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EMOTIONS AND HUMAN RELATIONS
MGT 311. Business Psychology
MGT 311. Business Psychology
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I. Discuss the concept of emotion, its classification and the theories that explain it
II. Explain how emotions affect the decision making process, particularly at work setting
III. Discuss the importance of organizational climateIV. Discuss the importance of communication in human
relationV. Appreciate the relevance of human relations to the
business organization
MODULE OBJECTIVES
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MGT 311. Business Psychology
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I. Concepts of Emotion, Classification and Emotional Behavior
II. Human Relations
III. People, Business and the Dynamics of Human Relations
MODULE OUTLINE
MGT 311. Business Psychology
GETTING STARTED…
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HOW HOW ARE ARE YOUYOU
FEELINGFEELINGTODAY?TODAY?
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MGT 311. Business Psychology
EMOTION
• a : the affective aspect of consciousness : FEELING
• b : a state of feeling• c : a conscious mental reaction (as anger or fear)
subjectively experienced as strong feeling usually directed toward a specific object and typically accompanied by physiological and behavioral changes in the body
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MGT 311. Business Psychology
Emotion Theories
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JAMES-LANGE
CANNON-BARD
FACIAL FEEDBACK
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MGT 311. Business Psychology
Basic Emotions
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MGT 311. Business Psychology
Variety of Emotions
• Basic vs. Derived• Positive vs. Negative• Constructive vs. Destructive
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MGT 311. Business Psychology
Factors Affecting Emotions
• Personality• Culture• Weather• Stress• Age• Gender• Environment• Marital Status, Social & Organizational
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MGT 311. Business Psychology
EMOTIONS and WORK
Work environmentCharacteristics of the
jobJob demand
Requirement for the emotional labor
Job Performance
Job Satisfaction
Emotional ReactionsPositiveNegative
Personal DispositionsPersonalitymood
Work EventsDaily hasslesDaily uplifts
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MGT 311. Business PsychologyEmotionalIntelligence
EMOTIONAL INTELLIGENCE
SELF AWARENESS
SELF MANAGEMENT
SELF DEVELOPMENTEMPATHY
SOCIAL SKILLS
MGT 311. Business Psychology
HUMAN RELATIONS
• a field of study that deals with social relations inthe workplace and gave rise to a philosophyand style of management that stresses teamwork andthe importance of motivating employees, communicatingwith them and giving them opportunitiesfor personal growth and development in their work
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MGT 311. Business Psychology
Greatest Principle in Human Relations
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MGT 311. Business Psychology
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COMMUNICATION PROCESS
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MGT 311. Business Psychology
ORGANIZATIONAL CLIMATE
• “Quantifying” the organizational culture
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MGT 311. Business Psychology
PEOPLE, BUSINESS AND HUMAN RELATIONS
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MGT 311. Business Psychology
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"A Short Course in Human RelationsThe 6 most important words: I admit that I was wrong.The 5 most important words: You did a great job.The 4 most important words: What do you think?The 3 most important words: Could you please.The 2 most important words: Thank you!The most important word: We.The least important word: I."
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