceptional initiative. Able to handle several tasks simultaneously while meeting deadlines, act quickly,

competently with self- assurance. Strong work ethic with the ability to handle pressure with a high degree of professionalism. People supervision, training and developing. Project management with strong organized and rational ability in addition to motivation, team leadership and vendor relations.

Detail oriented with a high level of organizational skills and maintains complete accuracy. Excellent commitment to customers for resolutions.

PROFESSIONAL EXPERIENCE

Assignment Manager Evins Personnel Consultants, Austin, Texas (October 2, 2015 – Present)• Work with the staffing team with overall assignment staffing goals. Recruit new candidates by utilizing job websites and other social media tools.• Screen resumes, source and schedule, then interview potential candidates. Match the clients needs of assignments with the skills of candidates. • Develop effective recruiting and staffing solutions by deploying email and job posting advertisements. Assist the needs of employees on assignments.• Performs other related duties and projects as needs require. Communicate with clients in various capacities for existing and new assignment orders.

SALES ACCOUNT MANAGERInnovex Co., Powerful Business Solutions, Lincoln, RI (June 2012 – July 2013)• Review all new equipment deals from sales representatives with obtaining lease approvals. Research and find solutions for difficult leasing

circumstances. Enter and upload documents of deals into deal tracking system with ensuring documents are accurate for appropriate departments.• Customer relations handling all customer concerns, returns, invoices & tracking. Input & process all sales orders. Investigate all backorder & shipment

issues. Set up new local & government customers and online customers. Work directly with Government Relations Rep. handling all customer issues.• Monitor and complete all daily local & government supply sale orders. Purchase products needed for orders from various vendors with most cost

effective price & freight. Determine which sales orders need to be purchased for warehouse or drop shipped. Obtain RA’s from vendor for returns. • Complete all toners, drums, kits etc. orders for contract customers and new set ups. Analyze product usage with restocking inventory for warehouse. • Prepare supply proposal quotations for sales reps - having knowledge of products & pricing while analyzing profit margins. Update proposal database. • Build and maintain all vendor relations with supply and finance vendors for best supply pricing and best finance rate approvals. • Departed Innovex for the birth of my first child. Took time off to spend with my daughter for her first two years while working part time.

BUSINESS FINANCE MANAGERHyundai of Newport, Middletown, RI (June 2010 – April 2011)• Prepare and complete all paperwork regarding the sale of a vehicle with adherence to compliance measurements.• Develop rapport with customers providing superior customer service, successfully managing customers expectations and needs.• Produce effective presentations to customers of offered products available for maximum sales.• Knowledge of the funding process and necessary stipulations required for complete funding.• Proficient with the credit approval process accompanied by communication effectively with customers for top finance approval. • Establish relationships of essential personnel with the banking credit departments for efficient credit acceptance.• Build rapport with key people at the dealership for greatest impact of teamwork, business and sales.

GROUP SELLING MANAGERLinens N Things, Warwick, RI (February 2008 – December 2008)• Establish and maintain quality guest friendly service from all associates while maintaining outstanding department standards. • Manager on duty of front end, sales floor, back stock and receiving with responsibility for managing customer concerns, insure proper procedures are

followed in all aspects of the store and manage multiple projects at once with meeting goals. • Manager of Truck with responsibility of receiving of shipment and transfers out are completed properly and efficiently. • Insuring departments and aisles are set to current schematics to company standards while managing back stock availability. • Supervision, training and development of associates. Monitor & address performance issues in a timely manner. Interview & hiring as needed.

ASSISTANT BANKING CENTER MANAGER, Bank of America, Johnston, West Cranston Bank Centers (April 2005-February 2008)SENIOR CUSTOMER SERVICE SPECIALIST PREMIER RELATIONSHIP CENTER, Bank of America, Lincoln, Rhode Island • Provides expertise in a broad-spectrum of banking knowledge with efficiency in researching quality answers and solutions. • Collects information by effective probing to investigate clients and client mangers issues for appropriate resolutions.• Maximizing other department and organizational support to fulfill requests; remaining within policy & procedure guidelines.• Through the knowledge of multiple products, I sell while deepening the relationships of clients along with coaching of peers.• Banking Center’s team Spirit Champion, leading and demonstrating the Bank of America spirit and Core Values.• Uphold top level of customer service & exceed customer delight goals by proactive attentiveness & resolution.• Designated as the small business champion, exceed sales goals by create, build & maintain consumer & business relationships.• Opening accounts in all areas of consumer and business including new mortgage accounts with recognizing cross sell prospects and referrals. • Exceptional lobby leadership in exhibiting the key “plays” resulting in ensuring needs are met along with sales referrals.• Coaching & training tellers and sellers of key sales behaviors, servicing of platform and operational excellence.

ASSOCIATE MANAGER Gap Inc. Old Navy 6433, Warwick, RI (June 2004 – March 2005)CUSTOMER SERVICE and OPERATIONS MANAGER Gap Inc. Old Navy 5934, San Francisco, CA (November 2002 – June 2004)• Monitored associates and supervisors by resolving all Human Resource issues, conducting reviews and training by following appropriate procedures. • Worked with individuals in multiple departments for store presentation & replenishment. Managed multiple projects simultaneously meeting deadlines. • Designed weakly signage for new promos; work with shipment and fixture setup. Assist Visual Team with concept, change & window in San Francisco.• Managed Daily Payroll Process through immediate action altering hours & schedule changes. Scheduling with Staff-Works & cash-room procedures. • Interpreted factual data through reports relative to sales floor presentations and knowing the customer. • Maximized sales while controlling expenses, supplies, pricing, maintenance and payroll while supporting all other departments in San Francisco. • Handled multiple demands and competing priorities by allocating time efficiently. Managed workload through effective time management & expectation• Manager on Duty of sales floor & front end with responsibility for managing customer concerns, controlling all procedures and tracking hourly sales

and conversions. Employee motivation for quality interactions, maximum sales, & CC Accounts.

EDUCATION

Bachelor of Arts in Digital Imaging Photography / Multi-Media, 2000• BROOKS INSTITUTE, Santa Barbara, California Associate Degree in Applied Science in Photographic Technology, 1998 • AUSTIN COMMUNITY COLLEGE, Austin, Texas; Awards in Architecture, Fashion and Landscape portfolio

Computer Skills: Macintosh and PC Proficient: Windows, Word, Outlook, Excel, Adobe PhotoShop, PageMaker, IllustratorAwards and Achievements: • With Bank of America, Honored the Award of Excellent for Quarter 2 and Quarter 3 for Superior Sales in the Rhode Island Market.• With Innovex, Awarded employee of the month out of 50 plus employees with in four months.

Professional References

Matthew M ManziDirector of Finance & OperationsInnovex Co.Powerful Business SolutionsLincoln, Rhode IslandOffice: 401-232-7000Cell: 401-447-5176Email: mmanzi@innovex.co

Deborah DuquetteOffice Manager Energy Management and Control Services, Inc. Cranston, Rhode IslandOffice: 401-946-1440 Cell: 860-680-5587Email: dduquette@emccontrols.net Previously Banking Center Manager Bank of America, West Cranston

Dayna RomanickAssignment ManagerEvins Personnel ConsultantsAustin, TexasCell: 512-300-7873Email: dcromanick@gmail.com