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MICEtalk Sept 13
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Rs. 100 Rs. 100
Volume IV Issue 9 September 2013 60 pagesA DDP Publication
Rs. 100
Joburgfor MICE
Correct Business Gestures
Top MICE Destinations2013ASIA EUROPE MIDDLE EAST EEUROPE M
The Convention Centre Dublin, Ireland
Publisher & Editor
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Dear Reader,
We stepped out last month, to speak to some MICE experts to
find out which are the most popular destinations being chosen
by corporate houses today and why… What we learnt was
that companies very naturally opt for tried and tested places for
large meetings, conferences or incentive programmes. Thailand,
Malaysia, Macau, Singapore, Sri Lanka, Korea heading the list in
Asia and France; Germany, Switzerland, UK in Europe, with the
new addition of Spain. At the same time Dubai and Abu Dhabi
in the Middle East and Joburg in South Africa are fast gaining
recognition in this niche.
All these countries are taking advantage of their popularity and
are marketing MICE infrastructure and packages in a big way.
Their excellent affordable service standards, easy accessibility,
visa availability, support from the representative offices in
organising their programs from beginning to end in the most
viable manner and at reasonable prices, is what continues to pull
the event industry to them.
In this time of serious competition, we bring you excerpts from
the author, Tapas Dasmohapatra, from his book – Cooks are
Many, Chefs are Few on the section that talks about: Connect
First, Correct Later.
Our expert, Shital Kakkar Mehra, talks about body language and
how it portrays your personality. Read about five practical ways
to avoid blunders you may be making without knowing it…
Enjoy reading and stay on top!
Deepa Sethi
reader’s PAGE
to the editor...“MICETalk readers are primary influencers in determining which destination their next incentive group will visit. Exposure in this publication is key for us to put Vancouver in front of such an important audience.”
Dayna MillerDirector of Sales, Travel and TradeTourism Vancouver
8
36
6 MICEtalk September 2013
Facts
mice initiativeMOT to Help States support MICE
MICE CountryGermany
Let’s TalkMICE Venues Cater to Corporates Demands
MICE CityJohannesburg, South Africa
Expert TalkTapas Dasmohapatra
Domestic miceRajasthan
MICE HotelKempinski Hotel Ajman
Sample ThisThe Lalit Resort & Spa Bekal
Etiquette TalkCorrecting Business Gestures
TechnologyTech tool to generate revenue for
your events
Movements
Events
Cover StoryTop MICE Destinations
for 2013
contents28
42
46
12
facts
FA
CT
S
Port Stephens launches new MICE products A new luxury catamaran, overnight fishing
expeditions and a no-suit bush retreat that allows
delegates to meet around camp fires are new
products in Port Stephens, Australia, aimed at the
group and conference market. The experiences are
being promoted by the recently launched body,
MICE Port Stephens, to showcase the seaside
destination, To & Fro 12 hours north of Sydney,
to the high-yield meeting, incentive, convention
and exhibition market.
New Zealand opens Cardboard venuefor MICEChristchurch’s Transitional ‘cardboard’ Cathedral
has opened as a new venue for visitors and
New Zealand’s MICE market. Made from 98
cardboard tubes weighing up to 120 kilograms
and measuring up to 20 metres in diameter,
this unique building was designed by renowned
Japanese architect Shigeru Ban. The venue seats
up to 700 people and has been purpose-built to
last for up to 50 years.
A Platform to influence traveller behaviourCWT Solutions Group, the global consulting
arm of Carlson Wagonlit Travel is developing
a platform to engage and recognise business
travellers for making decisions that support their
corporate travel programs.
Through this new offering, when travelers make
good booking decisions, they’ll be recognised
in a variety of ways which may include point
accruals or acknowledgement on leader boards.
They will also have the ability to track their
individual performance against their peers,
division, or company as a whole.
Melbourne offers boutique conferencingStepping away from a one-size-fits-all approach,
Art Series Hotels of Melbourne, Australia, offer
diverse spaces from terraces and rooftops to
galleries, suites and penthouses. Clad in original
artworks and offering exceptional catering,
the spaces foster creativity and stimulation for
team building, conferences, launches, lunches,
brainstorming and media events—all backed by a
full suite of business centre services with wireless
broadband and conveniences like valet parking,
24-hour room service and art tours.
8 MICEtalk September 2013
Abu Dhabi hosts nuclear conferenceThe New Nuclear International Conference – a
major gathering of global experts focussed on the
development of peaceful nuclear energy – will be
held in Abu Dhabi in November 2013. Ritz Carlton
Abu Dhabi will host the conference from November
11-14. In partnership with the Emirates Nuclear
Energy, the conference will bring international
experts to provide delegates with key know-how in
the initiation, design and launch of peaceful nuclear
energy programmes.
facts
Delhi Airport App for travellersDelhi Airport has released a new app that allows
travellers to track their flights, find information
on airport facilities and, most importantly, find
out exactly how humid it is in India with the
weather feature. The app is free and is available on
iPhones and Androids. The interactive maps are
great for travellers who are looking for a specific
shop or food outlet, need some help finding their
gate, or just want to see what’s happening at the
airport. The app is designed for those who travel
through Delhi Airport.
facts
FA
CT
SDominican Republic will host Site Executive Summit 2014Considering Dominican Republic a paradise for
incentive travel, Site has selected the destination
to host its executive summit in 2014. The
Summit, a two-day educational forum, focusses
on motivational events and the incentive travel
marketplace and stands as an excellent opportunity
for professionals in the region to learn from and
network with global industry leaders.
Organise meetings in a Prison in Netherlands Rotterdam’s monumental prison complex ‘het
Oude Noorden’ will transform from a closed
environment to an open and green living area in
the next few years. The prison chapel and main
building can be officially booked for meetings,
conferences, receptions and events from January
until the summer of 2014. The prison will open its
doors for commercial as well as cultural events.
Thailand’s new MICE city - Khon Kaen With vast potential to contribute to the prosperity
of the MICE industry, Khon Kaen is a large
commercial city, home to commerce, investment
and transportation in the northeastern region.
Further, the province is at the centre of industrial
development in the region under the government’s
‘East-West Economic Corridor’ (EWEC)
development policy, which is designed to connect
five countries, including China, Vietnam, Laos,
Thailand and Myanmar. As a result of this, Khon
Kaen will become the door to Indochina and
Southern China – the future hub of commerce,
investment and transportation in the region.
HITEX ties with Kenes Exhibitions, IsraelHyderabad International Trade Expositions
Limited (HITEX) has entered into a strategic
partnership with Israel-based Kenes Exhibitions.
The closely formed alliance is a watershed
moment within the rapidly growing MICE
industry in India. The synergy is intended to bring
in international exposure adding global presence
at the two prestigious events – AGRITEX and
Build4India, whilst at the same time showcasing
the market potential in these industry segments
to the international community. AGRITEX 2014
is scheduled to be organised from April 24 – 17,
2014 and Build 4 India from October 10 – 12,
2014.
cover story
Top MICE Destinations for 2013There is a lot of talk in the industry about how MICE is still one of the few sectors that is experiencing an upswing. Which are the destinations that are making the most of this opportunity and how? MICEtalk talks to the leading players in the industry to find out which destination is hot and preferred over others and why. In talk with the top agents of the MICE industry, we were able to pick the most popular MICE countries favoured by the business traveller. They are Thailand, Singapore, Macau, Malaysia, UAE, France, Germany, Spain, UK, Australia and South Africa. Apart from this, we also got our panel to open up and share their personal favourite destination for a MICE project. Read on...
Neha Oberoi
Royal Grand Palace & Temple of Emerald Buddha
cover story
ThailandAccessible and AffordableThailand has been forging ahead as a leading MICE destination for a number of years.
The Thai government is working proactively to invite MICE traffic by upgrading its
venues to cater to international meetings.
Deepak Narula, Managing Director, Aman Travels
“Thailand as a destination comes with peace of mind; it’s easy to handle
large groups here and it provides a bouquet of services to cater to
the requirements of groups of all sizes. Moreover, the hospitality and
professionalism is superior and it doesn’t hurt the pocket. Definitely, a
preferred spot.”
The Thai Convention & Exhibition Bureau offers support to
corporates via a number of options such as an event special
fast-track immigration for VIPs, exclusive police escort,
giveaway items, pillow gift, cultural performance and CSR
activities.
MICE Support
Accessibility from all major Indian cities
as well as affordability in terms of living
expenses, the set up for international events
and other logistics are more economical
here. Moreover, a huge inventory of hotel
rooms, easy to obtain Visa, a home away
from home factor for most Indians, heavily
result in Thailand leading the pack as top
MICE destination.
USP
ASIA
BangkokPattayaPhuketChiang Mai
MICE citiess
Meeting venue of Koh Hai Fantasy Resort & Spa, Krabi, Thailand
MICEtalk September 2013 13
Thailand
cover story
SingaporeInternational Appeal
Singapore’s international appeal, strategic location and
access to key Asian markets provide a strong impetus for
MICE organisers.
USP
Vijay Dadich, Managing Director,
Blue Moon Travels
“With excellent flight connectivity, huge
inventory of hotel rooms, Singapore is an
established business events destination where
people, technology and ideas converge to
create an experience.”
MICE SupportThe Singapore Exhibition and
Convention Bureau (SECB) works
with stakeholders to create, attract,
and grow business events, as well as
ensuring exceptional experiences in the
delivery of these events. The Bureau also
develops partnerships with international
organisations and alliances.
ASIA
Garden by the Bay, Singapore
Singapore
cover story
A popular short haul MICE
destination, Macau has approx
24,469 hotel rooms spread
across 102 hotel premises that
range from 5-star deluxe to
2-star hotels.
USP
Macau offers an ‘Incentive Travel Stimulation Program’
under which if you have an incentive group of minimum 50
non-local participants with at least two consecutive nights
of stay in Macau, then a maximum support of MOP$ 300
will be granted on actual consumption.
MICE Support
MacauPopular short haul destinationMacau is home to Asia’s largest fully integrated convention and exhibition centre.
It has offerings for business tourism visitors and incentive travellers alike with
provisions for designer shopping, luxury hotels and resorts as well as various dining
and entertainment options.
ASIA
Sanjeev Pascricha, CEO, CS Direkt
“Macau with its various incentive programs to support
large business groups, weddings and even students
becomes a favoured pick, especially with its short flying
time and ability to host large scale events.”
The Venetian, Macau
Macau
Cover storycover story
MalaysiaTruly for MICE
Strong infrastructure advantages make Malaysia a leading MICE destination. With
a total of more than 38,000 hotel rooms The Kuala Lumpur International Airport
handles 35 million passengers and 1.2 million tonnes of cargo a year.
Kuala Lumpur Genting Highlands Langkawi
MICE cities
Malaysia is the 5th Most Price Competitive Country in the
Asia Pacific for Travel 2012 (Travel & Tourism Competitive
Index, World Economic Forum) & the 2nd best shopping
destination in Asia Pacific (Globe Shopper Index for Asia
Pacific 2012).
USP
MICE SupportMyCEB (Malaysia Convention and Exhibition
Bureau) is instrumental in building the MICE
industry. It helps facilitate and advise event
organisers on places and venues which are
able to cater to specific dietary requirements
of delegates (vegetarian, low-sugar, low-
sodium, etc.) Most venues in the country are
flexible and offer a customisable menu.
To enhance the corporate meeting and
incentive group experience in Malaysia, the
country offers some financial incentives
to MICE organisers. They include ‘Deal 1’
ranging from limited edition welcome gifts,
cultural showcase to a complimentary dinner
for the groups. ‘Deal 2’ offers various exciting
rewards such as a vacation for two in Malaysia
and a mini iPad. (Applicable for meeting and
event planners who bring in an accumulative
500 participants and above.)
MICE FacilitiesBorneo Convention Centre Kuching
(Sarawak), the Putrajaya International
Convention Centre, Kuala Lumpur
Convention Centre among many others.
ASIA
Sultan Abdul Samad Building, Kuala Lumpur
The Petronas Twin Towers, Kuala Lumpur
Malaysia
16 MICEtalk September 2013
UAEEasy Accessibility
UAE has been gearing up to maximise their appeal for Asian buyers in the last
couple of years. Connectivity across the Asian region, strong air links, infrastructural
abundance coupled with the region’s culture and world attractions are helping to
establish the destination as a serious hub for meetings.
MIDDLE EAST
Nihaluddin, Vice President, MICE, Trailblazers
“Dubai has a versatility where all kinds of Groups with large and small budgets can be
accommodated. Logistically it’s well planned and a full 3-Night package offers activities like,
Dhow Cruise, Desert Safari, Burj Khalifa, etc. Moreover, you can even extend your trip to
include the Abu Dhabi Ferrari Park. Food, connectivity and nightlife all combine to make it
a viable MICE option.”
DubaiAbu Dhabi
MICE cities
Cover storycover story
Highest tennis court at Dubai Burj Al Arab
Atlantis Hotel,
Dubai
Dubai has a versatility
where all kinds of
Groups with large and
small budgets can be
accommodated.
UAE
18 MICEtalk September 2013
ParisMarseille
MICE cities
Easy access from all parts of the
globe, infrastructure and a team
of dedicated service oriented
professionals. Enhancing
France’s appeal as a destination
of choice are its landscapes
and gastronomy that provide a
perfect ambience for hosting a
business event.
USP
MICE FacilitiesIt houses a selection of 120 convention centres including 95 Congress
Halls with an accommodation capacity of 147,000, 80 exhibition centres
representing more than 1,800,000 sqm including 3 exhibition centres of
more than 100 000 sqm (Paris Expo, Villepinte and EuroExpo).
Radhika Kanijio, Managing Director, Welgrow Travels
France has something to offer for all discerning travellers. Especially the South of
France is a fast emerging destination in the luxury segment of MICE. Nice presents
unusual venues for conferences such as Castle Hill which doubles up as a park and a
botanical garden or organise fun incentives in Nice such as treasure hunts
on Segways”.
EUROPE
FrancePerfect
Ambience
Eiffel Tower
The Louvre Museum, Paris
France
20 MICEtalk September 2013
GermanyBest Convention Facilities
SpainUnusual Venues
Its rich culture, conference infrastructures, communications
and hotels make Spain an essential country for MICE tourism.
Its good weather enables you to hold events any time of the year.
There are more than 16,000 hotels in Spain and their quality is
internationally renowned.
EUROPE
MICE FacilitiesMost Convention centers in Germany can accommodate
medium to large sized groups with ease and the choice
of venues is vast across all cities. There are more than
6000 conference hotels and event locations. Some of the
popular conventions and event venues are ICC Berlin,
Düsseldorf Exhibition Center, Munich Exhibition Center,
Frankfurt Exhibition Center and Cologne
Exhibition Center.
The country has great air, rail and road connectivity
in Europe, MICE infrastructure, rich culture and
cuisine and professional MICE partners. This is
made more attractive with pre and post-convention
activities which are unique to Germany.
USP
Barcelona and Madrid, both cities are among the top five on the International Congress and Convention Association (ICCA) world ranking.
MICE cities
Germany
Spain
Skyline of Cologne
Palau de les Arts Reina Sofia, Valencia, Spain
PalacioZaragoza, Pamplona, Spain
22 MICEtalk September 2013
The reasons why England is preferred over others are the presence of excellent business support infrastructure,
good airports, perfect accommodation, and other entertainment and recreation options. Also, UK’s proximity to
Asia makes it a hotspot for MICE.
ZurichGenevaLugano
MICE cities
The Switzerland has the lowest VAT
rates in Europe; breakfast and public
transportation are generally included
in the room rate, competitive value
pricing in Swiss Francs, excellent
multilingual knowledge, outstanding
infrastructure and service
USP
MICE SupportThe Switzerland Convention & Incentive Bureau offers free of charge independent
assistance for planning events in Switzerland such as researching appropriate destinations & venues, submitting
contacts & information, assisting with site inspections, etc.
SwitzerlandOutstanding Infrastructure
United KingdomExcellent MICE & Recreation Options
LondonBirmingham
MICE cities
UK
SwitzerlandS
cover story
AustraliaHot SpotFor Incentives
JohannesburgDurbanCape Town
MICE cities
MelbourneSydneyPerth
MICE cities
The country offers excellent options for incentives
and team-building activities as well as facilities for
conferences and meetings.
Vijay Dadich, Managing Director, Blue Moon
Travels
“South Africa with its unique venues, popularity of
sport events, first class infrastructure with extensive
rail and road network and a variety of accommodation
offer the basics of a MICE destination. The Indian
corporate is now curious and wants to explore this
lesser explored destination. Better connectivity and
awareness of such destinations have witnessed Indian
MICE business shifting to South Africa.”
Sanjeev Pasricha, CEO, CS Direkt
“Australia is a friendly destination being frequented by the Indian business traveller due to
excellent accommodation options, from luxury to home stays and an understanding of Indian
food requirements. The possibility of testing themselves via various adventure activities on
incentive trips or just using their unique venues, they have something for everyone.”
Sydney Harbour Bridge, Australia
South AfricaValue For Money
With landscapes, a sunny climate, cultural diversity
and excellent value for money, South Africa offers
excellent MICE facilities. FIFA World Cup provided
South Africa a great opportunity to showcase its
MICE infrastructure and its capacity to host big
events. Safari incentive trips are also popular here.
Many new hotels and convention centres are
being built and existing facilities are undergoing
refurbishment.
USP
Moses Mabhida Stadium, Durban
South Africa
Australia
24 MICEtalk September 2013
We are working on promoting various niche
products to enhance attractiveness of
Incredible India.
As part of our strategy to promote MICE in India, MOT is keen to promote
Convention Centres and International Conventions in India.
Incredible India will have to develop niche products
to register incremental growth in inbound arrivals
and register itself as a round-the-year destination,
believes a very credible voice in the Ministry of
Tourism. In fact, as per Girish Shanker, Additional
Secretary, Ministry of Tourism, said, “We are
working on promoting various niche products to
enhance attractiveness of Incredible India. In my
opinion, MICE, Golf and Cinema will be the niche
segments that will show the fastest conversion rate in
terms of registering increase in foreign arrivals.”
“As part of our strategy to promote MICE in India,
MOT is keen to promote Convention Centres and
International Conventions in India. We are also
considering a MICE policy for India to develop MICE
across the entire country. The States have been urged
to come forward with land-bank for creation of MICE
infrastructure with adequate support from MOT.
In fact, many states have already come forward to
leverage the MICE advantage,” he added.
Further, as per Shanker, at the recently held UNWTO
meet in India, all the guests were more than delighted
looking at the MICE events India can handle so very
MOT to help States support MICEVivek Sethi
States have been urged to come forward with land-bank for creation of MICE infrastructure with adequate support from MOT.
Girish Shanker
Additional Secretary,
Ministry of Tourism
well. “We had been getting so many feedbacks from
our guests, who were part of the UNWTO meet in
Andhra Pradesh. They all had been amazed by the
hospitality and MICE amenities India offered during
the UNWTO meet,” added Shanker.
On the Golf front Shanker highlights that a detailed
strategy is being done thoroughly. India as a global
Cinema hub to shoot films had been recently
promoted at the Cannes International Film festival.
The Ministry of Tourism and Ministry of Information
and Broadcasting had recently entered into an MOU to
promote Cinema of India as a sub brand of ‘Incredible
India’ at various international film festivals like IFFI
Goa, European Film Market, Cannes Film Festival and
markets abroad.
“Consequent to the agreement, to develop synergy
between Tourism and the film industry and to provide
a platform for enabling partnerships between the
Indian and global Film Industry, both the ministries
jointly organised a presentation and an Incredible
India booth at the exhibition during the Cannes film
festival among various other activities,” said Shanker.
MICE initiative
26 MICEtalk September 2013
MICE country
Germany The Preferred MICE Destination
Telephone prefix: +49
Electricity: 230 volts, 50 Hz.
Europe’s allure as a MICE destination still holds true with business travellers and the country is working relentlessly on expanding its market share further. Most Convention centers in Germany accommodate medium to large sized groups with ease and the choice of venues is vast across all cities. MICEtalk unravels the new unique MICE methods that are seen in the country.
Europe’s allure as a MICE destination still holds true with business travellers and the country is working relentlessly on expanding its market share further. Most Convention centers in Germany accommodate medium to large sized groups with ease and the choice of venues is vast across all cities. MICEtalk unravels the new unique MICE methods that are seen in the country.
Messe Campus Airport, Stuttgart
Useful Information
Neha Oberoi
28 MICEtalk September 2013
the country
11,000 km
through German Railway network covering 35,000 km
Why Germany?
MICEtalk September 2013 29
MICE country
MICE country
Conference venue
at the Sofitel,
Munich
There are more than 6000 conference hotels and event
locations. Its global cities such as Berlin, Frankfurt,
Munich and Hamburg make Germany an ideal
MICE destination.
Berlin (Berlin Convention Office) In Berlin, the choice of venues ranges from the 368 mt
high television tower to a 5,000-capacity hangar in the
grounds of the former Tempelhof airport. Following
the restoration of ICC Berlin, congress capacities in
the German capital have virtually doubled.
Bonn (Bonn Conference Partners’ project office) Bonn offers a large selection of conference venues and
conference hotels for 5-5000 participants. The former
plenary chamber of the German Parliament and the
neighbouring waterworks are the key components
of the World Conference Centre Bonn. The Maritim
Hotel Bonn has hosted a number of major UN
Cities with MICE facilities conferences. Major attractions in the city include the
house where Ludwig van Beethoven was born and
the ‘museum mile’ that offer event organisers a wide
choice of cultural experiences.
Cologne (Cologne Convention Bureau) Most of its venues such as the Cologne Exhibition
Center and others are centrally located as well, close to
the cathedral and main train station. The old quarter,
the many museums and theatres, the opera house, the
Philharmonic, Rhine Park, Media Park and shopping
streets are all within easy walking distance from
these venues.
Munich (Munich Convention Bureau) The city offers 350 different locations to choose from.
From Munich’s Olympic stadium to brewery halls,
from rooms at the Residenz Palace to prestigious
conference hotels, and from modern, functional
design locations to the International Congress Centre
– a state-of-the-art setting for major conventions.
Stuttgart With ICS International Congress Centre, Stuttgart
Exhibition Centre, the Liederhalle Cultural and
Congress Centre and around 250 other congress
centres, conference hotels and event locations,
Stuttgart has a diverse infrastructure for the business
community. Its concept for sustainability makes this
a destination of choice for green meetings. Great
add-ons for congress delegates and trade fair visitors
include the Mercedes-Benz Museum, Porsche
Museum, Stuttgart State Gallery, Stuttgart art
museum, Stuttgart Ballet and the opera house.
Germany offers a variety of choices for companies to organise their MICE events. These include hosting
adventure sports like white water rafting. Germany offers unconventional meeting facilities from huge vibrant cities to the culturally infused charm of castles, which are now modern conference venues.
MICE offerings
FrankfurtFrankfurt boasts one of the largest exhibition sites in
the world, the Messe Exhibition Centre. The IMEX
trade fair, held here, attracts congress planners from
all over the world. A successful blend of both old
and new is the Alte Oper, whose ancient exterior is
complemented by modern facilities inside. Frankfurt
offers an appropriate setting for every kind of event,
whether it’s at the historical Römer town hall, the
new university campus in the Westend district with
its state-of-the-art conference facilities, the restored
Palais Frankfurt on Hauptwache square or the
renovated Carmelite Abbey with its famous frescos.
Unique Incentive ideas
the ground.
providing interesting and entertaining insights
into breweries, beer gardens and cellars and the
legendary Oktoberfest.
Germany has municipal convention bureaus across all the major MICE cities to help in providing detailed information about hotels and event venues and how to organise entertainment and supporting activities.
MICE support
World Conference Centre, Bonn
Rhine Tower Dusseldorf
Green meetingsGerman congress providers integrate climate friendly
measures in their entire preparation, implementation
and follow up for events. This ranges from eco friendly
travel to sustainably run congress centres and hotels.
support for staging green meetings.
Some venues that promote Green initiatives are:
Berlin
and the velodrom
Munich
Frankfurt
Germany being the leader in inbound Indian MICE has seen a rise in numbers from India especially in 2012. Indian overnights were estimated to be 5,84,508, of which around 60 per cent were for MICE and the rest for leisure and others.
India MICE market
“The rate of growth for MICE outbound from India is
expected to be 10-15 per cent in 2013. In terms of money, the
market should grow to above US$ 700 million. The rapid
growth of the Indian economy and its increasing dominance
globally will have a positive impact on the MICE market.”
32 MICEtalk September 2013
MICE Venues Cater to Corporates DemandsMICE trip decisions by corporates are usually long drawn affairs where the entire team gets into the nitty-gritty of where to go and why. MICEtalk talks to the Convention Bureaus of some major MICE destinations to understand what these corporates look for when searching for a destination.
Similarity with India AttractsZulkefli Hj Sharif
CEO, Malaysia Convention & Exhibition Bureau (MyCEB)
The major factors influencing Indian corporates’ choice of venue for organising MICE trips are:
Strategic Location Malaysia is easily accessible from any part of India with increased direct flights offered by both full service airlines and low cost carriers. It is considered a medium haul destination in terms of flying time, as most flights between Malaysia and India take around 4–7 hours, making it a preferred
destination for hosting business events.
Comfort and Luxury ExperienceBeing a multi-racial country where all forms of religion, cultures and traditions are accepted and respected, Malaysia is able to cater to the various dietary
requirements of delegates from India. MyCEB helps facilitate and advise event organisers on places and venues which are able to cater to specific dietary requirements of delegates (vegetarian, low-sugar, low-sodium diet). Most venues in the country offer a customisable menu, based on requirements of meeting planners and delegates.
There are a lot of Indian restaurants in Kuala Lumpur and all major cities in Malaysia across various budgets, from high-end to high-street. For example, Bombay Palace, Passage Thru India, Namaste and Saravanaa Bhavan.
With a strong population of Malaysians being Indian, cultural and language similarity between Malaysia and India makes it a preferred destination for meeting planners. The delegates will definitely feel at home and be at ease with the warm and friendly Malaysian hospitality.
Ease of CommunicationEnglish is widely spoken across the country. Malaysia ranks number 1 among non-native speaking Asian countries in the English Proficiency Index Country Rankings.
To Malaysia is ranked the most peaceful country in South East Asia and the 4th safest in Asia Pacific. It is also the 20th safest and peaceful out of 158 countries in the world (Global Peace Index 2012)
safe malaysia
let’s talk
34 MICEtalk September 2013
Corporates prefer to choose a venue that can offer a selection of all
inclusive packages that can meet all their critical needs, and offer
them ‘peace of mind’.
Value for Money
Vipula WanigasekeraGeneral Manager, Sri Lanka Convention Bureau
Sri Lanka is a unique venue having diversity in compactness. The locations include beaches, mountains, ancient cities, wildlife, and so much more. We have categorised our attractions under eight themes, viz: Beaches, Heritage, scenic, wildlife, festivals, sports & adventure, Bliss and Essence.
Whale watching has become the newest attraction. The colonial era is re-depicted in places where they were. We offer different and exciting experiences be it participataing in plucking and production of tea, spending a day in a Sri Lankan village or enjoying an eco-based environment. We could almost guarantee spotting of leopards within a day in wildlife parks. We have eight world heritage sites that are visited by tourists and incentive groups. And the best thing is that all this is within a few hours’ drive.
Unique Experiences
of
Loy Joon How General Manager of IMPACT Exhibition Management Co Ltd, Thailand
Organising MICE trip in a foreign destination is not an easy task. In addition to working within the budget, there are many details a corporate house needs to look into to ensure that the event is ‘way out of the ordinary’. As such, corporate houses are increasingly looking at venues that offer ‘All Inclusive MICE Packages’ to make their planning and organising tasks easy, with no hidden fees or costs. These packages also offer ‘one stop solutions’ to save time and money by not having to deal with various suppliers on issues such as venue operations, logistics, transportations, accommodations, etc. They prefer to choose a venue that can offer a selection of all inclusive packages that can meet all their critical needs, and offer them ‘peace of mind’.
MICEtalk September 2013 35
Business in Joburg
MICE city
South African Airways provides daily flights from Mumbai to Johannesburg. Durban is an hour’s flight, Port Elizabeth 90 minutes and Cape Town 2 hours from Johannesburg.
convenient connection
Sandton Convention Centre, Johannesburg
Business in Joburg Considered as one of the biggest commercial capital in Africa, the city of Johannesburg not only offers world-class MICE infrastructure but also offers some unique venues for hosting those ‘extraordinary’ events.
Anita Jain
Johannesburg, Joburg, Jozi…the city where the
action is, the money is! It’s the commercial centre
on the African continent. It is an African city
that works: the phones dial, the lights switch on, you
can drink the water, there are multi-lane freeways,
skyscrapers, conference centres, golf courses. If you
should get lost, ordinary people on the street
speak English.
The ‘Big Five’ Conference CentresThe capital of South Africa has many world-class
MICE venues. The five biggest, which can each host
thousands of delegates, are:
Sandton Convention Centre
Located near Africa’s top-class shopping and business
area, the convention level of the centre, which
accommodates 3,500 people, offers flexible seating
configuration. The multipurpose pavilion, which
can host more than 4,000 people, can handle large
conferences, concerts, sports events and special
functions. There are two exhibition areas - of more
than 5,000 sqm each - and 15 meeting rooms.
www.saconvention.co.za
Gallagher Estate
Away from the hurly-burly of city life, Gallagher Estate
in Midrand, halfway between Johannesburg and
Pretoria, is perfect for hosting delegates from both
cities. It has 19 multi-purpose venues and can host up
to 8,000 delegates.
Among the major venues is the auditorium, which
provides raked seating for up to 414 people, and
the ballroom, which can accommodate 500 people
for a dinner/dance or 1,500 people for a seated
convention. There are five large exhibition halls - for
exhibitions, concerts and trade shows - as well as other
smaller areas.
www.gallagher.co.za
MICE city
To attract and promote the city among global corporate operators and organisations, Johannesburg Convention & Events Bureau (JCEB) – a division of the Johannesburg Tourism Company – is working closely with top tour and event management companies in the country and assists in providing end-to-end MICE services.
Joburg for MICE
Radisson Blu Gautrain Hotel in Sandton
Gallagher, Johennesburg
REGION VENUE USP CAPACITY
Soweto and SouthJoberg
Ubuntu Kraal Cultural experience, bird watching 500 pax
Phumelela/TurffonteinRacecourse
View of the racecourse; has nine different venues
600 pax in cinema style
Midrand RegionBlue Hills ConferenceCentre and B&B
Views of Magaliesberg Mountains and close to Kyalami race track
20 pax
The Castle, Kyalami Several venues 700 pax
North of the cityCabanga ConferenceCentre
Serene enclave of indigenous bush 120 pax
Crowne Plaza SandtonContrast of landscaped gardens and Sandton business district
600 pax
Sandton Sun andTowers Inter-Continental
There is direct access to Sandton City - one of the country's largest shopping malls
800 pax
The Wanderers Club South Africa’s premier sporting venue 600 pax
East of the city Emperors Palace Ideal for large conferences 3000 pax
City Centre SAB World of BeerEnjoy a tour of SAB and two complimentary drinks afterwards
150 pax
Unique venues of JoburgJohannesburg’s MICE scene may be dominated by venues mentioned here but there are more than 40 other top-
class facilities in and around the city. They are as follows:
Aerial view of the Coca-Cola Dome, Johannesburg
38 MICEtalk September 2013
Conference venue at The Great Hall, Johannesburg
The Coca-Cola Dome
The Coca-Cola dome is southern Africa’s most
definitive multi-purpose indoor entertainment
arena. Situated in Northgate, the large main arena
covers 11,049 sqm of uninterrupted space; the
mezzanine level offers an additional 2,500 sqm of
space. As the epic concert venue of Southern Africa,
it has a maximum capacity of 19,100 standing and
13,000 seated.
www.coca-coladome.co.za
MTN Expo Centre, Nasrec
In Southwest Johannesburg - near the Gold Reef
City Casino, the Apartheid Museum and Soweto
- lies Nasrec’s MTN Expo Centre. The massive
exhibition facility offers 42,000 sqm of undercover
space. The centre has its own banks, post office and
telecommunication services.
The main arena can accommodate up to 20,000 people.
Another venue, the Black Eagle, can be divided into
three sections. The Bateleur, which is slightly larger,
easily divides into two. It can seat 1,000 delegates
cinema-style.
www.expocentre.co.za
The Pyramid Conference & Venue Centre
Located on the Eloff street of the city, the centre is
regarded as a five star meeting and special event
facility. It provides eight venues: the main venue seats
350 (banquet style) and boasts a round hydraulic
stage, theatrical lighting, three motorised screens
with data projectors, sound and DJ equipment. The
venue also houses Spa treatment centre offering global
treatments and salon facility.
www.pyramidvenue.co.za
Conference venue at the Aviator Hotel
Exterior of The
Pyramid Conference &
Venue Centre
expert talk
Connect First Correct Later
Generally what does the mother do with the child;
connect right! And what does the father do;
correct! Though exceptions are there, generally
we see the mother connecting with the child and the
father correcting. Mother connects with the child so
much that the child does not feel the pinch of correcting.
Take a situation where the child is not interested in
drinking a glass of milk. Mother tells the child, ‘You do
not want to drink milk, keep it aside and come to me,’
mother hugs the child and explains, ‘If you drink milk you
can become Tendulkar’. Sparkle comes into the child’s
eyes, he asks curiously, ‘Can I become like Tendulkar?’
Yes, why not, but for that you need to be as strong as
Tendulkar. To become strong and sharp you need to
drink milk every day’. Now the child is interested to drink
milk because mother could connect with the child.
Father looks the son in the eye and shouts ‘Do you know
what one liter milk costs?’ Here you are refusing to drink
milk and throwing tantrums. How stupid you are, drink
milk now, quick!’
In the corporate world, many people live with a notion
that they do not need to connect. They simply do not
realise the importance of connecting with people. They
think that they are capable of achieving exceptional
growth themselves. They suffer from what I call a ‘Self-
made’ syndrome.
If you are looking for a
long-term growth you
have to connect with
people.
Tapas Dasmohapatra
Tapas Dasmohapatra, Co-founder POSSIBLERS, an established name in corporate training, motivational speaking and counselling, shares with MICEtalk excerpts from the Book Cooks Are Many, Chefs Are Few.
40 MICEtalk September 2013
expert talk
Connect to GrowConnect with people if you want to grow in life. No
exceptional thing has ever been achieved without
having people by your side. Why do some people think
that connecting with people is wastage of time? Why
do they avoid connecting with people? Why do they
only correct? I asked these question to more than a
thousand managers who feel that they are self-made
and there is no significant benefit in connecting with
people. Majority of these managers share a common
belief that when they want a job to be done, they prefer
to correct people rather than connecting. According
to them connecting with people consumes a lot of
time while correcting makes the job easy. I agree that
correcting gets the job done quickly. But it does not
make the person easy with you. It does not motivate
the person or add value to what you have assigned. It
does not create a sense of ownership in that person.
He does only what he has been told, nothing less
nothing more.
Now think for a while what we are doing by only
correcting people. We are suppressing their talent and
simply not giving them an opportunity to add value
to what they are doing. When we correct people in
a particular department, the environment becomes
toxic and people feel suffocated. They yearn for respite,
they look for leaves, they focus on the clock and wait
for vacations only.
I have seen many managers who knowingly do
not connect. They prefer correcting because they
feel connecting slows them down while correcting
accelerates. They believe that if they travel alone they
can travel fast. You decide your pace, you do your
preparation, and you manage your challenges so you
can travel at any speed you like. When you travel with
people it slows you down, you have to take care of
them in every manner. You need to ensure that they
(your staff) are well trained, well prepared, you listen
to them and you empathise with their fears, wishes,
concerns. You solve their issues and you stand by
them in challenging times. So all these things slow you
down. But remember you travel alone and you travel
fast; you travel together and you travel far. Thus, if you
are looking for long-term growth you need to connect
with people. If you want a sustainable growth then you
must connect with people and take them along.
So connect first.
Remember you travel alone and you
travel fast; you travel together and
you travel far
MICE in the Royal Land
Rajasthan
MICE being the most dynamic market in the travel trade, trends forecast that all players are eyeing Rajasthan as the hottest MICE destination. Besides, offering the regal appeal of old India, it also makes a lot of business sense to host events here. MICEtalk looks into what it has to offer...
domestic MICE
Cities with MICE FacilitiesMost of the cities of Rajasthan have good infrastructure
for hosting business meets. Apart from the major
MICE centres, smaller venues which are historical or
even wildlife sanctuaries add to the incentive market
especially corporates looking for team building
opportunities.
Jaipur
A major MICE destination, many hotels here have
started to offer various kinds of product mixes which
include large areas allocated for conventions and also
additional service offerings. Also, proximity to Ajmer
and Pushkar makes it popular with international
delegates.
Some popular venues are:
The BM Birla Auditorium and Convention Centre is
located in the heart of Jaipur. It includes an interactive
science museum, library, a computer centre, and an
auditorium. The auditorium can accommodate around
1350 people and its conference halls and seminar
rooms have a capacity of 40 to 400 persons, for parallel
sessions and group discussions or small meetings.
domestic MICE
Raj Vilas, Rambagh Palace, Trident, Country Inn and Suites, Holiday Inn are some major hotels with MICE facilities.
part of India
by air while the other venues are easily accessible by rail and road.
village resorts for events
sightseeing,catering
why Rajasthan?
Umaid Bhawan Palace, Jodhpur
BM Birla Auditorium and Convention Centre, Jaipur
MICEtalk September 2013 43
Fairmont Jaipur offers 60,000 sqft of conference space and 255
rooms, apart from a variety of restaurants and bars, including
a poolside bar, Willow Stream spa, and a health club.
Conference room of Fairmont Jaipur
Rajasthan offers a number of options for team-building activities, most popular of
access by rail and road.
promoting incentive tourism
Hotel Jaipur Greens is one of the popular MICE
venues with 107 rooms and suites. It houses the
Ashoka banquet hall (4500 sqft), Gulmohar Banquet
hall (2000 sqft) and the Tulsi Banquet hall (2000 sqft)
with options for indoor space and 4200 sqft of outdoor
space in their roof top garden.
Fairmont Jaipur offers 60,000 sqft of conference space
and 255 rooms apart from a variety of restaurants and
bars, including a poolside bar, Willow Stream spa, and
a health club. Its facilities include
event
bike trails, etc
Udaipur
Known as ‘Venice of the East’, it is also the ‘city of
lakes’. The Lalit Laxmi Vilas Palace, located in the main
city just opposite the Fateh Sagar Lake, has a multi
functional conference hall with a pre-function lawn
having a capacity for up to 100 persons. Apart from
the main multi-functional conference hall – Aangan,
the hotel also has the delightful Amrapali lawn, the
royal Maharana Court or the exclusive Zen Fountain
lawn that provide ideal banquet venue options for
social events, receptions or corporate parties.
Jodhpur
The 2nd largest city of Rajasthan, it boasts forts
and palaces that rise against the backdrop of the
The most spectacular is the Umaid Bhawan Palace,
designed for the royal family in late 1920’s. Part
of the palace has been converted into a luxurious
heritage hotel. Activities such as tennis, village safaris,
horseback-riding, polo and croquet are available for
families and post-event fun.
Lalit Laxmi Vilas Palace, Udaipur
Marwar Hall 4462
The Chamber of Princess 1080
The Rathore Durbar Hall 4462The Smoking Room 1080
Other Cities with MICE FacilitiesJaisalmer
Fort Rajwada, Narain Niwas Palace
Bikaner
Gajner Palace, Bhanwar Niwas, Raj Villas Palace
meetings in Umaid Bhawan
MICEtalk September 2013 45
Kempinski Hotel Ajman is located only 25 km
is situated at the end of the Ajman Corniche and can
be reached through Emirates Road (311) or Rolla Road
which lead through Sharjah.
Conference/banquet facilities
stage and high ceiling (8 metres)
audio-visual equipment
desert camps
Nestled in the heart of the United Arab Emirates (UAE), Ajman is the smallest of the seven emirates and is known as the Sheikdom of Eastern Arabia. The 5-star Kempinski Hotel Ajman is a luxurious oasis that offers a bevy of amenities to cater to business needs. MICEtalk focusses on the hotel for its business travellers.
MICE Delight!Kempinski Hotel Ajman
MICE hotel
MeetingsWith a choice of venues ranging from a Grand
Ballroom, private meeting rooms, lawns or white
sandy beach, Kempinski, with a total number of 180
rooms, has something for all sizes of groups.
Culinary DelightThe hotel has Cafe Kranzler, an all-day dining
restaurant; Sabella’s, an Italian restaurant, Bukhara for
Indian food and Hai Tao for authentic Chinese cuisine
along with some excellent bars.
Recreational ActivitiesThe hotel offers several sports related activities like
water sports, bowling, tennis, table tennis and a
putting green to spend the afternoon. Its team building
activities include ski race, sand castle building, kayak
race, human spider web and many more.
Kempinski Kids ClubThe Club welcomes children from 2 to 12 years of age
whilst offering a safe and stimulating environment
to entertain, amuse and occupy children under
professional supervision.
COCKTAIL BOARDROOM
CLASSROOM THEATRE
Al Zawra Ballroom 800 1200 - - 350 1200Ajman Meeting Room 1 130 160 60 50 90 200Ajman Meeting Room 2 100 120 60 45 60 150Art Gallery 300 350 60 60 60 200Kempinski Lawn 500 600 60 80 200 900Palm Lawn 250 350 - 40 - -Beach Patio 220 350 40 50 100 150Laguna Lawn 250 350 - 50 - 300
The hotel runs a shuttle bus that leaves from the hotel 3 times daily to tour the main malls for designer fashion
shuttle service
The LaLiT Resort & Spa Bekal, located in Kasargod, the northern district of Kerala - ‘Gods Own Country’ is a top of the line luxury beach resort set up on 26 acres of virgin stretch of northern Kerala in the lap of Arabian Sea and surrounded by a natural backwater from three sides.
LaLiT Resort & Spa Bekal
Accommodation39 Rooms and suites spread over three categories of
houseboat called Kettuvallam.
MICE FacilitiesThe hotel has a meeting venue stretched over an area of
2900 sqft and a pillar-less facility, idyllic for corporate
meetings, team-building activities as well as for social
events like wedding and other parties. With Wi-Fi
Internet access, the hall is sound proof. The banquet
hall has a pre-function area and accommodates up to
200 people in theatre style, 120 people in classroom
style and 100 people in round table or cluster
sitting arrangement.
location
50 MICEtalk July 2013
Hotel in God’s own Country
The hotel offers special packages for couples travelling during business. They can opt from weight loss, body toning to body cleansing treatments and therapies. Adventurous spouses can go for trekking and shopaholics can visit the traditional Kasargod Saree handloom unit.
specially designed day packages
Fun with FamilyThe resort has a spa that offers health and lifestyle
consultations, Ayurvedic treatments, western and
eastern therapies, beauty treatments and yoga.
The activity rooms have game facilities like billiards,
table tennis, chess, carom, etc. Birds observatory,
kayaks & canoes in back water, beach volley ball,
beach cricket, badminton, theme nights, tour of the
local village on cycle, library lounge, coconut tree
climbing, grass weaving, pottery, fishing competition
and local dance performances are other recreational
activities provided by the hotel.
Amazing DiningSea Side Dining under a private tent or even by the
pool. The LaLiT’s Signature Sea Food Dinner has a
sumptuous seafood platter consisting of only the best
local and imported seafood’s. Guests staying at the
Kettuvallam can also dine under the stars on the deck
of the houseboat.
sample this
MICEtalk September 2013 51
etiquette talk
Business and political leaders display strong body language as they’re aware of the fact that their audiences judge them by these signals. US Presidents hire experts during their election campaigns, who advise them on gestures that make them appear trust-worthy and capable and traits that voters admire. Shital Kakkar Mehra talks about some body language blunders which dilute credibility and display lack of confidence:Shital Kakkar Mehra
Practitioner of Corporate Etiquette and International Protocol in India
Incessant Nodding Nodding is an integral part of our culture and a nod signals at a non-verbal level “I am listening to you” or “I agree
with you”, both conveying a strong positive message. However, this message can be negated with fast, repetitive
nods which convey anxiety or show excessive eagerness to please. On the other hand, a slow, deliberate nod
utilises the body language message to convey agreement in a confident way.
Poor PostureOur sedentary lifestyles and constant use of hi-tech gadgets have led to slouching and hunching for long hours.
While walking with a book on your head is no longer practiced, bad posture conveys “I don’t care” or as the Gen
Y says “Whatever”. Sitting and standing upright when interacting with your business associates shows “I am
confident” and “I am motivated to be with you”, signals that clinch deals across the world.
FidgetingTapping your feet, drumming your fingers, doodling, touching your hair or face, all convey the same message
“I’d rather be somewhere else”. Instead, minimise your body language and gestures when you need to convey a
powerful message with words, thereby ensuring your listeners are free to focus on the verbal and are not distracted
by your non-verbal signals.
Standing upright when
interacting shows “I am
confident” and “I am
motivated to be with
you”.
123
Correct Business Gestures
52 MICEtalk September 2013
Reducing Physical SpacePeople who are under-confident tend to shrink into
their own bodies, reducing the space they take up
physically and in the minds of their listeners. On the
other hand, business leaders should enhance their
physical space by moving around when speaking and
using hand gestures, creating the visual of being bigger
and more powerful. Words Matter!
Although your words make up a mere 7 per cent of
what people think of you in a one-on-one encounter,
don’t leave them to chance. Words like ’thank you’,
’please’, ’certainly’ can go a long way - say it everywhere,
say it to your client, say it to your staff, say it out aloud!
Clients appreciate you when you appreciate them.
Clenching FistsThis conveys nervousness, being short-tempered or
closed i.e. “I am not open for suggestions”. Force your
hands open, as open palms show honesty, transparency
and being at ease and give positive signals.
Awareness of these negative signals can assist in ensuring that your personal impact is enhanced across all your target audience.
Open palms show honesty, transparency and being at ease and
give positive signals.
Business leaders should enhance their physical space by
moving around when speaking and using hand gestures
Ensure your listeners are free to focus on the verbal speech and
are not distracted by your non-verbal signals.
A slow, deliberate nod utilises body language message to
convey agreement in a confident way.
4
5
etiquette talk
There are a lot of points to consider when
selecting an event technology vendor/
developer. (Some of the key points I have
already addressed in MICEtalk August 2012 article
titled ‘Choosing the Right Mobile Event Apps® for your
Event’.)
There are few simple tips that will help you reduce
or even eliminate development and implementation
costs.
Sponsorship Opportunities
Ensure that the tools developed provide opportunities
to promote various levels of sponsorship. Sponsorship
should be available in a variety of levels from Gold,
Silver, etc. and include landing pages, banners
advertising, brand placements, brand watermarks
in order to maximise the exposure of your sponsors.
When using an Event App or communication tool, you
could even sell session, speaker and alert sponsorship
in order to develop additional revenue streams.
‘Nothing in life is free except the air we breathe’. This is mostly true for all of us. With the ever increasing costs associated with planning, hosting and participating in an event, we need to be innovative in exploring new ways to cover costs and where possible, generate additional revenue for an event, other than the obvious, increasing participation fees for attendees.
technology
Tech Tools to Generate Revenue for your event
Event Technology represents an
opportunity for you and your
attendees to improve communication,
collaboration and networking, increase
exposure for all stakeholders, extend
the life of your event and provide a
new stream of revenue.
54 MICEtalk September 2013
Darren Edwards is the founder of Invisage Creative
Services in Australia. With more than 20 years’
experience and knowledge in the meetings and events
industry, Darren continues to drive creativity in events
and the way they are run.
Contact: [email protected]
about the author
If you think creatively, you will come up with many
new and innovative ways to increase event revenue
through implementation of event technology tools.
As development of these tools is inevitable, we will
continue to see both the opportunities and benefits
increase for all stakeholders at your event.
There are a host of fantastic tools available. Go out and
deploy one at your next event.
Advertising
Check with your technology developer that the tools
developed provide opportunities for various levels
of advertising for sponsors, exhibitors or other event
stakeholders. Banner ads, full screen ads, Alert based
ads, etc. You could even sell advertising to local
restaurants, transportation companies, golf courses,
theatres and other local area attractions and activities.
Explore new ways to reach attendees.
Enhanced Exhibitor Profiles in Event Apps
Sell enhanced profile listing to sponsors and exhibitors.
If you don’t feel you can ask exhibitors for additional
contributions and include the profile listings as part
of the booth participation fee. Sell banner ads, alerts,
sponsorship, lead generation, QR code builders and
connection schedulers. Also offer sponsors and
exhibitors the opportunity to include handouts and
video in their profiles, all for an additional fee.
Revenue Share
Another option to further reduce your development
costs is to ask your developer if they would be
interested in a revenue share model where you both
share the upfront development cost, reducing your
initial outlay. In turn, you would then share any
revenue generated through sponsorship or advertising
sales with the developer as a reward for the risk.
By using an Event App or communication
tool, you could even sell session, speaker
and alert sponsorship in order to develop
additional revenue streams.
MICEtalk September 2013 55
Movements
Air France-KLM, Delhi appoints Director Commercial, India SubcontinentHicham Lahkim Bennani has been appointed by Air France-KLM as its new Director Commercial, India Subcontinent. Bennani will be responsible for all commercial activities for passenger business in the Indian sub-continent. Prior to taking his role, Bennani was District Manager in Abuja, Nigeria, where he
introduced a new daily Air France flight between Paris and Abuja. He began his career with Air France-KLM as a Trainee in the pricing department in Paris.
Courtyard by Marriott Ahmedabad appoints Director of
SalesUjwal Wal has been
appointed Director of Sales for Courtyard by Marriott,
Ahmedabad. In this position, he will be responsible for the overall sales function
of the hotel. He started his career in 2004 as a sales
coordinator at Taj Gateway Bangalore. He also acquired
international experience as a Sales Manager at the Crowne
Plaza Resort Salalah and joined Marriott in Bangalore
in March 2009.
GCB appoints
sustainability advisorChristine Koch has been
appointed Sustainability Advisor for the German Convention
Bureau (GCB). A long-standing employee of the GCB, Christine
helped to develop and implement the Sustainability Code for the
meetings sector across German-speaking countries, worked on the
GCB’s Green Globe certification and ensured that Germany’s
stand at IMEX 2013 was operated sustainably. In her new role,
Christine’s primary responsibility will be to strengthen further the marketing organisation’s
commitment to all aspects of sustainability – economic,
ecological and social.
Sheraton Bangalore appoints new GMSheraton Bangalore Hotel at Brigade Gateway has announced the appointment of
Saurabh Bakshi as the new General Manager of the property. Saurabh has an extensive background in the hospitality industry and has held several senior management positions prior to joining Sheraton with various
reputed hospitality brands like Hotel Leela Kempinski and Grand Hyatt, across the country.
ITC Hotels, Gurgaon appoints
Head of Business DevelopmentJasmine Saini has been appointed by ITC Hotels as the Head of Business Development. In her new role, she will be responsible for business planning of new hotel projects. She will sight business opportunities for in-pipeline green
field projects, joint ventures and management contracts. An alumnus of Hindu College, she has worked with the Somani Group and the Hinduja Group before joining ITC Hotels in 1999.
Korea Tourism Organization welcomes new Deputy Director
Myong Kil Yun has joined Korea Tourism Organization, New Delhi branch as the Deputy Director. He has more than 13 years of experience in the field of marketing.
Prior to joining the New Delhi branch, he has worked in the
outbound tourism centre of Korea Tourism Organization in South Korea and with company LG. In his new position, Myong Kil Yun will focus on strengthening the position of Korea as a tourist destination for Indian travellers.
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Postal Registration No.:DL(ND)/6150/2011-12-13WPP No.:U(C)-305/2011-13
for Posting on 29th-30th of Advance Month at New Delhi P.S.O.Date of Publication: 22/8/2013, RNI No.:DELENG/2010/34144